Customer Reviews for U-Haul Moving & Storage of W Greenville

Évaluation :

5

I never encountered a group that was as great as Grove St in Greeneville SC

Évaluation :

5

Unfortunately, I had to return the rental Van, due to testing Positive for COVID-19. I was trying to move some items into my new home, but felt sick and my antigen test revealed it was COVID. When I get well, i will re-rent. April at the front desk was excellent help.

Évaluation :

5

Nice and friendly and gets the job done

Évaluation :

5

Rien

Évaluation :

5

I thought the gentlemen there were so friendly and helpful. There were few challenges attaching the trailer to my hitch but they never grumbled or complained they were always kind and very customer centric. Thank you for a great experience!

Évaluation :

4

Need more parking areas for customers

Évaluation :

3

Picked up truck fuel read 3/4 of a tank returned truck after using it for 100 miles, filled the tank, but it still read a little less than 3/4 of a tank.... and I filled the tank across the street from uhaul. I was charged 9 dollars and change

Évaluation :

4

That the new employees get fully trained and dont leave out valuable information concerning the gas and mileage .I always use this location. They have what I need and all around a good staff and location .

Évaluation :

5

Not my original pickup or drop off location. Pickup location was 1 1/2 hrs from our house, costing us a lot more money in gas. Drop off location was further away than the original as well.

Évaluation :

3

Your drop off and pick up services are terrible. Our dates were changed on both pick up and delivery. One of the boxes we were delivered was in terrible condition. Neither of the boxes had an exterior cover when they were dropped off at our home to be unloaded. Now I have been charged rent even though the boxes were picked up. Your services are terrible. I will never use Uhaul again and will discourage friends and family from using your ubox service.

Évaluation :

5

Your web site is VERY POOR. I am very much a repeat customer and your site and app would not let me log in or find the location that I knew was there. I had to go day of physically to the location and pray they had a trailer

Évaluation :

5

Service was awesome! Very helpful

Évaluation :

1

i don't think i would schedule a rental over the phone again. I was scheduled to pick up a 20' truck at 9:30 pm so i could have the truck ready first thing in the morning but the place had NO trucks at all on the lot. now there is nothing open now and to call customer service was an hour wait time(yuk). I went into a uhaul place next morning and he was very helpful and set me up with a truck at a location near by. scheduling it over the phone was a horrible experince . talking to a person face to face was much better

Évaluation :

5

Thanks for working with me on option for hauling my farm tractor it worked great .

Évaluation :

4

great customer service, good offers, dependability

Évaluation :

1

Shereka was rude from the moment she got behind the desk. No greeting, just, "Do you have a reservation? " I said, said "Yes ma'am," and she asked my name and looked it up. Said we have you for a 10ft truck and a furniture dolly, but we don't have a furniture dolly, we don't have any dollies. She starts to proceed, and I'm a bit befuddled as to why I wasn't contacted, so I could change my reservation to a location that had what I reserved days prior? I asked if another location had one, and she seemed irritated. She made the call, and we waited for a response. I then expressed that the dolly really was necessary...I'm MOVING. She rudely asked what was I going to use it for, and do I know what I asked for was a furniture dolly. I'm not brand new, I've moved before. As your previous records should show I've used U-Haul multiple times, but I didn't return the sass, I simply said something to the effect of furniture. I asked about just renting at another location, because why would I pay for mileage to go pick up an item that should have been there in the first place? Or she could at least offered to comp the mileage to the Wade Hampton location (they called back and had one, but it would have been a 25 minute drive at that point). I decided to just get the truck and get to moving, as I was short on time. She stells me the truck was the first one in lane "P." It wasn't. It was the second one and parked in between 2 trucks with barely 3 inches leeway forward or back. I had to take several breaths, because at this point it's hot, humid, and my last good nerve was already dry humped. Luckily, the other employee was walking back to the building and I asked for her help. Had I gone back inside, I would have lost my composure and came out of character. I am a restaurant manager for a popular and busy downtown Greenville restaurant. As in CNN just aired a story on us, as well as Fox News. I have been in the service industry for 35 of my 45 years, decades in management. I was even a supervisor for Avis/Budget. I would never treat a guest in this manner. Moving day is always rough. She didn't have to add to it, and I'll most likely rent elsewhere from now on.

Évaluation :

5

Everything was good and customer service was great

Évaluation :

5

I did not have any issues with the location but when I was trying to return the van after hours, I had a great deal of trouble with the online return. I called customer service for tech help and that department had a wait time of 45 minutes on hold. I was at the location working on the return for almost 1 hour. I love U-haul and will continue to use your service, but the online return was very difficult. Merci!

Évaluation :

5

Exceptional as always

Évaluation :

5

Great service and equipment! Thank you very much!

Évaluation :

1

Way too expensive for a few hours of renting the truck. I got the quote at 131 came back and had to pay 148 total, why? No idea , I went half the mileage I said I would , returned it with way more fuel then when I got it, I got it below a quarter of a tank, had to waste 20 mins of my time at the beginning to get fuel for it. These trucks in my humble opinion should be gassed up to full before used. I won't be coming back out of necessity and because your prices are ridiculous.

Évaluation :

1

Rude and racist employees. I'll never be back to this place ever!!!!!!!!!!!!!!!

Évaluation :

5

service rep. was friendly, knowledgeable, and prompt.

Évaluation :

2

Understaffed. Staff was visibly frustrated. Stood in line over an hour to pick up rental. Charges not fully explained - ended up being a lot more than expected

Évaluation :

4

Did not have furniture dolly , had truck and pads i ordered had to scramble to find on my own . The guy at the desk was awesome though

Évaluation :

5

This location has great staff!!! Shereka is doing an excellent job. They get me in and out with no hassle. I didn't have to do this review but I did because customer always talk about the negative and not enough of the good. Great Team!!!!

Évaluation :

3

Dona was very helpful and kind. She was overwhelmed w customers but kept it together and was very helpful. She is a great employee.

Évaluation :

5

It was an outstanding experience. Thank you very much for the well trained employees, of which were professional, kind, and went out of there way to find my husband and I the truck we were in need of. Patty Bruce

Évaluation :

5

When I tried to check in, the website wouldn't allow me to complete the transaction. The complete button was grayed out. I communicated with the number listed on the contract regarding this, and there was no response

Évaluation :

3

Drop off was horrible! No worker in the store! Walked around looking for a employee and finally someone came to assist me. Associate had a attitude and was not inviting or helpful. Told me to leave keys on desk and my card would be charged. I said is there anything I need to review or sign saying I dropped off said no leave keys on desk! Awful attitude. I usually don't have this experience at grove rd and have used several times in my moving process! Very disappointing.

Évaluation :

5

Excellent drop-off service, turned the trailer in on a Monday morning when there were a lot of trucks coming in, and they let me drop in with no issues, very efficient. The trailer was in great shape and was an easy pull. Merci.

Évaluation :

1

for 19 miles using your car, you charged 48 dollars gaz on my credit card. come on! it does not make sense.

Évaluation :

5

Keep up the good work..

Évaluation :

1

Fire the whole staff and get rid of the owner. Hired people with people skills and that actually want to work. Seems like everyone, including the store manager, has an attitude with everyone that enters the store. Let alone that they can't seem to keep a proper inventory of their trucks. They like to charge a card on file first instead of checking to make sure the truck was back in the lot.

Évaluation :

5

Extremely helpful and cheerful employees! It was a delight to return equipment after a long day of moving.

Évaluation :

3

I was charged for items I didn't request, nor did I receive them.

Évaluation :

2

The African American at front desk was the rudest individual I've ever met. On her cell phone, Did not listen to my name, insisted my reservation was not there, was not helpful when scanning documents, threatened me with not getting a vehicle. Talking at loud volume, pointing her finger at me, etc. Thank God for the other female employee working. SHE WAS EXTREMELY PROFESSIONAL. I know help is scarce, but your company reputation deserves more and the lady working her butt off that day deserves a raise and a better working environment--

Évaluation :

5

Crew was very helpful.

Évaluation :

3

Customer service. The guys that o picked up from were very nice but the women that were there when I needed assistance were not friendly

Évaluation :

3

The employees seem to want to sit behind the desk instead of greeting the customer. One guy was vaping in a rental truck while the line was getting long.

Évaluation :

5

Friendly staff, Ruben handled everything, and even took the time to ensure everything was hooked up correctly and walked us through the process.

Évaluation :

5

Reuben is outstanding!

Évaluation :

1

Was supposed to have contacted pick up at 0800 get there and go to check in to only get told I have to wait till 0900 when the store opens because they didn't put the keys in the box for my pick up stood in line for 30 mins to check in inside also needed the utility dolly for my order and was told they didn't have any when asked to call another store to see if they had a set was told that it wasn't his problem lost 2 hours of my rental time because your store failed to do there job and I had to locate a hand truck on my own after ordering it with my truck pick up will never use this location again very unprofessional workers

Évaluation :

5

Great customer service from start to finish I never leave reviews had to with this location Thank you, Dan Pelletier

Évaluation :

5

The staff was helpful in helping me. The U-Haul app only accommodated me for a small storage space for all my belongings.. The staff saw that all my things would not fit into the small storage space, and willingly accommodated me a bigger space for the first month. Great staff and very stress free experience.

Évaluation :

5

Overall this U-Haul center was definitely a blessing with my family need at most. We need a place to store some items really quick. The staff was great accommodating us. When we had to come back-and-forth to add or take things out of the storage unit it was easy comfortable safe and secure. I didn't know how was going to feel about having an outdoor storage unit. But it was definitely a great experience.

Évaluation :

5

The staff was extremely professional and friendly. They gave excellent customer service with a smile

Évaluation :

5

Excellent service

Évaluation :

5

They have a great staff at Grove RD

Évaluation :

2

Forced to pay things that weren't necessary and the storage floors weren't clean. The staff were ok. The one guy who assisted us with the trailer was great. But the ladies who assisted with the storage were not punctual and typed in the information wrong such as name and ID expiration etc. Overall, bad experience and storage instruction wasn't clear.

Évaluation :

5

Ty

Évaluation :

5

The facility was excellent. But I made my reservation over the phone and they reserved the wrong type of room. I got a pull up instead of way indoor. But I am satisfied. If I need to move to a different type of room I will later down the road.

Évaluation :

2

Why would someone design a storage facility with multiple floors and no elevator? I told the lady on the phone when I made the reservations for my truck, & storage I didn't want anything on the second floor, and she booked it anyway. The people who work in the actual store were really helpful, and cool, it is not their fault.

Évaluation :

2

Building was inside and had no lighting. Even though there was a light switch. Was told lights did not work. Made it very hard to see inside

Évaluation :

5

This uhaul in south carolina is very friendly and very helpful 😀

Évaluation :

2

Clear directions to where the buildings and units are located

Évaluation :

4

The only thing I can suggest is better communication about the buildings and units the locations.

Évaluation :

5

You guys have been so good to me !!!

Évaluation :

5

Shereka and April were extremely helpful. They answered all my questions and i had a lot of them. Lol!!!! Great Facility

Évaluation :

2

So many times i waited inside for 10+ minutes while an employee helped another customer, and there were other employees doing nothing but staring at me

Évaluation :

5

Great staff; very helpful and professional. Facilities well maintained.

Évaluation :

4

Professional and friendly staff. Overall good experience.

Évaluation :

4

The guy that set up the account for storage was helpful. His name was Bradley on Grove rd in Greenville SC

Évaluation :

1

My experience, unbenongst to me started the day I rented. I was not informed that the storage unit was not at the same place the drop off unit was. The staff at the Uhaul on Grove Rd did not inform me either. There were weird vibes so before leaving the 4x8 cargo rental where the cust serv rep told me to leave it, I called the general customer service line. they worked everything out and informed me of everything. I was not to be charged for anything else other than the rental and free month storage. So, now that all my stuff is in this storage unit on Grove...the key card they give me NEVER WORKS. from the very first time. I cant get in or out. I had to visit my storage unit several times and each time the reps were slow and unwilling to assist in getting me in or out of the gate. A cust serv rep ended up giving me a code *2425#...one of the cust serv reps came up to me and insisted I inform him who gave me the number so he could find the breach in the system. Luckily the last time I went to gather all my things, the gate was open. I packed all my things and took them to Public Storage. This was such a bad experience.

Évaluation :

3

Was charged a $20 cleaning fee for a small empty box that was left in the uhaul. Also over charged for gas used. I drove less than 10 miles and uhaul charged me for 2 gallons of gas. Was not satisfied after paying for day use only. Felt like they got one over on me.

Évaluation :

5

Had a bad experience in Richmond, VA. were picked up truck. But when got Greenville,S.C. location everything was straightened out. Thnx to Greenville I was pleased with outcome.

Évaluation :

5

Good customer service

Évaluation :

5

I have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.

Évaluation :

4

#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.

Évaluation :

5

I really appreciate everyone being so nice and kind U-Haul is the go to place

Évaluation :

5

Everything was great and everyone was nice and friendly U-Haul is the way to go

Évaluation :

5

Staff was extremely helpful, and friendly. Merci.

Évaluation :

5

Staff was polite and helpful, even on busy weekends.

Évaluation :

5

Very helpful great customer service

Évaluation :

5

The staff is always super friendly and helpful.

Évaluation :

4

The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.

Évaluation :

4

Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.

Évaluation :

5

Good size

Évaluation :

5

Pleasant experience, clean retail and service area. Excellent customer service/

Évaluation :

5

Aucun

Évaluation :

3

Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.

Évaluation :

5

Very helpful, polite,professional and efficient staff. The customer service is impeccable.

Évaluation :

5

Every thing was great

Évaluation :

5

Very helpful

Évaluation :

5

Worked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.

Évaluation :

1

Both manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!

Évaluation :

5

Thanks to you.

Évaluation :

5

Jeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!

Évaluation :

5

Good service

Évaluation :

5

Very good transaction

Évaluation :

5

Always enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.

Évaluation :

3

It was not the facility but the mess up of our pods. The associates fixed the issue but stress was added to what should have been a simple shipment

Évaluation :

4

The manager was really nice, welcoming, and helpful with all our questions.

Évaluation :

4

the owner was a bit condescending. this was our first time renting and he expected us to know everything and at first was a bit rude

Évaluation :

3

When they physically moved units around, ours was facing away from the main area, & it took weeks for a fence to be installed. Then a low fence with no top wires and no cameras installed. NOT SECURE.