Évaluations des clients U-Haul Moving & Storage of W Towne

Free donuts???

There's really nothing to improve on. App check out was fast and easy, guy at the counter was friendly, and check in was smooth

The only problem of late has been auto billing, and change of address, etc. that apparently did not get saved/recorded in the system.

Staff were friendly, efficient and helpful.

The people here we're very helpful. They gave me good information, and when the line got backed up idol employees, changed roles quickly to assist with a a backup to process customers in an efficient manner.

shovel the snow out of the drop off spot

Staff were super friendly and helpful! Move went off without a hitch!

I needed to move something at the last minute and used the uhaul after hours app. To my surprise it was pretty simple and easy. Thanks Uhaul for simplifying everything.

again the service was excellent!

I wish I could be told upfront that using the dolley is not free. I was asked: " Would you need a dolley?" and I replied by yes, assuming this is free... I'll take it anyways, as I needed it. However it would be better, to be informed that I'll be charged for it, before finalizing my decision. Overall GREAT customer service!

They made sure all was working correctly before I left the store location. Fixed my light connection! I was very impressed with the workers who were very helpful.

Rental went off great

Very Good service!!

Great service! Courteous and wanted to help.

We were in for boxes one day and a utility trailer rental on another. Both times the associate was prompt and responsive to our needs. We were in and out in very little time and all of our requests were serviced. When dropping off the trailer, the associate was fast and provided immediate verification of the transaction details. It was super easy and I was very satisfied with the experience.

At first I was relieved that there was an online option, but in the end it took longer. The key in the lockbox was for a different truck than the one identified online(and the one that I had reviewed and cleared of snow in frigid temperatures). The guy in the office told me to just take the one that the key was for(different than what was identified online). This caused problems checking the truck back in but it wasn't obvious what the problem was, it just didn't accept payment. Also, I couldn't take photos of the milage because the tire pressure monitoring system warning was always on.

The clerk went above and beyond in taking a tough situation with sudden overnight icing of locks and doors and getting me on the road in minimal time. Excellent job.

Check In was easy, fast and safe. Staff was very accommodating to my needs. Facilities are very clean

At pickup only one person working, so it took longer to get vehicle even though I checked in online. Also I placed order to include two moving blankets and I didn't get them. Lastly, you have to watch your phone since communication are sent to it for vehicle condition.

I can't praise the store Manger Morgan enough and even his staff... we visited the store several times over the course of 2-3weeks. Getting boxes, renting a car dolly, renting a cpl trucks a cpl times, as well as a pull behind enclosed trailer... Morgan was always very compassionate towards us and the fact of moving and how stressful it can be... or needs were 100% met by Morgan and his team, if they didn't have it Morgan found it for us near by and at the time needed. As well as fixing my mistakes on the reservations I made online, he still facilitated our needs. Morgan is a rare find in the customer service industry. We would like to THANK AND ACKNOWLEDGE MORGAN SMITH FOR HIS OUTSTANDING SERVICE!

We had rented a truck online, but the guy who checked us in and gave us the keys was rude and unhelpful. At first, we thought we had gone to the wrong location because he didn't help us find our reservation. When we returned the truck, he did not wear a mask, did not respect social distancing, and was snarky when I asked him a question. We've enjoyed using this location in the past as the staff has been friendly and helpful, but we might look elsewhere going forward.

For the first number of months there was just one garbage receptacle outside and it was always overflowing with trash. The last two times I was there I notice a larger dumpster that held more garbage. That's the only reason I didn't give an Excellent rating, took a long time to fix the problem.

Cab area needed to be cleaned

So easy to use!!! New cargo vans had less than 4,000 miles on them.

Poor performance of the tow dolly. The straps that hold the front wheels would come loose if I turned at an intersection because the front wheels would turn no matter how hard I wrapped it down . I stopped a total of 5 times in two days to fix the problem. Maybe my dodge caravan is to too big? That's the problem I had on the way. The staff in Madison were great.

Keep Morgan on staff! Outstanding young man.

Staff was Great! Trailer was not swept out. A small pile of leaves and dirt visible in the back. not too terrible.

Guys there were super helpful and even let us borrow a lock overnight

Friendly and helpful staff

The were good.

Very easy.

Very friendly and helpful at the desk

na

Very smooth pick up and drop off. It went so great, I came back the next day to rent again! Very polite and helpful!! Exactly what I needed during a stressful move! Thank you!

Very smooth pick up and drop off. Very polite and helpful!! Exactly what I needed during a stressful move! Thank you!

There was only one, very over-worked employee on site. Despite the fact that I filled out info online before arriving at the site, and then did even more data entry once I arrived and found the truck, I still ended up waiting in line at least 15-20 minutes for a key. So i got the truck 45 minutes after I was supposed to get it, but the app still told me I had to have it back 4 hours from the time I was supposed to have been able to check it out, which made us feel a lot of pressure to work even faster to get it back in time. There were two or three alert on the screen when we picked up the truck -- one tire was very low on air, I think it needed oil or something, and there may have been one other alert flashing. It made it hard to get the mileage because the error messages just kept flashing. Pickup was pretty frustrating. Drop off went smoothly and clearly more employees had shown up by that time.

Fast and easy. We didn't even have to get out of the car!

Great communication and friendly

Excellent and helpful service all the way around.

Answer phone calls.

The website is difficult to use. A. In order to place the order for the pickup truck, I had to go through page after page of offers I did not want, and in order to move on to the next page the "no thank you" link was hidden in different parts of each page. B. Then when I arrived at the pick up location, the contactless sign-in feature did not work and I had to enter the store to complete the pick up process.

Great stream lined service process throughout. Kind & professional staff members! They deserve kudos for their hard work ~ Keep up the good work!! Thank you!

The man who helped me was great. I have rented from usual on west Washington in Madison and had a horrible experience all around. This platte drive location was much better.

Counter person came into work hour late to open Other counter person was excellent on Sunday 10/4 Facility was rough in terms of cleanliness but good on another day

Keep doing what your doing. Efficient work.

Thank you so much it was a perfect situation with the UHAul so reliable - we were able to return it at 11 pm per our original plans and that worked out perfectly so I am very very thankful. God Bless and we will certainly be doing service with you again!! Moving is always hard but you make it so easy and comforting. Thank you.

I made the reservation online and did they extra steps for a faster pickup. It took longer than the person who was behind me and didn't even have a reservation.

Staff is very helpful, nice and knowledgeable. Great place for storing and supplies.

Thank UHAUL and Gen. Mgr. Morgan Smith for all his assistance & help. Customer, George Heine

Staff was helpful. Check in was well organized, professional, and safe.

Morgan at the facility was extremely helpful and pleasant to work with.

Way too expensive! Shop around! The online payment app doesn’t always work and they get NASTY if it causes you to miss the payment, even if you send them a screenshot showing them it was their fault.

I really liked everything

Billing department is incredibly incompetent. Check in personnel very good. But seriously, office needs to be revamped.

Clean, accessible and easy to get in and out. Storage was clean and so were the hallways. Use of carts to handle loading and unloading easy.

Morgan was confident friendly helpful and flexible! He's a true asset to your company

Good experience. Sometimes the security locked door was sticky to open, but once I figured out the knack, everything was easy to access.

Clean facility, friendly helpful staff

Was told our reservation didn’t really reserve anything, and they didn’t have my requested unit. Attendant couldn’t use your software. We canceled and moved on.

Treated me very professional. Highly informative and took care of my needs with no issues.

long time tenant------no problems

Service was great! A little stumble when the initial storage unit wasn’t actually available, but it was quickly sorted out and one that was available was found.

I always have a positive experience at this location.

Associate was rude, all information was not given at rental pick up unnecessary charges were placed due to company negligence and I am very displeased as a loyal customer of your company I am unhappy!

friendly and helpful staff!!

Felt secure with our unit!

Morgan was quick and efficient. Easy to work with.

Thanks.

I I initially moved my stuff into storage due to the fmonth rent-free offered to those affected by the late August flooding. That offer was one of the few blessings from that difficult time. Gratitud.

A huge THANKS to U-Haul for letting me have free storage for a month to store household items after our horrific 4 foot flooding in August!!!!!!

The manager and staff are FANTASTIC!

Easy move in and out

The location is great the storage unit was bigger enough for my things the staff are great never had anyone rude or not helpful the only thing is no light inside of unit

Thanks guys!!

Nothing