Customer Reviews for U-Haul Moving & Storage of Towne East

2591 évaluations

5213 E Pawnee St   Wichita, KS 67218
(Northwest of McConnell Air Force Base)

(316) 684-5283

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(316) 684-5283

5213 E Pawnee St
Wichita, KS 67218
(Northwest of McConnell Air Force Base)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
3

Wish you had longer hours for your storage.

ledora p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry V. 
Évaluation :
5

I reserved an appliance dolly online and the day of pick up there were none available. I had to use a utility dolly that was less effective.

EMILY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA L. 
Évaluation :
5

The gentlemen in the front work hard and have been very accommodating, despite the very busy pace/customer demand. Sending so much gratitude.

Corrina A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Coby L. 
Évaluation :
2

Of all the Uhaul centers I been to, this one has some issues. Maybe i should of called ahead to ask but from previous experiences, never been an issue I had a friend follow me to the location so i could drop off the truck for the day while i was work to return latter in my personal vehicle to get a unit to unload the truck I pulled in and one of the attendants said, ok but over in another area, to which i did, I was getting of the truck when the same attendant was there and said the manager said no i couldn't just park there because of space on the lot and was a liablity. I was ok never had this problem before but ok I drove back myself during my lunch hour to secure a unit at the site, I was there for an hour because they didnt know what was wrong with key card system. Then when i did try the key , it didnt work. the second try did. for a faciility with limited space. there is ONLY 1 door accessible for an interior unit and there was a 26" truck parked in front of it. The attendant said it would not be there when i returned after work to unload. When i did return after work at 6pm it was there along with person who rented it and was unloading I asked him how long he was there and such. His answer astonished me. He parked it there the evening before and got his unit the same day i did. and still got to leave for the next day. I was not able to leave any vehicle I like to report this facility is discriminating. Some can and some can't do certain things. If they don't do for all the same then that manager needs to have a discussion with his program. I only chose this location for a matter of convenience of where i am located, def would not for the service. I was not in the mood to drive around and locate other locations, I would have if I had the time,

greg S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

The employees really enjoyed helping customers and were friendly.

Stephan B. 
Évaluation :
3

Linda at the call center was rude. They couldn't find any of my info even though I had the contract right in front of me. When I tried to drop my uhaul off I couldn't use the app because it said I was registered. I tried to recover info and it kicked me out of the system. Sat online with check in customer service for 45 minutes and never got anyone to answer. Will never use Uhaul again. Your customer service sucks. The only person with a brain and people skills was the manager of the store.

JENNIFER T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
3

I was charged for a dolly I didn't ask for. And they charged me for gas, when the truck was full at drop off. Kinda ridiculous if you ask me. What a way to nickel and dime a person!

Karenna H. 
Évaluation :
5

The sore manager was truly exceptional. After a slight mishap with some other employee at the store, the manager took exceptional care of what I needed.

Mary C. 
Évaluation :
5

No improvement necessary. Transaction was smooth and quick. Merci

SAM S. 
Évaluation :
3

I am not a smoker and someone had been smoking in the truck. When I brung truck back I told the representative about it.

JOSEPH P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shanie M. 
Évaluation :
5

Friendly awesome staffs, very helpful. A+

Jimmy N. 
Évaluation :
5

Sean and Jason took excellent care of us. Sean handled my reservation and was very helpful and friendly. When I came to check in Jason checked us in quickly and answered our questions. When we brought the vehicle back, there were several people in line. He worked to handle each person quickly and to answer all of their questions. I would definitely use this location again.

Marsha W. 
Évaluation :
5

Friendly fast service. It was more than I expected.

Marchella M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgle W. 
Évaluation :
3

Always start customer out with at least 7/8 of a tank of gas because then when the customer is charged over four dollars a gallon and three dollars extra for them to do the work and the tank is below a quarter full they feel like you were doing your part and not laying it on the customer it is not good when the customer hast to leave you and go straight to the gas station it's a waste of the customers time makes you look foolish and it's good customer service and don't give me that bull crap like I was told every time we don't have time for that I got told that four different times in the last three months three times just within a three week period as a ride on a Monday then that same Thursday then 2 1/2 weeks later also you need to give better customer service On the walk around before the customer leaves one time I got told I went over 400 miles when I was lucky to even crack 295 that happened the second time I rented a truck and didn't think to take the pictures of what the mileage was when I got in I learned my lesson and they're on the suggestion of the person who rented me the third truck

James L. 
Évaluation :
5

Want sure why I had to return truck to the pickup location rather than somewhere closer to my move to destination.

ALVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane G. 
Évaluation :
4

Vehicle needs an alignment

RONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
5

A PLACE TO PARK A CAR WHILE RENTING A U HAUL

Kimberly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krandall J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
3

It was good

Rhonda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL J. 
Évaluation :
5

Very good customer service very nice person that helped me .....

Eleazar M. 
Évaluation :
4

Great Staff!

CRYSTAL S. 
Évaluation :
1

Same thing one guy running the register to get people checked in and out and the other guy could be heard saying he had been getting trucks checked in and going to get them all day. He was busy trying to work on a car in the garage area. It wouldn't have hurt him to take 10 minutes out and get the line down then go back to what he was doing. UHAUL should have always have 2 people working register only and others bringing the trucks, etc...

LORI G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlon L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
5

Awesome Service

Clinton S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jarrod M. 
Évaluation :
5

Employees where very helpful.

Patricia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie F.  |  Expérience générale 
Évaluation :
4

My only problem is the charge for 11 days during the time that I have covid-19 which I thought they was according to representative on the phone well in Topeka said oh just call and let us know when you're on your way or when arriving now there. So I understood it that I would be paying for the first two days February 19th through the 21st and then 1 day/night of travel with car dolly and it was just March 2 to 3 2021. So if you think of the honor the agreement or understanding on the phone they should say that on the phone and in-person not one thing on the phone then not let the people at the store know the discussion good night saying I owe 670,70 $. And this is pretty much all I have a complaint about service on the phone in the stores this time I use a lot and have used since 2014 for storage and truck so the store itself pretty good and the people are nice and they've been working with me on payments for the storages when behind or I just missed a few.

James T. 
Évaluation :
1

General manager was totally rude cussed me and aslo one of his employees. Was late taking a trailer back so i called to let them know and before i got to speak to let them know i got cussed out by empliyee forst then general manager. Went inside store and general manager contuined to have a attitude and would nit listen. Ive used this places many if times and nit once was treated this way until this happen. My recommend that bith employee and General manager should not be employed at uhaul.

JOSE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lablanca P. 
Évaluation :
4

Clean your truck s out make sure computer system is working

Janet W. 
Évaluation :
2

It was admitted that the truck we drove was in need of maintenance. The rolling door was extremely hard to open and close. I strained my shoulder today trying to close it. The speedometer did not work properly and they said that they knew the truck needed maintenance. Not a great experience with the guy who rented it out to us this morning either!

Bonnie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tate W. 
Évaluation :
5

Safe and secure storage, office hours appropriate and overall a good experience with my friends at u-Haul

Giovanni Q.  |  Expérience générale 
Évaluation :
2

Need to check batteries and replace regularly before they have problems. It was frustrating to know that our battery needed replaced and it hadn't been done until it died.

Isaac W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUSTAFA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Continue as is. Service was excellent. I will continue using UHAUL for all my moving needs.

Charles C. 
Évaluation :
5

Fastest U-Haul experience yet. The employees were very efficient. On the supply and return.

TIM C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHONDA B. 
Évaluation :
1

Terrible service!!! I paid for a tow dolly and paid additional for them to attach my car to it, and they didn't.. we didn't realize it until we stopped 5 hours away on a different town. We could have had an accident.

Andrea P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Icie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberlee D. 
Évaluation :
5

Everything was great and smooth only improvement that I think could be made is maybe like periodic mechanical inspections. The truck did everything I needed it to do but had bad u joints or something clanging underneath

Ethan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH S. 
Évaluation :
5

Very well prepared, well staffed, efficient and friendly.

Matthew M. 
Évaluation :
5

Sanitize the vehicles although we did that ourselves . Back needed to be swept out but other than that great cx service for the most part

GENAYA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XAVIER S. 
Évaluation :
5

The people was very nice and knowledgeable.

REX C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

Just a small lot to drop vehicles off.

VERLON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Double check the tire pressures. I had to stop and fill up trailer tire. It was at 12# vs needed amount of 50+#

CLAY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
3

I am giving you a yes because of convenience of the location but the truck was dirty the instructions were not well explained I had a 7 AM arrival time and you guys open up at 7 AM but you guys did not open up at 7 AM it was more like 715 and then after I finally get done checking in I get told that it Hass to be back by 7 AM the next day I feel someone should've walked around the truck with me so I could inspect the truck with them and be on the same page they just pulled it around and said it was ready breaking was very bad in the truck to get up and go was very bad I've been track meaning it had no real power and seemed worn out good thing I wasn't driving it far

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

Please shovel the sidewalk better from snow and ice.

Kenneth R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Very nice people. Full service. Staff waisted no time helping. Amazing.

Derrick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOE T. 
Évaluation :
4

Provide parking for day rental customers. I had to park on a residential street a block away from rental store.

Michael H. 
Évaluation :
5

Corporate would not compensate for our delay due to Covid (10 extra days)

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
1

Before I got out of the truck, I checked the miles meter and it showed 89781. It was 89740 when I got it which was 41 miles total. The guy who inspected my truck said the total was 51 miles. I told him it was just 41 miles and asked him to check the meter again. He told me he was busy and doesn't has time to check. Then he walked away. I was really unhappy how the way he treated me.

Vinh H. 
Évaluation :
5

All went real well Rental price on 15' truck was great definitely will come back

Max M. 
Évaluation :
5

They not only gave me the crappiest truck, it was filthy dirty on the inside and the dashboard/council was sticky and dirty. Then you had the nerve to charge me 20,00 $ more because I didn't sign in online after I brought truck!!! No one told me I had to do this!!! Even though you sent me an email thanking me for bringing the truck back!!!

BARBARA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristi M.  |  Expérience générale 
Évaluation :
5

Was first set up with a storage unit at Pawnee and Seneca. After an awful experience with the general manager at that store I left and went to Uhaul on Pawnee and Oliver. Luke and the team was AMAZING and I couldn't be happier with their customer service! Thank you so much!

Kristen w.  |  Premières impressions 
Évaluation :
5

Jason was outstanding and very helpful. Overall this was a great experience. I plan to use/refer this location in the future for any of my storage/uhaul needs.

Van H.  |  Premières impressions 
Évaluation :
5

excellent facility, excellent staff

SHARON G.  |  Premières impressions 
Évaluation :
4

The people at this facility were very friendly and helpful. The man at the passenger and Seneca store however was very rude, unhelpful and short with me.

Kristi M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L.  |  Expérience générale 
Évaluation :
3

Either is or was mice in the storage unit

Garrett N.  |  Premières impressions 
Évaluation :
5

Everyone there is Awesome! Always helpful and friendly. I am in customer service as well and know how difficult the industry can be, but this crew here is top notch. I will definitely be promoting U-haul's services. Merci.

Kevin C.  |  Expérience générale 
Évaluation :
5

All staff were very friendly very helpful and knowledgeable when I had questions, not to mention the free help in trying to locate storage and even had one help me figure out my trailer lights

randell B.  |  Premières impressions 
Évaluation :
5

The employees were really nice and very helpful! If I ever need a storage unit I'll be back! Thanks for taking care if my belongings. Have a Blessed day

Michelle C.  |  Expérience générale 
Évaluation :
5

Everything was fine. First free month with a uhaul rental was a life saver

Caleb J.  |  Premières impressions 
Évaluation :
5

S.O.

Tiffany J.  |  Premières impressions 
Évaluation :
5

Aucun

Jean R.  |  Expérience générale 
Évaluation :
1

Management is awful, some employees are great. Store manager will go out of his way to be mean, parking is a nightmare and it's almost impossible to see anything in there.

Tiffany C.  |  Expérience générale 
Évaluation :
4

The staff was always very busy. I think this location needs more staff.

nick f.  |  Expérience générale 
Évaluation :
5

The entire staff is great at U-Haul Moving & Storage of Towne East. The manager was very helpful.

Mark L.  |  Expérience générale 
Évaluation :
5

I appreciated the speed in which my request was processed.

nick f.  |  Premières impressions 
Évaluation :
3

The facility needs to fix the access door!! Not sure if this will be a ionger term problem. I would prefer if it is broken, uhaul staff one additional person to open and close the door until fixed.

nick f.  |  Premières impressions 
Évaluation :
5

Everything went well, ,and we even decided to use the U-Haul storage facility !

Alan B.  |  Premières impressions 
Évaluation :
4

Very attentive staff and clean facility.

Brooke M.  |  Premières impressions 
Évaluation :
5

Thanks for keeping my belongings safe!

Paula M.  |  Expérience générale 
Évaluation :
3

U Box service is brutally slow. It was not prepped prior to arrival. Took over 90 minutes after first communication with staff to prep and depart. U boxes were convenient. End costs were hidden.

Lawrence S.  |  Expérience générale 
Évaluation :
1

There was racist comments and racist treatment. We were overcharged.This was a really bad experience .Who sends messages at this hour waking me at this time of morning.Its almost 3am and I didn't app

ava c.  |  Expérience générale 
Évaluation :
5

The gentlemen were friendly and helpful. Very organized. They knew there jobs well. Thank you for a wonderful experience!

paul h.  |  Expérience générale 
Évaluation :
5

I felt that my stuff was in good hands.

tiffany b.  |  Expérience générale 
Évaluation :
5

Great service.

Paul K.  |  Réservation 
Évaluation :
3

None they did everything possible can make me put a smile on my face and I'm so tired good standalone it brought me alone glass of water they were very nice

Beverly L.  |  Expérience générale 
Évaluation :
2

My issue was the scheduling. I specifically asked for a unit to store my motorcycle and I was advised that a unit was available. They tried to put me in an upper level, no unit was available.

ANTHONY G.  |  Réservation 
Évaluation :
5

Excellent customer service!

SHARON G.  |  Expérience générale 
Non reviews have been submitted for this location.

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