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Brandon B.Customer Reviews for U-Haul Moving & Storage of Tilton
Testimonials From Recent Customers
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Be a little more up front about all the fees
Tamie C.When upgrading to a larger unit I was told I couldn't get credit for time left on the first unit. I get it for an early departure, but this was an upgrade and I should have been credit for the time already paid for.
Philip G. | Premières impressionsEmployees need too explain in detail when u ask if u can have the truck longer and you're told its 28 dollars for an addition 24 hour rental when they mean its a late fee
Charlie S.The gals at this u haul are really on their game.Every thing went smoothly ,no problems.
Elizabeth C.Don't change a thing . This is by far the best experience that I have ever had renting a U-Haul truck .
Aaron R.Nothing needs to be done, received excellent customer service!
Edward S.When I picked up the trailer the lights didn't work. After taking the time to convince (show) the Uhaul person that it wasn't my car's problem, but the wiring on the trailer, they agreed to change to another. After waiting for them to take care of two more customers before attending to me, I got another trailer that worked fine. If you only have one person working at the site, you should take care of the customer you are dealing with FIRST, then move on to the next. It wasn't my problem that you had a defective trailer.....so why make me 45 minutes late to getting to my scheduled appointment? The trailer with Florida plates worked well and met my needs.....but not the one that was apparently owned by the location.
Derek T.There was no lock inside as the email indicated, and the latch assembly is in need of replacement. The gentleman in the office was extremely helpful, friendly, and although very busy with other customers at the time, he was great. This guy was super - can't say it enough, wish I could tell you his name, but it was Wednesday late morning.
Philip G. | Online Move InThe customer service at your Tilton location was phenomenal! The women who checked me in was very generous allowing me extra mileage and an extra day since Uhaul took away the 26 foot truck I needed for my move. This obviously meant twice the work for me.
HOLLIE C.great service from the person that rented me the equipment. Friendly and helpful.
Jason H.People were great…Computer system sucked…Took way too long and kept getting hung up.
scott J.No improvement needed, from pick-up to drop off this was the easiest and pain free experience I ever had.
Walter R.Great place and perfect service
Sergey M.The trailer smelled like fish inside. It needed the floor washed.
Dennis W.Pleasant experience
Dan O. | Premières impressionsThe driving markings were confusing because they serve many different functions. The employee was exceptionally helpful though and made everything go smooth.
Matthew M.There is a U-Haul closer to Moultonborough, they don't have the van size I need anytime I looking for one
Robert S.The website was difficult to use. I've been trying to reset my password and it takes hours before a verification message arrives to finish the process.
Ryan M.Very well organized and the staff is friendly
Douglas C.Very clean and professional also customer service is so nice thank ypu Brittany for all you do and being so kind .
RENEE M. | Expérience généraleI booked my rental online. The scheduled pick up location, which is close to my home, has been closed for a very long time. I was notified the day before pick up that I would have to travel 12 miles out of my way to Tilton. It's very aggravating and you should clean up the online aspect of your business. My experience at the Tilton location was perfect. The staff was courteous and very efficient. Because I had to return to my home to load the trailer, your inaccurate website cost me an hour plus fuel for 24 miles travel to pick up the trailer.
Jay S.Excellent customer service. Rep could not justify the difference in charges. Perhaps someone could review this issue.
Andrew B.Incredibly friendly and helpful staff!
Michelle S.The equipment worked flawlessly and the staff did an excellent job. Very happy I rented thru Uhaul.
Stuart M.Great service as always!
Robert A.I had a fantastic experience and their team on site was awesome!!! I'm so thankful!
Melissa A. | Premières impressionsHelpful, friendly and knowledgeable staff! Excellent experience all around.
David H.Very friendly and professional staff
Nance W.All staff members were extremely helpful.
Timothy F.The rental was the easiest part of my day.
John C.Brian was great. Very helpful and very polite. Nice job Brian.
William W.Very friendly and down to earth staff, I was made to feel comfortable during my u haul renting process.
Jamie L.Took all of 5 minutes to drop off the trailer.
James G.These folks were very accommodating and helpful. They know the definition of customer service and displayed it
GERALD D.Nothing to improve! We had a problem with our hook-up that had nothing to do with this location. The owner and office staff here went above and beyond in every way to meet our needs. THESE FOLKS DESERVE YOUR BUSINESS!
Dori F.Contract said 24 hr7 daya week access. I was kicked out of my unit twice that i paid for because without informed info the hrs where changed by the facility live in on site nanager. And wasnt allowed access to my contracted paid for unit. And was blocked from access with signed contract of 24 hr 7 day acess
icson w. | Expérience généraleThis location has always helped me when I have needed moving equipment and any questions I had about renting.
Paul B.Great help here
Matthew P.they were beyond helpful and communicative and helpful
SARAH J.Great service!!
Norman S.People were great! Have no comments except that a warm cookie is always nice!
Randall H.Great customer service! Quick responses and helpful staff
Guy H.Nothing. This is a great outfit! This is my third trip from that location all excellent! truck was ready, perfect, and staff was wonderful. They always are.
JEFFREY R.Truck is old and tends to skip & downshifts on its own...great job keeping up with service! I know with 142,000+ miles it can get beat up...
Tricia P.Incredibly helpful staff and service. The best Uhaul I have ever worked with!
Adam N.My go to UHAUL location. Ramona takes pride in her store and it shows. They treat everyone excellent and fair. She should be a regional manager for UHAUL.
Thomas C.Everything went well and the staff was courteous.
Luke P.Exceptional customer service.
Virginia C. | Expérience généraleI started July 11th 2018. I checked out on May15 2021. I left 4 days after I paid my bill I think it was unfair to keep my last paymnet. I should have been charged for a week at the most not the whole month. I am sure it ws rented the next day.
Karen K. | Expérience généraleGive your manager Ramona a raise. Thank you!
Daniel S.Fast and easy to rent a truck!
Peter H.Very polite, pleasant, and helpful people at this location!
Paul M.Rien
Richard B.It was a perfect experience in every way. The staff are excellent people to deal with. Dennis
Dennis B.Great staff and very helpful. Will be a repeat customer in the future.
Michael O. | Expérience généraleYou guys are running a great location! Was in and out quickly. Everyone was very friendly and helpful.
Wayne M.Very nice person helped with return. Trailer performed perfectly. Would definitely recommend.
Mark O.The customer service rep at the Tilton facility was very friendly and professional.
MARK A.Live person, much easier, you walk away knowing what is going on.
Leo B.Great customer service and always helpful if I needed anything will definitely be back if I need to storage unit thanks
Randy N. | Expérience généraleRomona and staff at Uhaul, Tilton, NH are gracious and competent, made our move so much less stressful. Merci.
Virginia C. | Premières impressionsStaff was very helpful and ensured snowmobile would be safe.
James C. | Premières impressionsPeople that work there are very friendly I would go back if I had to
DAWN G. | Expérience généraleWell done and reasonable price
james k. | Expérience généraleThere are no words to express how grateful I am that we could straighten everything out in this pandemic, I only have great things to say about Ramona and her crew
sean c. | Expérience généraleThe fees are simply too much for me to pay at this time. I had asked for late fees to be waived on at least 3 separate occasions as I simply was having a difficult time paying and would wind up paying my storage rental late. I was promised that management would look into waiving the fees and I never heard back on any of 3 occasions.
christine b. | Expérience généraleLike that they got me in and they handled everything and I didn't have to worry about anything and that's what I call good service thank you
Alicha S. | Premières impressionsRamona is awesome
mark p. | Expérience généraleAll staff professional and helpful.
Wayne F. | Premières impressionsThanku fro the help and u guys are so grat i will go thoue u guys agong
Susan B. | Expérience généraleRamona was very helpful!!
Carl O. | Premières impressionsThanku guys fro the help u guys are the best and cheper and freindly and nices
Susan B. | Premières impressionsRamona and crew were fantastic! Every question,concern, comment was answered professionally and what a great place to store my belongings. I had 3 storage units and rented numerous amount of trucks. Every time I rented out a truck they were there to greet me and was very courteous. Thank you Ramona and family!
Joeseph M. | Expérience généraleVery friendly services, good security control and convenient hours at the location were impressive. I especially appreciate the manager, Ramona, who ensured that everything was ok with my needs. Thanks Ramona.
inhyong l. | Expérience généralePrice is a little high
Felisha C. | Premières impressionsFriendly and helpful staff
Charles F. | Expérience généraleRamona was terrific and I look forward to a great rental experience.
Peter H. | Premières impressionsGood job!!!
derrick m. | Premières impressionsAmazing service and the people were so kind curtis and helpful. I would highly recommend them
Tina H. | Premières impressionsWonderful people running this location but the storage units are rather small. The 10' x 15' is high but not very long. Harder to stack boxes high because the weather factors will cave in boxes.
Joeseph M. | Premières impressionsThe staff there was really humble and resourceful to my situation and I appreciated all the help they offered.
brent p. | Expérience généraleI love this location nice friendly service who go above and beyond to help the customers. I store my Harley here and it is safe and secure! I recommend this place to anyone who in need or space.
PENNY E. | Premières impressionsGreat people running this place! They do all they can to try to accommodate you!
Rick P. | Expérience généraleThe manager and personal were above and beyond I feel the security was top notch respectful and I would always recommend this haul to anyone by far one of the better hauls I have ever used thank you.
RAY B. | Expérience généraleExtremely helpful and pleasant! Thank you!
Stephen C. | Premières impressionsResponsive, patient, knowledgeable, and clear.....It was a pleasure talking with them and getting us onboard.
Andrew P. | Premières impressionsOur customer service agent was awesome. She answered all of our questions, was pleasant and enjoyable to work with
Teri K. | Premières impressionsWhat a pleasant experience it was from contact to finish renting storage units from this business, Very nice business, Neat and clean, Owner went out of his way to give me such good service. Je
jean s. | Premières impressionsGreat staff helped me with all my needs they were fantastic.
John C. | Premières impressions