Customer Reviews for U-Haul Moving & Storage of West McKinney

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West McKinney

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Helder L.
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I had an overall great experience. Rental process was quick, clear and straight forward. This will be my go to when I need to rent a truck or van.

Tiffany S.
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Customer did not leave a comment.

Ashley E.
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The manager was extremely rude and treated me as if I was an inconvenience. I expected more, for we had just moved from California and misunderstood a few things, but left very unhappy with the customer service. I would not recommend this place to anyone.

Charles B.
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Customer did not leave a comment.

Bobby L.
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Customer did not leave a comment.

Elijah C.
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Great customer service. I felt like they did everything that could reasonably be expected from a Uhaul store.

Joseph M.
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Customer did not leave a comment.

Susan W.
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Customer did not leave a comment.

Steve O.
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Customer did not leave a comment.

Mason A.
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Y'all should really look into using Qualtrics as your survey platform

Teresa J.
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Have electrical adjusters for the side view mirrors instead of manually having to adjust the mirrors

David W.
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Great product and service!!! Thanks, DMW

MIsty H.
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Customer did not leave a comment.

James M.
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The gas was on empty. This was inconvenient.

Suzanne S.
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Very friendly people.

Gregory P.
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The 26’ truck was a piece of shit... actually two 26’ foot trucks were junk and were not road worthy. The actual facility and staff was great but the trucks aren’t well maintained and I’m pissed.

CHARLES B.
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Customer did not leave a comment.

John F.
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Very long wait time.

Greg F.
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Customer did not leave a comment.

Jeffrey A.
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Other than the call telling me I owed more money above what my reservation was for, everything we great.

Jeffrey A.
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Customer did not leave a comment.

Kristi B.
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Extremely helpful staff and very easy to rent/return.

Victor V.
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Very nice location and personnel.

Brandon H.
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After standing in line I was given a uhaul truck with a broken tail light that should have been taken out of service. After getting a new truck my paperwork was not changed by JohnRobert, so returning it became a nightmare. My email receipt does not match the total I was told after returning it, and I made sure to fill it up with gas yet it states that I did not.

Christopher D.
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Poorly maintained trailer. The tire failed and left me stranded for 2 hours. Branch very understaffed during return and couldnt address problems during drop off. Employee David did follow up later and was nice.

David C.
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Customer did not leave a comment.

Denise S.
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Customer did not leave a comment.

Bradlee C.
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The salesman was extremely helpful, Even helped me find a spare cotter pin that I had somehow lost.

Barry S.
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Customer did not leave a comment.

Jefferey G.
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Battery died and left me stranded.

Brandon R.
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Customer did not leave a comment.

Lawrence S.
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Customer did not leave a comment.

Irfan F.
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If someone rent multiple times give a discount!!

rebecca R.
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Contract no. 87409645 was written for a different Rebecca Reynolds - I liven Massachusetts and was not in Texas earlier this week. Please correct your records. Thank you.

Sharon L.
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Customer did not leave a comment.

Kim F.
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Customer did not leave a comment.

Rachel R.
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Customer did not leave a comment.

Abel L.
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Customer did not leave a comment.

Danny C.
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Customer did not leave a comment.

Jeanette W.
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Customer did not leave a comment.

Charles H.
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David was amazing!

Gerald V.
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Customer did not leave a comment.

Chandler C.
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Customer did not leave a comment.

Michael I.
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Your McKinney location is the best, and always above and beyond in their customer service. Upon inspection that noted many major safety concerns with the unit rented to me.

Steve H.
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I’ve used this location several times in the past and have always had an excellent customer experience.

Evie H.
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I think you were great.

Howard S.
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Customer did not leave a comment.

Jeffrey M.
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Customer did not leave a comment.

William W.
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Customer did not leave a comment.

Judith R.
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Customer did not leave a comment.

Annie R.
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They were great ????

humberto C.
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Customer did not leave a comment.

Sherry A.
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Thank you for your friendliness and the ease of checking my cargo van out and in upon return. You made my day!

Mammie S.
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Truck ran very well. No issues

Evelyn M.
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Customer did not leave a comment.

Brandon M.
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Customer did not leave a comment.

Alfredo R.
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You are awesome

Burl W.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

Edward R.
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Have more help for the first of the month weekends

Dora D.
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Customer did not leave a comment.

debbie K.
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Nothing, everything was outstanding, Phil made our experience very pleasant and easy

Robert S.
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Customer did not leave a comment.

Casey K.
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Customer did not leave a comment.

Brandon W.
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They did not disclose the total out the door price. They charged me double what the store stated it would be when I rented the trailer. Rent with caution!

Elix B.
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Great job

Karen E.
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Customer did not leave a comment.

Lynn W.
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Customer did not leave a comment.

Amy J.
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Customer did not leave a comment.

Jordan W.
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N/a

Kyle O.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

Curtis P.
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I’ve been to other locations where I felt like they were hiding charges. These guys helped me avoid any penalties. For sure want to do business with them again.

William G.
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Customer did not leave a comment.

Marius N.
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This comment it will not be about the location... The location is good and convenient... But after more than 3 weeks that I closed the transaction and payed for everything, I got an email ( good that I Noticed about it and I didn't sent straight to trash ) and I was informed about a Toll citation... " Thank you for doing business with us. We have been notified that tolls/citations were issued to U-Haul equipment bearing license plate number AJ59019 during your rental. Your rental date of Saturday, February 01, 2020 and return date of Saturday, February 01, 2020 on contract number 21140723 were used to determine responsibility for this citation. Please click on the link below to view an itemized invoice, pay or dispute the charges. You can resolve this matter quick and easy with a credit/debit card. The entire process will take less than 5 minutes. (For your convenience, we encourage you to set up a myuhaul.com account that will allow you to view all charges associated to your account.) If the balance is for a toll transaction, the administration fee is $1.00 per toll. If the balance is for a citation and the payment is made within the first 7 days of your notification, the administration fee is $15.00. If we are unable to secure payment, the administrative fee will increase to $30.00. Please note as a courtesy to you; we will automatically attempt to charge the credit/debit card used for this rental on the 8th day from the date of your notification, at the reduced administrative fee. Now... Nobody told me in any way and even in the contract never seen something to inform me that I will be charge lately if I will use a toll road and I may pay an administrative fee up to $30.00 I have no time and I wont waste my energy to sue U Haul for this... ( I guess this is something that U-Haul relies on...) So I payed it BUT This is not acceptable...In Dallas TX area where almost all the highways are toll the client MUST be informed that he Must pay the toll fee lately or he will be charge an "administrative fee up to $30.00" That is insane !. Make a contract with NTTA and offer this toll fee as a courtesy for your Clients its about just $1. DO NOT warning me that I may be charge $30 for and administration fee that I was not even informed when I rented the van ! I guess this is another U-haul trick to get money for the customers WITHOUT inform them same as the tricky question "How many hours do you think will you need the truck?" and U-haul charges for 2 days instead of 1 day rent just because the customer is honest and answer 4 hours just thinking to help U-haul to manage their Truck Parking Lot...But WRONG!!! When client brings the Track after 4 hours he will be charges for 2 days EVEN in contract the rent is per day not per hour !!! Insane !!! !!! DISAPPOINTED !!!

Brian P.
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Customer did not leave a comment.

Robert A.
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NOTHING THEY WERE GREAT.

Thomas W.
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Customer did not leave a comment.

Alice C.
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Customer did not leave a comment.

Freddy G.
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Customer did not leave a comment.

Aaron E.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

Timothy M.
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Excellent customer service

MARK M.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Sean T. | Overall Experience |
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none

James K.
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Great staff!

gerald G.
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Really professional operation. No improvements to recommend.

Joseph M.
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Customer did not leave a comment.

Michael D.
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Get customers out faster. I reserved online and still waited for 39 minutes in line. If I hadn’t need the van so badly I would have walked out. Have a line for walk-ins and a line for people who reserved online. Train the I -store help to move through the registration screens faster.

Timothy S.
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Friendly and fast service. Excellent equipment.

Jose B.
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Customer did not leave a comment.

Brooke H.
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I had a great experience with using Uhaul for the 1st time! Phillip was extremely helpful and explained everything in detail. He made the whole experience stress free! Was very pleased with the service provided!! Thanks Phillip!

Doyle W.
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Customer did not leave a comment.

Jon M.
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Very friendly people and easy transaction.

Calvin T.
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Customer did not leave a comment.

Pamela G.
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Customer did not leave a comment.

Don B.
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The online reservation Process was simple and straight forward. I received a call two days before my scheduled pickup just to confirm my reservation and to make sure everything was in order. John Robert was helpful and professional with the checkout process. It only took a few minutes. Eric did a ‘walk around’ with me to verify everything with the truck was in good shape. I was on my way in less than 20 minutes ??

Errick W.
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this location in McKinney I have used several times in the last year and they are always on top of things and if something is wrong they will fix it. so I will give them a A-plus for all they do this time they were on the receiving side.

Jerome W.
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Excellent customer service!

Max K.
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Process was easy and staff was helpful.

JOHN T. | Overall Experience |
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Manager Kevin and his staff run a very efficient and excellent facility.

Larry T. | First Impressions |
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Great care and service by Kevin!! Thank you

David H. | First Impressions |
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Very courteous and professional. Easy transaction.

joanna b. | First Impressions |
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helpful

Kenneth C. | Overall Experience |
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I rented 2 large storage units from July - December, 2019. Multiple times I had to negotiate around trucks parked in front of my units. When I moved out, my boxes were infested with roaches.

Charles D. | Overall Experience |
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Small office but nice and friendly.

Sandra F. | Overall Experience |
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We enjoyed our experience at Uhaul!

Ida C. | First Impressions |
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Best prices in town. Very helpful and knowledgeable,.

Warren R. | Overall Experience |
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Kevin is knowledgeable, helpful and accommodating.

Omar R. | First Impressions |
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Excellent customer service. Very friendly and helpful employees.

Jonathan V. | Overall Experience |
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Always a very friendly staff

Holton L. | Overall Experience |
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Good service, helpful employees, location difficult to access for westbound traffic.

Mark G. | First Impressions |
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We were waiting for help for an hour, the unit that was rented to us had a lock on it and we had to wait another 30 min for someone to unlock it. The attendant was overwhelmed and clearly stressed.

tanya j. | Overall Experience |
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Always polite whenever I called. Readily available to answer questions. Whenever I visited it was nice to see a place where the employees seemed to enjoy themselves.

Sarah C. | Overall Experience |
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Thank you!

Elizabeth C. | Overall Experience |
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Don't like having to check in after hours but that's no been deal. Great staff

Jean-gardais M. | Overall Experience |
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My expectations have been exceeded!

Audrey L. | Overall Experience |
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We had a great experience with this location! Bryan was awesome and super helpful!

Rebeca H. | Overall Experience |
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👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 THANK YOU

Christopher P. | First Impressions |
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The McKinney guys are efficient and professional. They got me checked into a storage unit quickly.

CHARLIE H. | Overall Experience |
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I liked the facility except for the incline concrete ramp by the entry for the storage area

Holton L. | First Impressions |
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Not a bad experience.

Thomas G. | First Impressions |
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Check in process and the return process were handled very well, the staff was courteous and helpful when I had to change the unit that I wanted to store. Thanks!

JOHN C. | First Impressions |
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I own several businesses and if I had a business that Brian, your customer service representative, would fit into, I would hire him in a minute. He was polite, expeditious, and customer oriented!

Holton L. | First Impressions |
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Good service, helpful people.

Alex M. | Overall Experience |
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The team helped me out of a major jam. They were extremely accommodating and thoroughly helpful. I am thankful for the help!

Sandra F. | Overall Experience |
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Extremely nice and helpful staff

Matt C. | First Impressions |
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Great Service from the team here!

Chris R. | Overall Experience |
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Nita delivered our Ubox to my house. She was professional and gave my family some tips about living in this area of Texas. Great service!

Tara N. | First Impressions |
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I really enjoyed my experience at U-Haul storage. Brian is very professional, helpful, and knowledgeable. Thank you!

Christopher M. | Overall Experience |
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N/a

Nancy G. | Overall Experience |
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The store employee was so helpful!

CHARLES KATHLEEN D. | Overall Experience |
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Had a storage unit for years and rented numerous trucks and trailers. Always great service.

robert m. | Overall Experience |
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These people are genuine Texas generous helpful courteous people. ...love em.

DOUGLAS H. | Overall Experience |
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Always helpful, at least the guys are. Several times the lady’s express an impatient tone and look.

Christine C. | Overall Experience |
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everyone was very helpful !

Martha H. | Overall Experience |
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Used U Box from Wisconsin to McKinney. Very please with the entire process, condition of the box, pick up and delivery in Wisconsin and here in McKinney. Great communication! Very pleased!

carol s. | Overall Experience |
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No

Chuck C. | Overall Experience |
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This was one of the best experiences I’ve ever had.

Russell F. | Overall Experience |
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Parking for unloading and loading can sometimes be a little hectic.

Roderick W. | Overall Experience |
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The store manger all the way down the chain from outside personnel and everybody in uniform were happy and helpful I always rent from this uhaul if I can great experience

GARY B. | Overall Experience |
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My only change would be the addition of a light inside each unit, to make visibility better. I always wished my unit had more light, other than that coming in from the hall.

Kathiresan D. | Overall Experience |
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This was one such hassle free move experience. Great service!

Michael C. | Overall Experience |
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Great experience - until your automated gate stop working. I tried to be patient but it has been over a few months without it working. Having to get in and out of RV to put the code was a hassle.

Venkata K. | Overall Experience |
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Excellent service

Nancy R. | Overall Experience |
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This UHaul facility was the best I've worked with. They were very helpful. The only thing I could suggest is the parking is very limited and difficult to find a place when they are busy.

andrea G. | Overall Experience |
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Access road to the back parking lot is narrow, trucks and vans are parked alongside it and there are bumps along the road that make it hard to drive out especially with a trailer. staff not friendly

Michael L. | Overall Experience |
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Great service

Karl A. | Overall Experience |
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Storage units were unusually over priced.

John R. | Overall Experience |
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With having 6 storage units, we were at the facility constantly and got to know pretty much the entire staff by name. They were always polite & helpful. Treat them right and they will respond well.

WILLA D. | Overall Experience |
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Excellent

danny t. | Reservation |
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It was a great experience and will rent from y’all again!

JOHN GRADY P. | Reservation |
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Always have to wait for a unacceptable amount of time

La'Toya H. | Reservation |
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Everyone was friendly and attentive.

susan h. | Overall Experience |
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Kevin the manager was super.....even though he was sick. He didn’t want to call his asst Mgr in because he wanted him to have a day off. That’s a dedicated guy! Thanks Kevin!

Pamela S. | Overall Experience |
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Only concern is constant state of rough road and holes in the gravel driveway

Debbie S. | Reservation |
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I was in and out in no time

Crystal G. | Overall Experience |
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After scheduling the pickup of my uboxes, I went to the facility to pick them up only to find out they were not ready. They told me the earliest they could get them would be the following day at noon.

DANA T. | Overall Experience |
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We used this storage facility for personal and business use for several years. We always had easy access whenever we needed it. Great customer service will keep us coming back for our vehicle rentals

JUAN D. | Overall Experience |
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Not all the staff is friendly, I always had the impression that they were just working there but not enjoying it. Very poor people skills towards the clients.

Joshua N. | Overall Experience |
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Kevin the General manager was awesome, he was more than accommodating and went out of his way to provide top notch customer service. The entire staff were all excellent!!

DONNA B. | Overall Experience |
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I was way overcharged. They were nice and tried to remove frivolous charges but couldn’t. I contacted corporate and they didn’t help either

Kevin D. | Overall Experience |
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Upon arrival a staff member started barking out orders. Move here not there and then the next staffer conducted himself the same way. We are new customers but treated like trespassers. Not good!

Phani J. | Overall Experience |
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Staff are not nice. Making fun on customer. Not a good customer service. Hate going there next time.

Rick F. | Overall Experience |
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Great service. Always ready to help with any issues.

Chris G. | Overall Experience |
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NA

TERESA H. | Overall Experience |
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Everything was great

Chris S. | Overall Experience |
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Josh and Kevin did a great job helping me over the course of a couple weeks. Hard-working and they provided outstanding customer service. Great employees that go the extra mile for their customers!

Felix V. | Overall Experience |
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Pricing is above most storage places. Access areas most of time are blocked by parked vehicles, need more parking to avoid that.

BARBARA B. | Overall Experience |
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Everyone was knowledgeable and friendly, very helpful.

sharon t. | Overall Experience |
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One time when I went to the facility and they were short handed everyone was very friendly.

JOHN P. | Overall Experience |
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You have to slide your card every time you enter or leave however the place you do this I always blocked with a U-Haul truck and parked cars . This is why I switched to different storage facilitie

PATRICIA M. | Overall Experience |
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very good

CELIA G. | Overall Experience |
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I rented a large unit for a year. My property was secure and in the same condition as when it was put there with exception of some dust. I recommend the facility and would use it again.

Jerry W. | Overall Experience |
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Under staffed

Kory W. | Overall Experience |
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Employees were aloof and not interested in helping. Seemed more like a chore to do their job. Was not greeted and when I walked to a counter w an employee I was asked to move to another counter.

MICHEAL D. | Overall Experience |
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I had up to 5 units at a time over a 6 year period there. I finally moved not because of any dissatisfaction with the facility, but because other facilities were 40% less expensive!

No reviews have been submitted for this location.

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