good experience for doing a same day rental. Wish i could have paid online and had an associate pick it up though without money exchanged at the counter, but that was a minor inconvenience.Jason H.
Customer Reviews for U-Haul Moving & Storage of Warren
Pour nous contacter
Warren, MI 48089
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When we got to this location to pick up our reservation we were told they did not have a truck for us, corporate stole it. After wasting an hour of our time they finally gave us a vehicle that had less than a half of tank of gas but yet we had to make sure there was 1/2 when we returned it,Jane C.
Le client n'a pas laissé de commentaire.Remon J.
Le client n'a pas laissé de commentaire.Karen P.
Le client n'a pas laissé de commentaire.Brittany C. | Expérience générale
I couldn't get on the web site to turn my truck back in last night. 😔 I have to call them today and let them know I did turn it in last night.Michellelorraine P.
Le client n'a pas laissé de commentaire.Dante B.
When you say â€œreservation guaranteeâ€, most of the time that means your reservation is guaranteed. Apparently to you, that means â€œwe give you $50 if you don't get your truckâ€. You fucked me over, like really bad. I verified multiple times the days leading up to getting the truck, and when I went to pick up the truck, you didn't have it. In fact, nobody in the area had a truck for me. When I arrived to get the truck, the facility called the woman who had it who said â€œI'll be dropping it off in a half hourâ€. Since I was dropped off at the uhaul to get the truck, I waited for the truck to arrive. 1,5 hours later, she was called again and she said â€œit's going to be several more hoursâ€. So I basically just stared at a wall for 1,5 hours for absolutely nothing. I am never doing business with uhaul again. You fucked me so hard by lying about my reservation. I had a lot of things lined up, that all ended up being thrown out money because you didn't hold up your end of the deal. The compensation you offered was a slap in the face. Clearly you don't give a shit about your customers.Daniel H.
Nicest people.Keith C.
Le client n'a pas laissé de commentaire.Brandon L.
Le client n'a pas laissé de commentaire.Brittney W.
I went over my mileage due to having to pick up a UHaul an extra 20 miles away. The process to get it was slow, and unorganized.Jessie Z.
No improvements necessary, Jackie and Scott were two of the employees that really made the whole experience stress free.Ann D.
Le client n'a pas laissé de commentaire.Carl P.
Honor prices that were already paid and reserved online. Fire the GM. Don't mock people with disabilities. Maintain trucks. Have equipment ready when the customer is given the keys. Communicate. Don't send someone on a scavenger huntTina M.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Gregory B.
Le client n'a pas laissé de commentaire.Robert T.
The woman at the front desk was all alone. She did a great job but it seems like 2 agents would be better.Justin B.
the manager on the grosebeck office was excellant. she was working on two people at one time while other employees were more concerned about their break time or not clocked in. she is a gift given the situation with people wanting to work. You should be lucky as a company to have here. It was also a sundaysteve K.
Person I dealt with upon return of the trailer was very nice.Kevin G.
Le client n'a pas laissé de commentaire.brandon S.
Keep up the good work love this location thanks to the staffkendall J.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Sarah K.
The truck could have used new wiper blades .cindy S.
The young lady at the counter (sorry I did not get her name) was fantastic. Has a great personality and great people skills. Had a great experience.Archie D.
Le client n'a pas laissé de commentaire.Ciera M.
I was given a different total after I arrived. I wasn't given a combo price for my truck and tow like it was stated online and when I mentioned it I was told they couldn't do that. When I came back at 5 to have my tow hooked on to my truck the worker was very rude, had poor communication and tried to make me pay again insisting that it wasn't already paid for and when she realized it wasn't she didn't even apologize.Ciera M.
Great serviceAndrea V.
very quick unhookingJim W.
Did not have my rental. Gave me a smaller trailer the reserved. Manager and staff was rude and did not help us. Will never ever recommend this store. Never been treated like that ever ay Uhaul. Everyone should be fires thereKenneth K.
They are understaffed and it takes a longer time to be serviced than it shouldDADRALILLA D.
Le client n'a pas laissé de commentaire.Charlotte R.
Le client n'a pas laissé de commentaire.Amondeuz G.
Le client n'a pas laissé de commentaire.William T.
Actually honor my reservation. The cargo van I reserved was not available. Also, I have never had to wait less than 15 minutes to get to a clerk â€"and often over 25 minutes. When the counter is understaffed, you are pushing costs (time is money) onto your â€œvaluedâ€ customers.James D.
Le client n'a pas laissé de commentaire.Sparkle R.
Le client n'a pas laissé de commentaire.david G.
Good ServiceWade J.
There was only 1 woman working the front counter with almost a dozen people waiting in line. The trailer I reserved had not been turned in so I had to get something half the size. Overall horrible experience.Heather A.
The customer representive at the rental desk was very professional. She was a pleasure to Business with.Marie O.
Le client n'a pas laissé de commentaire.Jeffrey H.
Good ServiceWade J.
Le client n'a pas laissé de commentaire.Stefany W.
Most helpful agent will rent from location againTerry L.
Le client n'a pas laissé de commentaire.Doretha P.
Weren't ready for my pickup at the specified time. Had to re-do the entire reservation process including credit card, drivers license, date range of reservation, etc since this location did not have it properly recorded in their system -- despite fact that I did this all online. Customer at the counter next to us was treated rudely by the U-Haul staff and an argument broke out in front of us, including the customer pulling out their phone and videoing the U-Haul site manager.Scott C.
Le client n'a pas laissé de commentaire.Will M.
Excellent , caring and proficient staffKenneth B.
Love itCreatunjia H.
Le client n'a pas laissé de commentaire.Abul H.
Le client n'a pas laissé de commentaire.Eugene W.
The manager was so nice and helpful my dad is a older man and was a little worried about the car pulled she showed him how . Thanks so muchconnie M.
Le client n'a pas laissé de commentaire.Nancy k. | Expérience générale
The only thing I couldn't work that Internet trying to check the truck back in hereSyreeta W.
Le client n'a pas laissé de commentaire.Prince S.
Le client n'a pas laissé de commentaire.MICHAEL P.
Upon equipment return don't tell the customer you're assisting someone else, ask if they have a debit card on fileâ€¦. Then say to leave the key in the vehicle and it's okay for the customer to leave if you are going to inspect the vehicle late then charge a $30 fee for an extra day. I ask for the camera to be check but I'm being told the person I have to speak with isn't in this is the 2nd day.Frankene B.
The young lady was just standing around talking while the other heavy set lady was doing all of work and I had to wait and go find her cuz she was out there talking didn't get back to me about my refundMichael C.
Just keep up the good work and be safecynthia R.
Le client n'a pas laissé de commentaire.LISA MARIE R.
Le client n'a pas laissé de commentaire.Jeffrey M.
The first truck that was rented to me was dead and had to be rented a new truck. Once I came to return the truck it was 30 minutes after the store closed so I needed to use the 24/7 return service offered online. I was unable to do this because it kept telling me that I had nothing to return. Even when I looked up the order number it told me it did not exist. I am assuming this is because of the incident with the first truck rented to me. I will be calling customer service if I am charged any type of fee for it needing to be checked back in by the employees.katherine M.
Very friendly staff. Very helpful and courteousAndrew S.
Le client n'a pas laissé de commentaire.Arthur M.
The people working that morning were very helpful and friendly, even though they were super busy. Great experience.Sarah P.
All the staff treated me Welland Tamra Bates helped me the most wheni my whole house was in the storage I thank the whole staff love Sharon Williams.sharon w. | Expérience générale
Le client n'a pas laissé de commentaire.kenya J.
Le client n'a pas laissé de commentaire.AKM A. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea T.
Le client n'a pas laissé de commentaire.steve A.
Le client n'a pas laissé de commentaire.John N.
The management and team at this location is an example of what all of your locations should be. Their hard work and customer service are the best around.JOSEPH O.
Le client n'a pas laissé de commentaire.donna P.
Nothing that I can think of I had an amazing experience.Michael J.
Le client n'a pas laissé de commentaire.Kelly L.
Very snotty employees. I would not recommend this place to anyone at all.Lucinda C.
Front Desk was so so helpful but not pleasant more or less the outside man working 10 out of 10 nothing better I could sayAustin F.
Was a fast and efficient return. Very pleasant personalkyle C.
employee was not friendlycyrus C.
Le client n'a pas laissé de commentaire.jerry H.
Le client n'a pas laissé de commentaire.Rickie H.
Le client n'a pas laissé de commentaire.David H.
Excellent customer service!Mark C.
I do 2 to 7 rentals a month. My last one Saturday was a disaster. I reserved a 20 foot truck. There were none. Then was offered a 26 foot truck. Again none. We had to wait an hour for a return. This is unacceptableArthur M.
Both employees I interacted with were kind and went above and beyond to meet my expectations!Brandon K.
The lady who was there for pick up was so sweet very good customer service but the lady that was there for drop off was so rude had a attitude just not a nice vibe we could tell she didn't wanna be thereDajuan R.
Wonderful Customer service with lack of Staffing ! Great job everyone. Smiling facing was awesome.Joan F.
Pam is great and very efficient. However, she is often the only employee that handles reservations and check-ins. She needs an assistant or someone else to help her at the desk. That location often has long lines and people waiting to be serviced. And she has to handle everyone in every issue alone and by herself.TANEKA J.
Le client n'a pas laissé de commentaire.BARBARA C.
Le client n'a pas laissé de commentaire.Sonciray D.
Le client n'a pas laissé de commentaire.Carmen W.
Le client n'a pas laissé de commentaire.James T.
The two lady's working very helpful awesomeEdward D.
The staff member that helped me was amazing, I wish I could remember her name but made me feel comfortable right away for a smooth transaction from start to finish! Merci!Gary L.
Just keep Jackie working there. She is awesome and a big help to customers!Joseph B.
This is one of the worst places I have rented a truck from what I picked it up I was rushed they didn't go over everything with me they didn't even take me outside and go over the truck look at the gas or anything the people are very rude that work at that storemariah R.
i could not recommend you make any changes.manfred H.
Le client n'a pas laissé de commentaire.Dante B.
Customer Reps were great. Very professional and courteous. Had no issues with the equipment and the hook up to my vehicle was outstanding. Thanks for the wonderful experience.Raymond C.
Nothing. I always get excellent service at this location. The staff is fantastic!!!! I rent vehicles and a storage unit here. I have another location closer but I won't go there because of the service. This location is A1!Alexandra J.
I don't feel any improvement is needed. The staff was so friendly and helpful. It was a very good experience.DANIEL JON D.
the service people were very helpful and friendlyTheresa H.
Tamarra Bates was very kind and proved customer services in excellence!!!tina m. | Expérience générale
Le client n'a pas laissé de commentaire.Meyonda G. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabith t. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES M. | Expérience générale
Le client n'a pas laissé de commentaire.Katherine H. | Expérience générale
Le client n'a pas laissé de commentaire.Patti S. | Expérience générale
Le client n'a pas laissé de commentaire.LAVON S. | Expérience générale
Very pleasantRegina D. | Expérience générale
I glad uhaul let me rent these many years, Love all the Uhaul Staff never, mean always courteous. Thanks all employees. Happy Holidays to come.珞珞珞MONICA B. | Premières impressions
The staff are very friendly and helpful. They seem to enjoy their jobs. Extra Kudos to Jackie, very pleasant and cheerful young lady.EDUARDO JR M. | Premières impressions
Le client n'a pas laissé de commentaire.Dawna B. | Expérience générale
It's been 5 years having you guys as my storage belongings going to miss you guys tty the people was really helpful down to customer service if I ever had to come back you guys will be the one..ANTOINETTE Y. | Expérience générale
Le client n'a pas laissé de commentaire.Stefany W. | Premières impressions
Le client n'a pas laissé de commentaire.Laura C. | Expérience générale
Le client n'a pas laissé de commentaire.Alphonso R. | Premières impressions
Le client n'a pas laissé de commentaire.Susan H. | Expérience générale
Good employeeKatherine H. | Premières impressions
Le client n'a pas laissé de commentaire.Adam G. | Premières impressions
Le client n'a pas laissé de commentaire.michael c. | Expérience générale
The staff explained everything clearly and was able to answer my questions quickly and accurately.Alexis J. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle B. | Expérience générale
THE STORAGE FACILITY WAS FILTHY AND SMELLED. I WOULD NEVER RECOMMEND IT . THERE WERE NO GARBAGE CANS AND THEY CHARGED TO USE THE DUMPSTER. THIS WAS HORRIBLE!!!!jean c. | Expérience générale
Le client n'a pas laissé de commentaire.crystal w. | Expérience générale
Le client n'a pas laissé de commentaire.THERESA S. | Expérience générale
Quite satisfactorySobowale S. | Premières impressions
My unit was smaller than I expected they asked what I had and they recommended the unit I have and I wasn’t able to put my appliances in with my furniture and I wasn’t feeling the huge rat trap but it’ll have to dueMichelle B. | Premières impressions
Horrible customer service rude employees very unprofessionalAndrew C. | Expérience générale
Le client n'a pas laissé de commentaire.Robert A. | Expérience générale
I had two 5 x 10 storage units reserved for 6/26/21. They were free for the first month. When my family and I went to load the storage units, I noticed that the units, as well as the main hallway, located in the c building was wet, and small puddles were in the units themselves. I went back to the main building to see if anymore units were available. There were Nono of the same size. The staff found me a bigger one down the street. While I figured it would be free because it was bigger, I felt that it should've at least been given to me at a discounted price. It was not my fault that the storage units were wet and not usable. I was not prepared to spend $150 and had to borrow the funds from my daughter because I really didn't have a choice. I've used you guys a few times to rent vehicles but when my rental is over I won't use your location again. I asked the staff if I would we receive a discounted price of the replacement unit was not going to be free and was told no.Corangela T. | Expérience générale
I would've given a better score, but when I got to the store to pick up the truck you didn't have any dollies?Laura C. | Premières impressions
Le client n'a pas laissé de commentaire.Cara M. | Expérience générale
Le client n'a pas laissé de commentaire.Fernanzo S. | Expérience générale
Le client n'a pas laissé de commentaire.Diane S. | Premières impressions
Le client n'a pas laissé de commentaire.Myshyra W. | Premières impressions
Le client n'a pas laissé de commentaire.Meyonda G. | Premières impressions
The woman who helped me was kind and very helpfulnatassia P. | Premières impressions
The young lady that waited on me has excellent customer service skills-very knowledgeable answering questions that I asked. Very efficient!LEONARD T. | Premières impressions
Le client n'a pas laissé de commentaire.lisa w. | Premières impressions
Horrible I lost my job due to covid and was not willing to work with me and sold my unit for 10 with my son diploma in itcanesha b. | Expérience générale
I just felt, I didn't use the whole month so I feel my rate should have been prorated. I should have received some of my money back due to not using the whole month.FRANCINE g. | Expérience générale
I moved from South Carolina back to Detroit my experience was excellent.Robert L. | Premières impressions
Le client n'a pas laissé de commentaire.Craig S. | Premières impressions
Le client n'a pas laissé de commentaire.malaika m. | Premières impressions
Le client n'a pas laissé de commentaire.Jenna T. | Online Move In
Le client n'a pas laissé de commentaire.CEDRIC DWAYNE H. | Expérience générale
The manager David is a nice person and very hot helpful to us customer and the staff there is very helpful to the customer as well nice and politedorothy c. | Expérience générale
Every time I have came to the facility it was very clean and professional !! I have a storage unit. So I come every month !MICHELE H. | Premières impressions
Le client n'a pas laissé de commentaire.randy p. | Expérience générale
Store manager was super helpful, courteous, and knowledgeable. I had no issues.VATYNA G. | Premières impressions
Thanks you for your help.Lucretia C. | Expérience générale
Le client n'a pas laissé de commentaire.mica r. | Expérience générale
Ms. Tamarra was very compassionate, concerned, and caring. She was helpful from beginning to end. She also needs some help with servicing the customers.FRANCINE g. | Premières impressions
Le client n'a pas laissé de commentaire.Theresa M. | Expérience générale
Had this unit for at least 4 years and not one problem, Very niceJANET K. | Expérience générale
Le client n'a pas laissé de commentaire.Chantelle J. | Expérience générale
The team was very helpful with everythingjalisa p. | Premières impressions
I do not have the woman's name that helped me unfortunately, but she was great and answered all my questions thuroughly.randy p. | Premières impressions
Le client n'a pas laissé de commentaire.Matt s. | Expérience générale
Le client n'a pas laissé de commentaire.Dalieshia J. | Expérience générale
Thank you guys for everything.I enjoyed my time with you all , you’ll be the first place I’ll use if I ever need storage again.Lavesia B. | Expérience générale
Great facility and staff were outstanding - thanks for making a painful (moving) experience brighter!John M. | Expérience générale
Y’all charged my card the NEXT DAY after I retired the truck in for a extra day saying that I just returned it today this morning at 6:53 am and that’s not true and now my bank account is overdraft because you charged me for something I never should have been charged for and I’m very unhappyDalieshia J. | Premières impressions
Le client n'a pas laissé de commentaire.JOYCE J. | Premières impressions
I reserved online for the free first month, got in store an paid for my first month, didn’t realize it until later in the dayJaylen M. | Premières impressions
Le client n'a pas laissé de commentaire.Theresa M. | Premières impressions
My things got ruined and molded from get wet. From the way the facility was built and will be filing a claimdalelah d. | Expérience générale
great service all aroundWilliam G. | Expérience générale
Le client n'a pas laissé de commentaire.Mary K. | Expérience générale
The staff were helpful and friendly!!LASHAWN H. | Expérience générale
Great customer service! I appreciate that they were open and they were very polite and attentive!LASHAWN H. | Premières impressions
Le client n'a pas laissé de commentaire.Cierra T. | Expérience générale
Le client n'a pas laissé de commentaire.Angelikayvonne F. | Expérience générale
Love the price & the location it’s a very nice place I would tell everyone to go theirivory s. | Expérience générale
Service amicalALISHA M. | Expérience générale
Extremely clean...friendly people...treated like familyJacqueline M. | Premières impressions
Though the staff was nice I am totally disappointed with the services I received. I was also over charged for truck rental and inconvenienced with not receiving my funds back after a turnaround tripEboni J. | Expérience générale
I was gave the run around and paid more then I was toldLatonya L. | Premières impressions
Great price for the storage unit I had I had a great experiance and hope.to see you guys the next time I move 👍gabrielle e. | Expérience générale
They were very helpful friendlykeshia g. | Premières impressions
I couldn't believe that my storage room destroyed sofas had mold on it I would never ever use them again. Even though I had Insurance i'm highly disappointed, I'm still not satisfied I paid morejoann a. | Expérience générale
I had exceptional customer service. Greatly appreciated!Shari C. | Premières impressions
I would like to thank David Miller who goes out his way everytime I came 2this location. He's very respectful, humble, kind , he's truly a gentleman. He deserves more then 5⭐️s Thank You Yvonne PYvonne P. | Premières impressions
Good job. Thanks DavidDianna W. | Expérience générale
Your employees that morning were outstanding, I was very pleased and thankful for them!Catherine J. | Premières impressions
Great placeJerome G. | Expérience générale
Horrible staffStephanie S. | Expérience générale
Personnel amicalJohnnie A. | Expérience générale
I really appreciate uhaul. But I do find it unfair that when moving out cost is not adjusted to prorate days not used. When moving out before month out.Celestine J. | Expérience générale
MerciJonathan R. | Expérience générale
David Miller provided excellent service in getting me set up.ronald j. | Réservation
Need more lighting at night, and too bad no lights inside unitJOHN B. | Expérience générale
Nice and easy move thanksJerome G. | Réservation
Only issues were that ur fees kept raising for long term rental,or should be the lowering for long term customers!April W. | Expérience générale
Sometimes the entrance gate was stuck in the open position. Only reason I would say it was not secure.Cardi D. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!