Customer Reviews for U-Haul Moving & Storage of W Greenville

3 161 évaluations

1406 Grove Rd   Greenville, SC 29605
(& White Horse Rd Hwy 25)

(864) 269-8172

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(864) 269-8172

1406 Grove Rd
Greenville, SC 29605
(& White Horse Rd Hwy 25)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Representative was very unpleasant, rude and short. Instructions to return truck were very poor. Customer service didn't provide clear information about final charges. Although gas was filled to the required line. I was charged extra.

KATHERINE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
2

I feel sorry for the folks there. No help, few folks working. I don't blame the people there, it's everywhere; I know their training has had to be minimal, and they have no idea how to really converse with customers. Friendly, yes. Again, I feel sorry for the Grove Road staff.

RONNIE M. 
Évaluation :
3

The online drop off form gave different instructions than what the u-haul employees said to do with the return. The staff was friendly, but the overall process was confusing.

Megan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY G. 
Évaluation :
5

Excellent customer service, friendly and professional staff.

SYLVESTER J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Everything was awesome. Truck needs a little engine maintenance but other than that equipment was ready when I got there and it was clean and the staff was great with giving tips and information to make my experience awesome. Actually is the best experience I've ever had with U-Haul over the years.

Tabatha C. 
Évaluation :
1

Never received the text to return the equipment and got charged an extra 20 dollars!!!!!!!!!!

Katherine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HORACE W. 
Évaluation :
5

Great staff!

Austin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
2

Building was inside and had no lighting. Even though there was a light switch. Was told lights did not work. Made it very hard to see inside

PATTY W.  |  Expérience générale 
Évaluation :
4

Time. There were only 2 people working. So the person on the inside had to inspect the truck at return as well as physically check out equipment to customers checking in. I waited 35 minutes to turn in my rental truck.

Kelsee R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Nothing, this is one of the better U-Haul Centers I've ever used.

James F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEVORIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenette H. 
Évaluation :
4

After hours drop off

Karen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY W. 
Évaluation :
5

Very good customer service! Very attentive and ready when you need product.

GARLAND W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond O. 
Évaluation :
4

Your staff at this location distrusts your staff at your Wade Hampton Boulevard location, possibly with good reason???

JAMES F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE D. 
Évaluation :
5

Employees are smart, friendly and hard workers. Delightful!

PATRICIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamiah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
4

Reuben was great. He fixed all the errors that other people made. I was charged for two extra days with the trailer, though I had returned it already. I was also charged for an extra day with the truck and the gas indicator was wrong. All of these charges added up to about 130 bucks. And they were all wrong. I tried calling the local number to get this stuff fixed, and kept getting the national number because nobody locally would answer. I tried calling the manager, and her mail box was full so I couldn't even leave a message. My man Reuben listened to what happened and made things happen. So - this location overall kind of stinks, but Reuben is a good dude, and should be the manager. He actually does his job, and is the sole reason I give this place a review of above average. In fact- I think he was excellent. I never met the actual manager. Seems like she just hides in the back not answering her phone.

SPENCER T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRITTNEY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

I was very impressed and can't see any improvements ( not being in the business seeing things from outsider.) Just to add a special thanks to Ruben Vegao who went above ( in my view ) customer support by taking time to explain and replace the electric connection between my track and the Auto Transport platform. Many thanks to Ruben, In the future I will use this location for my needs. Best Regards, Cornel

CORNEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND O. 
Évaluation :
1

Your UBox dept-828-569-6003 is screwed up so bad that when I called for info on delivery they just hung up on me. Several times. This has been the worst rental I have had with UHaul

LANE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMBER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna B.  |  Expérience générale 
Évaluation :
3

Customer service.

SECOYAH M. 
Évaluation :
1

Make the customer pay what the person says you owe not pay for some third party phone person because Uhaul as a company routes there calls there I would never recommend Uhaul to anyone

Rodney C. 
Évaluation :
2

Very slow CS at facility. No one to answer phone calls. Rental truck needed alignment. My charge was inadequate due to no one answering phone calls.

BILLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne J. 
Évaluation :
5

Rien

Mike B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMARA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE B. 
Évaluation :
5

Internal Light panel for speed etc on truck would not come on. Plus the truck shimmied some as if wheels were not balanced and/ or it needed alignment. Otherwise all was good.

Hope T. 
Évaluation :
3

this location NEVER answers the phone; always sending calls nationally... i had to drive over to the location to get answers. only because of Ruben who offered his personal cell number to me does this location get a 3 star..

STEPHEN T. 
Évaluation :
5

Change in staff. This staff was great. Much better than my last visit 2 years ago.

MICHAEL R. 
Évaluation :
5

3rd time using the UBOX service. Arizona to Florida to South Carolina Thank you Miesha for the great customer service and stellar communications.

Pat S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
1

The head manager is the careless person I think I have ever met I will tell all my friends and loved ones to avoid this location. She was very rude to anyone that came in the building often acting like she didn't wanna be there and hated her job and often disappearing to where her employees couldn't find her or customers. She made this trip for me and others a nightmare do yourself a favor Uhaul demote this worker and hire someone who actually cares about their job cause Smith apparently doesn't. Very very Rude to say the least so unprofessional

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOLORES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

I, with a co-worker, went to the Grove Road location. Jessica helped us. She was outstanding and presented herself in a professional manner. Very helpful. Friendly. We both commented on how pleasant and helpful she was. Jessica provided outstanding customer service. On a scale of 1 to 10, she was a 10!

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
2

This location was great, and the worker and manager were very nice and accommodating. My problem was with the truck I used. It was in bad shape. I had trouble with the driver side mirror.

JAMES S. 
Évaluation :
2

When I returned once again there was no one there to direct me as to where to return and I had to decide on where to place the trailer myself

Eric V. 
Évaluation :
5

The Uhaul app does not work. Even the people working at the Uhaul said the app does not work...the folks at this location are fantastic. I don't understand why companies roll out apps when it doesn't work? it said to check in using the app or get a 20 $fee? how can you check in when it doesn't work? very frustrating. They did not charge us a fee for manual check-in.

Lamar W. 
Évaluation :
3

We were charged for two dollys when we only had one dolly and fees that we were not told about at the time of pick up so we will not be renting from U-Haul in the future and we will discourage all of our friends and family from doing so also.

Phillip L. 
Évaluation :
5

Young lady that waited on us was very friendly, courteous and efficient. Five stars!

RANDOLPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

This uhaul in south carolina is very friendly and very helpful 😀

Yvette L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Very please with the entire process of getting and returning my U-haul rental.

JEFFREY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin H. 
Évaluation :
3

Their line was long as well. I just left my keys with the attendant walking by. I was t standing in line 30-45 minutes to return a truck.

Tyshania W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Computer systems were running extremely slow. I already checked in online but I had to pay the taxes when I got there. It took a good 20 minutes for my payment to finally be processed.

Rebecca F. 
Évaluation :
3

Maybe they were busy but this location needs either more help or faster service. Jesus was a nice guy.

GLENN J. 
Évaluation :
5

They where awesome! I would recommend them to everyone I know

KIARA K. 
Évaluation :
5

I would advise checking and smelling the storage first

JOHN D. 
Évaluation :
3

They didn't help enough

Joe D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley O. 
Évaluation :
5

Service was great! I was impressed with this location. When I returned the truck two people came out and sanitized inside and wiped it down. That was comforting during this time of covid!

EDITH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

a hope T. 
Évaluation :
4

AC was broken inside, very hot. I felt bad for the employees

Katherine G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lakeisha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERASTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander K. 
Évaluation :
5

The site was fine but it was not the dropoff site we had been promised or listed on our contract.

JOSHUA Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela M. 
Évaluation :
5

N/a

MICHAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MASATOSHI S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

They helped me change drop off location so I did not have to pull trailer around for a day and a half. Service was great.

RAYMOND O. 
Évaluation :
5

The final location was great. But uhaul customer service is horrible!! I originally made online reservation to pick the truck up in belton sc. Then they call me and tell I have to pick it up in anderson sc. I explained that that would be extra miles that I would end up having to pay for and lady told me they would adjust milage rate to compensate for it. So I go to anderson to get the truck and truck is not there. I call customer service and after 30 minutes she tells me she has bigger truck which I couldn't use because of location I was moving stuff from. So she tells me I have to go to greenville sc to pick up truck which is what we did. But she couldn't reduce the milage rate. So instead of the 30 miles I had planned for mileage on the truck we had almost 80 which was 50 dollars more on top of the extra gas I had to replace in the truck and all the driving I had to do just to get the truck. Worst experience ever with uhaul will diffently look for other options next time I need this kind of service!!!

michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah F. 
Évaluation :
3

Not enough employees for this location. It was a busy Saturday and only one person knew how to do Uhaul contracts

JESSICA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURI R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY R. 
Évaluation :
4

I rented this vehicle for 4 hours and was not able to bring it back in the time frame. It was returned the next morning within a 24-hour period I was charged another 54 $even though the vehicle was cleaned fuel was filled 200 $for that length of time for a 1999 for day vehicle is ridiculous. Yes it was necessary for me to use a U-Haul this time next time I will probably not use the services way too costly for the time frame allowed

TELETHA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
2

Clear directions to where the buildings and units are located

Brandi G.  |  Online Move In 
Évaluation :
4

The only thing I can suggest is better communication about the buildings and units the locations.

Brandi G.  |  Online Move In 
Évaluation :
5

You guys have been so good to me !!!

Miranda B.  |  Expérience générale 
Évaluation :
5

Shereka and April were extremely helpful. They answered all my questions and i had a lot of them. Lol!!!! Great Facility

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica H.  |  Expérience générale 
Évaluation :
2

So many times i waited inside for 10+ minutes while an employee helped another customer, and there were other employees doing nothing but staring at me

Thomas M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
5

Great staff; very helpful and professional. Facilities well maintained.

Matthew S.  |  Expérience générale 
Évaluation :
4

Professional and friendly staff. Overall good experience.

Matthew S.  |  Premières impressions 
Évaluation :
4

The guy that set up the account for storage was helpful. His name was Bradley on Grove rd in Greenville SC

Orvia G.  |  Premières impressions 
Évaluation :
1

My experience, unbenongst to me started the day I rented. I was not informed that the storage unit was not at the same place the drop off unit was. The staff at the Uhaul on Grove Rd did not inform me either. There were weird vibes so before leaving the 4x8 cargo rental where the cust serv rep told me to leave it, I called the general customer service line. they worked everything out and informed me of everything. I was not to be charged for anything else other than the rental and free month storage. So, now that all my stuff is in this storage unit on Grove...the key card they give me NEVER WORKS. from the very first time. I cant get in or out. I had to visit my storage unit several times and each time the reps were slow and unwilling to assist in getting me in or out of the gate. A cust serv rep ended up giving me a code *2425#...one of the cust serv reps came up to me and insisted I inform him who gave me the number so he could find the breach in the system. Luckily the last time I went to gather all my things, the gate was open. I packed all my things and took them to Public Storage. This was such a bad experience.

Lorena C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda F.  |  Expérience générale 
Évaluation :
3

Was charged a 20 $cleaning fee for a small empty box that was left in the uhaul. Also over charged for gas used. I drove less than 10 miles and uhaul charged me for 2 gallons of gas. Was not satisfied after paying for day use only. Felt like they got one over on me.

Travis A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S.  |  Expérience générale 
Évaluation :
5

Had a bad experience in Richmond, VA. were picked up truck. But when got Greenville,S.C. location everything was straightened out. Thnx to Greenville I was pleased with outcome.

Rod G.  |  Expérience générale 
Évaluation :
5

Good customer service

Jeff S.  |  Premières impressions 
Évaluation :
5

I have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.

Jim C.  |  Premières impressions 
Évaluation :
4

#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.

Elizabeth C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria S.  |  Premières impressions 
Évaluation :
4

The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.

Elizabeth C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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