Évaluations des clients U-Haul Moving & Storage of West Chandler

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Chandler

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Michelle M. le

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Le client n'a pas laissé de commentaire.

Mehmet H. le

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Le client n'a pas laissé de commentaire.

Dennis H. le

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I can't begin to count the number of times we've used U-Haul and this was the first time we got a nasty trailer. So in the grand scheme of things I guess we were due. But if I had been there with my husband I would have asked for a different one. It was so dirty and beat up. But the service at this location is excellent and we would use again.

Tiffany P. le

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We had a storage unit at this location for over 6 years. We never had any problems with the staff or communication. We would definitely recommend this location to anyone.

Steven C. le

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Le client n'a pas laissé de commentaire.

Kathleen N. le

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Le client n'a pas laissé de commentaire.

Elizabeth D. le

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Customer service agent was very professional and helpful. Definitely would recommend this location to family and friends. Chandler Blvd and Kyrene.

Stephanie H. le

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More people at the front desk on a Saturday please :)

Shannon S. le

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Eric? Was awesome.

Anthony I. le

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Le client n'a pas laissé de commentaire.

Willam S. le

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The app for after hours pick-up was slow to enter information and not user friendly. The Uhaul location we originally selected was changed which didn't present a problem but it was a good thing we checked. You need to let users know ahead of time that the contact person listed will be called at the time of pick-up so they are available to answer the call.

MICHELE F. le

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Great service at this location. The guys were great when we returned the van and took care of our needs. Isaiah was very helpful as was the other person working that evening. Will be back!

Gary B. le

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Le client n'a pas laissé de commentaire.

Mike K. le

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The rental agent assigned me the wrong truck that did not match the paperwork. When I call to tell him about it, he just said report it on the web link that was sent to my cell phone instead of giving me the right turck or correcting the paperwork.

Colin O. le

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Jade and dude man came thru in a big way. They repped Uhaul and themselves quite well, and I would recommend this store to others.

Frank N. le

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Get rid of they way you have to upload the UHAUL app and do a bunch of stuff in order to drop a vehicle after hours. Your app is not user friendly. A locked key drop should be efficient because not everyone can upload or access the UHAUL app.

Stan S. le

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Le client n'a pas laissé de commentaire.

jerry G. le

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The only issue I had was too slow in service.

Philip C. le

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Le client n'a pas laissé de commentaire.

Martin G. le

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Le client n'a pas laissé de commentaire.

Marguerite K. le

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Very easy. Always good people working their. Friendly and helpful.

gary e. le

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Was put on hold for a long time could not get through the 1-800 numbers

Munair I. le

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I have rented vehicles several times from this U-Haul, and never been disappointed: you get what you expect truck rental should be.

Kenne C. le

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Great

Richard J. le

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Le client n'a pas laissé de commentaire.

Patricia M. le

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Le client n'a pas laissé de commentaire.

Felix S. le

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Le client n'a pas laissé de commentaire.

Duane S. le

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Maybe earlier truck pick up.

Troy H. le

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Better staff the location. We waited 20 minutes at drop off and still were not greeted. Flagged someone down and he said "sorry we are busy" and u hooked our trailer. Had to call in 4 hours later to ask for receipt.

Jose R. le

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Personal r great

Robin H. le

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The staff was exceptional... they went above and beyond what was expected!!

Richella T. le

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Jade was wonderful to work with. Storage area was so clean.

GinaMarie N. le

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I was booked to drop off and rent a unit from a smaller uhaul facility down E. Chandler and they were not expecting me, and did not not me scheduled... (I cannot continue). This one was amazing!

Rebecca F. le

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Le client n'a pas laissé de commentaire.

Mark K. le

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Le client n'a pas laissé de commentaire.

David L. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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The app wouldn't work properly so after filling out everything to reserve the truck on the app, I had to do it all over again on the website when picking the truck up.

JOSEPH C. le

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Eric was great, knows what he is doing and the process was very efficient Thank you

Belinda S. le

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Le client n'a pas laissé de commentaire.

Derek E. le

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Very smooth and efficient service. Thanks

Caroline W. le

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It was perfect Amy my repsentative she was just beautiful in assisting me great customer service. Thank you

Matthew D. le

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Le client n'a pas laissé de commentaire.

Timothy T. le

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Truck Share 24/7 was awesome to use. So easy, so fast and wildly efficient. Am very excited about the next time I need to use Uhaul!

Kathleen G. le

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My experience couldn’t have been better.

Christopher V. le

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Nothing, Jade was helpful and friendly. Thanks,

Christopher K. le

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A lot of problems with the vehicle back door opening and closing. Felt very unsecure with my load with an open door.

Salvador S. le

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Le client n'a pas laissé de commentaire.

Leah L. le

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Le client n'a pas laissé de commentaire.

Paul V. le

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I love UHaul. I have used UHaul whenever I move.

JANELLE D. le

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Code given for mobile phone pick-up was all numbers, but the key pad on the lock was all letters. Also, the boxes were mislabeled according the picture given.

Ryan Y. le

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The dolly we ordered was not put in the truck. Luckily we didn’t need it. When we returned, the check out person checked our receipt and said we had not been charged. When we received the receipt in our email, it was charged to our card.

nancy S. le

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Le client n'a pas laissé de commentaire.

Tyree G. le

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Exceptional customer service! Pricing is very reasonable!

MICHELE F. le

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Isaiah helped me with my van rental for that day and also several more reservations for the month. He was friendly and very efficient and I appreciate his excellent customer service. I would definitely recommend this location.

Jonathan A. le

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Le client n'a pas laissé de commentaire.

Paul V. le

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I love UHaul.

Christopher F. le

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Kelly was awesome!

Francisco S. le

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Le client n'a pas laissé de commentaire.

William F. le

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Le client n'a pas laissé de commentaire.

Paul V. le

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I don’t no how u can make a Great Co. any better. Between renting trucks & storage space the people & process is terrific.

Anil F. le

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Le client n'a pas laissé de commentaire.

James C. le

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Total call confusion about the drop off location. Eric was helpful, the other two workers were incompetent and not helpful. You folks need to improve your one way drop off process and streamline the procedure. The pick-up location was great, the manager helpful and polite.

Michael P. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Acknowledge your customer at the Counter that is in a hurry trying to leave and checkout

Timothy H. le

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Le client n'a pas laissé de commentaire.

Kristina G. le

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The staff here was extremely nice and helpful. They worked with us to get roadside assistance at their location to help get the car unstuck. They didn’t comply once for being outside for so long in 100 degree heat trying to help us. Staff who helped were Chelsea, Jessica and Page.

Lee H. le

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Le client n'a pas laissé de commentaire.

vanessa B. le

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Le client n'a pas laissé de commentaire.

Abdias A. le

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Le client n'a pas laissé de commentaire.

melonie B. le

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Le client n'a pas laissé de commentaire.

paul M. le

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Safe, clean equipment. Outstanding customer service from knowledgeable staff. I wouldn’t rent from anywhere else.

leon D. le

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Hard time renting a utility Dollie, needed a driver's license. Customer service was bad, after renting utility dollies for 2 days was never explained that it had to be returned by 9am upon that day. Never got an email when renting until returning the dollies. Poor service and communication. I went to other u-hauls never had any issues..

MARK K. le

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Le client n'a pas laissé de commentaire.

LAWRENCE H. le

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Le client n'a pas laissé de commentaire.

LORI R. le

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Le client n'a pas laissé de commentaire.

Derek O. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Chelsea is very good at what she does and a very nice person

Ronald A. le

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Le client n'a pas laissé de commentaire.

Jennifer P. le

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My storage unit was broken into, so I only had used the facility for less than a month.

Amy B. le

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Unorganized

James J. le

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The check in and return process is broken. I always do the online check in, including having to load pictures of my DL (every time) and include my CC and CCV (every time) and then I always have to waste another 10min in the store watching the counter people fumble over the system and ask me for the same info. What’s the point of online check in again??? This time, on return, they told me that the equipment was from another store (it wasn’t) and that I had to “go inside”. After waiting 10min and watching three people fumble over a problem that wasn’t mine, I left in frustration. Your inventory management problems aren’t mine. My reservation clearly stated the pick up and drop off locations, which were the same they always are. Improve your systems, train your employees. Don’t waste the time of your regular customers with pointless, broken technology and processes that your employees don’t understand. And while were at it, why are your counter employees spending 10-15 minutes giving quotes to customers on the phone, for a variety of equipment and options, while paying customers stand and wait? Why isn’t that handled by a central call center, allowing in-store employees to focus on in-store, cash-in-hand customers? I can’t believe this is even an issue in 2019.

robyn d. le

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Most of the employees were very helpful and friendly but the manager at times displayed impatience and irritation.

Paul V. le

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UHaul is terrific I use them all the time. This past trip we got 2 Flat tires on the car transport. We called Roadside Assistance & they responded in about 1 1/2 hrs. This did delay us a bit but all worked out good.

Tigearnan B. le

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Very limited parking for customers, so I parked farthest away from building. After waiting 20 minutes in line to pick up reserved truck, a woman came in and said nobody can park anywhere but next to the building ... but she neglected to mention that all the spots next to the building were occupied. So, I had to leave, go to my car, and move it to the parking lot of a closed business, walk back to the U-Haul and get back in line. * You really need to consider increasing the # customer parking spaces. * When it was my turn, the woman couldn't find the key on the board behind the counter. After she stared at the board for a couple minutes, I suggested the key might have been left in the vehicle. She went out to check and came back a few minutes later with the key. Then she removed some metal keys from the key ring ... they looked like personal home or auto keys

Kathryn D. le

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Chelsea very helpful getting us the size of truck that I had originally reserved. We thought we were going to be stuck with a larger one. Maybe have a water cooler? So darn hot in Phoenix!

Thomas S. le

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Le client n'a pas laissé de commentaire.

Venessa H. le

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I have been coming to this location for 4 years! Best customer service and always trust me like a friend. I won’t go anywhere else!

Volkmar L. le

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Eric and Isaiah were awesome to work with they were very helpful

Mario E. le

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Good natured friendly staff. Thanks !. We will see you again in the future.

Bernardo B. le

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Eric is awesome, he is very accomplished and understanding of our needs.

Damian H. le

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Le client n'a pas laissé de commentaire.

Kristine F. le

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The drop-off location and instructions were very clear, I could see exactly where to pull up and stop, and the team came right out to meet me at the truck!

Deborah M. le

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Le client n'a pas laissé de commentaire.

robert G. le

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Everything was so fast and precise, nothing needs to change, thank you for all you did...

Aaron C. le

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Le client n'a pas laissé de commentaire.

Myrnalou A. le

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Cedric was very nice and accommodating, they all help each other and made our experience the best!

Patrick I. le

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Johnny Londen should get a raise He was the best

Julie S. le

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They got right on checking in my truck, no waiting around!

Robert C. le

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Le client n'a pas laissé de commentaire.

Deborah R. le

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Le client n'a pas laissé de commentaire.

VITO D. le

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Quadrouple check all info

Sharon M. le

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Le client n'a pas laissé de commentaire.

Raymond D. le

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Le client n'a pas laissé de commentaire.

Gavin H. le

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The truck rented did no have air conditioning. The AC worked at first but after our first stop it stopped working. It was 115 today in Phoenix so needless to say it made for an uncomfortable ride. No discount was offered.

Collette A. le

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Le client n'a pas laissé de commentaire.

marc K. le

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Le client n'a pas laissé de commentaire.

Maria S. le

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The personal was very helpful, professional and very friendly. I love the service!!! ??????

Johnny J. le

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Le client n'a pas laissé de commentaire.

randy S. le

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Le client n'a pas laissé de commentaire.

William L. le

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Le client n'a pas laissé de commentaire.

Paul V. le

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The staff at UHaul are fantastic, friendly & knowledgable. Enjoyed working with them. Paul

Greg V. le

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Excellent facility - stored furniture while moving from California. Used temperature controlled unit - well worth the extra money. Staff was always very helpful and friendly. Would highly recommend.

Christina B. le

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The young lady that helped me with getting my storage space was really nice and made the process so easy.

Mike S. le

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This facility was ok for my use. The beginning of my storage was a nightmare...the person at the desk had things all screwed up and was quite frustrating. After that things went fine.

JOHAN S. le

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Would recommend u to my friends staff went above and beyond to help and are very friendly.

Eugene E. le

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Very helpful staff members in and out of the office. The facility is very clean.

TAMMY J. le

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Thank you!

Carole S. le

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There was never a problem there. Someone was always there when needed. Very clean.

Catherine T. le

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Clean truck

jonathan k. le

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Nice facility, nice people.

TIM W. le

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I have had a storage unit here for 5 years. During that time, the staff was friendly and helpful, and the facility was always clean and secure. I would definitely recommend it for storage and moving.

Elizabeth C. le

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Great staff. Kaetlyn, Chelsea, Adam and Richard and some other staff sorry don’t know there name all staff are great.

ANNETTE S. le

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Though most of the staff was friendly the manager Adam is quite arrogant...It would be nice for the access hrs to be at least til 9pm like most other facilities especially for those who work day hrs

Margeret R. le

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I have used

MIKE F. le

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Staff was very helpful. facility was clean and secure. I never worried about the safety of my stuff.

yvette r. le

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Everyone was super friendly and helpful. Was a very smooth and quick check in.

Mark O. le

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Need temporary storage for a few months. Worked out perfect, accessibility and no contract.

cheryl b. le

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The reason I am rating it as average is because the new manager would not work with me after the government shutdown was over and take into account that we had our HHGs out on 2/1 vice 1/28.

JOEL H. le

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Destiny is great!

MARY J. le

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I have rented a storage room for the last 15 years. I'm retired now and only have terminated the rental due to reduced income. If needed, would definitely return to this facility.

CARSON W. le

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Staff was rude. God forbid, when moving out there isn’t some where to through away a box. Went to through 1box away and they said i would have to pay dump fee. This is after spending $12000 there

beatriz a. le

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I was very pleased with the customer service representative at the location. He was very helpful and friendly

FREDRICK E. le

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Thank you for years of great service while we had our stuff stored there. Y’all are the best!

cheryl b. le

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Amazing customer service and great facility. Randall goes above and beyond to ensure his customers are happy and have what they need. A++++ rating!

TODD B. le

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Always we are treated so well here! Great staff ... friendly and helpful!! Thank you

teresa a. le

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My experience was very quick, knowledgeable, and friendly.

Mike S. le

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The manager and staff were very knowledgeable and helpful on getting the right unit i needed. This location is close to my house and have been referred by a friend that this place is good.

William A B. le

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Great experience.

nery a. le

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Staff was helpful. A person helped me get a couple of big boxes I purchased at the store up to my storage unit.

ted p. le

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they were excellent and very helpful

Anthony B. le

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Would highly recommend this place to many for their needs and services

Tesha G. le

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They always have a truck available

ray h. le

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Very helpful in what I was looking for.. very professional . Well put together team.

COURTNEY S. le

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We had multiple units for 10 years and also over the years rented trucks all good experience.

Brian J. le

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A little inconvenient layout. Had to go through interior doors about the width of a house front door to reach my unit. And the door doesn't remain open on it's own. Easy loading dock, very secure.

Troy S. le

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Still not sure what the idea behind the two keypads is. Also, the interior doors don't allow for pallets and are an added hassle for moving through larger items.

Vanessa L. le

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2 reservations, truck & storage. Truck rental was great! Reservation for the storage was THE worst service I've ever experienced. Uhaul missed it on all levels. Cancelled & went w/ Public storage.

KAREN C. le

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Thank you

Michael M. le

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Thanks for your excellent customer service!

yvette s. le

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Friendly, but not all information about check in or lock on my storage given. Paid $130 to get a locksmith when no extra key was available to our unit. if I had known I would have had one made

Jacqueline J. le

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Thank you to the Owner, had an issue and I called the Owner and the issue was addressed immediately .....

diamond b. le

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Some staff had a stale attitude while few were kind and caring

Debbie P. le

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Having just moved here and using this storage facility for a month was a excellent experience and I want to thank them.

EDWARD M. le

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We were very pleased with all aspects of this facility. clean, well lit, easy access and very helpful staff! Recommend very highly if you need storage!

Jeffrey S. le

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Our climate controlled unit was always hot. They said it would be fixed but never was. The lights only worked part of the time.

Richard C. le

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Treated great from the moment i arrived

Richard T. le

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Uhauls and broken down vehicles parked around perimeter of storage lot in none parking spaces. We couldn't get our 5th wheel without asking them to move them. Gate left open and unsecure.

salvador m. le

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I'm very grateful for the service. thank you