Customer Reviews for U-Haul Moving & Storage of Verde Valley

401 évaluations

1650 E Cherry St   Cottonwood, AZ 86326
(E Of Main St)

(928) 634-5180

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(928) 634-5180

1650 E Cherry St
Cottonwood, AZ 86326
(E Of Main St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent customer service.

RANDY S.  |  Premières impressions 
Évaluation :
5

Great customer service!

Anna C. 
Évaluation :
3

Staff was great! It's clear they work very hard and are helpful, professional and courteous. Well done to a great team!

CYNTHIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILBUR B. 
Évaluation :
4

The truck was towed from my house to this location, which is less than a block away from where I live. I wish I could have picked up and dropped off from here in the first place.

Stephanie M. 
Évaluation :
4

The last question would I recommend is a yes and a no. It was quite expensive but the employees were phenomenal!

savannah m.  |  Expérience générale 
Évaluation :
4

Only a couple negative comments. 1. A need for too many contacts. 2. Gravel drives. 3. Having to stop by office to get a key to your lock is strange. Ha

Hazel J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER K.  |  Premières impressions 
Évaluation :
5

Vicki was awesome. Give that girl a raise. I have gotten a vehicle from her each week for the past 3 weeks. She has made sure they were there and ready for me each and every time. And her customer service skills are top notch.

MICHEAL E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carrie N.  |  Expérience générale 
Évaluation :
4

The afternoon before our pickup, a call came in asking us to confirm. We did get home later in the afternoon and were able to comply. I asked what the outcome may have been if we had not returned to our old residence that night, and was told that we might have forefeitted if another customer came along in need of that truck. I want you to know that this would have resulted in considersble hardship and expense to us, and we would have been very upset if this had hsppened.

William C. 
Évaluation :
4

I would use this facility again if I needed too.

DAVID S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RICKY S. 
Évaluation :
5

The on-site rental Agent was amazing! Really appreciated her positive attitude.

Kyle K. 
Évaluation :
5

Good positive people... I have always get free boxes at this location.. God bless!!

MARTIN M.  |  Premières impressions 
Évaluation :
5

They were very understanding when the move took much longer than anticipated. It would be nice if they updated the equipment, but everything worked well enough and got the job done!

PILISA R. 
Évaluation :
5

Melanie was friendly, efficient and provided me with a very well cleaned and maintained truck. She checked me back in after my use and had me on my way in just minutes. I would absolutely recommend this location to anyone looking to rent in this area!

Amalia G. 
Évaluation :
2

it took an hour to check out the van because of U-Haul computer problems, then another delay returning because the employee did not come out until I walked in the office, even though the sign said stay in the vehicle. Next new paper had to be loaded to print the receipt. Not very professional, including the manager who had to come in to handle the morning computer problem.

ROBERT O. 
Évaluation :
4

Customer service staff was very polite and helpful in person and over the phone. The person who assisted me on the phone was Victoria at this facility in Cottonwood, AZ.

ROBIN L H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIONA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROYAL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN K. 
Évaluation :
5

They are so nice at both Uhaul places in Cottonwood. This one had limited hours where the other one had access 24/7 but both are very clean and the people are very nice.

donna g.  |  Expérience générale 
Évaluation :
5

Victoria was very helpful (as always) and I appreciate her biting wit. It's refreshing to find a diamond among the pebbles!

Jeffrey T. 
Évaluation :
5

Rien

Samuel D. 
Évaluation :
5

Victoria is an accomplished, professional young woman. She is highly responsible, mature, and ready to help in any way. She has been a pleasure to have as my storage manager.

Alice D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Clean facilities, and vehicles, outstanding staff, quick and efficient services. Thank You.

GLEASON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff T.  |  Premières impressions 
Évaluation :
4

We didn't care for the additional lock you put on our unit. That should only happen if someone is in arrears with their payment.

Eric L.  |  Expérience générale 
Évaluation :
4

Well...insure the fuel gauge is properly working and instrument panel not damaged. Also ensure the customer who has a reservation gets what they reserved when they were supposed to. Not fair I get a call saying my rental for the next day to get it wasnt available because the party before extended out and I had to instead, the night before to grab a 15-ft truck instead of the pickup truck I reserved and have it back by noon the next day the day of my actual reservation because there's a to reservation for it how is this a double standard? I abide that somebody else can keep that was not right. Then on top of that my mileage went up because I was given a box truck opposed to the pick up rate? I didn't need the Box check I had to take but I still got charged the mileage of 69 cents per mile instead of the 0,39 $ the pickup was.

EMILY D. 
Évaluation :
5

Gas gauge didn't work . There was a sticker over part of the mile per hour gauge had a sticker over some of the numbers and you couldn't see the gauge

gloria W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

We used storage to hold my deceased moms things until I was ready to look, purge and donate items. Staff always friendly, helpful and patient during these difficult times. Merci.

Cheryl H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corrisa J.  |  Expérience générale 
Évaluation :
3

Le personnel était amical et serviable. The truck could've used a wash or at minimum bugs cleaned from windshield. It had bad ball joints and/or loose tie rod ends with lots of play in the steering.

Joseph S. 
Évaluation :
5

Friendly efficient service...good rates ..highly recommend them..

LARRY S. 
Évaluation :
5

This reply is for the COTTONWOOD AZ, Cherry Street locations ONLY! ALL OTHERS DID LOUSY STUFF TO US BY NOT BEING RESPONSIVE KEEPING/ CHANGING COMMITMENTS THAT WE HAD RESERVED FOR. These include: RENO NV. VIrginia Street, RIM ROCK AZ.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H.  |  Premières impressions 
Évaluation :
5

The 24/7 share drive thing didn't work and I had to get help from front office, luckily they were open.. the manager said that it only works in 1 out of 20 customers from what he sees, at least in this location, the app keeps saying that it couldn't detect my location

Chrystal P. 
Évaluation :
5

Victoria was very helpful;

kevin w.  |  Premières impressions 
Évaluation :
3

Clean the vehicle, especially the windshield, which was covered with bugs, before renting out the van to the next customer.

DOUGLAS M. 
Évaluation :
5

Very happy with my storage experience.

Denise s.  |  Expérience générale 
Évaluation :
1

what kind of people you have working here shady up to irony know worst ever im looking for corporate number it was that bad

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon W. 
Évaluation :
5

Reimburse the driver for mileage not used.

Tara S. 
Évaluation :
5

They were amazing, great customer service !!! Thank you for all your help. 1 000 times better than my last moving truck rental. Renewed faith in Uhaul.

ROXANNE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Staff is friendly, knowledgeable, and on top of their game!

Jared C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC R. 
Évaluation :
5

I'm very grateful for that service and I have an easy access to my storage on the end of a row. Well it was several years since I was there and I do not remember if there was a light to have it be well lit. I was always there during the day and it was always well lit because of that !!!

JEANNIE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MITCHELLPENA R. 
Évaluation :
1

It took me over 20 minutes to check in using the app and get the key to my rental. The office was not clearly marked and the associate was very rude. When I made the reservation, I signed up to complete my registration through the app but had to go into the office to repeat the entire process.

Amy N. 
Évaluation :
5

This uhaul is amazing.... the staff are phenomenal, friendly and very helpful and I would recommend them 100 %. Feel very blessed and lucky to have them here. Merci.

FIONA P.  |  Premières impressions 
Évaluation :
5

None needed

RITA H. 
Évaluation :
5

Although we were not long term unit renters, our experience was very very good. We like the security measures and the units were clean and dry. The staff was very friendly and helpful. Location was great and access was easy. Would definitely recommend this facility to anyone.

Thomas H.  |  Expérience générale 
Évaluation :
1

The customer service agent was not accommodating to us. Also claimed that she did not believe we would be returning the vehicle to the same location as the pick up location. She stated that such occurrence would cost us more and I stated clearly that I would be returning it to the same location. It was an unpleasant experience when the entire metro area and beyond of Phoenix was out of rental vehicles. Would not recommend.

RENA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GINA G.  |  Premières impressions 
Évaluation :
5

The staff was able to find me a storage shed when almost every other storage facility in town was completely filled. I would recommend this facility to anyone with storage needs.

Tobias H.  |  Premières impressions 
Évaluation :
5

The staff at this location were amazing! Je la recommande fortement.

Janine W.  |  Expérience générale 
Évaluation :
4

Great staff and convenient location.

Deborah E.  |  Expérience générale 
Évaluation :
5

The manager Victoria was always wonder in every way. The property, and myb2 storage units were in perfect condition. I would 1,000 % recommend this location!!!

Joy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
3

Staff was not wearing masks during checkout. We're in the middle of a pandemic... Fast checkout, vehicle rode smooth, low mileage.

CHRISTOPHER W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francis b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louanna k.  |  Premières impressions 
Évaluation :
5

Awesome

Oscar O.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

SUSAN S.  |  Expérience générale 
Évaluation :
5

I only rented 2 Furniture Dollies - and everything was Just Right!

Tom C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Lovely group. Friendly, helpful and clean.

SUSAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Therin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELANIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jennifer R. 
Évaluation :
4

The woman in the office was very nice. The computer system for checkout had some issues leading to some frustration for her and some extra time in the shop for me. The van had a passenger side mirror that would not stay where I put it. It would move to the same place when we hit a bump..

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Keeping a hand truck and moving pads on board the truck took up space i I could have used. I supplied my own hand truck and did not request moving pads. Just a thought. Other than that I received above the line service from the cherry street location as well as from Annie at the Camino real location.

Matthew K. 
Évaluation :
5

They were so amazing and helpful and understanding. I could not have been happier with all of the help that they were able to provide.

Machelle S.  |  Expérience générale 
Évaluation :
2

make sure there are no problems with vehicle before it is rented. The low air pressure sign came on when I first started driving. I stopped to put air in the tire, but that did not help right away. Also on the way back from my trip, the sign came on for the oil change to be done.

LORI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick B. 
Évaluation :
5

The person assisting us at pick-up and drop-off was very helpful and friendly.

travis S. 
Évaluation :
5

Very good overall start to finish experience. Staff was very friendly and helpful. In fact; we even started rental of a 10 x 5 storage unit. I am so glad that this location is so near to me. Merci!

Thomas H. 
Évaluation :
4

Very simple and smooth rental all around. Online reservation and check-in were easy. Good tools. Rental truck was very clean and ran well. Truck return was quick & simple. Staff was very courteous and Helpful. Would certainly rent from this location again. Merci.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRIQUE C.  |  Online Move In 
Évaluation :
5

Loved it

GLENDA C. 
Évaluation :
5

OUTSTANDING SERVICE with the Proverbial Smile. Thanks for the rental on such short notice. You Gals ROCK!

GLEASON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE S. 
Évaluation :
5

Very happy with everything they even allowed me a few extra days which was very nice

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA G. 
Évaluation :
4

Employee on duty kept hanging out with a customer in the customer’s storage unit

Corrisa J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

The manager doing the check ins was very friendly and helpful.

Brady T. 
Évaluation :
5

All 3 of the staff I dealt with were terrific! Marian Kolb

marian k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien R. 
Évaluation :
5

The Uhaul attendant working: 1. B4 I could pay n sign my contract she started helping another person. 2. She didn't walk thru the rental inspection with me. 3. She didn't give me the dolly I had to go back and pick it up.

Grace J. 
Évaluation :
4

It is an old facility but the staff were great.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
5

I was a bit put off by the request (not phrased as a request, but as a change I was expected to adhere to) to return the truck to a drop off location significantly further from my destination than my chosen return point. I replied to the request stating that I'd be sticking with my original plan, but I expected it to be a hassle. Instead, the woman at the Cottonwood location was very accommodating and helpful, and guided me through the after-hours return process. I do not recall her name, but she enabled this particular experience to end on a positive note. I'd suggest you review the verbiage and tone you use for (what I assume to be) system-generated “requests” for customers to fill in the gaps of your internal logistics requirements.

Mark D. 
Évaluation :
5

The service was outstanding, the vehicle was a dream and the staff so very friendly, helpful and lovely. All Round 100 %+ Thank You

Fiona P. 
Évaluation :
5

Agent was very helpful and patient while I loaded up my motorcycle.

Edward F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew B. 
Évaluation :
5

Very helpful and knowledgeable.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Great experience and I highly recommend renting from here.

Richard L. 
Évaluation :
5

I think a full tank is always a great idea when getting a truck. One less thing to worry about so you can be on your way to moving quicker

Veronica C. 
Évaluation :
3

Van was covered with small imperfections and small areas where the paint was scrapped off. Also the van was mostly clean but there was a lot of dirt in the cargo area floor mat and also the wheel well where caked with mud. About half the imperfections were not marked with stickers, not wanting to be held accountable i went back into the office to get you associate to show them the damage. They went around the van and inputs data into there phone? Also marketing collision insurance on a van that has that much damage i think could be boarding on fraud. You can take people money for collision insurance or to cover damage to the van BUT!!!! UHAUL IS NOT MAINTAINING the appearance. There were literally damage on every single panel of the van i rented.

Jeffrey P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

very helpful and pleasant

GRACE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

What a pleasantly experience at this location.

Leeland A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
5

Truck was basically new. No problems. Gentleman working at UHaul was super nice and helpful.

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
1

We reserved a 10ft truck for my wife to drive from Cottonwood, Az to San Antonio, Tx. She's never driven anything bigger than a pick up truck and was very apprehensive to drive it. 3 days before she was to pick it up, the rental office called and said they rented the 10 ft truck we reserved, but was giving us a 15 ft truck instead, for no additional charge! The money was not the issue, it was the truck size. No matter what I said, they couldn't get a 10 ft truck to the rental office. My wife couldn't drive that truck, so I had to take 3 days off work and fly to Arizona to drive the truck back. Very, Very Dissatisfied.Will never use Uhaul again. Penske or Enterprise or any other truck rental company in the future.

Rachelle B. 
Évaluation :
5

The U-Haul Representative was very helpful and explained my options for this rental. He helped make this experience very easy and cost effective.

ROMN P. 
Non les évaluations ont été soumises pour cet établissement.

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