Customer Reviews for U-Haul Moving & Storage of Trotwood

Évaluation :

4

I didn't have any problems with the facility. My issue was with the mobile check in and out website. One of the employees inside was able to help me check in and I was very grateful

Évaluation :

5

I can not think of any improvements needed keep up the profits service! Five star service with me!

Évaluation :

5

Truck not that clean in the storage area. Truck cab very clean.

Évaluation :

5

Perhaps have the employees remove the electrical pigtails upon equipment return so they are not stolen from the trailers.

Évaluation :

1

The truck was raggedy and we was stranded for 3 hrs waiting on service to come spray the rusted door so it would close and they lost the key and tried blaming us and they continue to keep taking money out my account daily, horrible experience, please don't go there

Évaluation :

5

Good customer service upon arriving and once I turned in my vehicle and the setup for my storage. Keep up the good work.

Évaluation :

3

U-Haul, as a company, sucks ass. The website is so terrible, my 3 year-old nephew could have coded it. Returning a U-Haul is equivalent to visiting Dante's first circle of hell. I would rather hump a full-grown cactus, covered in lemon juice, on a sweltering summer day.

Évaluation :

4

Missing door hold open hook

Évaluation :

3

Not to charge them twice.

Évaluation :

5

Please continue to Exhibit Customer Service Values of Honesty, Integrity, Fairness and Respect towards ALL Customers who enter your Facility. By doing so, you will Levitate like the Bald Eagle which can Soar up to 80 Miles and hour and never Flap its Wings once its in The Zone! As such, you will ALWAYS have Customers, and your Facility will have to be Enlarged!!!!!

Évaluation :

5

Bonnie Was Amazing With Her Help And Knowledge Of The Info I Needed For The Uboxes. She Was Very Prompt And Professional!! Thank You So Much!!

Évaluation :

3

The equipment didn't work very well. The cabin door got stuck open. The truck seat belts didn't work. Dealing with the equipment and roadsides assistance was a great hassle however Samantha at the Trotwood location made it all better during checkout. She understood my issues and helped out to her fullest extent.

Évaluation :

3

Rented trailer had no been swept out but that did not effect its usability. The trailer gate latch on right rear side did not latch properly and had to be manipulated to properly latch.

Évaluation :

4

Ensure the vehicles are clean. We are living in a pandemic to put people in a unsanitized truck is very dangerous. One mistake like that could cost someone their life.

Évaluation :

5

This is not location dependent ! Seeking to do as much as possible prior to truck pickup & start of the moving experience & because "Online Check-In" was a requirement; I was unable to complete the check-in because I could not check the box that I had read & understood the contents of 2 different manuals on truck operation. I was unable to load either manual to read & understand the contents. The agent at the pickup station was not able to tell me how to access these manuals prior to pickup.

Évaluation :

5

Service was great! I loved the online app to sign in for my pick up it made it so easy and fast to just go and pick my rental.

Évaluation :

5

Aucun

Évaluation :

5

I would like to personally thank Bonnie Foltz for her courtesy, professionalism and going the extra mile to make my U-Box rental go smoothly and trouble-free! Bonnie, you did your job above and beyond!

Évaluation :

1

My name had been entered into system incorrectly. Everytime I went in to pay it took 15 to 20 min just to find my account. Twice I was double charged a late fee and was told sorry that's just how the system calculates. I feel that this was the poorest choice I could have made for storage. I would have been better off hiding my stuff in an abandoned basement.

Évaluation :

4

The cab of the truck smelled like mechanics Greece and the box of the truck could have been cleaned out a little bit better possibly even power-washed

Évaluation :

5

The equipment was clean but very old and lift door was very hard to raise and lock down. I think it needs to be replaced or fixed.

Évaluation :

4

During my trip the right windshield wiper blade flew off while on the highway and nearly hit my wife's car who was trailing me. In addition, the left windshield wiper would not work at all. This could've been a dangerous situation as it had snowed the night before and the roads were kicking up salt on the windshield. I did not have any problem with the facility, but the equipment was suspect.

Évaluation :

5

I was so impressed with the facility that I will recommend it to family and friends.

Évaluation :

1

Bad customer service

Évaluation :

5

Everything was available on time even at a short notice, thank you.

Évaluation :

5

Best U-Haul location I've used in my 69 years of moving

Évaluation :

3

I live in Dayton ohio and we had snow on the ground they gave us a truck the traction didn't work and tires were bald we had to pay a tow truck to come pull us out of a parking lot two times this really cost us i will never rent here again they charged us 74 dollars for three hrs and the tow truck driver charged us 100 horrible day.

Évaluation :

4

I don't believe I used 55 miles because I didn't travel that far invalid information!!

Évaluation :

5

Everything went well. A little bit of a wait time because they were pretty busy but they acknowledged us, explained the wait and apologized. Pretty great customer service.

Évaluation :

5

Wash the vehicles

Évaluation :

5

I am so pleased with the U-haul storage units that I had. The staff was very helpful prior to getting the units. They answered all my questions and even shared some tips. I am glad they were there when I needed them.

Évaluation :

5

Check in was fast and efficient.

Évaluation :

5

Rented a tow dolly and upon loading the vehicle noticed one of the tie down straps were torn and ready to break so made the journey and when I returned it made them aware of it and the immediately decommissioned it until repairs were made. Very knowledgeable and professional.

Évaluation :

3

Match the advertised price on the web.

Évaluation :

5

The manager was super nice and friendly. Really made me feel comfortable.

Évaluation :

5

There was nothing I could think of that needed improvement. Customer service was great! Truck was very clean.

Évaluation :

5

Friendly and prompt service.

Évaluation :

1

I will never use this specific uhaul location ever again. I am disgusted with how they handled my situation knowing they were in the wrong. I spoke with over 10 people in regards to my situation and they still railroaded me with fees that weren't valid because they can do what they choose. I will continue to share my experience with anyone who asks just to make sure they steer clear of this facility and the crappy operating system. Beyond inconvenient and then they hold you accountable. I'm glad I'll never deal with these people again!! Good riddance!!

Évaluation :

3

Decommission the trailer I had to use. All lights did not work and 1 tire was bald but it was all they had to give me. I reserved months in advance

Évaluation :

5

Very clean facilities. The only complaint is the lack of lighting and motion sensors in our area. The nearest sensor was not pointed out by staff upon the initial inspection of our unit but we figured it out later. I would have assumed motion sensors would be on each main aisle to turn on lights as you walk towards back of the facility. I am very impressed with your facility and staff and love that you have repurposed a business for Trotwood. Great job!

Évaluation :

5

S.O.

Évaluation :

5

Everything was great from start to finish. The staff was very Informative and professional.

Évaluation :

4

I dropped the trailer off after hours and it was a little challenging unhooking the trailer while looking around making sure no one was walking up on me. But other that my exoerience was great

Évaluation :

1

Used both truck, and storage. Truck was not well maintained. Headlight was out - not just burnt out - not there at all! Storage facility appeared clean, but other customers were overheard complaining about damage... I stored my belongings for 8 weeks during a military transition. Upon removing my possessions discovered a lot of rodent damage - my washer and dryer had had wiring chewed, couch contained rodent nest (these being the most expensive items destroyed). Was horrified and dismayed to learn that the insurance package did not cover rodent damage!! So, using this facility cost me 2 800 $in loss not including the high rental rate. Will NEVER use uhaul storage again.

Évaluation :

5

BEST PEOPLE EVER. ANSWERED ALL MY QUESTIONS, SHOWED ME THE TRUCK AND FEW THING IS DIDN'T KNOW ABOUT IT. JUST KEEP HIRING THE NICE PEOPLE !!

Évaluation :

5

Stephen Cox was very personable and efficient.

Évaluation :

3

N/a

Évaluation :

3

Truck was not swept out, matter of fact there was door framing still in back of truck. I had to drag the dolly to the truck.

Évaluation :

5

give discounts

Évaluation :

4

Online move-in process initially assigned a storage area as far from the entrance door as possible. Office manager was very helpful, reassigning us to a unit much closer to the entrance,

Évaluation :

5

Very convenient facility and stress free experience.

Évaluation :

5

The drop off location was an excellent experience!

Évaluation :

3

This location didn't recommend U-Boxes, it was a different location. But they still didn't recommend the right amount. This location however, did not call me to tell me my boxes we not going to be delivered on the day they were originally scheduled. I ended up having to turn away movers and had financial repercussions from that. I also had to take additional time off from work because of this. The following day when they were to be delivered, the service center couldn't tell me what time they were going to be there even after the driver was an hour and a half later than our original discussion.

Évaluation :

5

Each time I went in the staff was friendly and efficient

Évaluation :

3

I had an awesome experience at your newer facility in Trotwood. I am impressed by the pricing, the layout and the innovative pickup drop off convenience of the truck and easy storage options. I didn't have any issues until I passed the office hours. Around 7:05 my boyfriend tried to ask about the 24/7 service if it applied for the return of the truck. They completely ignored him while he stood at the entrance waving at the 3 employees inside. He asked me to give a shot as he returned to help us unloading the truck inside the drop off interior area. I then went and stood waving for 5 minutes. I had the lady give me the wait signal with one finger. Another gentle looked at me and said something to the gentleman who helped me with setting up my storage (after 6pm). The gentle who helped me with my storage looked me dead in my face twice and later walked around the counter and turned his back on purpose. It's understood that the office hours were over. But I had a very simple question. Does U-Haul 24/7 option apply to my purchase. I called customer service and held for over10 minutes just to ask a simple question. I pray I have no other issues with my belongings being in their care. All was great except for unprofessional behavior, may train employees to explain the 24/7 option when close to closing.

Évaluation :

1

I couldn’t get into my unit not return my truck online

Évaluation :

5

Very quick and precise.

Évaluation :

3

the owner said he would be in all the next day until close and wasn't i wanted to speak to him because he is very nice got another man that was not very nice im 37weeks pregnant and needed a storage room that was convenient in the front of the unit he stated he couldn't do that so I had to walk pretty far i was not too happy about that and if you wanted 24 access you had to pay more.

Évaluation :

5

The guy who assisted me when above and beyond ! I really appreciated it. Every making sure I had a closer unit as I am 6 months pregnant. He even was helpful before I decided on the storage unit. He helped me carry boxes to my car. Did I mention he handled this all alone while serving each customer to the highest level. Even fixing my storage card when it wasn't working.

Évaluation :

1

In the past, my experiences with U-Haul were positive. Unfortunately, this will be the last contract I will have with U-Haul. The customer service was the worst I have every experience ANYWHERE. The clerk was VERY disrespectful! And it appears no one is willing to do anything about it. I have filed 2 complaints and may file a 3rd one - my only hope is that management/corporate will resolve this issue quickly before losing any future consumers. U-Haul has lost a loyal customer and more may follow if this issue isn't resolved.

Évaluation :

2

I will never use UHaul storage ever again. Worse experience I've ever had. When we got to the storage unit we couldn't use the number to get into our unit, besides that I ask for a 10/20 unit and they gave me 10/10 unit. We had to wait 3 hours to get in touch with Jeremy which meant I had to pay extra for my movers costing me more money than I had. Just the worse experience EVER!!!!!

Évaluation :

2

This facility never had accurate hours the staff was never available and the building had multiple violations which kept me from being serviced. This was a bad experience and I will not ever use uhaul again

Évaluation :

2

This particular experience was overall horrible. So much so, that I don't even have the energy to explain it all via text. Kudos to Jeremy the Marketing manager who got out of bed at 22:00 to resolve my issue. So grateful 

Évaluation :

5

Good team, quick and efficient service. Answered my questions and got me sqaure away in a timely manner!

Évaluation :

3

Information online is not correct - the security system is not working so limited hours for access. Stated can't be fixed due to travel restrictions during virus scare.

Évaluation :

2

Carts provided are too few and too small - requires many trips to unload. Only one flat cart and holds only 4 large U-Haul boxes. Would had been worse had we not brought two of our own moving dollies. Card readers not working properly - was not able to obtain working card entry after two cards were issued (and worked properly in the showroom). Access and operating hours are limited and not as published on literature.

Évaluation :

5

New Facility is awesome one stop shop. Got moving material, rental truck, and climate-controlled storage all at same visit. It was awesome. In todays world of self check the customer service from Mrs. Noton was refreshing and greatly appreciated She is definitely an asset to Uhaul and it was great working with her