Customer Reviews for U-Haul Moving & Storage of The Shoals

457 évaluations

1520 Florence Blvd   Florence, AL 35630

(256) 764-4601

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(256) 764-4601

1520 Florence Blvd
Florence, AL 35630

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

John, General Manager was professional, helpful, knowledgeable, friendly, and managed the facility well. I was pleased with the service. I'm still renting a storage space, and a couple U-Boxes. Associate Butch was also friendly and helpful.

Regina G.  |  Premières impressions 
Évaluation :
5

The staff was great and the place was really clean

KEVIN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anja S.  |  Premières impressions 
Évaluation :
3

Customer was unable to view reservation. Took way too much time to sort out the details.

ERIK M. 
Évaluation :
5

Chris helped me, very nice young man, helpful and professional.

John H. 
Évaluation :
5

Check the overhead door on the trailer to make sure that they work, lost a day's driving time waiting for the repairs to be done.

Ronald S. 
Évaluation :
3

Since Covid things have changed and I understand that. However, your website is not user friendly I tried to upload photos of the scratches on the truck andthe areas that you guys had X's on but your website wouldn't allow me to attach the pictures and I couldn't submit the form sent in my text for agreement or dispute of the condition of the truck. I did dispute discuss this with your GM as well. He told me as long as I have the pictures not to worry. But the whole point is the customer should be able to complete your form with ease. When a customer rents from you and a link is sent to them for verification of the product to evaluate in comparison to what is rented. Those pictures of the truck rented should should exactly what you have in the system for the customer to approve or dispute. Your pictures show trucks in perfect condition which is not true. There are scratches on the sides of the truck and on the bumper. Whatever damages are on the truck your website should indicate a XX for those areas. Also the first truck that I was given it was marked as containing 3/4 tank of gas and it was only 1/4 tank of gas. The air conditioner didn't work either. When I called to address it, the GM told me to come back in and he would give me another truck. He updated the system buy he didn't have me re-sign anything or provide me with an update contract. I will give credit where credit is due. I ask while there to upgrade to a larger truck which was $10 a day more and he gave me the larger truck for the same price of my original reservation. Considering this is a small city this company will still get business but not by my recommendation.

Patricia C. 
Évaluation :
5

The service and staff was excellent!! Maybe put air fresheners in the storage area.

Mary S. 
Évaluation :
5

The only problem I have is, I reserved a trailer, a furniture dolly and an appliance dolly. They said they were out of appliance dollys to rent they had some for sale. That struck me as being a little odd.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reilly C. 
Évaluation :
5

Butch was very nice and helpful!

Jordan R.  |  Premières impressions 
Évaluation :
5

The mirrors on the truck were not adjustable and that can be quite dangerous. Other than that everything was great. Anna Claire was absolutely a joy to work with, kind, friendly, accommodating.

Tommy H. 
Évaluation :
5

Everything was fine! Truck was what I expected. Best customer service I've had in a while! ESPECIALLY from a corporate company!!! "Kudo's" to this location !

Lawrence T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J.  |  Premières impressions 
Évaluation :
5

Very clean. Was able to back truck into an area to unload. It was raining, was able to unload and keep my belongings dry.

Nancy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CABIETRA R. 
Évaluation :
5

I cannot say enough about how great this facility is and the customer service is EXCEPTIONAL!!!!!

Renee P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephany L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
1

The staff is rude. I spent 30 min online to be able to pick up without going in. I get there and the site still didn't work and I had to go in. And inside the lady was so rude. For sure would not go back to this location next time.

Paul M. 
Évaluation :
5

very nice place the workers were nice have no complaints.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy E.  |  Expérience générale 
Évaluation :
3

Got another state when I called the local number, he made the reservation for rental, when got there it took them a while to find it. Never showed up online and had to get receipt in person. Was never emailed.

Linda D. 
Évaluation :
2

Did 24/7 truck pickup. This location forgot to put the key in the lockbox, so I had to wait on them to open. Made me several hours behind all day. Turn my truck in using 24/7 truck drop off following the online instructions, when I get my final bill they charged me a $20 fee to manually check the truck in. Tried to call this location for 4 hours they never answered the phone. I had to get customer service to call me back which took about 1 1/2 hours. So NO I will not recommend this location.

WALTER S. 
Évaluation :
5

Our experience renting the storage unit was really quick and easy. The girl took us right to our storage unit and showed it to us the facility is extremely clean. I would let my friends know to come here before anywhere else.

GORDON C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makaleigh J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

nothing to add

Donna F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
3

I did not get any money back from dropping off the uhaul a day early

Chad W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig A W. 
Évaluation :
5

Great service

Suhail M.  |  Expérience générale 
Évaluation :
5

This van smelled strongly of cigarette smoke. I have asthma so had to be careful about keeping the vehicle aired out. It took quite a while to figure out the cruise control. It's much different than my Ford. Maybe give some instruction or one of those helpful little stickers. A hand hold at the back end would be wonderful.

Karina O. 
Évaluation :
5

Truck was wrecked, cigarette holes in the seats. Rental agent did not disclose this to me at time of rental.

AMY H. 
Évaluation :
5

The representative at this location was attentive and helpful. The equipment was in good working order.

Brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Woodrow J. 
Évaluation :
5

The whole process was great and the equipment worked perfectly, except the brake lights/ turn signals on the right side of the trailer. Other than that, everything was great and I would absolutely recommend uhaul to everyone.

Bryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua B.  |  Expérience générale 
Évaluation :
5

staff went above and beyond to help me with all my questions. She was very patient with me and was super nice.

Margaret H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie B.  |  Premières impressions 
Évaluation :
5

Amazing place with super friendly staff.

Anthony R. 
Évaluation :
3

Made us return the u-haul to a location a lot further away when I had one literally minutes down the street. Called the customer service number to see if I could return it to the closer location and she was not friendly, borderline rude.

April R.  |  Expérience générale 
Évaluation :
5

Nothing at this time.

WILLIAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA F.  |  Premières impressions 
Évaluation :
5

I loved these people.

JANET H. 
Évaluation :
4

Backup cameras

James G. 
Évaluation :
3

Uhaul is a name you can trust. However when money transaction or debit that acts like cash takes place. This should be and clear on how this transaction should take place. My original check in place could not receive cash or give cash. My customer service experience was great.

Kelley S. 
Évaluation :
5

Just wanted to add that Anna Claire was so friendly and her customer service is top notch!

Jesse S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel C. 
Évaluation :
5

The young lady that help me and my boyfriend was very friendly and helpful. We need more employees like her. I will definitely recommend her and this this facility to my friends and family.. Anna Claire. Thank you for helping me and my family.. You are such a great add on to this company. Keep up the good work ❤️

Melissa k.  |  Premières impressions 
Évaluation :
1

Did not have enough fork lift drivers available

C Brooke W. 
Évaluation :
4

The people there was very nice

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
4

It would be better to have large signage for after hours drop off. It was a little hectic looking for the geo tag to verify the drop off.

Patricia B. 
Évaluation :
3

I was scheduled to pick up a uhaul down the street from my house. Got there and they were closed. Not sure why I was scheduled to pick up from a closed business. Wasted 4 hours of my time trying to get it all sorted out and had to be late for work the following day due to all of the issues. That was $50 of my time as well. No satisfied with my experience at all.

MEGAN T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith G. 
Évaluation :
1

This system is worthless

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART R. 
Évaluation :
4

The customer service here was really good, but I rented a truck and when I showed up found out that the receiving hitch had been stolen off of it. That was the whole reason for renting the truck so I had to use a box truck for two days until I could find an alternative. It was the customer service center that I spoke with to confirm the hitch and I really think that the two need to communicate better. If equipment is missing, it should be noted. Otherwise it was a good experience.

Toni M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladonna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi K. 
Évaluation :
5

Very well maintained and excellent customer service will definitely use them again

Hillman G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATTI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ashura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse C. 
Évaluation :
5

Prompt service. I did have trouble downloading my drivers license on ur app, it took about a dozen attempts by me and a very computer knowledgeable friend.

Joseph C. 
Évaluation :
5

Service was good. No improvement needed

Senitha C. 
Évaluation :
4

Very clean, personnel friendly and all in order. Overall very accommodating. TU

Suzanne F. 
Évaluation :
3

I was promised an e-receipt for the rental after I returned it but nobody has bothered to send it. Now I have to go to the rental location to get my receipt so I know exactly what they charged my credit card. I know u-haul (like many businesses now) want to conduct their business online to maximize profits with a minimum of paid representatives, however don't forget to follow thru on your end of the obligation.

Cheryl V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohit P. 
Évaluation :
4

The app is a little off. It would not let me load pictures of the truck before I drove it. But overall pickup and drop off went great. Need more available trucks where we want to pick them up. I needed a truck at one of the two locations near me but was not available so I had to drive out of the way just to pick up and drop off.

Chance M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter I. 
Évaluation :
5

LIKE Working with this location>

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

Need more help but we have had the best experience everytime we go there. I love this store always focused on their customers and serve them in order when someone tries to cut ahead of you!!! We've been renting climate controlled storage units, trailers, trucks for years now and will stay at Florence Blvd and even though we recently moved cross the river will continue! Thank you very much!!

Tammy C. 
Évaluation :
5

Customer service was great! Helped in hooking up trailer and unhooking when returned. Would definitely recommend this place.

David K. 
Évaluation :
5

Keep up the good work

jason D. 
Évaluation :
5

N/a Great Customer Service and helpful staff!

WILLIAM C. 
Évaluation :
5

It was all good. Just making it cheaper would be good.

Rosanna H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lori A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
3

I rate this an average only because I was railroaded in the beginning but it had nothing to do with the location because it was quick clean and very informative as far as drop off and pick up. My issue can when I was inquiring about pricing in the beginning and the lady somehow made it a reservation when I ask for pricing one way but she booked it a return to pick up location when I was just getting a price! How - I don't know! Bit I was over charged and it was double and I had to pay someone to trail me for drop off- HORRIBLE!! But I'm awaiting for the GM to resolve the situation for compensation on gas and truck return pricing!!

Andrea A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demarius D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lenda V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rita J. 
Évaluation :
5

I was told by Shannon at the Wood Avenue location that someone would call me if the truck became available earlier than 2pm. When I picked up the truck I asked how long it had been available. I was told since 12pm. I had a man drove an hour and a half to help me and he had been waiting for four hours on the truck. Other than that, I had a good experience.

scott S. 
Évaluation :
5

Nothing really. Service and van were top notch!

Leigh Ann W. 
Évaluation :
5

workers were very helpful!! So clean and they had anything you could possibly need to make a move.

Melinda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rick T. 
Évaluation :
5

Service was excellent!

RACHEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
4

Great customer service from your Employee Butch...he answered all our questions before we asked! Great Employee!

Cynthia S. 
Évaluation :
5

The Florence Alabama location was very helpful.

Agnes E.  |  Premières impressions 
Évaluation :
5

Great service and friendly staff

John S. 
Évaluation :
5

Very helpful and knowledgeable

Heather K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carissa W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sydney B. 
Évaluation :
5

DONT SEND EMAILS AT 1020 Pm. YOU SUCK. IM TRYING TO SLEEP. THE PEOPLE AT BOTH ENDS WERE GRAET. BUT YOU WHO ARE IN CHARGE OF EMAIL SHOULD GIVE US YOUR PERSONAL EMAIL SO WE CAN WAKE YOU UP.

Ralph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Service person was wonderful

TIMOTHY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Rates are to high !

Mick C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA B. 
Évaluation :
2

The photos prior to inspection did not have any marks scratches, etc. There was a crack in the truck that leaked and poured rain all over my furniture. Mobile/Online process does not work.

Jorden K. 
Évaluation :
3

I had this trailer 15 minutes the 6 got trailer didn't recently have a5 foot opening in the gate. Even though the guy told me it was 5 foot. 2000 dollars later I bought a trailer I didn't want because this fact wasn't told. Very disappointed

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica J.  |  Premières impressions 
Évaluation :
5

Service has improved greatly with the addition of more staff.

Roger W.  |  Premières impressions 
Évaluation :
5

U-Haul site does not have you listed for return of trailers.

Kenan L.  |  Premières impressions 
Évaluation :
5

Was so impressed with facility and staff that i posted it on my FaceBook!!

RUSSELL W.  |  Premières impressions 
Évaluation :
5

Nice, new, clean facility. Employees friendly and competent. Access thru keypad card was very convenient. Hand trucks provided for loading/unloading. Price within market norm.

Kenan L.  |  Expérience générale 
Évaluation :
4

Only would not recommend because costs are too high

Lacondra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn T.  |  Premières impressions 
Évaluation :
5

I have storage units in other places. This is by far the best I've ever used.

BRANDON H.  |  Premières impressions 
Évaluation :
5

I have probably rented u-haul 10 times in my life. U-haul of the Shoals is the best location I have ever worked with.

Brent M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mari l.  |  Premières impressions 
Évaluation :
5

I like the units they have plenty of room inside out of the elements. Not too far away from where I live. Whatever

Christopher W.  |  Premières impressions 
Évaluation :
5

Knowledgable, polite, and professional. Top notch people!

JOHN T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mick C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F.  |  Premières impressions 
Évaluation :
5

At a spur of the moment need, the size and price was exceptional. The provided carts made move in and move out so much easier.

Jeffrey A.  |  Expérience générale 
Évaluation :
5

Very friendly staff clean facility.

Kenan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTHIE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K.  |  Premières impressions 
Évaluation :
5

Very helpful and polite.

Justin H.  |  Expérience générale 
Évaluation :
5

Very friendly n helpful

Stephanie S.  |  Premières impressions 
Évaluation :
4

The gentleman was very nice and accommodating. The woman who came in to work was very rude. When she first walked up, we were apparently trying to get into the storage area through the wrong door. (Not marked as after hours door only). She wasn't in uniform and came across as a rude, know it all, pot stirring customer. After she put on uniform, she wasn't much better. Her tone is very off putting. Her customer service skills were poor. Not sure if she's actually meaning to be that rude or if she is. Also, we brought a lock from home and we're told we had to use a certain kind for the unit and had to buy one there. Needs access from back of facility to access back units. We were told they had to rent the ones in the back first. Unloading a HUGE uhaul was extremely tiring alone but then having to carry or push everything from the front door, past empty units, to the very last row made it even more so.

elizabeth h.  |  Premières impressions 
Évaluation :
4

The facility I moved my storage items into is new. There were a few issues with computer log-ins that came up but they have all been worked out. The units are very clean and the safety that is built into each individual unit is impressive ! I feel my items are safe in their storage unit !

Scott B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W.  |  Premières impressions 
Évaluation :
5

VERY friendly and helpful staff! I'd highly recommend this location.

Jay J.  |  Premières impressions 
Évaluation :
1

I was called a liar and told that I would be charged until my truck was returned to the specific location. Will not be doing business with you again.

Alissa H.  |  Online Move In 
Évaluation :
5

Excelente Store

Juan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krisna J.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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