Évaluations des clients U-Haul Moving & Storage of Trappe

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Trappe

Cote générale :

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steven c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ROLAND G.
Évaluation :

Everything was perfect.

Joy J.
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The online transaction was terrible! The process to pick up the truck NOT quick and easy. It took me well over 45 min to go through the online process of picking up my Van. From taking pictures of everything to unlocking the van key from the box. Not sure if it was rusted or the cold made it hard to turn. The upon return putting gas in the truck was terrible. I filled the truck til the tank started to click. The fuel indicator never moved! I am not sure if it was not enough gas or if it were truly full? After I park the truck and do the exit photos and dropoff procedure the building lights went out! Now its pitch black and I am the only one on the property! I am alone and I am a female in the country outside at night. I could not find the Orange dropbox so I left. I will be returning the keys during day time business hours.

LAWRENCE M. | Premières impressions |
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Wyatt is knowledgeable and goes all out for you. Trustworthy. A pleasure.

Mary S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Sean S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Walter D.
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It is unmanned and encountered difficulty completing the self chick-in process and had to call 800-Go U-Haul for assistance. Then encountered significant problem with getting key out of lockbox. Also fuel gage was about 11/2 needle widths above empty. On return again encounter significant putting truck key back in lockbox!

james K.
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Le client n'a pas laissé de commentaire.

MID-SHORE WOMENS HEALTH L. | Expérience générale |
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Appreciate Wyatt assisting in our departure. Our relationship with this UHaul storage has been well over 20 years. Thank you.

Linda B. | Premières impressions |
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Very friendly and easy to deal with, even when we moved up our date.

Brian W. | Premières impressions |
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Wyatt was not responsive to emails. Tammy is great.

Christine L. | Premières impressions |
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I found the staff to be pleasant and very helpful to work with.

Christine L. | Expérience générale |
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Definitely a good experience. The manager, Wyatt and his employee were great to work with. Our rental unit was clean and the area around was well lit. The temperature inside was comfortable with it being in the 90’s outside. I didn’t have to worry about our belongs getting damaged by the heat while they were in storage. We are renting a Uhaul truck next week and we would definitely use this company again.

Shana D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Takelia A. | Premières impressions |
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After receiving my access code, I was unable to enter to building. My code was denied several times. However, I spoke to the manager Tammy and she was kind enough to give me her code until I reached customer service. After, reaching customer service, I was told that no one was at the building and I should receive a call back for my new code. From my understanding, this company is 24/7. However, it’s the next day and I’m still waiting on my call. No big deal but I would like to have my access code by Tuesday.

Melvin B. | Expérience générale |
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Outstanding professionalism Outstanding clean and well maintained facility

ALLISON W. | Expérience générale |
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Never any issues, was always able to access my unit 24 hours a day 7 days a week. Always clean and well lit! If i ever need a unit again, i will be using UHaul!

WILLIAM S. | Expérience générale |
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We have had multiple storage units of the years, especially during our 20 years of military service. Our time with Uhaul Storage in Trappe Maryland was one of the easiest and most professional we have

Richard & Brenda s. | Premières impressions |
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Tammy was great answer all our questions. Pointed out several packing box tips. She is a great employee

Tracy M. | Expérience générale |
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Thanks

Ronald T. | Premières impressions |
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I didn’t get clear directions on where to complete the registration.

Brian M. | Expérience générale |
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This facility is clean, well lite, climate controlled and conveniently located. There is no one at the facility so you are on your own. Overall, my experience was a positive one.

Robert B. | Expérience générale |
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It may take a little bit for them to call back, but when they do, it's with a solution. Very intuitive, and they don't waste time

Andy S. | Expérience générale |
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Overall, this rental went very smoothly. My earlier experiences with access to the facility had been difficult at times, but the kinks seem to have been worked out since. Well done.

VAN S. | Expérience générale |
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Excellent service and very prompt help in resolving forgotten key issue. Tammy is great. Highly recommend.

John C. | Expérience générale |
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👍

Charles B. | Expérience générale |
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great experience

Julia N. | Réservation |
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Everyone at Uhaul has been so professional, helpful and friendly. Instructions were clearly communicated and the move so far has been much easier than I expected.

Brian W. | Expérience générale |
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Nothing to add.

Martin J. | Expérience générale |
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The UHaul Self Storage in Trappe, MD was extremely clean, and the temperature never varied from 70 degrees. It was a great place to use for temporary storage. The staff were extremely help

DIANA T. | Expérience générale |
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Tammy and her management staff "get it". Grateful. indeed.

Gary Y. | Expérience générale |
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Excellent

Crystal M. | Réservation |
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You request 24 hours notification for cancellation but when you changed my pick up location have less than 24 hours only to arrive at location to find out that didn't have a truck.

tammy m. | Réservation |
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The ladies there are the best they made it easy the first time I had to get a storage unit and this time as well as when I needed a U-Haul always great service and was good experience. EXCELLENT!!

Nancy H. | Expérience générale |
Évaluation :

UHaul staff was friendly- the truck was easy for a lady to navigate/ drive, and the storage are was clean, climate controlled and well lit. Staff was helpful and overall I was pleased with the results

ALEXANDER K. | Expérience générale |
Évaluation :

Many thanks to Tammy (Trappe, MD). She was always very helpful.

Non reviews have been submitted for this location.

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