Your site directed me to an old U-Haul location that is no longer affiliated with you. While the people at the Tilton location were fantastic, and there were no issues with the trailer, it was a stressful and ridiculous mess to get there. We had to drive an extra 3 hours round trip because of the location change, which we weren't even alerted to. It wasn't until we pulled up to the other location that the people there informed us they hadn't been partnered with U-Haul for months.
Victor L.Customer Reviews for U-Haul Moving & Storage of Tilton
Testimonials From Recent Customers
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Maybe offer signing bonuses to get more staff?
PETER D.Ramona was always helpful and friendly with whenever I needed help. She made the final moves possible by securing a truck on short notice. Excellent.
JOHN R. | Expérience généraleThey staff are tremendous to deal with and very helpful.
Robert S. | Premières impressionsThis visit everything went very smoothly and the rental worked well.
Derek T.This is the second time i rented and still no compliants ecelkent workers and coutesy
VICTORIA C.I was charged an extra 27 $for gas. I have been renting here on a regular basis for several years and know the drill. I even returned filling just a little more gas than I left with. The attendant insisted I left with a full tank, yet that was not on the receipt that I left with. When I suggested she confused the two returned trucks that were outside at the time she began to get testy and I could no longer talk to her. Moreover, I asked that the manager call me back which she never did. This is a real disappointment as I consider myself a regular customer and have always had a cordial professional experience here previously. All other times I left with a printed receipt, yet this time the attendant shooed me out immediately saying a final receipt would come later by email. I need to rent again in three weeks, but this time the attendant and I will check the gas tank together both coming and going.
Jack D.The folks running this location were friendly and very efficient. Thanks, will use that location again. Have to note that the trailer used could not handle modern tiedown methods, only thin rope would work. needs an upgrade. But this is not the fault of that location's mgt.
Ken S.When I make a reservation nearly two weeks in advance for a certain location and type of truck I do not expect to get a call less than one day before chaining my location. My pick up was in wolfebroro NH and last minute you change me to Tilton NH! My ride to pick up went from less than 15 minutes to well over an hour away. If you can't get equipment to a designated location then don't make the reservation! Last minute oit plans were majorly impacted by UHaul's lack of planning and/or concern for the customer. I will reconsider before I use UHaul ever again. That was wrong on so many levels and plain inconsiderate.
Nicholas R.Easy process
BARRY M.I thought I would pick up at Wolfboro location where I made the reservation. No one ever mentioned that the location could change until the day before when they called.
Peter M.The Tilton location is the best UHaul location I've ever dealt with. They are very polite and knowledgeable. They went above and beyond to help me this weekend, despite it being one of the busiest moving weekends of the year. A+++
Donald H.Rien
JOSHUA M.Extremely helpful
Louis L.give the staff more money they work hard for it
Donnie G.Romana is very nice & very professional ! I will return ! Don
Donald M.The staff was great...
Bruce M.I have decided after using other locations that from now on I will only use this location
Joy M.Nothing, everything was great!
Deirdre R.the owner did a great job, and took care of everything promptly, very personable and knowledgeable.
Robert N.Merci encore!
Melissa P.Great experience
Dannel M.Terrific service and efficient-knowledgable management. We will absolutely use this facility in the future and will highly recommend it to others. We could not be more satisfied!!
Peter H. | Expérience généraleCustomer service was great! The box truck was clean on the inside. However the truck it self when driving it the front end felt loose and hard to steer. The front seemed to float and would not respond very well regarding the steering. I would recommend this location for their service but not truck rental
richard W.This is the best U Haul store I've ever been to
John F.Chad is also a kind and helpful person. But hey, what can you expect...he's in New Hampshire.
LEE G.Moved out of a 5x5 unit to a 5x10 box. Worked great. thanks for the suggestion.
Frederick I. | Expérience généraleThe truck often slipped out of gear, and there was so much play in the column shifter it was difficult to put it into gear to start with.
Jonathan G.When I returned the trailer I guess my left tail light, brake light and blinker were not working. It was working when I checked in and picked up trailer. Please make sure lights work properly as malfunctioning lights can be very dangerous.
Matthew G.Service reps were patient and friendly, even though very busy with many customers. Location office was very small and smelled of cigaretts.
Katherine D.Management in Tilton, NH are excellent!!!!
John M.Rien
John F.Mother daughter team were a great dynamic. They were very thorough in showing me all the safety features and the proper hook up of the auto hauler. Great Job, Great Job
Stephen C.Was having reservation for 4X8 trailer lady at customer service took 1 hour to answer the phone was very rude and say we have no trailer for rent and cancel my reservation I have to drive all the way from Boston to tilton New Hampshire 80 miles away to get this trailer. I can't understand what king of customer service is this if I have to go to find my vehicle.
Fouad C.Be a little more up front about all the fees
Tamie C.When upgrading to a larger unit I was told I couldn't get credit for time left on the first unit. I get it for an early departure, but this was an upgrade and I should have been credit for the time already paid for.
Philip G. | Premières impressionsEmployees need too explain in detail when u ask if u can have the truck longer and you're told its 28 dollars for an addition 24 hour rental when they mean its a late fee
Charlie S.The gals at this u haul are really on their game.Every thing went smoothly ,no problems.
Elizabeth C.Don't change a thing . This is by far the best experience that I have ever had renting a U-Haul truck .
Aaron R.Nothing needs to be done, received excellent customer service!
Edward S.When I picked up the trailer the lights didn't work. After taking the time to convince (show) the Uhaul person that it wasn't my car's problem, but the wiring on the trailer, they agreed to change to another. After waiting for them to take care of two more customers before attending to me, I got another trailer that worked fine. If you only have one person working at the site, you should take care of the customer you are dealing with FIRST, then move on to the next. It wasn't my problem that you had a defective trailer.....so why make me 45 minutes late to getting to my scheduled appointment? The trailer with Florida plates worked well and met my needs.....but not the one that was apparently owned by the location.
Derek T.There was no lock inside as the email indicated, and the latch assembly is in need of replacement. The gentleman in the office was extremely helpful, friendly, and although very busy with other customers at the time, he was great. This guy was super - can't say it enough, wish I could tell you his name, but it was Wednesday late morning.
Philip G. | Online Move InThe customer service at your Tilton location was phenomenal! The women who checked me in was very generous allowing me extra mileage and an extra day since Uhaul took away the 26 foot truck I needed for my move. This obviously meant twice the work for me.
HOLLIE C.great service from the person that rented me the equipment. Friendly and helpful.
Jason H.People were great…Computer system sucked…Took way too long and kept getting hung up.
scott J.No improvement needed, from pick-up to drop off this was the easiest and pain free experience I ever had.
Walter R.Great place and perfect service
Sergey M.The trailer smelled like fish inside. It needed the floor washed.
Dennis W.Pleasant experience
Dan O. | Premières impressionsThe driving markings were confusing because they serve many different functions. The employee was exceptionally helpful though and made everything go smooth.
Matthew M.There is a U-Haul closer to Moultonborough, they don't have the van size I need anytime I looking for one
Robert S.The website was difficult to use. I've been trying to reset my password and it takes hours before a verification message arrives to finish the process.
Ryan M.Very well organized and the staff is friendly
Douglas C.Very clean and professional also customer service is so nice thank ypu Brittany for all you do and being so kind .
RENEE M. | Expérience généraleI booked my rental online. The scheduled pick up location, which is close to my home, has been closed for a very long time. I was notified the day before pick up that I would have to travel 12 miles out of my way to Tilton. It's very aggravating and you should clean up the online aspect of your business. My experience at the Tilton location was perfect. The staff was courteous and very efficient. Because I had to return to my home to load the trailer, your inaccurate website cost me an hour plus fuel for 24 miles travel to pick up the trailer.
Jay S.Excellent customer service. Rep could not justify the difference in charges. Perhaps someone could review this issue.
Andrew B.Incredibly friendly and helpful staff!
Michelle S.The equipment worked flawlessly and the staff did an excellent job. Very happy I rented thru Uhaul.
Stuart M.Great service as always!
Robert A.I had a fantastic experience and their team on site was awesome!!! I'm so thankful!
Melissa A. | Premières impressionsHelpful, friendly and knowledgeable staff! Excellent experience all around.
David H.Very friendly and professional staff
Nance W.All staff members were extremely helpful.
Timothy F.The rental was the easiest part of my day.
John C.Brian was great. Very helpful and very polite. Nice job Brian.
William W.Contract said 24 hr7 daya week access. I was kicked out of my unit twice that i paid for because without informed info the hrs where changed by the facility live in on site nanager. And wasnt allowed access to my contracted paid for unit. And was blocked from access with signed contract of 24 hr 7 day acess
icson w. | Expérience généraleExceptional customer service.
Virginia C. | Expérience généraleI started July 11th 2018. I checked out on May15 2021. I left 4 days after I paid my bill I think it was unfair to keep my last paymnet. I should have been charged for a week at the most not the whole month. I am sure it ws rented the next day.
Karen K. | Expérience généraleGreat staff and very helpful. Will be a repeat customer in the future.
Michael O. | Expérience généraleGreat customer service and always helpful if I needed anything will definitely be back if I need to storage unit thanks
Randy N. | Expérience généraleRomona and staff at Uhaul, Tilton, NH are gracious and competent, made our move so much less stressful. Merci.
Virginia C. | Premières impressionsStaff was very helpful and ensured snowmobile would be safe.
James C. | Premières impressionsPeople that work there are very friendly I would go back if I had to
DAWN G. | Expérience généraleWell done and reasonable price
james k. | Expérience généraleThere are no words to express how grateful I am that we could straighten everything out in this pandemic, I only have great things to say about Ramona and her crew
sean c. | Expérience généraleThe fees are simply too much for me to pay at this time. I had asked for late fees to be waived on at least 3 separate occasions as I simply was having a difficult time paying and would wind up paying my storage rental late. I was promised that management would look into waiving the fees and I never heard back on any of 3 occasions.
christine b. | Expérience généraleLike that they got me in and they handled everything and I didn't have to worry about anything and that's what I call good service thank you
Alicha S. | Premières impressionsRamona is awesome
mark p. | Expérience généraleAll staff professional and helpful.
Wayne F. | Premières impressionsThanku fro the help and u guys are so grat i will go thoue u guys agong
Susan B. | Expérience généraleRamona was very helpful!!
Carl O. | Premières impressionsThanku guys fro the help u guys are the best and cheper and freindly and nices
Susan B. | Premières impressionsPrice is a little high
Felisha C. | Premières impressionsRamona was terrific and I look forward to a great rental experience.
Peter H. | Premières impressionsGood job!!!
derrick m. | Premières impressionsResponsive, patient, knowledgeable, and clear.....It was a pleasure talking with them and getting us onboard.
Andrew P. | Premières impressions