Évaluations des clients U-Haul Moving & Storage of Tippecanoe
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Tippecanoe
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Myrtle B. le
Mike was very helpful, I had to cancel due to escrow not closing and he assured me it was no problem, the rescheduled. When I returned the truck he remembered my name and made the return very quick. Thank you Mike for giving Best in Class service during a stressful time in my life.
Kiara L. le
Everything was great. However, my dolly that I ordered was not in my truck. Mike was great and energetic!
Michael S. le
Very happy with the service I received from the staff and the condition of the vehicle. Easy check-in and out with no hassles. I would strongly recommend this U-haul business.
Loretta H. le
None at this time
Larry L. le
Mike was a big help. Awesome guy??
auvilau r. le
Nothing you guys are quick and reliable !
james f. le
Just a better explanation of the time frame used as to charges.
Keith S. le
The patient and understanding your staff gave me went above and beyond their duties to make sure my move was as seamless as possible. Thank you sincerely. K. Somerville
Yadira M. le
Mikey was awesome! Helped us right away very happy with everyone’s customer service
Jacqueline B. le
Perhaps provide non smoking vehicles. David was awesome! Took care of the problem immediately. David rocks! Provided excellent customer service every step of the way. Thank you David.
Joy T. le
Super helpful, friendly service people both on the phone and at this location. Made picking up and dropping off the trailer super fast and efficient. First time renting a trailer and I didn’t know it would be so easy!
Deborah N. le
We a very good customer service, we will certainly go back.
Henry D. le
Everything was exactly the way it should be,I couldn't have asked for more and the customer service was amazing as well.
Cristina R. le
Everyone there are awesome thanks
Eric F. le
Alexander did a great job of getting us hoked up and ready to go.
Cherlyn O. le
Everything was very pleasant and easy. Management was great
Freda F. le
Very nice and helpful
Donal W. le
I believe U Hual needs to step up there in service customer service training.
Renato L. le
The Trailer smelled like cat pee, otherwise everything else was fine. The email sign up for a trailer was the hardest site i ended up calling in my reservation then 2 days later the email for the orginal l reservation showed up and i had two.
Heather O. le
I was very upset with the store manager at the Marrow, Georgia location. I had requested my boxes to be delivered on a Saturday and the day my boxes were to be delivered the manager told me I would need to wait til Monday because the only driver they had was over her hours for the week. I made my reservation weeks in advance and was upset they didn’t adjust their times properly. He had a major attitude and was rude.
Jasmine R. le
Great customer service!
Joseph R. le
Very friendly and nice and helpful. Easy check in
Oswald P. le
Poor info giving by phone about prices
Maria R. le
Excellent customer service thank you so much David
Albert V. le
Great job.
Cynthia G. le
The gas when you start with 1/4 tank & bring it back they never tell you there’s a $20.00 fill up charge that’s bs.. the customer shoube to,d beforehand...
Richard P. le
I appreciate the upgrade to my order at the same price thank you
Richard S. le
The manager DAVID .... very very helpful .... this place are exceptionally functional
Kevin G. le
Owner super nice.
wilferdo d. le
U-Haul: is orady do everything for making the costume Happy and comfortable
Leah S. le
The guy forgot to put the key to the padlock on our keychain after we asked him multiple times where it was and kept telling us it was with the keys in the truck. We realized we didn’t didn’t have the key about halfway to our destination bc I had a gut feeling to check again before I drove any further. We had to turn around and waste gas/money/time to get the key and I was never reimbursed for that and had to pay for an extra 70 miles of gas I should have never used in the first place. The guy had the gas tank recorded as a 1/4 of a tank when in fact we received the truck at 1/8 of a tank. Also, there was a horrid smell in the cab of the truck so we stopped to buy Clorox wipes and wiped down the entire inside as well as used half a bottle of body spray- the smell never left and I’m almost positive there is something dead or rotting in the engine part of the truck. Worst U-Haul experience ever. And the kids who were working there that Sunday when I went to pick up the U-Haul were total morons and completely unhelpful. We took pics and videos to record everything in case they tried to screw us with anything at the end bc they gave a shady impression. I called U-Haul to let them know what happened and they told me the GM of that specific location would contact me- but he never did. Would not recommend that location to anyone!!
gregory t. le
Everything was great. No problems
Lidia F. le
Thanks for helping
Hawk F. le
Not a thing everything was excellent
JESUS M. le
Make sure equipment is maintained. Break away chains were not satisfactory, needs attention
Alvaro P. le
Good,l to happy,tank you. Nice service..
Robert C. le
I set everything up online. When I went to the store for pick up, I got stuck behind people who had not set anything up and took forever to figure things out at the counter. In the mean time I'm waiting behind them and could have been on the road in just a few minutes. Very frustrating when I had a very tight schedule that day. I didn't see the point in using the phone app since the key was behind the counter, and I would need the cooperation of the counter employee, who was being tied up by unprepared customers. EVERY aspect of my experience was GREAT, except that I as a prepared customer didn't have a way to bypass the unprepared ones.
Salvador S. le
Great service..!!!
Sarah R. le
When I came to return the truck there was only one employee receiving customers. It was taking a while and I asked if I could just drop off my truck. The attendant informed me to bring him the mileage. So as I was walking out, the handsome and helpful gm took care of me right there. I was able to finish my transaction as quickly as could be possible.
Francisco A. le
Mantener empleados bilingüe para ayudar a los clientes
RACHEL C. le
The service was excellent from the beginning to the end I would recommend anybody for you guys
Jeffrey B. le
Fast service! Keep up the good work!
laura j. le
i've never had any problems with this uhaul location. The customer service is excellent.
Emily H. le
The inside of the cab and the inside of the truck were very dirty. The cab smelled terrible and our furniture/mattress got dirty in the truck.
ERIC R. le
Alexander from the baseline location was very knowledgeable and very helpful he should be promoted to manager.
Roland D. le
Just get your Uhaul.com site working properly for after hours turn in. After trying, we called the uhaul hotline. Spoke with a Rep. He explained very carefully how to do it. I tried 2 more times. Got a authentication code 3 different times. Entered it but it enters a dead end zone where you can get locations, apply for work etc.
Anthony D. le
Over charged and broken equipment.
Thelma marie c. le
The van had been taken apart I had to keep adjusting window buttons it was cra,y n heat from engine poured thru where the cosmetic stuff was pulled out my first van was clean but this trip to paradise van not so much tho it had more room I like that
Gus O. le
Service was good, the only thing I didn’t really like was that they took a picture of my license front and back, I didn’t know that was legal, them having my information and my card number.
Larry H. le
Always good customer service
branden t. le
David was very helpful, easy to talk to and knowledgeable.
Alejandro A. le
Great customer service. Excellent help.
BRENDA W. le
Both locations were great.
Rick g. le
I would like to compliment Virginia and Torina on their very kind service over the phone and also the young man that installed and removed the tow dolly I had rented yesterday. Unfortunately I did not get the young Hispanic mans name, although I was impressed with his excellent customer service. Sincerely, Rick
Kile G. le
No employees were present upon my arrival at the pick up counter, had to wait awkwardly with other customers until someone showed up to help us. Otherwise it was a very efficient experience.
Darren c. le
Continue to provide good service for the next customer.
ken s. le
I'm a real estate broker and I actually rented the truck for a client so that he could move. The staff was VERY nice and accommodating to me. The wait at the counter was a bit long and another employee would have sped things up a lot, but I also understand that they can't always know in advance when they'll be busy so I have to give them a pass on that. I will rent from them again.
RAYMOND S. le
Nothing! Your new manager is great! Thanks a million!!!
Matthew G. le
All was good. Staff was friendly
James P. le
everyone was friendly and helpful; everyone knew how to dispatch and hook-up equipment
karmel S. le
The uhaul smelled like feet...but other than that it was good
MURIAL P. le
Employees are very professional and customer friendly.
KAREN S. le
So friendly, I highly recommend this location. Fast and easy and knowledgeable team. Thank you - Karen
DEBRA N. le
Do I get prorated for moving out early?
Robert A. le
David the owner was very kind and did a good job installing my hitch!
Latearsa T. le
Went on my birthday to pick up a motorcycle trailer, service was great, very friendly people, everything went smoothly, highly recommended
VERONICA C. le
There service was friendly and cheap I also got one month free for storage this is why they get 5 stars I called other place and they didn’t have what I need it
gabriel l. le
Have better customer service. Don’t treat them as if you don’t need. I will be a Penske rental customer from now on.
VERONICA C. le
I called other places and they didn’t have what I need it I called this place and they helped me right away and not only that they gaved me one month of free storage this is why I am giving them a 5
WILLIE H. le
Great experience, excellent service.
Eric J. le
The wait time to get the trailer was long. The trailer we reserved a week in advance was not available. Not a good experience
carl w. le
The u haul worker Alex was a Great! Help good customer service. Thank you
Anthony h. le
I had to chase down my rental. Then was informed I would have to go completely out of town almost a quarter the distance of my destination just to pick up my rental come back load and head out. Then when I accommodated U-Haul I had lost out on a discount because I changed locations. Horrible experience.
Thelma marie c. le
Only thing is radio but I got a doohickey to be able to play mp3 player ;)
Brittany N. le
Overall I'd be happy if the dolly didn't mess up my front bumper
Anastacia S. le
Customer service was GREAT! Everyone has been so helpful, the truck ran amazingly and is actually very simple to drive. The only issue was it does go through a lot of gas, but lucky takes regular.
RAYMOND S. le
More help at that location!
Kevin B. le
Courteous, helpfiul
Todd S. le
The storage is located on another block and the office cannot be accessed. The driveway of the storage area is littered with leftover items and have been there since I moved my things in.
Thomas Q. le
Quick and helpful customer service. E-Z Check In. Well organized facility. Polite management and employees.
Suzanne P. le
So for the last 2 weeks I have changed my moving date 4 times due to all the mishaps in selling this house each time customer service has been wonderful thank you! !!!
CYNTHIA B. le
I would only refer a friend because of Daniel the manager. We had issues, he listened was kind and corrected them. My experience has been horrible with Uhaul. It was nice to end on a good note.
Paul S. le
Threatening to place a lien on my property after I've already moved out was rude.
MARGARET B. le
Met all my needs.