Évaluations des clients U-Haul Moving & Storage of Titusville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Titusville

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Danielle K.
Évaluation :

Providing adequate instructions on after hours returns. We were not told that online check in was required and were charged an extra $20. The gas gage is inaccurate and after filling it until the pump shut off, we were charged for fuel by uhaul because of their faulty equipment. The unit itself was disgraceful. We will not be renting a uhaul again.

RYAN F.
Évaluation :

Will not be using U-Haul company on garden st anymore. I made a reservation for a 10ft U-Haul for 3:00pm and showed up and there was not ANY vehicles. NOT ONE! The excuse used was people reserve them a month in advance and it is the end of the month and people are all moving. Should be updated on the computer! That is not acceptable! Was then told a 12ft would be available at 4:30pm so I left and came back at 4:45pm to be told it was not coming back until the following day... That angered me more not only once but twice I went there and NO VEHICLE that I specifically made a reservation for. On the plus side which is not because of them a 10ft was pulling in right when I was getting ready to leave. I did not leave the U-Haul store until approximately 5:10pm. However, my deposit was taken on my card at 4:04pm how is that? I didn't even leave there until after 5:00pm! Also, I was promised a vehicle at 3:00pm. As soon as I got home I received an email from U-Haul that it needed to be returned by 3:00pm the following day. Why is that? I didn't get it until 5:00pm! The excuses are not acceptable and I don't want to hear them. Do not take reservations unless you have the vehicles available. I expect to hear from the MANAGER of the store. Because they sure did charge me for the rental immediately upon returning it especially before noon the following day. I do not recommend them. And definitely will not use them again.

Janice K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason M.
Évaluation :

Quick and clean

Caroline B. | Expérience générale |
Évaluation :

The employees at this facility were exceptional. Their customer service skills always exceeded my expectations.

JENNIFER B.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH D.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew B.
Évaluation :

Le client n'a pas laissé de commentaire.

Koren O.
Évaluation :

Le client n'a pas laissé de commentaire.

Marsadi S.
Évaluation :

When picking up the equipment it should be stated that if you drop off after hours and you don't download the app that you will be charged.

Mel S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kayleen C.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian B.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia D.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS D.
Évaluation :

Customer service folks very helpful. Overall, a positive rental experience.

BRYAN W.
Évaluation :

Your people were all knowledgeable and very helpful and polite

Terry B.
Évaluation :

The only thing I did NOT like was being charged an extra $20 for dropping it off 13 mins after it closed on the same day that I rented it 21 hours and 47 minutes before i had to not happy with that at all.

Barbara H.
Évaluation :

My 2nd experience with this location and the staff was extremely helpful and considerate of my time. The facility was very clean, well organized. I would definitely recommend this location to anyone.

James H.
Évaluation :

You can explain to the staff that moving is stressful enough without them having an attitude

Albert C.
Évaluation :

Le client n'a pas laissé de commentaire.

William C.
Évaluation :

Unpleasant and inefficient employees who clearly don't like their job or their customers.

Jason E.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles A B.
Évaluation :

No recommendations....

nicole W.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H.
Évaluation :

Le client n'a pas laissé de commentaire.

Gay C.
Évaluation :

Mobile check in not so easy..

Joseph L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff E.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert M.
Évaluation :

Everything about my experience at this location was first class. From the friendliness of the staff, the cleanliness of the showroom, to the condition of the equipment, everything was first rate. I would highly recommend this location to anyone in the area looking to rent a truck or trailer.

Wilma S.
Évaluation :

The only thing that I didn't like was that I could not return the truck in Cocoa instead of having to take it back to Titusville

Sue S.
Évaluation :

I have rented from this location a few times and they have been great to work with.

aurillya R.
Évaluation :

Le client n'a pas laissé de commentaire.

Edwin B.
Évaluation :

The mileage charge could have been dealt with better. The return location was pleasant about it, but did not offer any solution.

David G.
Évaluation :

Le client n'a pas laissé de commentaire.

Cherry T.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael A.
Évaluation :

We tried to use the contact less service but it did not work. The picture

Caleb R.
Évaluation :

Le client n'a pas laissé de commentaire.

Louie H.
Évaluation :

Drop off was good

George A.
Évaluation :

was charged for a utility dolly that was not used was told that it would be refunded - it was not - was told to bring back the truck full and I filled it up took $14.68 6.5 gallons for 29 miles so the truck was not full - other than that the truck served its purpose

Thomas G.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH JAMES G.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD C.
Évaluation :

By not raising the prices by $80 for a trailer during holidays and gouging the customer. Service was good but I will look elsewhere next time due to these tactics.

Bubba G.
Évaluation :

Le client n'a pas laissé de commentaire.

Christian M.
Évaluation :

the check in did not work on iPhone 8, it worked fine on my daughters new iPhone 12

Greg B.
Évaluation :

Staff at Garden Street in Titusville very professional & friendly! Top notch in all aspects! Only hiccup was with corporate phone service- not well versed, perhaps new hire or computer info was inaccurate?

RANDY M.
Évaluation :

Le client n'a pas laissé de commentaire.

William S.
Évaluation :

Staff was very friendly however, we were not given any information about tolls even though we told them we were driving to Orlando. When we called the toll-free number the morning of our move, we were told to just drive through the tolls and we would be billed later. No mention of $1.00 admin fee for EVERY toll. Unhappy with this arrangement. We would have used our own transponder but when we tried to register the rental van, it came up as already being registered.

Alberto R.
Évaluation :

Everything is excellent.

Cynthia R.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald G.
Évaluation :

Tom and everyone else were great thank you

Laura J.
Évaluation :

Great Service and fast.

Gordon R. | Expérience générale |
Évaluation :

Happy Thanksgiving.

Bradley H.
Évaluation :

Very nice location! Alex and Tanisha are very good representatives of UHAUL. Professional, courteous and friendly! They made this event go smooth and easy! I'll be back!

Heather B.
Évaluation :

I ordered a 19$ truck and ended up payong 107 forit thats ridiculous because eben at .29 per mile it was a 24 mile trip and my total woulvd and shpuldve neen arpu.d 50-60$ idid tadk then to fa tor in dtivi g all over town mileage

Gerald P.
Évaluation :

Le client n'a pas laissé de commentaire.

Ellen W.
Évaluation :

More comfortable seats and better suspension.

Marian P.
Évaluation :

Tom Long checked me in and it took 45 minutes even though I had already completed everything online. It turns out he's the owner. I only needed 701 but was charged for 721. Tom said I get a refund for the unused mileage however we going out that wasn't true. Do I paid an extra $32.40 for that

Kala G.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry B.
Évaluation :

The people here was super nice,curtious and very friendly,100% satisfied with all services & people here

John M.
Évaluation :

out standing service

Rebecca R.
Évaluation :

Le client n'a pas laissé de commentaire.

GLYNDA L.
Évaluation :

Le client n'a pas laissé de commentaire.

Lucille G.
Évaluation :

Have more experienced movers

EMILIA L.
Évaluation :

Le client n'a pas laissé de commentaire.

DORIS G.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary W.
Évaluation :

The equpment worked vey well. The Car dolly followed the truck very well. There was a time in rush hour on the freeway in southern california when I was extreamly concerned with fast breaking and cars switching lanes but all was good. I would definately use it again! Gary Weeks

Johnnie M.
Évaluation :

I like using uhail because when I move they give me time and I like them they give you good prices and all

Scott G.
Évaluation :

Tom Long was fantastic. Had a tail light out and he fixed it quickly and had me on my way. Great location always!

Carl S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael E.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary F.
Évaluation :

At the equipment return location, there is a sign that says to stay with the equipment and someone will come help with the return. After waiting more than 15 minutes, had to go in and get some help.

Angela L.
Évaluation :

Same man checked us in in the morning and evening. He came across grouchy and stressed. Muttering curse words when he couldn't get lock open 1st time. Short w me when I asked about damage to truck. Would not go over truck w me when I returned it, said to backed up.

Carol H.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard C.
Évaluation :

Le client n'a pas laissé de commentaire.

al S.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven C.
Évaluation :

Le client n'a pas laissé de commentaire.

Deidre R.
Évaluation :

Very helpful with exchanging a reserved large truck for smaller more comfortable one. Explained all additional fees upfront. Much quicker than online check in.

Jeffrey M.
Évaluation :

Le client n'a pas laissé de commentaire.

John L.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy H.
Évaluation :

Le client n'a pas laissé de commentaire.

Susanne M.
Évaluation :

Too much to list

Stephen W.
Évaluation :

I called the phone number and spoke a women who told me the would be available untill 1:15 pm that day so I arrived at that time to be told there no woman worked and they have 6 trailers on the lot so I lost 4 hrs because she was at the call center or working from home

Michael H.
Évaluation :

Le client n'a pas laissé de commentaire.

Pierre J.
Évaluation :

Le client n'a pas laissé de commentaire.

Kirk P.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles H.
Évaluation :

Very good service.

Mark S.
Évaluation :

Le client n'a pas laissé de commentaire.

Eva M.
Évaluation :

Le client n'a pas laissé de commentaire.

James M.
Évaluation :

Make sure all uhaul locations are clean , don't wait until customer has to come find help . Go ask customer if they need assistance right away

Bernard V.
Évaluation :

Le client n'a pas laissé de commentaire.

Jesse S.
Évaluation :

Le client n'a pas laissé de commentaire.

David O.
Évaluation :

Good job. Would do it again

Glenna W.
Évaluation :

Made dropping off super easy. No hidden fees. Am so thankful to have this service available.

William B.
Évaluation :

Le client n'a pas laissé de commentaire.

John L.
Évaluation :

Le client n'a pas laissé de commentaire.

Holly L.
Évaluation :

Le client n'a pas laissé de commentaire.

Victoria R.
Évaluation :

Customer service was fantastic.

Jonathan H.
Évaluation :

The only negative part was that the original location did not have the truck available that the app said was available. I had to go to another location to get an available truck

RAMIRO J A.
Évaluation :

This location needs to be commended.

Geoffrey C.
Évaluation :

Both tires on the trailer rented dis-integrated at different times of the day during what should have been a 12-hr trip (turned into 17 due to the equipment failures). According to both U-Haul Roadside Assistance teams, the tires that failed were old. Better quality criteria regarding tires on your equipment seems to be in ordered.

Samuel P.
Évaluation :

Staff was professional, courteous, and very helpful. It was a pleasure doing business with them, and if I ever need a U-Haul truck again, I will get it from the folks @ 2070 Garden Street in Titusville, FL.

Christopher N.
Évaluation :

The person renting me the truck claimed that I didn't need a mask and wanted me and my father to remove our masks. He refused to put one on because Florida removed the mask mandate and he didn't think anyone needed to wear one. Despite our president and his allies being recently diagnosed with Covid, the employee did not seemed to be concerned about transmission of the virus.

Gregory B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Colleen H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Letecia L. | Expérience générale |
Évaluation :

Thanks to Andrew for always being kind, friendly, & helpful.

Tremeca G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

trinity c. | Expérience générale |
Évaluation :

Easy process, my stuff was safe and well kept. Worth every penny

Richard G. | Expérience générale |
Évaluation :

Andrew and his team were professional, helpful and always available. The storage unit was easy to access, safe and reasonable priced. If I have the need for a storage unit I will go to the Garden St Titusville first.

Alberto R. | Expérience générale |
Évaluation :

It's always been a pleasure to do business with U-Haul. Great customer service.

Joan B. | Expérience générale |
Évaluation :

Worked out well for a short term need.

alvin m. | Premières impressions |
Évaluation :

Very friendly and professional staff. Seriously did not have to wait long. Fast service. 👍🏿💪🏿

allen h. | Expérience générale |
Évaluation :

He doesn't live at this email address. Please discontinue emails,thanks.

eric c. | Expérience générale |
Évaluation :

Very good place and very good for u haul to offer such

russell l. | Expérience générale |
Évaluation :

Met my needs and was very easy to work with.

Deborah K. | Premières impressions |
Évaluation :

Very busy. But pleasant. Andrew was very helpful.

Lee M. | Expérience générale |
Évaluation :

All good

Karol E. | Premières impressions |
Évaluation :

Have trouble with the move or U-Haul

Jessie M. | Premières impressions |
Évaluation :

Great customer service

Lee M. | Premières impressions |
Évaluation :

A-one service. Thanks.

Jamie M. | Expérience générale |
Évaluation :

The staff is great and friendly! Variety of storage sizes.

James P. | Premières impressions |
Évaluation :

Good Service

linda m. | Expérience générale |
Évaluation :

Excellent service!!!

Jamie M. | Réservation |
Évaluation :

The staff was very friendly!

Jacqueline R. | Réservation |
Évaluation :

the team did a great job. we came in on time but had to unload the truck to the onsite storage. they let us have the time to complete what we needed and were very friendly.

Letecia L. | Réservation |
Évaluation :

Great customer service

JOYCE C. | Expérience générale |
Évaluation :

I rented 2 u boxes. One had great seals & well made. The other was a box made of plywood with a tarp like covering. The well made did well, The other not well & my couch was destroyed & got bugs

Patty W. | Expérience générale |
Évaluation :

Andrew at the Titusville store was great to work with. As a matter of fact all the people I've worked with at uhaul we're good. Your policies stink. I will never use uhaul again.

Timothy C. | Expérience générale |
Évaluation :

Rude and extremely unhelpful. One day late delivering and a day late picking up. Took hours on the phone before finally getting an answer. Transferred several times. Worst experience ever. Never agai

Michael O. | Expérience générale |
Évaluation :

Andrew H. went above and beyond my expectations. The man was polite and very kind to speak with. I think he ought to be used a a training standard for all future Managers.

SHAWN G. | Expérience générale |
Évaluation :

Most of my furniture was contaminated with mold and mildew. When I addressed this with the folks at the facility, they could not offer me any explanations.

Stacie S. | Expérience générale |
Évaluation :

I recommend uhaul to every one I had a uhaul for 5 days it ended up taking me nine days and they did me very fair more then fair I will use them always

Donna P. | Expérience générale |
Évaluation :

when I rented my u-box , the operator at the 1-800 number very miss leading. You can not take the u-box off the trailer!!!!! So the u-box is approx. $80 a month, but the trailer is $5 A DAY!!!!!

Non reviews have been submitted for this location.

Retour
Haut de la page