Évaluations des clients U-Haul Moving & Storage of W Towne

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of W Towne

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Douglas H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sadie Z.
Évaluation :

Very smooth pick up and drop off. It went so great, I came back the next day to rent again! Very polite and helpful!! Exactly what I needed during a stressful move! Thank you!

SADIE Z.
Évaluation :

Very smooth pick up and drop off. Very polite and helpful!! Exactly what I needed during a stressful move! Thank you!

DAWNE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Margaret D.
Évaluation :

There was only one, very over-worked employee on site. Despite the fact that I filled out info online before arriving at the site, and then did even more data entry once I arrived and found the truck, I still ended up waiting in line at least 15-20 minutes for a key. So i got the truck 45 minutes after I was supposed to get it, but the app still told me I had to have it back 4 hours from the time I was supposed to have been able to check it out, which made us feel a lot of pressure to work even faster to get it back in time. There were two or three alert on the screen when we picked up the truck -- one tire was very low on air, I think it needed oil or something, and there may have been one other alert flashing. It made it hard to get the mileage because the error messages just kept flashing. Pickup was pretty frustrating. Drop off went smoothly and clearly more employees had shown up by that time.

LISA B.
Évaluation :

Le client n'a pas laissé de commentaire.

KARISSA K.
Évaluation :

Fast and easy. We didn't even have to get out of the car!

Chris H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kent F.
Évaluation :

Le client n'a pas laissé de commentaire.

Avery C.
Évaluation :

Le client n'a pas laissé de commentaire.

R G.
Évaluation :

Great communication and friendly

Matthew R.
Évaluation :

Le client n'a pas laissé de commentaire.

Pat W.
Évaluation :

Le client n'a pas laissé de commentaire.

Myra H.
Évaluation :

Excellent and helpful service all the way around.

Sandra M.
Évaluation :

Answer phone calls.

Ira S.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia L.
Évaluation :

Le client n'a pas laissé de commentaire.

Doris D.
Évaluation :

The website is difficult to use. A. In order to place the order for the pickup truck, I had to go through page after page of offers I did not want, and in order to move on to the next page the "no thank you" link was hidden in different parts of each page. B. Then when I arrived at the pick up location, the contactless sign-in feature did not work and I had to enter the store to complete the pick up process.

Joseph B.
Évaluation :

Le client n'a pas laissé de commentaire.

thomas L.
Évaluation :

Le client n'a pas laissé de commentaire.

Hyewon P.
Évaluation :

Great stream lined service process throughout. Kind & professional staff members! They deserve kudos for their hard work ~ Keep up the good work!! Thank you!

David L.
Évaluation :

Le client n'a pas laissé de commentaire.

Brandon S.
Évaluation :

Le client n'a pas laissé de commentaire.

Azadeh A.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris L.
Évaluation :

Le client n'a pas laissé de commentaire.

Gavin H.
Évaluation :

The man who helped me was great. I have rented from usual on west Washington in Madison and had a horrible experience all around. This platte drive location was much better.

Janet E.
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa B.
Évaluation :

Le client n'a pas laissé de commentaire.

Douglas P.
Évaluation :

Le client n'a pas laissé de commentaire.

Allen R. | Expérience générale |
Évaluation :

Counter person came into work hour late to open Other counter person was excellent on Sunday 10/4 Facility was rough in terms of cleanliness but good on another day

B. Ann L.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark S.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve C.
Évaluation :

Le client n'a pas laissé de commentaire.

mike R.
Évaluation :

Keep doing what your doing. Efficient work.

Christopher W.
Évaluation :

Le client n'a pas laissé de commentaire.

jesse H.
Évaluation :

Le client n'a pas laissé de commentaire.

ANN D.
Évaluation :

Thank you so much it was a perfect situation with the UHAul so reliable - we were able to return it at 11 pm per our original plans and that worked out perfectly so I am very very thankful. God Bless and we will certainly be doing service with you again!! Moving is always hard but you make it so easy and comforting. Thank you.

james S.
Évaluation :

Le client n'a pas laissé de commentaire.

marcus E.
Évaluation :

I made the reservation online and did they extra steps for a faster pickup. It took longer than the person who was behind me and didn't even have a reservation.

Keith L.
Évaluation :

Le client n'a pas laissé de commentaire.

Holly S.
Évaluation :

We came at the last minute and they were very accomodating to our needs.

Gregory S.
Évaluation :

Morgan was great and hooked everything up so quickly!

DENNIS B.
Évaluation :

Little more staff,

TRENT R.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine V.
Évaluation :

I was promised a 5 x 8 trailer and "guaranteed" this by the central registration person. When i got to uhaul--as expected--they tried to foist off a 6 x 12 trailer and were very put out when I did not want to accept the huge trailer. Finally they found a 5 x 8 trailer that had not been checked in properly. They said I should have been called with an equipment replacement for a 6 x 12 trailer--I was never contacted. If uhaul did not have a monopoly on trailer rentals, I would NEVER use them. Next time, I will buy an enclosed trailer at one end of my move and sell it off at the other end. I hope I am done with uhaul for good.

John K.
Évaluation :

Le client n'a pas laissé de commentaire.

Sita D.
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela G.
Évaluation :

Nothing

Luke R.
Évaluation :

Le client n'a pas laissé de commentaire.

ANYIEKAN U.
Évaluation :

Le client n'a pas laissé de commentaire.

Jadrien D.
Évaluation :

Le client n'a pas laissé de commentaire.

CLARK C.
Évaluation :

Le client n'a pas laissé de commentaire.

ed B.
Évaluation :

Our service advisor was very helpful and efficient.

Nicholas R.
Évaluation :

Le client n'a pas laissé de commentaire.

CAROLANN D.
Évaluation :

Trucks do not allow for a person under 5 ft 3 in to drive easily. It is extremely hard to get in/get out of truck and hard to reach gas pedal.

David P.
Évaluation :

Le client n'a pas laissé de commentaire.

JASON I.
Évaluation :

Le client n'a pas laissé de commentaire.

Todd F.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert T.
Évaluation :

Le client n'a pas laissé de commentaire.

James V. | Expérience générale |
Évaluation :

Staff is very helpful, nice and knowledgeable. Great place for storing and supplies.

Randy P.
Évaluation :

Le client n'a pas laissé de commentaire.

Maggie M.
Évaluation :

Le client n'a pas laissé de commentaire.

angela W.
Évaluation :

My pickup location was incorrect and was not the same as what I had requested and received via email as a confirmation. When I did get to the other location, the guy was nice but there was only one person working and the straps I was sold did not ratchet so I had to go to Menards to purchase additional ones. Additionally, when I dropped the trailer off at a different location (which I had asked the pickup person if I could return at a different location, which he okayed and put on the contract), there was tons of confusion at the return location. They thought I had two trailers and the gentlemen there, while nice was CLUELESS and my return process took well over 30 minutes and involved a credit to my card b/c I was charged for two trailer rentals. To end, I was told the hitch I had was rented but turns out you don't rent them and I now own it. NOT a good experience.

Nicholas R.
Évaluation :

Location convenient for me. Rental and return was quick and easy.

ryan r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jedidiah V.
Évaluation :

Le client n'a pas laissé de commentaire.

ted R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Al S.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary S.
Évaluation :

Le client n'a pas laissé de commentaire.

PETER A.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara T.
Évaluation :

Online checkin was bad. Took much much too long

Sam W.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory M.
Évaluation :

This location provided us with excellent service, was clean, and offered a multitude of products. Well done! :)

LYNN B.
Évaluation :

Le client n'a pas laissé de commentaire.

Leonard M.
Évaluation :

Le client n'a pas laissé de commentaire.

John A.
Évaluation :

No suggestions. Everything was great. Staff very helpful, courteous and professional.

Jeffrey B.
Évaluation :

Morgan and the staff at U-Haul Moving & Storage of West Towne are professional but personable making it a positive and stress-free experience. Keep up the good work!

aaron T.
Évaluation :

Uhaul Mobile check-in is a waste of time.

Stuart K.
Évaluation :

Le client n'a pas laissé de commentaire.

walter T.
Évaluation :

The sales rep I think his name was Jeff he made my stressful move seen like it was way easier and I appreciate him for that , he's a heavier set guy with glasses ...he did everything possible to assist on this you definitely have a great team member at your location

DAVID S.
Évaluation :

We had a 17' truck reserved for Saturday morning at 8:30. The original confirmation email (the Sunday prior) said it was guaranteed. We get an email Friday at 4 that says our order has been updated to 4:30 PM. I have no idea why, so I call customer service. After waiting in the queue, the guy answers, takes some info, and puts me on hold. After a couple of minutes he answers again as if I were a new customer. He listens and then puts me on hold again. After a couple of minutes he answers yet again as if I were a new customer, listens, and puts me on hold. Maybe he's just having a bad day, but it would have been nice to actually talk to someone instead of being put on hold multiple times. Or just transfer me to another representative. After 40 minutes, I gave up. About an hour later we call again and luckily get a different guy. Still no explanation of why our order got changed, but he at least can get is a 15' truck for 7:30 in the morning. I understand that there are mishaps and that people have bad days. But the combination of all these things made my experience subpar. 1. Don't call a reservation guaranteed if it's not 2. Don't change guaranteed reservations the afternoon before when it's been reserved for a week in advance 3. Have customer service that will actually answer and talk instead of putting me on hold three times 4. For the customer service that does answer, it would be nice to have some kind of explanation of why the order changed 5. Maybe some kind of discount. With a smaller truck, we had to make more trips and thus drive more miles and pay more

Sean R.
Évaluation :

Registering online was useless. I had a 9:00 reservation. Got there, checked in and said it'd be ready to register at 9:15. Couldn't check in online. Went in the store and finally had keys in hand forty five minutes later. Ridiculous. Not time well spent on a busy day. Expensive too!

Talen M.
Évaluation :

The guy who checked us in and out was so nice. Honestly, he had the greatest attitude and seemed happy to help. Love to see it

Randy P.
Évaluation :

Easy and fast pickup and return service. Staff was excellent.

Jeff H.
Évaluation :

Took care of me right away- was a simple process

Gregory H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kendra H.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID A.
Évaluation :

No recommendations. Entire process was quick & seamless.

Jeanne D.
Évaluation :

Morgan was extremely helpful and knowledgeable. He took the time to solve our electrical connection problem.

Timothy M.
Évaluation :

The $19.99/day price is extremely misleading as there's no realistic way that anyone is going to only pay $19.99/day. My 3 day rental was $246 total, not including gas, despite the "$19.99/day rental" cost. Mileage is such a substantial part of the cost and it's wild that U-Hauls business model is based on such a small part of the total cost.

Richard E.
Évaluation :

Everything was easy and quick to do. Staff knowledgeable, efficient and friendly.

BETHANY E.
Évaluation :

Le client n'a pas laissé de commentaire.

Wade O.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin S.
Évaluation :

Le client n'a pas laissé de commentaire.

LINDA G.
Évaluation :

Le client n'a pas laissé de commentaire.

William S.
Évaluation :

Large selection of trucks and trailers on premises, capable staff and clean restroom. Would go back to this location.

Donald H.
Évaluation :

Check in/Check out was fast and convenient. I appreciated it!

Deborah S.
Évaluation :

Le client n'a pas laissé de commentaire.

Eitan B.
Évaluation :

You need to work on your mobile app process. The people at the location told us we shouldn't use the app. The app didn't allow for photos of damage etc.

john T.
Évaluation :

Le client n'a pas laissé de commentaire.

Sheryl G.
Évaluation :

Le client n'a pas laissé de commentaire.

Anna O.
Évaluation :

The associate that helped us with both the truck pickup and the return was very kind and professional with us immediately after dealing with another customer that was taking their personal bad day out on him for no reason. I didn't get his name, but we think he deserves a raise!

Carol C.
Évaluation :

Very easy, affordable and reliable source for helping make our moving day go extremely smooth.

Jeff K.
Évaluation :

Morgan was helpful and friendly. Can't always say that with u haul employees

Natalie S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Natalie M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Camille R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

eric c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

george h. | Expérience générale |
Évaluation :

Thank UHAUL and Gen. Mgr. Morgan Smith for all his assistance & help. Customer, George Heine

sherry s. | Premières impressions |
Évaluation :

Staff was helpful. Check in was well organized, professional, and safe.

Hugh M. | Premières impressions |
Évaluation :

Morgan at the facility was extremely helpful and pleasant to work with.

William A. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary T. | Expérience générale |
Évaluation :

Way too expensive! Shop around! The online payment app doesn’t always work and they get NASTY if it causes you to miss the payment, even if you send them a screenshot showing them it was their fault.

Aisha D. | Expérience générale |
Évaluation :

I really liked everything

michael l. | Expérience générale |
Évaluation :

Billing department is incredibly incompetent. Check in personnel very good. But seriously, office needs to be revamped.

Jason C. | Expérience générale |
Évaluation :

Clean, accessible and easy to get in and out. Storage was clean and so were the hallways. Use of carts to handle loading and unloading easy.

John A. | Premières impressions |
Évaluation :

Morgan was confident friendly helpful and flexible! He's a true asset to your company

debra m. | Expérience générale |
Évaluation :

Good experience. Sometimes the security locked door was sticky to open, but once I figured out the knack, everything was easy to access.

Tony P. | Expérience générale |
Évaluation :

Clean facility, friendly helpful staff

Colin C. | Premières impressions |
Évaluation :

Was told our reservation didn’t really reserve anything, and they didn’t have my requested unit. Attendant couldn’t use your software. We canceled and moved on.

Jason C. | Premières impressions |
Évaluation :

Treated me very professional. Highly informative and took care of my needs with no issues.

BERNETTA P. | Expérience générale |
Évaluation :

long time tenant------no problems

Joshua R. | Premières impressions |
Évaluation :

Service was great! A little stumble when the initial storage unit wasn’t actually available, but it was quickly sorted out and one that was available was found.

Michael H. | Premières impressions |
Évaluation :

I always have a positive experience at this location.

JESSICA S. | Premières impressions |
Évaluation :

Associate was rude, all information was not given at rental pick up unnecessary charges were placed due to company negligence and I am very displeased as a loyal customer of your company I am unhappy!

Mark K. | Expérience générale |
Évaluation :

friendly and helpful staff!!

ANNE T. | Expérience générale |
Évaluation :

Felt secure with our unit!

Gigi W. | Expérience générale |
Évaluation :

Morgan was quick and efficient. Easy to work with.

Carl S. | Expérience générale |
Évaluation :

Thanks.

glenn c. | Expérience générale |
Évaluation :

I I initially moved my stuff into storage due to the fmonth rent-free offered to those affected by the late August flooding. That offer was one of the few blessings from that difficult time. Gratitud.

Karen C. | Expérience générale |
Évaluation :

A huge THANKS to U-Haul for letting me have free storage for a month to store household items after our horrific 4 foot flooding in August!!!!!!

DAVID M. | Expérience générale |
Évaluation :

The manager and staff are FANTASTIC!

Sarah L. | Expérience générale |
Évaluation :

Easy move in and out

REGINA B. | Expérience générale |
Évaluation :

The location is great the storage unit was bigger enough for my things the staff are great never had anyone rude or not helpful the only thing is no light inside of unit

Hannah L. | Expérience générale |
Évaluation :

Thanks guys!!

Nicole C. | Réservation |
Évaluation :

Nothing

Non reviews have been submitted for this location.

Retour
Haut de la page