Évaluations des clients U-Haul Moving & Storage of W Towne
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of W Towne
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Jason C. le
Clean, accessible and easy to get in and out. Storage was clean and so were the hallways. Use of carts to handle loading and unloading easy.
Brad W. le
We only saw 1 employee & a lot of returns were occurring at once. He was polite & apologized for what happened. My question is: are your trailers inspected before they are rented out &/or when they are returned?
Mary K K. le
Not too impressed with the young man that initially checked me in at the store. Other than that, my time at U-Haul was pleasant and efficient, both picking up and dropping off the trailer.
Timothy M. le
Both pick up and drop off staff were friendly and helpful. Your system at payment was not. I used my check card to pay an additional 17.00 and your system came back as not sufficient funds. I had to use cash to complete my transaction, thank goodness I had some even though I was busy moving all day. It also created stress at the end of a long day since my account should have shown much more money than needed, so until I could get home to check I did not know what was going on. After I got to the internet I found your system was flawed as my account had ample funds. All that worry for.nothing.
Steven W. le
I decided to do the online truck pick up. I went through all the steps and then the website said it could not process my pick up.
Jonathan S. le
The service was top notch!
Fred S. le
Very helpful with the entire turn-in process. Great service!
David F. le
I think Morgan is the young man that helped me. He did a great job, and took the time to search for the specific hitch I wanted. Very happy, and will recommend to my daughter, who is also looking to add a hitch.
John J. le
As we were finishing the paperwork before I checked out the truck the clerk told me about how I had to return the truck with the gas meter on the Full mark. He told me to check the meter and mileage before leaving. I did, and found the gas meter to be well below the full mark. I took a picture of it and then requested that he fill tank to where it is supposed to be. He refused, an argument ensued and I drove away with a tank of gas less than full. However, I returned the truck with a FULL tank, costing me extra.
Amelia M. le
Great customer service! We were in and out of there in less than 10 minutes. Great experience.
Corey J. le
They apparently waited a week to turn in my paper work to charge me an additional fee. The payment has been stopped by my bank. Dirty lying bastards. Avoid this location
Gary J. le
service was very easy and efficient. equipment was great.
Alexander F. le
Extremely respectful staff. For bigger trucks, it would be nice if the staff could bring them forward to the front or if they could show you to your vehicle. Other than that, great staff.
Kit S. le
Wait time at counter was 20 minutes plus. Only one clerk working. Long line at 10am. Clerk was in a rush to hook me up and provide details. I miss not having a "jack" on the trailer. Had to disconnect full trailer from vehicle and had to borrow a "jack" from someone else to lift it off.
Joanna A. le
Great Customer Service!!
Timothy G. le
Although West town was fine, my uhaul experience was a zero. I reserved a 26ft truck from the 4716 Verona Rd, location. When I got there they did not have my truck. WHY DID THEY NOT CALL ME AND TELL ME???????????? They found me a 20ft truck at west town. This smaller truck required 2 trips, which cost me more miles and paying my movers for MORE time. although UH gave me a $50 credit, it in no way covers the additional miles for labor I had to pay because UH didnt have my truck. UH collects $300 or more from the person who didnt return the truck, and charges me MORE for a smaller truck. Seems sorta criminal. My truck should have been FREE, as it screwed up my whole day.
Kaitlyn B. le
I did not receive the dolly I was charged for and had to wait more than 30 minutes to check in. Staff was friendly, but overall it was not a good experience.
Jose Luis G. le
Everything are excelente.
DAVID H. le
Waiting time at the counter to return vehicles was very long.
Connie M. le
Store closed when we dropped off
Connie M. le
Store closed when we dropped off
Terry L. le
I think the location needed more service helpers. The two that were there were working very hard, but it was hard for them to keep up with the flow people.
Sean M. le
Personable staff. Great experience. Thanks.
larry e. le
very very slow getting the equipment
Mark R. le
I think it was already just fine
Peter T. S. le
Nothing really. Everything went smooth. Thank you.
Steve s. le
Was top notch....very professional... Courteous.... Above and beyond. Adam ....store manager at the Platte Rd/Odana location deserves a raise....make it happen! Steven P. Snyder
Alex C. le
Need more staff - the wait times were too long all 3 times I went.
kristina e. le
Everything went super smooth. Had hitch installed and rented a trailer same day or was easy and return was fast. I pulled up and they were inviting they trailer in minutes.
Timothy B. le
Maybe a few more staff at the location. Even though there was only one staff there, he was quick and polite to everyone.
Rebecca S. le
Horrible customer service experience, I will not use uhaul again. Staff in person were fine, but the uhaul employees on the phone were a disaster. They lost my box twice and I only heard about it after my movers called me to let me know. Uhaul person via customer support told me she was making sure the box was being sent to the correct location before EOD Monday (the day I was supposed to get it) after they lost it. Tuesday at noon I get a call it's still lost. No idea what is wrong with these people or this company. Uhaul is so huge- I assume they can afford to be reckless with their customers' valuables and time. I thankfully eventually got my box, but i will try a smaller company next time with hopes that they'll actually value their customers.
ron f. le
Have the item you want, after you confirmed Drove 2 hrs to get it from Cooperative store only to be told they didn’t have it.
Jaime W. le
Originally set up for self check in and at 8 but when I got there it changed to waiting until 9 for office check in
Toni H. le
Young man by the name of Morgan was trying to rent me a van with an 1/8th of a tank of gas and then wanted it returned with a 1/4 tank of gas. I refused that van because it should have had more gas then an 1/8th of a tank of gas so I could at least get to my destination. He blamed it on the customers that rented it the day before. I blame it on not being prepared for the day. I had rented this van online 2 wks ago. The customer ahead of me was given the keys to a box truck and told him it was either parked in the front or back part of the parking lot. As I proceed to outside I see this poor man walking to each box truck trying to find his rental. Customer service was terrible and then tried to make it up with being polite after I returned the van back. I guess I should be happy that the young man had at least made it to work at 815 am.
Bill P. le
Location was understaffed (only 1 person working when I arrived), they didn't even know where to find paper to use in the printer so that contract information could be printed out for them. Counter help liked to go off on a tangent instead of sticking to what needed to be done, considering that there were at least 6 customers in line trying to rent equipment he should remain focused. From time I got there to the time I was finally out with my pre-arranged rental it was 45 minutes.
John W. le
The inside of the windshield was full of smudges or something on the passenger side. The staff were great.
Catherine O. le
Customer service at the counter was phenomenal, and the staff very helpful and polite
Chris P. le
Nice professional staff. Love the online booking tool
Gail B. le
Check tires. Ours were bald but we had only a short trip and they were ok.
STEVEN L. le
Both pick-up and drop-off were slightly inefficient, maybe have a few staff on-call in case of higher activity.
Jesse O. le
It was a simple drop off and it took almost 30 minutes because multiple people were helping one person.
Jami G. le
I needed a car to use while my personal vehicle was being fixed. Enterprise was asking $360 for their cheapest rental, while uhaul ended up being only $230. The uhaul pickup was brand new and fun to drive. The staff were very nice and funny.
John A. le
Morgan was confident friendly helpful and flexible! He's a true asset to your company
debra m. le
Good experience. Sometimes the security locked door was sticky to open, but once I figured out the knack, everything was easy to access.
John G. le
Quick service and friendly service
Jennifer S. le
The employees weren't knowledgeable about the supplies that were available and they gave me the wrong dolly (appliance instead of furniture). Even though I ordered my supplies ahead of time, there were not sufficient mattress covers. Instead of offering other options, the employee just canceled the item from my order.
DANIEL K. le
The service was great... especially providing the 7 way addaptor to hook up the trailer... superb
CHARLOTTE L. le
keep your equipment in good working order as well as clean and your customers will be happy. Employees with good working knowledge of equipment also helps. Employees who enjoy their job lso helps
David M. le
I went to the site in advance to reserve the van and, if possible, I'd find a way to speed up the reservation process. The computer entry process your employees go thru seems cumbersome and slow creating longer wait times for customers in line.
Michael K. le
The team members at the location were a pleasure to deal with.
serena r. le
Everything was great. The service individuals were very informative and helpful throughout the process. It was also helpful that they got the truck around the corner for me. I really liked the after hours key drop.
Jerry E. le
Morgan had great customer service skills and the uhaul experience was great
Rebecca C. le
Drop off process was incredibly quick and easy! Friendly staff and efficient drop off process.
Jillian K. le
Truck was not available, poor (corporate) customer service and little action to resolve issues. I reserved my truck over a week beforehand and I checked in several days in advance to confirm my truck - there was no truck available when I arrived at the U-haul location to claim it. They were short at least two trucks, as there were people in line ahead of me who also left the U-haul location without the truck they had reserved. I was told there would be a truck there for me the next day and when I asked what assurances I could have that a truck would actually be available at 7 am the next day (12 hours after the original reservation), I was told I there were none but that they would give me a $50 credit if it wasn’t there. Of course, that $50 would have been virtually useless, since it wouldn’t have helped me actually move out of my apartment. I next went online to chat with a customer service agent in an attempt to determine what had happened regarding the overbooking and how they were going to insure that there was actually a truck available for me. After receiving no assurances of any value from the rep I was speaking to, I asked to speak with a manager and was told I’d be contacted “in a minute,” but never received the promised phone call. Fortunately, the promised truck was available the next morning. At first the staff seemed to dismiss the issue I had had the previous day as a normal business operation – I had arranged for help moving the previous evening that was useless since I did not have a truck and was now left with less people to help and less time than I had planned. After pressing them on these issues, I received a $50 credit for my inconvenience – while this is something I accepted, it falls well short of the cost in terms of inconvenience I suffered and should have been something that was offered freely rather than something I had to press them to do due to their screwup. I do not entirely blame the staff at the U-haul location for the truck not being there – according to them it wasn’t their fault that they were overbooked through the corporate website. However, something went wrong with the system and someone should have realized that they were several trucks short before 6:55 with no time to get trucks from a different location. Or perhaps, this is just a normal way of business for U-Haul to overbook and leave people in the lurch like this. Ultimately, this added a great deal of stress to my move and I will no longer be using U-haul for any further moving or storing needs.
April Z. le
i booked a 17' truck and was given a 26'. That was way more space than I needed, and I wasn't given any straps to strap my things down and prevent sliding.
Marla B. le
Very friendly and helpful
paul z. le
Went smooth, with exception of drop off area was backed up with parked vehicles and no one moving anything.
Brian P. le
There were just two people working but the manager was very efficient and moved people through, very helpful and professional service.
Linda R. le
Ian was great very personal an very helpful. The truck was great and very clean. I will definitely use u-haul in the future.
Joy S. le
Thank you didn't complain about being late didn't care being late didn't overcharged
Gary C. le
The two men working were very helpful.
Alexander F. le
Thank you for reminding me of all the reasons I strongly prefer Enterprise Truck. I only used Uhaul because they didn't have an appropriate vehicle available. I ordered at 15' truck to be available at 1:30 p.m. At 1:24, while I was driving to the rental location, you sent me a text that my truck would be ready at 3 p.m. So I rearranged my afternoon and came back later. Then the mobile pick-up didn't work. After I entered the verification code it took me back to the login screen. So I had to wait in line at the counter anyway after having gone through the annoying process of arranging for people to be available to receive a call at exactly my pick-up time, then having to redo that for the modified time to avoid your always way too long counter service times. Your staff further had no clue that there was a dolly on the truck. I waited several minutes for them to locate one before they decided there wasn't one available. The truck was falling apart. I lost count of how many times I pushed both the driver and passenger door seals back onto the door. And the dash had clearly been through numerous spilled beverages without getting cleaned well enough. While I was unloading the truck the next morning, I received a phone call at 7:48 wondering when the truck would be back because it was due at 8:00 and the next renter was waiting for it. First of all, I had reserved the truck for 20 hours which should have given me until 9:30 at my original reservation time and 8:00 was news to me. I had told the guy at the counter when I picked up it would probably have it back at 8:30 and he said nothing. So I rearranged my plans again, didn't take one part of my load to its final destination and instead drove back to the rental location where I had to move those things into my personal vehicle so they had to be moved three times instead of two. I wasn't given an opportunity to tell the staff anything about my rental. I really think the truck should have had its brakes looked at before it went out again, but the staff member who processed my return just shouted a number at me as he ran by and the next renter drove off with the truck before anything could be said. Worst experience ever.
Aracely C. le
Andy and his coworker were very helpful and knowledgeable about everything I needed to know about my rental.
Pamela T. le
Very Helpful. They made it easy.
Steve A. le
This was not the location I originally requested for drop off. Was not the location that was confirmed in my original reservation. Not even in the same town. I called customer service to change the location and they lied about the confirmed drop off location being closed and not having space for the trailer. I drove right past the confirmed location and they were open with an entirely empty parking lot.
beslan u. le
I reserved truck a month ago for may 30 at 6 pm. When I came to get car they said "we don't have any". I lost my time and money....
Gregory M. le
Morgan arranged for everything, and our day went without a hitch (pun intended). Sincerest appreciation to him for helping us arrange for the right sized vehicle, quick check-in/check-out, and a location that ran well, was neat, with friendly service! Hope you're feeling better! :)
John S. le
Computer system is a complete mess. I pre-checked in an the guy had to completely delete my reservation to get it to go through. Took almost 45 minutes. Not the employee’s fault. Had this happen another time at a different location. Someone needs to seriously look at the system and get it to work properly.
John K. le
Morgan is a machine.
Jim w. le
At drop off the desk clerk was working on his car in the garage and not helping customers. I had to track him down to get assistance in dropping off the truck I rented.
JEFFREY R. le
Great experience.
Eric S. le
Service was exceptional - trailer itself was in excellent repair and functioned well. The bed however had what appeared to be loose pieces of wall plaster in it. Didn't have a broom to clean it, but put a plastic sheet down to keep the couch I was hauling clean. Over all well satisfied.
Christy C. le
The man who was rented me the truck and checked it back in when I returned it was very personable and helpful, much more so than other staff at this U-Haul location in the past. Thank you, Christy
Marti Z. le
Quick..... Clean..... Very Pleasant and knowledgeable.
Tony P. le
Clean facility, friendly helpful staff
James I. le
I had reserved a trailer for 7:00 a.m. pickup on 5/11/19. The only employee that showed up in advance of the store's opening was a man named Jesse, who was actually filling in that day from another store, so he didn't have a key to open. Jesse was the only positive thing about this experience. Because I had all of the information filled out online in advance, he was able to get me checked in using his phone and I was on my way. There were many other upset customers that morning that weren't able to be helped until another employee finally showed up. I then returned my trailer 1.5 hours earlier than the agreement time of 4:00 p.m. Then I received a call on 5/12 asking if I returned it. I told the rep I had returned it to the same location and they thanked me and said they would handle it. I then received an email on 5/13 stating I still hadn't returned the trailer. I called the number in the email and worked with a nice woman, but I was on hold a long time while she was trying to communicate with the local store. I believe the issue has finally been resolved, but overall a terrible experience. Not surprising given the Google reviews!
Ron H. le
Did not appreciate the fact that the cargo van only had 1/4 of a tank of fuel when it was picked up. In my opinion, this should never happen.
lutfi s. le
Have adequate staff available so customers are lining up at the counter.
Thomas C. le
Not a thing
Mary N. le
The man who helped us was super friendly, helpful, and professional! Way to go!
Elle M. le
While everyone at the store was incredibly helpful and polite (so polite!), when I called after my service about a question, the woman I talked to who was taking calls for a few locations including the west side of Madison one. She would not forward my call and repeatedly asked “do you know it is our busy season?” My experience IN the store was great, but this woman was unhelpful and lacked customer service skills.
mary w. le
Staff was excellent. Both young men, check in and check out, were both very professional & courteous. It was a pleasure to not see young workers on their phones. Only bump in my experience was the length of time when we returned trailer. Only one young man was working & he was in the process of getting someone their equipment. I was told he would be with me shortly. Maybe a few magazines or a small waiting room for those peak hours.
Marco A. le
We had our first truck break down not 4 miles out of the parking lot after returning to the U-Haul and being told it was all fine to keep driving with the light on. A new light came on and the road assistance phone number said it was a windshield wiper fluid problem despite hearing the constant beeping. After less than a mile the truck started smoking and we had to request a tow and speak to at least 12 different people and multiple hours on hold we found ourselves in a new U-Haul with people who had no idea what our problem was so we had to wait another hour or so more to put us just over 5 hours late for our move. Worst moving experience. Your whole incident process needs to be overhauled. It's an embarrassment
don h. le
Have staff available to serve customers. There was 1 rep handling 1 customer at a time, taking forever. Fix your mobile check in app. It just doesn't work. No surprises when I called the 800 number and it said, "call volumes are exceptionally high". If your mobile app had worked, I and thousands of other customers would have to call in. Teach your reps how to key in orders. I logged in online and can't see either of my two orders because the rep keyed in the wrong information on my order. I've always been the same guy, with the same name, email, phone and address. But the two didn't match. Teach your reps "customer service". I told a rep the mobile app login was looping and wouldn't allow me to check in my vehicle. She didn't help me fix it, then told me "I'm sorry you are having trouble logging into the mobile app." She should have said, "I'm sorry our app is not working at the moment."
Susan D. le
Everything was excellent. Thank you for your services
Colin C. le
Was told our reservation didn’t really reserve anything, and they didn’t have my requested unit. Attendant couldn’t use your software. We canceled and moved on.
Krista S. le
Long story short...this is a major location on the west side of Madison, and you are completely at capacity with customers but had ONE EMPLOYEE working both Saturday and Sunday. Moving is already stressful, and having to build in SO MUCH extra time into the timeline because of this location's and Uhaul's inability to staff properly is a major deterrent in my decision to rent from you again. Seriously, waited in line over an hour and half to pick up a simple trailer, and waited another hour and half to get help when dropping it off...to the point where I got under the truck myself (3 ACL Surgeries) and put myself at risk to unhitch the equipment just so I could stay on schedule. I WILL NOT BE RENTING FROM THIS LOCATION EVER AGAIN.
Katherine A. le
The Uhaul attendant was very kind, but was the only staff member present when the store opened at 9:00AM. Service was VERY slow and I would advise movers to plan ahead to accommodate a long wait time at this location.
La B. le
Service was excellent! Thank you U-Haul for the truck, I needed.
Harold S. le
This location is always a good place to rent Equipment. Your folks are always very helpful. Matt did an excellent job. You seem to be understaffed when I show up. Matt hustled plenty to make up for the lack of a second person. Hal Smith
Tamar p. le
Make sure I can reach the local phone number before being disconnected multiple times and having to physically walk in to find 2 people at the desk and no other customers waiting
Barbara T. le
Find a way to speed up the process - it took a great deal of time out of our day to wait in line while others filled out papers or got questions answered
Shawn K. le
Then I came in to return the truck it was around 5:30 and the was like four people before me with only one person behind the counter it was May 1st a lot of people moving and stuff so I should have had more service people
Damir S. le
Jeremy was rude and I don’t appreciate his “customer service” at all. I setup my pickup the day before, arrived early to the pickup, waited in long for a long time, some young man helped me and was very nice, he stated I can make it a one way trip and drop off the trailer closer to where I was moving so I didn’t have to drive back 1.5 hours to the same pickup location. I handled everything I needed to, I tried to call a few local neighborhood location for drop off and visited a few as well, either non existent, number not working, nobody picking up. So after that frustration I call the original location and I get attitude because I’m not there in time to drop off my rented trailer. “Oh yeah, two to three hours late? That sounds like it’s your fault. You need to drop it off at this location, don’t know what to tell you, you’re wrong” okay... so I drove back to the original location. I called Customer service and I actually was put through the reservation line after being on hold for ~15 minutes, she transferred me to CS after listening to me vent, after holding for ~25 minutes I get a rep and she helped me and was able to waive the next day charge for the trailer, after about 39 minutes. So all in all, not happy that I just spent 2-3 hours trying to return the trailer and was greeted by an unpleasant rep at that location and that I spent my gas money and out mileage on my car when that’s all I was trying to avoid! How difficult is that!? I go to drop off the trailer after receiving email confirmation only to be greeted by smug attitude Jeremy that hands me the paper “see it’s drop off at noon buddy” ... manager isn’t in of course, he runs away as I’m talking as well. Now I’m going to save my story and paste it over the review sites and when I get time again I’ll make sure to call and speak to his boss. If his attitude and that locations service is any representation of the management at the location, I have NO FAITH anything will come from my complaints. Great company, terrible location and poor, just poor customer service.
Mark W. le
I reserved a truck online and then tried to edit it for more time at least two weeks before picking up the truck. When I arrived they said the edit didn't process and that the truck I had reserved was reserved by someone else shortly after my original return time. I had to scramble, but was able to secure a much larger truck than I needed, but everything eventually worked out fine.
Kim K. le
Great, prompt service at this location! Had a reservation, clerk got us in and out fast with our rental:)
Jason C. le
Treated me very professional. Highly informative and took care of my needs with no issues.
BERNETTA P. le
long time tenant------no problems
Joshua R. le
Service was great! A little stumble when the initial storage unit wasn’t actually available, but it was quickly sorted out and one that was available was found.
Michael H. le
I always have a positive experience at this location.
JESSICA S. le
Associate was rude, all information was not given at rental pick up unnecessary charges were placed due to company negligence and I am very displeased as a loyal customer of your company I am unhappy!
Mark K. le
friendly and helpful staff!!
ANNE T. le
Felt secure with our unit!
Gigi W. le
Morgan was quick and efficient. Easy to work with.
Carl S. le
Thanks.
glenn c. le
I I initially moved my stuff into storage due to the fmonth rent-free offered to those affected by the late August flooding. That offer was one of the few blessings from that difficult time. Gratitud.
Karen C. le
A huge THANKS to U-Haul for letting me have free storage for a month to store household items after our horrific 4 foot flooding in August!!!!!!
DAVID M. le
The manager and staff are FANTASTIC!
Sarah L. le
Easy move in and out
REGINA B. le
The location is great the storage unit was bigger enough for my things the staff are great never had anyone rude or not helpful the only thing is no light inside of unit
Hannah L. le
Thanks guys!!
Nicole C. le
Nothing