Évaluations des clients U-Haul Moving & Storage of Tilton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Tilton

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william b. le

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Thanks for your help organizing several moves while I was remotely located. Everything went as planned on my arrival.

Kristen S. le

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Absolutely atrocious service skills and the office is obviously smoked in on a regular basis. I thought I was going to gag from the putrid cigarette smell. Something needs to be done with the management skills and the employees. Why they think that swearing at a customer is ok is beyond me. I will not be using this location ever again and will tell others to avoid as well.

Brendan D. le

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Le client n'a pas laissé de commentaire.

charles l. le

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You could have trucks don’t leak exhaust into the cabin I ended up in the emergency room with exhaust poisoning the truck was filthy and disgusting I will never ever use uhaul again and I wouldn’t recommend your piss poor services to my worst enemy

Amy S. le

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Ramona was there every step of the way. From finding me a last minute moving truck, to accommodating the overflow that didn't fit into the storage unit I'd reserved, quite like I thought it would (...apparently size does matter) - who knew!? She was the kindest person to work with. Seemed to have a solution for every problem and was there helping 24/7, even making herself available until late at night, when it took a little longer to unload than anticipated. She's an angel, no question. :-) I was hesitant to come back to this uhaul after the not so great experience I had 2 years ago, but Ramona and her staff changed my mind immediately. The entire place has been turned around. She knows what she's doing and what needs to be done. There is no running around looking for things, everything is taken care of and where it should be ahead of time. They were very prepared, the building was clean and organized and all the trucks were lined up out front (like in the commercials) ready to go! She definitely made the whole potentially, stressful situation easy and seem simple. Many thanks to the staff also for everything you do... you really make it all come together.

Melissa E. le

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The man that check the uhual in was very nice. I was over charged was told it would be taken care of as soon as his wife got there. I called and was told she didnt know what I was talking about. Called again was told she was to busy to do anything about. Every time I called she was very rude. It wasnt my fault I was over charged and shouldnt of been talked to as though I was being annoying. If it was there money Im sure they would of want it back and its a good thing it didnt bounce my account cause I never would of gotten that back. The money was taken instantly and should be returned the same way not a week later. I know thats not the facilities fault but if I wasnt over charged it wouldnt have been an issue.

Al J. le

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Worked with the folks at the Tilton location twice in the last year and the have aways exceeded my expectations. Friendly, organized, go the extra mile.

Shelby M. le

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Le client n'a pas laissé de commentaire.

Greg K. le

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Please analyze drop-off locations carefully. Was routed into Cambridge when there was a Waltham facility available that was much closer.

David I. le

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Le client n'a pas laissé de commentaire.

claude g. le

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Good people, very helpful

Alicia B. le

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Staff standing outside just snapped their fingers and pointed to where they wanted the truck instead of talking or offering to help. There was no communication at all.

Janet R. le

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Little room for improvement - not only were the people exceptionally pleasant, but made provisions that made the trip much easier. I was very impressed, and it helped make a traumatic move a little more tolerable.

ROBERTO R. le

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Clerk was nice but the location was very inconvenient. For some reason the clerk recommended a drop off location that was twice as far as my initial selection.

Seth B. le

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Ramona is professional and friendly. Very helpful!

Brent M. le

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Le client n'a pas laissé de commentaire.

John M. le

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You were on point on pick up and drop off. You handle high volume quickly, accurately and with genuine concern for your customers.

Antonio C. le

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The leasing agents in Tilton Office were so exceptional and helpful that they deserve a Bonus.

Burrell W. le

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The staff were friendly, knowledgeable and highly efficient. They really helped make the difficult task of moving my entire household easier.

William A. le

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Easy to work with, friendly.

Walter W. le

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Le client n'a pas laissé de commentaire.

James M. le

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Le client n'a pas laissé de commentaire.

Kevin Q. le

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Ramona was excellent. Service could not be better

Richard P. le

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Excellent service from beginning to end! Thank you!

Bruce H. le

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Le client n'a pas laissé de commentaire.

tom p. le

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Romona and Tony are absolutely fantastic to work with.

tom p. le

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Nothing needs improving, Ramona and Tony are great to work with

RICHARD P. le

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Le client n'a pas laissé de commentaire.

Valiere H. le

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I will be back in the fall!!! Ramona is a definite attribute to UHaul

ROBIN H. le

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This location is always my first choice for a quick & speedy process, modern, clean vans and fantastic customer service. I will continue to come back!

June L. le

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Le client n'a pas laissé de commentaire.

Matthew B. le

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Le client n'a pas laissé de commentaire.

claude g. le

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Great uhaul location

Angela M. le

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Ramona was great; however the overall customer service has been a poor experience. Will NOT be a returning customer.

JAMES K B. le

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The pick - up location was not as requested. Would have been nice to have u-haul get a truck to that location instead of me having to go far out of my way for a truck when it eats into my moving and rental time as well as milage and gas.

Andrew P. le

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Responsive, patient, knowledgeable, and clear.....It was a pleasure talking with them and getting us onboard.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

BRIAN B. le

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The male renting agent went out of his way to get me the best rate. Very helpful and professional.

trish t. le

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Was too expensive

James R. le

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Nothing, they are fantastic and very easy to work with! Hi would highly recommend them to family and friends.

Steven K. le

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Le client n'a pas laissé de commentaire.

geoffrey b. le

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The parking area for the office is small and a bit confusing, but the staff is very accommodating and friendly. They provided an excellent experience, three separate weekends of rentals. Made a stressful move much easier. Thanks again

Marcel L. le

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People were friendly and helpful

David S. le

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Le client n'a pas laissé de commentaire.

Sharon S. le

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Le client n'a pas laissé de commentaire.

ROBERT M. le

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Le client n'a pas laissé de commentaire.

STEVE K. le

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They were very friendly and helpfull.

Wayne B. le

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Le client n'a pas laissé de commentaire.

tom p. le

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Ramona and Tony are fantastic to work with

PAUL M. le

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Ramona was very informative on how to calculate how much gasoline to put in the vehicle the next time I rent from U-Haul so I dont buy to much and leave much more than necessary in the tank.

ethan b. le

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The lights on this trailer only worked in blinker, hazard and brake mode. The lights did not stay on while driving with my headlights on.

Dan C. le

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Very hard to think of anything that needs to be improved. Well done, efficient, and great staff.

Christopher T. le

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Uhaul main office screwed up my rental, these guys fixed it quickly. So, no improvements needed here but your main office could be a little more careful.

richard b. le

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Space is tight where the register and desk location are right next to the front door. Consider alternate location.

katherine c. le

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They were not able to print the contract. I had to use my phone to take a photo of the contract, so never saw the official contract.

Bill Q. le

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Le client n'a pas laissé de commentaire.

JIM V. le

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Keep up the good work

Michael F. le

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Phenomenal customer service!

DAN W. le

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Great location I’m always completely satisfied

christopher h. le

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Could've been a full tank of gas no matter who's fault it was. Otherwise they were SO AWESOME!!!!!!!!!

PIERRE A. le

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wonderful staff.

David N. le

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Le client n'a pas laissé de commentaire.

BRUCE B. le

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received a brand new truck and was accorded excellent service!

SUSAN S. le

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He greeted me by name, checked the truck in promptly and helped us understand the highway numbering here.

Harlend G. le

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Le client n'a pas laissé de commentaire.

Renee G. le

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I felt very secure leaving my belongings at this storage unit, and it was very convient as well.

Barbara R. le

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Le client n'a pas laissé de commentaire.

Adriana M. le

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My wife and i stopped in to rent a truck, we inquired about a partial day rental, because we didnt need it for the full day. but were informed that it was not possible and that we needed to pay for a full 24 hours. We paid the amount asked and told we had the truck for 24 hours. After we made the move that we intended we decided that we didnt need to rush and to save time i went to Work afterwards, because we were told that we had the truck for 24 hours. Five hours after we rented the truck we started to receive phone calls inquiring about where it was and demanding that we bring it back the same day, even though we were told that a partial day rental was not possible , otherwise we would be charged an extra $50 for late fees because the truck had been rented to another customer. The employees were very rude and seemed to be quite impatient. I was at work with our only car, my wife was home with our 3 children. One of them an infant. I am a chef and work late into the night. In which case my wife and I had to get our children out of bed in the middle of the night at 1 am to deliver the truck back. In the end two of our children missed school the next day because they were too tired. We will not use this location again or recomend it to anyone.

Ed M. le

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Le client n'a pas laissé de commentaire.

lisa p. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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The folks in Tilton were excellent and provided great service. I could not say enough good things and them and their operation, I would highly recommend them.

richard w. le

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Can’t think of anything. Service was excellent and process was relatively painless.

Todd W. le

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Self check-in didn't work. Agent had to convert to standard pick up. Overall pickup was still OK but slower than expected.

Tom G. le

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Le client n'a pas laissé de commentaire.

tom p. le

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Tony was a pleasure to work with

John D. le

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Windshield wipers were awful but other than that, the truck was great and service was fast!

emily b. le

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Le client n'a pas laissé de commentaire.

Teri K. le

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Our customer service agent was awesome. She answered all of our questions, was pleasant and enjoyable to work with

SHAWN B. le

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Nothing. The people running the place were fantastic.

Jim T. le

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The owners were terrific and delivered on their commitments. Very pleased experience.

Janise d. le

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Fast and great people

Edward B. le

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Le client n'a pas laissé de commentaire.

minoo m. le

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Ramona, the manager at this U-Haul location, has been consistently a strong and effective professional and this time was no exception. She is a true asset to your company. Thank you again, Ramona!

ROBERT M. le

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Every thing great!!!!!

raven l. le

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Was in an out in a very short period of time

Ahida P. le

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I made my original reservation online. A week before I received a text saying that the location for the reservation was changed. However, I was deceived because “their change” meant that the price would be different, and I was never informed that the charge would be different than what I had agreed online. Moreover, this new charge was not clarified during the phone call I received to confirm this reservation. They only mentioned the dates and locations. If there are going to be different charges, this needs to be CLARIFIED for the customers.

Janise d. le

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Great service and fast

Garry L. le

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good experience

ALDO R. le

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Le client n'a pas laissé de commentaire.

Barbara B. le

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Le client n'a pas laissé de commentaire.

Christina C. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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Got us in and out very quickly.

Philip M. le

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Le client n'a pas laissé de commentaire.

Mark O. le

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Le client n'a pas laissé de commentaire.

Donald G. le

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Cab, Mothers attic, back of truck not clean. Dash was falling apart where the fuse box is located. Check engine light was on when received truck. Went in immediately to report issues, they said "it's fine, it's just a bad sensor." Unfortunately as a business owner myself it just showed pure laziness and lack of customer appreciation. Unfortunately uhaul is really the only company to rent from within 40 miles of all the areas I have needed a moving truck. I use moving trucks more than the average person. As I move family, friends, myself frequently over the past 10 years. This was the first time I can recall ever having any sort of blemish to complain about. It's appalling that we returned the equipment in better condition than we received it in. (I have used this location in the past, with no issues.)

MONIQUE S. le

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Nothing. The price was reasonable and the truck was very clean.

JAMES C. le

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Le client n'a pas laissé de commentaire.

KEN S. le

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Le client n'a pas laissé de commentaire.

DAVID S. le

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Le client n'a pas laissé de commentaire.

John M. le

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Fast -pleasant and easy??????????

Kerry K. le

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April 6TH, 7 Am...you need to call the nice lady behind the desk and tell her she's doing a great job. Great experience and very good customer service.

Willard W. le

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Le client n'a pas laissé de commentaire.

Lisa F. le

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Ramona was easy to set up everything!

John C. le

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I’ve dealt with U-Haul in the past in many different states and locations. I must say that the Tilton UHaul is by far the best I’ve ever dealt with. The managers and their staff are all top notch and know the business very well. I will always do business there no matter where I am located and would recommend this uhaul to anyone in that area.

Donald D. le

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Le client n'a pas laissé de commentaire.

JON R. le

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Le client n'a pas laissé de commentaire.

Cecelia E. le

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It was all good

Eleanor C. le

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Le client n'a pas laissé de commentaire.

Adam S. le

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I dropped it off past hours but the sign was very helpful

Melanie C. le

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Change nothing! Your staff was knowledgeable and very friendly. I would 100% recommend this location to a friend and I’ll definitely use them again, actuallygod I hope not. I hate moving so much!

Paul D. le

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Le client n'a pas laissé de commentaire.

RICH B. le

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I have been doing business with the Tilton Uhaul location for over two years, and I've rented religiously from your company. The treatment I received today would break any hard working man who puts as much money in your pockets every week as I have for the last 2 years. I wrote a book on representing yourself in court and won a case in Nevada against casino owning billionaires. (see xyiencesucks.com) I will sue your company as well for this, and you will spend more on legal fees than this dispute is worth. On top of this you just lost a customer that was paying around $500 per week every single week, always getting the insurance, and paying cash as much as possible. You can ask Ramona how faithful I've been every week with paying the balance, even if it wipes me out at times. I make no profit for over 40 hours a week working sometimes just to pay your balance. In all the time uhaul rented tome so religiously I never got a discounted weekly rate or any consideration for doing regular business. Now I am told I can't rent anything anymore and hit with a huge bill for things including damaged decals (which happened because I washed your goddamn lousy truck to avoid the cleaning fee!!!) This is despicable considering the amount of money I paid out to you that went to pure profit for you, all those times I took the insurance and didn't need it, all those times I re-rented it right away so no time cleaning it was needed, it adds up. Every time I brought that truck in I spent at least an hour and a half cleaning it unless there was absolutely no time for that (which was only a handful of times). You have turned a valuable customer into a person who is now going to do everything in my power to let people know how much you SUCK! This site is nothing compared to what I can do: http://www.uhaul-sucks.com/wordpress/tag/class-action-lawsuit/ Check out xyiencesucks.com. I spent 10 years as an investigative reporter, and I will expose this company for trying to pull off this garbage and bankrupt my business. I will also file a lawsuit over this and have you tied up in court for years if you don't make things right here.

Jennifer M. le

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Le client n'a pas laissé de commentaire.

Loren B. le

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Le client n'a pas laissé de commentaire.

HELEN T. le

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the truck was not cleaned out when we used it , waited for an hour to get in the truck and i reserved it , made no difference that i was there to pick up the truck 15 minutes before my 10am appointment, they said the computer was not working right , i was late for my pick up and delivery because of the 1 hour wait ,,, not good !

John C. le

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Le client n'a pas laissé de commentaire.

ROBERT B. le

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Very well run and organized facility

Eric O. le

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Le client n'a pas laissé de commentaire.

Scott P. le

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Tony and Ramona are the best! They always take care if us and we always feel like valued customers .

jean s. le

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What a pleasant experience it was from contact to finish renting storage units from this business, Very nice business, Neat and clean, Owner went out of his way to give me such good service. I

Carolyn J. le

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Helpful staff.

Earl W. le

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Good location.

John C. le

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Great staff helped me with all my needs they were fantastic.

Terry B. le

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Excellent staff, thank you

Delia S. le

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Very helpful & friendly staff

Nicolas B. le

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No comments

Marnix V. le

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All of our furniture from the U box is ruined due to mold, thousands of dollars worth.

Kelly B. le

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Easy in and out. I didn't have any problem at all storing my 31' motor home in their lot. No problem with security at all. It worked out perfectly for me.

Douglas C. le

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Great place

Theresa L. le

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They need more help on the weekends. It’s hard to get things done in a timely manner when there is one employee trying to run the place and take care of everything, especially on a weekend.

GARRET B. le

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constant rate changes, (four in two years), plus cameras in only the first two rows provided security only to some. Moisture issues as well as gaps to other units allow bugs and other pests in.

JENNIFER G. le

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Very Friendly and helpful. Had a storage unit here for 3 + years with no problems. Very helpful with the Ubox too.

minoo m. le

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Ramona was professional, efficient, friendly, prompt, and did not miss a beat. Recommend highly and appreciate her hard work.

ariana z. le

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Easy to move in and move out. Nice, simple, clean, well-lit and well laid out.

ann g. le

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Ramona and her staff were helpful and very accommodating. I would highly recommend this U-Haul location for your moving and storage needs.

Cherie L. le

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Great experience

Katelyn A. le

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My beds got covered in mold alert worse place I have ever stored my stuff.

Lawrence C. le

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Would use this facility again

Mike G. le

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I payed for 24 hour access and the gate was broke or not working all those years I paid for a service and not got anything for it what A SCAM you have going

Brenda L. le

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The online payment plan is helpful and relatively convenient.

marion l. le

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I would use U-Haul storage again

Rebekah W. le

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All workers very kind and helpful

Bob M. le

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Thx. 👍

Michael G. le

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Thank you for everything

Charles B. le

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Terrific friendly and helpful staff

Ken P. le

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Outstanding customer service. Friendly, courteous, and very knowledgeable staff. It was a pleasure to do business with them.. 5 STARS for them.

James K. le

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From Day one, Tilton storage was Excellent, The staff that I came in direct contact with was exceptional, Both Carly the original manager and her replacement Ramona were outstanding, Wonderful people

BARBARA J. le

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It was quick and prompt

Ben F. le

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Staff was rude

Fred C. le

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Great and very efficient manager.

Randy S. le

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Great experience