Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service was great, however the lot is very small and parking personal vehicles when picking up is difficult.
Madison M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Naomi G.
Évaluation :
4
Open earlier, some of us. only have a day off on sundays
Paulette F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danette G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roberta S.
Évaluation :
5
Staff was very understanding of a mishap I had with the vehicle. Issue was promptly resolved without scorn or ill feelings towards me by the staff for my blunder.
Douglas. H.
Évaluation :
5
make sure the windows are clean
Michael B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob P.
|
Expérience générale
Évaluation :
5
Very pleased with them!
SUSAN R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terrence T.
|
Premières impressions
Évaluation :
5
Rien
Melinda C.
Évaluation :
5
Absolutely remarkable customer care and service!! I'll never go anywhere else for my Uhaul needs. Everything was explained clearly and they made sure all my needs were met. Outstanding location if your in need of their services. Highly recommended!!!
Jamarcus M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth C.
|
Expérience générale
Évaluation :
5
JAY AND SHANNON WENT ABOVE AND BEYOND TO HELP ME, KEEP ME INFORMED AND UP TO DATE ABOUT THE STORSGE UNITS THAT I RENTED. THE PHCILITY IS VERY CLEAN AND SAFE. CUSTOMER SERVICE PROVIDED 5 STARS PLUS..... I WOULD HIGHLY RECCOMENED THIS UHAUL LOCATION. THE STAFF ARE WONDERFUL!!!!!! I WANT TO THANK THEM SO MUCH FOR MAKING MY EXPERIENCE A PLEASANT ONE!!! NEVA K.
Neva K.
|
Expérience générale
Évaluation :
5
Great customer service and informative. I would reccomend .
Neva K.
Évaluation :
5
Impressed
Jacob P.
|
Premières impressions
Évaluation :
5
N/a
Eric B.
Évaluation :
1
Horrible customer service by Sabrina
Lilybeth V.
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Wesley S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scotty B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jena W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Aja H.
|
Premières impressions
Évaluation :
5
Muchas gracias muy amables
Miguel C.
|
Premières impressions
Évaluation :
5
Best Uhaul in town
Ramona B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Foster C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
max s.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Herbert A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jack s.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JONATHAN R.
Évaluation :
5
We used our unit for 2,5 years while we we’re stationed at fort hood, never had an issue, it was always easy to come and go and the facility was always clean! 10/10 would recommend!
Jasmine V.
|
Expérience générale
Évaluation :
5
Very nice services and staff is always friendly. Yes would recommend them to anyone.
Larrette S.
|
Expérience générale
Évaluation :
5
Way too expensive! What happened to unlimited miles? I could have rented a luxury car for the same amount of time for less!
SHAWNA J.
Évaluation :
3
Guy who booked my reservation only booked me a one-way. Never explained to me how the whole process of renting a truck and hiring helpers/movers worked because he was too caught up on getting my card information. Got to the location to receive the vehicle and was told I couldn't add additional mileage to my reservation in order to bring the truck back to the same location I got it from.
Jalen S.
Évaluation :
5
The people where more than nice, they went above and beyond what passes today for customer service
ROBERT W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TOUSSAINT J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timolin N.
|
Premières impressions
Évaluation :
5
Roland was very helpful toward my needs. He answered every question and addressed my concerns. Roland was very courteous and respectful. I ended up seeing Roland three times, as I needed additional storage units. Twice, I called Roland and told him what I needed, and he had everything ready when I arrived. Awesome job Roland!!!
Christine M.
|
Premières impressions
Évaluation :
4
Rien
GERARD R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK B.
Évaluation :
2
If your using this uhaul locally, but your license isn't from Killeen/harker heights. You'll get charged for out of local area. Pretty sure I got charged as if I was going to take the uhaul and turn it into a different location. I went 6 miles total lol. Smh
PAUL H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kari M.
|
Expérience générale
Évaluation :
5
Great service, great people!!!
Lee H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiara A.
|
Expérience générale
Évaluation :
1
When I rented the unit it had lights. When the lights stopped working two years ago I notified the manager. She said they would get the lights working. I checked on the status every month until it became obvious that they would not repair the lights. Instead my storage fee continued to increase every year.
Shirley E.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENZEL G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricardo M.
|
Expérience générale
Évaluation :
5
Great location and service. I was called when the truck was available.
Peter K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jena W.
|
Premières impressions
Évaluation :
5
Recommend fixing the big hole close to the gate.
Jose C.
|
Expérience générale
Évaluation :
5
The front Clerk was very Respectful and answered MY questions and questions I didn't know to ask. I will be happy do business with him again.
RAUL C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Terry W.
|
Expérience générale
Évaluation :
3
It states on the contract to give you the best deal, including a combination of daily, weekly, and monthly rates. My three day rental was $383. Only one day should have a rate of $89 not all the days for that part of the contract to have been fulfilled. I was over charged a total of $70 had it been given to me at the best price with combination pricing.
Kirsten M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENZEL G.
Évaluation :
1
The Rental keys got locked inside the rental vehicle, the employee didn't provide me any support, I was stuck with my family for over 4 hours until I had to use my own personnel insurance (USAA) who was able to support and take care of my family, instead of the U- Haul staff who didn't make any effort to help me.
JOHN R.
Évaluation :
5
The mangers were very helpful and very courteous
KAREN M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
cierra c.
|
Expérience générale
Évaluation :
5
Jannell and Shannon and the whole staff was excellent
pamela b.
|
Expérience générale
Évaluation :
5
The service I received was beyond exceptional. The service agent was kind and well informed in all aspects of the experience and she upgraded me to the next size truck since the truck I ordered was still in use. Great experience. Thank you.
JACQUELINE V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARRELL T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tangulia M.
|
Expérience générale
Évaluation :
5
Smooth rental. Thanks for all the helpful ideas of what size truck I needed.
JAMES R.
Évaluation :
5
Clerk was amazing
Roberta S.
Évaluation :
5
Excellent service from location attendant! Availability of vehicle was very easy. Vehicle performed very well. I was very satisfied with overall experience. Thank you very much.
VICTOR MANN G.
Évaluation :
5
2 thumbs up !
JERRY S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lashonda G.
|
Expérience générale
Évaluation :
5
The staff were amazing! They made sure the unit was secure at all times! Even it wasn't they called and let me know.
Charlescia T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAMIEN K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Krissie M.
|
Premières impressions
Évaluation :
5
The staff at this location were extremely pleasant and helpful.
stacey a.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
DEBRA W.
|
Expérience générale
Évaluation :
1
Horrible, would never give them a penny. Customer service was horrid.
Chasity H.
|
Expérience générale
Évaluation :
5
Ensure prices on contract are what you're actually charging the customer. I was told once price, but was charged more every month. Great people, friendly environment. Lorraine is great!
CHASITY H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDY M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandon G.
|
Premières impressions
Évaluation :
3
I would expect a refund for the days I did not use the storage. My bill was due on October 13th and I moved out on October 7th so those remaining days I would of thought I'd get credit back but didn't.
Latoya H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristen H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ricky v.
|
Premières impressions
Évaluation :
5
Shannon and her team were phenomenal. They educated us on processes and procedures of the establishment. She was very courteous and went out of her way to ensure we had what we needed to be successful.
kevin A.
|
Expérience générale
Évaluation :
5
Wonderful group of guys over there very well spoken easy to work with Makeing things simple for customer
EARLY R.
|
Premières impressions
Évaluation :
5
Thier service is excellent, and the facility is clean. Staff is very helpful and professional.
Yong N.
|
Expérience générale
Évaluation :
3
So far it's good.
JAMES LYNN R.
|
Premières impressions
Évaluation :
5
Nothing, all good 👍
ROGER H.
Évaluation :
5
Everything was great!
Davante J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Xavier G.
|
Expérience générale
Évaluation :
5
Great place 👌
Toniva T.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
SANTANNIA G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori D.
|
Premières impressions
Évaluation :
4
The van had a terrible odor like a farm but I picked it up at 11:30pm so there's no one physically there to help me. I guess I just have to work with what was assigned to me.
Satui T.
Évaluation :
5
The owner aasisted me in getting my reservation changed to her location, despite being extremely busy with customers in the store and the phone literally ringing off the hook.
DANIEL C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASMINE B.
Évaluation :
5
The staff is wonderful and enjoy to be with if I ever would need another storage I would use them again.
Sharmon V.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary V.
|
Premières impressions
Évaluation :
5
Shannon was very professional and very helpful during the process to make sure I was comfortable with the rental process and make I was taken care of properly
Stefan B.
Évaluation :
5
Mr. Jay was one of the best u-haul managers I have ever worked with. He explained everything! Great job Jay.
LEE B.
Évaluation :
2
I will never rent from that site again the truck was given to me with no gas and it was dirty
Russell W.
Évaluation :
5
Excellent service à la clientèle.
Vincent C.
|
Expérience générale
Évaluation :
5
The manager Jay was very good and did a great thorough job of briefing me and helping me prepare for my move.
Robert H.
|
Premières impressions
Évaluation :
5
The air conditioner in the truck turned off whenever you gave the vehicle gas. The steering was very loose in the vehicle in and the brakes were very Spongy. The location was wonderful and the girl working there was great. I just feel like this vehicle has served its purpose or needs a lot of maintenance upgrades. Merci
BRIAN J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Junius F.
|
Premières impressions
Évaluation :
1
They changed everything on me without even notifying me and then I wanted to pay him where he had about it
ALBERT D.
Évaluation :
5
Owner was very helpful and informative, other than for the extreme heat while moving in; overall experience was great. Thanks again.
Wayne O.
|
Premières impressions
Évaluation :
5
Excellent customer service!
FELISHA L.
|
Premières impressions
Évaluation :
5
They were friendly and polite and made us feel welcome
Damian J.
|
Premières impressions
Évaluation :
4
S.O.
Sheila C.
|
Online Move In
Évaluation :
5
Both the agent when I picked up and dropped off were the nicest uhaul agents I have ever met. Wow I will only be using this location from here forward. Cargo van I rented was perfect for what I needed
LEXI H.
Évaluation :
5
Although we had an check in mixup over my online checkin the facility took care of me . Excellent service.
Robert M.
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Martina S.
|
Expérience générale
Évaluation :
5
Very nice couple greet us very well and friendly
Toniva T.
|
Premières impressions
Évaluation :
5
Shannon was incredibly gracious in resolving an earlier issue with another U-Haul facility. I was so appreciative of her experience and understanding.
Delisa L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nefi L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany W.
|
Premières impressions
Évaluation :
3
Was a Little Late returning truck and I was automatically falsely accused of motor vehicle theft and threatened with the law. Not really sure that's what Uhaul's first step in dealing with its clients should be.
JOSHUA T.
Évaluation :
4
I've appreciated the fact that Uhaul hasn't raised its prices dramatically over the years!
LINDA P.
|
Premières impressions
Évaluation :
5
Great service! Shannon and Jay were professional and very considerate in helping me with obtaining a storage unit. They followed through with phone calls. Second time renting from this location. Price is reasonable. Area is pretty decent!
Francine A.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carla K.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James S.
|
Expérience générale
Évaluation :
5
None-All was well.
RONNIE S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tangulia M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LARRY T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen S.
|
Premières impressions
Évaluation :
3
Speed up the pickup process. Literally waited 45min for the customer service rep to help one person in front of me. I was needing to move on a tight deadline and ended up missing my appointment to drop off some furniture as the place was closed because I couldn't get my u-haul in time.
WENDY SUE W.
Évaluation :
5
I’ve been a regular customer and customer service was great!
Vincent C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JORI Z.
Évaluation :
5
Did a excellent job helping me located the unit, even if it was in another town. I returned the unit in Killeen since I live in Killeen. Will definitely use them again if I have the need for a rental.
JAMES C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
rodolfo s.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Avery H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
crystal c.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
tim h.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
THERESA W.
Évaluation :
5
Amazing group of people.😘
crystal l.
|
Expérience générale
Évaluation :
1
This was the worst experience. I reserved a 10 foot trailer for Temple Pick up. I get a call the day before pick asking me to drive 30 minutes away to pick it up. Then I was promised a 15 foot truck and the extra mileage at no additional charge. I got there and it was only the 10 foot truck. The estimate did not include taxes so there was an extra fee that I was not prepared for. Then the lock box for the keys wouldn't open. Plus the tank was only half full. All in all NOT a pleasant experience. I have another move on June 5th that I was planning on using Uhaul for but I am seriously thinking of using someone else.
Amy C.
Évaluation :
5
Awesome intro, friendly staff and clean facility
Mechelle L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGE O.
Évaluation :
5
Awesome and courteous service. Thank you for the service.
JOLENE M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark J.
|
Premières impressions
Évaluation :
5
We had the best experience renting our storage unit. So quick and easy! We will definitely let anyone we know looking for storage about Shanon and Jay and the amazing service they gave!
Kari M.
|
Premières impressions
Évaluation :
5
Awesome customer service!
ESSENCE C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Austin K.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ASHLEY R.
Évaluation :
3
Good place nice people. Just had an issue with switching my card over before I left on deployment. I called and switched my card only for them to have an issue the first month I was gone. Little things like that grind my gears.
CLAUDE F.
|
Expérience générale
Évaluation :
1
The U-Haul was filthy. The windshield and windows were filthy. They inside was filthy. The windshield wipers didn't work properly, and it POURED both days. The arm rest was broken on the driver's seat. It was not an enjoyable experience. But it got the job done.
RICHARD S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert D.
Évaluation :
5
Wouldn't chose or recommend anything else except Uhaul for storage and moving. Excellent service.
Christopher P.
|
Expérience générale
Évaluation :
5
Keep up the good work but the only thing was the systems were down maybe due to the stormy weather.
Rose R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy B.
Évaluation :
5
Amazing so friendly, helpful, accommodating, extremely professional and understanding.
MITZI P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Toinette R.
|
Premières impressions
Évaluation :
5
Very friendly staff, professional and pleasant to work with
Tammy O.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Xavier G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad R.
|
Expérience générale
Évaluation :
5
Quality customer service. Great, friendly staff. Very professional staff.
Michael M.
|
Expérience générale
Évaluation :
5
Stay sweet and keep doing you don't change anything
SHARMON V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott T.
|
Expérience générale
Évaluation :
5
Quick and efficient.
ERNEST DELMAR W.
Évaluation :
5
I had 0 problems & my household goods stayed there foe 1 yr. Thanks UHaul.
tracey f.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTINA LUCIA W.
Évaluation :
5
The gentleman man that' took care of me was awesome! He was great! Well mannered charming and he was sure to go over everything I needed to know. I happy I went to his location. This establishment represent what I know about Uhaul I stopped at the one off the expressway in Killeen and the man was very rude and obnoxious
HILARY W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONALD C.
Évaluation :
5
The courtesy calls helped a lot. The customer service was very good.
Carolyn S.
|
Expérience générale
Évaluation :
5
Shannon was excellent, great customer service. Above and beyond.
Scott T.
|
Premières impressions
Évaluation :
4
Lanes are tight for 26ft truck
JOEL D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Colin H.
|
Online Move In
Évaluation :
5
The staff at my unit was the best i have ever experienced. They best any uhaul station in the killeen area hands down way more friendly and helpful. They made my storage worries go away before i pcs'd as they knew exactly how to help me and made sure I got everything i needed
Michael D.
|
Expérience générale
Évaluation :
4
The owner was every nice you don’t see that to much thank you
Loretta F.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
delilah t.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phyllis T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Myiesha F.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW D.
Évaluation :
5
The Alexander's were AWESOME!!! Very professional, efficient, helpful, and a real pleasure to meet and do business with. This U-haul is the very best that I've encountered throughout my military career. My sincerest appreciation to the Alexander's for all their assistance. GREAT CUSTOMER SERVICE!!!
Ivette F.
|
Expérience générale
Évaluation :
5
The best storage place, the best staff, always helpful, always happy..... Thank you all.
AIDA R.
|
Expérience générale
Évaluation :
5
Very friendly and accommodating
Girard H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Soldier For T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PRESTON W.
|
Expérience générale
Évaluation :
5
Excellent staff at this location. They were very helpful and beyond friendly. I will recommend this location to all of my soldiers, for their rental needs.
Tami W.
|
Premières impressions
Évaluation :
5
This location is always come through for me, the people are friendly and very professional.
RONALD B.
Évaluation :
3
Le client n'a pas laissé de commentaire.
PAMELA V.
Évaluation :
3
There is no security cameras or security that monitors the storage area. My unit was damaged. No one knew when or who damaged the unit. I was told that my storage fees would be waived the next month due to the damage and inconvenience due opening of the unit and not being able to open it until maintenance e came in. Thankfully there was no rodents that I could see, however, I was still charged for the fee month. I moved my belongings and cancelled my service. The staff was very friendly.
Cheree C.
|
Expérience générale
Évaluation :
5
Merci.
TEKILA D.
Évaluation :
5
We had no problems at all and we liked the remote access without punching in numbers.
Linda J.
|
Expérience générale
Évaluation :
5
Thank 🙇 you for the experience and staff
from San Antonio to Killeen.
Rose R.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Rainelle T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRACEE S.
|
Premières impressions
Évaluation :
5
Thank you so much for all your help during this process! The site manager is amazing!
Jasmine S.
|
Online Move In
Évaluation :
5
The manger handle all issue ASAP.
marcus r.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth c.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VICKI R.
|
Expérience générale
Évaluation :
5
Will remember for any all future services
Soldier For T.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
VICKI R.
|
Premières impressions
Évaluation :
5
Give more info on how to do mobile check in prior to the check in process I feel this would expedite the process because the customer could of been prepared prior to check in.
MARIE S.
Évaluation :
5
Staff was always friendly and helpful!
BRENT B.
|
Expérience générale
Évaluation :
5
Y'all were my life savers! Thank you so much for being so kind.
Anya L.
|
Expérience générale
Évaluation :
5
The interior lights in 81 were not working.However enough light from outside.
evertte r.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kettely d.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lashonda G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacquelane G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isaiah K.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
QUINYATTA A.
Évaluation :
5
The manager and staff at this location have always been helpful,curtious and professional
I've rented storage and trucks at this location and I highly recommend them.
Veronica M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricardo M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taneka P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID W.
|
Premières impressions
Évaluation :
5
S.O.
enrique C.
Évaluation :
1
Took over 4 years for this matter to be taken care of I will never deal business with this killen location worst experience I have ever dealt with.
JOSEPH S.
|
Expérience générale
Évaluation :
5
The staff was very accommodating and helpful. Best U-Haul I have ever been to.
Mark H.
|
Premières impressions
Évaluation :
5
I had a great experience and excellent customer service, thanks.
VIRGIL A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
anne n.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicole T.
Évaluation :
5
Jay Alexander was AMAZING very professional and he made sure I fully understood everything. Plus excellent customer service!
Candida J.
|
Premières impressions
Évaluation :
4
Very nice made my situation priority and even thow my I'd was a little messed up they manually typed it in so I could get what I needed done
Alexandria R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM B.
Évaluation :
5
Take out the dolly and the big bag of blankets I guess that were in it. It took up about 2 feet by 3 feet and up to the top of the truck. We were counting on the whole truck and forcing someone to use your hand truck and blankets is very bad business. We needed that space and it caused us to have to re arrange the truck because everything would not fit in it. I am very disappointed in that part of this experience because by re arranging and that spot not usable it caused several boxes to rearrange themselves causing them to fall and breaking some of the contents. If I had know that hand truck was in there I would have gone to another uhaul that did not have that in it the first time I rented the 15ft truck. Next time I will look at it to make sure there is no hand truck when you order an item you expect to get the whole item not just part. I know you probably think its silly but I needed that space.
JASON B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James S.
Évaluation :
5
The staff were friendly and very helpful from move-in until move-out. The facility was clean and easy to access. They made the whole process easy and painless. My only complaint is with the U-Haul app. It was easy to navigate but it was quite buggy.
Kristina M.
|
Expérience générale
Évaluation :
5
Awesome rental experience. Very friendly, helpful and informative.
James S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESSICA A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT B.
Évaluation :
2
Excellent service. The guy there thoroughly cleaned/disinfected the cab of the truck before giving me the keys.
JAMESJOSEPH F.
Évaluation :
3
Le client n'a pas laissé de commentaire.
yolanda V.
Évaluation :
5
Trucks could be cleaner. Tires had mud on them before I got the truck. Inside could be cleaner. Also the chat room staff should advise customers if trucks don't come with a rail like the 10' truck. Thank goodness for the in store staff letting me know before hand. I think you all should have a lost of what you can and cannot put in your uhaul vehicles.
Kindra L.
Évaluation :
5
Daniel was awesome, very professional and helped us out so much. This is where you need to store stuff if you're in need in this area.
DAVID J.
|
Premières impressions
Évaluation :
5
Daniel was fantastic. Definitely went above and beyond. This is the place to go if you need storage or any of the other services they offer. Keep up the great work. First to fight.
DAVID J.
Évaluation :
4
Jay was really friendly and helpful getting us everything we needed for our drive to AZ!
Krista C.
Évaluation :
3
The people were friendly. The building and storage area has a musty smell that reminded me of grandma's basement. I hesitate to move anything with fabric in there due to the smell. Otherwise, the lot is small, prices reasonable, and the loading area was compact but good, and I will not hold them accountable for someone else cutting their internet line. Pretty convenient off I-14 and MLK Blvd.
Todd P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allen P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnnie W.
Évaluation :
4
Rodent droppings in 649.
janet e.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
JOHN H.
Évaluation :
5
The agent was still pretty new to the system. There was a miscommunication between rental. However, I believe the main uHaul got the billing straightened out. Refund show show up in 3-5 business days. So other than billing everything was great and will definitely use this site again when renting a trailer.
JUDY B.
Évaluation :
1
Lot is too small for the size of vehicles needing to maneuver to inside or around it. Horrible layout and design for an equipment pick up and drop off location
Robert E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shane P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Esteban E.
Évaluation :
5
It was a pleasure to work with staff. Question: Our 501 c3 "Soldiers In Need" mission... Suicide Attempt Awareness would like a point of contact, with your permission to honor your organization at our picnic! 254-338-8447 Pre/Founder Soldier 4theLord https://youtu.be/p2ErXJAFXBk
Soldier Four T.
|
Expérience générale
Évaluation :
5
Jay Alexander was very helpful to me in getting the truck. Thanks
EVERETT R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rocky L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bailey B.
Évaluation :
5
Very professional store. They took very good care of me.
CHAD H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH B.
Évaluation :
5
Clean, quick, and good customer service. Very affordable.
William G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESSICA A.
|
Premières impressions
Évaluation :
5
Kathrine was just amazing. She needs a raise. She was that good. Not sure what she makes but she needs more than that .
Virginia M.
|
Expérience générale
Évaluation :
5
Very friendly employees go out of their way to understand and help you with everything you need.
sharmon v.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles H.
|
Expérience générale
Évaluation :
4
Communication from staff was excellent , clean, well lite. Enjoyed doing business with you.
James-Blake b.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
marcus r.
|
Premières impressions
Évaluation :
5
Love the employees never go any where else
sharmon v.
|
Premières impressions
Évaluation :
5
The lady at the store was very nice and accessible to all my questions I did love it. I didn't know what to expect since it was my first time doing this but she made it so easy and enjoyable 100 % recommended. :)
Lilia B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ruby R.
|
Expérience générale
Évaluation :
5
Shannon and Jay keep this location so clean and well maintained. We really are going to miss this location but we moved to McKinney, Texas. Excellent Job Guys.
Mendie T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyn R.
|
Expérience générale
Évaluation :
2
Our light was broken from day one and in all the months we were there it never got fixed. Then when we went to move out we only used five days of the month and got charged for the entire month. I don't agree with the policy or the rude way it was explained to me.
josie m.
|
Expérience générale
Évaluation :
5
Professional and friendly staff!
Francine A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela E.
|
Premières impressions
Évaluation :
5
A pesar de la situación que estamos atravesando, con e Corona Virus, tanto los pocos empleados Que pudieron asistir a trabajar, como los gerentes , realizaron un esfuerzo extraordinario para atender a los clientes excelentemente
Jose P.
|
Expérience générale
Évaluation :
5
Mrs. Cat Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility. Thank you so much, Rhonda :-)
Rhonda H.
|
Premières impressions
Évaluation :
5
Mrs. Cat Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility. Thank you so much, Rhonda :-)
Rhonda H.
|
Expérience générale
Évaluation :
5
The lady that helped me was just awesome! I had several questions and she was able to provide me with answers and made me feel glad I chose U-Haul for my storage needs.
PAMELA S.
|
Premières impressions
Évaluation :
5
Everybody at this location was so friendly nice. I will continue to do business at this location. In my box everybody get a 10+
Wykeitha M.
|
Premières impressions
Évaluation :
5
The manager and staff was profrsssional helpful and knowledgable.i would highly recommend this storage facility
VERONICA M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VELDONNA R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rex T.
|
Premières impressions
Évaluation :
5
I appreciate the great customer and speedy service. A well organized and clean environment. I would definitely recommend!!!!!!!!!!!!!!!!!
Toshia N.
|
Premières impressions
Évaluation :
5
With all the headaches of having to deal with a storage unit, the management team is what makes it 5 stars. Shannon and her husband are an excellent help and was a calm ti the storm for a long year.
Michael D.
|
Expérience générale
Évaluation :
5
Catherine is very friendly and helpful
Lenny G.
|
Expérience générale
Évaluation :
2
Wayyyy to expensive!!!!!
Jovana G.
|
Premières impressions
Évaluation :
5
EXCELLENT CUSTOMER SERVICE. THANK YOU VERY MUCH FOR ALL YOU DO. MR JAY AND MS SHANNON, FROM MS LA TANYA M. RUDULPH @ 5104598347
La Tanya R.
|
Expérience générale
Évaluation :
5
Kathy was extremely helpful and friendly, she help me really well.
Lenny G.
|
Premières impressions
Évaluation :
5
Staff was very professional. Went above and beyond to help out in every way they could. Proactive in reminding customer about up coming rental payment. Very friendly atmosphere. Merci.
Cory H.
|
Expérience générale
Évaluation :
5
Absolutely wonderful staff and very good trucks
Samuel B.
|
Expérience générale
Évaluation :
3
The customer service at this location was bad, but maybe she was just having a bad day. 🤔. Good luck 👍!
Anthony B.
|
Premières impressions
Évaluation :
5
Great Service; I was contacted by phone from the staff and completed the paperwork the same evening.
Willie S.
|
Premières impressions
Évaluation :
5
This is the place for all your storage and moving needs. Professional, secure, clean, convenient, modern and reasonably priced is my description of Uhaul Moving and Storage of Twin Creek.
Roselina C.
|
Expérience générale
Évaluation :
4
Good place
Estelle R.
|
Expérience générale
Évaluation :
5
Great facility with wonderful staff.
Sherry S.
|
Expérience générale
Évaluation :
4
Service went well and the employee was professional.
Francine A.
|
Premières impressions
Évaluation :
4
I never had any problems or concerns while renting here! The staff is friendly and the place is well maintained!
Clarisa F.
|
Expérience générale
Évaluation :
5
Good job
Mike H.
|
Expérience générale
Évaluation :
5
Shannon is excellent!!! She is so nice and answered any and all my questions. Thankyou to all of you there.
Very easy sign-up procedure and plenty of room in the facility for maneuvering the truck. Appears very very secure.
Kenneth c.
|
Premières impressions
Évaluation :
5
Best storage Facility I have ever used
Christopher c.
|
Expérience générale
Évaluation :
5
Great Customer service!
Keaun B.
|
Expérience générale
Évaluation :
4
The service was excellent. The representative at one location called an location to find a couple of units for us. We are ecstatic about having our belongings in a place close and easily accessible.
Tekila D.
|
Premières impressions
Évaluation :
5
Super great customer service!
Katiria D.
|
Premières impressions
Évaluation :
5
I would use this facility again hands down no questions asked.
Tyshon J.
|
Expérience générale
Évaluation :
5
Dave was a very professional Representative for Uhaul Storage at Twin Peak. His briefing on dos and don't was very clear, and he assisted me with no delay or misleading information. Super Job!!
Randy M.
|
Premières impressions
Évaluation :
5
I have used this facility several times over the years. This time was no different-everything was perfect! I love the online paying method as well. Thanks for your professionalism & caring attitude.
Patricia w.
|
Expérience générale
Évaluation :
5
Best storage I've ever been to.
EDGAR R.
|
Expérience générale
Évaluation :
5
Jay was professional and expedient.
Terry L D.
|
Premières impressions
Évaluation :
5
Great job
REBECA R.
|
Expérience générale
Évaluation :
5
Mrs. Kayla was very nice and pleasant I would do business with her any time.
Lee P.
|
Premières impressions
Évaluation :
5
Awesome Customer Service.
Nedra M.
|
Premières impressions
Évaluation :
5
I was happy with the service
Vera S.
|
Expérience générale
Évaluation :
5
It was excellent
Marcus P.
|
Premières impressions
Évaluation :
5
Staff was friendly, knowledgeable, made great recommendations to help with my move.
Ramiro M.
|
Premières impressions
Évaluation :
4
My process went GREAT at the drop off location. The people were very very helpful in every phase of the drop off.
Lee B.
|
Premières impressions
Évaluation :
5
The staff was extremely helpful and friendly. They explained everything fully.
MARY L.
|
Expérience générale
Évaluation :
5
I told a family friend and they took 25 off of my rent for June but I took all my stuff out yesterday and didn't get the 25 which sucks
sharmon v.
|
Expérience générale
Évaluation :
5
While relocating from Ft Worth to Killeen, we rented 6 units at this facility. The staff are amazing and always worked with us to meet our needs. Very clean and secure!
Tracy G.
|
Expérience générale
Évaluation :
5
S.O.
Tiffany R.
|
Expérience générale
Évaluation :
5
Clean, Friendly and great customer service. I have dealt with other U-haul places and this one has topped it all getting 5 stars in my book.
Laura C.
|
Premières impressions
Évaluation :
5
The storage areas were always clean and well maintained. The staff were very friendly and helpful.
Cathleen S.
|
Expérience générale
Évaluation :
5
We received excellent customer service!!!
Vera S.
|
Premières impressions
Évaluation :
5
We had our furniture in storage for 6 years while we lived in Florida and never had any issues. We felt that our stuff was safe and secure
ECHELLE C.
|
Expérience générale
Évaluation :
5
Excellent service overall
Jonathan F.
|
Expérience générale
Évaluation :
5
GREAT experience
Telly P.
|
Expérience générale
Évaluation :
5
The experience went very good. Shannon provided excellent service and answered all of our questions. Thank you very much!
Sherry S.
|
Premières impressions
Évaluation :
5
The team there was great. They met my every need for storage. Thanks
scott w.
|
Expérience générale
Évaluation :
5
I would tell any one to go to this one I love how they help and are always nice..
Tonya D.
|
Réservation
Évaluation :
5
Friendly staff. Very clean facility. Reasonable rates.
Tracy G.
|
Réservation
Évaluation :
5
Very friendly and courteous employee and very helpful and understanding.
sharmon v.
|
Réservation
Évaluation :
1
liars
JETTIE H.
|
Réservation
Évaluation :
5
Workers very helpful
brenda r.
|
Expérience générale
Évaluation :
5
Thank you so much , for your Help when i need it the most..
VELMA R.
|
Expérience générale
Évaluation :
5
Great ladies at the front desk
dezarae g.
|
Expérience générale
Évaluation :
5
Secure and friendly staff.
Cesar C.
|
Expérience générale
Évaluation :
5
Staff was always friendly, professional and helpful. I would highly recommend this facility to my friends and family.
Dorothea G.
|
Expérience générale
Évaluation :
5
Great customer service!
rizzi s.
|
Réservation
Évaluation :
4
The storage unit was well kept. The temp was maintained. Thanks
JONATHAN H.
|
Expérience générale
Évaluation :
5
Very kind.
Ashley P.
|
Réservation
Évaluation :
5
The Staff was Always nice and polite. Great Communication.
jerry b.
|
Expérience générale
Évaluation :
5
Great Job
Avis W.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.