Évaluations des clients U-Haul Moving & Storage of W Greenville

Uhaul on Grove Rd, Greenville SC, is the most professionally run operation that we have worked with for our transport needs.

Truck was clean but broke down less than 30 miles after rental.

I've worked with this location for over 5 years. Always been helpful and convenient!! I will continue to work them for sure.

The trailer was just what we needed to transport a Billards table to our son. It was sturdy and easy to pull.

Outstanding customer service

I originally rented from another location and I was told I could pick it up 24/7. When I arrived at the location it was closed. Spent an hour on hold trying to figure out what I was supposed to do. Thankfully this location on Grove Rd was able to get me a truck.

Good customer service

worst service ever. Only one person working when picking up truck. Slow service (if that's what you call it), credit card machine not working correctly. Took me 30 minutes in line to pickup my vehicle and another 45 minutes to drop it off. It took me less time to use the truck that the time I spent waiting in line.

This location was ok and staff helpful but same cannot be said for Wade Hampton location where I originally booked. I received two different prices at Wade Hampton (289$&$254)and at grove Rd the price was $100 more!! I do t know what's going on but this was a challenging rental

The grove road location was horrible. Some guy called me and asking was something wrong with the truck as if I had done something to it. Things happen which make it hard to return exactly on time. I was a hour late. There was barely enough room to pull the truck in without being out on the main road. When I walked in the two men working were on their phones and neither greeted me. I had to say " do I give the keys to you?" He said yes and then asked where the truck was parked. Very unprofessional and poor customer service.

Hire more employees wait time for checking back in waaaaay too long

I liked the self check in and check out, just seems a bit impersonal. Made the process easier honestly

Ruben Vega was awesome!!!!

I have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.

You suck! Go out of business!!

Can't get a customer service rep on the line to save my life and neither location was able to explain why the truck cost over $1000 to move from Michigan to SC.

We always have a great experience with Uhual, Grove Road. Always a good supply of equipment in great condition. The manager whom oversees the staff and equipment has created a great operation of business. The staff has been wonderful until a most recent experience. As a regular customer (years/weekly rentals) I have greatly appreciated the employees who go above and beyond to create a great experience, treating us as a loyal returning customer should be. Our overall experience with an employee by the name is Bradley has been . This employee is very rude, disrespectful and condescending. I have dealt with him in multiple occasions and each time find myself to be very frustrated. I have witnessed other customers at the receiving end of this employees horrible communication and poor customer service. His lack of willingness to be understanding and poor communication skills creates a horrible customer experience. I am truly dissatisfied with my experience with the employee, Bradley each time. An employee is the companies most important asset. When employees do not perform effectively, consumers feel that the company is apathetic to their needs, and will seek business elsewhere.

Friendly, helpful, and efficient. Was checked in and gone in a few minutes. All my questions were answered. Can't ask for better. Much better than a third party location.

Easy drop off of the truck.

Everything was well executed and all people working there were helpful and had great attitudes.

Friendly staff and so thankful that they had a lot of options to choose from!

Trailer we received did not have one of the tires fully inflated. This caused it to rupture after 40 minutes of driving. It took U haul 3 hours to get the tire fixed even though I had purchased insurance. Not a good experience.

Sign said to wait in car for personnel to come accept the return. Never came after 15 minutes, I went inside and waited another 10 minutes. Worst service ever.

Not sure of his name but he helped us get our car off of the trailer helped us put our bumper back in, and talked to us about the area. Overall a pretty inviting experience.

I was lied to and charged to much.

#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.

I didn't drop off the rental.

I'm not happy that I had a 20 fee tacked on when I returned the equipment early yes after hours but it was put back where it was to start with you had it back in a couple house but yet you take this fee on

Good to go

Everything from the rental start to the return was completed very efficiently. Thank you for a great experience! Will definitely use this location in the future.

N/A

The customer service was excellent. The truck had crumbs in the cup holders. Other than that my experience was amazing

The truck was very serviceable; however, the check engine light was on when I got to it. They cleared the light and the truck ran fine, but you would think that whomever parked the truck would have noticed. Also, the seatbelt warning light and chime activated intermittently as I was using the truck. The personnel at the location handled everything well. I was just surprised that the truck was "ready" but still had these issues.

Guy who checked me in was awesome - give him props!

I got a trailier in the afternoon on Saturday and said I would bring it back at 10. It ended up that none of our help came and my husband and I ended up moving everything (we are 59 and 60). So I brought the trailer back at 10:06 and it wouldn't let me check in. So I was charged 104 instead of $40. I should have been told I had to have the truck back at exactly 10 pm no later, I had no idea 6 minutes would make that much difference. We use you all the time, but this is a total ripoff to people you should at least tell or make sure I estimated appropriate time, I could have easily said later if fit would make $60 difference. We had the truck from 3:30 pm to 10:07

The advertised pricing is misleading. Not very inspiring for return business.

I was told one price and then got charged another. Was not made aware and had it on my account.

Very pleasant experience!

One of the best most professional and well maitained uhauls I have ever been to. I will highly recommend and look forward to doing business with them again in the future

I could not feel out the inspection of the truck befor I took it .it was like there was something wrong with the site .keep saying sorry Data failure or something like that.and I decided to add insurance after the paperwork was completed.thay told me there was no way to add insurance

Refund if

Did a night drop off everything looked fine drop off was very convenient

This location needs race relation training

The workers seemed confused. Didn't give me a dolly. And I️ had previously called this location and could never get through which was very frustrating.

I really appreciate everyone being so nice and kind U-Haul is the go to place

Everything was great thank U-Haul for a job well done

I had significant issues with Mobil check in and check out. Because your system wouldn't let me sign in I had to pay a $20 fee even though I was told by customer service it was a computer issue and my account would be appended with remarks that I shouldn't be charged the fee. At the time we were in the middle of a move and talking and hour to dispute the charge was Not feasible.

Everything was great and everyone was nice and friendly U-Haul is the way to go

Wouldn't do a thing to change anything everything is great

N/A

Customer service was great. The reps were friendly.

Morning crew was cool but that night shift needs work. They do not have critical thinking needed to handle issues. I ended up paying for extra gas because they would not listen to the concerns I had when I explained to them how the checkout process went and that the picture I had taken showed I was at the right amount. Then when they started bashing the manager and the other girl in the morning in front of customers is so unprofessional.

Staff was extremely helpful, and friendly. Thank you.

Staff was polite and helpful, even on busy weekends.

Very helpful great customer service

The staff is always super friendly and helpful.

The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.

Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.

Good size

Pleasant experience, clean retail and service area. Excellent customer service/

None

Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.

Very helpful, polite,professional and efficient staff. The customer service is impeccable.

Every thing was great

Very helpful

Worked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.

Both manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!

Thanks to you.

Jeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!

Good service

Very good transaction

Always enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.

It was not the facility but the mess up of our pods. The associates fixed the issue but stress was added to what should have been a simple shipment

The manager was really nice, welcoming, and helpful with all our questions.

the owner was a bit condescending. this was our first time renting and he expected us to know everything and at first was a bit rude

When they physically moved units around, ours was facing away from the main area, & it took weeks for a fence to be installed. Then a low fence with no top wires and no cameras installed. NOT SECURE.

Great experience.