I was moving within the Phoenix area. With my purchase I qualified for a free month of storage. Why limit it to the location I had rented the U-Haul? Storage so far away from where I am moving to is not something I'd consider making. It makes no sense, and is pointless.
CHRISTOPHER ACustomer Reviews for U-Haul Moving & Storage of West Chandler
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everyone was helpful and courteous
ROBERT CWe appreciated Isiah's help both at move in time and when we moved out. My only suggestion is to help storage customers by providing different types of dollies when they are moving in or out. The dollies you do provide work for most things but not everything.
Catherine G | Expérience généraleThe employees and leadership at this facility were beautifully amazing. They assisted me at every turn and were beyond helpful. We were taking a load from AZ to CA to help the Fire Victims and they generously gave more miles in case we needed to circumvent closed roads and allowed for additional days, along with helping with a small discount. Every bit helped and was used! We were extremely grateful for their generosity, and U-Haul's allowance for autonomy for them to be able to make these kids of decisions.
MELISSA RCan't think of anything.
LANCE AQuick and easy
John WI paid for a dolly and it was not given to me.
KANISA T | Premières impressionsService was great n quick. Guys are doing a great job
JESSICA CI rented a trailer and had to purchase a receiver and ball. I dealt with the manager specifically and she would not make an exception to this. She also would not let me return the receiver and ball after. Disappointing.
RUSSELL BAlways great to rent from here
LEEVON MIt was easy pickup, no long lines, employees were very pleasant and helpful. Merci
CHERI RGreat customer service, trailer was ready at my appointment time, checkout when returned was quick and simple.
CHRISTOPHER SStaff seems distracted, barely looked up from phone priest and Elliot Phoenix. Went to chandler location, great service
DONALD MI got a storage unit and a truck.I did it online and the process for the storage unit was very simple and basic.I am happy with it.
Crystal B | Déménagement en ligneIt was easy to do the short term that I needed. Thank you Julie
julie R | Expérience généraleThis is my go to when I need equipment. It's always available, excellent condition, staff is helpful and courteous and returns are a breeze.
ALEXANDRE GGreat service
SEU SRien
ELAINE TGreat location and staff
PATRICIA M | Expérience généraleNo complaints. Very easy storage.
Garrett M | Expérience généraleIt's the only location I go to. Always a smooth transaction
THEODORE PMy only issue is the rental rates are excessive for what you get. There's no light in any storage unit which is a necessity during the dark. The exterior lights are insufficient. $230 per month for a non lit exterior unit is way to high and the reason that you probably have such high turn over and non payment .
PATRICIA M | Expérience généraleCarson was great at getting me checked in, hooked up and out the door! Return was simple and convenient. Merci.
JOHN FThe truck had 146380 miles on it. The interior was clean but exterior was very dirty. Air conditioning wasn't working. Transmission wasn't shifting right. Felt like it was slipping. All an all it got the job done but what a pos. No RAMP. Since when is this an option?
KURT KWe made the reservation 30 mins ahead for an emergency move, and we took the van in time and got everything sone within 2 hours. Thanks for the staff and service.
DINGZHENG CAbsolutely love this location and all the staff. Five stars across the board. Managers are also awesome.
PATRICIA MJust a wonderful rental experience. Nicolette was so quick yet thorough it hardly took anytime at all. Very professional too. Just a top rental experience
DAVID JGreat staff and service!
Lesa A | Expérience généraleStaff was friendly, helpful and quickly got the paperwork done for my rental
MICHAEL BJim is an outstanding representative for U-HAUL. Thank you Jim!
Jerome DPortland and the gentleman who set up my account , were greeted with details and information I asked about very well mannered and professional. Would like to thank them again on the excellent customer satisfaction.
JORDAN B | Premières impressionsStaff was always friendly and helpful. The facility was great but the fire alarm going off every time I visited my locker was a little annoying and shocking. But over all great experience.
JAYNEE B | Expérience généraleThe 19ft truck I rented was clean and well maintained, but also extremely old. I have rented others in the past that seemed easier to navigate. I'd have appreciated some help backing out of their spot.
Audrey JRebekah is awesome! She's friendly, efficient, knowledgeable, thorough and made everything a great experience! I'll continue using this facility when I need again. Merci
Kenny s | Expérience généraleJim helped us with our walk-in one-way trip and we were very happy with our experience. Made us feel like we were chatting with a good friend rather than a stranger. Portland also saved the day for us and helped with some heavy lifting. Our experience was brief but that's because of how quickly they were able to help us out. Thanks a bunch!
MARY SJim and Isiah were extremely helpful in both the rental of the Uhaul and also the storage unit. Jim had to stay a bit late as we unloaded the final big items, but he had a great attitude and was very helpful I will definitely use this Uhaul location again
CJ M | Premières impressionsWe waited over 30 minutes to talk to the U-Haul woman to pick up a reserved truck. She was not helping people in the order they arrived. People that came 15 minutes after us got helped first even though she acknowledged our arrival and said she would help us after the customers outside. Drop off went quick and smooth though.
TED HJim and staff were fantastic. Had me checked in and in the truck in under 10 mins. Service was excellent and drop off a breeze. Great staff, great service, highly recommend.
FRANCIS SNo one available to help when dropping off uhaul truck. Then I was told to just leave the key at the desk. After the drop off time I got a notification on my phone stating that it was time to drop it off when I had already did so hours before. I had to call them to get them to return my rental. I also was charged for 3 gallons of gas when I know for a fact it had more fuel in it than when I got it because I accidentally over filled it. Not happy.
GREGORY AGreat equipment, reasonable rates! Thanks, Uhaul!
RYAN KMake sure extra equipment is on board before letting n customer leave.
JOSE QAucun
PATRICIA MJim Reynolds was especially helpful and knowledgeable! We would use this service location again!
Lesa A | Premières impressionsI use this uhaul for storage and multiple rentals and they’ve always been quick and kind.
JASON KI was helped by Jim who did an outstanding job. More employees like him would make all retail a pleasure. Thanks
DUANE Hgreat experience. I ended up needing the vehicle an additional day and it was painless process one minute phone call. nice location and the team there was awesome.
BRUCE DGreat customer service from jimmy boy!
FRANCINE KThe sales guys are always friendly and professional!
Lc C | Expérience généraleExcelente
NELSON MRebekah in the office was very nice and very efficient and got me processed quickly. Nice lady. Jim was working a lot and I really appreciate how efficient and in control the situation he was. He quickly and easily directed me so that there would not be any accidents and I felt extremely safe. I like dealing with people who do their job well
WILLIAM BThis is a short term rental 2 months only Thanks
julie R | Premières impressionsSuperior customer service
Anirudh KEverything went great! Jimmy was awesome!
DANIEL BGreat staff management and crew
PATRICIA M | Déménagement en ligneRebekah and her Team were friendly, courteous and professional. Will highly recommend the Chandler location to anyone looking to rent a truck, purchase supplies and/or rent a storage unit.
Rebekah BThis location allowed me to drop my equipment off after hours and saved me so much time and aggravation. Smoothest trip ever thanks to U-Haul.
john rThe three gentlemen who were there when I returned the truck had AWESOME Customer Service!! I’ll use this location again for sure because of them, thanks Guys!
ALMA AAlways been very helpful. Great service !!
Bill B | Expérience généraleThe staff was friendly, courteous and professional, all rental aspects were explained fully to my complete understanding. Thumbs up to Chandler, Az U-Haul !
robert k | Premières impressionsEmployees were friendly and helpful. Very laid-back and willing to compromise and accommodate. Highly rated. Truck was clean and functional.
CHI SGreat Customer Service
RUSSELL RTrusted service
Ashokkumar MRebekah & Jim were great. They're friendly approachable demeanor made my visit easy. I came in for a 10' box truck & 4Bdrm moving kit. While Rebekah was checking out the truck for me. Jim had the truck backed up to the store front door loading up my boxes and materials. It was even better that the truck was on and the ice cold AC was on. A must in AZ. I'll be coming back to this store for next rental needs.
AMIE WChandler location could improve on customer service and refund its customers properly. This location needs serious improvement and will not recommend anyone to come to this location. Had to call customer service on the phone to unlock my storage and still couldn't get anyone to unlock the storage, I wasted a 2 hr trip to go to the location and couldn't even get it. I will never do business at that location again they truly do not care about the customer at all.
Christian N | Expérience généraleMy visit was perfect!!!
URSULA WService rep forgot to sell me the boxes and wrapping I needed. Told him at the start but he forgot and so did I
dianne r | Premières impressionsThe staff was Awesome I don't remember the older man s name But he was Awesome very courageous and very knowledgeable! Very good experience!!!
MARIA G | Premières impressionsI rented the truck with 1/2 tank full. I returned truck with 1/2 tank full. They told me to just drop it off and leave and they would bill me. They then proceeded to charge my card for $195 instead of $88. When I called the lady was very rude who I talked to had a lot of attitude and I was the one speaking kindly which if anything should have been the other way around. I sent her a picture of the odometer/fuel tank upon return and instead of immediately fixing the problem she said it would have to be reviewed and it would take 3 days. Why it could not have been immediately changed when I sent picture proof is ridiculous. They knew I rented the truck with only half of a gas tank. They also knew I only drove 31 miles. Theres no way I could have used more than 2 gallons of gas at that rate and they charged me for 20 plus a $30 service charge to go fill it up. They clearly need to pay more attention. Especially since I did in fact return it at 1/2 a tank.
DESTINY BNice employees willing to help.
ELIZABETH DI only drove the uhaul three miles, but somehow I got charged for three gallons of gas by the new worker. I emailed the customer service email address with my problem immediately after it occurred on 10/13, and I never received a response. I want my refund for the $15 of gas I was incorrectly charged.
ZACHARY MThe guys there were very friendly and awesome to do business with! I just loved the customer service I received! Thank you!!
Ali GRebekah and Hanna were amazing!!! They both went above and beyond to assist me! Moving is a very stressful, exhausting time, mentally and physically, but these ladies took off a lot of my stress, probably more than they'll ever know!!! I am so grateful for them!!
Kiana D | Premières impressionsI have to tell you, I was having a very rough day when I arrived at the store. Rebekah gave my daughter Annabella and I the best smile. She then proceeded to help us get the perfect storage unit for our needs. She was very kind and patient and lifted my spirits. Thank you again, Rebekah for always going above and beyond for your customers
Polina D | Premières impressionsI called the location where I rented the cargo van and asked the employee to look for something I may have left behind but they never called me back.
Pamela RThe employees were awesome! Super friendly and explained everything to me. The process was quick. I made my reservation online, was in store about 15 minutes later, and out of there about 10 minutes after that! Drop off was smooth! I would recommend this location to anyone. Moving is stressful enough, these folks made it easier!
TARYN HNon
PATRICIA MGuy who checked me out and in was great. Friendly and quick.
Joseph DI be ballin frfr they don't even know a str8 baller like me, like I'm different frfr
COLTON W | Expérience généraleI have to say Jim Reynolds was the most friendliest, professional and most helpful member of the team there. Portland was also helpful to my concerns there as well. I had an experience where a trailer hitch detached on the day of my move to my new place, as I was in route to the storage facility to empty out my storage. I had my two kids in the truck, as the hitch detached on the I-10 freeway and place us in danger. They both did everything humanly possible to make things right and resolve all my concerns. Be it that we experienced a terrifying moment on the freeway; in the aftermath, Jim and Portland helped me in ways that I am forever grateful for. Both these men deserve priase and recognition for their service to their customers and yes will return as a customer, because of their human kindness to make things right. Thank you Jim and Portland. Many blessings to you both...... -Xavier Perez
xavier p | Expérience généraleJim was terrific. Extraordinarily helpful. Many thanks.
MARTHA H | Expérience généraleFacilities were clean and staff was very helpful and friendly
Julio A | Expérience généraleI went in the day after I signed up for a storage unit with Jim. I could not get either keypad to accept my password. Robinson tried to get it to work, with no luck. But, he did let me in, so I could unload and put my stuff in the storeroom. We changed the pass code and it didn't work again. Then a nice young lady tried it in the keypad and it worked!!! I came back later today and it worked for me. Not sure why it didn't work this morning, but I am happy now.
Troy M | Premières impressionsHad a truck when I needed it
JOSHUA R | Premières impressionsStaff was very friendly
doris h | Expérience généraleGreat staff and U-haul has always been clean and convenient.
novale r | Premières impressionsGreat service!
john P | Premières impressionsThey are awesome 👏🏿 out of the 6 years I was there
elishama m | Expérience généraleThe staff there are always helpful and pleasant .. Great customer service . Thanks
latonia j | Premières impressionsJessica knows customer service. She was helpful and understanding of our needs. Highly recommend this place if you want friendly and helpful staff!
JERRY G | Expérience généraleStaff is friendly and the building is nice and clean
Julio A | Premières impressionsJim & Rigo we're so friendly impersonal they took care of me renting a storage unit with a smooth transaction. Customer service was on point very friendly. I would definitely recommend this location.
Andrea P | Premières impressionsEveryone that I talk to was very caring and concerned and the world today you don't meet people like that
doris h | Premières impressionsThanks for helping
Eli N | Expérience généraleStaff was excellent
THOMAS S | Expérience généraleJessica and her team are professional and super helpful!! I have done business with that specific location for over 20 years. It's because I always have a good experience!
lc c | Expérience généraleAssisted me locating stored items. Very pleasant.
Jack S | Expérience généraleEverything was great with the facility - a little confusing getting around in the storage facility, but overall, very good - James Reynolds took everything from very good to excellent! His knowledge, helpfulness and friendliness was amazing - I felt that he genuinely cared about me and my needs. He provided outstanding customer service and the reason I would only use this U-Haul facilty.
Christopher G | Premières impressionsHe was very friendly and very informative
CHRISTINA M | Premières impressionsGreat staff! Extremely helpful and welcoming!
Rashida J | Expérience généraleThis is the most cleanest well-maintained storage I've ever seen in my life. I love the staff ,everyone's friendly. Recommend this place to anyone and everyone
Patrice T | Expérience généraleThere awesome people to work with
greg k | Expérience généralethe Chandler location was really the only location that was helpful. your 1-800 number sucks! they didn't give me a right size truck yeah I get it I booked it online but I also called and asked questions after questions after question. they assured me that the storage was going to fit a 5x7 I'm sorry but if 5x7 is not going to fit a one to two bedroom with big furniture. the 1-800 number needs to go into a facility and actually work in the facility to understand the size of the truck and the sizes of the storage. because of cave Creek location and the one 800 number it was a straight-up bad experience! but the two young ladies and that gentleman that were behind the counter were always very helpful to us when we arrived
Pam C | Premières impressionsIsaiah is an asset to the U-Haul Corporation. He knows his job extremely well and listens to the needs of his customers. Because of him, I will continue to be a customer and refer family, friends and colleagues.
Glenn G | Premières impressionsGreat location! Everything was well maintained.
Tiffany c | Expérience généraleWhile all aspects of storage at this facility is very good I cannot recommend to others. It has nothing to do with this facility or staff, it is entirely a value issue. It is over priced in comparison to other storage facilities with same features.
JAMES M | Expérience généraleAll of my questions were answered and the customer service was excellent. Another great experience!
elizabeth s | Premières impressionsI reserved a 10x15 unit , but it wS not available! Your employee found a larger unit and we needed all of the extra space. M - he "saved the day." Merci.
James S | Premières impressionsI felt that the price was starting to get too high for the space provided. No new security features or anything like that so not sure why it had to be so expensive. Most places if you're loyal you get discounts not added expenses. Otherwise, it was secure & everything worked since I was on the 2nd floor. Didn't need to interact with the staff after unit was rented which was a good thing.
Jennifer P | Expérience généraleJessica runs a tight ship - no doubt! She is no-nonsense and a real pleasure to work with, as odd as that sounds when you are packing the sad remnants of your apparently "pathetic little life" into a 5 X 8 and you realize that you can barely cover the floor. Well - your attitude needs to change ... you have less burdening you down than most idiots your age. Now - this isn't trolling, just look at those around you and realize that they are more interesting than you let on, or they will admit. The culture there is thick with community - just keep an eye out for it ... hard to miss once you see it. Worth the free time and probably more!
carl c | Premières impressionsI love it. It’s clean and accessible and the staffs are really friendly and helpful.
MERCY N | Expérience généraleMerci
Terressa T | Expérience généraleStaff was always pleasant and helpful .
bob b | Expérience généraleThe employees at this location were the nicest I have ever encountered at a UHaul facility. Merci.
CYNDI T | Expérience généraleAnnoying that on the day of my move out the entire loading dock was blocked off but otherwise no real issues.
Brenna F | Expérience généraleYessica hahaha
tyrell d | Premières impressionsMade the move easy. Also used a auto tow trailer
SCOTT M | Expérience généraleA simple internet search reveals U-haul's year over year profits. You are price gouging your customers, so I ended services.
Daniel B | Expérience généraleAll 3 guys behind the counter were AWESOME and so helpful. Great personalities and willingness to make it work and get it done with such ease. Very polite and aware too! Elijah, Terry, R-Berto!
Deb W | Premières impressionsUnable to get a unit closer to loading docks and incurred additional moving fees. Needed a second unit and the initial second until had water leaking in the ceiling and pooling on the floor. Requested another unit in a different location. It was dry.
Cynthia B | Premières impressionsWe recently rented a storage space and truck for a few weekends for a public art project. Isaih, Jessica, and Rodrigo went above and beyond to help us out. They were super kind to accept and keep our very large packages safe for before we arrived from out of state. They were always very friendly and more than willing to help out with whatever we needed. They made the entire process a breeze. I would highly recommend this location to anyone for their truck or storage needs. Thank you all again for being so wonderful!
Mandy P | Expérience généraleYou have great people working for you. Please keep up the beautiful work.
jesse g | Premières impressionsThe staff went above and beyond.
Naima G | Expérience généraleMariah was a great help!!
yvonne z | Expérience générale