Évaluations des clients U-Haul Moving & Storage of Warwick
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Warwick
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Zachary P. le
Have had multiple issues with the Oakland beach location now. Manager Couldn’t care less about giving customers a good experience. Most recently I did mobile pickup before the building opened and the key was not in the lock box. I had to wait 25 minutes for him to show up with another associate, they clearly stopped to get coffee first, and his only response was “yea I guess they forgot to put the key in the box”. I use uhaul for my art festivals and it’s been super frustrating that I end up being pressed for time due to something at the facility holding me up.
Bruce C. le
They were quick efficient and friendly.
Kim V. le
Location is a bit off the beaten path, but very good overall.
Lanelle C. le
Helped so much, worked with me since 6/7//2019, 6/22/2019, 7/4/2019, 7/5/2019. My nephew passed away unexpectedly, leaving me with a five room apartment to clean out and store furniture and dispose of items. Each and every employee is top-shelf in my book. I am still using the center until I am done. Many Thanks
Kathleen r. le
everything went well, nothing to improve from my standpoint.
Robert L. le
For starters, I was diverted 1 hour from the original pick-up location, which sent me through a major city traffic jam. Upon checking out, I was told that my card would not be charged until I delivered the trailer at the drop-off location, which I later found out was not true.
Vincent C. le
Sabastian and Kim worked as a team a made business very professional and pleasant will recommend
Derek A. le
The Express Online check in was a mess. No Uhaul emails are coming through one of my email accounts but that is what I made the reservation under. It requires me to log in to my account to check in but I couldn’t log in. The wonderful clerk at the location redid the entire reservation for us.
bryan m. le
I was sent away twice, once to get a 2 inch ball hitch and once to get a three wire connection. I was unable to use the trailer and returned it an hour later. No discount was offered.
Marc L. le
1st vehicle falling apart Employee tried talking me out of services I requsted
Marc L. le
Beware check everything
Douglas H. le
It was a great experience.
Anthony S. le
I specifically requested a motorcycle trailer, for $16 and change, witch I was quoted buy Robert, the employee who I dealt with and not until it was hooked up, was I told that the trailer price was $26 and change, when I mentioned it but said that it was "no big deal " he responded "do you want me to remove the trailer?, because it seems like it's a big deal! I will NEVER USE, NOR EVER RECCOMEND THIS LOCATION! this guy was the rudest uhaul employee I have EVER encountered!
jim r. le
Great service and easy to work with.
Joseph B. le
Always a hassle at the Oakland Beach location. The workers have attitudes. I asked why I had so many miles on my trucks return slip and the woman answered “ I don’t know what you did when you weren’t here....” The early pickup didn’t work and I had to wait an hour for the store to open. I have tanks filled regularly with propane and the attendant won’t fill tanks that I have had retested because he doesn’t recognize the stamps. I witnessed an employee screaming at a customer and when I asked a worker why the other worker acted that way the he stated, that guy always acts like that. What a mess, Always easier to go there but I will find an alternative.
Amanda C. le
The people working there were helpful. I wouldn’t recommend anyone use the mobile device. It was difficult to follow
Catherine S. le
Inexpensive, reliable moving equipment. Service was friendly and efficient, all I could ask for. :)
Kerry W. le
Great place. Always had help when I needed and easy convenient hours to pay for my unit!
Marilyn H. le
On the vans, is there a mirror control? Single person driving cant get out and move mirrors around.
Blair D. le
The bed of the truck was really dusty like it had not been cleaned from the prior rental.
BRADLEY B. le
Satisfactory service from employees present.
BRADLEY B. le
Employees seemed disinterested during interaction. Processed equipment return promptly and efficiently. Employees had earbuds in throughout interaction - unsure of what, if anything, they might have been listening too but did not present an attentive demeanor. Personnel performed all jobs satisfactorily. Processed reimbursement of truck fuse purchase without hassle or issue - great to see they were empowered to make the decision and process the reimbursement without having to contact further management.
Carl L. le
seemed very slow and unorganized
Ronald R. le
Great courteous service.
Ahmed A. le
The online service was not pleasant, I had to enter my information twice. The online website was very slow.
Shaun M. le
Today I rented a truck from this location, the “owner” pulled the truck up and said, “you’re all set”. As I pulled out of the lot I noticed the gas gauge wasn’t at the same level that was listed on the paperwork, so I took a picture of it. After finishing my move, I filled the tank to a little over where the needle was on the gas gauge when I picked up the truck. When I arrived back at the u-haul facility, after throwing away the trash that was left in there by the previous renters, I went inside to check out. I told the gentleman at the service desk about the discrepancy and that I had taken a picture. I was immediately met with snide remarks and extremely unprofessional attitude by the clerk and the “owner”. I was told that I did not open a text message and approve the amount of gas, I didn’t even know I received this text message, nor was I told I would be getting one from the start. I was also met with snide remarks from the staff about the price that I would now have to pay for the gas. I was then rudely given a bill with the charge for the gas that I DID NOT use. I feel as though they were extremely happy that “they tricked another one”. The rude and condescending attitude of the “owner” and other bearded man that works there is abhorrent. Also, while I was there the same “owner” was extremely rude to a woman who was given wrong information over the phone, so at least I know he treats everyone this way. You should be ashamed at the way your workers treat their customers, it’s despicable. In the future I will greatly consider finding a truck from another company whether for my personal use or when being used at work.
Donald D. le
Pick up was fine and the young man was very nice. The truck ran awful. Drop off was quick and easy, but the young man that helped us was not friendly at all.
ron p. le
Great job by all personnel .
ron p. le
Logging out at u haul.com/share I feel should be unnecessary when dropping keys in drop box .
ALEX P. le
Something in the U-Box reservation ordering process needs to be fixed. I reserved 3 U-boxes, but on day of pickup it was changed to 1 U-Box, which caused a crazy domino effect of orders being canceled and re-opened, and causing many phone calls between Uhaul, MovingHelp, and the local moving companies.
kimberly m. le
Everything was good with this location. I have used other locations and had a poor experience. This one was great.
CHRISTOPHER D. le
Quick service despite being busy. No sooner than I backed the trailer into its space, an associate came over to detach it and close out my rental.
Annie M. le
Derek was very helpful and friendly in showing me my unit and answering all questions.
KAREN P. le
Every time I went into the office every associate was very informative, friendly and helpful.
regis s. le
Great Service
Kathleen W. le
Every location should allow use of same locks.
Kathleen W. le
The associate, Kim, was absolutely wonderful. The facility was clean , well-equipped and access to the elevator was good. Locks for the units should be Universal. Wasted my money.
RODNEY M. le
Rented a NEW Ford-150 pick up with about 860 miles on it. The truck was nice, previous renter had spilled coffee all over driver side and interior door. Spent time before turning it in cleaning and wiping down the spillage previously left. Turned truck back in to Raquel who was pleasant, & kind.
Russell M. le
Incredible. Wish we booked with your first! Thank you for sorting out what the other Uhaul place screwed up!
Kenneth W. le
Great customer service at pick up and drop off!
LORI N. le
Not tell me that there will be no gas charge if I return it with5/8 tank of gas and then bill me because you meant 11/16. I may travel a bit further next time for my rental.
Bethany W. le
The self checkin did not work. It went to a blank scren at the end of the checkin and did not work. I used the chat feature on the site and no one responded.
Michael D. le
Gentleman working with me did not seem like he wanted to be there at all. Felt like going through motions.
Joseph N. le
I have rented may times from this location with no issues . Unfortunately , There is always a first with everything . I rented a 10’ box truck from the Warwick RI location on Oakland Beach Ave. The truck had a pull to the right and vibration after 60 mph. If I wasn’t short for time I would of returned the vehicle and received another. Upon returning I asked the Assistant Manager if anything could be done regarding the bill for the inconvenience and she said no. Having 10 plus years in the vehicle rental business in the past and being a Certified Vehicle Inspector I find this unacceptable . I know its hard to keep the vehicles grounded because they are in such high demand . Something needs to be done regarding this . For safety’s sake. It’s dangerous with an unloaded vehicle, Nevermind a loaded one . This was wrong. I feel good should of been made because of this.
Thomas M. le
Despite advertising my previously purchased supplies would be in my truck on arrival, they were not; I had to request the supplies. The advantage of this location is their hours of business
Janis I. le
Everything met our needs so far :D
Erik H. le
I would recommend to someone that was in a pinch with no other options. Otherwise it’s too expensive. I ended up putting a 20ft storage container in my driveway for half the price, double the space.
RALPH W. le
I was a pleasure doing business with UHaul. Their equipment has been outstanding, as well as the reps. Last rental was a New Ford, is less than 4k .
Stephen L. le
It would be nice to see U-Haul show its appreciation to Veterans by providing them a discount.
DAVID P. le
My dropoff location was changed without my permission or input to a location on the other side of town after i had already picked up the uhaul. I planned my pickup dropoff location as it was 1 mile from both my destinations and i had a ride planned back to my car.
C. Douglas D. le
Major problems getting equip. Was on elist because of HQ admin problems. Was removed as soon as HQ found everything had been resolved previously. Then prices were inflated from the quote and reservation rcvd over the phone. And gas credit not explained correctly.
Kip P. le
Very helpful staff.
DAMON M. le
excellent service. freindly and professional staff.went there kim handled my paperwork and derek had my van waiting for me and ready.i always receive great service at this location and would recommend this uhaul location to any who may ask.
Jean G. le
Check in was quick and expedient. Check out and check in reps were great representatives of UHaul. The best I've experienced at this facility. Very happy with this rental event.
DAMON M. le
excellent service. courteous. very professional. good people. manager is excellent.
David B. le
The employees were wonderful and made everything very easy. The owner was one of them and seems runs that place beautifully. Very happy with the service!
DAMON M. le
the service at this location is excellent. everyone who works there is polite and professional. the new manager, derek, is helpful and accommodating. i would recommend this particular location to anyone.
NICOLE T. le
Booked my truck for local service at around 8am- 8:30am, online. Received confirmation/reservation #. I was supposed to pick up at Noon. At approx. 11:15, I received a call from the location, indicating I would have to return truck to a different location. As I was leaving my vehicle there, this wasn't an option for me. I asked if the would pick me up from other location, and was denied. They offered a larger truck, but would not let me rent for price of smaller truck. Then, I was told they would have a truck for me at 1pm. When I picked it up, it was due back at Noon the next day, not the full 24 hours I had reserved for. This was bad business. Not sure why I couldn't return truck to same location, and have the staff transport to different location if necessary. Bad customer service, I've had better experiences with Budget. The truck was fine though.
Emily T. le
Everything was great. Will come back again and again.
Barry F. le
Both the employees (man&women) sorry I am bad with names, were super helpful, set up my trailer explaining everything about it and were friendly, making small talk while waiting, pleasantly trouble free experience!!
MARK H. le
The staff was really very nice and helpful and pleasant. No improvement needed.
Peter G. le
the pick up truck was clean on the outside, but quite sticky and smelly inside
Christian E. le
Return my money
Carey B. le
We are upset with U-Haul as a company because our pick up location was changed from North Kingstown to Warwick which in return added more miles on the truck and we had to pay an additional 9.00. The first truck we signed out had a broken left turn signal so we had to wait for new paper work inspect a new truck. The entire process took close to an hour and put us behind schedule.
Jennifer C. le
When I checked out the truck in the morning the man who helped me was quick and helpful. However when I came back to drop it off there were 4 people in total that were in the office not one greeted me not one offered assistance until I interrupted them. Then I was told that guy outside can help you check the vehicle back in just tell him you want a printed receipt. I didn’t see anyone and stated so and the response I got was “he just walked right by you” I had to hunt him down outside. Rudest bunch of people I have ever worked with. Wouldn’t recommend this place and definitely won’t be going back
Brian R. le
Everything worked out perfect!
Joseph B. le
Brakes were very weak, rental was not accurate
Tammy B. le
Can't think of anything now.
DAMON M. le
i have found my experiences, at this location, to be consistently excellent. every manager that has passsed through here has been very professional and courteous. the staff is always polite and freindly.
Kathleen G. le
When you as a company sell locks for your storage containers and they break after minimum use. You should stand behind them and give your customer a replacement lock for free. After all it does have the haul name on it.
Mfon U. le
No issue.
Brian C. le
several points but not enough characters to make them. It appears that you don't really want to know opinions. (You will lose customers to new competition if issues aren't dealt with).
Jennifer H. le
They gave me a truck that had a little bit less then 1/4 tank of gas and had to fill it up prior to getting to my destination.
Melissa H. le
I think that the uhaul locations should know and have the same rules as the uhaul customer service. I am very upset with my experience.
LARRY J. le
Storage area was in great shape but the mouse problem was much more than I expected when I moved out and found what was chewed up and mouse dropping everywhere. Place was dry and secure no problem.
ROBERT M S. le
Great service.
bruce b. le
I rented three units and truck & trailer. On day of packing for Florida we were told I have to stop they were closed. We left for Florida without all our stuff. Have to figure how to get stuff to FL.
Raymond L. le
Would use storage again in the future.
Raymond L. le
I am still in one of your storage units and your service is commendable.
DIANE G. le
Good service,good facility
Kyle B. le
Been with u guys for awhile and u guys do a great job
Amanda S. le
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tracy m. le
Diffently would recommend
Patrick c. le
The only feature a little back lacking to this well run operation is parking space. Mostly to maneuver in and out of the lot. Other than than. Very good.
CHRISTOPH S B. le
Good service all around. Very competent staff. Willing to work with me on my storage needs. Will continue to use.
Henry b. le
No comments
JOHN A. le
TWICE DURING THE 9 YEARS AS A CUSTOMER, THERE WAS AN INCIDENT WHERE I WAS TO BE GRANTED A CREDIT, BOTH TIMES IT APPEARED TO BE A PROBLEM. MOST RECENT UPON CLOSING-OUT MY ACCOUNT.
david v. le
Moving is always difficult, but Warwick UHaul staff made it possible.
Samantha S. le
Very nice facility; helpful and friendly staff. Reasonably priced.
michelle r. le
We came in 10 mins before closing the girl was extremely helpful still took us to check out the space and was smiling and joking with us the whole time. Explained everything. Very pleased all around
franklin d. le
Everything was perfect. Never had to worry about the security of me possessions.
Nancy F. le
The staff members were friendly, helpful, eager to help problem-solve. This location is extremely busy so they were always doing three things at once, but they helped me with what I needed.
Larry B. le
No issues with the facility or the service.I was given an "alarm" access card that didn't seem to do anything or have any purpose at all. After the first few visits, I ignored it.
Edward R. le
Everything was fine.
Mary I. le
Clean storage unit and excellent security.
NIAILAH O. le
3/4 times I've used Ubox I've had trouble with the facility up on pick up. This time they didnt remove the bolts causing me an additional round trip. I wont use it again.
James M. le
I've never had an experience with U-Haul where there wasn't some sort of internal computing error on your end.
DeBorah S. le
My storage had mice turds all over everything. My boxes appear to be damp and moist and my boxes were falling apart other than that the facility was clean and great customer service
Carrie S. le
Excellent customer service, easy access and secure environment.
Robert B. le
When I first went to get my storage unit it took an hour and a half to rent my storage unit which I think is a little bit ridiculous and my key card did not work almost every time I went to my storage
Gail Lury J. le
I thought going into the building alone (single woman) was a bit frightening. I did not feel secure. I never knew who was around a corner. The experience was a bit creepy but I did manage to get my