Évaluations des clients U-Haul Moving & Storage of Warwick

Thank you!!

Keep doing what you do. My truck rental was quick and easy. Rental rate was very reasonable. I would definitely recommend U-Haul and specifically this office to friends and family.

Rude counter personnel not willing to provide answers. Charged $40 more for downgrading from 15 feet to 10 feet truck

Manager on top of his game. Very knowledgeable

Very friendly and helpful

The online pickup didn't work. Told me I was in the wrong location. Scanned code and that didn't work either. Couldn't do mobile drop off as that didn't work either.

Smithfield U-Haul (pods): everything went great! Very friendly. When I called to rent unit at Warwick uhaul I got a woman that did not actually work for Warwick and she very friendly and helpful and set up movers to meet me in Warwick to unload my pods into a climate control unit. I called Smithfield the day before to set up everything we are the pods were going to W delivered and time. She also was friendly and helpful and called Warwyck to make everything went smooth. I arrived the next day after letting the Movers know what time and basically Warwyck knew nothing about anything. The girl who waited on me at work U-Haul was rude acted like I was bothering her. They put the pods in storage far away from the door to the unit and she wanted the Movers and I to carry three pods full of furniture and heavy boxes from far away in 25° weather. I had to tell her to please move them in front of the door where they were supposed to be and she just look aggravated and walked away from me and I have no idea what was going on. The movers showed up I have no idea what to tell them. Finally I went to another employee And although he had no clue to what was going on he was very helpful and friendly.

They were so kind to me and very helpful...aI highly recommend this facility....Thank You Diane Faria

Younger woman inside (yesterday about 3:30) was very professional and answered my questions - first time renting from here, will again and recommend.

I was charged for 2 days and the Van was only used for 3 and one half hours!!!

Good place m people

Sliding doors were locked every time I went and I had to wait for someone to unlock them. Very inconvenient. Other than that it was very nice. Clean, well lit, and secure.

Used this location many times, never a letdown. 6 stars

I was having trouble using the app because no option to pick up was showing. I went into the store to ask for help and the man behind the counter was helping someone. I was waiting in line and the man asked me what I was doing. When I told him I was waiting for help with pickup, he told me I was doing something wrong. I told him I was logged in and goi g to the right place, but no pickup option was available. He then got annoyed and told me that he was in the middle of helping someone. I told him that I was waiting in line and he was the one who started the conversation. I walked out and eventually got help from a different employee who told me that many people were having app issues and showed me a workaround. The person who was in front of me being helped came outside when he was done and told me “that guy was a real jerk to you! I was having the exact same problem.”

Derek was great to work with. It was the best exile had with U-Haul and would recommend that location to anyone.

Did online verification truck wasn't ready had seach for it found it. Had go back for key when went in employees had key what waste of time truck was supposed be ready at 8:30 left at 9 so much for avoiding lines

Truck had play in the steering wheel and windows were dirty

The attendant had HORRIBLE customer service skills and was rude to every customer that was waiting for his assistance. When customers called him out for it, he became hostile.

The customer service was cut above. I will definitely rent here in the future.

Service was quick and friendly.

It's a well maintained place for your peace of mind

Thank you!

Valley from your 1800 line was amazing she was superb as a customer service rep . At the location Sébasten was very thorough, polite and pleasant.This was a great in person experience. However the app/online experience cost me a 2 hr delay with my moving job that cost me 100 dollars for nothing. I would like to be compensated for that because the app not working caused all the delays. Please follow up with me on this matter. Thank you Linda

The employees just weren't the friendliest people, ie: no good morning, no thank you.

Easy to locate and friendly helpful staff. Check-in process was smooth and fast. Vehicle was ready and very close by. Good experience, thank you!

The customer services skills are close to non-existent. They don't know how to apologize when they're in the wrong.

Good job Raquel!

The website had the utility trailer with the nose on it. I specifically asked for it. Was told yes. When I got there it did not. Was told the trailers were still in production. The trailer should not of been on the website as a choice if it is not available.

very happy with service! the guy in the morning was very efficient and friendly as was the young lady for the return! thanks again, bob

from the start of the reservation to the pickup to the drop off it was nothing but a headache I had to be on the phone for 2 days straightening out reservation orders pickups drop offs also the movers they have to help you move I had issues with them how to straighten that out so yeah it was a bunch of headache will not use the service again

I did not order the Hand truck (dolly) or moving blankets. Having them in the vehicle with a security tie caused a problem. They were in the way of the furniture that we were moving. They should not be in the truck unless ordered.

Unfortunately we didn't have an excellent experience with UHaul this time around. We had reserved a 26' truck with an 8am pick up time. However, we couldn't pick up until after 9:30am and were given a 15' truck. We then had to take multiple trips and it made our moving day much longer than needed. We need to rent another moving truck at the end of this month but may look at other options as we don't want this to happen again.

I always use the Oakland Beach location. They always have the right size trailer I need and it's get in and out for pick up and drop off. Would definitely refer others to this location

I was very pleased with service and vehicle ..

The staff here are the best. IAlways go here and always get my rentals... Raquel and Kim are awesome girls .

The facility was fine. I could have used more light in the unit, though.

Nothing. I went online to make my order and when we went the next day to pick up the truck everything went well

Great on site customer representatives.

Fast and friendly!

Our sales person was wonderful. Friendly and helpful.

Thanks. I needed a space to temporarily store things until I could gradually move them to our house. Worked out great.

This was a safe and clean experience for my needs

Keep the mobile app sign-in, that process was super easy!!

Only issue was with the security access card.

The staff was very nice and professional. My storage unit was spotless and well lit. If I had to rent another storage unit it would be at your location, also I would recommend it to friends and family! Than You

Thanks

The woman who irking morning ls to clean/ lockout customers couldn’t have been more rude or unprofessional in every passing and encounter. Customer service is NOT her forte. Maybe something without customer interaction? Because of that I have already secured storage with cubesmart (who’s been nothing but professional and kind the whole time)

Easy access, friendly staff, clean, they had what we needed. Storage area very clean well maintained, have flat cart to use, secure Highly recommended.

Great experience.

Everything was fine, the only issue is that I ended my rental three weeks early and there was no refund.. minor thing but important.

U was very nice to me I had so hard times u worked who's me ty so much

No Issues at all, If moving is not stressful enough the entire U-Haul staff made it much easier and that was appreciated greatly.

Service was excellent!! Storage unit clean.. very happy!!

i have to say that all the staff that I encountered were super friendly. Please keep it that way!!

Great storage

All was great!

Always very easy to rent here. Thank you!

They keypad outside which allows access into the storage unit was broken for the last 5 months or so which meant the only time the unit could be accessed was during the day when the office was open

was pleased with the convenience and experience. would use the facility again.

Great staff

Na

I had my storage unit for 3 months. I never had a problem. Staff was always very helpful and friendly.

thank you

Great people

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Great place to store ur belongings.

Felt sorry for the desk person who was very unfamiliar with the check in process. Took a long time. Kudos to the employee who was patient while teaching her.

Nice clean place

Super friendly and helpful staff. Kimberley is the best and deserves a raise!

😊

Screwed up my drop location, my reserved storage wasn't available when I arrived, failed to set up auto-pay when I asked which caused a late fee, then overcharged an extra month after I left. Ugh

Customer service was GREAT, but we were given incorrect information about the accessibility times and had to leave before we were ready. we weren't staying nearby and had to come back the next day.

Everyone was very friendly

Professional and well run. Thank you.

1st vehicle falling apart Employee tried talking me out of services I requsted

Great place. Always had help when I needed and easy convenient hours to pay for my unit!

Great job by all personnel .

Derek was very helpful and friendly in showing me my unit and answering all questions.

Every time I went into the office every associate was very informative, friendly and helpful.

The associate, Kim, was absolutely wonderful. The facility was clean , well-equipped and access to the elevator was good. Locks for the units should be Universal. Wasted my money.

Gentleman working with me did not seem like he wanted to be there at all. Felt like going through motions.

Everything met our needs so far :D

I would recommend to someone that was in a pinch with no other options. Otherwise it’s too expensive. I ended up putting a 20ft storage container in my driveway for half the price, double the space.

Very helpful staff.

several points but not enough characters to make them. It appears that you don't really want to know opinions. (You will lose customers to new competition if issues aren't dealt with).

Storage area was in great shape but the mouse problem was much more than I expected when I moved out and found what was chewed up and mouse dropping everywhere. Place was dry and secure no problem.

Great service.

I rented three units and truck & trailer. On day of packing for Florida we were told I have to stop they were closed. We left for Florida without all our stuff. Have to figure how to get stuff to FL.

Would use storage again in the future.

I am still in one of your storage units and your service is commendable.

Good service,good facility

Been with u guys for awhile and u guys do a great job

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Diffently would recommend

The only feature a little back lacking to this well run operation is parking space. Mostly to maneuver in and out of the lot. Other than than. Very good.

Good service all around. Very competent staff. Willing to work with me on my storage needs. Will continue to use.

No comments

TWICE DURING THE 9 YEARS AS A CUSTOMER, THERE WAS AN INCIDENT WHERE I WAS TO BE GRANTED A CREDIT, BOTH TIMES IT APPEARED TO BE A PROBLEM. MOST RECENT UPON CLOSING-OUT MY ACCOUNT.

Moving is always difficult, but Warwick UHaul staff made it possible.

Very nice facility; helpful and friendly staff. Reasonably priced.

We came in 10 mins before closing the girl was extremely helpful still took us to check out the space and was smiling and joking with us the whole time. Explained everything. Very pleased all around

Everything was perfect. Never had to worry about the security of me possessions.

The staff members were friendly, helpful, eager to help problem-solve. This location is extremely busy so they were always doing three things at once, but they helped me with what I needed.

No issues with the facility or the service.I was given an "alarm" access card that didn't seem to do anything or have any purpose at all. After the first few visits, I ignored it.

Everything was fine.

Clean storage unit and excellent security.

3/4 times I've used Ubox I've had trouble with the facility up on pick up. This time they didnt remove the bolts causing me an additional round trip. I wont use it again.

I've never had an experience with U-Haul where there wasn't some sort of internal computing error on your end.

My storage had mice turds all over everything. My boxes appear to be damp and moist and my boxes were falling apart other than that the facility was clean and great customer service

Excellent customer service, easy access and secure environment.

When I first went to get my storage unit it took an hour and a half to rent my storage unit which I think is a little bit ridiculous and my key card did not work almost every time I went to my storage

I thought going into the building alone (single woman) was a bit frightening. I did not feel secure. I never knew who was around a corner. The experience was a bit creepy but I did manage to get my