Évaluations des clients U-Haul Moving & Storage of University

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of University

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Deserae L. le

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Utilized the 24/7 key drop

STEPHANIE Z. le

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The customer service was stellar! The only possible thing I could suggest would be to have more 4x8 cargo trailers available. However, I was given a 5x8 for the same price after my reservation for a 4x8 couldn’t be filled. Not the end of the world at all. Overall great experience.

James L. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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Very friendly and helpful!! Everything was very quick and easy with great customer service!! Very pleased with my visit.

Adya M. le

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I got took for 50 extra dollars because of mis-perception on gas. Put in a ticket and was told I'd hear from someone within 72 hrs. its been almost a week. nothing yet. oh well.

Pauline W. le

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Staff member during pick up was extremely rude.

Carrie W. le

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I didnt go in. I pulled up and an employee told me where to go to put the trailer. Very smooth transaction.

Jennifer W. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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The woman that helped us both days was super professional and friendly and it was very appreciated!

Valerie C. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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A trip estimator tool that allows a multiple destination itinerary to help establish the mileage cost would be pretty cool.

Larry M. le

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I received a 5x8 trailer that appeared fine when I picked it up. We did not open and close the door to the trailer. I got home, packed the entire trailer for my trip and the door was jammed and would not close. It appears the tracking wire was jammed. I called roadside service, he had to cut the wire to allow the door to open and close. My trip was delayed three hours. I missed my first destination and lost a money deposit. I am sure UHaul will not contact me to reimburse my deposit list due to faulty equipment!

Chris P. le

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On New Year's Day, I got there before they opened and the woman who worked there worked with me and got me on the road before they were officially open. I'm very grateful for her excellent customer service!

Nicole F. le

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Le client n'a pas laissé de commentaire.

SIMONE E. le

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All is well

Joseph P. le

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Le client n'a pas laissé de commentaire.

Stephanie L. le

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Le client n'a pas laissé de commentaire.

JAMES C. le

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Very nice equipment and the app made renting easy

Brenda G. le

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Employees not professional and one had bad attitude when dropping truck off was given worst vehicle in my opinion and the girl that was there in pick up put wrong mileage in but I had taken a picture of that and gas level before leaving just in case there would be an issue

Michael P. le

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You can lower the pricing and stop ripping people off and wasting their time with your online reservation bullshit.

Deandre W. le

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Quicker customer service

Devin O. le

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Friendlier customer service

Kevin R. le

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Communication of paid services and underlying clauses

Michele L. le

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Thank God I signed up for damage coverage; I scraped the side of the truck on my gate. When I dropped the truck off, and explained what happened, they treated me much better than I expected. This was a very welcome experience for me! I'll definitely use again!

roger W. le

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I was told that the size of the truck rented would be the size I would receive for my free first month storage unit deal for renting a truck. I was also shown the size of the unit I was supposed to receive as part of the deal which was not the same size of the truck I rented by the way, but when I went to put my belongings into my storage unit it was half of the size of the one shown and was in the basement which required bringing my items down a steep stairwell...

Ronald N. le

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Le client n'a pas laissé de commentaire.

Elizabeth V. le

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More employees. Line long.

Lori P. le

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Everything was great.

Christopher R. le

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Le client n'a pas laissé de commentaire.

Lori P. le

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The representative was extremely helpful.

Tathlyn H. le

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Le client n'a pas laissé de commentaire.

WILLIAM G. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Owner was so nice and helpful. The entrance off Fountain is interesting but I don’t know that’s anything you can change

Douglas S. le

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location answered my call - needed to change pickup location - she made it quick and easy on a last minute reservation on a Saturday afternoon. Check out was quick and simple!

nyssa R. le

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Le client n'a pas laissé de commentaire.

William B. le

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Easy in-easy out. Fast, friendly service.

linceda S. le

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Le client n'a pas laissé de commentaire.

jim S. le

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Le client n'a pas laissé de commentaire.

Sonya B. le

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It was a good moving experience and very quick .the young lady was very awesome at the counter.

Sonya B. le

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Le client n'a pas laissé de commentaire.

BRYAN B. le

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Le client n'a pas laissé de commentaire.

Chris A. le

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When you guaranteed a reservation, have the equipment, Then when you offer a 50 dollar reservation refund then do it, not make excuses on why you are not going to honor it. I reserved a closed truck at a certain time so my helpers could meet at one spot at same time and get done asap, show up on time and told your truck not here but I would recieve 50 dollars of my rental, so I end up using and OPEN trailer as a sub for a truck, and when I return it told I cant do your reservation guarantee you'll have to talk to the manager on Monday to address this.

Michael S. le

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Was charged an additional 14 dollars after I was told I'd owe about 3 for gas

Seth R. le

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Le client n'a pas laissé de commentaire.

Angela C. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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I had a great experience renting a van for the day. It was clean and in great running condition. All of the staff were very nice and helpful at each stage of the process. I will definitely keep U-Haul in mind the next time I need to rent a truck.

Claudia C. le

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I had a great experience. This location is my choice although it's not the closest one to me.

Kevin T. le

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Lower your mileage rates.

Erick C. le

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Le client n'a pas laissé de commentaire.

Adam B. le

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Le client n'a pas laissé de commentaire.

Pamela W. le

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I ended up paying more because the staff didn't know how to extend and minimize services i no longer needed. Two men sat at the counter looking at me struggle to bring an apll .

Tyler S. le

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Staff was unwelcoming and on phones during presence in store. Drop off guy was eager take my key without having me sign paperwork and I got charged for 2 days instead of one without signing off on it because of this. Truck smelled highly of smoke getting in. Will be contacting monday to discuss overcharge.

Candi M. le

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The truck ran like it had transmission issues. The customer service was like we were bothering your staff. They were dry and not really wanting to do what was requested. They just want to keep telling me that something couldn't be done but the other staff had already said it could. The staff member seemed bothered by it all. I left there feeling like I would not go to this location anymore.

Amy G. le

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Le client n'a pas laissé de commentaire.

Joshua K. le

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Le client n'a pas laissé de commentaire.

Marvin D. le

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Just to be clear on the return process when location is closed

Ihsan A. le

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Thank you

Lukas H. le

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Mobile pickup does not work. Should just go in person to avoid wasting time

Joseph F. le

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Staff was very unprofessional. Not very knowledgeable about the product being offered. Had their own personal and unprofessional conversation going on WHILE they were servicing myself and other customers. They made it very clear that they did not care about us, and the other customers in the store.

Nancy M. le

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Le client n'a pas laissé de commentaire.

JOHN B. le

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Le client n'a pas laissé de commentaire.

Louie B. le

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Wonderful Experience! Olivia was lovely!

Annette G. le

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Le client n'a pas laissé de commentaire.

Deena M. le

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Inform customers that when renting Dolly’s that a message will be generated to drop the dolly off after hours and you can’t. I was not happy.

Charles A. le

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Le client n'a pas laissé de commentaire.

Tara R. le

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Other than being double charged for the truck and utility dolly which customer service said they will have refunded to me. It was a good experience would rent from there again.

Liksha H. le

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Le client n'a pas laissé de commentaire.

Nancy M. le

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Le client n'a pas laissé de commentaire.

james B. le

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Nothing

Stevan H. le

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The staff were wonderful and very helpful. The only issue they had was the speed/issues with their computer systems. They were letting us know what was going on and being very patient. If I was in their shoes, I don't think I could've been as patient as they were.

Michael S. le

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Le client n'a pas laissé de commentaire.

Alazuaha J. le

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The staff members were talking about their person lives while we were waiting. It made the process take longer

Paul F. le

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Took 30 to check the truck out because the store employee said you do updates all day to the computers and when you do he has to re enter all my information all over again, the truck had bad breaks and had problems shifting into gears, and then when I got my final bill I was charged for safe move, 14.95 ? And I declined it but when the system was rebooted it reset it and charged me extra, not a good experience.

Davin S. le

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Somehow we used 3.3 gallons of gas for driving 10.3 miles? And also the guy didn’t tell us we had to take pictures and be at the location to use the app to check in vehicle after hours. He also put in the wrong number in so we couldn’t find our order.

Stephen B. le

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While I understand that this is a challenge for this type of facility anywhere, it is nonetheless disconcerting to open a storage locker and find everything covered in mouse droppings and a dead mouse

Claudia C. le

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Twice I have rented a van. I requested a dolly on both occasions. Both times the dolly was not loaded. My account was credited for the $7.00, but if I had needed the dolly I would have been unhappy.

Charles S. le

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Everything went smoothly. Moving is never fun but the Uhaul experience definitely helped to make it a successful day. Thanks

Robert H. le

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Le client n'a pas laissé de commentaire.

Phillip W. le

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I found it disappointing that I had to check vehicle out with no employee present, also when I returned it

Philip B. le

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the after-hours drop-off is tedious with all of the pictures

Tysha S. le

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Le client n'a pas laissé de commentaire.

Claudia C. le

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Unlike the East Akron Tallmadge St location, the personnel at Fountain St. is great. This is my location of choice.

David B. le

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Make sure that all receipts are attached. We can't return unused boxes because they were ring up separately and we did not get a receipt for them, only for the actual truck and we didn't use approximately 15 of the bundled boxes. Now we can't return them because we don't have a receipt which wasn't given to us in the first place. Other than that, the experience went smoothly thus far.

RICHARD J. le

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Le client n'a pas laissé de commentaire.

Steve S. le

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The truck was basically on empty and it smelled like a smoker lived in it. Even though we couldn’t do anything about the smell, the manager at the location made sure to credit me enough off my rental to make up for the gas I put in, since I returned the truck with plenty of gas. It made the entire experience great.

Michelle S. le

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Le client n'a pas laissé de commentaire.

Lisa B. le

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The pictures that I was sent had not been updated. I would have them check the photos more accurately. Everytime I have been here the employees, have been polite and have excellent customer service.

KRISTIN S. le

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Customer service lady was very rude and disrespectful and she wasnt even waiting on me. She intervened in a conversation between another customer service representative and began getting smart with me when she didnt even know what was going on, plus she had customers of her own. I WILL NEVER GO TO THIS LOCATION AGAIN. My niece is renting next weekend and I told her not to go there and if another location doesn't have it, then to check another truck rental company like Penske.

Lura A. le

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Well the drop off box needs to be scenceable so people can see it. No one would think of a pipe. But other then that its good.

David L. le

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The truck was not available at my appointment time. They located another truck 45-50 miles away in Cleveland. I specifically asked abput leabing my car, I was assured I could leave my car there. I drive to Cleveland to gind thete was no parking there. I called the Akron University location to see if truck was available, it was. I had to drive all the way back to Akron. This cost me both time and money.

Duane H. le

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Le client n'a pas laissé de commentaire.

Charles D. le

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Nice experience..thank You!

Kevin O. le

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Le client n'a pas laissé de commentaire.

kerry M. le

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Le client n'a pas laissé de commentaire.

CAROL A. le

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Le client n'a pas laissé de commentaire.

Anthony E. le

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Maybe have TWO people working on a Saturday, I felt sorry for the one woman that worked there, she had to deal with everyone!

Timothy B. le

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Staff was fast, efficient, friendly helpful and professional.

Justin C. le

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Le client n'a pas laissé de commentaire.

Karen W. le

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Le client n'a pas laissé de commentaire.

DAMON B. le

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Well first off the worker that was trying charge me another day when clearly I know that I only had the equipment 3 days and not 4 no matter how close I was to the 4th day mark.

Michelle R. le

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I have found the staff at this location to be rude, dismissive, and lacking in complete sense of any customer service. Both during pick up and delivery of my rental they were slamming things around and ignoring customers, and during delivery one was smoking while she was “helping” me.

Bevan E. le

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Le client n'a pas laissé de commentaire.

Bridget E. le

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Very helpful employees. Would highly recommend!

Audrey N. le

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Pretty good deal for what you get and how close to campus it is. I felt safe and well taken care of despite the high volume of customers.

kelly b. le

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The crew did an awesome job and had everything loaded and unloaded in exactly 2 hours; however, my charge was for 3 hours. Please explain the travel time policy?

Wyatt S. le

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Quick service

Bridget E. le

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Christina V. was amazing. She helped us cancel a strg. unit at another facility and rebook us at hers instead. She was very friendly and helpful with van rental as well. Would HIGHLY recommend!

Vince M. le

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i WAS TOLD SEVERAL MISLEADING THINGS BY ONE OF THE EMPLOYEES AND THEN WAS TOLD SOMETHING COMPLETELY DIFFERENT FROM ONE OF THE OTHER EMPLOYEES. Actions were taken regarding my truck rental that I didn

adam h. le

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Got my items out of storage and there was mice feces Everywhere in my things smh

Dionzha L. le

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Staff was nice... Storage was clean.. only reason I wouldn't recommend is because it's outside.. for the same price I could b inside.. fo figure right?.... But very convenient

jataria t. le

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It was the worst experience I’ve had ever from a merchant providing a service ever in my life.... I Will not do business with UHaul ever again.... !!

Alexis S. le

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Nice staff, always clean & well lit. I had a few issues. I was never able to pay my contract online from home or while onsite The office always seemed understaffed, always a 10-15 min wait for help.

rodger o. le

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Worst storage company and the rudest staff 've ever dealt with. I'm going to spread all over social media TO AVOID USING UHAUL STORAGE AT UNIVERSITY OF AKRON AT ALL COST. Grade = F

Robert n. le

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I had a very easy and prompt visit. She was very helpful.

Marisa K. le

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Na

MELODY a. le

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Everything went downhill when the old manager left. New manager is hard to get a hold of and the new staff has no clue and are rude. I should have moved out months ago.

Alonbra L. le

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I had a nice experience. However, I think it would be great if you guys can install little lights in the rooms. It will make move in and out a lot easier.

Rebecca B. le

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We were very pleased with our unit and the friendly staff. Never had any issues while renting the unit, they really keep the lot VERY CLEAN. Professional staff and always smiles. Definitely Great.

ROBERT R. le

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great

REBECCA G. le

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I reserved a storage unit and Uhaul canceled it the same day and claimed to not know why. I was left with no storage space except a more expensive unit in another location. Can never reach them.

dirassa s. le

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Kept sending late notice letters even after I moved out of the facility.

Annette W. le

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No problems

Charles B. le

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Secure yes. No light. Great access hours and people.