Le client n'a pas laissé de commentaire.Tonya H. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Thomasville
Pour nous contacter
Thomasville, NC 27360
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We rented 2 trucks from uhaul. We were told we would get a free storage per truck. We were not given our 2 free units and had to pay for second one. They didn't have a clean unit. 3-4 people working and not even one person could go check and clean the unit we had to wait until the next day in the afternoon to unload our trucks.Kathy P.
Le client n'a pas laissé de commentaire.Daniel L.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.THOMAS D.
Le client n'a pas laissé de commentaire.Edward J.
Le client n'a pas laissé de commentaire.Tonya S. | Expérience générale
Le client n'a pas laissé de commentaire.Kim K. | Premières impressions
Le client n'a pas laissé de commentaire.Georgia C. | Premières impressions
Le client n'a pas laissé de commentaire.Randy C.
Le client n'a pas laissé de commentaire.Betty H.
Le client n'a pas laissé de commentaire.Timmy S. | Expérience générale
Nothing. All was good and experience was pleasant.Charlton E.
Le client n'a pas laissé de commentaire.Kayla B. | Expérience générale
The young boy was very rude and not very accommodating.rusty s. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel R.
Very nice group at this one usually can find a U-Haul availableLeatrice B.
Le client n'a pas laissé de commentaire.Angelia T.
Drop priceslarry S.
Le client n'a pas laissé de commentaire.Carlus H.
Le client n'a pas laissé de commentaire.James A.
I was in a bind. Scott was a huge help. Professional, polite. And had me in my way in plenty of time.Chris B.
Le client n'a pas laissé de commentaire.Mark W.
Driving the truck was horrible. I have driven many trucks and this one was the worst! It keep making a weird noise when hitting the gas and almost like the gear was slipping out of place. The oil life was ZERO % and it's kept giving me a warning to â€œCHECK ALL AIRBAGSâ€ I really honestly will NEVER use uhaul again. Way to pricey and I guarantee I won't get any money back for the experience I when through. I paid close too 100$ and I'll see 0$ back from this HORRIBLE experience!!! NEVER USING UHAUL AGAIN! Also when I dropped it off I tried to be nice and park it back in the tight space so no one had to move it again. The guy who was apparently working when I return it walked up to my door knocked on the window and said â€œyou need to park it over thereâ€¦. With the other oneâ€ in a real snarky attitude. I don't mind being asked to do something but I've never rented from this location before so I thought i was being nice. Sorry for inconveniencing you. I didn't know I had to make sure YOUR experience was good. I normally don't leave reviews or complain but again this was not a good experience I had with uhaul and I'm happy to say it was the last. So much for the money. Should've went through Home Depot or lowes. SMH.BUDDY H.
Le client n'a pas laissé de commentaire.Fred P.
The easy to order the truck and picked it up right on time. Was easy to complete the transaction.Karen H.
Thoroughly check the wheels, brakes and bearings prior to allowing equipment on the road. Our 12x6 trailer caught fire at the wheel on driver side. Fortunately M&M auto sales and service (amazingly a uhaul location) was at the exit as my wife, who was driving behind me, called letting me know the tire was on fire. I pulled off the exit ramp as a tire exploded. As we pulled into the M&M, the folks came out and assisted as we had to throw water on the tires and wheels. The second tire exploded. We managed to get the fire out. Then had to swap out a fully loaded 12X6 to another before continuing to drive.Louis P.
Le client n'a pas laissé de commentaire.Kevin R.
Not the manager but the Friday we were supposed to pick up the van the young lady who first answered the phone was rude . Secondly the person who scheduled the pickup did not follow directions as it relates to the amount of days the equipment was needed.Warren W.
The entire process was a hassleCatherine J.
Le client n'a pas laissé de commentaire.Rory C.
The young man that I delt with was a complete jerkrusty S.
Inspect the tires better, half bald front tire probably left over from what history that truck has . But I have to wait to get a new tire and delay my trip and then return the truck 5 hours late and have almost a 100$ in charges for the truck and trailer..... I'm late because I had to delay leaving to get a tire with tread on itnicholas R.
Le client n'a pas laissé de commentaire.EMERSON N.
Le client n'a pas laissé de commentaire.Lyle G.
The lady was very rude and snappy not friendly at allJeffery B.
Le client n'a pas laissé de commentaire.Earl W.
Le client n'a pas laissé de commentaire.ANDREW C.
TJ stayed after 7 to help get the big things in my unit.Katie B.
Kimberly was great checking us in and when I came back in because the unit I rented was too small she immediately put me into a bigger unitJennifer M.
My reservation was not correct. I have to drive 20 miles away to get a truck. We were not very happy! Your website sucks.Ellen M.
I had rented a car dolly, got the car loaded at 6. It had a flat tire. Waited till 8:45 for them to get there to change the tire. Finally done at 9:30. Finally back on the road. He had to come from Winston to Thomasville. Finally back on the road at 9:30 Y'all need more services.Jeffrey E.
Travis is definitely an asset to the companyChuck J.
Overcharged for wore out equipment. Would not rent me what I wanted but rented something that was not recommended. If I wasn't in a bind I would never use overpriced U-Haul again.Robert G.
Le client n'a pas laissé de commentaire.James C.
The truck I used was great. It took 4 1/2 days to go 15 hours just because of my wife's car breaking down 1 flat and the. A wheel bearing going out. The guys at uhaul was great to work with and they were $400 less then the next guy.James C.
Le client n'a pas laissé de commentaire.Salvador J.
Trailer was fine with the exception of it had a small leak in the front and the door weatherstripping was worn away.Kibbey C.
Le client n'a pas laissé de commentaire.amanda C.
Le client n'a pas laissé de commentaire.Jon U.
Le client n'a pas laissé de commentaire.Chris T.
Le client n'a pas laissé de commentaire.LAFONDE B.
Everything was great! Manager has a great staff under her guidance things have really improved! The manager's son who also works at this location was so nice and upon locking up the storage automatic doors made sure to give me time to get my bigger items through first. Very personable young man with great customer service skills! I really appreciate the convenience of renting vehicles and storage! Merci!Ellen-Nora D.
I'm not aware of anything that could be done better. Staff was professional & courteous. The trailer worked perfectly.Lee C.
Le client n'a pas laissé de commentaire.Darlene B.
Le client n'a pas laissé de commentaire.Chantell B. | Online Move In
Le client n'a pas laissé de commentaire.Forest F.
The staff is always friendly and extremely helpful. Kim always goes above and beyond for us and makes every visit as smooth and easy as possible.Patricia G.
They auction my things offJannete B. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer M. | Online Move In
The trucked smelled like cigarettes. You charged me for gas after my return. That's extremely petty and ridiculous because I had the needle at the exact same spot on the gas tank before I gave it back. Y'all are bitching about ounces of gas?! You're uhaul. Fuck you all.JASON E.
Le client n'a pas laissé de commentaire.Brandie H.
Keep a loving kind personality and a great attitude will keep the customers keep coming back to you I thank you so much for your service Miss Lena CobbLena C.
This has been a great pick up and drop off location. So very helpful.Susan V.
Le client n'a pas laissé de commentaire.Catherin B. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER B. | Premières impressions
Staff was always helpful and super friendly.Darrell G. | Expérience générale
Le client n'a pas laissé de commentaire.karen W.
Le client n'a pas laissé de commentaire.Scott N. | Premières impressions
Le client n'a pas laissé de commentaire.Todd L.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.Edgar S.
The only issue I had was my reserved storage unit was rented out by the automated system, but the staff quickly offered me an acceptable compromise. I did return the truck two days early and found out I couldn't get credit for those two days because it was a one way rental. I am not exactly happy about that, because we rented the truck four extra days due to my disability, but was able to get done early. No mention was made at time of rental or I would definitely have not prepaid but waited to see if I needed it as the move proceeded in real time. U-Haul took advantage of my need of a flexible time frame and has caused me to look at the company less favorably. I do however want to give credit where credit is due.. the equipment is first rate and attention to ease of use is commendable. Facilities and options available for storage are incredible compared to standard self storage across the market. Security well exceeds need and is priced affordably for the average consumer. Overall I am impressed with where U-Haul has gotten to, I am just disappointed with being taken advantage of regarding prepaid days. Sincerely, T. TynerTruett T. | Premières impressions
Le client n'a pas laissé de commentaire.William H.
Nothing you doing a great jobCalvin H.
Le client n'a pas laissé de commentaire.Nicholas C. | Premières impressions
Le client n'a pas laissé de commentaire.rodney B.
Great everytime.Charlton E.
Le client n'a pas laissé de commentaire.vanessa D.
Super Easy! Like a Carvana for Storage...lolMelissa N. | Online Move In
All staff were super friendly and helpfulvanessa d. | Premières impressions
Staff were helpful and efficient. My experience was positive throughout.Matthew C. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew C.
Don't charge me for two days after I call you and tell you I'm stuck in the mud mile away AND YOU SAY NO PROBLEM!!! I was only about an hour late and I used exactly 25 miles and I returned it really clean except for the mud on the back tiresâ€¦ I will never wash a car or truck on a hill- no matter how small ever again! Overall it was a stressful situation. I did eventually get a little of my money back from the manager, but the two guys that I turned the truck in to and talked to told me everything was fine, I might have to pay for a gallon of gas but that's it.Pamela C.
Le client n'a pas laissé de commentaire.malinda j. | Expérience générale
This experience was pleasurable. Kimberly was very helpful. The trailer I rented was perfect.Tim K.
When I started the truck, the oil change required light was on. It was explained to me that the truck's oil change had taken place. When I went to refuel the truck, I did leave to enter the store while pumping gas. When I got back, I had pumped $37 dollars....the issue was that I didn't use over 1/4 of gas the entire day. I was told that I couldn't be reimbursed, but the issue is/was that the fuel gauge read full before I left the Uhaul parking lot. So was the truck really full of fuel or was the fuel gauge broken? No worries, but that was the only issue I had with my service that day.Jacque C.
Le client n'a pas laissé de commentaire.Robert B. | Premières impressions
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.Jimmie B.
Make sure the truck is available at the reserved pick up time. Also, make sure that the truck is in good condition, not leaking water into the box area.Hannah D.
I was able to get the appliance dolly I paid for, so I had to haul it in by hand and shear tact. Had back pain afterwards but at least I got it in my house without damages. Just hope the charge wasn't made for it. I can't get a breakdown of what was charged. But good service after I returned.Edan B.
I got charged a $1,09 per mile, you advertise .$.99 per mile I won't be backDennis C.
Le client n'a pas laissé de commentaire.DEBRA N. | Premières impressions
Kim is always helpful and accommodating. Customer service is the key to any business success and she truly understand that!Debra N. | Expérience générale
Le client n'a pas laissé de commentaire.Christian P. | Premières impressions
Horrible drop off service I have asked someone to call me and nobody did.Donna K.
Le client n'a pas laissé de commentaire.Leslie Z.
Not only did the U-Haul Rep tell our employee they didn't need to get the receipt from him because he was going to email the receipt. He also DID NOT email the receipt. So now we have no receipt for our transaction and it happens quite often. Not acceptable!Jacqueline I.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Lyle G.
Le client n'a pas laissé de commentaire.James H.
********This was not the pick up location******Kimberly S.
Le client n'a pas laissé de commentaire.Dawn K.
Le client n'a pas laissé de commentaire.Aaron A.
Excellent service à la clientèle.Ellsworth B.
Le client n'a pas laissé de commentaire.CHARLTON E.
Le client n'a pas laissé de commentaire.Ricky C. | Premières impressions
I feel like there should at least be one sliding door unlocked after certain hours. But that's all I have to complain about. The staff that was scheduled 2/5/22 around 1pm were the MOST helpful and I definitely appreciate all of the work that was done! The staff were so friendly, well mannered and on point with everything!Xzandria B. | Premières impressions
Le client n'a pas laissé de commentaire.STORMI H.
Le client n'a pas laissé de commentaire.Robert S.
There was no furniture dollies.Victoria L.
Le client n'a pas laissé de commentaire.Tara S. | Online Move In
Le client n'a pas laissé de commentaire.Michael V.
Didn't give me the dolly I reserved, didn't do a proper towing light check thus giving me a truck that had no brake lights nor turn signals to the car hauler. Also chains to hauler not secured properly one came off during move and was not able to be hooked back upKenneth C.
Le client n'a pas laissé de commentaire.PAUL A. | Premières impressions
Le client n'a pas laissé de commentaire.Donald M.
Needed to go a few times and was closed.James M. | Expérience générale
Quick and easy. Did not make us clean trailer covered in snowSUSAN V.
Le client n'a pas laissé de commentaire.Kevin N.
Le client n'a pas laissé de commentaire.Christopher S.
I believe the truck I rented had a faulty odometer. I verified the mileage before I left the facility and it was correct. I made two round trips to the same location and the final mileage was still over 20 miles over what it should have been.Timothy K.
Great servicePhillip W.
Le client n'a pas laissé de commentaire.GLENWOOD H.
Le client n'a pas laissé de commentaire.Daniel M.
U Haul Storage is absolutely the best storage facility I've ever used. Climate Control. Very Clean And the Staff treat you like you are family. If you ever want to find a Storage Facility. I would recommend it to anyone. Thanks to Kim Bledsoe and her amazing staff. Sincerely, Wanda & Jesse Sweeney.wanda s. | Expérience générale
Le client n'a pas laissé de commentaire.Christy D.
Helpful staff. Kimberly was great!COLE R. | Premières impressions
Le client n'a pas laissé de commentaire.Philip S.
Average overall experience due to instances were it was difficult to reach facility by phone, staff were curt on phone and did not give caller time to discuss a situation regarding inaccurate information given by staff unfamiliar with checkout procedures. Regular staff member did remedy the situation; however, phone etiquette is lacking.Deborah G. | Expérience générale
Le client n'a pas laissé de commentaire.John S.
When to close out storage building I was told that they email me never email me had go back up there to check on itEddy H. | Expérience générale
Le client n'a pas laissé de commentaire.Mary K. | Premières impressions
Made the process easy as possible and was happy to serve us as welll. They walked us threw everything and helped us get to our storageDesiree D. | Premières impressions
Le client n'a pas laissé de commentaire.Claudio S. | Expérience générale
Le client n'a pas laissé de commentaire.susan b. | Premières impressions
No problems and if I had any concerns it was easy to contact personal if I need storage in the future this is the place for me.David D. | Expérience générale
Very well and friendly workersMAUTICIO G. | Expérience générale
Awesome Customer Service!!!Annie G. | Premières impressions
This is the second time I've needed to use U-Haul storage. Excellent service and clean environment every timeSusan H. | Expérience générale
Le client n'a pas laissé de commentaire.Donald R. | Expérience générale
Le client n'a pas laissé de commentaire.Eddy H. | Premières impressions
Buen servicio ,muy buena atención. Gracias por la ayuda a las mudanzas de sus clientes.MAUTICIO G. | Premières impressions
I noticed roaches at the entrance of the storage but luckily none near my items. I did notice a couple of spiders in my boxes but nothing too upsetting. The staff is amazing overall especially the lady that comes in the evening around 4:30pm and stays to closing, who's short and ethnic. She's so helpful and I just wish I knew her name.Ariel R. | Expérience générale
We were told a 10 ft unit would be larger enough, that would hold belongings out of a 15ft uhaul truck. Was not had to rent another unit.Patricia S. | Expérience générale
It was a great place staff was amazingJosh M. | Expérience générale
The manager is wonderful. Very understanding and knowledge of the business and that keeps happy customers.kimberly j. | Expérience générale
I don't recall the name of the young man that assisted us but he was very knowledgeable and helpful.Tonya S. | Premières impressions
Le client n'a pas laissé de commentaire.Deena G. | Online Move In
Le client n'a pas laissé de commentaire.Joseph F. | Expérience générale
Great customer service helped me out in a time of need very quickly "Thomasville North Carolina"Christopher S. | Premières impressions
Le client n'a pas laissé de commentaire.Andy F. | Premières impressions
Le client n'a pas laissé de commentaire.Wanda T. | Expérience générale
Merci Tabitha C. | Expérience générale
Le client n'a pas laissé de commentaire.Frank T. | Premières impressions
Le client n'a pas laissé de commentaire.JEFF C. | Premières impressions
The Team in Thomasville handled their business Thank so Much!!Louis D. | Expérience générale
Le client n'a pas laissé de commentaire.Candy H. | Expérience générale
Le client n'a pas laissé de commentaire.JOANNEELAINE P. | Premières impressions
Im getting messaged about uhaul trying to charge my card without speaking me & I didn't get a call about it. I want it to stop for u be reported to bbb n whoever I can tell to get this store a bad review. I don't take to kindly for someone trying to charge my card for my 5 kids during covid unauthorized period. I got a promisary note n I got my things out of storage on the exact last day. So this uhaul place in Lexington nc better stop playing with me and they disrespected my mother when she was inquiring about my debt a woman of christ a cancer survivor and a lupus patient. Stope charging my card periodShykera C. | Expérience générale
Le client n'a pas laissé de commentaire.ASHERJAMES R. | Expérience générale
My unit was in temperature controlled area. Area was comfortably cool, with good lighting, and I felt safe. New lock was waiting in unit for my use. Carts were readily available for loading and unloading. Loading dock area had ample space for parking and height of dock was good for moving boxes from rear of SUV to cart.Deborah G. | Premières impressions
Le client n'a pas laissé de commentaire.Susan H. | Premières impressions
I've rented from u haul before this in the past , never had such a bad experience as I had this time. Moved long distance, I was advised that a 15ft truck would be big enough for a 2 bedroom house, wow were they wrong, I had to give up 10 pieces of furniture. And was advised that a 10 by 10 storage unit would be big enough for storage, also not so. Had to get another unit. Do the math, you can not put 15feet truck into a 10 ft garage. I am very disappointed and unsatisfied with this and had a very bad experience. I never use u haul or I will not recommend u haul to anyone. I believe that I should be compensated for this, the loose of furniture and money.Patricia S. | Premières impressions
Le client n'a pas laissé de commentaire.Hannah A. | Expérience générale
Felt like the check in process was thorough.Nyasha B. | Premières impressions
Travis did a wonderful job and was very accommodatingCornerstone Community C. | Premières impressions
Kim was absolutely Awesome and a very helpful and she needs a raise and to be recognized for the most outstanding customer service and Kudos, She is very professional and knows her jobSarah H. | Premières impressions
Le client n'a pas laissé de commentaire.Corey M. | Expérience générale
Le client n'a pas laissé de commentaire.William G. | Expérience générale
Kim was amazing and very helpful.. love her to death.. give her a raise!Brian P. | Expérience générale
Le client n'a pas laissé de commentaire.Christie F. | Expérience générale
The staff was wonderful! They are friendly, professional and efficient. The facility as whole is immaculate and the security systems let me know my belongings are safeMia B. | Premières impressions
Le client n'a pas laissé de commentaire.Sandra A. | Expérience générale
Le client n'a pas laissé de commentaire.Helen J. | Expérience générale
Le client n'a pas laissé de commentaire.Candi B. | Expérience générale
Units in back of building…long walk to move so much stuffAllison E. | Expérience générale
For the most part it was a good place. There were several times we came in the evening and could not get in. Overall pretty good place for storage. It would be nice if there had been a few trash cans.wayne b. | Expérience générale
Le client n'a pas laissé de commentaire.Fredda R. | Online Move In
Le client n'a pas laissé de commentaire.Shawn W. | Expérience générale
Le client n'a pas laissé de commentaire.Serena M. | Expérience générale
Le client n'a pas laissé de commentaire.Candy H. | Premières impressions
Le client n'a pas laissé de commentaire.Myra C. | Expérience générale
Buenos trabajadores en este centro de thomasville .muy atentos y amables.Mauricio G. | Premières impressions
Le client n'a pas laissé de commentaire.Keith Z. | Expérience générale
Le client n'a pas laissé de commentaire.Chasity R. | Premières impressions
Nothing wrong with the property. I needed a larger unit (5×15) and found a company that offered me that at the same rental price that I was paying at Uhaul for a 5x5. Only complain I have is I rented at Uhaul about two months ago and then received notice that my rent was going up. I understand that the manager has no control over rental prices going up but when you are on a fixed income like me you have to go to some place cheaper.Kathy C. | Expérience générale
Le client n'a pas laissé de commentaire.Mark E. | Premières impressions
Le client n'a pas laissé de commentaire.elizabeth t. | Expérience générale
Le client n'a pas laissé de commentaire.Robnetta N. | Expérience générale
Some staff were nice while some were rude and have the nerve to reply when ask to use dumpster that I should go to thomasville dump site … then lying so I could get over charged after truck was returned.Twanda S. | Expérience générale
Clean, well managed, knowledgeable staff.Jessie L. | Expérience générale
Le client n'a pas laissé de commentaire.Vance C. | Expérience générale
Le client n'a pas laissé de commentaire.Rick C. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff P. | Premières impressions
Explain the check-in process and when to use access codes.Angela K. | Online Move In
Le client n'a pas laissé de commentaire.Christina S. | Expérience générale
This review is pertaining to the storage facility experience, returning the truck was a whole different ballgame.Deborah R. | Premières impressions
Le client n'a pas laissé de commentaire.Vance C. | Premières impressions
Le client n'a pas laissé de commentaire.Phillip R. | Premières impressions
Le client n'a pas laissé de commentaire.Jessie L. | Premières impressions
Le client n'a pas laissé de commentaire.Clint T. | Premières impressions
Everyone working there were very friendly and helpful at ALL times over the past 2 1/2 years. I have used other U-Haul's storage facilities, and none compare to this operation. I have recommended them to other people and will continue to do so. They do an excellent job and always courteous. I will return to them with any future moving or rental needs. Thank you, Chris HubbellChris H. | Expérience générale
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
The staff were incredibly professional, friendly and helpful! There was a minor mixup with the system; however, the staff quickly remedied the issue. I would highly recommend them!Christopher W. | Premières impressions
Le client n'a pas laissé de commentaire.Neal G. | Premières impressions
You guys keep removing me from the system and then adding me again. Every day I get this review stuff, and every day I get emails stating I've moved out of my storage unit when I havent!!! This is irritating and I feel there should be some kind of compensation for this hassle. I'm fed up.Kayla B. | Expérience générale
The staff went above and beyond to help me get moved into my storage we unit.CHRISTEPHER R. | Premières impressions
Le client n'a pas laissé de commentaire.Robert P. | Premières impressions
Kim was amazing with communication!!Shaquandra C. | Expérience générale
Le client n'a pas laissé de commentaire.Chris E. | Premières impressions
S.O.ASHERJAMES R. | Premières impressions
I had a very pleasant experience at this facility. Everything went well and the staff was very attentive and kind and efficient at their job.william d. | Premières impressions
Le client n'a pas laissé de commentaire.Gudjon E. | Premières impressions
Le client n'a pas laissé de commentaire.Abby W. | Premières impressions
Was very happy with the experience until I want to move out and the person in the office was very rude and not friendly.Kacey J. | Expérience générale
Le client n'a pas laissé de commentaire.Susan O. | Expérience générale
Great customer service and fast process!Tanesha H. | Premières impressions
Very impressed with the place. Clean and employees were very helpful. Liked that I got my first month free and also a free lock. Helped me out a lot since I'm on social security.Kathy C. | Premières impressions
Very clean and well maintained. Easy to access.Stephanie H. | Online Move In
Le client n'a pas laissé de commentaire.Lanati T. | Premières impressions