Évaluations des clients U-Haul Moving & Storage of W Babylon
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of W Babylon
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Ronald W. le
Nice courteous and professional service. Very smooth transaction from pickup to return.
Sheila A. le
I returned the truck in good condition and explained to the gentleman that I didn’t use the utility dolly and to be sure he took it off of my bill before he totaled it out. He proceeded to tell me he couldn’t I showed him where the lock tie was not broken and I shouldn’t be charged. He told me he couldn’t take it off. I asked him to call the manager and he told me he didn’t know how to get in touch with the manager. I then asked him to call corporate and he said he didn’t have the number. I will not use this location again, he was rude and walked out of the store and left me standing inside without saying anything. I called customer service and a very nice lady took care of the issue.
Jessica A. le
We made an online reservation. We were sent a confirmation to a different location. I called and changed the reservation to a closer location. We went to the location at the specified time and it was closed. Since there were key lockers outside the location but we did not have a combination to them, we called customer service. After 5 minutes I was disconnected so we called back on my husband’s phone. Although we were told the location we were at should have been open, customer service coukd bot get in contact with anyone and we had to go to another location. The satellite locations that do not have enough inventory and are not open when expected inconveniences customers and negatively affects the uhaul brand.
Timothy A. le
Everything was great. I do have a small suggestion though. Perhaps when doing the rental online, verify the driver before they get dropped off. Stood outside for 40 mins waiting to be verified in the cold. Small criticism
Anthony R. le
i went and reserved a open car trailer to go from new york to florida go to the location and had no running lights
Janet L. le
Easier assistance Cleaner truck attention Was surprised
Ximis S. le
Let the customers know about hidden charges or “new policies†like the after hours service charge you guys banged me for. Was never informed of this till I was charged on my last rental
Harold C. le
I never when in he knew my name and I was gone just like a rental car there great !
James G. le
We reserved a 5x8 trailer (because for some reason the website wouldn’t allow us to rent a 4x6 trailer- which is what we really wanted). We were given a 6x12 trailer because there were no 5x8s available- even though we had reserved one. The 6x12 was significantly larger than what we needed and was more difficult to drive. Kinda frustrating- especially for $300 on way (ouch).
Bruce R. le
The manager and the employee were both there, and they handled the paperwork quickly, and expeditiously had me out the door to do my tasks. I rented a pick up and trailer and was done in under two hours. I will definitely use their services in the future! Thanks U-Haul!!!
JOHN B. le
Clean your trucks and make sure all gas Guage’s are working I only drove 40 miles total put 20$ in tank right up block and the guy told me I was still low and off charges me 21$ extra thanks a joke and I rent monthly from ur company I won’t anymore I’ll us budget
carol C. le
The person in charge was great. I think his name was ivan.
Paul G. le
Renting with the app is great
Donna C. le
Very nice service ppl
Guc Y. le
I don't why I get charge for gas I left gas tank exactly how I pick it up For no reason they charge me 4 gallon of gas
Susan G. le
This was not the original site which was actually closer to where I lived but the trailer was available and the manager was helpful. I was never given an explanation as to why the location was changed.
William M. le
When I returned the vehicle there was a problem, in that the clerk found damage to the vehicle and attempted to assess the damage to me. Later that week I talked to a supervisor and he cleared up the matter and I was not charged, Good outcome!
KEVIN S. le
good service
trevor C. le
Upon arrival I was refuse the keys . And then heckled by other customers . It wasn’t until I called roadside assistance that the employee acknowledged me and finally gave me my keys and let me leave . This was extremely frustrating because I had the confirmation number on the app and the instructions to collect the keys from the employee .
William H. le
Very professional. Office staff friendly and knowledgeable. Clean office, vehicles, and property. Will use again and highly recommend to anyone needing a truck.
Mary R. le
I was told 4x7 trailer was not available. When I got there it was so the agent charged me fir the 4x7 but insisted I take the slightly larger one. When I returned the trailer I was charged the higher price and the origi slightly guy wasn't very friendly! I've renting almost every weekend for the last 5 weeks. His word should have been kept/honored by him.
Joel Q. le
They called a day later asking where the truck was after it was already returned and checked out
Edward F. le
Excellent service, very fast check in and check out. Thank you...
June C. le
Clean front windshield better-wiper fluid didnt work.everything else was good
Joseph S. le
I received citation ticket for driving on Southern State Parkway. U-haul according to state trooper is considered commercial truck.
Joyce A. le
They were great and very helpful. I even ended up getting a storage unit. Disappointing is that it wasn't the smallest size that I needed but the workers were kind and accommodating at both places.
Stephanie L. le
Eli who helped us was amazing day of pick-up. I was extremely frustrated with how far out of the way from my intended location that I originally put I had to go to pick up my U-Haul.
Barbara D. le
Very well maintained and very good service. Been there several times and wouldn't change anything.
Michael D. le
I have rented here before I believe 3 times, always helpful polite professional staff members !!! Highly recomend this location to anyone renting .
Edward M. le
Am not happy with your new policy. Will not use u haul again
Brian S. le
Representative working the counter that morning could not have been nicer. He was Professional Courteous and ready to answer all my questions. He had me in and out quickly and the truck was clean and ready to go. Thank you for the pleasant experience
fred C. le
The truck transmission seemed a little tired but the truck go me there and back ok Just a recommendation Service the tranny
Gordon H. le
Potential customer using stolen email. This rental could be a fraudulent transaction. U-Haul advised of contract re email. I received a copy of the contract that was not in my name but used my email address. U-Haul should investigate to determine real identity/real email of renter.
ERIK R. le
TRUCKS BRAKES WERE HORRIBLE AND I PERSONALLY THOUGHT THE GAS SHOULD HAVE BEEN FILLED BEFORE I RECEIVED IT. I ASKED WHAT SIZE TRUCK OR ANY OTHER EQUIPMENT FOR AN ITEM I WAS PICKING UP AND THEY CHOOSE THIS MONSTER TRUCK WHEN I COULD HAVE EASILY RENTED SOMETHING WAY MUCH SMALLER. I FEEL I OVERPAID.....THE CUSTOMER SERVICE WAS EXCELLENT ESPECIALLY ON SUNDAY
Frank D. le
Both the representative Who assisted me and the manager Who was called upon because the credit card machine was not operating correctly were excellent Both were professional, courteous, and knowledgeable.
samantha R. le
Very quick in and out, truck was great and exactly what we needed. The employee was super helpful despite it being early in the morning
Carol D. le
Ryan the manager at the location was very attentive and helpful through my whole experience! Thanks
CHRISTOPHER K. le
I didn’t get his name but the employee who helped me check in and then return the vehicle after my move was awesome! He was experiencing some computer trouble which delayed my sign-in, but remained professional throughout. He was down to earth, apologetic, and helped me get checked in as quickly as possible. Moves are frustrating and these hiccups can make them more difficult, but this employee was awesome in keeping things cool and collected. Thank you!!
carl W. le
The agents were very rude to customers and extremely slow. Also, disrespectful calling customers boss rather than by first or last name or sir. Next time I need a truck I'll look for someone else to rent from before I use this place of business. They are a total mess!
Robert R. le
Nothing!
Lee S. le
Rob was awesome, very helpful, friendly and extremely knowledgeable, willing ti go the extra mile for customer satisfaction. 5 stars
Johnathon W. le
Smooth transaction. No issues. The guys hooked up the trailer for me and then disconnected it when I brought it back. I didn’t even have to get out of my truck.
Abin T. le
Very professional. I returned the rental truck and the staff came over to the return area and inspected the vehicle while I was on site. Would highly recommend.
mark M. le
Sales person had no idea how to install a trailer
Miguel R. le
We already put a complaint in over this past week, 9/28. The customer service we received was very unprofessional and they were rude!!! We were not happy at all how we were being received and treated. They should be providing customer service to treat others, especially clients, with respect. Wanda Beltran
Dane M. le
Fix computer reservation that allowed me to pick 6am pu for 26 foot truck but no keys on lock box
John P. le
need more help only 1 person
Richard O. le
No changes necessary. This runs smooth general manager was great.
Alexandra S. le
It took management and employees three hours to install the toll dolly. When I returned the tow dolly the manager wasn't there and the employee in charge was very disrespectful to us, he yelled and left the place without giving us the reimbursement. The manager didn't pick up his phone and I had to wait two days for a reimbursement, and the manager blamed me for the time spent in their location.
latonya C. le
Customer service from my initial inquiry made me feel so comfortable and confident to rent giving a peace beyond the pressure I dealt with prior to calling
joseph W. le
The Truck inside and out was spotless and smelled clean.
frank S. le
The windows both inside and out were so dirty that it was nearly impossible to see out of them, I had to clean them myself. Also No one showed me any of the features of this truck, I had to figure out for myself where the lights were, how to turn on the wipers or the heaters.
Micheal M. le
When we picked up the truck the representative did not inspect the truck in the same manner as the representative did when we returned it.
Robert M. le
My reservation for a 5 X 8 trailer was for pick up on Sunday, 9/15/19 at 5 PM. I arrived late, at 5:45 but had called ahead and let the employee working there know that I was on my way. (The location closes at 6 PM.) When I arrived, there were two employees that I later learned from one of them, that they both have only worked there for two weeks. One of them was helping another customer and the other tried to check me in but was having problems with the computer. He sated that the other computer was also "down". The credit card "swiping" terminal was not progressing to the point of asking me to swipe or insert my card. (This seems unnecessary anyway, as my complete information is already in my reservation.) After several attempts by both employees, the time was a few minutes past closing time and one of the employees was on the phone with the General Manager, Ryan Nedd, who told him "The store is closed". They had him on speaker phone. I pleaded with him to let them finish with my pick up and he just kept repeating, "The store is closed."! Very rude and unprofessional. Choose another location.I use U-Haul from time to time, but not this location. I will never use this location again and maybe not U-Haul at all if I can find an alternate.
stewart B. le
Only one employee working at 4:00 P.M. when I returned the vehicle
Peter Z. le
Was told it had half tank of gas.. it was empty.. was supposed to have some equipment (hand-truck and such) . Did not.
whitney h. le
I love the manager he’s great
LATIQUA W. le
Mr. Nedd & the staff here were wonderfully human, helpful, and kind. If I ever need to store anything, if I ever need to rent a vehicle, or if I need moving supplies—I know where to go. Much respect.
Karen M. le
Unfortunately, except for mostly pleasant people I have eventually spoken to and dealt with for this rental, I am totally dissatisfied with U-Haul and there online ordering.
joseph n. le
Very helpful and courteous. A pleasure
STEPHEN J. le
Ryan Need and his employees were awesome!! Very attentive, knowledgeable and friendly. Great positive vibe at the West Babylon facility! Stephen
darlene g. le
This storage facility is run down and very dirty! The units are dark and there is not enough light from the hallway to see inside the units at night. We had water damage in our unit. We were not happy
carrie p. le
The insulation on the ceiling was falling down which worries me because I want to make sure it is insulated. The guy did tape it up. He was rude and we felt like we were a bother since the get go
Justine M. le
The staff are so helpful. I would definitely recommend using this uhaul.
Douglas O. le
I want to commend Ryan, he was a big help and made my experience of moving easier and less stressful. Thanks Ryan.
Natasha C. le
Customer service and etiquette skills need to improve tremendously.
vicent s. le
My bedroom set was destroyed because of water getting into the unit when it’s supposed to be a safe secure waterproof unit. Very disappointed that i have to go through insurance now to get money back
christine p. le
Ryan and his staff were very helpful with all my needs, from showing me how to use the entry card correctly to making sure I was safe by checking on me when I was in the unit by myself. A pleasure 😊
joseph l. le
All good
EILEEN L. le
I had a great experience. If I need to, I will use them again.