Évaluations des clients U-Haul Moving & Storage of West Copperas Cove

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Copperas Cove

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Christine E. | Online Move In |
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Le client n'a pas laissé de commentaire.

John C. | Expérience générale |
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Nikki went above and beyond the call of duty. She was very happy to answer all my questions and very professional.

Tyshawn D. | Expérience générale |
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I didn't like the fact that the office is actually off site.

Tracee S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jessica H. | Online Move In |
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Very easy to rent. Took less than 5 minutes.

Aspen S. | Expérience générale |
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My ceiling fell down during my stay and I had bugs everywhere.

Dawson M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

rhea g. | Online Move In |
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Le client n'a pas laissé de commentaire.

MISTY S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Evette H. | Expérience générale |
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The staff was very professional.

Tiana J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

GIZELLE V. | Premières impressions |
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Le client n'a pas laissé de commentaire.

DAVID H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Diante F. | Expérience générale |
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Thank you so much

Ala H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Roger M. | Expérience générale |
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I rented a climate controlled storage unit for about 14 months and never had a negative experience with the personnel or any problems accessing to my unit. I would use them again should the need arise.

John C. | Premières impressions |
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Great sery

Trang N. | Expérience générale |
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Thank you!

William R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DESIREE P. | Expérience générale |
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Copperas Cove U-Haul continues to exceed my expectations from a storage facility. The units are kept clean and the entire are is well maintained. Their staff are all friendly and helpful. I especially appreciate that the extra precautions they have during the Covid crisis. I have been able to take care of issues over the phone and still get the same amazing service as if I went in person. I also want to say how much I appreciate the keychain "clicker" to get in and out of the premises. How nice to not have to hang out of the car to push (or remember) a key code. The next time I need storage U-Haul will be the only place I will consider in Copperas Cove. THANK YOU!

Samantha A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DANIEL T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

John C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Thomas R. | Premières impressions |
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Everything went as smooth as could be. The manager and staff were friendly and knowledgeable. 5 stars!

Benigno T. | Expérience générale |
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No one has been better than you!

Maureen C. | Expérience générale |
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Office Staff friendly easy to deal with, no hassles, in and out in no time. No complaints.

Anamarie T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sandra S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Nancy P. | Expérience générale |
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My only recommendation would to have a dumpster for recycling. Everything else was great!

Glee M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Glenda C. | Premières impressions |
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Nikki was great in assisting in my needs.

Harold N. | Expérience générale |
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Excellent staff that was well knowledgeed

Chelsea M. | Expérience générale |
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*

Tamara V. | Premières impressions |
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Ladies ...I Thank and Appreciate you all for Making it Soooo fast and easy. Stellar Professionalism and Kindness.

Carlou V. | Expérience générale |
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Amazing staff!

Michael T. | Expérience générale |
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Thank you!

Harold N. | Premières impressions |
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The staff was awesome! Rented a storage unit and the gal that took care of all the paperwork was quick to get me finished up .. Excellent customer service ..

Maureen C. | Premières impressions |
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It was easy and quick in and out no hassles appreciate the friendly smiles and attitudes will definitely recommend this business to friends and family.

Keri M. | Expérience générale |
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There is not enough space here to provide an accurate description of the inconveniences I encountered. The most disheartening was the hateful behavior of the General Manager, Nikki Taylor.

Hunter S. | Premières impressions |
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Great customer service

Michelle M. | Premières impressions |
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Our experience was fabulous. Nikki and her team are amazing.

JEANNIE C. | Expérience générale |
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I had my belongings there for several years and never had a problem. Thanks for helping me and keeping my things safe.

Michael C.
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Le client n'a pas laissé de commentaire.

Janet B. | Premières impressions |
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Very pleased.

Lizzette Q. | Expérience générale |
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Facility was well secured. Entry is convenient and accessible. Staff was helpful and move-out was simple and stress-free.

Cinda S. | Premières impressions |
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The guys were very very polite. Thank you

Denise M. | Expérience générale |
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.

CONSTANCE A. | Expérience générale |
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Thank you u-Haul for the last 3 years of excellant service. Constance

Darlene W. | Expérience générale |
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MyID due to my renewal,with paper &the hard copy together wasn't excepted,My ID is excepted together W/TDPS,my Call was not returned of me not needing other unit74..my ph.#832-605-3035.Ms.Whitehorse

Shana H. | Premières impressions |
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The facility is clean and the staff is amazing. They were very helpful!

Mayya A. | Expérience générale |
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I had a great experience at this U-haul center. Not only they helped me to store my stuff, but they advised me on the entire moving process. I will definitely recommend to my friends and family.

Sylvia H. | Premières impressions |
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The staff was helpful and very friendly.

Shana H. | Premières impressions |
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Nikki did a fantastic job and was very friendly and helpful.

Joshua W. | Premières impressions |
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Great Attitudes and Great Customer Service and the Unit was very clean before I moved in it. I would definitely recommend this Storage

Carlou V. | Premières impressions |
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The customer service was outstanding! The registration process was so smooth and easy. The manager was friendly and calming. She even checked the lock to make sure it worked.

Rebecca C. | Expérience générale |
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Thank you for providing a great place to store my items.

Lacarolyn A. | Expérience générale |
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The staff was really great and I am most appreciative of everyone there. Thanks again.

Ivory C. | Expérience générale |
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Great customer service. And the staff was very friendly, helpful, and understanding!!!

Melinda E. | Premières impressions |
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They were a big help! Easy to talk to.

Leo P. | Expérience générale |
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Thank you

RUFUS W. | Expérience générale |
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Over the passed 7 years I never had any problems with my storage unit or Uhaul company overall.

KENNETH M. | Premières impressions |
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Nice facility

Tammy P. | Expérience générale |
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The staff made it easier than I thought it would be to initially rent and also to cancel. I will use this facility for all of my storage needs.

ANTONIO E. | Expérience générale |
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The unit was not water tight. The are large gaps exposed to the open at the back of the unit. The flimsy insulation on the ceiling is dried out and flaking down on top of the unit contents.

Laurie S. | Premières impressions |
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Mr. Ash was extremely helpful and very courteous!

isabel h. | Expérience générale |
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Customer service is very important to us and the staff did not disappoint. The facility was kept clean. We will return if needed.

Kevin N. | Premières impressions |
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Great service and great facilities

Mario A. | Expérience générale |
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No comment

Robert J. | Expérience générale |
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n/a

Holly H. | Expérience générale |
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Nikki was great at at helping me!

Stacy D. | Réservation |
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You guys sent me on a wild goose -chase for about 3 hours, lost my reservations, unit I reserved wasn't cleaned, then I had to drag options out of your employees. Wish I had another company nearby.

LUCY H. | Expérience générale |
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Friendly and helpful

GARRETT T. | Expérience générale |
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We had a great experience.

James B. | Expérience générale |
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Great

ASHLEY S. | Expérience générale |
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Wonderful staff!

EDWARD H. | Expérience générale |
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The staff at the 190 location behind PAR guns were awesome. They were always helpful. Chris always solved any problems immediately and was always professional. Promote this guy.

Cherie D. | Expérience générale |
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Thank you

VICKI W. | Expérience générale |
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Super friendly staff!

ROSEMARY B.
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Le client n'a pas laissé de commentaire.

MICHAEL H.
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Le client n'a pas laissé de commentaire.

AARON J.
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The employee was helpful but really comdecending. We know how to back a trailer up, but he kept barking orders at my 64 year old dad who has been doing this stuff for decades. Also, the original dropoff location wouldnt answer their phone, so we had to choose a different location.

MARY H.
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Lisa was great! She was very kind and helpful! No comment regarding improvement because our experience was awesome.

ASHLEY H.
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Le client n'a pas laissé de commentaire.

DENNIS O.
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The agent here was very friendly and helpful. The truck was immaculate.

Angela W.
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Le client n'a pas laissé de commentaire.

GEORGE C.
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Le client n'a pas laissé de commentaire.

BRADLEY P.
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Le client n'a pas laissé de commentaire.

LAKTORIC W.
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Nothing the guy yall have working for yall was very professional and helpful he should be a trainer. He gave great directions to every where i needed to go.It was a pleasure thank yall.

ALVIN J.
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Le client n'a pas laissé de commentaire.

Leah R.
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Le client n'a pas laissé de commentaire.

Christy P.
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Le client n'a pas laissé de commentaire.

nickolas W.
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The guy that helped me get the truck was very professional. He tried to up sell me on the dolly and insurance like he was spoosed to, but when I declined there was no extra pressure to buy the extras. I was very pleased with the location and service provided.

CAROLYN H.
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Everyone there was really nice and got us in and out.. Returning the truck was a breeze. Looked it over and all was good and we were out.. Thanks for everything.

ADELIA R.
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When you write down the milage make sure you write the correct information. Also gas tanks as well. Don't try to argue with the customer while trying to explain what's charges are being charged.

DIMITRI B.
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Le client n'a pas laissé de commentaire.

CHRIS A.
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Have rented from U-Haul many times over the years. This is by far my best experience ever.

DANIEL M.
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Be sure that you are using better tires, I had a tire lose the tread, it was apparent that it was a recycled tire, this should be unacceptable when you are transporting thousands of dollars of personal property which many of it is non replaceable. Plus that is a huge safety hazard, insurance should not be used so u-haul can take shortcuts in their business practices.

peggy H.
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was good

JEANNIE K.
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See previous comment.

MICHAEL B.
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Le client n'a pas laissé de commentaire.

TROY M.
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Wonderful customer experience!!!

DAVID H.
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KEEP UP THE GOOD WORK

MICHAEL J.
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Le client n'a pas laissé de commentaire.

BARRY S.
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Le client n'a pas laissé de commentaire.

DAVID H.
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Le client n'a pas laissé de commentaire.

RICHARD L.
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Asked for 5 days to begin with and only offered 2 with 1 free day, luckily plans fell thru to turn it in before the 3 days. I didn't like how that all worked out but truck was great and no issues getting it and turning it in.

CORTNEI F.
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Le client n'a pas laissé de commentaire.

Christopher H.
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This location was clean and nicely kept but due to an error in miscommunication this was the fourth store we had to visit in the same day to actually rent a truck. We had made a reservation at our first location but it had already been rented out unfortunatly so we were told to go to three other stores to get a truck. Good facility to go to otherwise.

MAUREEN B.
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Le client n'a pas laissé de commentaire.

steve V.
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This unit is well run and very customer friendly!

Jessica M.
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I was not informed that I would be charged an inflated rate when I picked up the truck then 4-5 days later refunded the amount I didn't use in milage. Horrible business practice uhaul.

WENDI R.
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Very friendly and helpful

ANDREW M.
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Wanda helped me out this morning and was a very nice lady and super friendly!

Non reviews have been submitted for this location.

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