Le client n'a pas laissé de commentaire.Thomas S.
Customer Reviews for U-Haul Moving & Storage of W Towne
Pour nous contacter
Madison, WI 53719
(Off Gammon Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
U-Haul was filthy and seemed to have serious transmission problemsRILEY P.
Le client n'a pas laissé de commentaire.Mike M.
Le client n'a pas laissé de commentaire.Kevin H.
1. Make it clearer that insurance does not cover towing of any sort for attached vehicles 2. Tell customers how much more it cost to drop off at another location (I was initially quoted at ~20$, but was not warned when I asked about dropping it off at another location (512$!?!?).) 3. Train personal better Personal seemed in experienced with setting up a trailer, they fumbled around for ~20 minutes before my friend set it up for them. I'd have preferred they simply watch us and verified it was done properly.CONNOR S.
Le client n'a pas laissé de commentaire.Steve M.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.Kristina N. | Expérience générale
I don't think I've ever rented a Uhaul that is clean. This one in particular smelled like smoke and was pretty dirty.Catherine A.
Le client n'a pas laissé de commentaire.Russell W.
Horrible smell of smoke. For those of us who don't smoke, that smell is offensive. I added all the necessary information online, however was asked to provide it again when at the counter. One or the other is enough.Leslie M.
Very tidy lot. Inside shop appeared clean through windows. Good signage from freeway, frontage road; traffic lines painted clearly on parking lot. Easily accommodated 2h-delay for drop-off.Tim C.
Friendly and helpful staff on site at the West Towne location.Vince S.
Le client n'a pas laissé de commentaire.MARCIE P.
Le client n'a pas laissé de commentaire.Anthony G.
Le client n'a pas laissé de commentaire.Jayvonne S.
Le client n'a pas laissé de commentaire.DANE M.
Le client n'a pas laissé de commentaire.Tom W.
Le client n'a pas laissé de commentaire.Tamra V.
Le client n'a pas laissé de commentaire.Mike R.
The employee that was working at the time of pickup was great to work with.DAVID K.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.Susan K.
Better cup holder in truckreichard M.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.Sara W.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Darryl W.
Le client n'a pas laissé de commentaire.Andrea M.
Changed the location and didn't tell me, had to go to another location and then the truck size wasn't available and had to get a smaller one even though I reserved a month in advanceEvan R.
Le client n'a pas laissé de commentaire.Kevin G.
Take the time to check the lights on the trailer. Right tail lights and rear clearance didn't work. Pretty obvious with the broken wires showing.Randy S.
Le client n'a pas laissé de commentaire.Bartlett M.
Le client n'a pas laissé de commentaire.AARON B.
Excellent service à la clientèle. Definitely the best experience I've had renting a vehicle.Lisa-Ashley S.
They were very friendly they recognize my wife from last year they like having her show up very nice people therebonnie D.
Le client n'a pas laissé de commentaire.Steven C.
We are very pleased with our experience. Can't really think of any way you could improve. Employee who checked us out in the morning was very helpful as was the employee who checked us back in in the afternoon. Upon checking out the vehicle we were able to change our return time without any problems, which we appreciated. Vehicle was very clean. Definitely will use this U Haul location again.Terry R.
I made an online reservation several days before renting, but that reservation was canceled only a couple of hours before I was to pick up the equipment. Very annoying. Luckily, I was able to go online and reserve the same thing at the same place for the same time. If that had not been the case, I would have seriously considered never using U-haul again.DAN L.
Le client n'a pas laissé de commentaire.JASON L.
Le client n'a pas laissé de commentaire.SHTILIANA C.
Nothing wrong with the location, but making me pay extra mileage to go pick up a trailer because you didn't have it at this location is weak at best..and I'll be telling all my colleagues to make arrangements other than UHaul for towing needs.jeremy M.
Le client n'a pas laissé de commentaire.Julie A.
Le client n'a pas laissé de commentaire.Frances N.
Le client n'a pas laissé de commentaire.Zane H.
Le client n'a pas laissé de commentaire.ZANE H.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.Philip E.
Great manager. Very efficient!!Philip A.
Le client n'a pas laissé de commentaire.JAMES Z.
Le client n'a pas laissé de commentaire.Chris L.
Le client n'a pas laissé de commentaire.Robin W.
Le client n'a pas laissé de commentaire.Natasha C.
Le client n'a pas laissé de commentaire.Alexander S.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Douglas B.
Le client n'a pas laissé de commentaire.casey N.
No need for improvement. The guy that helped us, Morgan, I think, was polite and efficient. He got us loaded and unloaded and on our way quickly. He made getting and returning the trailer the least painful part of my move. Merci.Andrew H.
This is the second time I have needed to rent a truck and it's worked out very well with the location I chose. The staff are friendly and efficient and the trucks well maintained. I'll be back again if I need to!Ruth C.
I thought the service was great and your General Manager at this locations outstanding!WILLIAM A.
I made a point of carrying my paperwork with me and willing to provide what I thought was necessary to return the rental equipment. Was told this was not necessary? Not sure why as I was told the unit was available to me for 5 days and I was returning it in 3 days. If no one looked at the paper work, how did they know I was returning it in a timely fashion. This is not a major issue, but seems like someone would or should verify that the terms of the contract rental were followed??? Merci.LARRY F.
Le client n'a pas laissé de commentaire.GARY B.
Le client n'a pas laissé de commentaire.Nate Q.
Le client n'a pas laissé de commentaire.Sylvia R.
Le client n'a pas laissé de commentaire.Dean H.
Great helpful staff. Very attentive to customers, will return and recommend!Robert G.
The uhaul we had has a very bad transmission and it makes weird noises, not clean at all, cigarette ashes in the ashtray and there was water on the floor inside the back of the uhaul. Not cool!! Especially for paying a total of 71 $for renting it for 3hrs.Tonyna G.
Le client n'a pas laissé de commentaire.Megeen P.
Le client n'a pas laissé de commentaire.Fay L.
I returned the truck after the store was closed. I was having problems with the app verifying my location. Fortunately I noticed an employee getting into his car. He told me to put the keys in the lock box and he would take care of everything in the morning. I really appreciated his help!Jeff M.
Le client n'a pas laissé de commentaire.Christopher K.
The UHaul Representative I spoke with on the phone to reserve a utility trailer, was a helpful, kind & friendly person. The two young men I met when picking it up were also friendly and helpful, and one of those two was also on duty when I returned it. He friendly and helpful that time as well. Reservation, pick-up & return were efficient & smooth.STEPHEN JOHN W.
Le client n'a pas laissé de commentaire.charles H.
Le client n'a pas laissé de commentaire.TYLER S.
Le client n'a pas laissé de commentaire.RANDY G.
the truck was very dusty in cab and even more in the cargo area.SCOTT S.
No changes needed. Super efficient turnin process and great employees.Kenneth M.
Le client n'a pas laissé de commentaire.Monica C.
Le client n'a pas laissé de commentaire.Jon B.
Le client n'a pas laissé de commentaire.charles r. | Expérience générale
I talked to Ozzy from the Verona Road location and he was super helpful in getting everything set up for me! Merci.Peter R.
Awful experience. I went 8 miles and they charged me for FOUR GALLONS of gas!!! I called and asked how many miles per gallon a 10 foot truck gets and was told 12-15 miles per gallon. Refused to refund me any money for gas. I DO NOT RECOMMEND!!!! Thief's!!!!!!Alyssa J.
The only negative was that the price kept going up every year, so I took off a star. And they did not pro-rate the rent when I moved out before the end of the monthly rental period.margot m. | Expérience générale
Le client n'a pas laissé de commentaire.DENISE C. | Expérience générale
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.MARSHALL F.
Le client n'a pas laissé de commentaire.Thomas A.
Fast and easyPhilip G.
friendly,knowledgable staff.Peter S.
Le client n'a pas laissé de commentaire.CARY D.
Le client n'a pas laissé de commentaire.Dale E.
Had to switch locations due to my rental not being available at the selected location, even though the app on the phone said it was there.Kenneth B.
Le client n'a pas laissé de commentaire.DENZEL B.
Le client n'a pas laissé de commentaire.TRAVIS B.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.Orinda C.
Le client n'a pas laissé de commentaire.Daniel C.
Check the vehicle gas before renting and charge the customer based on it.Naveen Reddy A.
Le client n'a pas laissé de commentaire.Rachele W.
Le client n'a pas laissé de commentaire.Jon L.
Store manager, Morgan was very helpful and ensured I had what I needed.Hugh M. | Expérience générale
Free donuts???Thomas S.
The only problem of late has been auto billing, and change of address, etc. that apparently did not get saved/recorded in the system.Gary G. | Premières impressions
For the first number of months there was just one garbage receptacle outside and it was always overflowing with trash. The last two times I was there I notice a larger dumpster that held more garbage. That's the only reason I didn't give an Excellent rating, took a long time to fix the problem.Christine F. | Expérience générale
Le client n'a pas laissé de commentaire.marian s. | Expérience générale
Le client n'a pas laissé de commentaire.Larry S. | Expérience générale
Le client n'a pas laissé de commentaire.Troy P. | Expérience générale
Counter person came into work hour late to open Other counter person was excellent on Sunday 10/4 Facility was rough in terms of cleanliness but good on another dayAllen R. | Expérience générale
Staff is very helpful, nice and knowledgeable. Great place for storing and supplies.James V. | Expérience générale
Le client n'a pas laissé de commentaire.ryan r. | Expérience générale
Le client n'a pas laissé de commentaire.ted R. | Expérience générale
Le client n'a pas laissé de commentaire.Natalie S. | Expérience générale
Le client n'a pas laissé de commentaire.Natalie M. | Expérience générale
Le client n'a pas laissé de commentaire.Camille R. | Expérience générale
Le client n'a pas laissé de commentaire.eric c. | Expérience générale
Le client n'a pas laissé de commentaire.Mary W. | Expérience générale
Thank UHAUL and Gen. Mgr. Morgan Smith for all his assistance & help. Customer, George Heinegeorge h. | Expérience générale
Staff was helpful. Check in was well organized, professional, and safe.sherry s. | Premières impressions
Morgan at the facility was extremely helpful and pleasant to work with.Hugh M. | Premières impressions
Le client n'a pas laissé de commentaire.William A. | Online Move In
Way too expensive! Shop around! The online payment app doesn't always work and they get NASTY if it causes you to miss the payment, even if you send them a screenshot showing them it was their fault.Mary T. | Expérience générale
I really liked everythingAisha D. | Expérience générale
Billing department is incredibly incompetent. Check in personnel very good. But seriously, office needs to be revamped.michael l. | Expérience générale
Clean, accessible and easy to get in and out. Storage was clean and so were the hallways. Use of carts to handle loading and unloading easy.Jason C. | Expérience générale
Morgan was confident friendly helpful and flexible! He's a true asset to your companyJohn A. | Premières impressions
Good experience. Sometimes the security locked door was sticky to open, but once I figured out the knack, everything was easy to access.debra m. | Expérience générale
Clean facility, friendly helpful staffTony P. | Expérience générale
Was told our reservation didn't really reserve anything, and they didn't have my requested unit. Attendant couldn't use your software. We canceled and moved on.Colin C. | Premières impressions
Treated me very professional. Highly informative and took care of my needs with no issues.Jason C. | Premières impressions
long time tenant------no problemsBERNETTA P. | Expérience générale
Service was great! A little stumble when the initial storage unit wasn’t actually available, but it was quickly sorted out and one that was available was found.Joshua R. | Premières impressions
I always have a positive experience at this location.Michael H. | Premières impressions
Associate was rude, all information was not given at rental pick up unnecessary charges were placed due to company negligence and I am very displeased as a loyal customer of your company I am unhappy!JESSICA S. | Premières impressions
friendly and helpful staff!!Mark K. | Expérience générale
Felt secure with our unit!ANNE T. | Expérience générale
Morgan was quick and efficient. Easy to work with.Gigi W. | Expérience générale
Merci.Carl S. | Expérience générale
I I initially moved my stuff into storage due to the fmonth rent-free offered to those affected by the late August flooding. That offer was one of the few blessings from that difficult time. Gratitud.glenn c. | Expérience générale
A huge THANKS to U-Haul for letting me have free storage for a month to store household items after our horrific 4 foot flooding in August!!!!!!Karen C. | Expérience générale
The manager and staff are FANTASTIC!DAVID M. | Expérience générale
Easy move in and outSarah L. | Expérience générale
The location is great the storage unit was bigger enough for my things the staff are great never had anyone rude or not helpful the only thing is no light inside of unitREGINA B. | Expérience générale
Thanks guys!!Hannah L. | Expérience générale
RienNicole C. | Réservation
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