Customer Reviews for U-Haul Moving & Storage of W Greenville

Évaluation :

5

This was the third location given to us. Drop off location for truck share was not appropriate. When too many miles out of our way to drop off the truck. There was a full service uhaul across the street from us but told we couldn't drop there. Will never use uhaul again..

Évaluation :

2

I rented a pickup truck on sat 25th. Reservation was 2:30pm i started the process at the desk at 2:53pm I returned the truck at 2:41pm on Sunday. I have been charged 2 days rental(19,95) and 2 days CDW (22) I did not have the truck for 24 hrs, and even if you go by the reservation time, I was 11 min late. On a Sunday. The person checking the cars in did not get to the truck until 2:57pm and so I was charged. Can you explain this please. I feel is should be refunded for 1 days rent and CDW. I have no problem with the fuel I owed for.

Évaluation :

5

Very helpful staff. Lots of different equipment for rent with cheap rates.

Évaluation :

5

Excellent customer service!!! In and out everytime so quickly...

Évaluation :

3

My installer, Aaron was great. He kept me informed and was very helpful in making decisions on which product to select. He was very professional and pleasant. I live about an hour and a half from UHaul location so I waited for my installation to be completed. The location has no waiting area for customers that wait. That why I gave average mark for location,

Évaluation :

5

Nothing, young man (don't know his name but he resembles Jason Momoa) was extremely nice and helpful.

Évaluation :

5

Return was so easy. Staff was very helpful.

Évaluation :

5

Good location and very friendly people. They actually came out to greet me when I pulled into the location.

Évaluation :

5

Very professional, courteous and helpful!

Évaluation :

5

Gentlemen was very friendly and showed me where to park the vehicle. Thanks,

Évaluation :

5

Prompt, professional and very helpful. Great experience.

Évaluation :

1

I'm upset I had to pay $60 after I dropped off. I was suppose to get a call back and never received it to explain the charges. Overall not a great ending experience with UHAUL

Évaluation :

5

Nothing!

Évaluation :

4

Delivery and pickup of containers were late. Pickup driver accused us of taking a 12" hitch extension. Reliable communication throughout this whole experience (Mass to SC move) has been poor.

Évaluation :

4

The amount of help, as far as the customer service representatives, not in balance with the amount of customers; they need more help. The wait time could be improved. A better system to increase flow and effectiveness.

Évaluation :

2

You need more staff. I was there for 1 hour trying to pick up the truck I rented. When I returned it, I had to just leave the keys on the counter because nobody was in the office.

Évaluation :

5

excellent service with friendly people and wonderful service

Évaluation :

3

They were not very thorough. Did meet time lines. Did seem very competent.

Évaluation :

5

I had to reschedule because of a back log, but Aaron was excellent! He took care of me!

Évaluation :

3

Continue improving phone support for existing and potential customers.

Évaluation :

5

Aaron was awesome and a cool guy. Very informative after the install. I would buy him lunch if I could.

Évaluation :

1

The individual had me drop off the truck then is trying to change my prices. Saying there is an issue with the truck. That truck is the same from when I got it 36 hours prior.

Évaluation :

4

Those who setup my pickup was weee outstanding. The gentleman who checked me in and me my receipt was absolutely horrible and had a nasty attitude for so me reason. This changed me experience as I've always frequent this location.

Évaluation :

5

U just need to up grade ur phone system.

Évaluation :

4

Need more parking spaces!

Évaluation :

5

Fast service, most cooperatative, everything clean, and helpful

Évaluation :

1

I returned the truck and I was accused of not returning it to the point where they threaten me with the police and I'm livid about it ! I'm going to make sure everyone knows how I was treated as well!

Évaluation :

5

I always Love this location.

Évaluation :

3

My original reservation at the Wade Hampton Blvd, Greenville SC was canceled 5 minutes before I was to pick! Was redirected to the Piney Mtn Rd location. Went to WH Blvd for them to call this location and they were not open!!! Corporate customer service then sent me completely across town to the Grove Rd location! All this after I had made reservation almost 2 weeks before move date, and went by the WH Blvd twice!!! A very trying start

Évaluation :

5

This facility was clean and the individual that met me when i retured the vehicle was helpful. However, he did seem surprised that the facility in Virginia gave me a vehicle with a "check engine" light illuminated. I would be curious if the poor gas mileage was due to the check engine light, or the light was due the poor mileage.

Évaluation :

5

Great people

Évaluation :

1

Charge them for the correct things and not extra.

Évaluation :

5

All good no issues

Évaluation :

5

Nothing. Overall easy process.

Évaluation :

5

No issues at all Jesus and Kelly did an excellent job . Jesus even fixed minor issue with truck trailer connection. Will use again

Évaluation :

1

Customer service. Never delivered on time and didn't even pick up the day scheduled. For all I know, containers still in my driveway. Really unprofessional.

Évaluation :

1

The staff was rude, unprofessional, not helpful at all. I've communicated with the staff over the phone and in person on many occasions, all I ever got was unprofessional staff. I know in person I dealt with the male store manager and over the phone I dealt with a female. I also know in person I interacted with a African American woman and a Caucasian woman ALL were unprofessional. I would never recommend anyone to this particular location. I've been a customer with Uhaul for many years and I've used them when I moved from the west coast to the east coast as well as north to south vice versa. I give permission to uhaul to look up my account and see how much I've used there company and never have I ever experienced anything like this location.

Évaluation :

5

Didn't help me with seeking a refund or discount due to the truck having no air conditioning. Said I have to take it up with the place I got the truck from. Seems like they should have been able to help with that.

Évaluation :

5

Nothing to improve, the staff was great.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Everything went well at this location. The staff were knowledgeable, friendly and quick. Great job

Évaluation :

1

Had an 8:00 a.m. appointment people were late to do the work took longer than expected.

Évaluation :

5

Great service

Évaluation :

1

I asked & paid, for a 1,5 bedroom space. Went to store my belongings, 2 days later. He rented me a closet

Évaluation :

1

When we got the truck my son found a beer bottle that was left behind..

Évaluation :

5

Great staff.

Évaluation :

4

The sales representative, Jesus, was extremely helpful.

Évaluation :

5

Thanks to Everybody I met there at the facility. It was a positive, pleasant experience..

Évaluation :

5

Excellent and safe.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

1

Awful

Évaluation :

4

Thanks everyone for helping me with my moving/ storage needs. Everyone was patient and kind to me both day and evening staff. And April made sure that I got a bottom storage unit. The guys were very helpful also.

Évaluation :

5

Costs much less than my non Uulhaul storage in FL.

Évaluation :

1

Booked 2 units plenty in advance since coming from Florida and wanted both outside for convince. 1 unit was occupied and no more available. Gave me an inside unit harder to get stuff into. Dirty and missing parts of the ceiling. Have no choice since I had to unload everything that night.

Évaluation :

5

Reuben (The Owner) took excellent care of me and made the entire process easy!

Évaluation :

5

Staff was wonderful!!!

Évaluation :

5

2nd was better then the first one

Évaluation :

2

Rarely can you get someone to answer the phone. Even after you've been on hold for 20 min. They said the right person for my question would call me back, but I never recieved a return phone call.

Évaluation :

3

Did it's job, but wasn't 24 hour access. Also the rates kept increasing and increasing.

Évaluation :

5

Always clean and general manager and employees were friendly!

Évaluation :

5

Well done 👍🏼.

Évaluation :

5

I never encountered a group that was as great as Grove St in Greeneville SC

Évaluation :

5

The staff was helpful in helping me. The U-Haul app only accommodated me for a small storage space for all my belongings.. The staff saw that all my things would not fit into the small storage space, and willingly accommodated me a bigger space for the first month. Great staff and very stress free experience.

Évaluation :

5

Overall this U-Haul center was definitely a blessing with my family need at most. We need a place to store some items really quick. The staff was great accommodating us. When we had to come back-and-forth to add or take things out of the storage unit it was easy comfortable safe and secure. I didn't know how was going to feel about having an outdoor storage unit. But it was definitely a great experience.

Évaluation :

5

The staff was extremely professional and friendly. They gave excellent customer service with a smile

Évaluation :

5

Excellent service

Évaluation :

5

They have a great staff at Grove RD

Évaluation :

2

Forced to pay things that weren't necessary and the storage floors weren't clean. The staff were ok. The one guy who assisted us with the trailer was great. But the ladies who assisted with the storage were not punctual and typed in the information wrong such as name and ID expiration etc. Overall, bad experience and storage instruction wasn't clear.

Évaluation :

5

Ty

Évaluation :

5

The facility was excellent. But I made my reservation over the phone and they reserved the wrong type of room. I got a pull up instead of way indoor. But I am satisfied. If I need to move to a different type of room I will later down the road.

Évaluation :

2

Why would someone design a storage facility with multiple floors and no elevator? I told the lady on the phone when I made the reservations for my truck, & storage I didn't want anything on the second floor, and she booked it anyway. The people who work in the actual store were really helpful, and cool, it is not their fault.

Évaluation :

2

Building was inside and had no lighting. Even though there was a light switch. Was told lights did not work. Made it very hard to see inside

Évaluation :

5

This uhaul in south carolina is very friendly and very helpful 😀

Évaluation :

2

Clear directions to where the buildings and units are located

Évaluation :

4

The only thing I can suggest is better communication about the buildings and units the locations.

Évaluation :

5

You guys have been so good to me !!!

Évaluation :

5

Shereka and April were extremely helpful. They answered all my questions and i had a lot of them. Lol!!!! Great Facility

Évaluation :

2

So many times i waited inside for 10+ minutes while an employee helped another customer, and there were other employees doing nothing but staring at me

Évaluation :

5

Great staff; very helpful and professional. Facilities well maintained.

Évaluation :

4

Professional and friendly staff. Overall good experience.

Évaluation :

4

The guy that set up the account for storage was helpful. His name was Bradley on Grove rd in Greenville SC

Évaluation :

1

My experience, unbenongst to me started the day I rented. I was not informed that the storage unit was not at the same place the drop off unit was. The staff at the Uhaul on Grove Rd did not inform me either. There were weird vibes so before leaving the 4x8 cargo rental where the cust serv rep told me to leave it, I called the general customer service line. they worked everything out and informed me of everything. I was not to be charged for anything else other than the rental and free month storage. So, now that all my stuff is in this storage unit on Grove...the key card they give me NEVER WORKS. from the very first time. I cant get in or out. I had to visit my storage unit several times and each time the reps were slow and unwilling to assist in getting me in or out of the gate. A cust serv rep ended up giving me a code *2425#...one of the cust serv reps came up to me and insisted I inform him who gave me the number so he could find the breach in the system. Luckily the last time I went to gather all my things, the gate was open. I packed all my things and took them to Public Storage. This was such a bad experience.

Évaluation :

3

Was charged a $20 cleaning fee for a small empty box that was left in the uhaul. Also over charged for gas used. I drove less than 10 miles and uhaul charged me for 2 gallons of gas. Was not satisfied after paying for day use only. Felt like they got one over on me.

Évaluation :

5

Had a bad experience in Richmond, VA. were picked up truck. But when got Greenville,S.C. location everything was straightened out. Thnx to Greenville I was pleased with outcome.

Évaluation :

5

Good customer service

Évaluation :

5

I have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.

Évaluation :

4

#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.

Évaluation :

5

I really appreciate everyone being so nice and kind U-Haul is the go to place

Évaluation :

5

Everything was great and everyone was nice and friendly U-Haul is the way to go

Évaluation :

5

Staff was extremely helpful, and friendly. Merci.

Évaluation :

5

Staff was polite and helpful, even on busy weekends.

Évaluation :

5

Very helpful great customer service

Évaluation :

5

The staff is always super friendly and helpful.

Évaluation :

4

The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.

Évaluation :

4

Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.

Évaluation :

5

Good size

Évaluation :

5

Pleasant experience, clean retail and service area. Excellent customer service/

Évaluation :

5

Aucun

Évaluation :

3

Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.

Évaluation :

5

Very helpful, polite,professional and efficient staff. The customer service is impeccable.

Évaluation :

5

Every thing was great

Évaluation :

5

Very helpful

Évaluation :

5

Worked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.

Évaluation :

1

Both manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!

Évaluation :

5

Thanks to you.

Évaluation :

5

Jeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!

Évaluation :

5

Good service

Évaluation :

5

Very good transaction

Évaluation :

5

Always enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.

Évaluation :

3

It was not the facility but the mess up of our pods. The associates fixed the issue but stress was added to what should have been a simple shipment

Évaluation :

4

The manager was really nice, welcoming, and helpful with all our questions.

Évaluation :

4

the owner was a bit condescending. this was our first time renting and he expected us to know everything and at first was a bit rude

Évaluation :

3

When they physically moved units around, ours was facing away from the main area, & it took weeks for a fence to be installed. Then a low fence with no top wires and no cameras installed. NOT SECURE.