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theresa p. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of West Florence
Testimonials From Recent Customers
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I had 30,00 miles to travel over several days, and I never once had any problems with the hookup or the trailer!
Janinea S.The equipment was as I expected, the young lady that handled my business was top notch and addressed my concerns. Very thoughtful and genuinely cared about me as a customer.
Gary H.Everything was Great!
Mildred F.Moved out 5-20-23
kristy l. | Expérience généraleI was charged a whole extra day bc I was 15 mins after 10:30 returning to the vehicle late at night. All about it taking your money . I will not use uhaul again!
Seantel D.More employees
Ansonia B.When I went to the rental office the representative spent over 30 minutes looking for the keys to the vehicle. When I returned the vehicle they could not find it I actually had to drive to the location and make my presence felt for someone to actually look for it and check it in.
Loretta D.Alyssa has helped me on several occasions and is so knowledgeable, personable and goes above and beyond. She is great at her job.
Jennifer R. | Expérience généraleEverything was great.
Julie G.This is the third time I have renterd from this facility and it is the only place I will rent from in Florence. Alyssa is always a pleasure to work with. She is fast, friendly and efficient.
DARREN V.Very professional, friendly, and knowledgeable I would go there again and recommend to friends and family. Thank you Robert Burns
Robert B.The GM Alyssa and her staff were awesome. Night and day compared to the horrible experience at 369 Irby st with a racist GM Brett Bohler!
Demond B.Excellent service
Ginger C.Alyssa was amazing to deal with . The whole experience was easy and convenient. Will definitely return when I need a rental.
Maynard A P.I was very happy with the service & everyone was very professional.
Michael A.The ladies there were very knowledgeable and capable.
Henry L.Not a thing from start to finish it was an amazing experience
melvins B.Needs better customer service.
Brittany W.The staff was amazing and very helpful
BOB L.Car start making noises when i press on gas pedal and they could not help Worse experience with uhal
Salah A.Alyssa Bennet and her staff worked tirelessly to ensure that our experience was stress free. Alyssa is efficient, knowledgeable, and most of all flexible, handling the manifold changes we faced in our move to another state. I recommend this location hands down, having used other locations in Florence SC. Excellent experience!!!
Pastor Joe D.The people that work at this store are great. I've been in here numerous times and Alyssa is always friendly and helpful. Sadly, the truck I rented had warning lights indicating there was a problem with the tires and that the airbag system wasn't working. But, it was the only van available even though I had made the reservation a week in advance.
Diana M.The entire staff at this Uhaul location was very professional and helpful. We rented a truck anticipating moving into our new home but we ended up needing the truck for longer than expected. The general manager, Alyssa was professional and understanding though-out our transaction. She always acknowledged her customers when they walked in with a smile. She is most definitely an huge asset to your establishment. The store was always clean and the storage area is always clean.
Anthony G.Alyssa went above and beyond to assist me.
Teresa M.Quick easy service. Courteous and friendly general manager at this location
Tamara L.Just did drop off but that was simple as well
sandra M.Alyssa once again was so very helpful!
FRANCES P.Right side mirror would not stay in place. Told that the truck was full of gas. Drove the truck less than 6 miles. Took $9 to fill up. Only given a 1 mile credit of .99. Total rip off!
Tommy S.I was pleased with everything, The gentleman that served me was very pleasant and helpful.
Tracy N.Alyssa is great. Super friendly and very helpful.
Frances P.Very helpful and fast, Alyssa is great!
Bill M.Just continue great customer service.
Don I.Excellent customer service. I will return if ever need too. Also the vehicle was well maintained.
Frieda C.Just stop that alarm that always goes off all the time. It's frightening.
LEWIS S.Bernadette in the office should be a supervisor. She was wonderful The driver Faith was also wonderful The U-Haul app was more trouble than it was worth, and almost every time I had a problem I needed to discuss it with too many people fix the phone system
Robert P.everything was wonderful….the lady Ms.Crystal was an EXCELLENT helper…..it was pouring down raining & she still insisted that she stay,hook it up safely,& make sure it's properly working…& the guy that was there when i returned it was jus as kind……EXCELLENT location & a good group of guys.!
Jesse B.The turn in process was smooth and seamless!
Brent S.I had to argue with customer service rep. She wasnt going to deliver until 2 days later. I had a reservation for a week. I was told that days were prorated if turned on early. Also kept charging after returned. No one would return my phone calls. Had to call corporate. This was florence office that i had issues. Very upset and disappointed with representatives.
Joan K.Ms. Jaikia Brown was the U Haul represenative that assisted me. Ms Brown was knowledgeable, professional and had a pleasant attitude. U Haul is fortunate to have Ms Brown representing them. Leo Rabon
Leo R.Easy to deal with. Accommodated my every need.
john T.Manager, Alyssa & her staff were fast & friendly. They did an excellent job helping me pick the right truck & answered all my questions. Fantastic job you guys.
Gregory M.Alyssia (spellcheck) was very helpful and friendly!
Diamonique B. | Premières impressionsThe manager at this store is awesome-she was helpful-friendly knew what she was doing!!!
Kim W.The young lady was knowledgeable and friendly!
Alfred M.Alyssa and team were also very helpful. Specifically when I arrived, they were quite busy but they managed to keep smiles on their faces and remain professional. I will gladly rent from them again.
MICHAEL W.Great people
symantha J.Alyssa, Is a great manager, always helpful and professional. Great place to store my belongings.
Larry Q. | Premières impressionsExcellent customer service.
Gerald P.Allyssa Bennet was very professional and helpful
James D.My boss asked me to rent a pick up, after much looking we found a van and I accepted it. We realized we would need more than 24 hrs and contacted this office to let them know. When we were Un able to finish the 2nd night I called to say I'd need it again and was very rudly told by a female Manager who had a very bad attitude that they have a reservation on it and I had to return it immediately then put me on hold for 27 mins costing me money and time. I've always used uhaul but will never go to this one again. I understand needing to keep the vehicle booked but never have I rented and been told when u called to say I needed it still that I had to return the rental now because they have another res. You find the new cust a vehicle. If she didn't wanna do her job it's all she had to say
Robert H.Friendly and quick with service. One of the better uhaul places I've rented from.
Gary G.I've gotten charged for miles that I know I didn't use. I brought the truck back at 10:30 and it wasn't checked out until 5:30. So I'm being charged an extra 100
Cynthia K.Rien
Larry B.Alyssa was a great help.
Robert F. | Premières impressionsHave to say at this location it was up to par.
Lawrence J.Alyssa Bennett is a gem. You have a great employee in her. She provides old fashioned customer service and always has a smile.
Tammy M. | Premières impressionsVery quick and well done.
Tammy M.The staff members were very helpful and friendly I would go back if need be only thing I didn’t I did not like was the late fee I thought they were too expensive otherwise I love the new uhaul service 😁
Teresa B. | Expérience généraleI was unhappy with the downfall of the cleaning info the facilities. Staff and manager is awesome. I believe just a little more housekeeping is needed.
Cynthia T. | Expérience généraleKeep Striving and maintaining good customer service.
Pamela M.The manager has excellent customer service skills.
Kenneth S.Appointment to pick up at 7:30. They opened at 7 per info. Nobody showed up until 7:45. Truck dirty, low on oil,
Christopher C.Friendly staff and well-maintained facility! They had the cleanest bathrooms I have ever seen.
Kayrn C. | Expérience généraleAlyssa and the stuff were great, I was accommodated at short notice they were very professional, Alyssa is very funny and gives great one on one service even though its a thousand things going on that she tends to while still making you feel like your the only person in the store, I would definitely recommend this branch any day especially over the one on S Main St in Darlington sc.
DAVID J.Just keep up the good work
Edna J.Customer service was awesome very informative
Lorenzo D.The staff actually made eye-contact, spoke clearly, and smiled!!!!!!
Bistro H. | Premières impressionsAlyssa and the whole team were awesome.
Alan C. | Expérience généraleThe staff was wonderful, the facility was clean. My only complaint is when I asked if this months payment would be prorated asnd reimbursed to my account, I was told no. That disappointed me with UHaul and if that is the companies policy, then no I will not recommend that someone stores their belongings here.
TAMMY W. | Expérience généraleThe manager was exceptionally helpful and quite knowledgeable of the facility.
conleen f. | Premières impressionsThe facilities were exceptionally clean and secure. The staff were very helpful and I highly recommend this Uhaul storage location!
Roberta B. | Online Move InI love this storage unit
Asia G. | Premières impressionsManagers and staff were very helpful and friendly.
Melissa H. | Expérience généraleAlyssa went above and beyond to help us get set up in a unit right at closing. She could've just left and gone home and told us to come back the next day but instead she stayed late and made sure we had a unit to put our belongings in. She was so helpful and understanding and her customer service was impeccable. Merci.
Jennifer S. | Expérience généraleThanks to Allysa and her staff for always being ready to answer questions with a smile!!!
Judy F. B. | Expérience généraleAlyssa was excellent. She understood our needs and concerns and was very patient with us. She was very understanding when we had to suddenly end our lease and she wore a smile the entire time. Because of her, I would definitely use this Uhaul again, if the need were to arise.
Edletha O. | Expérience généraleEveryone was pleasant and knowledgeable about their business. It was a very good experience and I will not hesitate to use UHaul of West Florence again. Thank you Alyssa and Crystal.
Jean M. | Expérience généraleDOUBLE CHARGE FOR THE LOCK. WAS TOLD IT WOULD BE REFUNDED WHEN I CALLED SEVERAL DAYS AFTER MOVE IN. BUT IT WASN'T. THE GUY AT CHECK OUT TOLD ME HE COULDN'T DO THE REFUND. AT CHECK OUT, I HAD TO WAIT FOR THE ATTENDANT TO SHOW UP AFTER 15-20 MINUTE WAIT. THE OTHER CUSTOMER WAITING CALLED ANOTHER LOCATION IN TOWN TO SEE IF SOMEONE COULD CHECK TO SEE WHERE SOMEONE WAS AT OUR LOCATION.
PAM M. | Expérience généraleThe storage units could be updated & new flooring is a must. The flooring looks terrible, inside the storage units.
Cael S. | Premières impressionsMisleading service
Baretta S. | Expérience généraleI was charged but not guaranteed refund I will not refer to anyone else even though I was offer a free month it not free if I already been charged for that month
Shermiah T. | Expérience généraleI have used storage units all over the country. This was absolutely the best, including on-site amenities, cleanliness and service Head and shoulders above all others.
jamie k. | Expérience généraleThe manager and staff were extremely helpful and friendly.
Jonathan B. | Expérience généraleCrystal is awesome!
Jason M. | Premières impressionsThe facility is severely understaffed. No one available to answer the phone. Staff needs training in basic operations. Too much reliance on automated phone system. You need to simplify check out and check in procedures. One person cannot handle the volume of phone calls or the volume of customers for such a large facility. You need at least 2 people on staff at that facility at at times. So what if there are periods of downtime. That's goes with running any business. You must have the staff on hand to handle walk in traffic. I watched potential customers walk out after waiting for a long time and not bing served. One person is not enough to handle such a large facility alone. The staff was doing their best but I would not patronize this facility again. The long waits to be served, the unanswered phone calls, lack of basic knowledge by some members of the added up to a frustrating experience when the manager was not on duty. You need more training about basic operations and at least 2 people on duty at all times.
william p. | Expérience généraleThank you so very much
Gregory B. | Premières impressionsThis storage facility was far above in service and helpfulness than any facility I have used in the past. Alyssa Bennett and her crew were tops in friendly hometown service. They did everything right to make my rental a great experience going out of the way many times to help make my move easier. Thanks Alyssa for all your help. I diffinatly am impressed with your professionalism.
Larry Q. | Expérience généraleAlyssa was fabulous!
Natasha L. | Premières impressionsAlyssa was very professional and helpful. After a day of being overwhelmed with moving, she was very refreshing to encounter. Even in dealing with customers who were not as friendly or patient she maintained professionalism and was able to correct any situation.
Jimmi J. | Online Move InAlyssa and Chrystal Went above and beyond to facilitate our special needs, as my wife is disabled. Thanks so much!!
Joseph D. | Premières impressionsGreat experience with Alyssa. She was very professional, knowledgeable, and friendly. Made my experience memorable.
PRINCE C. | Expérience généraleI just loved my experience with U-Haul on Evans Street in Florence S.C. Alissa, the store manager was just TERRIFIC. She was so kind and attentive you just could not help but like her. She has great work ethics and serves as a great example to her employees. If every U-Haul has employees as Alissa and her crew, then you have a wonderful organization.
Larry Q. | Premières impressionsAlyssa was extremely helpful and had full of knowledge of exactly what I needed for this move. Great personality, very pleasant and was very patient as I asked my questions. She took the time to show me the size of the truck I will need to haul my belongs as well as the size of unit I would need. Would i recommend this location? Absolutely! Actually, I have already recommended it on my social media while bragging about the outstanding customer service that I received.
Debra H. | Premières impressionsCrystal Hanna was excellent
Jean M. | Premières impressionsI would like to commend Alicia at this facility for the outstanding customer service, pleasant attitude and her personal handling of my physical situation. She made sure I had a storage that I didn't have that far to walk to which made a world of difference for me and made me feel special. Cudos Alicia.
cynthia W. | Premières impressionsI used the location @ Evans St. Florence, SC. The staff was extremely helpful. I really enjoyed my experience there.
Denise M. | Premières impressionsVery helpful and friendly!
Mozella D. | Premières impressionsThank you, Alyssa, for going above and beyond. Very good experience..
Gerald L. | Premières impressionsExcessive rent cost
David K. | Expérience généraleThe staff are excellent and go above and beyond when taking care of their customers.
Jonathan B. | Premières impressionsThe Staff is outstanding!
Michael B. | Expérience généraleWe rented another unit aside of the first one
theresa p. | Premières impressionsGuy at the front was working so hard. He was super nice
Teresa P. | Expérience généralePricing great and location is convient
Ashley C. | Premières impressionsVery good customer service.
Charles H. | Premières impressionsNorm and staff do an excellent job. Have used them several times.
MACK C. | Expérience généraleVery professional nice and knowledgeable personnel very helpful men to anyone
Thomas F. | Premières impressionsThese guys are super helpful.
Chris V. | Premières impressionsThe entire staff is always super friendly and always goes above and beyond what is required. The facility, while not as cool as I would like, is clean and has many more amenities than any other facility I have used in the past. I have used storage businesses all over the country, so that is not a casual statement.
jamie k. | Premières impressionsVery helpful and friendly.
Melissa H. | Premières impressions