Évaluations des clients U-Haul Moving & Storage of W Greenville

Improve on customer service

more cargo van to rent

The staff were very helpful!

Reuben was very helpful

my truck broke down, I called them after I left and got 10 miles away because the truck was wining and wouldn't go over 30mph, never got anyone to answer the phone. I was loading medicine from a medical facility and had a short window to have it moved back to the freezer it came out of... really disappointed in the equipment rented to me.

I'd start by saying I'd really like someone to contact me about this. My experience was horrible. It started off by having to wait in line for 30 minutes. I was in a building full of people with no safety being taken. Only 1 employee in a mask and customers coughing and sneezing without mask on. After waiting in line I'm with an employee who lacked any motivation to try and greet customers with a smile. I was treated as if I was a number. I told to go outside and wait for an employee to come out and get my trailer hooked up. I was then given a DISGUSTING trailer. I understand it's a trailer but it was covered in mud. I was then told “make sure you bring it back clean otherwise you'll there's a cleaning surcharge”. I was legitimately baffled by what I was being told after seeing this trailer coated in mud. I bring it home and spent an hour cleaning it to the point of being usable. I'm in the process of moving my house and by no means would my items have been put in this trailer unless it was cleaned. Please contact me about this, as there is more to tell of my situation.

I had to find a moving truck at the last minute to clean out my parents apt I have always had great experiences with Uhaul so I called a few but they had nothing and I tried here on Grove Rd and they had one available ready for pickup at the time they told me to come and it was quick and easy. Returning the truck was a easy process as well. I'm not sure what her name was who reserved the truck for me but she was very pleasant to work with Jeremiah was also very nice when we picked up the truck he cleaned it up and we was good to go

Customer service experience was less than desirable because of the wait time and the lack of attention from the staff.

Can clean truck a little better

All good 👍

Was the third uhaul location I went too due to not having a truck available. Finally after 2 hours of driving around got a uhaul. Probably won't use in the future . Very unprofessional. Not a good way to do business.

Your WEBSITE needs work. I was not able to use early check-in because your site refused to upload my driver's license. So, I went in person to the chosen location. Good thing I did, because, even though I had a confirmed, guaranteed, $50 back reservation, I was informed that the location would not be open the day of my pick up. They said I could try another location. Good luck. I went, in person, (since the online system seemingly doesn't work) to my preferred U-haul location (they were already sold out of the equipment I needed) and they very kindly moved my reservation to a shop that had a trailer in stock. Service at this new shop was excellent and I was on my way in short order. However, after loading my equipment, I experienced a flat tire on the return trip. Again, the WEBSITE failed to function and I was unable to place a service request. I used the 800# and after a very extended wait time, a service truck was dispatched. We won't go in to the 20 minutes it took me to describe my location on a major interstate next to an exit #. I was informed by the service truck, that the trailer's axle had come partially loose from the frame and that had caused the flat tire. This defect had apparently been there when I picked up the trailer, as the flat tire exhibited wear marks indicating an axle alignment issue. They wished me good luck. After repair, I went on my way at a very slow pace, hoping to get home without another incident. It was only after I unloaded my vehicle from the trailer that I saw just how dangerous the trailer was. The two axles, supposed to be parallel, were actually sitting roughly 15 degrees off from parallel. Upon return of the trailer to U-haul, they did NOT ask if I had had any problems. They simply took in the trailer and said thanks for the business. I pointed out the axle alignment and the wear marks to the brand new tire that were identical to the blown tire. The employee said thanks and another shop would make a repair. Little more than a shrug of the shoulders. So much for a very dangerous situation.

After hours drop off protocol wasn't clear.

Site was very crowded. No place to put the return.

Was charged a $20 cleaning fee for a small empty box that was left in the uhaul. Also over charged for gas used. I drove less than 10 miles and uhaul charged me for 2 gallons of gas. Was not satisfied after paying for day use only. Felt like they got one over on me.

The guy that was working there was great to be the only person working. Need more workers to make transactions faster and smoother.

Unfriendly staff that were unwilling to assist. Messed up my contract by putting incorrect mileage and then unwilling AND unable to fix the contract so I had to wait for over an hour while they tried to solve the problem. Windscreen wipers were worn and staff would not assist me loading my vehicle onto the Auto transport. Will not use UHaul again.

Customer service representative “Rob” was so helpful and professional. Thanks!

Every thing was easy. No improvements needed

Well...at the Uhaul website I was led to believe that taking the truck to Panama City and dropping there instead of Port St Joe, Florida I would save $125.00. When I arrived at the Uhaul store that all changed, had to take the truck to Ft Walton Beach. More that the original quote to drop in Port St Joe. $395.00 was my cost as opposed to 283.00 if I dropped in Port St Joe. I have been in the automobile business 45 years and this was the worst case of bait and switch I have ever witnessed. Never will use nor receive Uhaul!

Friendly and quick service!

Cannot recall her name but the woman who made the reservation for me over the phone was fabulous!

Nothing

NA

They clearly don't know what they are doing! I still haven't received my differences for my uhaul & was over charged!

No dolly Didn't explain about if in would do off early fee Kept saying towing ajar

Was charged 3 times for $231.02 and charged two times for $66.09 and no they are not pending charges you guys took that money and customer service was no help. Will just have to report fraud with my bank

Had a bad experience in Richmond, VA. were picked up truck. But when got Greenville,S.C. location everything was straightened out. Thnx to Greenville I was pleased with outcome.

Uhaul on Grove Rd, Greenville SC, is the most professionally run operation that we have worked with for our transport needs.

Truck was clean but broke down less than 30 miles after rental.

I've worked with this location for over 5 years. Always been helpful and convenient!! I will continue to work them for sure.

The trailer was just what we needed to transport a Billards table to our son. It was sturdy and easy to pull.

Outstanding customer service

I originally rented from another location and I was told I could pick it up 24/7. When I arrived at the location it was closed. Spent an hour on hold trying to figure out what I was supposed to do. Thankfully this location on Grove Rd was able to get me a truck.

Good customer service

worst service ever. Only one person working when picking up truck. Slow service (if that's what you call it), credit card machine not working correctly. Took me 30 minutes in line to pickup my vehicle and another 45 minutes to drop it off. It took me less time to use the truck that the time I spent waiting in line.

This location was ok and staff helpful but same cannot be said for Wade Hampton location where I originally booked. I received two different prices at Wade Hampton (289$&$254)and at grove Rd the price was $100 more!! I do t know what's going on but this was a challenging rental

The grove road location was horrible. Some guy called me and asking was something wrong with the truck as if I had done something to it. Things happen which make it hard to return exactly on time. I was a hour late. There was barely enough room to pull the truck in without being out on the main road. When I walked in the two men working were on their phones and neither greeted me. I had to say " do I give the keys to you?" He said yes and then asked where the truck was parked. Very unprofessional and poor customer service.

Hire more employees wait time for checking back in waaaaay too long

I liked the self check in and check out, just seems a bit impersonal. Made the process easier honestly

Ruben Vega was awesome!!!!

I have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.

You suck! Go out of business!!

Can't get a customer service rep on the line to save my life and neither location was able to explain why the truck cost over $1000 to move from Michigan to SC.

We always have a great experience with Uhual, Grove Road. Always a good supply of equipment in great condition. The manager whom oversees the staff and equipment has created a great operation of business. The staff has been wonderful until a most recent experience. As a regular customer (years/weekly rentals) I have greatly appreciated the employees who go above and beyond to create a great experience, treating us as a loyal returning customer should be. Our overall experience with an employee by the name is Bradley has been . This employee is very rude, disrespectful and condescending. I have dealt with him in multiple occasions and each time find myself to be very frustrated. I have witnessed other customers at the receiving end of this employees horrible communication and poor customer service. His lack of willingness to be understanding and poor communication skills creates a horrible customer experience. I am truly dissatisfied with my experience with the employee, Bradley each time. An employee is the companies most important asset. When employees do not perform effectively, consumers feel that the company is apathetic to their needs, and will seek business elsewhere.

Friendly, helpful, and efficient. Was checked in and gone in a few minutes. All my questions were answered. Can't ask for better. Much better than a third party location.

Easy drop off of the truck.

Everything was well executed and all people working there were helpful and had great attitudes.

Friendly staff and so thankful that they had a lot of options to choose from!

Trailer we received did not have one of the tires fully inflated. This caused it to rupture after 40 minutes of driving. It took U haul 3 hours to get the tire fixed even though I had purchased insurance. Not a good experience.

Sign said to wait in car for personnel to come accept the return. Never came after 15 minutes, I went inside and waited another 10 minutes. Worst service ever.

Not sure of his name but he helped us get our car off of the trailer helped us put our bumper back in, and talked to us about the area. Overall a pretty inviting experience.

I was lied to and charged to much.

#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.

I didn't drop off the rental.

I'm not happy that I had a 20 fee tacked on when I returned the equipment early yes after hours but it was put back where it was to start with you had it back in a couple house but yet you take this fee on

I really appreciate everyone being so nice and kind U-Haul is the go to place

Everything was great and everyone was nice and friendly U-Haul is the way to go

Staff was extremely helpful, and friendly. Thank you.

Staff was polite and helpful, even on busy weekends.

Very helpful great customer service

The staff is always super friendly and helpful.

The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.

Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.

Good size

Pleasant experience, clean retail and service area. Excellent customer service/

None

Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.

Very helpful, polite,professional and efficient staff. The customer service is impeccable.

Every thing was great

Very helpful

Worked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.

Both manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!

Thanks to you.

Jeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!

Good service

Very good transaction

Always enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.

It was not the facility but the mess up of our pods. The associates fixed the issue but stress was added to what should have been a simple shipment

The manager was really nice, welcoming, and helpful with all our questions.

the owner was a bit condescending. this was our first time renting and he expected us to know everything and at first was a bit rude

When they physically moved units around, ours was facing away from the main area, & it took weeks for a fence to be installed. Then a low fence with no top wires and no cameras installed. NOT SECURE.

Great experience.