Customer Reviews for U-Haul Moving & Storage of West Chandler

6 118 évaluations

6190 W Chandler Blvd   Chandler, AZ 85226
(Chandler & Kyrene)

(480) 598-8846

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 598-8846

6190 W Chandler Blvd
Chandler, AZ 85226
(Chandler & Kyrene)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

la donna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna O. 
Évaluation :
3

Ordered a 26 ft truck the day before the reservation I was notified the whole phx metro area did not have what I reserved. It was suggested I take 2 15 foot trucks. I had not choice but to agree because it was such a short notice & I had to move. I did have to order 2 trucks at a good deal but I still had to pay for gas one two trucks.

Johannah Y. 
Évaluation :
5

Merci

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

I drove in to the drop off point. The service representative unhooked the trailer and off we went. The entire process took maybe 4 minutes. Very efficient!

Lisa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony F. 
Évaluation :
5

Everything was perfect !

DANIEL S. 
Évaluation :
5

Super fast and convenient Everyone was pleasant and helpful

Troy B. 
Évaluation :
5

I rented a trailer in Boston to pull to Arizona. My truck brokedown in new mexico. I then rented a truck to finish getting trailer to Arizona. Then drove back and rented car Carrier and pulled car to Arizona. Everyone in all three locations where great. They helped me in so many ways to figure out how to fix the trouble I was in . uhaul is great

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE M. 
Évaluation :
5

Anna is an excellent manager of the facility.

Arthur H.  |  Expérience générale 
Évaluation :
5

Offer a cold water drink on a hot summer day maybe.

MARK C. 
Évaluation :
1

This location was helpful. I appreciate the help we received here after U-Haul messed up our reservation but the trailer we received did not have working lights. We had to drive in the dark up north without lights. The general U-Haul scheduling system is the worst. U-Haul messed up our reservation three different times which made the moving process incredibly stressful and cost me extra money needing to take multiple trips. I will never recommend U-Haul to anyone. I would like a call back from U-Haul.

AARON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy D. 
Évaluation :
5

Y'all are always so incredibly helpful. Thank you for making a potentially shitty experience so enjoyable.

HOLLIE B. 
Évaluation :
5

Honestly, as far as I am concerned, there is only one company to rent a truck from and this experience solidified that for me.

Stetson P. 
Évaluation :
5

Excellent Service

STEVEN C. 
Évaluation :
5

Always a reat experience

MARK D. 
Évaluation :
5

Your all doing an awesome job...I recommend U-HAUL to frie ds and family, great rates too...thank you for all your HELP.

Virginia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane P. 
Évaluation :
5

The staff were friendly the equipment great 👍

THOMAS R. 
Évaluation :
5

The gentleman who received/disconnected the trailer was very helpful and upbeat. I will be recommending this place to friends and family.

Lawrence C. 
Évaluation :
2

I had reserved a climate controlled storage unit on Friday, I received a voice mail on Sat morning that somehow they no longer had that unit so I had to scramble to find another storage unit. I had another U-box in storage & went there to add more items & they had moved it to another facility without my knowledge.

Deborah C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JARRIS V. 
Évaluation :
5

I was supposed to pick up my reserved truck at 8:00 via mobile pick up. When I attempted to, it said I must pick it up at 9:00 in person. Wasn't thrilled killing an hour in the heat.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

Staff was acommodating and somewhat personable.

JEFFREY G. 
Évaluation :
5

Not enough mileage allowed for my trip. I went over by 18 miles and was only 8 $but should have had no problem making it to my destination without going over.

RUSTY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STACY B. 
Évaluation :
5

Excellent customer service

RICHARD C. 
Évaluation :
5

Worked w the manager and she was great!

Andrew O.  |  Premières impressions 
Évaluation :
5

Keep up good work

JOHN W. 
Évaluation :
5

Great job!

John K.  |  Premières impressions 
Évaluation :
5

My excellent experience is 100 % because of Anna Hintze, the General Manager of this location. She is the only reason this store functions, by leading and having the respect of her staff. Ms. Hintze is hindered by one female employee though, but maybe she is new. If this young girl is not new and there isn't a specific need for another body, she really should seek employment elsewhere because of her lack of any knowledge and zero customer service.

BUFFY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Analisa R. 
Évaluation :
5

The staff at the front desk do an incredible job of customer service. My rental experience could NOT have gone more smoothly. Kudos to the two young ladies that helped me last Fri morning.

ALFRED T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
4

I was forced to go to this location after my pick up location was changed and nobody told me. So my uhaul experience was not a good one in general right off the bat. The young lady at this location was very helpful in making sure I had my truck and was on my way quickly. She was great.

THOMAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANJAY KUMAR V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Excellent service à la clientèle

Margarita K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA J. 
Évaluation :
4

The people were very helpful at this location when turning in both the trailer and truck.

Richard K. 
Évaluation :
5

Overall experience renting truck and storage unit was easy & without delays which is exactly what I needed during this stressful period.

luisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL R. 
Évaluation :
5

Very friendly and had me on my way in a matter of minutes

STEVEN C. 
Évaluation :
4

Very pleased with 15 ft. Box truck. Ran fine and fairly comfortable.

MICHAEL Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Awesome location, everyone was very helpful and professional. Great experience.

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
2

Accelerator and brakes needed adjustment. Difficult to drive. They forgot to supply me with a hand truck, which made it difficult. I called and they said they had removed it from the bill, but after dropping the vehicle off, they hadn't. Won't rent from you again.

Kevin G. 
Évaluation :
5

Lovely customer service at pick up and drop off. Thank you to the team.

Prashant C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLAVEL R. 
Évaluation :
5

Great manager - friendly and helpful - need more like her

SAMUEL F. 
Évaluation :
2

Person working that day was very unhelpful and rude. She would not lift a finger to find a drop off location that was open on sunday.

John R. 
Évaluation :
5

The general manager was great and easy to work with,,easy peasy

MICOLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN J. 
Évaluation :
4

Among the best Uhaul locations I have ever been to.

Luis D. 
Évaluation :
5

Your app should be tied to a smart key lock box. Why am I using app checkin to speed things up if I have to wait in line.

Sheri N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reinmar F.  |  Premières impressions 
Évaluation :
4

The trucks are well maintained but could use some better interior cleaning. Otherwise the entire experience was great

JESSICA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGARDO A. 
Évaluation :
1

Staff was not friendly or helpful.. over charged me and gave me wrong information.. Will not use facilities ever again.

THADDEUS P.  |  Expérience générale 
Évaluation :
3

When I initially set up my storage unit, there were a lot of issues get a pin or card to work on the doors and I kept having to go back in to the store to try to figure it out. The person who helped me first also did not show me where my unit was or remove the uhaul lock so I could open it and use my own, I had to go back down after finding the unit on my own to request the lock be removed. When I later reserved a truck and one way drop off of the truck because of how far my storage unit was from my new house, I was informed the day before pick up that I couldn't do this unless I changed my truck reservation to a later time. Everyone I interacted with was very nice but overall my experience was that every department at Uhaul is extremely disorganized, which just added to the stress of the move itself.

Miriam P.  |  Expérience générale 
Évaluation :
5

Anna was professional, kind, and patient with me and answered my questions

KENNETH B. 
Évaluation :
5

Anna Hintze provided our family the most professional, extremely efficient and much appreciated service ever during a recent rushed and stressful move! She signed us up with an account and got us right into a unit so quickly and because of her, we'll definitely recommend this location and share our experience with anyone moving or needing a storage unit or rental truck! We are so appreciative of Anna- this was the best business experience we've had in years! Thank you so very much! Cynthia Hale and family

Cynthia H.  |  Expérience générale 
Évaluation :
5

I made my reservation and received a confirmation for pick up and return at the 900 E Germann location, but received a call and text the day before switching the pickup. It all worked out, but it required my wife to cancel an appointment in order to give me a ride. It would be nice not to have things get switched.

GERALD K. 
Évaluation :
4

clean the interior of rentals better

Kyle L. 
Évaluation :
5

Better mirrors on 15 foot trucks. Hard to see traffic coming up .

MICHAEL C. 
Évaluation :
5

Fast good service.

STEPHEN Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
5

Between the online booking/check-in and the help at the site, service was excellent. Only suggestion would be to warn the renter that we would be getting a text to go over the condition of the vehicle - we didn't see it until after we had left, and by the time we clicked on it, the link had expired.

Luca B. 
Évaluation :
1

Abysmal considering the unit I rented was not available. What does a reservation mean??? Apparently nothing to this uhaul location. I move my stuff across the country to have no storage unit. You failed me. I was forced into a unit I did not want. If it wasn't for needing something ASAP, I would not be storing here. I expect follow up and an explanation.

James M.  |  Premières impressions 
Évaluation :
4

Employees are very friendly and kind.

Hakki J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAKUR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DASHINKA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Premières impressions 
Évaluation :
5

The staff was super helpful, and it allowed us to execute our moving and storage plans even more quickly and painlessly than we expected to. Thank you U-Haul West Chandler!

ANDREW P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

I love the guy that checked me in. He is so thoughtful and detail orientated. His attitude is great; even when it is crazy busy. He checked me in when the moratorium expired, he had a busy day and still smiled and did not cut corners with me. I appreciate him. Anyhow, he an excellent employee and you should be thankful to have such a great guy on your team

KIMBERLY S.  |  Premières impressions 
Évaluation :
3

1) I am a female,, I could not close and put the hatch back on the back of the truck . No instructions were provided to me at the time of renting. Major safety issue. All my furniture would have fallen off on the road 2) Also , they did not tell me that I need to refuel the tank or I will get charged at the time of rental 3) The driver door also would not close completely had to keep on closing it. thank you

MARJAN H. 
Évaluation :
5

Staff was excellent. Highly recommend this location.

DEBRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVADOR C.  |  Expérience générale 
Évaluation :
5

Customer service was amazing. No improvements needed.

PAUL N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anaid U.  |  Premières impressions 
Évaluation :
3

I would not recommend the moving services offered through the movers site. They are terrible. But the truck got me from one place to the other without issues.

Delissia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OUTHIYA C. 
Évaluation :
5

Dropped off during closing hours so can't say as much for this location.

Brock B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN P. 
Évaluation :
5

Quick and friendly turn in process

Colin R. 
Évaluation :
5

The Manager at the Kyrene & Chandler Blvd UHaul provided exceptional customer service and for that reason I will continue to do business with this particular UHaul. It was the 2nd time in a month that I did business with this manager.

LINDA W. 
Évaluation :
1

, I took the car on 07/30 at 7 45 am and dropped it back at around 9 30 am the same day, I asked Isaiah what to do and he said leave the car in the spot and keep the key in the door, I even went inside and there was a young lady in there and she said the same thing. Today I received a call from Kim asking me to return the truck, I told him that I returned it yesterday and told him what happened, he said that he will check and get back to me. He didn't call me back. I called him after 45 minutes and he was so rude and said that he will check and get back to me in a minute and hang up the call without saying anything. He did call me back saying that the truck is there and he will send me the receipt. I was charged 16 $for 3 gallons, bear in mind that the total distance derived by the car was 11 miles and I even put 2 gallons in the car before dropping it off. It doesn't make sense that I be charged for 3 gallons, this means that the truck makes around 2 miles per gallon which us insane and illogical. There is a problem with your return policy, customer service and your are over charging the clients. The worst ever service.

TAMER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG P. 
Évaluation :
5

Anna is great. She is thorough, knowledgeable, helpful, and kind. She has a great team that exhibits many of the same traits. It was a great experience during a stressful time (moving).

JENICA B. 
Évaluation :
5

Staff was great.

DOUGLAS B.  |  Premières impressions 
Évaluation :
5

The staff was great.

DOUGLAS B. 
Évaluation :
5

The gal was very helpful and professional.

TANYA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
4

It was challenging to get customer service help from the 1800 number and longing into my account wasn't possible.

DEBORAH W. 
Évaluation :
5

The location manager in Chandler was really helpful and amongst all the really good uhaul staff the best I've ever worked with - what a great employee uhaul has!

SAMUEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
4

Quick service I did not have a reservation but they had a truck available for me, process was easy and I was satisfied with the service. Merci

ROBERT P. 
Évaluation :
5

I think you guys are perfect :)

SANJAY KUMAR V. 
Évaluation :
5

The Customer Service was exceptionally helpful and very friendly.

judy w.  |  Premières impressions 
Évaluation :
5

Personal were very freindly and most helpful

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C.  |  Premières impressions 
Évaluation :
1

Truck smelled like dog poop, staff was rude and unit was much smaller and harder to get to than advertised! Will never use Uhaul again.

THADDEUS P.  |  Premières impressions 
Évaluation :
5

Possibly come up with a better way to enter the facility. The card reader barely works. Checking out at a different one is concerning

Alan P.  |  Expérience générale 
Évaluation :
5

Have been using this location since 2000. Always good service and good pricing.

SERGEI K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalva G.  |  Expérience générale 
Évaluation :
5

I found the staff quite friendly & helpful - especially Anna. Everything went quite smoothly on move in day. My only suggestion is to maybe have some longer carts that would acomodate larger items like sofas, mattresses, etc.. My movers had trouble with the larger items on the carts provided.

Nancy G.  |  Premières impressions 
Évaluation :
5

The 4 foot high storage is ridiculous. They should be 4x4x8, not 4x8x4. And your website should be clearer about it.

Kristina S.  |  Premières impressions 
Évaluation :
4

Need to be 24 hr storage access

Tara L.  |  Premières impressions 
Évaluation :
5

There is a new manager at this location. I would like to thank her for her professionalism and excellent customer service skills. I was frustrated and it was so easy to talk to her. She was great. Location 6091 w chandler Blvd. chandler az You picked a good one. She is very nice and firm

Kathy B.  |  Premières impressions 
Évaluation :
1

I have called and emailed numerous times and the manager has not called me or written me back. I will be moving my items out soon. Worst service.

TAMMY S.  |  Premières impressions 
Évaluation :
2

Staff put a lock on my unit while I was moving everything out and didn't know it was open on weekends (they weren't open on weekends in the city I moved from) so I had a fun extra charge of 350 $. Was so nice not being able to afford food and having to eat at work every day. Didn't have a whole lot left in there but ended up having to leave what little was left. Probably gonna get a letter saying they want another 200-300 for not removing everything.

Angelo V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Esther L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas P.  |  Premières impressions 
Évaluation :
4

I am disappointed in your policy that does not allow, long-time customers of yours in good standing, to prorate days left in the month when they have to move out of their storage space early. You should only charge good customers for the days they actually used the storage space. Merci!

Mark B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briyanna G.  |  Premières impressions 
Évaluation :
5

I have been using this u-haul location when needed since about 1994. The staff has always been professional and has provided the absolute best service. Every experience with this u-haul location has been fantastic. The facility is always spotless clean and their vehicles are like brand new. My neighborhood is lucky to have this u-haul at our service!

HERMAN S.  |  Premières impressions 
Évaluation :
5

We had 2 different stores help us find a unit and the customer service was absolutely amazing! Everyone went out of their way to help us, and the men that helped us fill out the paperwork and payment were extremely kind and happy. Would highly recommend them to everyone we know.

Carter T.  |  Premières impressions 
Évaluation :
3

Staff was friendly but we did not get exactly what we wanted for storage. They tried though.

Courtney A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACKIE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy B.  |  Expérience générale 
Évaluation :
5

Everyone over at the facility on Chandler Blvd and Kyrene Rd are alway excellent, ready to assist and pleasant to work with. Great work gang!

RONALD B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky H.  |  Premières impressions 
Évaluation :
5

A great place and great staff. I been their for over 10 years sad to go.

ROBERT T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST A M.  |  Premières impressions 
Évaluation :
5

The staff members were very helpful and knowledgeable. We were directed to the choices we had, but there was no pressure to make a particular decision. We've used this facility in the past and were happy with the previous services. That was the deciding factor in returning. New staff and manager but the services were even better than in our memory -- excellent.

Virginia S.  |  Premières impressions 
Évaluation :
3

This specific location was ideal and had great staff friendly atmosphere welcoming. I decided to move out all my stuff and leave as a customer because since management changed a few months ago the service went out the door. From threatening to remove my "Privileges" for a rock that was holding up a door to smoking right in front of office door while her kids play in areas trafficked by movers and moving vehicles. I will not be using uhaul for storage ever again due to these experiences nor will I recommend this location.

Teejey U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Premières impressions 
Évaluation :
5

We have rented trucks abs trailers and now have a storage unit. Everyone is helpful and friendly.

Marnie N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qinzi L.  |  Expérience générale 
Évaluation :
5

My family has used this facility for years, and have never had a bad experience!

JOSEPH J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIA L.  |  Expérience générale 
Évaluation :
5

Very helpful manager.

Carolyn B.  |  Premières impressions 
Évaluation :
3

Overly priced storage units. Had to pay for climate control which we didn't ask for. Had to pay extra for that.

Orlando S.  |  Expérience générale 
Évaluation :
5

The gentleman that I got the truck from was very nice and helpful. The facility was easy to find and get into and out of.

Jeanette C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas V.  |  Expérience générale 
Évaluation :
5

A very good experience. The General Manager Loretta, made the start-up process simple and easy.

William H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall S.  |  Expérience générale 
Évaluation :
5

Merci

Jacqueline J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H.  |  Expérience générale 
Évaluation :
5

Manager Loretta, very helpful and accommodating in every way! Love the outdoor drive up convenience! THANK YOU Chandler UHAUL!

CHARLESETTA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M.  |  Expérience générale 
Évaluation :
1

Bait and switch with truck drop off charges. Charged for fuel I didn't use. Double charged for insurance. Rip off. Disputing with bank. Terrible service

RYAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER V.  |  Premières impressions 
Évaluation :
5

Extremely friendly, professional staff. Great convenient location, very accessible and maintained.

LORETTA W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

caprice h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall S.  |  Premières impressions 
Évaluation :
3

I went in early to secure all paper work and get storage unit. Well the salesman gave me a unit number. So, we left to get the traler and being under the stress of moving. We went to unload. Well holly cahoes. Gate wouldn't work when we applieed our number even with the help of a employee. Then after driving around gor 20 minutes decided there was no such unnit. The the employee took us back to the office to find out those hadnt been set up yet. So the lady so upset I didnt get her name. Said she could set us up on a inside unit. So, she did well it increased my rental cost So. I.m not a happy camper at all. But last minute need I had to go with it. I think yoy need Train your employees

Donna D.  |  Premières impressions 
Évaluation :
5

I am so pleased and amazed with the great customer service Loretta, the manager and her crew offer to their customers! It's a well oil machine that makes your visit very comfortable. They go out of their way to provide great customer service and I really appreciate them. I really recommend Uhaul on Chandler Blvd and Kyrene!

Diana A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S.  |  Expérience générale 
Évaluation :
2

It's really sad after answering "yes" to several questions about the facility and staff, and to rate this location with two stars. Why? It's this... I vacated my storage unit on the 22nd. I asked what more do I need to do as my unit was cleared out. The staff said to leave the door up/open, and they'll take care of it. Following the Christmas holiday I received an email notifying me of a late fee. I wasn't pleased with this, but having called corporate and then speaking with the manager, the matter was resolved. I was set to leave another five star review; but then Sunday I received a message from my brother who was concerned about a late fee and monthly rental charge. This upset me greatly as now my Emergency contact was sent a bill. An Emergency contact is not someone who's a co-sign to a rental agreement. It's someone who's to be notified if something should happen to me... injury, or death. Really?! You've sent my brother a bill? Any idea of what harassment is? I really should stick you with a one star rating, but unlike U-Haul sending my brother a bill, I'm a touch more considerate, understanding, and forgiving. It would be wise that a handwritten apology be sent to my brother. Is that asking too much for someone to do as an adult, and kind human being? Beware all others now when filling out that section of a rental agreement. Guard your contacts from any nuisance correspondence that will result in unnecessary drama, and stress.

Christopher A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorrie P.  |  Expérience générale 
Évaluation :
5

i wish the storage units had lights in them or electric access to plug light in so you could see while you are accessing your unit and storing your items

LISA K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joannie d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Odis W.  |  Expérience générale 
Évaluation :
5

Anna was especially helpful during my move from the Midwest Switching to a larger unit was made very easily. The staff is very courteous.

Connie N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSEPH B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phil s.  |  Expérience générale 
Évaluation :
4

Not allowing new move ins more than just the business hours access would be nice.

Malisa J.  |  Premières impressions 
Évaluation :
5

The best part of my moving experience was arriving here and receiving great customer service. What's more, learning I had a free months storage with my move. No one else with U-Haul in K.C. or corporate shared this information. Thank you for your help, and service. I was resigned to making this my final use of U-Haul; but due to the employees here at West Chandler, I may give U-Haul future consideration.

Christopher A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZANDRIANA T.  |  Expérience générale 
Évaluation :
5

Excellent staff, helpful in every way.

James K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Senga k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G.  |  Premières impressions 
Évaluation :
5

Eric was very nice and when Tamika was there she was very nice also.

Gina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol T.  |  Expérience générale 
Évaluation :
5

Great customer service in the office at this location!

Kori B.  |  Online Move In 
Évaluation :
4

Have had 2 units there since 2018.

Jemy A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN L.  |  Expérience générale 
Évaluation :
4

The first part of our using your facility I thought the area of our room was not quite cool enough

ormal s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B.  |  Premières impressions 
Évaluation :
3

This place needs improvement with knowledge of their work ethics and a little more helpful.

Esther L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN C.  |  Premières impressions 
Évaluation :
5

Fantastic customer service.

PRESCILLA G.  |  Premières impressions 
Évaluation :
5

Our customer service rep, Dominic Torres, was awesome to work with. He was very friendly, had the knowledge about what I was looking for, stayed COVID cognizant and made our experience so stress free that i will certainly recommend this UHaul facility to others. It was the best customer service that we've had in a LONG time!

Mia K.  |  Premières impressions 
Évaluation :
5

Everyone was fantastic! Very helpful and compassionate. We were tired after an emotionaly and physicaly exhausting move.. The staff made the whole process easy. After we were done moving into our storage units and went to check the truck in, the GM, Jade offered us water to make sure we were hydrated. This locations staff and facility are top notch!

Barbara M.  |  Premières impressions 
Évaluation :
5

I appreciate the first month free and VERY reasonable monthly charge 👌👍 Great assisting staff 😎👍👍

Everest W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

falencia t.  |  Premières impressions 
Évaluation :
5

Great friendly staff. Manager is awesome.

Michael K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B.  |  Premières impressions 
Évaluation :
5

The front desk staff were very professional and helpful. Thank you for helping making our move easier.

Ronald R.  |  Premières impressions 
Évaluation :
5

This storage facility and staff far exceeded my expectations I it appreciate that they are taking every precaution necessary to prevent the spread of the virus for the safety of their employees and for the community on top of that during this time of crisis they are giving one month free and that means free there is no hidden charges it's not a gimmick when they say they're giving you month free it doesn't mean next month or break it up into 3 months they literally gave me storage for nothing out of pocket but that's not what I appreciated the most I appreciated the friendliness of the staff I appreciate the helpfulness and the fact that they have so many carts available to move your stuff I've never experienced a storage unit like this and if I move out of this city it's worth the drive-in me that keep them so I don't say this lightly they are far the best storage I've ever experienced and I am very pleased with the service and precautions they are taking if there was more than 5 stars I would give it

Amber C.  |  Premières impressions 
Évaluation :
5

Merci.

Joe C.  |  Premières impressions 
Évaluation :
5

My check process was very smooth. The agent showed me how to check-in and out of facility during business and no business hours.

GATHON M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria G.  |  Premières impressions 
Évaluation :
5

The service is perfect. All concerns that I have were answered on a timely manner. Thanks to the great customer service of one of your staff (Eric) who guided me to everything flawlessly.

Julio t.  |  Premières impressions 
Évaluation :
5

Eric was very helpful. He found a unit close to the elevator for us and explained everything very well. It was easy and painless.

CAROL & TIM L.  |  Premières impressions 
Évaluation :
5

Courteous service thank you

Mechelle S.  |  Premières impressions 
Évaluation :
5

Nice people

Donald P.  |  Premières impressions 
Évaluation :
5

Customer service agent was very professional and helpful. Definitely would recommend this location to family and friends. Chandler Blvd and Kyrene.

Elizabeth D.  |  Premières impressions 
Évaluation :
4

Exceptional customer service! Pricing is very reasonable!

Randall T.  |  Premières impressions 
Évaluation :
5

The young lady that helped me with getting my storage space was really nice and made the process so easy.

Christina B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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