Évaluations des clients U-Haul Moving & Storage of Vestavia Hill
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Vestavia Hill
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Wayne B. le
Upon making my reservation, I selected a Pelham location for pick-up. I drove to that location because that's what I signed up for, and I received a confirmation. When I got to the location, I was told that my van was actually at a different location (Vestavia Hills). I had to drive all the way over to the other location. This all happened because of your horrible customer service. I received a text around 9 PM telling me that my van was at the Vestavia location not Pelham. DUH. It was TOO LATE at that point. My reservation was at 7:30, and I had already driven all over time. Needless to say, I had to pay more per mile because of this location.
Sheri B. le
Sabrena took good care of my moving needs and showed care in my tough move. I needed an auto transporter and a 15' truck and both of them were at MY storage unit u-haul, I didn't have to chase each one down thank God! Only issue..you shouldn't have to pay extra to get your car on the dolly, that should be a convenience for all those "extra" charges they don't tell you about until your pick-up, ie: extra insurance you have to buy, etc.
Andrice W. le
I was overcharged for the Uhaul and Storage Unit. After I was told by management, I would not be charged for the extended period of time due to that fact it wasn’t my fault for the delay. It was not a good experience at all. I was triple charged for the Uhaul. I request to be reimbursed for the Uhaul rented. I’ve already contacted Corporate about the incident.
MICHAEL C. le
The employee that helped me was excellent. On checking out as well as the return. Really had a pleasant experience.
Eric C. le
Sabre a was excellent! Very personable, knowledgeable and attentive.
Audrey C. le
Everything we're ok
Charles W. le
These fuckers clearly don't even read their reviews as they've been sending surveys to the wrong email address for over a decade now. STOP SPAMMIMG ME YOU USELESS, INCOMPETENT MORONS.
Fran F. le
Very friendly and helpful staff!
Nicole T. le
Staff was helpful, friendly, and professional
Susan D. le
Smooth experience and good service. Newer, clean van was a plus.
Eric P. le
Used over night drop off cuz no one would take it and everyone closed when I finally dropped it off. Will use penske
Cory B. le
The young lady who was working the front was polite friendly and knowledgeable. She was very helpful and very fast in solving our moving needs. And the manager deborah i think her name was. Is ALWAYS amazing. As a general manager id definitly be happy if they worked for my company. They are the embodiment of great customer service. I will be using this location for all my moving needs
Antionette E. le
I had a great experience. Sebrena was extremely helpful.
James B. le
Extremely helpful and friendly staff. Made me feel like I have a friend in the truck rental business. I will use these folks for all my truck rental and moving needs going forward.
JAMES H. le
In my seven years of renting this unit, Sabrina has by far been the most visible, pleasant, and even caring manager I have met at this facility! If I ever need one again, if she's here I'll be back!
Tammy B. le
The driver side visor was hanging unattached. Truck was dirty and seemed like the shocks were shot and it did not have a ramp to get in to the back. Attendant tried to charge 30 extra dollars for bringing back at 5 O’clock and then said we didn’t have to pay
Vincent B. le
Professional service
Robert C. le
Rental van smelled like someone had smoked in it. This is not pleasant for non-smokers.
Lucy L. le
thank you for being a great place to store college student dorm stuff 2 summers in a row; B117 has been great for us
Reginald D. McDa L. le
The employee assisting on the pick up was outstanding and provided great customer service.
Teara M. le
I had to wait in line a hour to get my truck. Safe move protection was added without my consent. Roaches in truck. Overall HORRIBLE experience
Timothy B. le
Very upset with drop off location. When I booked I put my destination zip code in and no drop off location was specified. At pick up I was told to call an 800# for the drop location. When I got ready to return the trailer I was told the closest was a 40 min drive from the zip I entered when making the reservation. When i said this was unacceptable I was told there was nothing that could be done. I rent 4 to 5 Uhauls a year and if they weren’t the only option I would not rent again. At the least I should be given a discount for the extra 60 miles I had to drive to drop the trailer.
CHRISTOPHER P. le
Served all my needs well
Alabama Association N. le
Sebrena made the process easy and gave me a quick ride to my new space. Thanks so much
Marly H. le
Sabrina is the best CSR ever!
Catherine T. le
The only issue I had was with an employee when I first moved in the storage room. She made an error and then was quite rude about it. Luckily Sabrina fixed the issue.
Mary M. le
Good experience. Helpful staff.
CHRISTI G. le
Thank you!
Shery B. le
No sincerity and worker didn't know how to take the car off the tow dolly, thank God my moving guy knew how to! No communication and everything went wrong with u-haul from the start in Huntsville to B
CATHY D. le
The young man in the store Sunday afternoon was helpful and pleasant to work with. He is an asset to your company.
PINPOINT I. le
Used this facility to store work related materials / equipment for just over nine years. Could not be more pleased w/ the courtesy and cooperation of the staff members during my use of the facility.
Bart C. le
Convenient location
Jerrie H. le
Staff was super friendly and helpful.
Natasha S. le
These people on both ends were very helpful and made my move a success!! In Vestavia Hills they were so helpful and kind. In Elmore also! Thanks for the wonderful experience!!!!
Bernard W. le
I appreciate you for staying over pass your shift to help me check in to a storage container. Very nice lady thank you!
Charles H. le
Clean facility
EDWIN B. le
These folks are amazing1 I had an urgent need and they jumped through hoops to help.
shanda o. le
Our experience with this facility was very pleasant. From truck rental to unit rental, the staff was very helpful and professional. The unit was well maintained, secure and access was convenient.
JAMES C. le
Professional Service during 3 Year Rental, Appreciate Help & Everything
JAMES A. le
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Bobby Ward F. le
Great experience. Friendly and very helpful
Grant N. le
0
JASON B. le
N/a
Ashleigh K. le
The manager.. I believe her name is Sabrina was always so helpful, kind and knowledgeable. Thank you
lois h. le
J
KENNETH R. le
I Love that place. It's convenient, well kept, the staff is great .
Bill K. le
Unit was clean, ready and as described. Access was easy and dollies were available. Manger and staff were very helpful.
Robert R. le
the staff made every effort to accommodate
Rita T. le
The manager was very professional and helpful! One of the best UHAUL facilities I have ever dealt with. Top Notch Operation!!!
Chase N. le
Easy check-in, very friendly and helpful staff!
JO ANN M. le
Thank you for your kindness.
Chadwick W. le
Na
Michael M. le
Very helpful staff!
Michael M. le
Very nice and accommodating
Mia M. le
Really good experience Great staff
Barbara Y. le
Thank you. Excellent experience with u haul.
SALLY M. le
We had a storage locker here for several years and the service was excellent and the staff was very helpful.
Eudalia L. le
thank you
Michael M. le
Sabrina was excellent!
GEORGE R. le
The ceiling in my unit is falling in and water had leaked into the unit damaging some of my stored property causing mold and mildew on furniture and boxes. I reported this to management but have not h
Tanya O. le
The elevator malfunctioned and we got stuck in it several times during our move in. Not a good thing for my husband, who has claustrophobia. Other than that, everything was clean and well maintained
JOHN M. le
Great experience with UHAUL! The staff extra helpful and kind.
Rick J. le
We had a very bad truck rental experience- no manager has ever returned our call. We are anti Uhaul and will be for some time!!!!
Tonja B. le
Sabrina was a pleasure to work with and very accommodating of my needs. This U-Haul location will always be my go to! Great customer service! Sabrina gets 10 stars from me. Tonja A. Brooks
DONEL P. le
Price too high. For what I paid should have 24/7 access to my property. Also Uhaul is too eager with price increases. Many times the gate was inoperable. If you don't like price move out!
Rick J. le
It is interesting that there are 2 Uhaul’s on the same road - less than a mile apart but each offers a completely different experience.
Deacquelyn J. le
Wonderful service!
TED S. le
Great experience. Helpful and friendly staff. Just what we needed for our old records storage.
JON W. le
I'm 72 years old and this was the most physical move, but the help was great
Celetha T. le
I really appreciate the professionalism of the staff. They were very polite and understanding with me. I like the way they will work with you to keep your possessions if you are having trouble paying.
WILLIAM B. le
The faculty was wonderful and the staff was very accommodating.