Évaluations des clients U-Haul Moving & Storage of West Hickory

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Hickory

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DORIS P. le

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Le client n'a pas laissé de commentaire.

Bernard B. le

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Racism

Chang L. le

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This place is great and the people was good and easy to talk to

Jeffrey C. le

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Le client n'a pas laissé de commentaire.

teri R. le

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Excellent in customer service The tome Spent during pick up and return was minimal but thorough I will definitely rent from this facility We live close by and pass this facility several times Per week The parking Lot is always maintained and organized. The trucks are clean and obviously recently washed,. The rear of the building is immaculate. The Sales room is clean and well stocked. Restroom was also clean . The best complement I can offer was the consideration the manager gave her employees! This center is gold standard and a phenomenal representation of your brand. I will definitely rent again.

Brittany C. le

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Le client n'a pas laissé de commentaire.

Dick S. le

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Le client n'a pas laissé de commentaire.

William F. le

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Shorted me 3 furniture pads didn’t have my furniture dolly blocked my ingress and egress to my storage unit at my destination. Had to take load after load by pickup to my storage unit that I’m paying 163 a month for.

William S. le

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Le client n'a pas laissé de commentaire.

Luis R. le

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Excelent

Daniel M. le

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Le client n'a pas laissé de commentaire.

Kim M. le

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Le client n'a pas laissé de commentaire.

Kathy R. le

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The man in am rented a space that was already occupied. Returning with myRV there was nothing available..I was allowed to park in a back space that was impossible to fit in.

Gary T. le

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Le client n'a pas laissé de commentaire.

Rebecca E. le

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I never had any issues or concerns with this storage facility, I loved the two step security and the helpful staff, never had any doubt that my belongings were safe and in a clean environment

Penny W. le

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Le client n'a pas laissé de commentaire.

JOHN W. le

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The U-Haul Moving & Storage of West Hickory tried to charge me for a u-box that I didn't have there. I did get my money refunded quickly. So thank you for the quick response. Everybody that I contacted on the phone has been great. Always friendly and very helpful. Good job of hiring good people! I would not have a problem with using U-haul in the future. Thank you. JW

Alyson Y. le

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I came in to get a replacement warranty hitch put on. The people ended up putting on my DAMAGED hitch without telling me because they visually inspected it and said there was nothing wrong with it. The vehicle was in an accident and the hitch was hit. That COMPROMISES the welds and makes it weak, which you cannot always see from just looking at it for 2 seconds. They never even said anything to me. I noticed it after waiting for 2 hours when they pulled my jeep out for me to leave. They refused to put on the new one that was ordered. And then when I was on the phone with corporate trying to get this resolved, they KICKED ME OFF PROPERTY!!!! HORRIBLE SERVICE!!!!!! Coorporate even said they should of put the NEW hitch on. Coorporate ended up sending me to Gastonia location, where they apologized for how stupid Hickory people were and they promptly replaced my hitch with a new one without a problem because they agree that welds were compromised. Thank you Gastonia!

Renee H. le

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The whole process was very easy and the trailer that we rented was in great shape and really was able to haul a lot of stuff.

Ricky L. le

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Le client n'a pas laissé de commentaire.

Carmen B. le

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Always are so helpful and nice at this location. Love doing business with them

Judy H. le

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Staff was always friendly and helpful. Well lighted facility. Trucks and vans always clean. Just overall great experiences.

William H. le

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Le client n'a pas laissé de commentaire.

Phillip C. le

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I was charged a fee I was told I was not and the pictures of the equipment condition i had to agree to were of a brand new trailer.

David T. le

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Le client n'a pas laissé de commentaire.

cj J. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Be sure to make each unit is clean and ready to use.

Georgia H. le

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Cheerful, friendly, helpful

Darryl W. le

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I’ve been a Uhaul customer for over 40 years. I’ve lived in 5 different states and frankly, this Hickory store is the most efficient run store I’ve ever seen. The employees are nice, professional, the store is spotless, and the check in and out was absolutely seamless!

theodore P. le

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Very professional and understanding, this location has had the best service thus far from any other I have been too.

James M. le

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The truck work great and made the trip flawless

Jerry M. le

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everything went great. excellent and helpful staff.

Neil L. le

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Le client n'a pas laissé de commentaire.

Dana M. le

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Always enjoy renting from this location, very helpful and efficient.

rick F. le

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Excellent and friendly staff that go above and beyond to take care of you during a normally stressful time of moving. Awesome Crew!!!

TW G. le

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Le client n'a pas laissé de commentaire.

Bryce S. le

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Nothing bad to say at all. Truck operated well and the customer service was great.

Michael A. le

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Should have an employee dedicated to handling returned vehicles. Had to wait until 1 of the 2 employees were finished processing rentals for other customers just to return my rental.

Jimmy W. le

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Explain things properly to the customer not assume they know

Theodore D. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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When I first contacted Uhaul we had a little trouble. Manager tried to recomend some help with our move. They said they would call later never did! Staff at every turn was most helpful. Professional

Stephanie M. le

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The Gastonia drop off location staff were amazing!!

VALENE R. le

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I cant complain about anything EXCEPT their $50!!! lock cut off fee!!! That's extremely excessive considering they do it in house! If they had a locksmith I could understand...

jeffrey l. le

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Might be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.

lilian s. le

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So far my encounter with every single employee has been lackluster. None of the doors are ever unlocked at the proper time and every employee is slow and has no sense of urgency.

deborah c. le

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Amanda was amazing She made UHaul look good. She was able to take care of our needs despite the poor UHaul computer system. We spent 2.5 hrs getting a correct storage unit. Thanks Amanda

Chelsea A. le

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The manager was extremely nice and helpful!!

preston s. le

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After we got our toyhauler out after only being inside 4 months, all the water lines had to be replaced because the mice had eaten holes in all the lines. Never again will we store there

Katherine D. le

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Christine helped us measure the unit to make sure the lumber would fit. We realized the reserved one was too small. She switched us to the right size. Also helped us locate carts to unload the trailer

Amanda B. le

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Customer service is exceptional. We had some minor issues with the 24-hour access which had us drive an unnecessary 5 extra miles but otherwise everything was great.

toby t. le

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Very helpful and great job

Janey D. le

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Very nice and courteous. Along with helpful. Explained everything i needed to know.

bill h. le

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Very professional and prompt

Teresa D. le

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Since I have 3 other U-Boxes in storage here I decided to rent a storage unit!! Ralph was very helpful in deciding what size I needed. He also went and checked to make sure the unit was available!!

Michele d. le

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Quick and informative

Wesley C. le

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Everything exactly as you would expect from a well run professional operation

Elizabeth P. le

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He was awesome!!!

lucille o. le

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Very friendly and helpful

Stephanie M. le

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He was very nice and the unit was ready and clean. So far it looks like it will work perfectly for my needs.

janell q. le

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We had no trouble at all. It was wonderful to get a newer truck. Thank you so much.

Cameron P. le

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For the a storage unit this facility is top notch. They are all indoor and well secured. Cleanest units i've ever seen. This facility is the easiest to access for users as well.

Elaine H. le

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We just moved here from out of State and we needed temporary store until we found a home. The Uhaul storage was perfect, the staff is friendly and professional. Security is awesome, cost reasonable.

John G. le

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Sal and his staff are terrific

MARSHALL W. le

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The best U-Haul service anywhere! The 2nd largest in North America location with down home customer service!!!

Michelle B. le

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Great place to store your pontoon

Roland S. le

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Place is very clean and easy to get into. Carts are available right up front.

Yandy S. le

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The staffing are friendly and professional i would recommend for sure

DONNA P. le

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Used this place in Hickory for 2 years and it was easy and the completion of our business together was easy. Thank you so much

Elizabeth D. le

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Great location, very clean, and friendly!

Jeffery B. le

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Convenient location

Chris D. le

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Friendly staff. Trailer was clean. Highly recommended.

TERESA A. le

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Very secure, clean. Helpful and very friendly staff. Great customer service.

Rick S. le

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A

sylvia l. le

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Everything was clean and convenient. The associates were friendly and helpful.

richard s. le

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Facility was clean and easy accessible. No surprises! Will use in the future if needed. Go folks to do business with. Richard

Scott S. le

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Best storage facility that I've ever used.

james v. le

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Good service and very helpful. Friendly and made a change to inside storage.

patricia i. le

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Awesome, quick attentive service. Facility is clean, secure and friendly accommodating staff. A Taj Mahal of storage facilities. A true hidden treasure in Hickory.

Cinda G. le

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Very nice employees.

Chris H. le

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Kerry was excellent! And made everything go very smoothly.

James C. le

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Keep up the good work.

Greg L. le

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A very well run and maintained storage facility. Full service with well trained and friendly staff. I highly recommend this U Haul facility. Thank you.

Arthur B. le

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Raslph was quite helpful, as well as entertaining.

lavonda m. le

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Thank you for all your help... And services. I'm still a customer!!!

Shanon H. le

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Building was always clean and staff was very friendly

john g. le

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Sal abd Ralph could not have been more helpful Great people,

Janice Y. le

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The gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased

iris c. le

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I just feel the services is really slow no since of urgency, every time I've went in that office it's taken at least 15to 20 minutes, outside of that everything else is great

Tamara S. le

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Sal and his team are professional, kind and caring.

Gary S. le

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Exceptional customer service

robert s. le

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I found this storage facility clean and all the employees very helpful.

greg r. le

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So glad we have this facility in Hickory. They got it going!

Teresa D. le

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I had no problems!! Very helpful!!

Kim R. le

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Very helpful & alm the men workering seemed to enjoy what they were doing and were so patient!

Carl F. le

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Great customer service!

scott S. le

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Sal the General Manager is FANTASTIC to deal with. Very knowledgeable, friendly, and accommodating.

ALEXANDER H. le

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Continued errors. My account is closed and I continue to receive bills.

Jay W. le

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The is the best U-Haul facility I've ever dealt with.

lynn s. le

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Great experience except when I checked out I was charged twice. I still have not had the issue resolved. Please help.

adam g. le

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Good service.

Leonard T. le

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very nice and the staff very friendly people at uhaul in the hickory nc facility.

rebecca c. le

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moved out 2 weeks after I rented storage. Uhaul billed me after I moved out. Manager Sal said he would fix it. Almost $300 past due bill Sal would not return my calls when trying to resolve. Dont rent

Stuart H. le

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Great staff. Always helpful and nice.

John H. le

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The staff, especially David, was extremely helpful. He helped us get settled in to the storage facility and checking in the truck. He help unhook and check the trailer when we first arrived.

eric t. le

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This is the only location that I will use in Hickory. I wish other locations were as nice as here.

Charlene N. le

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It was a pleasure working with Sal on my son's move to NC. I would highly recommend them as well as using them again for ourselves.

matt v. le

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Great help and great service.

Anita F. le

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So convenient to rent the truck and store the items at the same place. Genious!!

John G. le

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Excellent service

BARRY L. le

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Sal and his crew are great, always helpful. We still have RV storage there. Very safe & secure. Needed a mount & ball for my hitch, they had it, and cheaper than Walmart! Uboxes are a great value.

Larry J. le

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Excellent Facility for storage of vehicles.

Michael o. le

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veryngood facility and staff

Joseph O. le

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Drop off location was incorrect and had not been taking uhaul returns for a long time. It took almost 40 minutes on hold with the phone to find another drop off location.