Customer Reviews for U-Haul Moving & Storage of West Chandler

6 160 évaluations

6190 W Chandler Blvd   Chandler, AZ 85226
(Chandler & Kyrene)

(480) 598-8846

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(480) 598-8846

6190 W Chandler Blvd
Chandler, AZ 85226
(Chandler & Kyrene)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Can’t be any better! Thank you!

SCOTT B.  |  Expérience générale 
Évaluation :
1

By far the worst company I have ever worked with. Your guys customer service is a joke. I have had a customer action plan open for almost two months yet no one has bothered to call me. I have called you multiple times and promised that a manager would get back to me and that has never happened. I obviously am not the only one that has issues with you because every time I call I have to wait 45 min to talk to someone that says the same thing as the last person and reassures me it'll get handled and it never does. If you really want to make it right you'll call me but I doubt that happens.

BRIAN V. 
Évaluation :
5

Perfect rental and easy late-night drop-off

LONNY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY C. 
Évaluation :
5

Overall I had a great experience working with u-haul

Cyan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anaid U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC M. 
Évaluation :
3

Customer service is horrible. Need to train the staff. Pick up and return was poor customer service.

JULIA C. 
Évaluation :
3

I was not informed that my uhaul did not have a ramp. The uhaul lock that I purchased did not fit the uhaul so my possessions remained unsecured during usage of truck. Poor service from all representatives except Anna Hintze who was incredibly professional and helpful.

Shellaine D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerold O.  |  Expérience générale 
Évaluation :
5

Nothing…this location is awesome and has awesome employees!!!!!

Tony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
1

If you're going to move someone's rental you should let them know BEFORE the check in time, not 30 minutes after while I'm on location looking for the van. The kicker was that once I got a van that was available, the battery died 10 minutes into moving my stuff out of the van. All in all, horrible experience and probably won't ever use uhaul again.

REX M. 
Évaluation :
5

Try to best to communicate better when it come to deaf customers to get pick up truck rental otherwise still good.

MICHAEL C. 
Évaluation :
5

Isaiah and Anna did an amazing job! Will definitely recommend! Also loved that there was a one way trip special for a unit it worked out perfectly!

veronica s.  |  Premières impressions 
Évaluation :
5

The girl who runs the place. She's amazing and has the best customer skills.

Scott B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry S. 
Évaluation :
5

My experience was fantastic. This was my first time using all the services from moving supplies [love the dish kits], truck rental, and moving helpers. From beginning to end the team was exactly what I needed. Storage was easy to get into, plus having the deck line up with the back of the truck made it easy for the Helpers and the free access to the carts was extremely helpful. #happycustomer

ELNORA C.  |  Premières impressions 
Évaluation :
5

Cannot think of another thing to improve. Great Management and Great Staff,

EDWARD P. 
Évaluation :
1

When I came to pick up the trailer it had two tires that were separating and it was not acceptable for cross-country Long Haul

ALEXIA J. 
Évaluation :
3

Opaque pricing, ramp on the truck I rented was broken, trucks are old. Paid more than double what was advertised for a product that was less than advertised

ERIC D. 
Évaluation :
1

Some of the staff should be retrained, I requested my uhaul 3/4 months ahead of my move and I was told different locations where I may have to pick up the equipment, they did not know anything. I arrived to pick up the truck, the trailer that would be holding my car the straps were broke. “ Had to wait until they made a switch out, the lil boy navigated us over to much as we loaded the car, “ trust me miss I load these all the time”. “Sir that looks like she's going to hit the side, that's was to much over don't you think “?! Of course when I got to drop off location it took 2 people including the manager to help and hear the scraping of the underneath of my car and the side near the rim area. Some of the lil boys were spaced out as if they hit the vape pen before work, not helpful, or attentive or willing to help. I normally don't leave reviews but I was so annoyed at the poor services. It made me feel, oh she's a dumb woman she can sit here and wait for new straps for trailer as long as it takes. Me man me know how to load car. Overall I would never use or recommend this location again.

CHANDA J. 
Évaluation :
4

I reserved a 26ft Moving Van in Maricopa last month. I was told 4 days prior to move that I would have to go 20 miles away to Awahatukee. Then I was told I had to bring it back by 9am instead of 1pm. Consequently, I had to go to another location in Chandler. Still far away. Add the fact that they had me wait for a 26ft that apparently broke down at gas station, so I ended up with a 20 footer and my movers timing got messed up. Because the van was smaller, I had to make more trips and needed the van for another day. The insurance and moving blankets were triple charged and the mileage was almost 100 $. To top it off, I had to put 40 $in the tank because the truck was picked up in a different city. Our new house was only 4 miles away from old house. My wife and I are so extremely disappointed with you UHAUL. We have never had a problem in the past. We have used UHAUL during our last several moves since 2012. We were only given a 0,2 credit per mile. This service encounter was far from JD Power Wow Factor Service. The reservation process did not deliver a superb outcome nor a satisfied customer.

TERRANCE L. 
Évaluation :
5

The general manager on site was very helpful and friendly and worked with us after being told about the free 30 days storage unit with call center people when she told us Uhaul wasn't doing that anymore.

Laura M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delissia S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

isac B. 
Évaluation :
5

Rien

ANTHONY J. 
Évaluation :
1

I will never do business with Uhual again. Y'all have some of the most incompetent workers ever. The rental place was 40 minutes from my house and when I got there my Uhual was not ready. When it finally became available there was no one to place my car tow on the vehicle. The liquor store lady had to call one of her friends to do it. I finally got to my house to load luckily I had booked my movers way later in the day. Upon returning half of the equipment to the Lynwood Uhual, Angelo (one of y'all workers) was probably one of the worst persons I have ran into. He made me take off the car port myself and eventually got upset and just finished it. He had me almost lose my cool. He has no customer service skills. I told him I would return the truck that night but it was not due until Saturday. I came back Friday night only to find out they never had me in the system.

Aleen S. 
Évaluation :
5

I didn't catch the young lady's name who helped me hook up my trailer, but she was pretty great. Excellent service on a busy day. Very knowledgeable, and she was courteous and professional. Just excellent service overall.

JOHN W. 
Évaluation :
5

Anna and the Isaiahs were so helpful, friendly and accommodating going above and beyond to assist, I’n so appreciative for that!

Kira V.  |  Premières impressions 
Évaluation :
3

Very upset unit leaked lost alot of my stuff due to mildew

Donnetta A.  |  Expérience générale 
Évaluation :
5

Anna is on top of customer service...A+++++++++.

DEVORAH A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONY J. 
Évaluation :
5

Thank you so much for your help especially since we couldn't afford payment any longer and you allowed us to pay a small fee to remove our possessions! We are very grateful as Covid has really put us in a bad financial bind and with sympathy and understanding we didn't lose our valuables. Thank you! I will recommend Uhaul anytime someone needs storage or moving supplies . You guys have been great!

lynn s.  |  Expérience générale 
Évaluation :
5

The customer service is very good.

SCOTT B.  |  Premières impressions 
Évaluation :
1

Hours not posted correctly. Big 24 hour access sign by door. Got locked out while trying to move and had to call after hours to open so I could close unit and get my belongings. Called about having monthly canceled early since it was 3 days into new month. Told them we had everything cleared. Was told can't cancel the month and its rented by the month. Next time I came since I had to rent the whole month and I figured I'd pit a few thing in the unit. they had zip tied our unit closed and marked it clean and ready to rent. Had to go to office during business hours to have them remove and fix system. over all nice place but extremely poor communication. I will highly recommend that anyone I know go somewhere else. On side note the manager on duty was very professional and understanding of my frustration.

Kenneth L.  |  Expérience générale 
Évaluation :
5

Very nice facility.

SERGEI K.  |  Expérience générale 
Évaluation :
5

When I originally placed the order I requested 24 furniture pads and they only had 12 available. And when I opened them up and used them I only had 11. And then the hand truck in the back was in the way so I had to unscrew it and snap the tab to make room. I already had two hand trucks to use. I understand putting it on the truck people don't think they need it and realize hey I could really use this but it also took up valuable space. But I explained my situation when I got back and the young man said no problem.

Shawna P. 
Évaluation :
5

Friendly an polite

Richard S.  |  Online Move In 
Évaluation :
2

I made a reservation 3 weeks in advance for a 26 foot uhaul and auto transport, 10x15 and 10x10 storage units. I moved from South Carolina to Arizona, when I arrived in Arizona someone either rented the units I had reserved or deleted them from my reservation. The manager didn't really seem to care, so had to find storage somewhere else. I definitely will not be refe anyone to Uhaul.

Dana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

la donna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna O. 
Évaluation :
3

Ordered a 26 ft truck the day before the reservation I was notified the whole phx metro area did not have what I reserved. It was suggested I take 2 15 foot trucks. I had not choice but to agree because it was such a short notice & I had to move. I did have to order 2 trucks at a good deal but I still had to pay for gas one two trucks.

Johannah Y. 
Évaluation :
5

Merci

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

I drove in to the drop off point. The service representative unhooked the trailer and off we went. The entire process took maybe 4 minutes. Very efficient!

Lisa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony F. 
Évaluation :
5

Everything was perfect !

DANIEL S. 
Évaluation :
5

Super fast and convenient Everyone was pleasant and helpful

Troy B. 
Évaluation :
5

I rented a trailer in Boston to pull to Arizona. My truck brokedown in new mexico. I then rented a truck to finish getting trailer to Arizona. Then drove back and rented car Carrier and pulled car to Arizona. Everyone in all three locations where great. They helped me in so many ways to figure out how to fix the trouble I was in . uhaul is great

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE M. 
Évaluation :
5

Anna is an excellent manager of the facility.

Arthur H.  |  Expérience générale 
Évaluation :
5

Offer a cold water drink on a hot summer day maybe.

MARK C. 
Évaluation :
1

This location was helpful. I appreciate the help we received here after U-Haul messed up our reservation but the trailer we received did not have working lights. We had to drive in the dark up north without lights. The general U-Haul scheduling system is the worst. U-Haul messed up our reservation three different times which made the moving process incredibly stressful and cost me extra money needing to take multiple trips. I will never recommend U-Haul to anyone. I would like a call back from U-Haul.

AARON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy D. 
Évaluation :
5

Y'all are always so incredibly helpful. Thank you for making a potentially shitty experience so enjoyable.

HOLLIE B. 
Évaluation :
5

Honestly, as far as I am concerned, there is only one company to rent a truck from and this experience solidified that for me.

Stetson P. 
Évaluation :
5

Excellent Service

STEVEN C. 
Évaluation :
5

Always a reat experience

MARK D. 
Évaluation :
5

Your all doing an awesome job...I recommend U-HAUL to frie ds and family, great rates too...thank you for all your HELP.

Virginia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane P. 
Évaluation :
5

The staff were friendly the equipment great 👍

THOMAS R. 
Évaluation :
5

The gentleman who received/disconnected the trailer was very helpful and upbeat. I will be recommending this place to friends and family.

Lawrence C. 
Évaluation :
2

I had reserved a climate controlled storage unit on Friday, I received a voice mail on Sat morning that somehow they no longer had that unit so I had to scramble to find another storage unit. I had another U-box in storage & went there to add more items & they had moved it to another facility without my knowledge.

Deborah C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JARRIS V. 
Évaluation :
5

I was supposed to pick up my reserved truck at 8:00 via mobile pick up. When I attempted to, it said I must pick it up at 9:00 in person. Wasn't thrilled killing an hour in the heat.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

Staff was acommodating and somewhat personable.

JEFFREY G. 
Évaluation :
5

Not enough mileage allowed for my trip. I went over by 18 miles and was only 8 $but should have had no problem making it to my destination without going over.

RUSTY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STACY B. 
Évaluation :
5

Excellent customer service

RICHARD C. 
Évaluation :
5

Worked w the manager and she was great!

Andrew O.  |  Premières impressions 
Évaluation :
5

Keep up good work

JOHN W. 
Évaluation :
5

Great job!

John K.  |  Premières impressions 
Évaluation :
5

My excellent experience is 100 % because of Anna Hintze, the General Manager of this location. She is the only reason this store functions, by leading and having the respect of her staff. Ms. Hintze is hindered by one female employee though, but maybe she is new. If this young girl is not new and there isn't a specific need for another body, she really should seek employment elsewhere because of her lack of any knowledge and zero customer service.

BUFFY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Analisa R. 
Évaluation :
5

The staff at the front desk do an incredible job of customer service. My rental experience could NOT have gone more smoothly. Kudos to the two young ladies that helped me last Fri morning.

ALFRED T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
4

I was forced to go to this location after my pick up location was changed and nobody told me. So my uhaul experience was not a good one in general right off the bat. The young lady at this location was very helpful in making sure I had my truck and was on my way quickly. She was great.

THOMAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANJAY KUMAR V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Excellent service à la clientèle

Margarita K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA J. 
Évaluation :
4

The people were very helpful at this location when turning in both the trailer and truck.

Richard K. 
Évaluation :
5

Overall experience renting truck and storage unit was easy & without delays which is exactly what I needed during this stressful period.

luisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL R. 
Évaluation :
5

Very friendly and had me on my way in a matter of minutes

STEVEN C. 
Évaluation :
4

Very pleased with 15 ft. Box truck. Ran fine and fairly comfortable.

MICHAEL Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Awesome location, everyone was very helpful and professional. Great experience.

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
2

Accelerator and brakes needed adjustment. Difficult to drive. They forgot to supply me with a hand truck, which made it difficult. I called and they said they had removed it from the bill, but after dropping the vehicle off, they hadn't. Won't rent from you again.

Kevin G. 
Évaluation :
5

Lovely customer service at pick up and drop off. Thank you to the team.

Prashant C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLAVEL R. 
Évaluation :
5

Great manager - friendly and helpful - need more like her

SAMUEL F. 
Évaluation :
2

Person working that day was very unhelpful and rude. She would not lift a finger to find a drop off location that was open on sunday.

John R. 
Évaluation :
5

The general manager was great and easy to work with,,easy peasy

MICOLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN J. 
Évaluation :
4

Among the best Uhaul locations I have ever been to.

Luis D. 
Évaluation :
5

Your app should be tied to a smart key lock box. Why am I using app checkin to speed things up if I have to wait in line.

Sheri N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reinmar F.  |  Premières impressions 
Évaluation :
4

The trucks are well maintained but could use some better interior cleaning. Otherwise the entire experience was great

JESSICA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGARDO A. 
Évaluation :
1

Staff was not friendly or helpful.. over charged me and gave me wrong information.. Will not use facilities ever again.

THADDEUS P.  |  Expérience générale 
Évaluation :
3

When I initially set up my storage unit, there were a lot of issues get a pin or card to work on the doors and I kept having to go back in to the store to try to figure it out. The person who helped me first also did not show me where my unit was or remove the uhaul lock so I could open it and use my own, I had to go back down after finding the unit on my own to request the lock be removed. When I later reserved a truck and one way drop off of the truck because of how far my storage unit was from my new house, I was informed the day before pick up that I couldn't do this unless I changed my truck reservation to a later time. Everyone I interacted with was very nice but overall my experience was that every department at Uhaul is extremely disorganized, which just added to the stress of the move itself.

Miriam P.  |  Expérience générale 
Évaluation :
5

Anna was professional, kind, and patient with me and answered my questions

KENNETH B. 
Évaluation :
5

Anna Hintze provided our family the most professional, extremely efficient and much appreciated service ever during a recent rushed and stressful move! She signed us up with an account and got us right into a unit so quickly and because of her, we'll definitely recommend this location and share our experience with anyone moving or needing a storage unit or rental truck! We are so appreciative of Anna- this was the best business experience we've had in years! Thank you so very much! Cynthia Hale and family

Cynthia H.  |  Expérience générale 
Évaluation :
5

I made my reservation and received a confirmation for pick up and return at the 900 E Germann location, but received a call and text the day before switching the pickup. It all worked out, but it required my wife to cancel an appointment in order to give me a ride. It would be nice not to have things get switched.

GERALD K. 
Évaluation :
4

clean the interior of rentals better

Kyle L. 
Évaluation :
5

Better mirrors on 15 foot trucks. Hard to see traffic coming up .

MICHAEL C. 
Évaluation :
5

Fast good service.

STEPHEN Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
5

Between the online booking/check-in and the help at the site, service was excellent. Only suggestion would be to warn the renter that we would be getting a text to go over the condition of the vehicle - we didn't see it until after we had left, and by the time we clicked on it, the link had expired.

Luca B. 
Évaluation :
1

Abysmal considering the unit I rented was not available. What does a reservation mean??? Apparently nothing to this uhaul location. I move my stuff across the country to have no storage unit. You failed me. I was forced into a unit I did not want. If it wasn't for needing something ASAP, I would not be storing here. I expect follow up and an explanation.

James M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Premières impressions 
Évaluation :
5

The staff was super helpful, and it allowed us to execute our moving and storage plans even more quickly and painlessly than we expected to. Thank you U-Haul West Chandler!

ANDREW P.  |  Expérience générale 
Évaluation :
5

I love the guy that checked me in. He is so thoughtful and detail orientated. His attitude is great; even when it is crazy busy. He checked me in when the moratorium expired, he had a busy day and still smiled and did not cut corners with me. I appreciate him. Anyhow, he an excellent employee and you should be thankful to have such a great guy on your team

KIMBERLY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVADOR C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anaid U.  |  Premières impressions 
Évaluation :
3

I would not recommend the moving services offered through the movers site. They are terrible. But the truck got me from one place to the other without issues.

Delissia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S.  |  Premières impressions 
Évaluation :
5

Staff was great.

DOUGLAS B.  |  Premières impressions 
Évaluation :
5

The Customer Service was exceptionally helpful and very friendly.

judy w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C.  |  Premières impressions 
Évaluation :
1

Truck smelled like dog poop, staff was rude and unit was much smaller and harder to get to than advertised! Will never use Uhaul again.

THADDEUS P.  |  Premières impressions 
Évaluation :
5

Possibly come up with a better way to enter the facility. The card reader barely works. Checking out at a different one is concerning

Alan P.  |  Expérience générale 
Évaluation :
5

Have been using this location since 2000. Always good service and good pricing.

SERGEI K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalva G.  |  Expérience générale 
Évaluation :
5

I found the staff quite friendly & helpful - especially Anna. Everything went quite smoothly on move in day. My only suggestion is to maybe have some longer carts that would acomodate larger items like sofas, mattresses, etc.. My movers had trouble with the larger items on the carts provided.

Nancy G.  |  Premières impressions 
Évaluation :
5

The 4 foot high storage is ridiculous. They should be 4x4x8, not 4x8x4. And your website should be clearer about it.

Kristina S.  |  Premières impressions 
Évaluation :
4

Need to be 24 hr storage access

Tara L.  |  Premières impressions 
Évaluation :
5

There is a new manager at this location. I would like to thank her for her professionalism and excellent customer service skills. I was frustrated and it was so easy to talk to her. She was great. Location 6091 w chandler Blvd. chandler az You picked a good one. She is very nice and firm

Kathy B.  |  Premières impressions 
Évaluation :
1

I have called and emailed numerous times and the manager has not called me or written me back. I will be moving my items out soon. Worst service.

TAMMY S.  |  Premières impressions 
Évaluation :
2

Staff put a lock on my unit while I was moving everything out and didn't know it was open on weekends (they weren't open on weekends in the city I moved from) so I had a fun extra charge of 350 $. Was so nice not being able to afford food and having to eat at work every day. Didn't have a whole lot left in there but ended up having to leave what little was left. Probably gonna get a letter saying they want another 200-300 for not removing everything.

Angelo V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Esther L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas P.  |  Premières impressions 
Évaluation :
4

I am disappointed in your policy that does not allow, long-time customers of yours in good standing, to prorate days left in the month when they have to move out of their storage space early. You should only charge good customers for the days they actually used the storage space. Merci!

Mark B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briyanna G.  |  Premières impressions 
Évaluation :
5

I have been using this u-haul location when needed since about 1994. The staff has always been professional and has provided the absolute best service. Every experience with this u-haul location has been fantastic. The facility is always spotless clean and their vehicles are like brand new. My neighborhood is lucky to have this u-haul at our service!

HERMAN S.  |  Premières impressions 
Évaluation :
5

We had 2 different stores help us find a unit and the customer service was absolutely amazing! Everyone went out of their way to help us, and the men that helped us fill out the paperwork and payment were extremely kind and happy. Would highly recommend them to everyone we know.

Carter T.  |  Premières impressions 
Évaluation :
3

Staff was friendly but we did not get exactly what we wanted for storage. They tried though.

Courtney A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACKIE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy B.  |  Expérience générale 
Évaluation :
5

Everyone over at the facility on Chandler Blvd and Kyrene Rd are alway excellent, ready to assist and pleasant to work with. Great work gang!

RONALD B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky H.  |  Premières impressions 
Évaluation :
5

A great place and great staff. I been their for over 10 years sad to go.

ROBERT T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST A M.  |  Premières impressions 
Évaluation :
5

The staff members were very helpful and knowledgeable. We were directed to the choices we had, but there was no pressure to make a particular decision. We've used this facility in the past and were happy with the previous services. That was the deciding factor in returning. New staff and manager but the services were even better than in our memory -- excellent.

Virginia S.  |  Premières impressions 
Évaluation :
3

This specific location was ideal and had great staff friendly atmosphere welcoming. I decided to move out all my stuff and leave as a customer because since management changed a few months ago the service went out the door. From threatening to remove my "Privileges" for a rock that was holding up a door to smoking right in front of office door while her kids play in areas trafficked by movers and moving vehicles. I will not be using uhaul for storage ever again due to these experiences nor will I recommend this location.

Teejey U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Premières impressions 
Évaluation :
5

We have rented trucks abs trailers and now have a storage unit. Everyone is helpful and friendly.

Marnie N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qinzi L.  |  Expérience générale 
Évaluation :
5

My family has used this facility for years, and have never had a bad experience!

JOSEPH J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIA L.  |  Expérience générale 
Évaluation :
5

Very helpful manager.

Carolyn B.  |  Premières impressions 
Évaluation :
3

Overly priced storage units. Had to pay for climate control which we didn't ask for. Had to pay extra for that.

Orlando S.  |  Expérience générale 
Évaluation :
5

The gentleman that I got the truck from was very nice and helpful. The facility was easy to find and get into and out of.

Jeanette C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas V.  |  Expérience générale 
Évaluation :
5

A very good experience. The General Manager Loretta, made the start-up process simple and easy.

William H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall S.  |  Expérience générale 
Évaluation :
5

Merci

Jacqueline J.  |  Premières impressions 
Évaluation :
1

Bait and switch with truck drop off charges. Charged for fuel I didn't use. Double charged for insurance. Rip off. Disputing with bank. Terrible service

RYAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER V.  |  Premières impressions 
Évaluation :
5

Extremely friendly, professional staff. Great convenient location, very accessible and maintained.

LORETTA W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall S.  |  Premières impressions 
Évaluation :
3

I went in early to secure all paper work and get storage unit. Well the salesman gave me a unit number. So, we left to get the traler and being under the stress of moving. We went to unload. Well holly cahoes. Gate wouldn't work when we applieed our number even with the help of a employee. Then after driving around gor 20 minutes decided there was no such unnit. The the employee took us back to the office to find out those hadnt been set up yet. So the lady so upset I didnt get her name. Said she could set us up on a inside unit. So, she did well it increased my rental cost So. I.m not a happy camper at all. But last minute need I had to go with it. I think yoy need Train your employees

Donna D.  |  Premières impressions 
Évaluation :
5

i wish the storage units had lights in them or electric access to plug light in so you could see while you are accessing your unit and storing your items

LISA K.  |  Premières impressions 
Évaluation :
5

Anna was especially helpful during my move from the Midwest Switching to a larger unit was made very easily. The staff is very courteous.

Connie N.  |  Premières impressions 
Évaluation :
4

Not allowing new move ins more than just the business hours access would be nice.

Malisa J.  |  Premières impressions 
Évaluation :
5

Excellent staff, helpful in every way.

James K.  |  Premières impressions 
Évaluation :
5

Eric was very nice and when Tamika was there she was very nice also.

Gina B.  |  Premières impressions 
Évaluation :
4

Have had 2 units there since 2018.

Jemy A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B.  |  Premières impressions 
Évaluation :
3

This place needs improvement with knowledge of their work ethics and a little more helpful.

Esther L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN C.  |  Premières impressions 
Évaluation :
5

Fantastic customer service.

PRESCILLA G.  |  Premières impressions 
Évaluation :
5

Everyone was fantastic! Very helpful and compassionate. We were tired after an emotionaly and physicaly exhausting move.. The staff made the whole process easy. After we were done moving into our storage units and went to check the truck in, the GM, Jade offered us water to make sure we were hydrated. This locations staff and facility are top notch!

Barbara M.  |  Premières impressions 
Évaluation :
5

Great friendly staff. Manager is awesome.

Michael K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B.  |  Premières impressions 
Évaluation :
5

The front desk staff were very professional and helpful. Thank you for helping making our move easier.

Ronald R.  |  Premières impressions 
Évaluation :
5

This storage facility and staff far exceeded my expectations I it appreciate that they are taking every precaution necessary to prevent the spread of the virus for the safety of their employees and for the community on top of that during this time of crisis they are giving one month free and that means free there is no hidden charges it's not a gimmick when they say they're giving you month free it doesn't mean next month or break it up into 3 months they literally gave me storage for nothing out of pocket but that's not what I appreciated the most I appreciated the friendliness of the staff I appreciate the helpfulness and the fact that they have so many carts available to move your stuff I've never experienced a storage unit like this and if I move out of this city it's worth the drive-in me that keep them so I don't say this lightly they are far the best storage I've ever experienced and I am very pleased with the service and precautions they are taking if there was more than 5 stars I would give it

Amber C.  |  Premières impressions 
Évaluation :
5

Merci.

Joe C.  |  Premières impressions 
Évaluation :
5

My check process was very smooth. The agent showed me how to check-in and out of facility during business and no business hours.

GATHON M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria G.  |  Premières impressions 
Évaluation :
5

The service is perfect. All concerns that I have were answered on a timely manner. Thanks to the great customer service of one of your staff (Eric) who guided me to everything flawlessly.

Julio t.  |  Premières impressions 
Évaluation :
5

Eric was very helpful. He found a unit close to the elevator for us and explained everything very well. It was easy and painless.

CAROL & TIM L.  |  Premières impressions 
Évaluation :
5

Courteous service thank you

Mechelle S.  |  Premières impressions 
Évaluation :
5

Customer service agent was very professional and helpful. Definitely would recommend this location to family and friends. Chandler Blvd and Kyrene.

Elizabeth D.  |  Premières impressions 
Évaluation :
4

Exceptional customer service! Pricing is very reasonable!

Randall T.  |  Premières impressions 
Évaluation :
5

The young lady that helped me with getting my storage space was really nice and made the process so easy.

Christina B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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