Customer Reviews for U-Haul Moving & Storage of W Babylon

3483 évaluations

451 Sunrise Hwy   West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

(631) 422-5771

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 6h30 am à 8h pm
  • Dim : 8h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(631) 422-5771

451 Sunrise Hwy
West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 6h30 am à 8h pm
  • Dim : 8h am à 6h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Very nice clean location in west Babylon also the drop off on beaver st in Stamford was also super nice George Kreppein

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHV D. 
Évaluation :
5

Akeem was so very helpful.. Thank you all at West Babylon

Janice D.  |  Expérience générale 
Évaluation :
1

That girl that was in the office don't remember her name short, short cut hair with a green e cigarette smoking in ppls faces in the building she is very very disrespectful the way she spoke to people and us was out right disrespectful “if you don't have a reservation I can't help you I have nothing” “ oh I don't care you have to return it one way that's not my problem” she was slamming things she was just really nasty If you don't like your job simply quit worst experience of my life

Davion D. 
Évaluation :
5

Employees were very nice and helpful..van was easy to drive and very clean

Brandy Q. 
Évaluation :
5

The truck radio didn't work and the ac worked when it wanted to. Not very happy about that

KYLE M. 
Évaluation :
5

Keep up the great work!

ALECC A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lenaox C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYHARRIS L. 
Évaluation :
5

Too expensive and no coupons available to help with high prices.

David C. 
Évaluation :
5

Everything runs nice n smooth at this location

PAUL R. 
Évaluation :
4

Smooth return process, very happy with them!

PAMELAS S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ADRIANC C. 
Évaluation :
3

truck was low on oil and washer fluid. truck burns a quart of oil evry 700 miles or so . the cargo area was full of debris (small rocks, sand and concrete dust). the fuel level was lower than on contract. no usage seal on hand truck. very high mileage was afraid of breaking down on my almost 1500 mile round trip

Joseph V. 
Évaluation :
5

Great overall experience yesterday

WILLIAM S. 
Évaluation :
5

Easy in and out

LAWRENCEJ G. 
Évaluation :
5

The two people at this location where excellent very helpful and I will not be going anywhere else but there, I believe his name was Kenny and his wife I don't remember her name but they were very nice people they helped me with everything and made my visit very easy and stress free.

JOSEPHFIORE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
4

The truck u rented wasn't available, but the representative got me a smaller truck. I was charged too much and she could fix it so I have to go back, but the representative was fantastic. She went above and beyond.

CATHERINE I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
1

I wasted 2 hours at this location only to find out the mechanic did not know how to install the hitch wiring harness. Then the guy has the nerve to lie and say he could not finish the install because he is missing a part and I had to drive to the East Islip location to finish the install. The mechanic at East Islip confirmed the original guy did nothing. A install that shoul have taken 30 mins ended up taking 3,5 hours

Joseph C. 
Évaluation :
1

Had a reservation for 9am for a 15' truck. Got there and there were no trucks available. The two employees there were extremely helpful and friendly and they were able to rectify the situation, they were both new. The manager who was supposed to be there was nowhere to be found and they were unable to get ahold of her for some time. The truck I was given had a horrible smell of marijuana. When I returned the truck, I believe it was the manager at the store. I went inside to let her know and she said to just leave the truck and in about a half hour I would get an email with my receipt. There was no second walkthrough to confirm everything was correct and good with the truck. If it wasn't for the two new workers in the morning i would NEVER recommend this location. It appears management has no care and left the employees to drown, instead they excelled and saved a potential horrible situation

ROBERTANTHONY O. 
Évaluation :
1

The clerk checking me in cancelled my order for today having being a newbie on the computer. I had originally booked two trucks- one van for Friday the 27th (returned the same day) and one truck for Saturday the 28th; only to discover that the 20 footer I ordered for Saturday was cancelled (night before I need to pick it up and move the heavy things from my current place.) This of course was caused by the guy lacking the knowledge to check people in and run transactions on the computer- which caused me hardship and stress the night before my big move with my wife pregnant to boot. Having said that, I was forced to book another truck (smaller one - 15 footer) at a different location which almost didn't come to fruition because of lack availability (trying to book it a night before doesn't leave many choices since trucks are mainly used during the weekend) in locations near me.

Nissim Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena D. 
Évaluation :
5

Your computer system is sooooooooooooooooooo sloooooooooooooow. It takes forever to pick up a vehicle.

Carolyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR P. 
Évaluation :
4

Akeem was awesome, good customer service

Janice D.  |  Premières impressions 
Évaluation :
5

See above notes

Sean M. 
Évaluation :
5

Well the wait in line was so long that some customers started leaving. Need more workers at the register. Other than that, excellent service, affordable prices, clean trucks and easy process for drop off after hours on a mobile phone.

Joyce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYSCOTT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Originall my my reservation on line at 22 Bay Shore Rd in Bay shore. We showed up and the place was closed. We could not get a truck. We had to find another location. When I called U-Haul I was placed on line for 45 minutes and when they did answer I was told “what do you want us to do about it”. Thank God the people at 451 Sunrise Highway were professionals. Overall this cause well over an hour delay on a day I was moving and ruined our day.

STEPHENT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
1

I was told I can pick up my truck later than the scheduled time and It was rented out to someone else by the time I go there.

LUCASAARON D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HAKAN P. 
Évaluation :
5

Location was very helpful. The rental process which has nothing to do with this location is horrendous!!! You order a trailer in one place and your told to pick it up 80 miles out of your way. Then they don't have it because it wasn't turned in by someone else. I don't order a product from Home Depot in Freeport and expect to go to Bablyon Home Depot to get it. Originally it was Holbrook! This was very stressful and set me back hours on my trip. Not a pleasant experience. Tell me where I'm picking this up when ordered not the day before where Uhaul is scrambling to find me a trailer the day before my scheduled trip! And if the location where it was ordered does not have it YOU bring it there for the customer. Don't expect the customer to drive in the wrong direction because you don't have a system to move these trailers around…. Never again

Joel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

very good service.

YONG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDE D. 
Évaluation :
5

For some reason my invoice amount has changed from when we left the facility to when we returned. We were caught in traffic and returned 39 minutes late and were charged an additional day. Not acceptable.

JAMESJ V. 
Évaluation :
1

The system was down when I arrived to pick up my vehicle, my address was incorrect and I was charged 150 $more than I agreed to. DO NOT USE UHAUL!! I will use Penske next time I need to rent a truck.

Heather G. 
Évaluation :
5

Jessica was so professional, clam and well informed, She made the process so straight forward, unlike your phone calls or texts, or online process. What a relief walking into the location and having Jessica wait on us and making it so simple. It was a pleasure to do business at this location. Another staff member was also very helpful and courteous but I forgot his name. I have used U-Haul before and never got such wonderful service.

Donna D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPHG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELP C. 
Évaluation :
5

It was a great experience! I just wanted to say an employee named Kyle was super helpful, friendly and knowledgeable and made a rookie like me feel confident to handle a last minute move. Merci encore!

Kyle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBEKA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

I love it

RICHARDE D.  |  Premières impressions 
Évaluation :
5

Service amical

Murat A. 
Évaluation :
5

The associate that took my rental really made it an overall excellent experience at the UHaul location. It was last minute and she made it work! simon

Simon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNWILLIAM W. 
Évaluation :
4

Very expensive

Michael B. 
Évaluation :
2

Online reservation of equipment was cumbersome to navigate. Online payment was inaccurate. Reserved equipment for 7am in person pick up at counter, scheduled hours were open at 7am, employee arrived at location at 8:30am. Had to wait additional 45 min on line to pick up equipment. Ordered dolly, had to retrieve for myself. Negative attitude from employee upon checking out. Equipment was very well maintained easy to use and very helpful. Waited additional 30 min on line to return equipment employee doing his best to take card if customers by himself. Charged 5 dollars for environmental fee? Equipment returned spotless. I needed UHaul sncc do equipment and location were perfect everything else was negative

ROBERTHENRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMONRICARDO H. 
Évaluation :
1

The west Babylon location was extremely unprofessional. There was a gentlemen named D who tried to take money from my husband & accuse him of wrecking the truck. Also U haul over charged our credit card multiple times

JAMESC F. 
Évaluation :
5

not a thing everything went great!!!!!

MICHAELA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DECLONRAOUL V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa G. 
Évaluation :
5

Great services

GUSTAVO A. 
Évaluation :
5

Everyone (3 workers) were VERY HELPFUL, and the teamwork they showed eachother was a Beautiful sight to see. Great Job Employees at west babylon location.

Desiree A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDAMARIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Very professional

JOSEPHD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICKN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONYJ W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TALIAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karmen B. 
Évaluation :
1

This location customer service is poor and does not respect online rentals so it's just a waste of time doing reservations online also when I went to drop off the vehicle the lock box was completely unsecured all the keys were exposed for the taking anyone coming to this location just be observant take lots of pics and videos for your own safety

PHILLIP V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
1

y'all have horrible customer service and the van was so poorly maintained the left signal didn't work and the tires needed air it was a mess . 1/10 because it still worked lol

sarah N. 
Évaluation :
5

Everyone made the drop off super easy.

Jillian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
1

Awful experience! They charged me extra days even though the car was sitting in the parking lot when I drove over. They also charged me for fuel when I returned exactly what was in the car. Terrible customer service. This place is run by idiots

Merissa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESMICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean K. 
Évaluation :
5

Customer service was on point. A gentleman, and will be back every time I need a rental

CHRISTOPHERJOHN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

Nothing, I thought you staff was excellent. The agent (Dee) that checked me on pickup and the agent (Tyler) that check me on return were very accommodating, efficient and professional. This the second time I have used this location and will be using again this coming weekend if plans don't change.

DANIELJOSEPH G. 
Évaluation :
5

Everything was great

STEVENB B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip B. 
Évaluation :
1

Nobody was at the store for turn in. Spent over two hours on the phone and the representative just hung up on me. Absolutely awful service and will not be using again.

Alex H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULE V. 
Évaluation :
5

Staff at the west Babylon location is always friendly and very helpful. Great experience

STEVEA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingri R. 
Évaluation :
5

Simple process and in and out of the office in 5 minutes , in your truck and on your way.

RENE R. 
Évaluation :
5

Sherman is awesome! His customer service is excellent. He was alone and still assisted each and every customer excellently and in a timely manner.

Graciella C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy J. 
Évaluation :
5

The staff was outstanding

Anthony K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

annette s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard B.  |  Premières impressions 
Évaluation :
5

Such a great staff

vicky c.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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