Customer Reviews for U-Haul Moving & Storage of Trotwood

1 016 évaluations

5331 Salem Ave   Trotwood, OH 45426
(Across from Lowes on Salem Ave)

(937) 529-0028

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(937) 529-0028

5331 Salem Ave
Trotwood, OH 45426
(Across from Lowes on Salem Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamauria P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin B.  |  Premières impressions 
Évaluation :
5

Employees were courteous and accommodating and helpful

ladon T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Antoine has Great Customer service attitude and very knowledgeable with a 😁😁😁😁😁😁 smile ,I was very very pleased.

Belinda A. 
Évaluation :
5

Improvement you are already there, just keep it up at what you are doing, your hold staff was friendly and bodacious, I thank you very much.

Dwight M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy W. 
Évaluation :
5

Was stuck in traffic but all in all a Wonderful experience staff was friendly and 👍👍 great !!

Belinda A. 
Évaluation :
5

The staff at this location today on my return Saturday at 11am September 17th 2022 were friendly understanding helped me resolve my issue they have great customer service nice to talk to and were a great team. They will get my business whenever I need U-Haul again.

DONTE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE C. 
Évaluation :
5

It was fast and speedy service and they are always pleasant.

Sharon S. 
Évaluation :
3

The tire pressure warning was on because they had a spare tire on I set up spouse to be withthe added insurance like I have done every time I use uhaul when I said something about it I got ignored and then told nothing she could do which at that point I said something about calling corporate and not what she said but how she said it was being a smart ass I run a business and have had a truck down and have been using a truck for the last month a few days a week for 200 plus miles a time and I can spend my money at other places then deal with the smart remarks

Garry C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Rien

Belinda A. 
Évaluation :
4

Great customer care and service!

Faniethia B. 
Évaluation :
1

Tell them the right price when they call the 1800uhaul. They told me 59cent a mile an when I got to the store it was 99.. and they gave me a reservation for the wrong truck. then I had to go 20 miles away to get the right truck so that's 60 miles cuz they set me up for the wrong reservation. Then when I thought that the insurance was only $20.while I had my rental I call the 1800 number two time first time they said it's only 19,99 to rent another day ok that was fine next day 45,99 plus insurance... I had to pay extra hell i don't even know how much more cuz on the email you can't even make out what it even shows what you paid.. so yes I'll never rent again very unsatisfied but at both store the workers were nice

Cierra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade J C. 
Évaluation :
5

Excellent customer service

Barbara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade J C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

UBOX was falling apart when it arrived at final destination! I was very lucky that contents were not damaged. Need to improve quality of box to travel safely!

Cindy A. 
Évaluation :
4

The equipment seened a little expensive only rented a 10' truck went about 24 miles, and spent about $50 plus gas other than that great customer service, and the workers were great will go to this location again for rental.

Jacob D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Burga B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T.  |  Expérience générale 
Évaluation :
2

I'm still owed the remainder of my money from my 100 dollar deposit and every time I call I can't get through! While I was getting my equipment the employees we're talking rudley about other customers infront of customers which is very unprofessional!

Jennifer H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deborah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICKALE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JORDAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carnell W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE W. 
Évaluation :
4

I did have to fill up one of the trailer tires, but overall the trailer was great, thank you!

Ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla T.  |  Premières impressions 
Évaluation :
1

Aubrey or Audrey was very rude and short. Would not offer half price of car trailer I rented when vehicle wouldn't start and could not get vehicle on trailer. Brought it back after a little over an hour. The girl checking me out needs to learn some basic customer service and not act hood.

Rob C. 
Évaluation :
5

From Nicole who took my reservation to the staff members who helped me afterwards I'd say they were the most polite and helpful people I've met in a long time. I appreciate them all.

Jennifer W.  |  Premières impressions 
Évaluation :
2

My reservation was canceled without any explanation even though it was confirmed both online and with the mobile app on the day of pickup. Had to drive 20 minutes out of my way to pick up another truck and was never offered compensation for mileage or anything. Certainly disappointing and felt like I was being put over a barrel since I needed a truck that day regardless.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina M.  |  Expérience générale 
Évaluation :
3

Be on time. The location wasn't open when it was supposed to be. My rental was for 730, I got there at 715 and nobody was there. It wasn't open which set me back on things I had to get done. But everything else went smoothly.

Sharon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerome H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

The service was great we were helped promptly Belinda went out of her way to make sure that we knew how to use the auto transport and to make sure that all the connections were correct I really appreciate her customer service

Malcolm H. 
Évaluation :
2

We extended our contract by 7 days. We were not told it would be another complete monthly charge(not prorated). When we got the receipt we were shocked to find out it was double the amount we initially paid! We were charged for two months for five weeks of usage. Very disappointed that we were not told.

jeff T. 
Évaluation :
4

The only issue I had, which did not necessarily have to do with the Trotwood location, was I registered on-line and checked-in on-line, but still had to wait in line. What was the purpose? If you intended on-line registration / check-in to be the "new" method for a streamlined customer experience, it was not. It was pointless to me.

Carla W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william w.  |  Expérience générale 
Évaluation :
5

Great Service!

Jeffrey P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanika D. 
Évaluation :
4

The guy I checked the truck In with was super sweet and really liked him. Literally

Darin G. 
Évaluation :
5

The manager was outstanding when it comes to customer service.

Mark M. 
Évaluation :
3

I wasn't happy with the price of the rental and the truck was very dirty and vacuumed out and cleaned at all

Robin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annette C R. 
Évaluation :
5

I answered NO I wouldn't recommend the location because of the distance. Staff was friendly and welcoming. The location was clean.

alaysha S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Masito k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan J. 
Évaluation :
2

Have had 2 experiences here. The first was fine. The second, not so much. They gave us a truck on empty. Told us to bring it back with at least quarter of a tank and would refund us $27. You've seen gas prices, right? We put $85 in it and after driving a couple miles realized there was a serious issue with a tire. Took it back and were given another truck with much less gas than we just returned. Upon using and returning the second unit, they refused to take it because it “didn't have enough gas- less than half a tank”. We asked if they could just keep the refund they offered and the person at the counter claimed to know nothing about that. Expensive and cumbersome experience this go around.

Jordan K. 
Évaluation :
4

Your website needs to be more user friendly to upload the photos you request. When you click the link it doesn't go to that page and no upload button.

Margo Y. 
Évaluation :
4

The guys who did the delivery and moving got the delivery time confused, so I waited half a day when they were supposed to get there by 9 AM. Stress the importance of punctuality, OK?

Nancy B. 
Évaluation :
5

I thought the agent really multi tasked pretty well while she was helping me. Two calls came in while she was helping me. I could've placed them both on hold while she finished up with me.

Demond H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mannie P. 
Évaluation :
5

Matthew Barnhill always does a great job. When I need a truck or van

Nathaniel H. 
Évaluation :
5

Wonderful staff! Building was spotless, well lit and well maintained.

Larkin V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T.  |  Premières impressions 
Évaluation :
5

Have more people working the check out .. lines too long but things was great 👍 other than thst

Teresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davion L.  |  Premières impressions 
Évaluation :
5

After some miscommunication and frustration with uhaul about my reservation and the location of my truck for pick up, the Salem location had great staff and the truck was clean and great for moving my stuff. Merci!

Julia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daria T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

monica B. 
Évaluation :
5

Excellent service Friendly

carla F. 
Évaluation :
2

I've been a customer for many years and in the past few years have spent a great deal of money with you on renting trucks. I buy storage units at auctions as you know some units can be pretty nasty. You've never had a problem with the cleanliness of any truck I've returned. Until today that is. I was charged $50 for not cleaning out the truck. I rented it to pick up new cabinet, wood flooring and 14 sheets of drywall from home depot. I did as i always do and sweep it out and make sure there is no trash in the front or back of the truck which I'll add that there was a coke and Gatorade bottle under the passenger seat that I found when I was inspecting the truck. I did not say anything because it's something that could easily be missed when an employee is checking out the truck for the next customer. Anyway, I was charged because there was some white chalkie lines in the truck from removing the drywall. The two employees made a big deal out of it saying its extremely hard to get that chalkie power out of the truck and talked down to me like i was an idiot. The assistant manager as he called himself lied to me when I asked him if he had inspected the truck himself before charging me $50 as I walked to my car he then went and looked in the truck. I do have pictures of the bed of this truck and can tell you that I've personally and bet numerous other customers of U-Haul have rent a lot dirtier trucks than the way I left it. So i suggest training the employees better and change some policies. One person should not have the ability you hand out a charge or fine if you will. Especially if they are not management.

Jody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flora C. 
Évaluation :
3

Truck was given to me with less than a 1/4 tank of gas. Truck had no A/C, was never said it didn't work, and it was 90° When I returned truck, owner was aware of a/c broken.

Peter H. 
Évaluation :
1

Hire all new staff I will never use this location ever

Judith K. 
Évaluation :
5

Very accommodating staff!

Sonia T.  |  Premières impressions 
Évaluation :
4

Everything of the delivery of Ubox is good. Only the problem i had faced during my movement is the Trotwood location people are not reachable over phone. rest delivery was on time, all items got delivered properly except one. I really appreciate uhaul miamisburg location. They helped me very good in movement.

Gaurav G. 
Évaluation :
5

There continue to give superior customer service. Stephen and Matthew are wonderful.

VALERIE M. 
Évaluation :
2

The customer service rep who assisted me when I went to pick up the truck assured me that the dolly was in the truck. When I got to my destination, there was no dolly. I called and was tild I had to come back and pick it up. No apology, no credit on my account, nothing. To have to pay for fuel and 79¢ per mile is just wrong.

Carol L. 
Évaluation :
5

Received excellent customer service.

cassandra T. 
Évaluation :
5

Worked with owner for check-out/check-in process. Very friendly, knowledgeable, and was a fantastic customer experience overall. Will definitely be using the location in the future!

Colin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hattie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

I think his name was Steven he was very professional did anything he could to give us a good service and I appreciate it

ANTIONNETTE N.  |  Premières impressions 
Évaluation :
1

Stephen Cox whose name plate said owner was very unprofessional. Charged me for another day even though my contract said drop off was 6pm. He said it was 415. I showed him contract and asked him to call someone at corp. He said go ahead and call he was done I could either pay or never rent from uhaul again. He even wrote down that the truck was returned at 605 even though I was in office for over thirty min with 15 min with no staff and a customer in front of me waiting to pick up. He told this customer to make sure that they replaced fuel or corporate would charge 6/ gallon and he didn't think corp deserved it and they rip off customers. I believe this man committed fraud with my transaction and if I don't get a response from corp uhaul I will be filing a complaint with the BBB. This rep turned his back and walked away and one his employees apologized for him and said he was having a bad day, no need to take out on customers. I don't know if I will be able to use uhaul again because of the poor attitude at the return end.

Amy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montae T.  |  Premières impressions 
Évaluation :
1

Hire an employee who loves people and their job!! Employee would not leave door open where sensor would open the door so we had to swipe the card EVERY time we needed to enter the building which meant leaving a person standing by the door loosing man power needed. Also, No large storage spaces were available as stated.

EDWARD C. 
Évaluation :
1

This is the second time I've been double charged for a trailer rental. After I talked to cashier.

ashley W. 
Évaluation :
3

Order was put in online. Ordered trailer and ball with insert for trailer hitch already on car for pickup in Tipp City, Ohio. Went to pick up and was told I had to go to Trotwoo, Ohio for equipment. Asked about ball and insert and told I could get at Trotwood. Went the approx 20 miles to get equipment and was told that I had to get ball and insert from the location I had just been at. Therefore had to drive back to original store get ball and insert, then drive back to Trotwood. This is unreasonable for all this extra driving with gad at about $5 a gallon let alone the time I lost.

Kelly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S. 
Évaluation :
5

When I rented the 15' truck, I had issue with the usable space reduced due to your dolly and furniture blankets inside the truck bed. Akin to the minibar in hotel rooms. The Uhaul mgr said there was nothing he could do. I find this a usery policy. As a customer I should be able to get a discount for hauling your equipment around. I'm sure there is some law that prohibits such business practices. Otherwise I appreciate having Uhaul for my use when needed.

Ellen D. 
Évaluation :
3

Store closed and had to check out myself. It took over an hour. They should stay open later at least until 8.

erika M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
3

It took four people to connect the trailer to my truck. Each of them were doing it wrong. The chains ended up being way too tight. I'm not convinced that any of the four people could have done this on their own.

Christopher R. 
Évaluation :
4

You changed the location for pickup but didn't let me know about it until I was at my requested pickup location. The email about the location change came the day after I dropped it off. I also didn't know an online checkin was necessary. I reserved this for my husband and the online reservation said all set and nothing about an online checkin.

Vance C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nafeesa h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fidelis A. 
Évaluation :
5

More help is needed, inside and outside, on duty around the holidays. Help is needed with strapping down a vehicle to a car transporter. My daughter had to watch a video, over and over, showing her how to put the straps on the tires. We had to ask another customer what part of the car is the frame, because the video said to attach the chain to the frame. If we had known we had to strap it down ourselves we would have brought a mechanic, or had a tow truck driver to meet us there. Not only did we have to wait two hours for the transaction to process, but it took another hour to try to strap the car down, it was a 100° outside that day! I sent my daughter to ask the manager for help, since he had come outside, manager insisted on her watching the video, even when she asked for clarity about the instructions given, he referred her back to the video. It was very disheartening!

Dianna S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tationa P.  |  Expérience générale 
Évaluation :
5

Very good and polite employees

Bartolo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rita M. 
Évaluation :
5

All we can say is that STEPHEN IS ALWAYS CONSISTENT IN PROVIDING EXCELLENT, SUPERIOR, STAR QUALITY SERVICE NO MATTER HOW BUSY. WE DID NOT GET THE OLDER BLACK LADIES NAME, BUT SHE IS ABSOLUTELY AMAZING AS WELL. HER AND STEPHEN WORK VERY WELL TOGETHER. STEPHEN NEEDS HIS OWN STORE! 5  'S STEPHEN HAS ALWAYS BEEN THE FIRST FACE MANY SEE AS WE FREQUENT TROTWOOD LOCATION. HE IS THE FACE OF YOUR BUSINESS THAT AS LONG AS HE IS THERE, THIS LOCATION WILL ALWAYS BE #1. I PRAY THAT HE IS RECOGNIZED FOR HIS GREAT ACHIEVEMENT AND OUSTANDIMG ACCOMPLISHMENTS AND SERVICE TO ALL. YOU GUYS HAVE A WONDERFUL EMPLOYEE AND I NOTICE THAT BECAUSE OF HIS OUTSTANDING PERSONALITY, IT LIGHTS UP THE PLACE. HE IS A BUSINESS MAN, AND INDEED SUPERCEDES WHAT IT TAKES TO CARRY YOUR BUSINESS TO THE NEXT LEVEL. I'M REALLY NOT CERTAIN WHY HE IS BEHIND THAT COUNTER, HE IS A HIDDEN GEM! GO STEPHEN!

Misty B. 
Évaluation :
1

When I first rented a unit it wasn't the size I wanted and there was misunderstanding about the unit . So I will up getting 2 units instead of 1 the misunderstanding was not my fault it was there's. Then some of my money was taking out of my account didn't have a clue where it was going. Find out U-HAUL was talking money out of my account they call it auto pay. Didn't know this because when you take money from anybody account u r supposed to let them know that payment has been made from your account And Thank You for your payment. I didn't get no thank you for your payment no anything it took me 2 days to find out where my money went to. That's not how you handle business with customers at all. But I thank U-HAUL and they need to work on how they take money from accounts and let customers know they did so it wouldn't be no misunderstood That's all I'm saying

rochelle f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawntay O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARVER G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
3

We arrived to drop off our truck after hours. The location was clean and organized. When we were trying to answer the questions on the app, it glitched 3 times in a row before could get confirmation that the truck was properly returned. It finally got to the point we were not sure if they information went through. When we tried to call the next morning we were on hold for over 30 minutes could not get ahold a person to confirm that way either. It was not until I received an email from Uhaul with my final receipt did I know that everything went through. Other than the technically glitches, our experience with the truck was a good one.

Pamela M. 
Évaluation :
5

The couple working were very thorough and pleasant. Thank you for the excellent customer service.

Tonia H. 
Évaluation :
5

I think you need to make sure that the customer knows how to unhitch the open trailer. There should be a on call live representative to help with instructions so the customer won't be stuck paying for another days rental unnecessarily.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl D.  |  Expérience générale 
Évaluation :
5

Nothing. It was a great experience.

Randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA T. 
Évaluation :
5

This was one of the nicest U-Haul locations I have used in all my years of renting from U-Haul.

Randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie C. 
Évaluation :
3

We were given a very old (damaged) trailer. Took it to Oklahoma from Ohio and on arrival we couldn't get door open and door collapsed. We had to have it towed from VRBO driveway in OK and go pick up a new one. Welding came out of trailer and we were lucky it didn't collapse on the road. Check trailers thoroughly before renting. When returning the trailer back to location in Ohio, the General manager took 3 days rental off our bill for all of our hassle. Great customer service in the end

Greg D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
2

Online app not user friendly. When ask to inspect truck was shown different pictures the actual truck. Tire pressure light on but told false reading.

Donna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leila D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA C.  |  Expérience générale 
Évaluation :
3

When removing my items there was water on the bottom of my storage containers. Thankfully my containers were water proof. However, prices were reasonable compared to other storage units.

Robin B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur C.  |  Expérience générale 
Évaluation :
4

Steve was great. He helped me forget about the worries of moving and where I would store my things I needed to at the last minute.

Klarissa D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L.  |  Premières impressions 
Évaluation :
4

Staff was nice and friendly

Carletta B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dionne T.  |  Premières impressions 
Évaluation :
4

The kiosk to get in that you swipe is not to my satisfaction because my card did not work on several occasions and I do not like to have to go to the office the convenience of having the car to get in is what's most important that needs to be addressed in a way that's what you're paying for you have access to again that's very important

Katheleen H.  |  Premières impressions 
Évaluation :
5

N A

Theresa H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAKIYAH L.  |  Premières impressions 
Évaluation :
5

I walked in to rent a unit and was treated exceptionally well, even though I didn't have an appointment.

LISA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
5

The management and staff were excellent very helpful and made the whole experience worthwhile

don F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marques N.  |  Premières impressions 
Évaluation :
5

We were happy with our storage experience and will be back to rent trucks and storage in the future. The black gentleman who always seemed to be there was so helpful and friendly.

Paul C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryant W.  |  Premières impressions 
Évaluation :
5

The guy who processed my order (sorry I don't know his name) was very professional and efficient. He handled my order in an excellent way.

Marcia P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ritasha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diamond W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M.  |  Expérience générale 
Évaluation :
2

The bathroom was very dirty and the indoor area where we unloaded was full of trash. When using the intercom system no one responded. This could be a very bad situation if there was a medical emergency in the storage area.

MARIO P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRISCILLA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MISTY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandy r.  |  Expérience générale 
Évaluation :
5

THE GAS WAS NOT WERE THE PAPER SAID JUST LETTING YOU KNOW THEY NEED TO COME OUT AND CHECK GAS BEFORE SOMEONE TAKES THE TRUCK AND THE HEAT DIDNT WORK IN THE TRUCK

Tonya H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Germaine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne C.  |  Premières impressions 
Évaluation :
5

The staff on duty was very helpful and knowledgeable and most of all honest in answering our questions. Customer service was great as well!!!

Kathy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH C.  |  Expérience générale 
Évaluation :
5

I would recommend this facility to friends.

shirley p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine L.  |  Expérience générale 
Évaluation :
5

Your facility is very clean and well lit.

Daphne L.  |  Online Move In 
Évaluation :
3

When I rented the unit I set up auto pay with Bret And gave my credit card information Yet I was charged a late fee. When I called I was told by the calling service that it was nothing they could do. That I would have to get with the local place. I was in Florida and couldn't get there When I did get there they said they couldn't do any thing Very poor

michael l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rggie C.  |  Expérience générale 
Évaluation :
5

Bathroom Toilet was backed up and full. It Needed Serviced. Other than that everyone was nice & helpful.

Barry D.  |  Premières impressions 
Évaluation :
4

Everyone was nice and professional thank you.

Chelsa W.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful & courteous and very friendly! I will Forever use this location for moving needs.

Diamond W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CBE I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGEL M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

duane j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alundria B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LASHAWNDA L.  |  Premières impressions 
Évaluation :
4

The storage facility was very nice but as far as uhaul equipment (truck, trailer) I will never use uhaul as a moving option EVER AGAIN!!

Shanna L.  |  Premières impressions 
Évaluation :
5

non

Theresa H.  |  Premières impressions 
Évaluation :
4

Très bien

Janice K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laquata T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ritasha W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amarah L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christy J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Montion P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl W.  |  Premières impressions 
Évaluation :
5

Most helpful and professional staff! Could not have been any more helpful or courteous! Went above & beyond what was expected!

Cassaundra S.  |  Premières impressions 
Évaluation :
5

Will most definitely use again

Deon T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alendre M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danicte t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toni m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarai S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latisha w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann H.  |  Expérience générale 
Évaluation :
3

Bien

Donna C.  |  Expérience générale 
Évaluation :
2

My storage unit had a leak and I had chase the manager for a week just for him to do an inspection. Once I moved all my stuff out and took my lock off the put a zip tie on my unit before I could cancel. So I was paying but didn't have access to the unit.

Carlesse w.  |  Expérience générale 
Évaluation :
1

The owner was very rude. We moved out of our unit so I came in to cancel the unit most things that you don't use a full month for companies prorate that he failed to mention any event to me went out to check the unit came back in then I ask him about the prorating since they just drafted my account on the ninth and the move out date was the 18th he said sorry we don't prorate anything so I proceeded to tell him not to cancel it then I wasn't gonna lose $100That we would keep it until the following month he pulled a paper out of the printer laid it on the desk and said sorry I've already checked you out that's pretty crappy of a business that you can't Prorate something that someone is not using

Casey E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharron N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Octavius L.  |  Premières impressions 
Évaluation :
5

I literally drive 30 minutes out of my way to do business with Matt. This is an excellent store ran by excellent people and I will come back again and again to this place in future years.

Damon Y.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Theresa M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D.  |  Expérience générale 
Évaluation :
5

Thanks for clearing up the misunderstanding!

JERMAINE R.  |  Premières impressions 
Évaluation :
3

I will say trying to get someone on the phone is very hard... I waited for almost an hour to speak with someone it's like someone would pick up and then put me back on hold without saying anything.

Leah E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coett J.  |  Premières impressions 
Évaluation :
4

I didn't know my move out date was yesterday. I didn't receive a phone call of this notice.

JERMAINE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M.  |  Expérience générale 
Évaluation :
5

Got me in an out without a hassle

Rendell M.  |  Premières impressions 
Évaluation :
5

Mike and his team went above and beyond great customer service…. I had a very bad move and they were the highlight of it Mike and his team put a smile on my face I will only go to Uhual Trotwood Ohio thanks from a very satisfied customer Diane S Sanders

Diane S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE S.  |  Premières impressions