Customer Reviews for U-Haul Moving & Storage of Tippecanoe

3371 évaluations

1198 E Base Line   San Bernardino, CA 92410
(@ Tippecanoe Av)

(909) 885-4448

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(909) 885-4448

1198 E Base Line
San Bernardino, CA 92410
(@ Tippecanoe Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Overall it was great a little to much traffic in parking lot but the worker where great

maria B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NICHOLAS V. 
Évaluation :
1

Better customer service! The customer service at this location was very poor. Not helpful. Helped other clients before me. Had me waiting over 45 min after I had already checked in online. Equipment was in good shape, easy to use and easy to drop off.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theodore r.  |  Expérience générale 
Évaluation :
4

The process was easy and the location that was chosen was good

Lyle S. 
Évaluation :
5

Again excellent customer service!! UHAUL REALLY WORKS WITH THE CUSTOMERS AND KNOWS WHAT THEY NEED!! Thanks and again Muchas Gracias!!

armando C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

We were treated very well, and were compensated for the gas we put in the tank due to gas tank being under the 1/4 tank when we picked up the truck . Merci.

BEATRICE N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCA H. 
Évaluation :
3

It should indicate where the drop box is for the key in the email, either by description or picture.

Rachael R. 
Évaluation :
2

Gas in truck was not correctly listed on contract again. This Truck was on empty and they said it had 1/4 tank. It also needed a tune up or something, the truck was shaking when idling and ran real rough.

ANITA G. 
Évaluation :
5

The pick up Uhaul in San Bernardino , the bathroom was filthy. Absolutely filthy. However the staff was very nice and it's NOT It their fault. ITS the fault of the managements !

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
3

Air didn't work most miserable drive I ever had

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LASKA J. 
Évaluation :
5

Customer service was excellent! No need for improvement. Merci.

DINA G. 
Évaluation :
5

Staff was helpful and prompt.

MATTHEW P. 
Évaluation :
5

Service was so much better than the Fontana location. Outstanding

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA P. 
Évaluation :
5

Have the coffee on while we wait.

dave F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ernesto P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin M. 
Évaluation :
5

Both employees were so helpful. I had a great experience!

Angel A. 
Évaluation :
5

The customer service was outstanding!!

SONIA S. 
Évaluation :
5

The young man who helped us was extremely helpful and kind he deserves a raise in my opinion.

LOUIS M. 
Évaluation :
1

No listening skills. Told San Bernardino on baseline Drop off would be Coos Bay or North Bend The guy put Bend as of drop off add the car customer service they put me in Coos Bay San Bernardino did not reserve my free storage nor did customer service when I called him for Coos Bay nothing but a fiasco ended up renting storage private storage someplace else in Oregon nearby will never recommend U-Haul and may not ever use I haul again I will use one of your competitors for now on I have use you in my 20s 30s 40s 50s now at 61 you guys are a joke. Will write a letter to the Better Business Bureau and to the attorney generals office in the state of California baseline U-Haul. Since I had a rent storage you can reimburse me 70 bucks and also discount my trailer but then you probably can't do that anymore and you're greedy and want your money and give poor customer service.

BRYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA C. 
Évaluation :
3

Had an issue with the reservation as my number was crossed referenced with a relative (I really did not want them to know I was renting a truck) a confirmation call was made to their number-Not Mine. All this after I had specifically given My Name and My number. It was frustrating. Other than that, everything else was fine. Also, the person who made the mistake owned up to it and apologized and took the time to show me the issue was corrected.

SANDRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER C. 
Évaluation :
5

Absolutely seamless experience! Thank you!!

Tanya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel T. 
Évaluation :
3

Reserved two dolly's only to show up and find that the store only had one. We ended up having to purchase a dolly which was costly. If we make a "reservation" for an item it is expected that our reservation will be honored.

Mark D. 
Évaluation :
5

My customer service rep at check out was very helpful and courteous

KATHLEEN B. 
Évaluation :
4

The service was great.

Vickey O. 
Évaluation :
5

The associate who helped me when returning the vehicle was awesome! Quick and easy

JASMINE M. 
Évaluation :
2

We were super unhappy with the execution of the contracts. We rented the trailer but were not told the drop off location that we had setup for the truck and trailer we also rented would not take just a trailer. After 2 days of trying to return the trailer to that location we took it to another location which charged us a late fee for being 2 hours late.

JEANNINE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elisa A. 
Évaluation :
5

I had a very pleasant experience when I returned the truck to a young man named Mike. He was very professional, had a wonderful personality and made the transaction easy and fun.

Ida P. 
Évaluation :
5

The manager and the associates were amazing . Truck was sanitized and cleaned as well .!!

Auvilau R. 
Évaluation :
3

Truck was in good condition, but definitely not clean. We opted for contactless pickup, but the truck was behind a locked gate, so we had to find someone to help us. He escorted us to the back area, then left, which left us outside a locked door with no option but to drive/walk around the block to get back to the entrance. Truck was not stocked with rental blankets we had ordered.

Lance L. 
Évaluation :
4

The mover help was late and sort of messed us up. However, they did call and kept us informed.

NORMAN K. 
Évaluation :
5

All so great

ANTHONY R. 
Évaluation :
5

Excellent service à la clientèle

DOMINIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDVAR M. 
Évaluation :
1

Horrible customer service at this location. There was only one employee inside the store managing reservations and checking out equipment. He did not seem to know what he was doing. Moved at a very slow pace and seemed to fumble through everything he did. It took me almost 20 minutes to check in for a trailer rental that I had already completed online check in for. He asked the same questions over slowing the process down even further all the while the line of customers behind me continued to grow longer. VERY FRUSTRATED with this location! The only reason I drove to this location was that none of the other locations had the trailer size I needed. I DO NOT recommend this location at all!

Edith F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRAIG H. 
Évaluation :
4

Adequate staffing on a Saturday morning is critical

Vincent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra M. 
Évaluation :
2

Half the equipment we reserved - was not available - yet we were charge for it. The person assisting us did not know how to remove the charges and told us that we would need to call to have it removed. I was on hold 4 times for over 15 minutes in an attempt to have the charges removed - so far not luck.

Lyle G. 
Évaluation :
2

More customer parking, better security for leaving cars for short term truck rentals

KELSEY Z. 
Évaluation :
3

Was overcharged on milage..I was told that they had to add 100 milage charge..they said it was like deposit. I only used 50 miles and was charged for 151..now I have to wait for a manager to call me

VERONICA R. 
Évaluation :
5

Mike was agreat help

Janielle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa m.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cecelia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Good Job!

BARTREESE S. 
Évaluation :
5

The guy who helped me was very help6

TYSHEA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZULEMA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kayla E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WELTON W. 
Évaluation :
3

The trailer we rented one of the backlight had a light that was not working, it would have been nice if there was one to replace it with at the store or a staff could have checked it prior to being rented out.

MARYGRACE M. 
Évaluation :
4

Tail light on the trailer was out.

ARWYN W. 
Évaluation :
5

The young man working was amazing, he was very helpful and knowledgeable, not sure who reads these reviews, but he needs help at that location, He was stretched very thin.. He was able to assist all customers, But he can't do 20 things at once.. Not fair to him..Get him some co workers ASAP..

John C. 
Évaluation :
4

No fuel it was on e

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS G. 
Évaluation :
1

I'm very disappointed with this uhual location . They where very un profesional I had rented a car hauler trailer on the 23rd and took the trailer back the next day as soon as they opened. They unhooked it themself and said I was good to go . Well today weds I get a bill saying I owe over 300 because I just took the trailer back today that's over 4 days . It's not my fualt they didn't do there job and checked in the trailer when I dropped it off I called corporate and let them know what's going on I got a reference number and still no reply from the “manager” very poor customer service.

Noe G. 
Évaluation :
5

Mike is gods gift to U-haul. Thanks Mike!

Stephannie D. 
Évaluation :
3

To have good attitude toward customers

ANDRES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy R. 
Évaluation :
5

Great customer service! I will recommend this company to anyone.

JAMEELAH P.  |  Premières impressions 
Évaluation :
3

Keys were lost by UHaul, causing an unexpected delay in the rental. Keep keys at a standard location to avoid this type of mishap.

JoAnn A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

The people were nice and helpful. Thank you.

Alan H. 
Évaluation :
1

Trailers passenger side brake like and turn signal was non functional guy names Jorge told me to just take it like that as well as after I went to drop it off very rude guy named I believe josue I told Him I was there to drop off and he looked at me and went inside waited for about 50 minutes just for him to unhook me so I could leave aswell as him cussing with his coworker

Jorge S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
4

The experience was great only problem I had was at the truck had a little grinding noise or rumbling noise but otherwise than that it was great it was clean I liked it the truck it was really can men and I really enjoy being able to use your service and I would definitely recommend it to somebody else but you just got I just got to just check out your truck cuz sometimes it's a little rumbly and I thought that kind of sounds funny but otherwise in that the truck was knew it was nice and it was that was cool you guys didn't bother me or harass me or nothing and I appreciate you guys

CHRISTINA F. 
Évaluation :
5

Everything was great except when I called U-Haul line for help, the hold times were incredibly long.

ROBERT R. 
Évaluation :
5

Great service

Cristina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA E. 
Évaluation :
5

Only that this store was my 3rd I was sent to Service was great but after the reservation was made at one place I was sent somewhere else twice

KIMBERLY W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KAREN R. 
Évaluation :
5

Besides the minor issue in picking it up, everything was good

Anita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenett R. 
Évaluation :
5

You need a razor wire fence to keep your trucks safe from vandals steeling gas from the trucks overnight!

Dana J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
5

Very great customer service really appreciate the employee's help I believe his name is Nestor sosa that's the name on the contract, great guy real good attitude and very helpful.

EDGAR M. 
Évaluation :
5

Deposit requirements should pop-up when reserving.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anayah C.  |  Expérience générale 
Évaluation :
4

Haven’t actually moved anything into the storage unit yet, but unit was clean and should be ample size.

Robert M.  |  Premières impressions 
Évaluation :
5

I was always treated with the upmost care and respect by Mr. Angel N and the staff. I will miss you guys too...

Joyce P.  |  Expérience générale 
Évaluation :
3

Area outside the gate to storage was really dirty and shouts of filth. Also we could not get our furniture into the unit dedicated to us. Way too small and our furniture wouldn't go through the doors so we had to go with public storage.

Donald H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Una M.  |  Premières impressions 
Évaluation :
5

Keep up the good work

Stanley W.  |  Premières impressions 
Évaluation :
5

Outside storage facilities filty whit junk and trash city doesn't do anything about it .manager has to clean which he doesn't always have time. Corporate should address this with city its not on uhaul property. The pile of junk is dump every week makes the facility look dirty and unsafe

frank n.  |  Expérience générale 
Évaluation :
5

Great customer service I felt welcome

tiffany e.  |  Premières impressions 
Évaluation :
5

The manager was excellent. He went out of his way to help me and got great results for me he is the right man for the the job.. His name is Angel Navarro

frank n.  |  Premières impressions 
Évaluation :
2

The staff was excellent just don't like the facility setup. When I called about a drive up on the outside that's what I expected. I didn't want to be crammed in and having to go inside.

Shanita B.  |  Premières impressions 
Évaluation :
5

This storage uhaul was one of the best experiences my family and I have had. They are so customer service oriented! Angel Navarro was so helpful in my transition into another state!!

Angelina N.  |  Premières impressions 
Évaluation :
5

Professional team. Helpful, friendly and well organized! Didn't have to stand around waiting, truck was ready to go quickly. Merci.

Cynthia R.  |  Expérience générale 
Évaluation :
5

The team here is professional and friendly. I had a last minute dilemma finding a storage place, and this site was great! Set me up with a new storage unit in no time flat! Great experience!

Cynthia R.  |  Premières impressions 
Évaluation :
3

Outside around the U-haul facility was not clean never the storage where I had to enter.

Hawan C.  |  Expérience générale 
Évaluation :
5

Thankful for their oromot service.

Felica S.  |  Premières impressions 
Évaluation :
4

The manager at this branch was very helpful.

REGINALD N.  |  Premières impressions 
Évaluation :
1

When I booked they said it would be easy access on the street. At the location they gave me an unit inside the building. They had four truck parked in front. It was 100f on this day.

Eris S.  |  Premières impressions 
Évaluation :
5

I had a very very good experience at U-Haul. The staff was friendly and very professional. The general manager Mr Angel Navarro expressed concern and care about my storage needs.

Joyce P.  |  Premières impressions 
Évaluation :
5

Thanks for helping

Lidia F.  |  Premières impressions 
Évaluation :
5

David was very helpful, easy to talk to and knowledgeable.

branden t.  |  Premières impressions 
Évaluation :
5

Customer service was GREAT! Everyone has been so helpful, the truck ran amazingly and is actually very simple to drive. The only issue was it does go through a lot of gas, but lucky takes regular.

Anastacia S.  |  Premières impressions 
Évaluation :
4

Courteous, helpfiul

Kevin B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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