Customer Reviews for U-Haul Moving & Storage of Vestavia Hill

The online process is TERRIBLEEEE. The lady at the front desk is UNHELPFULLLLL.

Great customer service!! Very satisfied with my visit.

This location was good, but my experience with U-Haul corporate was awful. My reservation was not at this location so I showed up to the other location, they didn’t have the equipment and hadn’t called me, they then sent me 15 minutes away to the other location. Then when I asked if I could return the equipment to the location I originally had the reservation I was told no. This is total BS, U-Haul didn’t have my equipment and should make it as easy as possible since they’ve made the mistake, yet there was no flexibility. My preferred location where I had a reservation is 1 mile from my house with overnight drop off, it I was forced to wait and return at 8 am 10 miles from my house when I should have been at work. U-Haul messed up my reservation, didn’t notify me that it was unavailable and then made it my problem to figure out how to return it rather than letting me return where I should have been able to. I’ve told several people about the experience and overall that this is consistent with working with U-Haul.. not a customer focused company at all. I will not recommend.

Mgr. Sabrina was the “Best”! Very knowledgeable, helpful, and personable.

Having more trucks available, specially 17".

The person who helped me through the transaction was very friendly and nice to deal with. The inside windshield in the van probably hadn't been cleaned since the vehicle went into to service. You wouldn't have noticed until you went driving. Otherwise a good experience.

Every staff member with whom I had contact was professional, friendly, and very helpful.

This was the best experience I have ever had with U-haul and I have used the company for years! Darrius Artis was professional, knowledgeable, courteous and efficient! He set proper expectations and provided information as a friendly expert! He Personalized the experience by remembering minor details and calls customers by name! This would be my top pick for U-haul service! He’s definitely a great asset to your organization!

The Customer service was outstanding.

Very friendly staff. This was my first experience with any rental service, and I would definitely go back to this location.

This was a seamless and fairly fast handoff. The online check in was high tech and easy. If you’ve ever needed to rent a truck, this was a whole lot easier than I expected. Highly recommended.

The staff was friendly, knowledgeable, and considerate. Answered all of my questions and offered feedback based on my needs. Super easy and helpful! Will definitely return to this location for any of my moving needs.

Nothing. Everything went great

No need for improvement, you have a business that helps people. Rates are good, place was well stocked! And cashier was very nice! With a sense of humor ?? talk and laughed, straight to the point... ?? So yes I will be using this location again ?? thanks Pam Patton.

Considerate and knowledgeable

very helpful, polite, personable and informative. Great Job!!!

The general manager was so helpful and friendly

Sabrena and her team made our experience above and beyond expectation. I’ve moved often with work and Sabrena’s team has been the best I’ve experienced in the country! Well done!

The associate was very kind and courteous. I had to deal with two different locations for this move. I was grateful for the experience because Nephi was a delight

The young African American female that assisted me with checking in this morning, 1/4/2020, was amazing. She ensured I received Amazing service and provided quality customer service. I wish I remembered her name but after a Long Day of moving, it has slipped my mind but she was awesome!

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It always starts with first impressions. Elizabeth was very helpful and her suggestions help make the whole move successful. She was great and the lady that met me today made check out easy and fast.

The lady that runs this location is extraordinarily nice and extremely helpful. Anything that I need to rent will be from her. Very nice and funny lady.

Sabrena was awesome! Very friendly and helpful. Would definitely recommend this location.

Provide an accurate estimate of the mileage they will use. My estimate was 20 miles... I used 46. They only asked to the moving to zip code... no calculation was one from the store to the moving from location then to the moving to location, then all the way back to store.

Elizabeth at front counter provided excellent customer service.

The agent didn’t come out to help me return the equipment she just said she would email the receipt. I read the gas meter wrong and they charged me an extra 50.00 when she could have simply came out to do the return the correct way and help the customer. I called to see what could be done and they told me a manager would call me back and no one ever did. I am truly disappointed about this because I went and got gas just read the meter wrong. Could have been resolved if she would’ve just helped me.

no comment

Great customer service!! Van was in great condition and very clean! Will use them again

Not ONE thing!

I was charged a 50 dollar cleaning fee and the truck was returned the exact way I got it. Clean

The manager and support staff were terrific...the facilities were clean, "inviting", and in excellent condition!

Not one thing could be done to improve the entire experience!

This location is always the best. Great staff!

I did not like that the associate that assisted me used their personal cell phone to take a picture of the front and back of my driver's license instead of using the uhaul device to upload my identification into the uhaul database. That is a risk of identity theft and I will not use that uhaul location again.

I really love the people who here super friendly service and great help I will uses them again

Rented a appliance dolly. We lifted it onto a trailer and did not realize the wheels did not turn freely until I tried to use it. Was not able to use it.

I was in this store for at least an hour trying to pay using my Green Dot Card and it just wouldn't approve it so I had to transfer funds to another card it was such a headache. If y'all could make y'all pay system better it will be very appreciated.

Very nice and professional staff who worked hard to make the process easy and fast.

Nothing

I returned my truck at 3:30 PM and asked for confirmation. She said I'd get it shortly after leaving. After getting texts from u haul that implied I had not returned it. I checked, no confirmation. I called them multiple times only to get the corporate line. The location then sent out a receipt and falsely stated that it was returned at 6:19 PM. Additionalpy spent over half an hour for someone to get me my truck this morning. Finally they had to call their manager to come into the store and fix it. Took 5 minutes competent people. Poor service.

This was such a great experience. The representatives where helped and informative. Hands down they were the best and easier part of my move!

Upon making my reservation, I selected a Pelham location for pick-up. I drove to that location because that's what I signed up for, and I received a confirmation. When I got to the location, I was told that my van was actually at a different location (Vestavia Hills). I had to drive all the way over to the other location. This all happened because of your horrible customer service. I received a text around 9 PM telling me that my van was at the Vestavia location not Pelham. DUH. It was TOO LATE at that point. My reservation was at 7:30, and I had already driven all over time. Needless to say, I had to pay more per mile because of this location.

Sabrena took good care of my moving needs and showed care in my tough move. I needed an auto transporter and a 15' truck and both of them were at MY storage unit u-haul, I didn't have to chase each one down thank God! Only issue..you shouldn't have to pay extra to get your car on the dolly, that should be a convenience for all those "extra" charges they don't tell you about until your pick-up, ie: extra insurance you have to buy, etc.

I was overcharged for the Uhaul and Storage Unit. After I was told by management, I would not be charged for the extended period of time due to that fact it wasn’t my fault for the delay. It was not a good experience at all. I was triple charged for the Uhaul. I request to be reimbursed for the Uhaul rented. I’ve already contacted Corporate about the incident.

The employee that helped me was excellent. On checking out as well as the return. Really had a pleasant experience.

Sabre a was excellent! Very personable, knowledgeable and attentive.

Everything we're ok

These fuckers clearly don't even read their reviews as they've been sending surveys to the wrong email address for over a decade now. STOP SPAMMIMG ME YOU USELESS, INCOMPETENT MORONS.

Very friendly and helpful staff!

Staff was helpful, friendly, and professional

Smooth experience and good service. Newer, clean van was a plus.

Used over night drop off cuz no one would take it and everyone closed when I finally dropped it off. Will use penske

The young lady who was working the front was polite friendly and knowledgeable. She was very helpful and very fast in solving our moving needs. And the manager deborah i think her name was. Is ALWAYS amazing. As a general manager id definitly be happy if they worked for my company. They are the embodiment of great customer service. I will be using this location for all my moving needs

I had a great experience. Sebrena was extremely helpful.

Extremely helpful and friendly staff. Made me feel like I have a friend in the truck rental business. I will use these folks for all my truck rental and moving needs going forward.

In my seven years of renting this unit, Sabrina has by far been the most visible, pleasant, and even caring manager I have met at this facility! If I ever need one again, if she's here I'll be back!

The driver side visor was hanging unattached. Truck was dirty and seemed like the shocks were shot and it did not have a ramp to get in to the back. Attendant tried to charge 30 extra dollars for bringing back at 5 O’clock and then said we didn’t have to pay

Professional service

Rental van smelled like someone had smoked in it. This is not pleasant for non-smokers.

thank you for being a great place to store college student dorm stuff 2 summers in a row; B117 has been great for us

The employee assisting on the pick up was outstanding and provided great customer service.

I had to wait in line a hour to get my truck. Safe move protection was added without my consent. Roaches in truck. Overall HORRIBLE experience

Very upset with drop off location. When I booked I put my destination zip code in and no drop off location was specified. At pick up I was told to call an 800# for the drop location. When I got ready to return the trailer I was told the closest was a 40 min drive from the zip I entered when making the reservation. When i said this was unacceptable I was told there was nothing that could be done. I rent 4 to 5 Uhauls a year and if they weren’t the only option I would not rent again. At the least I should be given a discount for the extra 60 miles I had to drive to drop the trailer.

Served all my needs well

Sebrena made the process easy and gave me a quick ride to my new space. Thanks so much

Sabrina is the best CSR ever!

The only issue I had was with an employee when I first moved in the storage room. She made an error and then was quite rude about it. Luckily Sabrina fixed the issue.

Good experience. Helpful staff.

Thank you!

No sincerity and worker didn't know how to take the car off the tow dolly, thank God my moving guy knew how to! No communication and everything went wrong with u-haul from the start in Huntsville to B

The young man in the store Sunday afternoon was helpful and pleasant to work with. He is an asset to your company.

Used this facility to store work related materials / equipment for just over nine years. Could not be more pleased w/ the courtesy and cooperation of the staff members during my use of the facility.

Convenient location

Staff was super friendly and helpful.

These people on both ends were very helpful and made my move a success!! In Vestavia Hills they were so helpful and kind. In Elmore also! Thanks for the wonderful experience!!!!

I appreciate you for staying over pass your shift to help me check in to a storage container. Very nice lady thank you!

Clean facility

These folks are amazing1 I had an urgent need and they jumped through hoops to help.

Our experience with this facility was very pleasant. From truck rental to unit rental, the staff was very helpful and professional. The unit was well maintained, secure and access was convenient.

Professional Service during 3 Year Rental, Appreciate Help & Everything

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Great experience. Friendly and very helpful

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The manager.. I believe her name is Sabrina was always so helpful, kind and knowledgeable. Thank you

J

I Love that place. It's convenient, well kept, the staff is great .

Unit was clean, ready and as described. Access was easy and dollies were available. Manger and staff were very helpful.

the staff made every effort to accommodate

The manager was very professional and helpful! One of the best UHAUL facilities I have ever dealt with. Top Notch Operation!!!

Easy check-in, very friendly and helpful staff!

Thank you for your kindness.

Na

Very helpful staff!

Very nice and accommodating

Really good experience Great staff

Thank you. Excellent experience with u haul.

We had a storage locker here for several years and the service was excellent and the staff was very helpful.

thank you

Sabrina was excellent!

The ceiling in my unit is falling in and water had leaked into the unit damaging some of my stored property causing mold and mildew on furniture and boxes. I reported this to management but have not h

The elevator malfunctioned and we got stuck in it several times during our move in. Not a good thing for my husband, who has claustrophobia. Other than that, everything was clean and well maintained

Great experience with UHAUL! The staff extra helpful and kind.

We had a very bad truck rental experience- no manager has ever returned our call. We are anti Uhaul and will be for some time!!!!

Sabrina was a pleasure to work with and very accommodating of my needs. This U-Haul location will always be my go to! Great customer service! Sabrina gets 10 stars from me. Tonja A. Brooks

Price too high. For what I paid should have 24/7 access to my property. Also Uhaul is too eager with price increases. Many times the gate was inoperable. If you don't like price move out!

It is interesting that there are 2 Uhaul’s on the same road - less than a mile apart but each offers a completely different experience.

Wonderful service!

Great experience. Helpful and friendly staff. Just what we needed for our old records storage.

I'm 72 years old and this was the most physical move, but the help was great

I really appreciate the professionalism of the staff. They were very polite and understanding with me. I like the way they will work with you to keep your possessions if you are having trouble paying.

The faculty was wonderful and the staff was very accommodating.