Turn over time to unload and load boxes and get back to home was almost 2 hours. Nearly impossible to load 5 or more boxes in a day's time! It would be very helpful if someone suggested renting two trucks with double trailers when signing up for this service. Greenville location has one employee that knows what she is doing with the UBoxes there, all others were NOT helpful.
Nancy S.Customer Reviews for U-Haul Moving & Storage of W Greenville
Testimonials From Recent Customers
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The Lead Staff member could be more personable. On both encounters with her she gave the impression that I was interruption to her time. During the Pick-up portion I felt as though I was being interrogated. Upon my returning the trailer I went to the "Return Equipment Area" only to BE TOLD move the Trailer to the other side of the building. When attempting this "I" had to move a Car Tow Dolley from my path to get to the other side of the building to return the Trailer. When inquiring about the refund I was told it would be adjusted automatically in a very CURT manner. It took approximately 1 week for the payment to post and NO refund applied for the early return. I was not pleased with my experience at this location. Given the option I will choose other U-Haul locations if available or to the extreme of going to their competition.
JEFFREY C.Brand new van. Worked great!
JAMES J.Absolutely packed with returns, but staff was kind and helpful despite the increased return volume.
Robert E.Assistant manager appears to be a hard worker but has a poor attitude along with terrible customer service.
WES C.Be sure your computers (systemwide) don't crash We rented a truck and also wanted to rent storage unit ,but couldn't because system was down the entire day!
FRANCES H.After the fiasco mentioned above. This guy got the brunt of my wrath when he told me I could not leave the truck there. After calming me down, he made a call and got permission to drop truck there. In check out, he said I was 61 miles over my limit. After reminding him that most of those miles were attempts to return it, he waived the fee. His words, "I can't fix what happened, but I can fix this". He explained to whoever that he was talking to that the paper contract in my hand had no drop off information or contact information. Up until this point, everyone I talked to was rude, gave misinformation, and made no attempt to help. I will be using another vendor when I need a rental in the future.
KEITHLESLIE M.Line to pick up the car was over half an hour; I got there on time to what was supposed to be a contactless pick up over the dashboard on the website/app, and by the time I picked it up I had already lost over half an hour of the reserved time which was not added to the total hours. So I reserved 5 hours but could only have it for 4,5hrs
CLORIS J.Staff was friendly but was not overall helpful when trying to schedule delivery. We went through numerous rounds of different phone calls, re-routings to different staff just to schedule our U-Box delivery. One of the U-Boxes that were delivered was damaged. The goods inside were okay but it did not appear to be transported correctly. The door was in bad shape and the lock we installed was missing.
Gabriel S.friendly staff!
SAKIRA H.Lower your Rates
ROBERT K.Over priced an store manager was very unprofessional.
SHANIKA G.lines were too long but service was excellent
ALEXEY V.Top of the line I will use this place again if ever needed
TIFFANY C.When I arrived I parked in the wrong spot and had a lady come out the door very loudly telling me that I need to move. I did so and when I went into the store this same lady was running around chasing her child. She was not dressed appropriately by any means at all and should not have been waiting on customers. I was finally helped by a gentleman who was fairly nice when I rented the trailer but when I came back even he was rude. I waited in line to return the trailer and as soon as I got to the counter "Brandon" said that he had to do inventory and walked off. The other lady in the store helped me get the trailer checked back in and was nice. This store needs to work on customers service and if you are going to be working and waiting on customers you should not be wearing short shorts, a tank top and no bra!!!
Lonnie H.Great staff; very helpful and professional. Facilities well maintained.
Matthew S. | Expérience généraleProfessional staff and very friendly. Equipment and facilities well maintained.
MATTHEW S.Exceptional customer service from checkout to check-in. Never pulled a trailer before. But, my car came with a hitch, so why not? So easy. Opens up a wide range of options when I might need a Pickup. Instead, I can use the car and trailer. Great learning experience and great team at this location. Merci!
DALE A.They were short staffed but did a great job
Michael W.Check engine light was on so went back into office to ask if OK (yes!) Rain began as we left parking lot and controls were not easy to find for wiper and lights. Steering wheel was unusually high and we didn't know how to lower it. The two ladies were knowledgable and helpful, courteous and patient, efficient, but needed another person to be sure customers know how to use vehicle they are renting! Busy location with limited parking space unclear to us. Next time we would know what to ask ahead of time!
MALCOLM G.Nothing! Entire rental went very well including rep who hooked-up and took-off.
JERRY L.More help
CASANDRA F.Excellent service à la clientèle
JONATHAN M.The truck was dirty. The brakes were very soft and screamed every time I hit the pedal. The truck shook really bad above 50 mph.
JUSTIN A.Rien
GARY P.Everything was great except for the UHaul moving help section. I arranged for delivery help and though my order receipt showed the charge and date of service and I received an email confirming that I had scheduled moving help. Uhaul notified that my boxes were here and that is where it stopped the afternoon before delivery I reached out to Uhaul as I had not heard from the moving service which was supposed to contact you within 24 hours of service and found out I was not scheduled I had no reservation the man at the Movers service branch was as indifferent and of no help. He set up a ticket with a moving service who only unloaded they do not pick up and return the boxes A wonderful lady at Uhaul finally helped and got an order in for a mover who picked up returned and unloaded. I would never recommend using the Uhaul Moving Service as they can care less if your material is delivered on time or ever! All they say is it is not our fault there is nothing we can do.
Peggy T.Continue valueable service
OPAL W.A customer shouldn't have to pay to fill up the truck and plus pay for mileage it should be a one time fee for everything. A customer shouldn't also have to travel to another location just to pick up another truck if it's not a the location by that they reserved it at.
Stella H.Customer service was great even if the people before me were very rude
CASANDRA F.Wait time over the phone is too long.
RANDALL S.The staff was very helpful we just have to wait in line for about 15 to 20 minutes to get service.
JOSE V.Don't remember the name of the sales person, but she was very helpful, respectful, and professional. It was a pleasure to do business with her.
STEPHAN O.Only ibservation is that there is no cruise control ( right foot get a bit tired after so many miles 😬) Check engine light was on from the onset
ABDELKHALEQ T.No happy with the 20dollar after hours drop off. I never knew about that and even asked where I could drop off after hrs. I call and was on hold for 45 mins before traffic answered and I'm still waiting on a call back
MICHAEL C.There was a lot waiting - not enough staff to keep up with the demands
DONALD S.The team were very courteous and informative.
Robert T.Customer service was awesome. Jessica especially she got me in and out, although the computer had some issue because my wife had 2 different orders. She fixed it no problem. Will come back forsure
nathan A.It was good
manuel G.Dirty interior, grease on floor
Robert H.Professional and friendly staff. Overall good experience.
Matthew S. | Premières impressionsI left alot more gas in the truck than what it had, my mistake. Just thought I might get some kind of credit .
KATHY T.I never rented a U-Haul on this date I don't know how you got my information
MAYCOIA W.Thoroughly inspect the enclosed trailers for locking mechanisms
DEMARCUS H.Nothing, keep up the good works.
EDWINA H.The BEST location. Very easy and efficient - this location is a pleasure to deal with.
ERNEST K.They took too much money out my acct now someone picking the phone up hanging up I been on phone hr
RODNEY M.Communication need to be better with customer service and the actual place because I was billed three different time when it's supposed to be one payment!!
TURONNIE L.The guy that set up the account for storage was helpful. His name was Bradley on Grove rd in Greenville SC
Orvia G. | Premières impressionsInitially I had an extremely hard time with this rental. I originally made a reservation for a 10 foot truck with a car dolly for a one way trip from SC to TX. When I called the day before the move to confirm that everything was still on schedule I was told that there were no 10 foot trucks available for one way moves. I was told that I had been "upgraded" to a 15 foot truck at no extra charge. Here is where the problem started... I did not need a 15 foot truck, and the only reason that I had "reserved" a 10 foot truck was because it was the smallest vehicle that UHaul allows for towing the car dolly. I was only moving a few things and a van would have been perfect, but understood the policy so I got the 10 foot. When I complained to customer service I was told that the nearest 10 foot truck was over 25 miles away and there was nothing more that they could do because I had been "upgraded" to a bigger truck. I explained to customer service that it wasn't fair that I should have to drive an extra 50 miles when I had made my reservation for the 10 foot truck more than 2 weeks in advance. I also explained to them that "GOOD" customer service would have involved (at the very least) me getting a phone call in advance to let me know the situation so that I could have made other arrangements if I needed to. Anyway, I was passed on from representative to representative until someone found a truck that was only 8 miles away, so I agreed to go and pick it up from there. On the day of pick up, I decided to call the location an hour before pickup time just to make sure that everything was still good. Well, I was told that the person who was supposed to drop off the 10 foot truck had called in and extended their rental for an extra day. Again...I was not called by anyone to tell me that the truck that I had reserved was AGAIN nit available. Imagine had I had someone drive me to pick up the truck and then found out it wasn't available. Obviously I was livid with UHaul and the total lack of customer service and customer care. You even have on your answering service that you will be recording the call in "order to keep your promises". It wasn't until after being on hold on many different occasions for several hours total; that I was able to FINALLY speak with someone who at least seemed to care and understand about customer service. Phil Page, the local Field Service Rep. gave me a call and actually listened to what I had to say. He then looked in my file and saw where I was NEVER contacted by Uhaul to inform me of any changes. He accepted the responsibility and apologized. He told me that he couldn't make me any promises, but he would see what he could do and get back to me within an hour. When Phil called me back, he said to me "Mr. Bowling I've arranged for you to pick up your 10 foot truck at your original location tomorrow morning". This may nit seem like much, because I know that UHaul is a huge company and I'm just one of probably tens thousands of people that you had to deal with that week. But because of Phil going above and beyond, he turned what would have been a horrible message to all of my friends, family, and anyone else who would listen, into a great story about a guy at Uhaul who still believes in "GREAT" customer service. If it is at all possible, please recognize Phil Page for a job extremely well done.
Kenneth B.Over it
NIKEL S.Can you ask your GM Shereka Smith to be a little bit more friendly ... A smile can go along way .. We need to always remember , it's not what you say , it's how you say it !!!
Tawn M.My experience, unbenongst to me started the day I rented. I was not informed that the storage unit was not at the same place the drop off unit was. The staff at the Uhaul on Grove Rd did not inform me either. There were weird vibes so before leaving the 4x8 cargo rental where the cust serv rep told me to leave it, I called the general customer service line. they worked everything out and informed me of everything. I was not to be charged for anything else other than the rental and free month storage. So, now that all my stuff is in this storage unit on Grove...the key card they give me NEVER WORKS. from the very first time. I cant get in or out. I had to visit my storage unit several times and each time the reps were slow and unwilling to assist in getting me in or out of the gate. A cust serv rep ended up giving me a code *2425#...one of the cust serv reps came up to me and insisted I inform him who gave me the number so he could find the breach in the system. Luckily the last time I went to gather all my things, the gate was open. I packed all my things and took them to Public Storage. This was such a bad experience.
Lorena C. | Expérience généraleYou can prohibit people from smoking that will give you 5 stars, I couldn't stop coughing cause I'm allergic to smoke and the smell makes me so sick
HODY F.VERY helpful team at this location, including check out, check in and troubleshooting. Thanks very much for all you do for your customers!
KENNETH M.The young lady who helped us was actually in training and she did a phenomenal job! The facility was cleaned, stocked, and convenient.
SAVANNAH M.Was charged a 20 $cleaning fee for a small empty box that was left in the uhaul. Also over charged for gas used. I drove less than 10 miles and uhaul charged me for 2 gallons of gas. Was not satisfied after paying for day use only. Felt like they got one over on me.
Travis A. | Expérience généraleHad a bad experience in Richmond, VA. were picked up truck. But when got Greenville,S.C. location everything was straightened out. Thnx to Greenville I was pleased with outcome.
Rod G. | Expérience généraleGood customer service
Jeff S. | Premières impressionsI have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.
Jim C. | Premières impressions#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.
Elizabeth C. | Expérience généraleI really appreciate everyone being so nice and kind U-Haul is the go to place
Theresa A. | Expérience généraleEverything was great and everyone was nice and friendly U-Haul is the way to go
Theresa A. | Premières impressionsStaff was extremely helpful, and friendly. Merci.
Maria L. | Expérience généraleStaff was polite and helpful, even on busy weekends.
Bartholomew L. | Expérience généraleVery helpful great customer service
Debra R. | Premières impressionsThe staff is always super friendly and helpful.
Anthony M. | Premières impressionsThe staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.
Elizabeth C. | Premières impressionsWonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.
Mike C. | Premières impressionsGood size
ROOSEVELT W. | Premières impressionsPleasant experience, clean retail and service area. Excellent customer service/
paul v. | Expérience généraleAucun
Don B. | Expérience généraleOverall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.
Betty I. | Premières impressionsVery helpful, polite,professional and efficient staff. The customer service is impeccable.
Stephen M. | Expérience généraleEvery thing was great
renae s. | Expérience généraleVery helpful
Consander s. | Premières impressionsWorked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.
William W. | Premières impressionsBoth manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!
briana s. | Expérience généraleThanks to you.
juanita m. | Expérience généraleJeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!
deanna j. | RéservationGood service
MARY P. | Expérience généraleVery good transaction
richard p. | Expérience généraleAlways enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.
JOHN D. | RéservationIt was not the facility but the mess up of our pods. The associates fixed the issue but stress was added to what should have been a simple shipment
Bonita F. | Expérience généraleThe manager was really nice, welcoming, and helpful with all our questions.
neal r. | Expérience généralethe owner was a bit condescending. this was our first time renting and he expected us to know everything and at first was a bit rude
cathy c. | Expérience généraleWhen they physically moved units around, ours was facing away from the main area, & it took weeks for a fence to be installed. Then a low fence with no top wires and no cameras installed. NOT SECURE.
Derick P. | Expérience généraleGreat experience.
RODNEY K. | Expérience générale