Customer Reviews for U-Haul Moving & Storage of West Chandler

6 499 évaluations

6190 W Chandler Blvd   Chandler, AZ 85226
(Chandler & Kyrene)

(480) 598-8846

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 598-8846

6190 W Chandler Blvd
Chandler, AZ 85226
(Chandler & Kyrene)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darwin M. 
Évaluation :
5

Dalton was very helpful and the manager was friendly.

Payton R. 
Évaluation :
5

This location continues to be the Best Kept Secret for U Haul. I now rented multiple times over the past two months and it has always been seemless👏👏👏

GARY T. 
Évaluation :
5

Roinson Madera was EXCELLENT! He greeted me in the parking lot, opened the door for me into the store and took great care of me. I have not ad tis type of customer service from anyone. Please acknowledge his great attitude.

GABRIELLE R. 
Évaluation :
1

We rented and returned a truck in the same day. Two days later they called and asked when we would be returning the truck. The invoice was for two days including insurance we never asked for! How can they not know the truck was returned? Very poor management. We are working with them now and they better make it right and refund the additional day and insurance.

Dawn B. 
Évaluation :
5

Very good Center. Nice people, cleanest bathroom I have ever seen, probably a good place to work.

Steve B. 
Évaluation :
3

The gal that helped me tried to apply the coverage without asking. She was going to charge me for it without even asking. Pretty shady practice if you ask me

Luke H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarenna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEFIK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Again nothing I can think of needed improvement

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth J. 
Évaluation :
5

Good customer service, product worked as we expected, hold was released quickly after returning the trailer

Stewart R. 
Évaluation :
5

Everyone was extremely helpful and knowledgeable. Easy process

stephen H. 
Évaluation :
3

Check in agent was rude and unaccommodating.

Daniel K. 
Évaluation :
1

This was the worst experience we have ever had with U-Haul! This company has the worst and unknowable workers. Nobody knows what the hell they are doing. They run around like chickens or stand around and talk about women and what they like to do. The AZ location yelled at us to hurry up and we left our things account the glove box and they said sucks for you! The Washington location is worse, and we originally got a tow dolly with a broken strap! And we almost lost our truck. That could have hurt is so bad but I guess dead is better than safe. Something is very wrong with a company when every location is messed up.

Darrol Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hosea P. 
Évaluation :
5

They were so helpful! They helped me pick out a trailer that would be right for me and hooked it up and unhooked it for me.

Dianw H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milford A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick P. 
Évaluation :
5

The original reservation was to pick up at the Lindsey location. I was informed the day before we needed to pick up at Chandler which was 35 miles out of our way. But Robinson was great to work with when we picked it up. The cab of the truck could have been wiped down, dash was dusty and crumbs or something in the cubby holes.

Lori H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy A. 
Évaluation :
5

Mr. Robinson went out of his way to obtain what I needed. Great help!

MARTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria E. 
Évaluation :
5

I was supposed to pick up my rental on Citrus Rd in Goodyear but due to poor availability I had to drive to Chandler to pickup a larger unit. It would have been nice to know about this availability issue ahead of time rather than the day before the rental. They even wanted mt to drive to Payson or Cottonwood in order to pickup my originally requested unit. This is unacceptable.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
4

I was confused by the early drop off rules. I don't have a new cell phone and didn't know if I would be charged extra. Fortunately, I was there right as they were closing.

Phil W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quincy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darwin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rod M. 
Évaluation :
3

Gave me a truck with no gas

Bryant S. 
Évaluation :
5

The seat needs to be fixed so it can be adjusted to permit a safer driving experience

SCott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
5

Anna was awesome checking my truck back in.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kainer J. 
Évaluation :
5

Loved the online after hours check in.

John W. 
Évaluation :
5

Fantastic staff. Super friendly and helpful.

MICHAEL M. 
Évaluation :
5

Debbie was wonderful to work with.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly M. 
Évaluation :
4

Also good experience at this location.

David R. 
Évaluation :
5

Yes. Emily as amazing checking me out. Thank you!

Scott B. 
Évaluation :
1

I booked a truck for 6am and when I showed up to retrieve my key out of the locked boxes no key was there. My business relies on this company to stay afloat at the moment so any mistake as minimal as U-Haul employees forgetting a key can set me back big time. When I called for assistance they said I would have to wait till 7. For me that's not an option as I have customers I have to attend to at that time. Luckily someone showed up at 6:30 and could help us. Next time remember to put the keys in the box please and Thankyou

Zac T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia A. 
Évaluation :
5

Excellent selection, outstanding customer service The best UHaul location I have ever visited!

Ravi V. 
Évaluation :
1

Unfortunately we live in a time where employers are forced to employ people that are less than favorable to say the least. Visit this location for an example of this. I was physically threatened and told by an employee that he didn't need this f****** job whille I was trying to return a truck, at least I think he was employee since he wasn't wearing a uniform.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL I. 
Évaluation :
5

The guy at this facility told me I should have never been given this dolly.

Jesse M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Merci

MICHAEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

The young lady that manages this location is awesome!!

Jack B. 
Évaluation :
5

Best staff and location in Chandler and Greater Phoenix area👏👏😊

GARY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FIAMANAIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanchen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANETTE L. 
Évaluation :
5

No issues at at all.

Samuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa E.  |  Online Move In 
Évaluation :
1

I came in on October 31st 2021 to close out a unit. Signed paperwork, removed my belongings, and left. About 2 weeks later I received a call telling me that I need to come out a lock on my unit. I call back and inform them that I closed the unit out on Halloween evening and had nothing in there, plus I moved out of state. They informed me that there were items in there and I needed to come in to redo the process. I then asked to speak to a manager who was unable to come to the phone and was told he'd call me back. Next thing you know I get an auction email. Called again to let them know hey I signed a paper back in October and have nothing there. Was again told that they would take care of it and I needed to do nothing. Well nothing was done, now they claim I owe them for them not closing my unit out properly and allowing someone to place their belongings in my former unit.

Malisa J.  |  Expérience générale 
Évaluation :
5

This facility was clean and well maintained. Instead of moving my items I wish I could move the facility. I would highly recommend this site

TONY W.  |  Expérience générale 
Évaluation :
4

Make sure the side mirrors are aligned correctly before renting equipment.

David B. 
Évaluation :
5

Anna was great and always there to help! She is very friendly and made renting a truck, unit and buying boxes fast and convenient.

Jammie E.  |  Expérience générale 
Évaluation :
5

This is the 3rd time I've used the West Chandler facility. The staff is helpful and friendly. I've driven out of my way to use this location.

yolanda p.  |  Expérience générale 
Évaluation :
5

Isaiah Kella is amazing! He took care of us in our moving experience!

sandra P. 
Évaluation :
5

Aucun

JAVIER F. 
Évaluation :
5

Everyone very very helpful at this location , Anna great at what she does

CARLO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tristan T.  |  Expérience générale 
Évaluation :
5

I'll be back with another truck for you to send out.

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
1

There was never a time that our account was maintained with accuracy. Our code was never updated correctly so we were locked out most of the time. We couldn't even make it through the security doors. We had to upgrade to a larger unit and we went through the same subpar process we had with the first unit. Finally decided to close the account and go somewhere else.

JEFF F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff K. 
Évaluation :
3

Staff wad never clear on how to access building. They ALWAYS acted like I was bothering them when I came in. Never friendly, also when I went to get propane they did not answer the bell, (which said push for service).

Katrina S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roni G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Great experience like always

THEODORE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
3

No complaints or problems with storage. However, Be careful in renting trailers. The person that attached the trailer to the truck did not do properly. The trailer came off the ball of our truck. Not a good thing! Installation not done properly. Could have been an extremely dangerous situation in traffic.

suanne m.  |  Expérience générale 
Évaluation :
5

The manager who runs the place. Really is very knowledgeable. She knows her job in side and out,. I won't rent from no other place then this place. The customer service is 10.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david J. 
Évaluation :
1

They over charge me and i would like speck someone else thank u

Ulysses E. 
Évaluation :
5

Quick and easy check out process at counter. Shout out to the reps who go over coverage and details about the rental. Smooth check in process. Merci.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Making sure your customer has the items that they purchased before they leave the site. I had to drive back to your business and get the dollie and boxes that I ordered because they were not in the vehicle when I left. The guy who helped me at check in even confirmed that I still needed them but failed to make sure I had them before I left.

Lisa H. 
Évaluation :
2

Dropping off the trailer this morning (3/16/22) was horrible. Your staff failed to come out and inspect the trailer for over 20 minutes. When I went in to remind them, they were sitting around. This is unacceptable.

LaMon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

The staff is amazing at this Uhaul site . Anna is very nice she answers all your questions without making you feel like your a bother. I would recommendo this property if your looking to store your items . The property is clean and well maintained,

LISA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA T. 
Évaluation :
5

Have more dollys available. Reserved one but this location and the other locations in the area didn't have any available to rent.

Adam V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmagne M.  |  Expérience générale 
Évaluation :
5

Employee Anna Hintze is very helpful for me to have a storage locked because I loss 3 storages total every time I made reservation per storage on 24908 S. Arizona Ave in Sun Lakes. I was very frustrated for a month because every time I make reservation and never sent me an email for me to send my credit card information and my I.D. to hold the storage. The storages was sold to someone else. I could not trust with Sun Lakes storage anymore. I had to find another location storage. I explained to her what happened. Anna found a storage for me on 6190 W. Chandler. to locked it so I could have a storage. Anna really helped me out. She has a good personality, professionalism, caring for me and good patience with me. I appreciate her help. Good Job Anna. I am very satisfied that location because of Anna.

KEVIN C.  |  Premières impressions 
Évaluation :
5

Everyone was kind, professional, and knowledgeable. I was in and out.

KENNETH B. 
Évaluation :
5

Excellent customer service, thank you!

JINX S. 
Évaluation :
5

Super great service and friendly employees.

GEORGE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff S. 
Évaluation :
5

I met 4 of the attendants at this location and all were very courteous and attentive to my needs. From the personnel at the counter, to the individual that hook my trailer up with the aid of another. I had nothing more to do then back my truck up near the trailer. I'm sorry but I do not have their names but everybody that I encountered at the store showed very professional behavior. I will certainly use them again when they need arises.

Chris K. 
Évaluation :
5

Staff was very helpful. Easy to drop the trailer off. No navigation needed.

Sara O. 
Évaluation :
5

You guys are amazing! The gal that helped me was so professional and so courteous. Great service and I'm recommending you to everyone we know. THANK YOU!!

SONIA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadia R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey J.  |  Premières impressions 
Évaluation :
4

Very convenient, safe, secure and clean.

ARNOLD W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna D.  |  Expérience générale 
Évaluation :
5

Helped us get a storage place and went above and beyond.

Joshua R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shellie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA C.  |  Premières impressions 
Évaluation :
5

Best in the West

IRA J.  |  Expérience générale 
Évaluation :
5

All the staff was very friendly and helpful answered all my questions . Anna is very nice she let me know all my options about my storage she was very helpful , I recommend this storage to a friend and also a customer from my job. Everyone is great here 5 stars all all around . Thank you so much for being so great

LISA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry S.  |  Expérience générale 
Évaluation :
5

The team was great to work with. The manager was patient with answering all of my questions. The staff always greeted my husband and i when we arrived and provided the best customer service.

ELNORA C.  |  Expérience générale 
Évaluation :
4

Halls well lit, but storage unit had no light.

Jan H.  |  Expérience générale 
Évaluation :
2

I was in line for 30 minutes. There was only 1 customer ahead of me renting a truck. The customer was an employee and was trying to get an employee discount. The person behind the counter did not know how to give a discount. Another employee came in and said she had to start over. Then when she started over the customer's employee number didn't work. It's unclear if this was a system issue or an incorrect number. Finally, the worker from outside helped me get my rental space. It took at total of 45 mins to to get my space that I had already reserved online. This was an excessive amount of time when only 1 person was in line ahead of me. Merci

Steve R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL P.  |  Expérience générale 
Évaluation :
3

Due to the truck rentals the loading dock would be crowded with parked cars. It was difficult to load and unload. General parking was almost non-exeistant.

Dan H.  |  Expérience générale 
Évaluation :
3

I do not want to give the facility a bad review, but my last interaction is what made me not want to deal with this particular property again. The gentleman that assisted me was rude, unhelpful, and just plain did not care about his job. On top of all of that, I am being denied my prorated amount. The guy rudely said, We dont give any money back here. I am not happy with his behavior or the way he treated me. I am very frustrated with the fact that prorated amounts are not provided, I just paid for an entire month in the 13th and we moved out yesterday. That is sad, other properties give their customers their money back not steal it.

Luis D.  |  Expérience générale 
Évaluation :
5

Truck, moving help, and storage connections from U-Haul account made moving go smoothly and less stressful. Merci.

Gary C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C.  |  Expérience générale 
Évaluation :
3

Direct phone contact is unavailable when needing to speak to someone about storage. The only option is to speak to someone whose geared for reservation of equipment.

MARCIA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan A.  |  Expérience générale 
Évaluation :
4

They were most helpful gracious and knowledgeable. There were 4 employees, all were very friendly. Merci

Zunique E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne K.  |  Expérience générale 
Évaluation :
5

Great place to do business, professional, friendly and always helpful.

daniel G.  |  Expérience générale 
Évaluation :
5

The staff at this facility was always helpful and very pleasant.

Diane D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott E.  |  Expérience générale 
Évaluation :
3

Charged my acct after I closed my storage... hard to get my money back

KELLEY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia D.  |  Expérience générale 
Évaluation :
5

Nice and clean. Easy to access and friendly staff that was always helpful.

Michael K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott E.  |  Premières impressions 
Évaluation :
5

All the employees at the Chandler Blvd. & Kyrene UHall were friendly and positive. A great team there. I will definitely return when in need of storage or a moving vehicle in the future. Excellent Job!

neil t.  |  Expérience générale 
Évaluation :
5

Couldn't have asked for a better experience. Merci.

Steve E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara L.  |  Expérience générale 
Évaluation :
3

Water damage on some furniture.

Jordan W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX B.  |  Premières impressions 
Évaluation :
3

I need to validate my return money on two units I never ended up renting. #1474 and # 2083. I believe #1474 was collected and transferred into 2083. Either way I need refunded $104

MARCIA C.  |  Premières impressions 
Évaluation :
1

First off I was not the person who started a lease with U-Haul but still was responsible. They never physically saw me sign or set up a U-Haul account and I was harassed every month. I was called back in June or July and told my storage unit was around &900 plus and I told them they could send the unit to auction. For some reason after that they kept calling me about the unit and kept asking for a payment until it reached close to $2000. Now one I'm not paying that because as I stated I never started an account with U-Haul and it's illegal for someone else to initiate a unit in someone else's name and make the party responsible. Second, I told them when they called in June send it to auction and they decided to keep it open to reck up almost another $1000 on charges they are gone default for me to pay which I'm not. I will report this to the BBB and any action needed to move forward I am willing to take.

Kyvarri P.  |  Expérience générale 
Évaluation :
3

Oui

AHMADHASAN T.  |  Expérience générale 
Évaluation :
5

Anne was wonderful. Very helpful.

Virginia D.  |  Premières impressions 
Évaluation :
5

The general manager on site and the other staff were super helpful and great to work with.

Laura M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

telesia j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dario P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vlad Z.  |  Expérience générale 
Évaluation :
5

Very helpful

Monica s.  |  Premières impressions 
Évaluation :
5

staff was very helpful and the facility was well maintained

judy w.  |  Expérience générale 
Évaluation :
4

I didn't get the gentleman name but he was nice and curtious with customer service and helped me find the storage unit i will be using.

telesia j.  |  Premières impressions 
Évaluation :
5

Can’t be any better! Thank you!

SCOTT B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anaid U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerold O.  |  Expérience générale 
Évaluation :
5

Isaiah and Anna did an amazing job! Will definitely recommend! Also loved that there was a one way trip special for a unit it worked out perfectly!

veronica s.  |  Premières impressions 
Évaluation :
5

The girl who runs the place. She's amazing and has the best customer skills.

Scott B.  |  Premières impressions 
Évaluation :
5

My experience was fantastic. This was my first time using all the services from moving supplies [love the dish kits], truck rental, and moving helpers. From beginning to end the team was exactly what I needed. Storage was easy to get into, plus having the deck line up with the back of the truck made it easy for the Helpers and the free access to the carts was extremely helpful. #happycustomer

ELNORA C.  |  Premières impressions 
Évaluation :
5

The general manager on site was very helpful and friendly and worked with us after being told about the free 30 days storage unit with call center people when she told us Uhaul wasn't doing that anymore.

Laura M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delissia S.  |  Expérience générale 
Évaluation :
5

Anna and the Isaiahs were so helpful, friendly and accommodating going above and beyond to assist, I’n so appreciative for that!

Kira V.  |  Premières impressions 
Évaluation :
3

Very upset unit leaked lost alot of my stuff due to mildew

Donnetta A.  |  Expérience générale 
Évaluation :
5

Thank you so much for your help especially since we couldn't afford payment any longer and you allowed us to pay a small fee to remove our possessions! We are very grateful as Covid has really put us in a bad financial bind and with sympathy and understanding we didn't lose our valuables. Thank you! I will recommend Uhaul anytime someone needs storage or moving supplies . You guys have been great!

lynn s.  |  Expérience générale 
Évaluation :
5

The customer service is very good.

SCOTT B.  |  Premières impressions 
Évaluation :
1

Hours not posted correctly. Big 24 hour access sign by door. Got locked out while trying to move and had to call after hours to open so I could close unit and get my belongings. Called about having monthly canceled early since it was 3 days into new month. Told them we had everything cleared. Was told can't cancel the month and its rented by the month. Next time I came since I had to rent the whole month and I figured I'd pit a few thing in the unit. they had zip tied our unit closed and marked it clean and ready to rent. Had to go to office during business hours to have them remove and fix system. over all nice place but extremely poor communication. I will highly recommend that anyone I know go somewhere else. On side note the manager on duty was very professional and understanding of my frustration.

Kenneth L.  |  Expérience générale 
Évaluation :
5

Very nice facility.

SERGEI K.  |  Expérience générale 
Évaluation :
5

Friendly an polite

Richard S.  |  Online Move In 
Évaluation :
5

Anna is an excellent manager of the facility.

Arthur H.  |  Expérience générale 
Évaluation :
5

Your all doing an awesome job...I recommend U-HAUL to frie ds and family, great rates too...thank you for all your HELP.

Virginia L.  |  Premières impressions 
Évaluation :
2

I had reserved a climate controlled storage unit on Friday, I received a voice mail on Sat morning that somehow they no longer had that unit so I had to scramble to find another storage unit. I had another U-box in storage & went there to add more items & they had moved it to another facility without my knowledge.

Deborah C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy B.  |  Expérience générale 
Évaluation :
5

Worked w the manager and she was great!

Andrew O.  |  Premières impressions 
Évaluation :
5

Great job!

John K.  |  Premières impressions 
Évaluation :
5

My excellent experience is 100 % because of Anna Hintze, the General Manager of this location. She is the only reason this store functions, by leading and having the respect of her staff. Ms. Hintze is hindered by one female employee though, but maybe she is new. If this young girl is not new and there isn't a specific need for another body, she really should seek employment elsewhere because of her lack of any knowledge and zero customer service.

BUFFY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reinmar F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R.  |  Expérience générale 
Évaluation :
1

Staff was not friendly or helpful.. over charged me and gave me wrong information.. Will not use facilities ever again.

THADDEUS P.  |  Expérience générale 
Évaluation :
3

When I initially set up my storage unit, there were a lot of issues get a pin or card to work on the doors and I kept having to go back in to the store to try to figure it out. The person who helped me first also did not show me where my unit was or remove the uhaul lock so I could open it and use my own, I had to go back down after finding the unit on my own to request the lock be removed. When I later reserved a truck and one way drop off of the truck because of how far my storage unit was from my new house, I was informed the day before pick up that I couldn't do this unless I changed my truck reservation to a later time. Everyone I interacted with was very nice but overall my experience was that every department at Uhaul is extremely disorganized, which just added to the stress of the move itself.

Miriam P.  |  Expérience générale 
Évaluation :
5

Anna Hintze provided our family the most professional, extremely efficient and much appreciated service ever during a recent rushed and stressful move! She signed us up with an account and got us right into a unit so quickly and because of her, we'll definitely recommend this location and share our experience with anyone moving or needing a storage unit or rental truck! We are so appreciative of Anna- this was the best business experience we've had in years! Thank you so very much! Cynthia Hale and family

Cynthia H.  |  Expérience générale 
Évaluation :
1

Abysmal considering the unit I rented was not available. What does a reservation mean??? Apparently nothing to this uhaul location. I move my stuff across the country to have no storage unit. You failed me. I was forced into a unit I did not want. If it wasn't for needing something ASAP, I would not be storing here. I expect follow up and an explanation.

James M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Premières impressions 
Évaluation :
5

The staff was super helpful, and it allowed us to execute our moving and storage plans even more quickly and painlessly than we expected to. Thank you U-Haul West Chandler!

ANDREW P.  |  Expérience générale 
Évaluation :
5

I love the guy that checked me in. He is so thoughtful and detail orientated. His attitude is great; even when it is crazy busy. He checked me in when the moratorium expired, he had a busy day and still smiled and did not cut corners with me. I appreciate him. Anyhow, he an excellent employee and you should be thankful to have such a great guy on your team

KIMBERLY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVADOR C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anaid U.  |  Premières impressions 
Évaluation :
3

I would not recommend the moving services offered through the movers site. They are terrible. But the truck got me from one place to the other without issues.

Delissia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S.  |  Premières impressions 
Évaluation :
5

Staff was great.

DOUGLAS B.  |  Premières impressions 
Évaluation :
5

The Customer Service was exceptionally helpful and very friendly.

judy w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C.  |  Premières impressions 
Évaluation :
1

Truck smelled like dog poop, staff was rude and unit was much smaller and harder to get to than advertised! Will never use Uhaul again.

THADDEUS P.  |  Premières impressions 
Évaluation :
5

Possibly come up with a better way to enter the facility. The card reader barely works. Checking out at a different one is concerning

Alan P.  |  Expérience générale 
Évaluation :
5

Have been using this location since 2000. Always good service and good pricing.

SERGEI K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalva G.  |  Expérience générale 
Évaluation :
5

I found the staff quite friendly & helpful - especially Anna. Everything went quite smoothly on move in day. My only suggestion is to maybe have some longer carts that would acomodate larger items like sofas, mattresses, etc.. My movers had trouble with the larger items on the carts provided.

Nancy G.  |  Premières impressions 
Évaluation :
5

The 4 foot high storage is ridiculous. They should be 4x4x8, not 4x8x4. And your website should be clearer about it.

Kristina S.  |  Premières impressions 
Évaluation :
4

Need to be 24 hr storage access

Tara L.  |  Premières impressions 
Évaluation :
5

There is a new manager at this location. I would like to thank her for her professionalism and excellent customer service skills. I was frustrated and it was so easy to talk to her. She was great. Location 6091 w chandler Blvd. chandler az You picked a good one. She is very nice and firm

Kathy B.  |  Premières impressions 
Évaluation :
1

I have called and emailed numerous times and the manager has not called me or written me back. I will be moving my items out soon. Worst service.

TAMMY S.  |  Premières impressions 
Évaluation :
2

Staff put a lock on my unit while I was moving everything out and didn't know it was open on weekends (they weren't open on weekends in the city I moved from) so I had a fun extra charge of $350. Was so nice not being able to afford food and having to eat at work every day. Didn't have a whole lot left in there but ended up having to leave what little was left. Probably gonna get a letter saying they want another 200-300 for not removing everything.

Angelo V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Esther L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas P.  |  Premières impressions 
Évaluation :
4

I am disappointed in your policy that does not allow, long-time customers of yours in good standing, to prorate days left in the month when they have to move out of their storage space early. You should only charge good customers for the days they actually used the storage space. Merci!

Mark B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briyanna G.  |  Premières impressions 
Évaluation :
5

I have been using this u-haul location when needed since about 1994. The staff has always been professional and has provided the absolute best service. Every experience with this u-haul location has been fantastic. The facility is always spotless clean and their vehicles are like brand new. My neighborhood is lucky to have this u-haul at our service!

HERMAN S.  |  Premières impressions 
Évaluation :
5

We had 2 different stores help us find a unit and the customer service was absolutely amazing! Everyone went out of their way to help us, and the men that helped us fill out the paperwork and payment were extremely kind and happy. Would highly recommend them to everyone we know.

Carter T.  |  Premières impressions 
Évaluation :
3

Staff was friendly but we did not get exactly what we wanted for storage. They tried though.

Courtney A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACKIE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy B.  |  Expérience générale 
Évaluation :
5

Everyone over at the facility on Chandler Blvd and Kyrene Rd are alway excellent, ready to assist and pleasant to work with. Great work gang!

RONALD B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky h.  |  Premières impressions 
Évaluation :
5

A great place and great staff. I been their for over 10 years sad to go.

ROBERT T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST A M.  |  Premières impressions 
Évaluation :
5

The staff members were very helpful and knowledgeable. We were directed to the choices we had, but there was no pressure to make a particular decision. We've used this facility in the past and were happy with the previous services. That was the deciding factor in returning. New staff and manager but the services were even better than in our memory -- excellent.

Virginia S.  |  Premières impressions 
Évaluation :
3

This specific location was ideal and had great staff friendly atmosphere welcoming. I decided to move out all my stuff and leave as a customer because since management changed a few months ago the service went out the door. From threatening to remove my "Privileges" for a rock that was holding up a door to smoking right in front of office door while her kids play in areas trafficked by movers and moving vehicles. I will not be using uhaul for storage ever again due to these experiences nor will I recommend this location.

Teejey U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Premières impressions 
Évaluation :
5

We have rented trucks abs trailers and now have a storage unit. Everyone is helpful and friendly.

Marnie N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qinzi L.  |  Expérience générale 
Évaluation :
5

My family has used this facility for years, and have never had a bad experience!

JOSEPH J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIA L.  |  Expérience générale 
Évaluation :
5

Very helpful manager.

Carolyn B.  |  Premières impressions 
Évaluation :
3

Overly priced storage units. Had to pay for climate control which we didn't ask for. Had to pay extra for that.

Orlando S.  |  Expérience générale 
Évaluation :
5

The gentleman that I got the truck from was very nice and helpful. The facility was easy to find and get into and out of.

Jeanette C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas V.  |  Expérience générale 
Évaluation :
5

A very good experience. The General Manager Loretta, made the start-up process simple and easy.

William H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall S.  |  Expérience générale 
Évaluation :
5

Merci

Jacqueline J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H.  |  Expérience générale 
Évaluation :
5

Manager Loretta, very helpful and accommodating in every way! Love the outdoor drive up convenience! THANK YOU Chandler UHAUL!

DAVID G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M.  |  Expérience générale 
Évaluation :
1

Bait and switch with truck drop off charges. Charged for fuel I didn't use. Double charged for insurance. Rip off. Disputing with bank. Terrible service

RYAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER V.  |  Premières impressions 
Évaluation :
5

Extremely friendly, professional staff. Great convenient location, very accessible and maintained.

LORETTA W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

caprice h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall S.  |  Premières impressions 
Évaluation :
3

I went in early to secure all paper work and get storage unit. Well the salesman gave me a unit number. So, we left to get the traler and being under the stress of moving. We went to unload. Well holly cahoes. Gate wouldn't work when we applieed our number even with the help of a employee. Then after driving around gor 20 minutes decided there was no such unnit. The the employee took us back to the office to find out those hadnt been set up yet. So the lady so upset I didnt get her name. Said she could set us up on a inside unit. So, she did well it increased my rental cost So. I.m not a happy camper at all. But last minute need I had to go with it. I think yoy need Train your employees

Donna D.  |  Premières impressions 
Évaluation :
5

I am so pleased and amazed with the great customer service Loretta, the manager and her crew offer to their customers! It's a well oil machine that makes your visit very comfortable. They go out of their way to provide great customer service and I really appreciate them. I really recommend Uhaul on Chandler Blvd and Kyrene!

Diana A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S.  |  Expérience générale 
Évaluation :
2

It's really sad after answering "yes" to several questions about the facility and staff, and to rate this location with two stars. Why? It's this... I vacated my storage unit on the 22nd. I asked what more do I need to do as my unit was cleared out. The staff said to leave the door up/open, and they'll take care of it. Following the Christmas holiday I received an email notifying me of a late fee. I wasn't pleased with this, but having called corporate and then speaking with the manager, the matter was resolved. I was set to leave another five star review; but then Sunday I received a message from my brother who was concerned about a late fee and monthly rental charge. This upset me greatly as now my Emergency contact was sent a bill. An Emergency contact is not someone who's a co-sign to a rental agreement. It's someone who's to be notified if something should happen to me... injury, or death. Really?! You've sent my brother a bill? Any idea of what harassment is? I really should stick you with a one star rating, but unlike U-Haul sending my brother a bill, I'm a touch more considerate, understanding, and forgiving. It would be wise that a handwritten apology be sent to my brother. Is that asking too much for someone to do as an adult, and kind human being? Beware all others now when filling out that section of a rental agreement. Guard your contacts from any nuisance correspondence that will result in unnecessary drama, and stress.

Christopher A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorrie P.  |  Expérience générale 
Évaluation :
5

i wish the storage units had lights in them or electric access to plug light in so you could see while you are accessing your unit and storing your items

LISA K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joannie d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Odis W.  |  Expérience générale 
Évaluation :
5

Anna was especially helpful during my move from the Midwest Switching to a larger unit was made very easily. The staff is very courteous.

Connie N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSEPH B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phil s.  |  Expérience générale 
Évaluation :
4

Not allowing new move ins more than just the business hours access would be nice.

Malisa J.  |  Premières impressions 
Évaluation :
5

The best part of my moving experience was arriving here and receiving great customer service. What's more, learning I had a free months storage with my move. No one else with U-Haul in K.C. or corporate shared this information. Thank you for your help, and service. I was resigned to making this my final use of U-Haul; but due to the employees here at West Chandler, I may give U-Haul future consideration.

Christopher A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZANDRIANA T.  |  Expérience générale 
Évaluation :
5

Excellent staff, helpful in every way.

James K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Senga k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G.  |  Premières impressions 
Évaluation :
5

Eric was very nice and when Tamika was there she was very nice also.

Gina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol T.  |  Expérience générale 
Évaluation :
5

Great customer service in the office at this location!

Kori B.  |  Online Move In 
Évaluation :
4

Have had 2 units there since 2018.

Jemy A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN L.  |  Expérience générale 
Évaluation :
4

The first part of our using your facility I thought the area of our room was not quite cool enough

ormal s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B.  |  Premières impressions 
Évaluation :
3

This place needs improvement with knowledge of their work ethics and a little more helpful.

Esther L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN C.  |  Premières impressions 
Évaluation :
5

Fantastic customer service.

PRESCILLA G.  |  Premières impressions 
Évaluation :
5

Our customer service rep, Dominic Torres, was awesome to work with. He was very friendly, had the knowledge about what I was looking for, stayed COVID cognizant and made our experience so stress free that i will certainly recommend this UHaul facility to others. It was the best customer service that we've had in a LONG time!

Mia K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy O.  |  Expérience générale 
Évaluation :
5

Great staff! A special appreciation to Manager Jade, thank you so much for your kindness during my Uhaul experience at the Chandler/Kyrene location!

deborah c.  |  Expérience générale 
Évaluation :
5

Everyone was fantastic! Very helpful and compassionate. We were tired after an emotionaly and physicaly exhausting move.. The staff made the whole process easy. After we were done moving into our storage units and went to check the truck in, the GM, Jade offered us water to make sure we were hydrated. This locations staff and facility are top notch!

Barbara M.  |  Premières impressions 
Évaluation :
4

Service was great and I appreciated the “heads up” when it came time to pay the rent.

Eunice L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODI D.  |  Expérience générale 
Évaluation :
5

I appreciate the first month free and VERY reasonable monthly charge 👌👍 Great assisting staff 😎👍👍

Everest W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

falencia t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette S.  |  Expérience générale 
Évaluation :
5

Dominic and Isaiah was the best customer service I have ever received!! I had an issue that they actively worked at for hours and stayed positive throughout the whole journey!! These men need raises!

Jayci T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scot m.  |  Expérience générale 
Évaluation :
5

Great friendly staff. Manager is awesome.

Michael K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo C.  |  Expérience générale 
Évaluation :
5

great

Ignacio M.  |  Expérience générale 
Évaluation :
5

Great staff, customers were very friendly. Simple Moving company, Tray was fantastic in helping me out of the clear blue, overhearing my conversion he politely step in an offered his assistance which was a Blessing to me.

Noel D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mina N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B.  |  Premières impressions 
Évaluation :
5

The front desk staff were very professional and helpful. Thank you for helping making our move easier.

Ronald R.  |  Premières impressions 
Évaluation :
5

We really appreciate how professional your people are and how clean the facility is.After renting four years never had a experience.

jeanne t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tracy h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

optima t.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brock W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi B.  |  Premières impressions 
Évaluation :
5

This storage facility and staff far exceeded my expectations I it appreciate that they are taking every precaution necessary to prevent the spread of the virus for the safety of their employees and for the community on top of that during this time of crisis they are giving one month free and that means free there is no hidden charges it's not a gimmick when they say they're giving you month free it doesn't mean next month or break it up into 3 months they literally gave me storage for nothing out of pocket but that's not what I appreciated the most I appreciated the friendliness of the staff I appreciate the helpfulness and the fact that they have so many carts available to move your stuff I've never experienced a storage unit like this and if I move out of this city it's worth the drive-in me that keep them so I don't say this lightly they are far the best storage I've ever experienced and I am very pleased with the service and precautions they are taking if there was more than 5 stars I would give it

Amber C.  |  Premières impressions 
Évaluation :
5

Merci.

Joe C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ignacio M.  |  Premières impressions 
Évaluation :
5

Man that helped me was polite, friendly and made sure he explained everything.

Tesha G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosey S.  |  Premières impressions 
Évaluation :
5

Staff has been excellent very helpful every time I come in.

ebonee s.  |  Premières impressions 
Évaluation :
5

My check process was very smooth. The agent showed me how to check-in and out of facility during business and no business hours.

GATHON M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria G.  |  Premières impressions 
Évaluation :
5

The staff was fantastic! Zaire is an absolute professional and took me through the whole facility rental process with ease. The entire U-Haul crew at this facility was fantastic!

Herman S.  |  Premières impressions 
Évaluation :
1

They were trying to help me 2 days of storage but didn't let us know that 24/7 hour wasn't working for my card so I had to call manager but didn't go through, it just went through voicemail. So my husband was very disappointed because we had to bring those boxes into our house.

Jane S.  |  Premières impressions 
Évaluation :
5

Very secure

Linda M.  |  Expérience générale 
Évaluation :
5

The service is perfect. All concerns that I have were answered on a timely manner. Thanks to the great customer service of one of your staff (Eric) who guided me to everything flawlessly.

Julio t.  |  Premières impressions 
Évaluation :
5

Excellent experience and fantastic employees. I did however not enjoy the last unit I was in asIt was supposed to be a climate controlled unit, but that side of the building is extremely hot.

DEBORAH W.  |  Expérience générale 
Évaluation :
5

Eric was very helpful. He found a unit close to the elevator for us and explained everything very well. It was easy and painless.

CAROL & TIM L.  |  Premières impressions 
Évaluation :
5

Good location.

Karen G.  |  Expérience générale 
Évaluation :
5

Courteous service thank you

Mechelle S.  |  Premières impressions 
Évaluation :
5

These guys were awesome. They were so friendly and so helpful. They were great at making sure we had everything we needed. Merci.

Robert D.  |  Premières impressions 
Évaluation :
5

It was a wonderful experience!

LINDA H.  |  Expérience générale 
Évaluation :
1

My unit was flooded and I was left hanging by your insurance company. I was treated like it was my fault. The only good point are the helpful people who work in the office.

NEIL W.  |  Expérience générale 
Évaluation :
4

Facility was always clean always welcoming all the staff is always very nice the only thing I would change is allowing 24 hour access with the normal rate because sometimes people need to get their st

TIM D.  |  Expérience générale 
Évaluation :
5

The Manager was extremely pleasant and helpful

tim b.  |  Expérience générale 
Évaluation :
5

S.O.

Marcus L.  |  Expérience générale 
Évaluation :
5

Nice people

Donald P.  |  Premières impressions 
Évaluation :
5

Customer service agent was very professional and helpful. Definitely would recommend this location to family and friends. Chandler Blvd and Kyrene.

Elizabeth D.  |  Premières impressions 
Évaluation :
3

Was put on hold for a long time could not get through the 1-800 numbers

gary e.  |  Premières impressions 
Évaluation :
5

Jade was wonderful to work with. Storage area was so clean.

Richella T.  |  Premières impressions 
Évaluation :
5

I was booked to drop off and rent a unit from a smaller uhaul facility down E. Chandler and they were not expecting me, and did not not me scheduled... (I cannot continue). This one was amazing!

GinaMarie N.  |  Premières impressions 
Évaluation :
5

I love UHaul. I have used UHaul whenever I move.

Paul V.  |  Expérience générale 
Évaluation :
4

Exceptional customer service! Pricing is very reasonable!

Randall T.  |  Premières impressions 
Évaluation :
5

I love UHaul.

Paul V.  |  Expérience générale 
Évaluation :
3

My storage unit was broken into, so I only had used the facility for less than a month.

Jennifer P.  |  Expérience générale 
Évaluation :
4

Most of the employees were very helpful and friendly but the manager at times displayed impatience and irritation.

robyn d.  |  Expérience générale 
Évaluation :
5

Eric and Isaiah were awesome to work with they were very helpful

Volkmar L.  |  Expérience générale 
Évaluation :
5

The staff at UHaul are fantastic, friendly & knowledgable. Enjoyed working with them. Paul

Paul V.  |  Premières impressions 
Évaluation :
5

Excellent facility - stored furniture while moving from California. Used temperature controlled unit - well worth the extra money. Staff was always very helpful and friendly. Would highly recommend.

Greg V.  |  Expérience générale 
Évaluation :
5

The young lady that helped me with getting my storage space was really nice and made the process so easy.

Christina B.  |  Premières impressions 
Évaluation :
3

This facility was ok for my use. The beginning of my storage was a nightmare...the person at the desk had things all screwed up and was quite frustrating. After that things went fine.

Mike S.  |  Expérience générale 
Évaluation :
5

Would recommend u to my friends staff went above and beyond to help and are very friendly.

JOHAN S.  |  Expérience générale 
Évaluation :
5

Very helpful staff members in and out of the office. The facility is very clean.

Eugene E.  |  Expérience générale 
Évaluation :
5

Merci.

TAMMY J.  |  Expérience générale 
Évaluation :
5

There was never a problem there. Someone was always there when needed. Very clean.

Carole S.  |  Expérience générale 
Évaluation :
5

Clean truck

Catherine T.  |  Expérience générale 
Évaluation :
5

Nice facility, nice people.

jonathan k.  |  Expérience générale 
Évaluation :
5

I have had a storage unit here for 5 years. During that time, the staff was friendly and helpful, and the facility was always clean and secure. I would definitely recommend it for storage and moving.

TIM W.  |  Expérience générale 
Évaluation :
5

Great staff. Kaetlyn, Chelsea, Adam and Richard and some other staff sorry don’t know there name all staff are great.

Elizabeth C.  |  Expérience générale 
Évaluation :
3

Though most of the staff was friendly the manager Adam is quite arrogant...It would be nice for the access hrs to be at least til 9pm like most other facilities especially for those who work day hrs

ANNETTE S.  |  Expérience générale 
Évaluation :
5

I have used

Margeret R.  |  Expérience générale 
Évaluation :
5

Staff was very helpful. facility was clean and secure. I never worried about the safety of my stuff.

MIKE F.  |  Expérience générale 
Évaluation :
5

Everyone was super friendly and helpful. Was a very smooth and quick check in.

yvette r.  |  Premières impressions 
Évaluation :
4

Need temporary storage for a few months. Worked out perfect, accessibility and no contract.

Mark O.  |  Expérience générale 
Évaluation :
3

The reason I am rating it as average is because the new manager would not work with me after the government shutdown was over and take into account that we had our HHGs out on 2/1 vice 1/28.

cheryl b.  |  Expérience générale 
Évaluation :
5

Destiny is great!

JOEL H.  |  Premières impressions 
Évaluation :
5

I have rented a storage room for the last 15 years. I'm retired now and only have terminated the rental due to reduced income. If needed, would definitely return to this facility.

MARY J.  |  Expérience générale 
Évaluation :
1

Staff was rude. God forbid, when moving out there isn't some where to through away a box. Went to through 1box away and they said i would have to pay dump fee. This is after spending $12000 there

CARSON W.  |  Expérience générale 
Évaluation :
5

I was very pleased with the customer service representative at the location. He was very helpful and friendly

beatriz a.  |  Expérience générale 
Évaluation :
5

Thank you for years of great service while we had our stuff stored there. Y'all are the best!

FREDRICK E.  |  Expérience générale 
Évaluation :
5

Amazing customer service and great facility. Randall goes above and beyond to ensure his customers are happy and have what they need. A++++ rating!

cheryl b.  |  Premières impressions 
Évaluation :
5

Always we are treated so well here! Great staff ... friendly and helpful!! Thank you

TODD B.  |  Réservation 
Évaluation :
5

My experience was very quick, knowledgeable, and friendly.

teresa a.  |  Expérience générale 
Évaluation :
4

The manager and staff were very knowledgeable and helpful on getting the right unit i needed. This location is close to my house and have been referred by a friend that this place is good.

Mike S.  |  Réservation 
Évaluation :
5

Great experience.

William A B.  |  Réservation 
Évaluation :
5

Staff was helpful. A person helped me get a couple of big boxes I purchased at the store up to my storage unit.

nery a.  |  Expérience générale 
Évaluation :
5

they were excellent and very helpful

ted p.  |  Expérience générale 
Évaluation :
5

Would highly recommend this place to many for their needs and services

Anthony B.  |  Expérience générale 
Évaluation :
5

They always have a truck available

Tesha G.  |  Réservation 
Évaluation :
5

Very helpful in what I was looking for.. very professional . Well put together team.

ray h.  |  Expérience générale 
Évaluation :
5

We had multiple units for 10 years and also over the years rented trucks all good experience.

COURTNEY S.  |  Expérience générale 
Évaluation :
4

A little inconvenient layout. Had to go through interior doors about the width of a house front door to reach my unit. And the door doesn't remain open on it's own. Easy loading dock, very secure.

Brian J.  |  Expérience générale 
Évaluation :
5

Still not sure what the idea behind the two keypads is. Also, the interior doors don't allow for pallets and are an added hassle for moving through larger items.

Troy S.  |  Expérience générale 
Évaluation :
2

2 reservations, truck & storage. Truck rental was great! Reservation for the storage was THE worst service I've ever experienced. Uhaul missed it on all levels. Cancelled & went w/ Public storage.

Vanessa L.  |  Réservation 
Évaluation :
4

Merci

KAREN C.  |  Expérience générale 
Évaluation :
5

Thanks for your excellent customer service!

Michael M.  |  Expérience générale 
Évaluation :
3

Friendly, but not all information about check in or lock on my storage given. Paid $130 to get a locksmith when no extra key was available to our unit. if I had known I would have had one made

yvette s.  |  Expérience générale 
Évaluation :
5

Thank you to the Owner, had an issue and I called the Owner and the issue was addressed immediately .....

Jacqueline J.  |  Expérience générale 
Évaluation :
3

Some staff had a stale attitude while few were kind and caring

diamond b.  |  Expérience générale 
Évaluation :
5

Having just moved here and using this storage facility for a month was a excellent experience and I want to thank them.

Debbie P.  |  Expérience générale 
Évaluation :
5

We were very pleased with all aspects of this facility. clean, well lit, easy access and very helpful staff! Recommend very highly if you need storage!

EDWARD M.  |  Expérience générale 
Évaluation :
3

Our climate controlled unit was always hot. They said it would be fixed but never was. The lights only worked part of the time.

Jeffrey S.  |  Expérience générale 
Évaluation :
5

Treated great from the moment i arrived

Richard C.  |  Expérience générale 
Évaluation :
1

Uhauls and broken down vehicles parked around perimeter of storage lot in none parking spaces. We couldn't get our 5th wheel without asking them to move them. Gate left open and unsecure.

Richard T.  |  Expérience générale 
Évaluation :
5

I'm very grateful for the service. thank you

salvador m.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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