Customer Reviews for U-Haul Moving & Storage of Tippecanoe

3 765 évaluations

1198 E Base Line   San Bernardino, CA 92410
(@ Tippecanoe Av)

(909) 885-4448

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(909) 885-4448

1198 E Base Line
San Bernardino, CA 92410
(@ Tippecanoe Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

I was charged over $300 for a rental of a box truck for $29,99 And the truck they rented out to me had mechanical issues making it hard for me to do my moving on top of that due to the truck having a check engine light and a bad transmission not shifting and wasting ALOT of GAS. And to still have the adasity to charge me and not discount half off for the inconvenience that they made me go through is rediculous time

SALVADOR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiauna J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andre d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan T. 
Évaluation :
5

Continue with the good service

Robert V. 
Évaluation :
5

Excellent service

Cristina R. 
Évaluation :
5

it was so fast and easy!!!!

jesse O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kambria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jawon S. 
Évaluation :
5

Friendly staff and clean facilities

Miriam L. 
Évaluation :
5

Everything was satisfactory, no hassle, friendly and quick

angelia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie G. 
Évaluation :
5

Truck was a little dirty but great customer service

Fabiola C. 
Évaluation :
5

Friendly and helpful staff!

David E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diana A. 
Évaluation :
5

They were helpful

Curtis L. 
Évaluation :
5

Everything and everyone was perfect thank you.

Patricia N. 
Évaluation :
5

Everything was great, Angel was a pleasure to work with.

Jim J. 
Évaluation :
3

Very ghetto and dirty part of town. Not the uhaul specifically

NATASHA H.  |  Expérience générale 
Évaluation :
5

Do Not change one thing very satisfied.

DIONNE LIZZETTE G. 
Évaluation :
5

Trailer worked out fine easy to tow and it was nice and clean

Steve V. 
Évaluation :
2

Truck sounded horrible gear shifting was getting stuck truck was clean inside window was however dusty could've use a wash but it did get the job done for my move

renee S. 
Évaluation :
4

OFFER FREE WATER OF COFFEE

mary G. 
Évaluation :
4

Make sure the fluid levels are checked before sending a truck out to be rented. Check under the seat for water bottles.

Shawn N. 
Évaluation :
5

Staff was very down to earth and knowledgeable!! Very satisfied

robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

The young man was fast and efficient.

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eunice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damaris A. 
Évaluation :
5

Quick and professional.

Carmelita J. 
Évaluation :
5

Easy to make an order, friendly people and helpful Appreciate the service Thank you

Ninpha P. 
Évaluation :
5

Friendly service, well informed, but it felt like the truck needed a tune up, I just wish people would take better care of these vehicles when they rent them!

darrell G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew C.  |  Premières impressions 
Évaluation :
1

Clear out the homeless inside the store. Have vans/trucks fueled before handing over to customers.

Matthew S. 
Évaluation :
4

Your new employee stated he couldn't help me because he was new, but yet he didn't go with his peer to learn. He was a good kid, i just feel he needs motivation. Overall, this is a great location and the truck was nice and clean. My only problem now, is that they are charging me an extra charge, thing that is a mistake on your end. I just hope i get my money back asap.

Yadira A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M. 
Évaluation :
1

I did not use Uhaul someone used my Uhaul account to rent a truck.

Victor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles F. 
Évaluation :
1

Mislead me on the size of the trailer

Douglas H. 
Évaluation :
5

The staff at the Uhaul in San Bernardino were very helpful. They gave several tips and also demonstrated to me how to properly attach and detach the trailer from my vehicle. They also helped me to test the lights and then instructed me on how to load the trailer for safety. Their best tip was to practice backing up BEFORE I load the trailer.

Lester N. 
Évaluation :
4

Vehicle had low tire light on. Tire was extremely low in appearance. Agent aired up tire and said it was ok. Low tire light didn't go out after departure. Tire later went flat on returning trip requiring stop to re air tire.

LEWIS H. 
Évaluation :
1

Horrible customer service. Guaranteed truck by uhual and didn't even have what I was guaranteed.

Vicki B. 
Évaluation :
5

Good customer service at the counter and over the phone.

joseph S. 
Évaluation :
5

Service amical

Juvencio Q. 
Évaluation :
1

No fuel, had the wrong mileage! Was charged extra for miles I didn't use… Extremely disappointed…

Dwight J. 
Évaluation :
5

great customer service from all employees, all my questions were answered in a professional manner.

osvaldo L. 
Évaluation :
5

perfect. thank you

Luis T. 
Évaluation :
2

The lock  for the storage cab did not lock, and when dropping the truck  off after closing couldn't find the drop box. Also homeless was camped out in front of the property, make it not safe for anyone.

Perry G. 
Évaluation :
5

I was amazed on how well I was treated!!! I have been pretty stressed out about my move and I've never had to rent a truck before and they impressed me and helped me sooooo much!!! Definitely recommend!!! GREAT SERVICE!!!

Jadie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONROE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sophia P. 
Évaluation :
5

Friendly staff...very helpful and informative

Ricky C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon R. 
Évaluation :
5

All the staff were very helpful try their best give us best service as possible & save time for all the process. Keep up the great work & excellent service.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lester B. 
Évaluation :
5

Employee were extremely helpful and friendly I highly recommend this place and great prices

Marlon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce A. 
Évaluation :
3

Office was very hot, Trailer didn't have working tail lights

Paul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando V. 
Évaluation :
1

I was directed to this location from a quote I received from uhaul.com the night prior as I wanted the largest truck and this location had it. The young man at the counter did not honor the quote I saved. At the time, I did not know I could have rented and completed the transaction from the email confirmation I showed the clerk so I continued with the transaction at the counter. I ended up being charged $80 more than I was quoted on u-haul.com and was given 20 less miles than the quote stated. Once I return the U-Haul and I began to review the final fees I was disappointed. I called customer service and was on the phone with them for over an hour. They created a file and reached out to the owner of the San Bernardino U-Haul location but I haven't heard from anybody since. In the end I was charged a total of $100 more than the quote I received online. My advice to everyone is complete your transaction online. If you go into the store they 100 % charge you more.

uraca N. 
Évaluation :
5

Nothing , you have an Amazing staff they where professional, friendly and very knowledgeable. I just want to say Thank you.

dorothy O. 
Évaluation :
5

Super quick fast and easy. Rep was nice and professional

Jennifer M. 
Évaluation :
5

Nothing, everything was great!

CLAUDIO C. 
Évaluation :
1

Non inviting rude environment. Uhaul workers act like they're doing me a big favor by actually preforming their job. I was not a priority at all. They complained about how I pulled the truck and trailer up, after i previously got out to ask how to park it. The location isn't set up to compliment uhaul it's set up for a different business. I parked as well as I could with the direction i was given. It was very wrong and i was made very uncomfortable for it.

Keikiuiokalani L. 
Évaluation :
5

The customer service was excellent. Man at the counter super professional. Man that walked us out to the truck was so outgoing and funny. Man who checked the vehicle back in on the lot was very helpful and friendly. Overall great experience.

Dana M. 
Évaluation :
1

I was told I would get the rental for free, $20. Due to major inconveniences. I would still be responsible for paying for the mileage. It was optional too fill the gas tank up because when I received the Uhaul rental the gas was below e. When I returned the truck all 3 staff were rude. My concerns were taken as a joke and I was laughed at. I ended up paying for the entire rental, plus more when I shouldn't have. Horrible service. Horrible truck. Never again.

Destiny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin S. 
Évaluation :
5

Love the customer service

CLAUDIA V. 
Évaluation :
5

Angel was an exceptional person he was very kind and gave me good customer service . He a very respectful young man he made my rental experience very nice .I always rent here and will continue ti bring my business to this location

La Freda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
2

Our rental was moved 30 minutes in the wrong direction 2 days before our reservation. On the day of the reservation they did not have our rental after waiting over an hour. We then had to drive over 3hours to this location for the rental. Overall a bad experience

Kristin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julio Cesar G. 
Évaluation :
5

Customer service gentleman in San Bernardino was awesome he was very friendly and helpful. Stephanie in the Murrieta office toobwas very helpful and friendly.

Candis S. 
Évaluation :
5

El manager fue muy profesional y amable. Excelente servicio.

ODALIS Z.  |  Premières impressions 
Évaluation :
3

The staff was friendly, equipment was clean. The location was very dirty outside. There was trash everywhere, from the dumpster. There wasn't enough parking so people were just parking in it. The staff was courteous and so helpful. They were very busy and need an extra person there to just help clean the outside areas. The homeless people make a huge mess which makes the outside look so trashy.

Linette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
1

The guy that helped me discriminate me and stereotype me and judge a book by its cover I don't know if he was racist but he told me that he doesn't take no prepaid debit cards like if I was going to use one but maybe cause I'm Mexican and have tattoos he figure I was going pay with a visa prepaid card but he definitely made me feel like he was discriminating me cause of the way I look or maybe he was racist but I have over $3000 dollars and a regular debit card from US bank with my name I payed for 100 miles and he said that was the policy and took a picture of me with his personal phone like if I was going steal the U-Haul

Ricardo P. 
Évaluation :
2

i

sergiodelgadillo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Angel was very helpful and knowledgeable. He greeted us with a smile and made the entire experience perfect 朗 s

patricia M. 
Évaluation :
3

It was in a scary area. Lots of homeless and druggies around.

Krista M. 
Évaluation :
5

Away am. new. on the storage part l hope l will like it .

Sesan I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVESTER S. 
Évaluation :
5

S.O.

Joseph R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jazmine B. 
Évaluation :
5

Your service staff were all cool! Thanks for the great service and price

Gareth N. 
Évaluation :
5

Excellent customer service!

Juan P. 
Évaluation :
5

Staff was very friendly and extremely helpful.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray B. 
Évaluation :
5

Trust me this is the best U-Haul I've ever used great customer

Virginia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alvin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
5

Manager Angel was very accommodating, helpful, and customer oriented. He and his staff were very professional, courteous, friendly, and helpful. Thanx for great service. Ed Kaisershot.

Edward K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus S.  |  Expérience générale 
Évaluation :
2

I had to call several different times for them to get me the right storage every time they said that I had a unit I would call to confirm and they said that it was canceled and they move me to a different location my price started at $114 monthly then they said that that’s just a regular quote that they give people and that the 7 x 10 that they told me was not one that would be available even though that’s what they quoted me and told me that they were giving me just to have my prices be 100 and $44 plus insurance and taxes monthly forcing me to buy a bigger storage very unhappy very satisfied

Carlyn P.  |  Premières impressions 
Évaluation :
4

Excellent service à la clientèle

Alexander K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY Z.  |  Premières impressions 
Évaluation :
4

I was charged another $100 that i'll have to call and see why for, but for some reason when I booked a one-way trip something happened where the reservation said I had to return the truck back to the same facility I got it from, 8 hours away from my travel distance. Also, the storage reservation I had also booked at the same time was lost in the system despite me having an order number. A little stressful to deal with the morning of returning the vehicle. The employee there though was very nice and was able to fix my situation quickly, and a prior phone call was made to fix the storage issue with the team on the phone lines. Thanks to the problem solvers

Hannah R.  |  Premières impressions 
Évaluation :
4

It was ok but the hours of business

anthony m.  |  Premières impressions 
Évaluation :
5

Excellent customer service

Macawi M.  |  Premières impressions 
Évaluation :
5

Angel and his team are one of the best businesses I have had an experience with that are professional and friendly. Over 2 years of having a hardship due to Covid and work he has been very easy to work with and easy to speak with. He had made himself available to handle all issues and concerns. Thank you to his team for amazing professionalism and being helpful!!!

Angelina N.  |  Expérience générale 
Évaluation :
5

Angel, the manager, was very welcoming, courteous, respectful, helpful, patient, detailed, accommodating, and customer oriented. I'm disabled and a senior person. He helped me and made it as easy for me as possible to get settled in to the storage room. Thanks for service! I appreciated that. Ed Kaisershot

Edward K.  |  Premières impressions 
Évaluation :
5

I have rented previously as well.the staff is always nice and professional.I wouldnt choose any other place for my rental or moving needs.

SHARAE M.  |  Premières impressions 
Évaluation :
3

The storage area is too small for people to move back and forth it should be big enough so you can move your furniture around to get into the storage.

Perry G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tytiana Chardonnay N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesseka B.  |  Expérience générale 
Évaluation :
5

My experience was excellent Alexander was very Cooperative,Understanding,Patient bery helpful and very kind and respectful I give him a 5 star/ Above excellent job.. thank you

krystallee c.  |  Premières impressions 
Évaluation :
5

Great, friendly workers made the move super easy

Igor P.  |  Premières impressions 
Évaluation :
5

good customer service

Alexander K.  |  Premières impressions 
Évaluation :
4

I rented s truck off D street. That restroom is a pig sty. Totally disgusting I rented a unit off tippacanoe, staff was great. Telephone rep who set up this reservation is a nincompoop. Booked a wrong unit, and badmouthed the company.

JO ANNE S.  |  Premières impressions 
Évaluation :
5

Anthony was very helpful and attentive!

Shannon W.  |  Premières impressions 
Évaluation :
4

Price have risen to much and renting a truck to bring my storage items to bring to new home in Georgia. I have been a loyal customer for over 6 years.

JUDY R.  |  Premières impressions 
Évaluation :
5

Your staff was wonderful the gentlemen that were there they were very helpful And I would definitely recommend this location to any of my friends in your area

Marti A.  |  Premières impressions 
Évaluation :
5

Very professional and friendly

darlyne y.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth T.  |  Expérience générale 
Évaluation :
5

Angel is just a fantastic manager he helped me with all my needs.whatever I needed.great customer service

Katherine D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theodore r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa m.  |  Expérience générale 
Évaluation :
5

Great customer service! I will recommend this company to anyone.

JAMEELAH P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anayah C.  |  Expérience générale 
Évaluation :
4

Haven’t actually moved anything into the storage unit yet, but unit was clean and should be ample size.

Robert M.  |  Premières impressions 
Évaluation :
5

I was always treated with the upmost care and respect by Mr. Angel N and the staff. I will miss you guys too...

Joyce P.  |  Expérience générale 
Évaluation :
3

Area outside the gate to storage was really dirty and shouts of filth. Also we could not get our furniture into the unit dedicated to us. Way too small and our furniture wouldn't go through the doors so we had to go with public storage.

Donald H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Una M.  |  Premières impressions 
Évaluation :
5

Keep up the good work

Stanley W.  |  Premières impressions 
Évaluation :
5

Outside storage facilities filty whit junk and trash city doesn't do anything about it .manager has to clean which he doesn't always have time. Corporate should address this with city its not on uhaul property. The pile of junk is dump every week makes the facility look dirty and unsafe

frank n.  |  Expérience générale 
Évaluation :
5

Great customer service I felt welcome

tiffany e.  |  Premières impressions 
Évaluation :
5

The manager was excellent. He went out of his way to help me and got great results for me he is the right man for the the job.. His name is Angel Navarro

frank n.  |  Premières impressions 
Évaluation :
2

The staff was excellent just don't like the facility setup. When I called about a drive up on the outside that's what I expected. I didn't want to be crammed in and having to go inside.

Shanita B.  |  Premières impressions 
Évaluation :
5

This storage uhaul was one of the best experiences my family and I have had. They are so customer service oriented! Angel Navarro was so helpful in my transition into another state!!

Angelina N.  |  Premières impressions 
Évaluation :
5

Professional team. Helpful, friendly and well organized! Didn't have to stand around waiting, truck was ready to go quickly. Merci.

Cynthia R.  |  Expérience générale 
Évaluation :
5

The team here is professional and friendly. I had a last minute dilemma finding a storage place, and this site was great! Set me up with a new storage unit in no time flat! Great experience!

Cynthia R.  |  Premières impressions 
Évaluation :
3

Outside around the U-haul facility was not clean never the storage where I had to enter.

Hawan C.  |  Expérience générale 
Évaluation :
5

Thankful for their oromot service.

Felica S.  |  Premières impressions 
Évaluation :
4

The manager at this branch was very helpful.

REGINALD N.  |  Premières impressions 
Évaluation :
1

When I booked they said it would be easy access on the street. At the location they gave me an unit inside the building. They had four truck parked in front. It was 100f on this day.

Eris S.  |  Premières impressions 
Évaluation :
5

I had a very very good experience at U-Haul. The staff was friendly and very professional. The general manager Mr Angel Navarro expressed concern and care about my storage needs.

Joyce P.  |  Premières impressions 
Évaluation :
5

Thanks for helping

Lidia F.  |  Premières impressions 
Évaluation :
5

David was very helpful, easy to talk to and knowledgeable.

branden t.  |  Premières impressions 
Évaluation :
3

Do I get prorated for moving out early?

DEBRA N.  |  Expérience générale 
Évaluation :
5

I called other places and they didn’t have what I need it I called this place and they helped me right away and not only that they gaved me one month of free storage this is why I am giving them a 5

VERONICA C.  |  Premières impressions 
Évaluation :
5

Customer service was GREAT! Everyone has been so helpful, the truck ran amazingly and is actually very simple to drive. The only issue was it does go through a lot of gas, but lucky takes regular.

Anastacia S.  |  Premières impressions 
Évaluation :
4

Courteous, helpfiul

Kevin B.  |  Premières impressions 
Évaluation :
1

The storage is located on another block and the office cannot be accessed. The driveway of the storage area is littered with leftover items and have been there since I moved my things in.

Todd S.  |  Expérience générale 
Évaluation :
5

Quick and helpful customer service. E-Z Check In. Well organized facility. Polite management and employees.

Thomas Q.  |  Réservation 
Évaluation :
5

So for the last 2 weeks I have changed my moving date 4 times due to all the mishaps in selling this house each time customer service has been wonderful thank you! !!!

Suzanne P.  |  Réservation 
Évaluation :
3

I would only refer a friend because of Daniel the manager. We had issues, he listened was kind and corrected them. My experience has been horrible with Uhaul. It was nice to end on a good note.

CYNTHIA B.  |  Expérience générale 
Évaluation :
1

Threatening to place a lien on my property after I've already moved out was rude.

Paul S.  |  Expérience générale 
Évaluation :
4

Met all my needs.

MARGARET B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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