Customer Reviews for U-Haul Moving & Storage of Titusville

Évaluation :

5

Couldn't have had a better experience. Angie was AMAZING!!! Neighbors were watching in awe as she maneuvered those boxes around the parking lot. I would recommend U Boxes over any other moving choice…on time, professional and affordable.

Évaluation :

5

Easy turn in and easy exit onto main road

Évaluation :

3

The return process was ridiculous

Évaluation :

5

Customer service, superb.

Évaluation :

4

The Uhaul location was fine. My gripe is all with Uhaul itself Uhaul needs to up their game and fix the online order system. Everything was done online but time had to be spent at the uhaul office doing it all over again… WHY? It consumed employee time (there were 2) with a store full of customers and MINE!

Évaluation :

5

Great service,

Évaluation :

5

All in all good truck, but in had to fix the cable in the box for the roll-up door right side, it was off track.

Évaluation :

5

Had a great rental experience at this location.

Évaluation :

5

Nice location with great staff.

Évaluation :

5

Fix your Android mobile to actually work.

Évaluation :

5

My experiences with your locations (2) were excellent. But you have a terrible phone system.

Évaluation :

5

Rien

Évaluation :

5

The best Uhaul location that I have ever dealt with. Big thanks!!!

Évaluation :

4

Everything was proper.

Évaluation :

5

Friendly and helpful staff.

Évaluation :

5

Also great people to deal with.

Évaluation :

5

Everything was good friendly staff. Overall very good experience. The price was a little high but I don't think that is something they can control.

Évaluation :

4

Quick and easy! Just need for local purchase.

Évaluation :

4

This location was an alternate , I went to two locations and trailer reserved was not available. It was a horrible day as I spent an hour and a half trying to locate reserved equipment after driving 400 miles.

Évaluation :

5

I was in and out in decent time, after they finished with the installation, the service manager walked me out to my car and demonstrated the proper way to operate the hitch etc. I really appreciated that

Évaluation :

5

You can't find a better location super nice staff courteous and professional

Évaluation :

5

Great guys! Very helpful!!

Évaluation :

5

Staff was friendly and kind. Made renting very easy! Was my first time but now that i see how simple it is, I will not hesitate to use this service again.

Évaluation :

4

Customer service was very nice. The two young men running the store did a great job putting on the hitch and ringing me out. This is my second hitch from this location and I would definitely recommend it to my friends.

Évaluation :

5

Great service Kyle was very nice and great at job keep up the great kyle

Évaluation :

5

I did everything over the phone, and in person when I picked the truck up. Very smooth, no problems, easy return with the rep. doing an immediate walk-thru. The human customer contact is well worth it. This is a 5 star location. One thing for the central "overflow phone line": Please do not try to push "the app" on every customer. Everyone I spoke with tried to refer me to the app first. I had to be rather emphatic that was never going to happen. They did honor my request pleasantly. They did understand that not everybody can handle the smartphone apps. Especially those with vision problems.

Évaluation :

5

Have cruise control in trucks. Remove acceleration pedal govornor control.

Évaluation :

5

Close to highwsy—easy rental process..very nice & helpful employees

Évaluation :

5

Customer service was excellent, wait time was minimal.

Évaluation :

5

None. Prompt and courteous assistance was provided and the staff was very friendly. Professional installation of hitch and wiring.

Évaluation :

5

Took 5 minutes to drop off. Great location.

Évaluation :

1

I rented uhual online and uploaded documents requested. No point in doing so because I still had to wait in line regardless. After getting vehicle the inside window had a film residue and the back of the truck had a “bug bomb” canister which had been dispensed. The floor was not clean and made surface very slippery. The truck was rented by mileage so then I had to go out of my way to return the truck to be cleaned properly. Employees didn't even seem apologetic for the issue either. They mopped the back and left the front windshield dirty. So I had to add additional mileage to my rental based on a mistake made by Uhual itself. I will not be renting from this location or the company over all for any future truck rentals. Very disappointed in everything overall.

Évaluation :

5

Professional and excellent customer service

Évaluation :

5

It would be better to schedule an appointment with the facility doing the installation as opposed to a third party. My appointment was not what I set up 2 weeks before the actual appointment.

Évaluation :

3

Drop off seems like the guy was just opening up had money on the counter, and seemed to not have enough help. Pick up great team.

Évaluation :

1

It cost $49 to rent a van for an hour just to go 28 miles. Poor service

Évaluation :

5

Everything with my experience was great and professional and it representatives were very nice and informative

Évaluation :

5

Michelle was Awesome to work with. I've been working with this location over 0 years. I've recommended many people here

Évaluation :

5

Highly efficient and professional! Great customer service!

Évaluation :

5

Every part of the rental was friendly and efficient.

Évaluation :

5

I was impressed with the knowledge and experience of the employees.

Évaluation :

3

Free lock was not in the unit as promised. No directions on how to access and what door etc. Thankfully someone was there to ask and to help.

Évaluation :

4

Service was good.

Évaluation :

5

Give Brandon and that other associate that works with him a substantial raise please. They absolutely crushed it. They were very helpful and super nice.

Évaluation :

5

Kyle was great, friendly, knowledgeable and efficient. Thanks for your help!

Évaluation :

5

Equipment was ready to go and the staff very helpful!

Évaluation :

5

Barely out of the vehicle and she was there to great us. She was professional, friendly, courteous and organized.

Évaluation :

5

Don't change anything

Évaluation :

5

Very helpful nice people.

Évaluation :

2

I loss all my stuff molded wet and nasty mold inside my whole storage I had to throw all my things away but think God for insurance !!! I will never ever use you all ever again !!!!

Évaluation :

3

My storage unit had broken glass on the floor that I had to sweep up before I put my belongings in . Unit #174

Évaluation :

4

It was okay but it was very expensive

Évaluation :

2

When I went to drop off my trailer in Titusville Florida, they had no reservations for me and I called twice to make sure they had my reservation and they had no reservation for my free storage either. It was very annoying. Thank goodness they only had one left on ground floor and I was able to get that. I am very disappointed. I have rented it from you before and I've never had this problem right now I don't think I would recommend Titusville Storage. After a very long ride from New York to Florida I was in no mind to fight the people in Titusville. Very disappointing. It probably was customer service who screwed up my reservations, but I don't care who it is I was paying and I expected to get service or at least have a reservation.

Évaluation :

5

My move was unexpected and at the last minute. Everyone that I had an encounter with at U Haul whether it was personal or on the 1-800 phone line was nothing short of a pleasant encounter especially during a extremely stressful time for me & my family. I honestly appreciate the customer service I received from your Employees.

Évaluation :

5

Great service and experience

Évaluation :

3

Most of the employees were responsive and helpful. However, there was a black lady that seemed nice when around others in the office. When we interacted outside it was very different. She was rude, mean spirited and made us very uncomfortable. When we ask her a question she responded with "You talkin' to me?!" Instead of answering our question she said "We are closing soon." Then she turned her back on us and walked away. Note: This was not on our move out day.

Évaluation :

2

They did not and could not accommodate after not having the available storage that was reserved to me over the phone and the. Spoke condescendingly towards us

Évaluation :

5

Fast very nice 👌

Évaluation :

3

It was satisfactory but we were charged WAY too much.

Évaluation :

5

Brittany did an excellent job even under difficult circumstances of handling all the duties needed by herself. She was informative, helpful and handled everything smoothly. Only feedback item .... the Vanbody storage unit (retired truck beds) had a musty / moldy aroma and the rat poison trap in the unit wasn't very welcoming and gives a poor message about contents being damaged by rats and whatever might gain entrance. Finally, I applaud the one month free storage incentive and appreciate that for the one way rental. Thank you. Wayne White and Linda Henshaw

Évaluation :

4

Just a note....light is put and there is a leak in unit. Top left corner where boxes get stacked. Thanks .

Évaluation :

4

However, I have two comments. 1). Do not allow online booking override local booking/reservations. 2). This has the move in date as 2/14/22 and should be 2/22/22.

Évaluation :

3

Because the electronic pads to get in were down for previous week & still were when I left so I had to chase down the one worker you had to let me in so very inconvenient & I could get any help carrying the Harvey stuff because I couldn't get in the late evenings. Now I am 62 & dealing with back & neck issues from lifting my stuff & getting it into a car. The staff was nice & I felt sorry for them.

Évaluation :

2

Large storage was UPSTAIRS! Not convenient Security keypad did not work.

Évaluation :

3

I had three different experiences in the same day. Truck rental was good. The lot is very tight to maneuver trucks in, it might be helpful to have staff do that to prevent damages. When returning the truck no one was at the counter to serve myself and three other customers. Check in went smoothly after the agent began helping me. You have some good attitudes there and some need work. Overall my needs were taken care of and I am a satisfied customer

Évaluation :

3

The only thing I wasn't pleased with was I paid for my storage a month before the due date and only used it for 6 days àfter and they told me that they don't prorate so basically I lost 174 because I didn't need the storage anymore that is a lot of money to give away I think if the person doesn't need it for the whole month they should be able to get the difference of the days that they didn't use back especially if it was only a few days àfter the month started

Évaluation :

5

They did the best job they could as they were clearly understaffed and overworked. It was hard to watch them have to manage so much, but they really tried their best. Shawn was outstanding At trying to fix things after the people on the phone gave us a different unit than expected. I really appreciated it.

Évaluation :

5

Thank you for maki g my storage and rental a great experience!

Évaluation :

3

The main issue I had was that my due date would be on the 28th of the month and whenever I would try calling in, I'd be placed on hold for upwards of about 40-50 minutes and eventually I would have to give up. I had to wait for a representative to call me to remind me that it was past due and then ended up paying a late fee because I couldn't get through to call in. Other than that, that's the only issue I had.

Évaluation :

2

Overall I don't have any complaints with the storage facility at all. There are some bugs here and there. The property could be cleaned up better (trash, broken glass, etc). They could pay their employees better (one time while I was there seeking assistance, there was only 2 employees. One of them walked out on the job due to understaffing stresses & not paid enough to do everything with just 2 people). Oh! And not to mention, the reason why I left this place. They kept going up on rent multiple times. One time I rent went up 2 times in about 3 months timeframe! It got stupid expensive super quick. There are much more affordable options literally everywhere else.

Évaluation :

4

The facility was hot and the storage unit was rusty. But the staff was very friendly and helpful.

Évaluation :

1

1st floor unit up a flight of stairs with no elevator, no map of facility had to try 5 different doors to find right area, cockroaches in unit, this place was a joke

Évaluation :

5

Helpful, fiendly staff.

Évaluation :

5

The employees at this facility were exceptional. Their customer service skills always exceeded my expectations.

Évaluation :

5

Happy Thanksgiving.

Évaluation :

5

Thanks to Andrew for always being kind, friendly, & helpful.

Évaluation :

4

Easy process, my stuff was safe and well kept. Worth every penny

Évaluation :

5

Andrew and his team were professional, helpful and always available. The storage unit was easy to access, safe and reasonable priced. If I have the need for a storage unit I will go to the Garden St Titusville first.

Évaluation :

5

It's always been a pleasure to do business with U-Haul. Great customer service.

Évaluation :

5

Worked out well for a short term need.

Évaluation :

4

Very friendly and professional staff. Seriously did not have to wait long. Fast service. 

Évaluation :

5

He doesn't live at this email address. Please discontinue emails,thanks.

Évaluation :

5

Very good place and very good for u haul to offer such

Évaluation :

5

Met my needs and was very easy to work with.

Évaluation :

5

Very busy. But pleasant. Andrew was very helpful.

Évaluation :

5

All good

Évaluation :

5

Have trouble with the move or U-Haul

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

A-one service. Thanks.

Évaluation :

5

The staff is great and friendly! Variety of storage sizes.

Évaluation :

5

Good Service

Évaluation :

5

Excellent service!!!

Évaluation :

5

The staff was very friendly!

Évaluation :

5

the team did a great job. we came in on time but had to unload the truck to the onsite storage. they let us have the time to complete what we needed and were very friendly.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

I rented 2 u boxes. One had great seals & well made. The other was a box made of plywood with a tarp like covering. The well made did well, The other not well & my couch was destroyed & got bugs

Évaluation :

1

Andrew at the Titusville store was great to work with. As a matter of fact all the people I've worked with at uhaul we're good. Your policies stink. I will never use uhaul again.

Évaluation :

2

Rude and extremely unhelpful. One day late delivering and a day late picking up. Took hours on the phone before finally getting an answer. Transferred several times. Worst experience ever. Never agai

Évaluation :

4

Andrew H. went above and beyond my expectations. The man was polite and very kind to speak with. I think he ought to be used a a training standard for all future Managers.

Évaluation :

1

Most of my furniture was contaminated with mold and mildew. When I addressed this with the folks at the facility, they could not offer me any explanations.

Évaluation :

5

I recommend uhaul to every one I had a uhaul for 5 days it ended up taking me nine days and they did me very fair more then fair I will use them always