Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The process of checking in picking up and return was great. It would have been nice if the truck was clean on the outside. I had to clean the windshield myself
I ordered a 15' truck and was scheduled to pick-up at another location. 15' was not available and had to go to this location to pick up a smaller 10' truck.
This is my 'go to' spot. Service is always consistently good. Employees are friendly and professional.
Area outside the gate to storage was really dirty and shouts of filth. Also we could not get our furniture into the unit dedicated to us. Way too small and our furniture wouldn’t go through the doors so we had to go with public storage.
Seats in the cargo van is very filthy . I didn't even want to take a chance of taking off my mask in this Van .
It was bot this locations fault but the first two pick up locations dis not have our truck on moving day. They sent us thirty miles away and then sent us to another one after that last minute. It was very stressful and the prices are way too high for moving trucks. What was great is the customer service from Angel and he did help us out. He was very friendly too. I dont like the location of this place as it's not in a safe neighborhood though.
Great customer service Would rent again from this location
Get more employees forklift certified, basic understanding/training for employees on your services.
Quick easy
What is the point of checking in online? I still had to wait in line at the counter and provide my credit card to the agent. How does this save me time?
Good service! Thanks
I arrived at the location, and when I went inside I was told they had no truck for me and sent me to downtown San Bernardino (adding quite a few mikes, by the way). Then I discovered I was charged for the truck I never got, and my attempts at contacting customer service have been met with silence. No, I'm not happy with the service!
The gentleman who helped me at the register/counter was extremely helpful, polite, respectful and made me feel at ease. He was very knowledgeable and made this first time process extremely easy! The gentleman who helped me with my rental was also very knowledgeable, flexible, and patient as he answered questions and shared important information. Thank you guys!
The person at the counter was rude and uncaring. An old man at the front of the line had to pay a late fee to get something unlocked. This was at 10 am. He paid it and the guy said "Oh, I don't know where the key is so you'll have to come back around 12:30 when the other guy comes in so I can ask him." I got up there for my rental I booked a week before and he said "The company double booked this. I don't have anything for you." I said "why wouldn't you call me to tell me? I even booked a moving company through you." He said.. and I quote... "That's not my job to call you." Then he said it's not his problem as he didn't double book me. Then he offered me a small motorcycle trailer! I had no choice to take it since uhaul movers were coming!!
I was extremely upset at how filthy the cars were, I had to use an entire box of disinfectant wipes to clean the car. The car was full of dirt, old paper towels, and animal hair. The vehicle was supposed to be non-smoking but it reeked of smoke. Given the current pandemic we are in it is stated that all UHAUL vehicles are cleaned and sanitized and that is not the case at this location. The car also read low tire pressure and the employee stated that the vehicle was safe to drive. We also experience batter trouble.
Miss y'all at Uhaul hahahaha we were the best in San Bernardino lol
redesign the pick up / drive up location. I will not waste my time completing the pre sign in process next time I had to almost do it all over again when I arrived at the shop.
They were very active and fest in providing me services. Thank you.
Offer company issued phone for license picture. All employees were very knowledgeable with rental process. Friendly approachable. I always rent from this location for years. Thank you for this building
The U-Haul association Nestor was very professional and helpful. Great Customer service from that guy
Dis location is trash ...Dey charges my card even when they have the equipment in there position 3 days later ...I repeat poor service and unclean facility
Getting into shop was a bit tricky. Entry and Exit not clearly marked for first time visitors or those of who have not been there in many years.
There customer service is bad, they try to charge you for full tank of gas when there not. They don't guide you to take picture of odometers and gas levels to be sure of what you used (but I'm smarter than them i took the pictures at the time of my pickup). Be careful with there tricks.
Excellent service
First of all I had an reservation for Saturday everything was confirmed and then on Saturday just before I was to pick up the truck got a phone call that the truck was not available.That is poor customer service why would someone confirmed a reservation and then at the last minute said there was not any trucks available.The next day when I went to pickup the truck the customer service rep did not even offer to look into the situation poor customer service on his part as well.Im not sure if I will rent a truck from this particular uhaul store in the near future.
Excellent service. Very good! Nestor and Andy were fantastic. Very efficient and pleasant experience. Thanks guys!
I ordered an appliance dolly and the online order let me reserve one. I had to move a washer dryer and stove and refrigerator. When I went to pick up the truck I was told none were available and they didn't call the other locations cause they were all out too. I had to waste time and miles and fuel going to Home Depot to rent one. Complete waste of time. Don't let customers order equipment you don't have
Customer service was poor,two people working at the register to where oue was wondering the lot not concerned about the customers waiting in line, with 5 people in line the wait was well over 30 minutes.
Everything went well at this location . Services was very excellent !!
Went smoothly...
Please stop having your employees use their own camera devices to take pictures of customers personal ID's. U haul should be providing their own equipment for this purpose. Uhaul is running a risk of being sued for doing this. When I mentioned this to their employee they didn't seem to care.
Worst experience
This location adjusted to a schedule change well.
Keep up the good work
I wouldn't use UHAUL ever again. I was going n hold 1 hour 3 minutes to speak with someone to extend the rental one day. She said that this location could not and was checking took my number in case we got disconnected. I waited another 45 minutes to be hung up on and not called back. Prior to pick up of my rental, it was scheduled close to my house for 9 am pickup and I get to the location and he states it was changed to a 2 pm time, 30 minutes away and said they called me the night prior which they did not. Overall horrible experience
Excellent customer service!
Great
The online Express Check-in did nothing. It took just as long to rent the trailer as if I had just walked in. I don't understand what value it has.
keep up the ðŸ‘
As for my experience with Angel and his brother. The customer service I receive was A1, and very helpful. Nothing really as I can say. Sometime the customer needs to improve. Thanks U-Haul, Customer Donovan Walker.
I wish the inside office had a desk for rentals separate from other purchases
They have always taken care of us
Workers did not answer the store phone, were slow, and there were maybe only 2 people there to help an influx of customers.
Thank you Alex! You did a great job.
I reserved a trailer several days prior to my pick up date. Upon my arrival there was no trailer available and the C.S.R. offered no explanation for the trailer not being at the location, other than it could have been stolen without their knowledge. This location was understaffed, unprepared and quite honestly suffered in customer service. Unfortunately, for this location I will never use their equipment again, nor would I recommend them.
The truck worked great and was perfect for my needs. The rest of my experience was absolutely awful!! UHAUL communication online was confusing, and rarely correct. 24hrs prior to my pickup i was receiving mixed details from Uhaul, the website listed one site with the wrong time for my pick up while an email listed a different site with the correct time. I called an agent who was not friendly, and obviously highly inconvenienced by my calling. On the day of pick up, i was at the right place at the right time and the truck was there. However the pickup location knew nothing about it and told me I needed to come back a few hours later. I called Uhaul and that agent transfered me to the local office. That gentleman was great and tried to help, but things got messed up and he had to send me to a new location before I finally got a truck. It all put me 2 hours behind schedule, which is frustrated because I had a plan and people scheduled to work, so it was a domino effect of negative action. I got to the location and the guy at the counter was lifeless and slow, with everyone. I did feel bad as he was the only one there to help customers. Once paperwork was done, he walked me out to the truck, tossed the dolly in the back and said there ya go - pointed which way to get out and walked away. I did the truck inspection, had to close the door on the backside, and started to pull out when I realized I was fenced in with padlocks. I had to walk around the building and wait in line to tell him I needed to be let out. Then I waited for him to finish with another customer before he came out and unlocked the gate. The product is good, the process is a disaster and unfortunately from my experience I would say 50% or more of Uhaul employees dont seem happy to be there or have zero idea of quality customer service. Not sure if there is a shortage of employees and they are overworked, undertrained or just poor attitude. Feel free to contact me if you have any questions: charlie@ThreeOaksOSS.com or 716-984-3641 Thank you very much. I will continue to use uhaul services, but I thought it was important for someone to know about my experience. I am not one to YELP or post negativity so I hope this evaluation makes it to the right people.
I got overcharged and it's horrible because I was actually planning on going back this weekend
Very fast transaction, I got my rental super fast and the workers are helpful, nice and quick. Shoutout to Alexander for being such a nice and accommodating person! Keep it up!
The staff was very helpful, friendly, and made me feel comfortble.
More staff
Outside storage facilities filty whit junk and trash city doesn't do anything about it .manager has to clean which he doesn't always have time. Corporate should address this with city its not on uhaul property. The pile of junk is dump every week makes the facility look dirty and unsafe
Great customer service I felt welcome
The manager was excellent. He went out of his way to help me and got great results for me he is the right man for the the job.. His name is Angel Navarro
The staff was excellent just don't like the facility setup. When I called about a drive up on the outside that's what I expected. I didn't want to be crammed in and having to go inside.
This storage uhaul was one of the best experiences my family and I have had. They are so customer service oriented! Angel Navarro was so helpful in my transition into another state!!
Professional team. Helpful, friendly and well organized! Didn’t have to stand around waiting, truck was ready to go quickly. Thank you!
The team here is professional and friendly. I had a last minute dilemma finding a storage place, and this site was great! Set me up with a new storage unit in no time flat! Great experience!
Outside around the U-haul facility was not clean never the storage where I had to enter.
Thankful for their oromot service.
The manager at this branch was very helpful.
When I booked they said it would be easy access on the street. At the location they gave me an unit inside the building. They had four truck parked in front. It was 100f on this day.
I had a very very good experience at U-Haul. The staff was friendly and very professional. The general manager Mr Angel Navarro expressed concern and care about my storage needs.
Thanks for helping
David was very helpful, easy to talk to and knowledgeable.
Do I get prorated for moving out early?
I called other places and they didn’t have what I need it I called this place and they helped me right away and not only that they gaved me one month of free storage this is why I am giving them a 5
Customer service was GREAT! Everyone has been so helpful, the truck ran amazingly and is actually very simple to drive. The only issue was it does go through a lot of gas, but lucky takes regular.
Courteous, helpfiul
The storage is located on another block and the office cannot be accessed. The driveway of the storage area is littered with leftover items and have been there since I moved my things in.
Quick and helpful customer service. E-Z Check In. Well organized facility. Polite management and employees.
So for the last 2 weeks I have changed my moving date 4 times due to all the mishaps in selling this house each time customer service has been wonderful thank you! !!!
I would only refer a friend because of Daniel the manager. We had issues, he listened was kind and corrected them. My experience has been horrible with Uhaul. It was nice to end on a good note.
Threatening to place a lien on my property after I've already moved out was rude.
Met all my needs.
