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The return after hours didn't work well for us. Camera location services didn't work well. Need a way to send pictures even if that feature isn't working.
u- haul charged me for extra days that were not warranted. Was broken down for 2 days and was told would be given 2 days extra. Severe weather in TX caused roads to close and change in travel and told could have 2 extra days no record and charged for days should not have been. Wait times for help excessive
First they didn't check the mileage,I took pictures of it before I left truck was dirty and had bad tire pressure sensor and when I got back I took pictures of the mileage I drove told the guy he said he knew about the tire ask for a refund because he charged me with more miles than I drove said that they would put it back on my card, still have not recieve it got charged 60 bucks for two hours they use to be better than this if you can get a truck somewhere else do so
Excellent product and service
Nothing, just keep up the good work. Great folks
Our drop off point was 3 hours away ,
Better customer service experience
N/a
For one, it cost too much for the small unit I had. Two, I cancelled my unit in January 2020. Gave the key and lock to the worker. And they were my keys and lock! I didnt need them anymore. I have not even been on that side of town since then....and yet they continued to charge me, sued me and auctioned something off for $1. Not that i cared.....since i CLOSED IT! Plus they always had a truck parked right in front of the units. Its inconvenient to never be able to access ur unit because the parking lot is so small and awkward and junked up. They never had adequate help...so the long wait for them to be able to move the trucks to access the unit was unnecessary and inconvenient. Id never recommend Uhaul in tupelo ms to anyone ever. Id recommend u just close the place down. Poor poor poor all across the board. Thumbs down
Nothing that I could see by my experience.
Very pleased
Keep up the good work! I can't complain about my visit.
Please make sure my deposit is returned. Thank you
Improve your website ! Overall good experience at this location.
Good
Everything was great nothing negative
I was not advised that I was to fill up gas tank before returning the truck. I'm a 69 yr old woman that never had driven a truck like that & wouldn't even known where the gas tank was.
This location was great. Staff was quick and friendly.
Nice facilities and customer service
The guys in the office were great. They were very accommodating. We returned the truck after hours. The guy was in the office finishing his work and unlocked the door and came out to help us with the return of the keys. I appreciated that he came out to help us even if he didn't have to. Great employees, great customer service.
Needed cruise control and quieter inside cab had to yell at each other inside
Over priced
My things have mildew on everything in my storage unit
Great customer service!
Every thing was great the younger guys that work need to know that the straps on car dollys wont reach to put car on dolly youved got to push it on dolly are hav a way to combelong it up on dolly then putstraps on tires &ratchet it down/i will use u hall again thanks terry rodgers
Took the trailer back 2 days early and still got charged for the last 2 days. Also let him know the truck had an issue. I hope he will check it out
Great service, very friendly staff, helpful and super efficient equipment.
My rental had a headlight out. Also, the visor was broken & hanging down in my view. The truck needs some upkeep/maintenance.
I had a previous bad experience with his location that neither the owner nor U-Haul corporate would resolve to my satisfaction. I only rented a U-Haul this time out of necessity and desperation. However, I was happy to learn that the manager that had been so rude and dismissive toward me in that last experience was no longer working there. Penske is still my first choice.
When I rented a trailer, a incorrect return time was indicated(only 4hours). Had I not noticed the error I would have been charged for another day. I hope this was an oversight and not a way to make extra money.
We were charged an after hours convenience fee for returning our vehicle during the time we were scheduled to return it after we were explicitly told we would not be charged the fee. I'm pretty disappointed.
The store workers were friendly and knowledgeable.
Calling takes forever for someone who must not be there to answer and then they don't know what to tell you cause they aren't there . And forget anyone calling you back as I was told they would have someone do . Left keys to multiple houses in truck that road like a log hauling wagon but has stressful when every says they will look or have someone look and call only to have no calls saying they looked and 3 times and a trip back to business has produced no keys or calls
This was my first time to rent from this location. It was very well equipped, had knowledgeable staff, and the truck ran just as would have expected it to. I returned after hours, and U-Haul's text message link worked great for returning the truck and getting a final bill. I was pleased.
Manager was outstanding!
Great helpful staff.
You guys were AWESOME! Thanks Damon!
Give better equipment to customers who drive more than 300+ miles
Used the ap and it didn't speed up the process. Asked all the same questions when I did everything in the ap. This is not my first time using the ap apparently they don't know how to utilize it. Only one person, under staff. Poorly ran. Parking lot not organized and made it tight to get out.
It's so hard to get anyone to answer the phone.
Wouldn't change a thing. Excellent equipment and great service from a very personable and friendly staff. Thank you.
Tupelo facility manager and staff are very professional
Make contracts visible for reading and stop trying to scam the customer.
Charges on my account that insurance should have covered
Customer experience is definitely not there priority. Never leave the store the store until a concern is addressed and handled appropriately.
Jon was very helpful and made sure my needs were met!
My storage unit had green slime in front of it and my stepfather and I almost fell because of it. The unit also had water standing in it and it molded all my furniture. I called three times to tell the manager about it and he never returned my calls. I went to uhaul office three times and left my complaint and phone number each time. He still never called me back. I finally got fed up and took my stuff out of there.
My only concern was I was on the second floor which means I had to climb up stairs and it’s so much hotter on the second floor compared to the bottom. They should incorporate air on the second floor
I only to be treated like a paying customer and not treated like I was trying to get something for free by management of all
Great People, very friendly and helpful. Fast service also.
Jon was very friendly and courteous everytime I went in to make a payment. When I closed out my unit he told me if I ever need Uhaul again just come back
John, is a great guy and handles people excellent
I couldnt use it, Storage was too small. I think all the storage unit need to be mopped and clean out in climate control. The associate Dewey was very helpful, he took his time to help us.
We went into the uhaul store on west main. The line was very long. A man was there alone No Help. His name is Dewey. He was patient,very friendly with everyone.He answered all question for us as well!
Great customer service.
Most of the property we stored there got infested with mold
I kept my belongings in storage for almost 3 years. I just wish you didn't raise the rent on me.
Thanks.
Nice job guys
The worst treatment and service i have ever seen
They was great help
I got my storage on Nov.4 2018 I paid all my dues and received a letter November 28 2018 saying I owed 200 dollars in late fees when I had only got the storage 2 weeks prior. SERVICE WAS HORRIBLE!!!
It was great just needed a little help with customers. But they were nice
The storage room had holes from previous clients damage that were not fixed. Had to ask the salesperson numerous times to help me with the check out procedure and a copy where I was paid in full.
IT RAINED IN MY STORAGE AND I WAS POORLY COMPENSATED. My clothes was wet and smelled, my mattress was wet and mildewed, my table is destroyed and important papers was destroyed, the insurance is a lie
I had an appointment to pick up my u-box. I was told it would be on a trailer. Was there 90 minutes trying to get it. Most of the delay was due to computer problems but it was a frustrating experience
An employee of UHAUL took a heavy dresser from my storage locker and would not return or pay for it. This was the fourth locker I had rented. I was moving to a new locker because of leaking roof.
Thank you for making my move stress free. UHaul has been a real Blessing over many years for my family and l keep up the good work Usher Sawyer III
Alisha was very friendly and helpful in all aspects of rental, both a truck and a storage room. Will definitely rent here again! Thanks!!
