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Benjamin W.Customer Reviews for U-Haul Moving & Storage of Vestavia Hill
Testimonials From Recent Customers
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Clean vehicles. I rented two days in a row and received the same van and it smelled
Nikki H.The truck was in good order and easy to use. Chris was very helpful.
Paul M P.I absolutely love using this location. Amazing staff.
Fredsir F.Friendly and knowledgeable staff…quiet and clean store front…will definitely use the services again.
Remona J.Customer service was excellent
Stewart W.Customer service was impeccable
Blake H.I don't recall his name at the moment but he went beyond helpful to get what I needed. It was also a quick process. Returning the truck was also done and didn't have to wait for receipt.
DORIS C. | Premières impressionsThe Associate that checked us in the vehicle was amazing. But the van Stunk, was not clean and did not have the rubber mat in the back as it should.
jennie G.This was the best U-Haul rental service we had ever had. Thanks so much for making me and my wife feel safe. Great Job Chris.
ROSA F. | Expérience généraleEverything went well. Easy pick up & drop off. Facility is clean. Equipment was clean and ready. No waiting on either end.
David W.London and Drew were both very professional and helpful. The truck and storage unit rental process was very efficient and service exceeded my expectations. I appreciate the assistance they both gave during a chaotic move. They were both great and super helpful.
Kimberly P.Excellent experience! Very friendly and efficient. Will definitely use this location again.
Frank P.I was charge +20 miles, the seat belt didnt work, had to drive without it, worst experience, diffenetly not recommended it.
David S.The air conditioner did not work all day of 98° temperature. Very upset.
thomas O.Good folks behind the counter. Truck was in good shape.
Matthew P.Excellent
David B.No need for improvement as I see it. Personnel have always been courteous, responsive, and professional in their work.
Richard M.Everything was great
Arnold B.The manager who assisted me was great! Thank you!
Ciera W.Awesome experience
Jessica G.Don't charge me for an extra day + coverage when I returned the vehicle on time and clean. I'm very unhappy.
James A.Have rented at this particular location before and that's why I came back when I needed storage. I have always found staff to be friendly, courteous and willing to assist me with information and answers when I had questions.
Richard M. | Expérience généraleThe guy waited on me was very nice and handled his by very professional
Mahmoud A.Reduce your weekend rate
Godwin M.If you are going to remove requested items from the order, please contact the renter ahead of time.
Tom J.Nothing - very convenient, great customer service, great experience
Jimmy M.The young men that waited on me were also very polite, friendly and courteous. They both deserves a pat on the back and a raise. They made the experience very pleasant.
Bryan K.i always have a great experience with Uhaul, any issues are addressed kindly and professionally
Paul B.Truck was dirty and they did not have any dolly that I had reserved months ago and only half the pads. I planned this move way ahead of time and they did not take of anything. Very poor service and basically did not care.
Thomas M.All was well. no improvements at this time.
Amy A.The 20 footer we got had a jammed up back door. Two people hurt themselves closing it. Faulty equipment. The overall service was enjoyable.
Raymond S.The customer service man who helped us was so friendly and very knowledgeable. We even had a new van so that was awesome! Definitely will be back here on the future.
Sparkle M.Truck was ready when we arrived and the gentleman was very kind to us.
Victor C.My truck was scheduled for Brooklane in Hueytown, AL. I received a text message on the 13th of April stating I would now be picking up the truck from 18th Ave in Bessemer. Later that same day I received a text stating I would be picking up from my original location in Hueytown. I went to pick up my Uhaul in Hueytown Friday April 14th and it was not there. We then drove to 18th Ave Bessemer where there was 2 trucks. Netiher of those trucks were mine according to the Uhaul representative. I was then told that if I wanted a truck that I would have to drive to Vestavia Hills to pick it up which is 30mins out the way. Not once did anyone offer me a discount or anything to make up for the error. I was told this morning by the representative that apparently Uhaul tried to call me, I have my call lists infront of me and noone called nor did anyone leave a voicemail like the notes state. When I got to Vestavia Hills I told the guy on the counter what had happened with my reservation and he did not offer me any compensation either. Very poor customer service. I rented the truck, drove it to Indiana and dropped it off on Saturday April 15th, it was swept out, no damage to it and clean. All because the gas was a little less than when I picked it up, ya'll charged me $56.18. I am disputing that transaction due to the poor customer service and communication between the employees at your company. If the money is not returned to me, I will be disputing it with my bank.
Elise C.Great Service by employees.
Roderick P.Not enough moving carts available. That's my only complaint.
Samuel F. | Expérience générale6x12 trailer had leak in roof where it had been repaired before. This trailer had a few repairs you could see. 2 of the screws on the left side looking in (had a yellow circle around repair) leaked as we had rain/storms last few days and my mattress & couple boxes were soaked after 1-2 days being dropped on. I ask the lady at pick up & she said, insurance is on the truck, not your personal stuff & said your le checked in, you can leave. I asked a few questions but got no response.
Tom J.The cashier who was working the evening shift until close was very rude to my husband and I when we turned in the key. She refused to give her name when I asked her. I don't understand why she was hostile towards us but we definitely did not appreciate it. This was the Vestavia Hills location address 1420 Montgomery HWY
brandi F.I was really dreading having to rent a van to deliver a very large painting to a customer. U-Haul made the rental so surprisingly easy and painless. They were expecting me and gave rapid help checking in. The van was like new, easy to drive, and check back in was simply to give them the key. Yeah U-Haul!!!
Sandra F.Well if the truck doesn't want to start , maybe go ahead and offer a different one that does so the customer doesn't have the added stress .
Mitch H.Manager is supper nice and helpful all the time thanks again !!
Shannon N. | Online Move InThe store personnel that helped was very friendly and knowledgeable. He made a smooth transition to what was a very busy day.
Jerrica E.The facility and the truck were both clean and well maintained
Johari B.Helpful and friendly staff. Assisted me with everything I needed.
David W.Chris and the rest of the team were extremely professional and helpful for all of my storage needs.
The OLC G. | Expérience généraleYour assistant store manager at your 3rd ave ocation was extremely rude and unhelpful.
Kendall Y.The assistant was REALLY nice and very helpful.
martha W.There was a water leak into the unit.
tracy a. | Expérience généraleEverything was great, except your pricing. It is too expensive….
Juanita T. | Online Move InFrom the minute we reserved the storage due to a death in the family… the office staff was super kind and helpful, showing us all available units, etc.
Marty T. | Expérience généraleChris was friendly and very accommodating from check in to completion. I selected one unit but upon moving in I realized it wasn't large enough. Chris was patient the whole time and didn't hesitate to make sure I found a bigger unit. Merci!
Stacy W. | Premières impressionsEveryone who works in the office is incredibly kind and helpful! There are many times that Chris and Sabrina went above and beyond for me.
Cordette C. | Expérience généraleMy only complaint is the rate kept going up and up and up. Three increases from when I signed on is a little ridiculous personally but I get it. Also, why in the world would you require to swipe out of the secure area. Swipe to enter I totally understand and thought that was great but swipe to leave is insane. Just inconvenient to get out of your vehicle to swipe out when it should just raise. Just my opinion. Thanks!
matthew w. | Expérience généraleEasy access; felt comfortable.
Michele S. | Expérience généraleChris Shell did a great job. He gave all the help I needed and answered every question I asked. Great attitude.
Wesley G. | Premières impressionsGood experience
Kelvin T. | Premières impressionsThis U-Haul location made things really great for me. I easily got a truck, inside storage unit, and all the staff were really helpful. Chris was very helpful! 10/10 recommend
SOLOMON N. | Expérience généraleChris, the store mgr. was friendly and extremely helpful.
Douglas C. | Expérience généraleThe gate was not working and the guy was very bullish, nasty, aggressive. He snapped on me and told me if I needed his name he would tell me so if I needed to report him, he had the entry of the gate blocked, instead of helping me, he walked upon my car like ge was going to approach me, he was very angry. It didn't get any better when I went in to close the account, the guy and female was nasty as well
MICHELE C. | Expérience généraleChris was excellent. If I ever need to rent a storage unit. Again I will call Chris.
FREDERICK T. | Expérience généraleThe two ladies at the desk were very friendly and helpful. Very pleasant experience because of the excellent customer service skills of the two staff members.
TIMOTHY W. | Premières impressionsContinue billing me, months after I closed out my account.
LEONA M. | Expérience généraleI discussed move our date with the gentleman in the office by the name of Chris and also an older lady as well it was July 1st when I moved out I told them a month in advance that I was moving out so that was June the 1st and again I moved out July the 1st, you all need to fixs your dates.
Angelia W. | Expérience généraleThe facility, layout and services were all good. However, the storage prices are higher than at other locations. The hallway where my storage unit was located was partially dark because a couple of the hallway lights were out; so, I had to use my cell phone flashlight inside the unit to see and place items. The facility offers two on-site moving carts, but only one was a useful flat cart while the other cart had permanent bars that wrapped around the top of the cart--making it useless since the bars prevented any item stacking. The move-in process took longer because we could only use the one flat cart for unloading.
Masi K. | Premières impressionsWhen moving in the staff that was insight was extremely rude, used foul language.. then threatens that I would be trespassing. The manager however, was great
Brennan W. | Expérience généraleThis facility was fantastic! Very nice and friendly!!
debbie b. | Expérience généraleSabrina is the manager and does an excellent job! We received exceptional customer service. She is knowledgeable about her business and resolves any issues quickly and professionally. Everyone in the office is courteous, friendly and very helpful. It is a great environment when you walk in the door. The facility is extremely clean and safe. I recommend Sabrina for Uhaul's manager of the year! She truly goes up and beyond and out of her way to help all of her customers. Definitely an asset to Uhaul's brand. Sincerely, Tammy Flowers
Mia M. | Expérience généraleSabrina is an excellent manager at your facility and was very nice in helping me with my storage needs. I would definitely continue to use the vestavia uhaul location in the future.
LADONNA G. | Expérience généraleGreat facility, Sabrina is the best😀
robert e. | Expérience généraleEach person I interacted with was knowledgeable, very courteous, and friendly! A pleasure!!!
Michele S. | Premières impressionsSabrena Deming, the manager at the Vestavia Hills, AL storage facility was extremely professional, as well as very kind and helpful. She was instrumental in me being able to close-out what had been a very long rental of a unit and I appreciate her very much! She followed-up with me on the phone while I was traveling back home to Florida and I don't know what I would have done had it not been for her help. Thank You Sabrena! You're The BEST!!! : ) Joe
Joseph G. | Expérience généraleThis team was exceptional throughout the two years we utilized the facility. Sabrena was so welcoming and sweet. I'm truly grateful for their kindness and great service. I needed a facility after my mother's passing. This location was nothing but spectacular. Merci
alexandra d. | Expérience généraleMy experiences has been kind and accommodating, even doing the times of covid 2019 - 2020. If I ever need again will definitely consider this location on Mtgy Hwy, Vestavia Hills near interstate. The management (Sabrina) will work with you if any problems.
RUTH D. | Expérience généraleNice and friendly
Anquinetta M. | Expérience généraleThe manager was nice on the phone. In person, she was very unprofessional. She made me feel like a criminal. I never argued with her, but she wanted to embarrass and degrade me in front of others. She threatened to call the police, even though I didn't do anything but try to move. She and the janitor was watching me move. The unit area was hot and I had to take my time because I wasn't feeling well. I went through many problems over the last few months and I was sick when I moved out. I had back problems and dehydrated. I was fighting the pain and illness. The manager didn't care. She was screaming at me. I went home upset, crying, embarrassed, sick, and in shock. I will never go to another UHaul again.
Rosalette J. | Expérience généraleSabrina was amazing, friendly and helpful!
miranda a. | Expérience généraleSabrena and Chris were so patient with me. They were very polite and got me taken care of. I will definitely be coming back.
Angelia W. | Premières impressionsTerrible. Check the “note on my file.”
Maegan R. | Online Move InSabrena was awesome. Great customer service! She helped me as much as she could with as many options available for my storage needs. So grateful and thankful!
Lilia M. | Expérience généraleThe manager, Sabrina, was outstanding in helping me decide exactly what I needed for my things. The facility was in great condition, and it was totally convenient. All the employees were very capable and friendly. Thanks, Sabrina!!
Linda C. | Expérience généraleSabrina and staff were always very helpful!
Nathaniel B. | Expérience généraleWhat a great experience. Staff was busy with customers but handled it beautifully. Everyone leaves with a smile.
Jennifer W. | Expérience généraleI am moving only because my employer told me I had to relocate. I will miss working with Sabrena!
BRIAN W. | Expérience généraleOnce Sabrena become the manager it was GREAT!
Pfizer Christie Storrs I. | Expérience généraleRented storage unit since 2014 - excellent service along with clean facility and well maintained. Owner, Sabrena, was extremely easy to work with and very pleasant and friendly. Excellent experience using this facility.
BEATRICE W. | Expérience généraleGreat Service all around !
Resharlon M. | Premières impressionsSabrena , you are the best. Thanks for taking your time to show me around on Saturday. Also, thanks for asking Jerome to return truck, it was a life saver. See you all soon Bob Eibling
robert e. | Premières impressionsOffice hours and access hours should be a couple hours longer, but other than that this was always a wonderful place to do business. We had a storage unit for over 10 years and would return if we needed it again.
CHRISTINE Y. | Expérience généraleI have been a customer at this location since 2004 and am only moving out because of a change in my job responsibilities. I have had a very good experience keeping work materials here.
Kevin G. | Expérience généraleStaff(Sabrena) was very nice/friendly and helpful, place is very cleaned and maintained well...
Robert B. | Premières impressionsLoved the owner. Good sense of humor.
Robert B. | Expérience généraleLocation convenient to my apt. Ms. Deming and staff were professional. The free one month rental fit my needs. Merci.
Teresa C. | Expérience généraleSabrina is very professional and helpful and the facility is spotless!
Dayna O. | Premières impressionsSabena was professional and friendly. She took me to my locker and answered all questionsl.
Teresa C. | Premières impressionsThank you to the lady that worked the morning of 1/1/2021 at the location 1420 Montgomery Hwy. Vestavia, Alabama she assisted my mom in getting this facility for me because the other Vestavia location was not open when it should have been. Even though things went rough that day that sales rep was a life saver and made it better.
charles w. | Premières impressionsI had various wine storage lockers at the same location for 15 years. Staff has always been professional and accommodated my wine storage needs. I will not hesitate to recommend Uhaul.
JIM N. | Expérience généraleawesome staff!
carla B. | Expérience généraleShe was very nice ask how am doing holding an conversation with me and not just trying to get your money and get you out the door I felt great
Rebecca L. | Premières impressionsI would only recommend the vestavia hills location because of the guy that was working there. He was extremely focus on the customer & made my extremely bad experience with uhaul variable. He's the best. The Pelham location ,Jeremiah did seem to care about the customers future business. I will not return because of the way I was treated by him
NOAH A. | Premières impressionsGreat place with great people. Going to miss it.
ROBIN C. | Expérience généraleExcellent facility and Sabrena is so friendly and helpful!
Jill B. | Expérience généraleSabrina always great she’s very professional!
Hector P. | Expérience généralewe have used this location to store daughter dorm contents 3 summers in a row; it has been excellent every time; 1st 2 yrs were best because we had ground floor unit near entrance/exit/ofc & not too far buried in bldg; don't like having to go up elevators & down many halls & turns, but know it depends on what is available; mgr Sabrena Deming is tops
Lucy L. | Expérience générale