Évaluations des clients U-Haul Moving & Storage of West Hickory

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Hickory

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Michael S. le

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When I first contacted Uhaul we had a little trouble. Manager tried to recomend some help with our move. They said they would call later never did! Staff at every turn was most helpful. Professional

Stephanie M. le

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The Gastonia drop off location staff were amazing!!

Wendy C. le

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Walking in the store to see 7 people in line with 30 mins to get 5 mins down the road for a pickup of the furniture capital of North Carolina my experience was terrible. I will never rent a Ihaul from this location again. The guy hands me the keys and said it is over to the right. So not only did I stand in line for and miss my appointment, but had to search for my truck. The one in Gastonia is amazing. Will never rent from Hickory again or this location. There should have been more than one person to assist customers. Two people in line had issues and only one person to check out truck. Service was extremely disappointing.

Mildred H. le

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Le client n'a pas laissé de commentaire.

Carl A. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Very professional

Robert S. le

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They contracted the wrong truck to me and told me they were going to fix the issue and email me the correct contract. They also gave me the truck and didn't check the fuel. I took pics of the gauge at 3/4 tank and returned it in Ga with a little more than 3/4. I also dropped it the night prior at the Roswell location.

John H. le

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An older gentleman came out to help me get set up. He was very nice and helpful. Christine has been very helpful as well.

Shelia A. le

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They did need some help. It was just two of them and they were busy. They did a great job but just in my opinion they needed help.

Charles M. le

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Le client n'a pas laissé de commentaire.

Katelin G. le

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Le client n'a pas laissé de commentaire.

VALENE R. le

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I cant complain about anything EXCEPT their $50!!! lock cut off fee!!! That's extremely excessive considering they do it in house! If they had a locksmith I could understand...

carl B. le

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nothing

David T. le

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Le client n'a pas laissé de commentaire.

Ryan H. le

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Le client n'a pas laissé de commentaire.

Amelia M. le

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Le client n'a pas laissé de commentaire.

Kathleen W. le

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Le client n'a pas laissé de commentaire.

debra B. le

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I signed in and tried to use Uhaul Truck 24/7 app. It did not work and resulted in taking a long time to check in.

jeffrey l. le

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Might be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.

John C. le

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I waited nearly 45 minutes to return the trailer. One employee on site. Finally a second employee arrived. Had he not arrived I could have been waiting an hour or longer. The original employee had been looking at the computer for at least 15 minutes trying to price a product for the customer ahead of me.

cyrus M. le

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This place really was not helpful at all. I was treated like I was not going to bring the truck back have my ID and the guy pulls his phone out and takes a picture of me on his phone! Then tells me I can not use a Walmart credit that is a visa and no prepaid! Is was not a helpful place and you are not treated as you should be!

JERRY B. le

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Le client n'a pas laissé de commentaire.

rhonda M. le

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Le client n'a pas laissé de commentaire.

Malcolm W. le

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Le client n'a pas laissé de commentaire.

Greg H. le

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Short staffed but the associates were all very helpful and friendly.

Robert M. le

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I couldnt see anyway of doing any better.

Randy P. le

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Nothing.

Bill M. le

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Le client n'a pas laissé de commentaire.

lilian s. le

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So far my encounter with every single employee has been lackluster. None of the doors are ever unlocked at the proper time and every employee is slow and has no sense of urgency.

Julie S. le

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This was my first experience with renting a uhaul. Overall good. Easy to drive. Love the loading ramp. Cost.... insane!! Overcharged for one thing but oh well. I didn't catch it til after returning the truck. Hopefully I don't have to do this again any time soon. I only have one arm and leg left after that bill.

Tiffany D. le

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Le client n'a pas laissé de commentaire.

tom M. le

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Price per mile is way too high.

micheal H. le

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Le client n'a pas laissé de commentaire.

Gregory H. le

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Thank you for the awesome customer service. Using the mobile online registration is simple. I was able to reserve a van and pick it up the next day. Thank you for making the process simple and painless.

Georgette L. le

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Le client n'a pas laissé de commentaire.

Phillip S. le

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Le client n'a pas laissé de commentaire.

Teresa S. le

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Le client n'a pas laissé de commentaire.

deborah c. le

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Amanda was amazing She made UHaul look good. She was able to take care of our needs despite the poor UHaul computer system. We spent 2.5 hrs getting a correct storage unit. Thanks Amanda

Chelsea A. le

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The manager was extremely nice and helpful!!

preston s. le

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After we got our toyhauler out after only being inside 4 months, all the water lines had to be replaced because the mice had eaten holes in all the lines. Never again will we store there

Katherine D. le

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Christine helped us measure the unit to make sure the lumber would fit. We realized the reserved one was too small. She switched us to the right size. Also helped us locate carts to unload the trailer

Amanda B. le

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Customer service is exceptional. We had some minor issues with the 24-hour access which had us drive an unnecessary 5 extra miles but otherwise everything was great.

toby t. le

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Very helpful and great job

Janey D. le

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Very nice and courteous. Along with helpful. Explained everything i needed to know.

bill h. le

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Very professional and prompt

Teresa D. le

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Since I have 3 other U-Boxes in storage here I decided to rent a storage unit!! Ralph was very helpful in deciding what size I needed. He also went and checked to make sure the unit was available!!

Michele d. le

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Quick and informative

Wesley C. le

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Everything exactly as you would expect from a well run professional operation

Elizabeth P. le

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He was awesome!!!

lucille o. le

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Very friendly and helpful

Stephanie M. le

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He was very nice and the unit was ready and clean. So far it looks like it will work perfectly for my needs.

janell q. le

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We had no trouble at all. It was wonderful to get a newer truck. Thank you so much.

Cameron P. le

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For the a storage unit this facility is top notch. They are all indoor and well secured. Cleanest units i've ever seen. This facility is the easiest to access for users as well.

Elaine H. le

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We just moved here from out of State and we needed temporary store until we found a home. The Uhaul storage was perfect, the staff is friendly and professional. Security is awesome, cost reasonable.

John G. le

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Sal and his staff are terrific

MARSHALL W. le

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The best U-Haul service anywhere! The 2nd largest in North America location with down home customer service!!!

Michelle B. le

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Great place to store your pontoon

Roland S. le

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Place is very clean and easy to get into. Carts are available right up front.

Yandy S. le

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The staffing are friendly and professional i would recommend for sure

DONNA P. le

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Used this place in Hickory for 2 years and it was easy and the completion of our business together was easy. Thank you so much

Elizabeth D. le

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Great location, very clean, and friendly!

Jeffery B. le

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Convenient location

Chris D. le

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Friendly staff. Trailer was clean. Highly recommended.

TERESA A. le

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Very secure, clean. Helpful and very friendly staff. Great customer service.

Rick S. le

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A

sylvia l. le

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Everything was clean and convenient. The associates were friendly and helpful.

richard s. le

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Facility was clean and easy accessible. No surprises! Will use in the future if needed. Go folks to do business with. Richard

Scott S. le

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Best storage facility that I've ever used.

james v. le

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Good service and very helpful. Friendly and made a change to inside storage.

patricia i. le

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Awesome, quick attentive service. Facility is clean, secure and friendly accommodating staff. A Taj Mahal of storage facilities. A true hidden treasure in Hickory.

Cinda G. le

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Very nice employees.

Chris H. le

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Kerry was excellent! And made everything go very smoothly.

James C. le

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Keep up the good work.

Greg L. le

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A very well run and maintained storage facility. Full service with well trained and friendly staff. I highly recommend this U Haul facility. Thank you.

Arthur B. le

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Raslph was quite helpful, as well as entertaining.

lavonda m. le

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Thank you for all your help... And services. I'm still a customer!!!

Shanon H. le

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Building was always clean and staff was very friendly

john g. le

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Sal abd Ralph could not have been more helpful Great people,

Janice Y. le

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The gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased

iris c. le

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I just feel the services is really slow no since of urgency, every time I've went in that office it's taken at least 15to 20 minutes, outside of that everything else is great

Tamara S. le

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Sal and his team are professional, kind and caring.

Gary S. le

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Exceptional customer service

robert s. le

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I found this storage facility clean and all the employees very helpful.

greg r. le

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So glad we have this facility in Hickory. They got it going!

Teresa D. le

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I had no problems!! Very helpful!!

Kim R. le

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Very helpful & alm the men workering seemed to enjoy what they were doing and were so patient!

Carl F. le

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Great customer service!

scott S. le

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Sal the General Manager is FANTASTIC to deal with. Very knowledgeable, friendly, and accommodating.

ALEXANDER H. le

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Continued errors. My account is closed and I continue to receive bills.

Jay W. le

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The is the best U-Haul facility I've ever dealt with.

lynn s. le

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Great experience except when I checked out I was charged twice. I still have not had the issue resolved. Please help.

adam g. le

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Good service.

Leonard T. le

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very nice and the staff very friendly people at uhaul in the hickory nc facility.

rebecca c. le

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moved out 2 weeks after I rented storage. Uhaul billed me after I moved out. Manager Sal said he would fix it. Almost $300 past due bill Sal would not return my calls when trying to resolve. Dont rent

Stuart H. le

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Great staff. Always helpful and nice.

John H. le

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The staff, especially David, was extremely helpful. He helped us get settled in to the storage facility and checking in the truck. He help unhook and check the trailer when we first arrived.

eric t. le

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This is the only location that I will use in Hickory. I wish other locations were as nice as here.

Charlene N. le

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It was a pleasure working with Sal on my son's move to NC. I would highly recommend them as well as using them again for ourselves.

matt v. le

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Great help and great service.

Anita F. le

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So convenient to rent the truck and store the items at the same place. Genious!!

John G. le

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Excellent service

BARRY L. le

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Sal and his crew are great, always helpful. We still have RV storage there. Very safe & secure. Needed a mount & ball for my hitch, they had it, and cheaper than Walmart! Uboxes are a great value.

Larry J. le

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Excellent Facility for storage of vehicles.

Michael o. le

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veryngood facility and staff

Joseph O. le

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Drop off location was incorrect and had not been taking uhaul returns for a long time. It took almost 40 minutes on hold with the phone to find another drop off location.