Customer Reviews for U-Haul Moving & Storage of W Greenville

2873 évaluations

1406 Grove Rd   Greenville, SC 29605
(& White Horse Rd Hwy 25)

(864) 269-8172

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(864) 269-8172

1406 Grove Rd
Greenville, SC 29605
(& White Horse Rd Hwy 25)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent service à la clientèle

JONATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS D. 
Évaluation :
4

The truck was dirty. The brakes were very soft and screamed every time I hit the pedal. The truck shook really bad above 50 mph.

JUSTIN A. 
Évaluation :
5

Rien

GARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
4

Everything was great except for the UHaul moving help section. I arranged for delivery help and though my order receipt showed the charge and date of service and I received an email confirming that I had scheduled moving help. Uhaul notified that my boxes were here and that is where it stopped the afternoon before delivery I reached out to Uhaul as I had not heard from the moving service which was supposed to contact you within 24 hours of service and found out I was not scheduled I had no reservation the man at the Movers service branch was as indifferent and of no help. He set up a ticket with a moving service who only unloaded they do not pick up and return the boxes A wonderful lady at Uhaul finally helped and got an order in for a mover who picked up returned and unloaded. I would never recommend using the Uhaul Moving Service as they can care less if your material is delivered on time or ever! All they say is it is not our fault there is nothing we can do.

Peggy T. 
Évaluation :
4

Continue valueable service

OPAL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman W. 
Évaluation :
3

A customer shouldn't have to pay to fill up the truck and plus pay for mileage it should be a one time fee for everything. A customer shouldn't also have to travel to another location just to pick up another truck if it's not a the location by that they reserved it at.

Stella H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Li L. 
Évaluation :
4

Customer service was great even if the people before me were very rude

CASANDRA F. 
Évaluation :
5

Wait time over the phone is too long.

RANDALL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEX N. 
Évaluation :
4

The staff was very helpful we just have to wait in line for about 15 to 20 minutes to get service.

JOSE V. 
Évaluation :
5

Don't remember the name of the sales person, but she was very helpful, respectful, and professional. It was a pleasure to do business with her.

STEPHAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

Only ibservation is that there is no cruise control ( right foot get a bit tired after so many miles 😬) Check engine light was on from the onset

ABDELKHALEQ T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN S. 
Évaluation :
2

No happy with the 20dollar after hours drop off. I never knew about that and even asked where I could drop off after hrs. I call and was on hold for 45 mins before traffic answered and I'm still waiting on a call back

MICHAEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Banyan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARONDA H. 
Évaluation :
3

There was a lot waiting - not enough staff to keep up with the demands

DONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sixto A. 
Évaluation :
5

The team were very courteous and informative.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

Customer service was awesome. Jessica especially she got me in and out, although the computer had some issue because my wife had 2 different orders. She fixed it no problem. Will come back forsure

nathan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stephanie P. 
Évaluation :
5

It was good

manuel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
3

Dirty interior, grease on floor

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOELLE C. 
Évaluation :
4

Professional and friendly staff. Overall good experience.

Matthew S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
4

I left alot more gas in the truck than what it had, my mistake. Just thought I might get some kind of credit .

KATHY T. 
Évaluation :
1

I never rented a U-Haul on this date I don't know how you got my information

MAYCOIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
5

Thoroughly inspect the enclosed trailers for locking mechanisms

DEMARCUS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Nothing, keep up the good works.

EDWINA H. 
Évaluation :
5

The BEST location. Very easy and efficient - this location is a pleasure to deal with.

ERNEST K. 
Évaluation :
3

They took too much money out my acct now someone picking the phone up hanging up I been on phone hr

RODNEY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRADY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY C. 
Évaluation :
3

Communication need to be better with customer service and the actual place because I was billed three different time when it's supposed to be one payment!!

TURONNIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORETTA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
4

The guy that set up the account for storage was helpful. His name was Bradley on Grove rd in Greenville SC

Orvia G.  |  Premières impressions 
Évaluation :
5

Initially I had an extremely hard time with this rental. I originally made a reservation for a 10 foot truck with a car dolly for a one way trip from SC to TX. When I called the day before the move to confirm that everything was still on schedule I was told that there were no 10 foot trucks available for one way moves. I was told that I had been "upgraded" to a 15 foot truck at no extra charge. Here is where the problem started... I did not need a 15 foot truck, and the only reason that I had "reserved" a 10 foot truck was because it was the smallest vehicle that UHaul allows for towing the car dolly. I was only moving a few things and a van would have been perfect, but understood the policy so I got the 10 foot. When I complained to customer service I was told that the nearest 10 foot truck was over 25 miles away and there was nothing more that they could do because I had been "upgraded" to a bigger truck. I explained to customer service that it wasn't fair that I should have to drive an extra 50 miles when I had made my reservation for the 10 foot truck more than 2 weeks in advance. I also explained to them that "GOOD" customer service would have involved (at the very least) me getting a phone call in advance to let me know the situation so that I could have made other arrangements if I needed to. Anyway, I was passed on from representative to representative until someone found a truck that was only 8 miles away, so I agreed to go and pick it up from there. On the day of pick up, I decided to call the location an hour before pickup time just to make sure that everything was still good. Well, I was told that the person who was supposed to drop off the 10 foot truck had called in and extended their rental for an extra day. Again...I was not called by anyone to tell me that the truck that I had reserved was AGAIN nit available. Imagine had I had someone drive me to pick up the truck and then found out it wasn't available. Obviously I was livid with UHaul and the total lack of customer service and customer care. You even have on your answering service that you will be recording the call in "order to keep your promises". It wasn't until after being on hold on many different occasions for several hours total; that I was able to FINALLY speak with someone who at least seemed to care and understand about customer service. Phil Page, the local Field Service Rep. gave me a call and actually listened to what I had to say. He then looked in my file and saw where I was NEVER contacted by Uhaul to inform me of any changes. He accepted the responsibility and apologized. He told me that he couldn't make me any promises, but he would see what he could do and get back to me within an hour. When Phil called me back, he said to me "Mr. Bowling I've arranged for you to pick up your 10 foot truck at your original location tomorrow morning". This may nit seem like much, because I know that UHaul is a huge company and I'm just one of probably tens thousands of people that you had to deal with that week. But because of Phil going above and beyond, he turned what would have been a horrible message to all of my friends, family, and anyone else who would listen, into a great story about a guy at Uhaul who still believes in "GREAT" customer service. If it is at all possible, please recognize Phil Page for a job extremely well done.

Kenneth B. 
Évaluation :
3

Over it

NIKEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
3

Can you ask your GM Shereka Smith to be a little bit more friendly ... A smile can go along way .. We need to always remember , it's not what you say , it's how you say it !!!

Tawn M. 
Évaluation :
1

My experience, unbenongst to me started the day I rented. I was not informed that the storage unit was not at the same place the drop off unit was. The staff at the Uhaul on Grove Rd did not inform me either. There were weird vibes so before leaving the 4x8 cargo rental where the cust serv rep told me to leave it, I called the general customer service line. they worked everything out and informed me of everything. I was not to be charged for anything else other than the rental and free month storage. So, now that all my stuff is in this storage unit on Grove...the key card they give me NEVER WORKS. from the very first time. I cant get in or out. I had to visit my storage unit several times and each time the reps were slow and unwilling to assist in getting me in or out of the gate. A cust serv rep ended up giving me a code *2425#...one of the cust serv reps came up to me and insisted I inform him who gave me the number so he could find the breach in the system. Luckily the last time I went to gather all my things, the gate was open. I packed all my things and took them to Public Storage. This was such a bad experience.

Lorena C.  |  Expérience générale 
Évaluation :
4

You can prohibit people from smoking that will give you 5 stars, I couldn't stop coughing cause I'm allergic to smoke and the smell makes me so sick

HODY F. 
Évaluation :
5

VERY helpful team at this location, including check out, check in and troubleshooting. Thanks very much for all you do for your customers!

KENNETH M. 
Évaluation :
5

The young lady who helped us was actually in training and she did a phenomenal job! The facility was cleaned, stocked, and convenient.

SAVANNAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhodona R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYWANDA O. 
Évaluation :
3

They made me buy a trailer hitch for a pickup truck and trailer rental

Devin R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Second time and perfect drop off!

Andrea H. 
Évaluation :
5

Great customer service and great truck return guy..overall they have all your needs in one location have used them for years

Daniel R. 
Évaluation :
2

I had been scheduled to a different location, I mapped the routes I would take and drove them, I interviewed the people I planned to rent from and was comfotable with the arrangements. Late that note I learned the pickup location had changed, I found the people indifferent, doing just enough to get by, and wholly assuming I'd rented from them before many times and fully understood what they expected of me. I didn't, and was scolded for going the wrong way to find my rental vehicle. Uplon return, I missed the 1/4 full mark by the tiniest margin and was denied the credit for returning it with a tiny sliver of white showing at the top of the needle indicating 1/4 full. For my 38 miles driven and a contract stating the vehicle could be expected to get 12 mpg, this vehicle with 177 811 miles on it delivered only 8 mpg. I put in 5 gallons, confident that I'd be well over the specified minimum. When I commented on it to the attendant, I got an indifferent shrug and a comment - that's just the way we do it.

Edward B. 
Évaluation :
5

The truck smelled real good on the inside too. A lilac smell. Customer service was very nice people too. I love this location .

Cynthia L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis P. 
Évaluation :
3

If you use the reservation system then you shall honor the reservation system Grover wasn't as bad as word for mountain but I have lost a lot of confidence in U-Haul

JATON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frances A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda F.  |  Expérience générale 
Évaluation :
3

The wait time to pick up a vehicle

Antionette W. 
Évaluation :
3

Charged me for gas. Said I used 5,3 gallons of gas to put a little over 3 miles on the truck!!! So, roughly A HALF MILE PER GALLON OF GAS. I could not even see the difference on the gas gauge. What a bunch of crap. Had the truck just over an hour. This particular store has gotten horrible over the last year.

Michael F. 
Évaluation :
5

Quick drop off service. Excellent personnel and location.

WARREN K. 
Évaluation :
4

Truck cab should be cleaned and sanitized. The windshield wipers were very bad. I had to drive the truck a long distance in the rain with poor visibility.

JAMES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
3

Been almost 2 weeks and money has not been released and they say they don't see it pending. So instead of 150 charged I got charged 300 and no one sees the pending charge. Will never use haul again or recommend them to anyone

robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy F. 
Évaluation :
5

The store manager was outstanding

Michael W. 
Évaluation :
3

Improve on customer service

Cedric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASAN H. 
Évaluation :
5

more cargo van to rent

Garland W. 
Évaluation :
5

The staff were very helpful!

Chris P. 
Évaluation :
5

Reuben was very helpful

Mark S. 
Évaluation :
3

my truck broke down, I called them after I left and got 10 miles away because the truck was wining and wouldn't go over 30mph, never got anyone to answer the phone. I was loading medicine from a medical facility and had a short window to have it moved back to the freezer it came out of... really disappointed in the equipment rented to me.

Alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lateshia R. 
Évaluation :
1

I'd start by saying I'd really like someone to contact me about this. My experience was horrible. It started off by having to wait in line for 30 minutes. I was in a building full of people with no safety being taken. Only 1 employee in a mask and customers coughing and sneezing without mask on. After waiting in line I'm with an employee who lacked any motivation to try and greet customers with a smile. I was treated as if I was a number. I told to go outside and wait for an employee to come out and get my trailer hooked up. I was then given a DISGUSTING trailer. I understand it's a trailer but it was covered in mud. I was then told “make sure you bring it back clean otherwise you'll there's a cleaning surcharge”. I was legitimately baffled by what I was being told after seeing this trailer coated in mud. I bring it home and spent an hour cleaning it to the point of being usable. I'm in the process of moving my house and by no means would my items have been put in this trailer unless it was cleaned. Please contact me about this, as there is more to tell of my situation.

Jonathon B. 
Évaluation :
5

I had to find a moving truck at the last minute to clean out my parents apt I have always had great experiences with Uhaul so I called a few but they had nothing and I tried here on Grove Rd and they had one available ready for pickup at the time they told me to come and it was quick and easy. Returning the truck was a easy process as well. I'm not sure what her name was who reserved the truck for me but she was very pleasant to work with Jeremiah was also very nice when we picked up the truck he cleaned it up and we was good to go

Stephanie H. 
Évaluation :
2

Customer service experience was less than desirable because of the wait time and the lack of attention from the staff.

Walter S. 
Évaluation :
3

Can clean truck a little better

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy H. 
Évaluation :
3

Was charged a 20 $cleaning fee for a small empty box that was left in the uhaul. Also over charged for gas used. I drove less than 10 miles and uhaul charged me for 2 gallons of gas. Was not satisfied after paying for day use only. Felt like they got one over on me.

Travis A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S.  |  Expérience générale 
Évaluation :
5

Had a bad experience in Richmond, VA. were picked up truck. But when got Greenville,S.C. location everything was straightened out. Thnx to Greenville I was pleased with outcome.

Rod G.  |  Expérience générale 
Évaluation :
5

Good customer service

Jeff S.  |  Premières impressions 
Évaluation :
5

I have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.

Jim C.  |  Premières impressions 
Évaluation :
4

#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.

Elizabeth C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carisma H.  |  Expérience générale 
Évaluation :
5

I really appreciate everyone being so nice and kind U-Haul is the go to place

Theresa A.  |  Expérience générale 
Évaluation :
5

Everything was great and everyone was nice and friendly U-Haul is the way to go

Theresa A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam H.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful, and friendly. Merci.

Maria L.  |  Expérience générale 
Évaluation :
5

Staff was polite and helpful, even on busy weekends.

Bartholomew L.  |  Expérience générale 
Évaluation :
5

Very helpful great customer service

Debra R.  |  Premières impressions 
Évaluation :
5

The staff is always super friendly and helpful.

Anthony M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

michael w.  |  Premières impressions 
Évaluation :
4

The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.

Elizabeth C.  |  Premières impressions 
Évaluation :
4

Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.

Mike C.  |  Premières impressions 
Évaluation :
5

Good size

ROOSEVELT W.  |  Premières impressions 
Évaluation :
5

Pleasant experience, clean retail and service area. Excellent customer service/

paul v.  |  Expérience générale 
Évaluation :
5

Aucun

Don B.  |  Expérience générale 
Évaluation :
3

Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.

Betty I.  |  Premières impressions 
Évaluation :
5

Very helpful, polite,professional and efficient staff. The customer service is impeccable.

Stephen M.  |  Expérience générale 
Évaluation :
5

Every thing was great

renae s.  |  Expérience générale 
Évaluation :
5

Very helpful

Consander s.  |  Premières impressions 
Évaluation :
5

Worked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.

William W.  |  Premières impressions 
Évaluation :
1

Both manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!

briana s.  |  Expérience générale 
Évaluation :
5

Thanks to you.

juanita m.  |  Expérience générale 
Évaluation :
5

Jeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!

deanna j.  |  Réservation 
Évaluation :
5

Good service

MARY P.  |  Expérience générale 
Évaluation :
5

Very good transaction

richard p.  |  Expérience générale 
Évaluation :
5

Always enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.

JOHN D.  |  Réservation 
Évaluation :
3

It was not the facility but the mess up of our pods. The associates fixed the issue but stress was added to what should have been a simple shipment

Bonita F.  |  Expérience générale 
Évaluation :
4

The manager was really nice, welcoming, and helpful with all our questions.

neal r.  |  Expérience générale 
Évaluation :
4

the owner was a bit condescending. this was our first time renting and he expected us to know everything and at first was a bit rude

cathy c.  |  Expérience générale 
Évaluation :
3

When they physically moved units around, ours was facing away from the main area, & it took weeks for a fence to be installed. Then a low fence with no top wires and no cameras installed. NOT SECURE.

Derick P.  |  Expérience générale 
Évaluation :
5

Great experience.

RODNEY K.  |  Expérience générale 
Non reviews have been submitted for this location.

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Propane

    Propane service delivered straight to your door!

  • Icône de bâtiment
    Historique

    We have an adaptive reuse program to better the enviroment!

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