Évaluations des clients U-Haul Moving & Storage of Warren

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Warren

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Waverly F. le

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Le client n'a pas laissé de commentaire.

William B. le

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Overall everything that I needed was there staff was very helpful truck could’ve been a little cleaner on the inside but overall good

heath f. le

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Great Customer Service

BRIAN J. le

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Ladies over there are amazing. Love them. Thanks!!!

Samantha K. le

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Le client n'a pas laissé de commentaire.

David R. le

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Le client n'a pas laissé de commentaire.

Cheryl B. le

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The attendant was friendly, efficient and fast. Excellent service!

Rhonda M. le

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Great costumer service trucks in great shape and gas wasnt bad. For a large truck

Cynthia W. le

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Le client n'a pas laissé de commentaire.

Bo R. le

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Le client n'a pas laissé de commentaire.

Kevin J. le

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VERY long wait time on a Sunday morning for pickup.

Jenna L. le

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Le client n'a pas laissé de commentaire.

Marlene B. le

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For starters, having quality customer service is very important, and the service we received was very poor. The female working was very rude and ignorant to us, and was playing on her own personal phone while trying to serve us. I will NOT recommend this location. We have used this location many times and have ALWAYS received quality service, but that was before the last manager left.

Kevin J. le

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Long wait time on a Sunday AM due to limited staff, but very helpful

Charles B. le

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Make sure the technician secured the trailer to your truck..the trailer came off the ball less than three miles from your location.your employee,who was the one who didn't do the job right in the first place told me to call the help number .your guy there said he would call me back and let me know when someone would come.meanwhile a passerby stopped and helped me hook the trailer back up.about 45 minutes later I got a text from you saying someone would be there in about an hour.after seeing the message I called you back to save your help a trip...no apology no sorry about what happened..

Madison W. le

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Le client n'a pas laissé de commentaire.

Gregory A. le

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Le client n'a pas laissé de commentaire.

donald r. le

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Le client n'a pas laissé de commentaire.

Kevin J. le

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Le client n'a pas laissé de commentaire.

William F. le

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Le client n'a pas laissé de commentaire.

Charles V. le

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Waited10 min. For person to come in and wait on me. The girl was extremely rude and did not know any thing I asked. Got a tv box and asked how much, she replied I think 20.. well I flipped the box over and it said 13.95. I asked how much you get charged for extra miles and the answer was... I think 20 cents per mile. I looked online and it’s 40. Never smiled. Got in our truck and the truck headliner was soaking wet!!! The visor that protects windshield when removed got water all over me. Went in and the response was that’s our one way truck... seriously!!! Then got another truck and was low on fuel. The woman who was there should not be running a business! I will never go back there.

Devin E. le

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Didn't get assistance offloading my auto transport, but I didnt really need it. Just would have been more comfortable if someone was available to guide me off.

LeeAnn D. le

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Great friendly staff..Excellent customer service!!

Lashunna R. le

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Le client n'a pas laissé de commentaire.

Karin A. le

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The employees were not very impressive. The only one who seemed eager to do a job well was the new guy who didn't know the system well. The other employees walked away when he sought assistance. No team work.

Leeanne B. le

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The Box trailer that I rented had no visable light on the left side of the rear of the trailer.

Kevin D. le

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Le client n'a pas laissé de commentaire.

Melia F. le

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All staff pleasant. Young man in am was very busy. One more staff could helped him . He was wonderful

Oscar P. le

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Front End Staff were Always very attentive and responsive Great Experience and will come back again!

Lori L. le

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Le client n'a pas laissé de commentaire.

Nikki K. le

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Le client n'a pas laissé de commentaire.

Deanna P. le

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Le client n'a pas laissé de commentaire.

Brian J. le

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Staff was very helpful Van was good

mark s. le

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MY ONLY COMMENT AND WARNING TO ANYONE WOULD BE TO NOT PUT ANYTHING OF VALUE THAT MAY BE SUBJECT TO MOULD OR MILDEW. WE STORED LEATHER FURNITURE IN THE FACILITY AND IT CAME OUT MUSTY.

dan m. le

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Everything was great except the ‘low tire’ warning light was on from start to finish. Did not have a problem, but the trouble light was on.

MARK S. le

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Le client n'a pas laissé de commentaire.

Tiger G. le

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All went well, nice people.

SCOTT B. le

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Le client n'a pas laissé de commentaire.

Ronald T. le

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Le client n'a pas laissé de commentaire.

PAULA M. le

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The cleanest, most customer focused, and knowledgeable U Haul to date!!! Overall a wonderful expereince.

Shawna W. le

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Le client n'a pas laissé de commentaire.

nick p. le

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Le client n'a pas laissé de commentaire.

Lisa R. le

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Le client n'a pas laissé de commentaire.

Rod T. le

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Le client n'a pas laissé de commentaire.

david b. le

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great as always

channon T. le

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First van had a broken safety break,,then after returning van,I forgot my cell phone in van,,I called location and manager said she checked van twice for my lost cell phone and said it was not in rental van. I went to location and my cell phone WAS in van right where I said I left it and the van was not even locked. Very disappointing!!

Randy M. le

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You had none of what I needed closer to me. They had 4 or 5 in the same location. I called to see if I could drop it closer but it was 25 more. I could see if I was just being picky, but inventory should be soread out more. It took an extra 30 plus minutes each way.

Paul D. le

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Le client n'a pas laissé de commentaire.

michael g. le

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Le client n'a pas laissé de commentaire.

Walter S. le

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I paid for secure access but there was no fence ever installed so it was wide open to anyone who wanted to wander in. The staff was friendly. It was easy to access the storage area.

Wayne M. le

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Uhaul business practices are very misleading. I ordered a specific size truck at a specific location. It was confirmed. 15 mins later i get an email with a different pickup location and different size truck. Because of the change uhaul owes me 22 miles X .69/ mile. Unacceptable!!!!!

pam c. le

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We didn't receive the appliance dolly originally like we were suppose to when we picked up the truck, which we later discovered when we started moving. Then when we called, they made it right, by giving it to us & then later gave us a discount for the trouble & inconvenience it caused. Thank you.

James J. le

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I called in 3 times the day I rented the truck waited on hold for for atleast 15 mins each time so I gave up. because I abs and brake light were on. Also the back ramp u had to fight with to take out and put in. The back door to close it u had to stand on the handle to get it to close completely. I returned it in early that night I had it for a 24 hour rental and couldn't get the website to work so I called costumer care the ladie couldn't help because I dropped the keys off already. Also told the costumer care ladie about all the problems .So had to call first thinking the morning called 3 time waited on hold for 20 mins each never got any one so I gave up on it. I personally would never refer this company to anyone. Not with the experience I had with them

robert n. le

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Le client n'a pas laissé de commentaire.

lucille w. le

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They really helpful Thank you

danielle r. le

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The gentleman who rented us the truck was so friendly and so helpful the system was down and he made the time go by fast.

Theresa J. le

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Le client n'a pas laissé de commentaire.

jackie l. le

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Have more staff. Don't allow smoking in the trucks. Clean the interior of the truck before renting it out to the next person!! I should not have to clean out the garbage, wrappers, sticky spillage, and cigarette ashes when I rent.

david b. le

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never any problems

Betty C. le

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The first truck I rented a couple weeks ago had a backup camera. This one didn't.

Bryant H. le

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Le client n'a pas laissé de commentaire.

joy t. le

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Le client n'a pas laissé de commentaire.

James E. le

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Le client n'a pas laissé de commentaire.

Thomas D. le

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Ethan at the Warren Oh location did a great job. He waited on me in a timely manner and installed the hitch quickly and properly. Thanks I'll definitely refer friends to this location.

Ed M. le

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Le client n'a pas laissé de commentaire.

Dennis S. le

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The equipment had enough wrong with it to warrent concern (engine trouble light, trailer light, passenger visor broken, etc.). Things that were eventually explained that I did not need tube concerned.

matthew j. le

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Excellent customer service.

Tina F. le

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Le client n'a pas laissé de commentaire.

Larry R. le

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Le client n'a pas laissé de commentaire.

Richard Z. le

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Le client n'a pas laissé de commentaire.

Gale F. le

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Le client n'a pas laissé de commentaire.

Lisa F. le

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Le client n'a pas laissé de commentaire.

Arlesia D. le

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I was initially given an outside unit because the person working thought I wouldn't be done unloading before it was time for him to leave. No satisfaction for dangerous faulty trailer towing my car!

Arlesia D. le

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I felt rushed. I arrived an hour before closing. I was initially given a unit I did not need because he thought I would be there unloading past closing. I had my contract with the mileage, he tried to tell me I was over the mileage, when I knew I wasn't. When I told him about the faulty trailer I was given in Fort Wayne, he acted like it was no big deal and nothing was done. I was very unhappy and tired. I didn't want to say anything in that frame of mind.

rudolph g. le

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Le client n'a pas laissé de commentaire.

leslie m. le

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Very courteous .

Leisa T. le

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More then one customer rep to help ,less waiting in line.

Kyle B. le

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5th time at this location and happy each time!

richard r. le

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Le client n'a pas laissé de commentaire.

amber f. le

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Le client n'a pas laissé de commentaire.

gregory w. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Amazing staff, went above and beyond to help

Jeremy W. le

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Le client n'a pas laissé de commentaire.

JAMIE S. le

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Le client n'a pas laissé de commentaire.

Lee w. le

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the truck was fine. It did have a lot of mileage on it, though (+110,000!) People working this location are always excellent and on the ball!

Tiffany G. le

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The gentleman that hooked up the trailer and helped me out was very knowledgeable and helpful.

Denise T. le

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Le client n'a pas laissé de commentaire.

Roger F. le

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Improve nothing,absolutely best uhaul experience i have ever had!!!thank you so much

robert k. le

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I had to travel hours out of my way to return the van to the originating location. Many miles, gas and time wasted.

jim h. le

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I was pleasantly surprised at my rental experience at this location.I was processed quickly and was on my way.Sales people were very friendly and all info was explained to me. Excellant experience.

RAY E. le

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The front end shimmied, like bad ball joints and or tie rod. There was a bad pulsing when the brake pedal was depressed. There was exhaust fumes entering the cabin. The windshield was filthy on the inside. It was a very bad experience!!!

Simone C. le

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Le client n'a pas laissé de commentaire.

Carl r. le

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Great staff, very helpful

BRYON S. le

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Le client n'a pas laissé de commentaire.

Bo R. le

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There was nothing I would recommend to make this location any better than it did for me. Great job!!

Garry M. le

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The man who served me was rude very pushy and very disrespectful

Laura H. le

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The representative is either new or trained poorly. She told my fiance they would have to put 100 dollar charge on his card because it showed in their system it was a prepaid, it is not.she also said the money would go "right back on as soon as you return the truck" it did not She charged his card 300 dallara, cared not at all when we got back to the location and said the charge wasn't 300 as he was showing her his transactions stating clearly that it was charged 300 dollars. We have no receipt for the 300 dollars other than his bank transaction record and this woman gave not one shit for money, concern and confusion. There are other providers of your service out there Uhaul and taking money from people when it's not authorized is theft and your employee shouldn't be responsible for service to your customers. 310.00 for a local move? Wtf?

april w. le

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Le client n'a pas laissé de commentaire.

Trent D. le

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Le client n'a pas laissé de commentaire.

Robert O. le

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Le client n'a pas laissé de commentaire.

Melinda J. le

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You've done it already

Jeffert N. le

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Le client n'a pas laissé de commentaire.

Carl r. le

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Le client n'a pas laissé de commentaire.

cheistine c. le

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Le client n'a pas laissé de commentaire.

Carl r. le

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Very pleased with experience, will use the trailer rental again , maybe Saturday.

Shane Y. le

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Le client n'a pas laissé de commentaire.

John S. le

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Keep up the good work!

Travis C. le

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Offer bigger trailers

David K. le

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Le client n'a pas laissé de commentaire.

William K. le

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Le client n'a pas laissé de commentaire.

JACQUELINE M. le

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Location is a bit too far for me and my friends

RHONDA T. le

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I purchased a storage room but did not move in until 2 weeks later they sold my room to someone else and deactivated my key they had to move me into an other unit and I was over charged for boxes

Sherry J. le

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Clean convenient storage. Polite staff.

LOUISE A. le

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They did a great job. There was just th us one guy that works there that has a nasty attitude and smart mouth. Other than that the service and other worker's were awesome. I'd recommend your services.

tomeeka w. le

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Everything was nice except the hours you can use the card and when I tried to check out and give my card back. It was 6:54 pm and it closed at 7 but the two people in there had already locked the door

Cynthia V. le

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I have no comments

THOMAS K. le

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Facility was flooded for 2 days before I found out that my stuff was soaked. Management didn't know.

MARCIA P. le

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Price could of been cheaper

hannah b. le

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Employees are excellent. Keep up the good work! Storage units are new and they are well maintained and clean had no issues!

james m. le

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Had no problems