Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Keep up the great work!!!
It was all good. No issues.
Nothing there's some good folks over there.
No complaints about both representatives... the pick-up and delivery experience was fast and efficient and noth folks were kind.
24 hours prior to the rental, we got a phone call from U-Haul to confirm the rental of the car hauler. We were told we could bring the rental truck and the car being hauled to the rental location for them to hook the trailer to the truck and help load the vehicle. Therefore we brought the vehicle to be hauled with us. We asked the employee to help us with that and he said all he knew how to do was to hook the trailer to the truck, he didn't know how to load the car. We had to figure that out by ourselves. He suggested we call a U-Haul representative to walk us through that process. After watching You Tube videos on the process it was very simple and it seems like this should be something employees would be trained on. In addition, it caused my wife to follow me to the rental location (wasted trip) when she could have been home doing other things. It seems there is a disconnect between the U-Haul call center and the rental locations.
Excellent customer service and professionalism!
I wouldn't say that she was friendly, but she did get me out of there VERY fast.
Everything was nice and professional.
The only possible improvement that I can see is that this location needs a bigger parking lot 😊. Otherwise, everything is fantastic... Good people, great equipment, great overall experience!
Very nice employees.
Some are your employees are not wearing protective masks. I visited your store at least 20 times over the last month and the male behind the counter NEVER wore a mask. Most of the women did. For such a small enclosed space, I feel not wearing a protective mask could put your customers at risk.
Amazing!!!!
Everything went great - the attendant was helpful & easy to deal with. Thank you!
I had to pick up from a further location and still got charged the extra mileage. Only thing I had a problem with.
Staff are very friendly and the equipment is clean.
Bianca the manager at the Waxahachie TX location was extremely helpful. She was courteous and very customer service minded. She needs a raise!!!
Good truck. Good service.
Please see customer action case. Truck was not ready and the general manager Bianca was beyond rude.
The charges are still on my card and my refund has not been applied to my card. Not happy
Need to work on reservation taking and documentation. I personally reserved a vehicle Friday morning to be picked up the following morning Saturday at 9. I was able to pick up a vehicle promptly but the data entry needs to have more care. I've read reviews where the reservation process at this location is not very good. Not only in person but online as well. Otherwise no issues
It was a feed and seed and smelled really bad. Also, they didn't have any boxes, so I had to go to another U-Haul to get them.
Office staff friendly and courteous. 15' truck rode good and didn't use alot of gas. Drop off was easy when done. Uhaul app is great, allows you to make last minute changes. Thank you.
More Knowledge for the employees on the equipment that U-Haul has. Had to make more then one transaction for equipment. And wait 30 minutes
the staff is very helpful and friendly
No improvement; it was a seamless and fuss-less event... the only thing I did NOT have to worry about in an otherwise hectic day.
Very helpful people work here
24 hr access would be nice
Go job
Awesome young lady., excellent customer service skills, fresh and friendly disposition👠Good work
service manager was quick and pleasant--truck was clean
D was awesome, made check in and check out a breeze. Will be back next time I need a uhual!
Employees were very respectful and hard working ..and vehicle was well maintained.
Nothing the ladies that worked there were great
Make it cheaper. Also, when I swipe my card to pay, I should be paying 100% of the price. What the fuck is the deal with this extra 10 dollars labeled "cardhold" I got from you? Fuck you.
Extra Nice and helpful Staff was very appreciated!
Easy to return and convenient.
The employee who attended me immediately told me I could not park my rental there because it was full. I indicated to them that I scheduled to drop it off at their location a week in advance. They hassled me to show them paperwork which I did not have because I did everything through the app. After some back and forth, they finally told me to just leave it and that they would close my rental out. I was pretty much rushed out of my truck and told I would receive an email with a confirmation but I left feeling really uneasy of my rental not being closed out correctly. I will not be dropping or renting from that location and will not recommend anyone I know to do so either if that's how they treated me on my first time ever using Uhaul.
Since I have to leave a comment, I would recommend A better observation of the tires since I had a tire blowout during this rental
While staff at this location has mostly been courteous and friendly, they failed to stock trailers with blankets I rented on my last 2 contracts. On most recent rental, staff did not provide me with the trailer that matched my paperwork. When trailer was disconnected for emergency purposes on return trip to Wax rental center, I was unable to track trailer position after it was moved by another U-Haul franchise. The South-Arlington center reluctantly released trailer to my possession because my rental agreement did not match trailer I.D., however I was able to give specific details of trailer contents that convince them it was my trailer. I checked trailer online to expedite rental process but this is only helpful in speeding process if staff stocks trailers with all of the options that were selected in the rental agreement, whether that be tape, blankets or furniture dollys. If these other rental items are not prepared in advance for the renter, then what benefit is there to online check-in? Access to trailer was also blocked upon my arrival, and required moving other U-Haul equipment to access.
Our experience was a good one dealing with Ms.Bianca! Thanks 😊 Again! I have already recommended UHAUL to my daughter so she's setting up an appointment with them for Friday.
The only thing I would suggest, is making sure tires are fully inflated before customer arrives although only a short delay
Pads were missing from the order. Called to ask that the charge be removed from my order. No confirmation that this has taken place.
All good
The only reason we moved was better pricing elsewhere and closer to home. Otherwise we loved the experience here!
Excellent service
Sure helpful and happy employee there!
Better arraignment of questions for check in and out to speed process..
The crew there is great. Thanks to Bianca and all.
Great job... I needed th help.
I don't feel there is no need for improvement.
The reps were great, clear with the contract, friendly, better than expected. Very pleasant experience.
It's ok doing they a good job thanks
Very good . Methall wants.
Great service.
They were so extremely patient with my nephew on the return of the rental truck. As he is from another state and was helping his sister in law move he got lost... They was so understanding. I really appreciate their kindness.. Thank you U-haul
Great experience! Customer service, both picking up and returning, Was excellent! Will definitely use again.
Very nice, helpful people!
Great friendly place, the lady's were awesome
There should be more parking available.
The hours is my only complain
It was my first time using a storage facility. Gissel and Bianca made it a very pleasant experience. They were friendly, helpful and offered suggestion on the packing products, directions plus the unit was exceptionally clean. Pam
Excellent and friendly customer service!
We have used this facility off and on for over 15 years. It has always been a great experience. The current staff far exceeds any of the previous staffs. They were polite and helpful. They made dealing with a move in these scary times feel safe and doable. I commend them for a job well done! I would highly recommend this facility!
Mannnn Bianca was awesome not sometimes ALL the time.. Thank you and thank you to Bianca!!
Great experience from picking up the trailer in San Antonio to unloading and dropping off the trailer in Waxahachie. Everyone at both location s were helpful and friendly.
Very friendly and accommodating staff. Met our needs for 6 months.
Unacceptable repairs to ceiling with duct tape that ruined my belongings and black mold on my mattress and ruined paintings, purse with black mold all over it. Everything was wet. Unacceptable.
Thank you
No need to comment.
Awesome
Very obliging,ready to help.
Was there for 2 or 2.5 days couldn't use gate card or the pin number given wrong name on acc and they Would Not Refund me even through they messed up NOT HAPPY WITH THIS FACILITY
We were always treated well and were taken care of in a timely and kind manner. The facility was well maintained.
Great service,very good people to do business with.
Excellent facility with first-rate customer service. Logan is an outstanding representative for your company.
Good
The young man Giovanni was such a pleasure to do business with! He was polite, attentive and answered any questions I had with professionalism and knowledge. Thank you!!
Great experience great service from shaw and shank
Staff were very friendly and helpful. It was my first time getting a storage unit and the staff explained everything I needed to know. Everyone in the office was friendly, talkative and polite.
I have nothing bad to say. The customer service was excellent and very helpful. Great job !
Darryl worked with me and all of my issues. Angel very sweet! Customer service was well displayed here with the staff! Thank you for giving me the opportunity 2 take care of my business.
Excellent
The representative was very professional, very polite, very caring for all our needs. She explained our contract to us clearly.
The staff went above and beyond. Great place to do business with.
nice people
Very good did everything I needed and very helpful
Giovanni was very professional and helpful, excellent customer service.
Darrell, Cara, Giovanni and Angel took great care of our belongings while in storage. Thank you everyone for keeping our belongings safe and bug free.
Convenient
No comments
The entire staff was wonderful and the manager early helped me out when I had no where else to store my life.
The staff was friendly and helpful.
Everyone was always friendly and helpful. Service was prompt and thorough
Staff is very professional and friendly. Great group of folks.
Super nice,very accommodating. Helped me get every thing I needed. Cant wait to pick up the truck and get moved. Thanks uhaul
I was pleased with my stay at uHaul except for one thing. Charging people additional money to access storage after office hours is ridiculous. It in no way costs you more so why does it cost me more.
I never had any problems with the service or the staff.
My experience with U-Haul was exceptional as usual
Thank you everyone that helped us in our season of need. We will always remember u-haul for its kindness that was showed towards us
My experience at U-haul Moving & Storage of Waxahachie was the Best ever, Giovanni was the Most Respectful, Understanding, Professional Employee I have dealt with. He made the whole process Perfect.
Very helpful service. All my questions were answered.
My movers never showed. I have not been able to get a response to my request for a refund yet.
It was a fantastic storage place, the staff was extremely friendly, I will use them again if I ever need storage, without a doubt.
Very friendly service and a delight to work with.
Everything and everybody that I encountered were professional and did a great job. i would definetly recommend U-Haul to family and friends.
I was told I could sign a waiver to turn over the items in my unit that I no longer wanted When I got there to do so they told me no & did not give me a reason why. But discussed among each other afte
I had nothing short of Excellent customer service, safe,clean and secure property! It was Awesome doing business with my Fantastic Friends! Love Y'all!
The trailer that I picked up had lost a wheel by the time I got to the place that I was going to load it. It looked like the bearings had been going out for a long time. Another trailer was brought
