Customer Reviews for U-Haul Moving & Storage of Warren

Évaluation :

4

I've use this location many times. They are always helpful and professional

Évaluation :

4

This was not where I had reserved I was called three times Changed Cancelled Had to call movers, rearrange costing money and time, just horrible

Évaluation :

5

Excellent customer service

Évaluation :

5

good experience for doing a same day rental. Wish i could have paid online and had an associate pick it up though without money exchanged at the counter, but that was a minor inconvenience.

Évaluation :

4

When we got to this location to pick up our reservation we were told they did not have a truck for us, corporate stole it. After wasting an hour of our time they finally gave us a vehicle that had less than a half of tank of gas but yet we had to make sure there was 1/2 when we returned it,

Évaluation :

4

I couldn't get on the web site to turn my truck back in last night. 😔 I have to call them today and let them know I did turn it in last night.

Évaluation :

1

When you say “reservation guarantee”, most of the time that means your reservation is guaranteed. Apparently to you, that means “we give you $50 if you don't get your truck”. You fucked me over, like really bad. I verified multiple times the days leading up to getting the truck, and when I went to pick up the truck, you didn't have it. In fact, nobody in the area had a truck for me. When I arrived to get the truck, the facility called the woman who had it who said “I'll be dropping it off in a half hour”. Since I was dropped off at the uhaul to get the truck, I waited for the truck to arrive. 1,5 hours later, she was called again and she said “it's going to be several more hours”. So I basically just stared at a wall for 1,5 hours for absolutely nothing. I am never doing business with uhaul again. You fucked me so hard by lying about my reservation. I had a lot of things lined up, that all ended up being thrown out money because you didn't hold up your end of the deal. The compensation you offered was a slap in the face. Clearly you don't give a shit about your customers.

Évaluation :

5

Nicest people.

Évaluation :

3

I went over my mileage due to having to pick up a UHaul an extra 20 miles away. The process to get it was slow, and unorganized.

Évaluation :

5

No improvements necessary, Jackie and Scott were two of the employees that really made the whole experience stress free.

Évaluation :

1

Honor prices that were already paid and reserved online. Fire the GM. Don't mock people with disabilities. Maintain trucks. Have equipment ready when the customer is given the keys. Communicate. Don't send someone on a scavenger hunt

Évaluation :

4

The woman at the front desk was all alone. She did a great job but it seems like 2 agents would be better.

Évaluation :

5

the manager on the grosebeck office was excellant. she was working on two people at one time while other employees were more concerned about their break time or not clocked in. she is a gift given the situation with people wanting to work. You should be lucky as a company to have here. It was also a sunday

Évaluation :

4

Person I dealt with upon return of the trailer was very nice.

Évaluation :

5

Keep up the good work love this location thanks to the staff

Évaluation :

5

The truck could have used new wiper blades .

Évaluation :

5

The young lady at the counter (sorry I did not get her name) was fantastic. Has a great personality and great people skills. Had a great experience.

Évaluation :

2

I was given a different total after I arrived. I wasn't given a combo price for my truck and tow like it was stated online and when I mentioned it I was told they couldn't do that. When I came back at 5 to have my tow hooked on to my truck the worker was very rude, had poor communication and tried to make me pay again insisting that it wasn't already paid for and when she realized it wasn't she didn't even apologize.

Évaluation :

5

Great service

Évaluation :

5

very quick unhooking

Évaluation :

1

Did not have my rental. Gave me a smaller trailer the reserved. Manager and staff was rude and did not help us. Will never ever recommend this store. Never been treated like that ever ay Uhaul. Everyone should be fires there

Évaluation :

4

They are understaffed and it takes a longer time to be serviced than it should

Évaluation :

2

Actually honor my reservation. The cargo van I reserved was not available. Also, I have never had to wait less than 15 minutes to get to a clerk â€"and often over 25 minutes. When the counter is understaffed, you are pushing costs (time is money) onto your “valued” customers.

Évaluation :

5

Good Service

Évaluation :

1

There was only 1 woman working the front counter with almost a dozen people waiting in line. The trailer I reserved had not been turned in so I had to get something half the size. Overall horrible experience.

Évaluation :

5

The customer representive at the rental desk was very professional. She was a pleasure to Business with.

Évaluation :

5

Good Service

Évaluation :

5

Most helpful agent will rent from location again

Évaluation :

2

Weren't ready for my pickup at the specified time. Had to re-do the entire reservation process including credit card, drivers license, date range of reservation, etc since this location did not have it properly recorded in their system -- despite fact that I did this all online. Customer at the counter next to us was treated rudely by the U-Haul staff and an argument broke out in front of us, including the customer pulling out their phone and videoing the U-Haul site manager.

Évaluation :

5

Excellent , caring and proficient staff

Évaluation :

5

Love it

Évaluation :

5

The manager was so nice and helpful my dad is a older man and was a little worried about the car pulled she showed him how . Thanks so much

Évaluation :

5

The only thing I couldn't work that Internet trying to check the truck back in here

Évaluation :

3

Upon equipment return don't tell the customer you're assisting someone else, ask if they have a debit card on file…. Then say to leave the key in the vehicle and it's okay for the customer to leave if you are going to inspect the vehicle late then charge a $30 fee for an extra day. I ask for the camera to be check but I'm being told the person I have to speak with isn't in this is the 2nd day.

Évaluation :

2

The young lady was just standing around talking while the other heavy set lady was doing all of work and I had to wait and go find her cuz she was out there talking didn't get back to me about my refund

Évaluation :

5

Just keep up the good work and be safe

Évaluation :

1

The first truck that was rented to me was dead and had to be rented a new truck. Once I came to return the truck it was 30 minutes after the store closed so I needed to use the 24/7 return service offered online. I was unable to do this because it kept telling me that I had nothing to return. Even when I looked up the order number it told me it did not exist. I am assuming this is because of the incident with the first truck rented to me. I will be calling customer service if I am charged any type of fee for it needing to be checked back in by the employees.

Évaluation :

5

Very friendly staff. Very helpful and courteous

Évaluation :

5

The people working that morning were very helpful and friendly, even though they were super busy. Great experience.

Évaluation :

5

All the staff treated me Welland Tamra Bates helped me the most wheni my whole house was in the storage I thank the whole staff love Sharon Williams.

Évaluation :

5

The management and team at this location is an example of what all of your locations should be. Their hard work and customer service are the best around.

Évaluation :

5

Nothing that I can think of I had an amazing experience.

Évaluation :

1

Very snotty employees. I would not recommend this place to anyone at all.

Évaluation :

5

Front Desk was so so helpful but not pleasant more or less the outside man working 10 out of 10 nothing better I could say

Évaluation :

5

Was a fast and efficient return. Very pleasant personal

Évaluation :

1

employee was not friendly

Évaluation :

5

Excellent customer service!

Évaluation :

4

I do 2 to 7 rentals a month. My last one Saturday was a disaster. I reserved a 20 foot truck. There were none. Then was offered a 26 foot truck. Again none. We had to wait an hour for a return. This is unacceptable

Évaluation :

5

Both employees I interacted with were kind and went above and beyond to meet my expectations!

Évaluation :

3

The lady who was there for pick up was so sweet very good customer service but the lady that was there for drop off was so rude had a attitude just not a nice vibe we could tell she didn't wanna be there

Évaluation :

5

Wonderful Customer service with lack of Staffing ! Great job everyone. Smiling facing was awesome.

Évaluation :

4

Pam is great and very efficient. However, she is often the only employee that handles reservations and check-ins. She needs an assistant or someone else to help her at the desk. That location often has long lines and people waiting to be serviced. And she has to handle everyone in every issue alone and by herself.

Évaluation :

5

The two lady's working very helpful awesome

Évaluation :

5

The staff member that helped me was amazing, I wish I could remember her name but made me feel comfortable right away for a smooth transaction from start to finish! Merci!

Évaluation :

5

Just keep Jackie working there. She is awesome and a big help to customers!

Évaluation :

5

Tamarra Bates was very kind and proved customer services in excellence!!!

Évaluation :

5

Very pleasant

Évaluation :

5

I glad uhaul let me rent these many years, Love all the Uhaul Staff never, mean always courteous. Thanks all employees. Happy Holidays to come.珞珞珞

Évaluation :

5

The staff are very friendly and helpful. They seem to enjoy their jobs. Extra Kudos to Jackie, very pleasant and cheerful young lady.

Évaluation :

5

It's been 5 years having you guys as my storage belongings going to miss you guys tty the people was really helpful down to customer service if I ever had to come back you guys will be the one..

Évaluation :

5

Good employee

Évaluation :

5

The staff explained everything clearly and was able to answer my questions quickly and accurately.

Évaluation :

1

THE STORAGE FACILITY WAS FILTHY AND SMELLED. I WOULD NEVER RECOMMEND IT . THERE WERE NO GARBAGE CANS AND THEY CHARGED TO USE THE DUMPSTER. THIS WAS HORRIBLE!!!!

Évaluation :

5

Quite satisfactory

Évaluation :

3

My unit was smaller than I expected they asked what I had and they recommended the unit I have and I wasn’t able to put my appliances in with my furniture and I wasn’t feeling the huge rat trap but it’ll have to due

Évaluation :

1

Horrible customer service rude employees very unprofessional

Évaluation :

2

I had two 5 x 10 storage units reserved for 6/26/21. They were free for the first month. When my family and I went to load the storage units, I noticed that the units, as well as the main hallway, located in the c building was wet, and small puddles were in the units themselves. I went back to the main building to see if anymore units were available. There were Nono of the same size. The staff found me a bigger one down the street. While I figured it would be free because it was bigger, I felt that it should've at least been given to me at a discounted price. It was not my fault that the storage units were wet and not usable. I was not prepared to spend $150 and had to borrow the funds from my daughter because I really didn't have a choice. I've used you guys a few times to rent vehicles but when my rental is over I won't use your location again. I asked the staff if I would we receive a discounted price of the replacement unit was not going to be free and was told no.

Évaluation :

4

I would've given a better score, but when I got to the store to pick up the truck you didn't have any dollies?

Évaluation :

5

The woman who helped me was kind and very helpful

Évaluation :

5

The young lady that waited on me has excellent customer service skills-very knowledgeable answering questions that I asked. Very efficient!

Évaluation :

1

Horrible I lost my job due to covid and was not willing to work with me and sold my unit for 10 with my son diploma in it

Évaluation :

4

I just felt, I didn't use the whole month so I feel my rate should have been prorated. I should have received some of my money back due to not using the whole month.

Évaluation :

5

I moved from South Carolina back to Detroit my experience was excellent.

Évaluation :

5

The manager David is a nice person and very hot helpful to us customer and the staff there is very helpful to the customer as well nice and polite

Évaluation :

5

Every time I have came to the facility it was very clean and professional !! I have a storage unit. So I come every month !

Évaluation :

5

Store manager was super helpful, courteous, and knowledgeable. I had no issues.

Évaluation :

5

Thanks you for your help.

Évaluation :

4

Ms. Tamarra was very compassionate, concerned, and caring. She was helpful from beginning to end. She also needs some help with servicing the customers.

Évaluation :

5

Had this unit for at least 4 years and not one problem, Very nice

Évaluation :

5

The team was very helpful with everything

Évaluation :

5

I do not have the woman's name that helped me unfortunately, but she was great and answered all my questions thuroughly.

Évaluation :

5

Thank you guys for everything.I enjoyed my time with you all , you’ll be the first place I’ll use if I ever need storage again.

Évaluation :

5

Great facility and staff were outstanding - thanks for making a painful (moving) experience brighter!

Évaluation :

3

Y’all charged my card the NEXT DAY after I retired the truck in for a extra day saying that I just returned it today this morning at 6:53 am and that’s not true and now my bank account is overdraft because you charged me for something I never should have been charged for and I’m very unhappy

Évaluation :

2

I reserved online for the free first month, got in store an paid for my first month, didn’t realize it until later in the day

Évaluation :

1

My things got ruined and molded from get wet. From the way the facility was built and will be filing a claim

Évaluation :

5

great service all around

Évaluation :

5

The staff were helpful and friendly!!

Évaluation :

5

Great customer service! I appreciate that they were open and they were very polite and attentive!

Évaluation :

5

Love the price & the location it’s a very nice place I would tell everyone to go their

Évaluation :

4

Service amical

Évaluation :

5

Extremely clean...friendly people...treated like family

Évaluation :

1

Though the staff was nice I am totally disappointed with the services I received. I was also over charged for truck rental and inconvenienced with not receiving my funds back after a turnaround trip

Évaluation :

1

I was gave the run around and paid more then I was told

Évaluation :

5

Great price for the storage unit I had I had a great experiance and hope.to see you guys the next time I move 👍

Évaluation :

5

They were very helpful friendly

Évaluation :

1

I couldn't believe that my storage room destroyed sofas had mold on it I would never ever use them again. Even though I had Insurance i'm highly disappointed, I'm still not satisfied I paid more

Évaluation :

5

I had exceptional customer service. Greatly appreciated!

Évaluation :

5

I would like to thank David Miller who goes out his way everytime I came 2this location. He's very respectful, humble, kind , he's truly a gentleman. He deserves more then 5⭐️s Thank You Yvonne P

Évaluation :

5

Good job. Thanks David

Évaluation :

5

Your employees that morning were outstanding, I was very pleased and thankful for them!

Évaluation :

4

Great place

Évaluation :

2

Horrible staff

Évaluation :

4

Personnel amical

Évaluation :

4

I really appreciate uhaul. But I do find it unfair that when moving out cost is not adjusted to prorate days not used. When moving out before month out.

Évaluation :

5

Merci

Évaluation :

5

David Miller provided excellent service in getting me set up.

Évaluation :

4

Need more lighting at night, and too bad no lights inside unit

Évaluation :

5

Nice and easy move thanks

Évaluation :

4

Only issues were that ur fees kept raising for long term rental,or should be the lowering for long term customers!