Customer Reviews for U-Haul Moving & Storage of Tilton

2 644 évaluations

314 Laconia Rd Rte 3   Tilton, NH 03276
(I-93 Exit 20 E)

(603) 286-8033

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(603) 286-8033

314 Laconia Rd Rte 3
Tilton, NH 03276
(I-93 Exit 20 E)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

CLinton c.  |  Expérience générale 
Évaluation :
4

Very courteous reception and helpful in getting us on our way.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO O. 
Évaluation :
5

Fast return!

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben R. 
Évaluation :
5

It started out bad, but ended very well. I was frustrated when my call wasn't returned by 6pm as I was told, only to call in a couple hours later to find out my available truck could be picked up 90 min away in a different state. The person I spoke with did not seem to care. She said they would call back at 7am. I honestly didn't want to use UHaul again because of her attitude. She didn't try to correct the issue. We delayed getting a truck for a week because of it. We made a few loads with the pick up, but we really needed a hauling truck. When I decided to try again, the person where I wanted to get the truck told me to put in for the truck at his location, even though he didn't have any at the time, but that someone would call me to get it set up. When I spoke with them, again they said a truck was reserved at a different location where I would need to drive 30 min away, only to drive back another 30 min to load the truck, and then another 30 miles to unload. However, when I explained what my situation was, and what had happened the week prior, the NH rep I spoke with took the time to think about how to make it work for us. She set me up with a truck in my town and gave me extra free mileage to cover the extra distance. We now would have to do a round trip from the new house, to the old house, and back. That made it very convenient for us, which made me very happy. I appreciate the time the reps took to help us out. The woman at the desk was also very nice when we picked up the truck. It was ready and waiting out front. Thank you! I hope we never need to move again, but if we do need a truck, we will use you again every time.

MARK B. 
Évaluation :
5

The thing I didn't like is if I was late 4 days, I got charged an additional 20 dollars but if I wanted to move out just a few days after renewal there was no prorated money. I think that's very unfair and would be only reason to not recommend Uhaul's facility.

Kevin R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
5

Excellent customer service

Magey S. 
Évaluation :
5

Staff was excellent and truck was clean. Please note that there was a significant vibration from the left front. Perhaps worn shock or tire badly out of balance. Appears at approx. 55mph. Otherwise very positive experience.

Paul L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Ramona was very Friendly amd helpful. She was patient with me and allowed me to take my time inspecting the van together. I was pleasantly surprised how great it was on gas too

Diane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON R. 
Évaluation :
5

experts , on moving , great employees , great to do business with

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Your site directed me to an old U-Haul location that is no longer affiliated with you. While the people at the Tilton location were fantastic, and there were no issues with the trailer, it was a stressful and ridiculous mess to get there. We had to drive an extra 3 hours round trip because of the location change, which we weren't even alerted to. It wasn't until we pulled up to the other location that the people there informed us they hadn't been partnered with U-Haul for months.

Victor L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S.  |  Expérience générale 
Évaluation :
5

Maybe offer signing bonuses to get more staff?

PETER D. 
Évaluation :
5

Ramona was always helpful and friendly with whenever I needed help. She made the final moves possible by securing a truck on short notice. Excellent.

JOHN R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wallace W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S.  |  Expérience générale 
Évaluation :
5

They staff are tremendous to deal with and very helpful.

Robert S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
4

This visit everything went very smoothly and the rental worked well.

Derek T. 
Évaluation :
5

This is the second time i rented and still no compliants ecelkent workers and coutesy

VICTORIA C. 
Évaluation :
3

I was charged an extra 27 $for gas. I have been renting here on a regular basis for several years and know the drill. I even returned filling just a little more gas than I left with. The attendant insisted I left with a full tank, yet that was not on the receipt that I left with. When I suggested she confused the two returned trucks that were outside at the time she began to get testy and I could no longer talk to her. Moreover, I asked that the manager call me back which she never did. This is a real disappointment as I consider myself a regular customer and have always had a cordial professional experience here previously. All other times I left with a printed receipt, yet this time the attendant shooed me out immediately saying a final receipt would come later by email. I need to rent again in three weeks, but this time the attendant and I will check the gas tank together both coming and going.

Jack D. 
Évaluation :
5

The folks running this location were friendly and very efficient. Thanks, will use that location again. Have to note that the trailer used could not handle modern tiedown methods, only thin rope would work. needs an upgrade. But this is not the fault of that location's mgt.

Ken S. 
Évaluation :
3

When I make a reservation nearly two weeks in advance for a certain location and type of truck I do not expect to get a call less than one day before chaining my location. My pick up was in wolfebroro NH and last minute you change me to Tilton NH! My ride to pick up went from less than 15 minutes to well over an hour away. If you can't get equipment to a designated location then don't make the reservation! Last minute oit plans were majorly impacted by UHaul's lack of planning and/or concern for the customer. I will reconsider before I use UHaul ever again. That was wrong on so many levels and plain inconsiderate.

Nicholas R. 
Évaluation :
5

Easy process

BARRY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leo C. 
Évaluation :
4

I thought I would pick up at Wolfboro location where I made the reservation. No one ever mentioned that the location could change until the day before when they called.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad V. 
Évaluation :
5

The Tilton location is the best UHaul location I've ever dealt with. They are very polite and knowledgeable. They went above and beyond to help me this weekend, despite it being one of the busiest moving weekends of the year. A+++

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Raymond M. 
Évaluation :
5

Rien

JOSHUA M. 
Évaluation :
5

Extremely helpful

Louis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

give the staff more money they work hard for it

Donnie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG B. 
Évaluation :
5

Romana is very nice & very professional ! I will return ! Don

Donald M. 
Évaluation :
5

The staff was great...

Bruce M. 
Évaluation :
5

I have decided after using other locations that from now on I will only use this location

Joy M. 
Évaluation :
5

Nothing, everything was great!

Deirdre R. 
Évaluation :
5

the owner did a great job, and took care of everything promptly, very personable and knowledgeable.

Robert N. 
Évaluation :
5

Merci encore!

Melissa P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobby R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben S. 
Évaluation :
5

Great experience

Dannel M. 
Évaluation :
5

Terrific service and efficient-knowledgable management. We will absolutely use this facility in the future and will highly recommend it to others. We could not be more satisfied!!

Peter H.  |  Expérience générale 
Évaluation :
4

Customer service was great! The box truck was clean on the inside. However the truck it self when driving it the front end felt loose and hard to steer. The front seemed to float and would not respond very well regarding the steering. I would recommend this location for their service but not truck rental

richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin O. 
Évaluation :
5

This is the best U Haul store I've ever been to

John F. 
Évaluation :
5

Chad is also a kind and helpful person. But hey, what can you expect...he's in New Hampshire.

LEE G. 
Évaluation :
5

Moved out of a 5x5 unit to a 5x10 box. Worked great. thanks for the suggestion.

Frederick I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE G. 
Évaluation :
3

The truck often slipped out of gear, and there was so much play in the column shifter it was difficult to put it into gear to start with.

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HELENA S. 
Évaluation :
4

When I returned the trailer I guess my left tail light, brake light and blinker were not working. It was working when I checked in and picked up trailer. Please make sure lights work properly as malfunctioning lights can be very dangerous.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina B.  |  Expérience générale 
Évaluation :
3

Service reps were patient and friendly, even though very busy with many customers. Location office was very small and smelled of cigaretts.

Katherine D. 
Évaluation :
5

Management in Tilton, NH are excellent!!!!

John M. 
Évaluation :
5

Rien

John F. 
Évaluation :
5

Mother daughter team were a great dynamic. They were very thorough in showing me all the safety features and the proper hook up of the auto hauler. Great Job, Great Job

Stephen C. 
Évaluation :
5

Was having reservation for 4X8 trailer lady at customer service took 1 hour to answer the phone was very rude and say we have no trailer for rent and cancel my reservation I have to drive all the way from Boston to tilton New Hampshire 80 miles away to get this trailer. I can't understand what king of customer service is this if I have to go to find my vehicle.

Fouad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
3

Be a little more up front about all the fees

Tamie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
4

When upgrading to a larger unit I was told I couldn't get credit for time left on the first unit. I get it for an early departure, but this was an upgrade and I should have been credit for the time already paid for.

Philip G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K.  |  Premières impressions 
Évaluation :
1

Employees need too explain in detail when u ask if u can have the truck longer and you're told its 28 dollars for an addition 24 hour rental when they mean its a late fee

Charlie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

The gals at this u haul are really on their game.Every thing went smoothly ,no problems.

Elizabeth C. 
Évaluation :
5

Don't change a thing . This is by far the best experience that I have ever had renting a U-Haul truck .

Aaron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER C. 
Évaluation :
5

Nothing needs to be done, received excellent customer service!

Edward S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
2

When I picked up the trailer the lights didn't work. After taking the time to convince (show) the Uhaul person that it wasn't my car's problem, but the wiring on the trailer, they agreed to change to another. After waiting for them to take care of two more customers before attending to me, I got another trailer that worked fine. If you only have one person working at the site, you should take care of the customer you are dealing with FIRST, then move on to the next. It wasn't my problem that you had a defective trailer.....so why make me 45 minutes late to getting to my scheduled appointment? The trailer with Florida plates worked well and met my needs.....but not the one that was apparently owned by the location.

Derek T. 
Évaluation :
4

There was no lock inside as the email indicated, and the latch assembly is in need of replacement. The gentleman in the office was extremely helpful, friendly, and although very busy with other customers at the time, he was great. This guy was super - can't say it enough, wish I could tell you his name, but it was Wednesday late morning.

Philip G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

The customer service at your Tilton location was phenomenal! The women who checked me in was very generous allowing me extra mileage and an extra day since Uhaul took away the 26 foot truck I needed for my move. This obviously meant twice the work for me.

HOLLIE C. 
Évaluation :
5

great service from the person that rented me the equipment. Friendly and helpful.

Jason H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany L. 
Évaluation :
4

People were great…Computer system sucked…Took way too long and kept getting hung up.

scott J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

No improvement needed, from pick-up to drop off this was the easiest and pain free experience I ever had.

Walter R. 
Évaluation :
5

Great place and perfect service

Sergey M. 
Évaluation :
5

The trailer smelled like fish inside. It needed the floor washed.

Dennis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leroy H. 
Évaluation :
5

Pleasant experience

Dan O.  |  Premières impressions 
Évaluation :
4

The driving markings were confusing because they serve many different functions. The employee was exceptionally helpful though and made everything go smooth.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

There is a U-Haul closer to Moultonborough, they don't have the van size I need anytime I looking for one

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
5

The website was difficult to use. I've been trying to reset my password and it takes hours before a verification message arrives to finish the process.

Ryan M. 
Évaluation :
5

Very clean and professional also customer service is so nice thank ypu Brittany for all you do and being so kind .

RENEE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliza S.  |  Expérience générale 
Évaluation :
5

I had a fantastic experience and their team on site was awesome!!! I'm so thankful!

Melissa A.  |  Premières impressions 
Évaluation :
1

Contract said 24 hr7 daya week access. I was kicked out of my unit twice that i paid for because without informed info the hrs where changed by the facility live in on site nanager. And wasnt allowed access to my contracted paid for unit. And was blocked from access with signed contract of 24 hr 7 day acess

icson w.  |  Expérience générale 
Évaluation :
4

Exceptional customer service.

Virginia C.  |  Expérience générale 
Évaluation :
4

I started July 11th 2018. I checked out on May15 2021. I left 4 days after I paid my bill I think it was unfair to keep my last paymnet. I should have been charged for a week at the most not the whole month. I am sure it ws rented the next day.

Karen K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
5

Great staff and very helpful. Will be a repeat customer in the future.

Michael O.  |  Expérience générale 
Évaluation :
5

Great customer service and always helpful if I needed anything will definitely be back if I need to storage unit thanks

Randy N.  |  Expérience générale 
Évaluation :
5

Romona and staff at Uhaul, Tilton, NH are gracious and competent, made our move so much less stressful. Merci.

Virginia C.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and ensured snowmobile would be safe.

James C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john r.  |  Expérience générale 
Évaluation :
5

People that work there are very friendly I would go back if I had to

DAWN G.  |  Expérience générale 
Évaluation :
5

Well done and reasonable price

james k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma A.  |  Expérience générale 
Évaluation :
5

There are no words to express how grateful I am that we could straighten everything out in this pandemic, I only have great things to say about Ramona and her crew

sean c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristy r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy M.  |  Premières impressions 
Évaluation :
4

The fees are simply too much for me to pay at this time. I had asked for late fees to be waived on at least 3 separate occasions as I simply was having a difficult time paying and would wind up paying my storage rental late. I was promised that management would look into waiving the fees and I never heard back on any of 3 occasions.

christine b.  |  Expérience générale 
Évaluation :
5

Like that they got me in and they handled everything and I didn't have to worry about anything and that's what I call good service thank you

Alicha S.  |  Premières impressions 
Évaluation :
5

Ramona is awesome

mark p.  |  Expérience générale 
Évaluation :
5

All staff professional and helpful.

Wayne F.  |  Premières impressions 
Évaluation :
5

Ramona was very helpful!!

Carl O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOLAY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnna s.  |  Premières impressions 
Évaluation :
4

Price is a little high

Felisha C.  |  Premières impressions 
Évaluation :
5

Ramona was terrific and I look forward to a great rental experience.

Peter H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellon T.  |  Premières impressions 
Évaluation :
5

Responsive, patient, knowledgeable, and clear.....It was a pleasure talking with them and getting us onboard.

Andrew P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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