Maybe before and after the actual rental takes place U-Haul employees can do a initial and final inspection together with the customer so there are no issues upon return. Not talking extensive inspection but a normal lights and external inspection.
SHAY VCustomer Reviews for U-Haul Moving & Storage of West McKinney
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service
MUSTAFA RThe unit I was rented initially was already occupied. Luckily I made it to the facility 10 minutes before they closed. They gave me another unit with was also occupied and ended up giving me a third. The code I set up to have access to the facility did not work, I did not find out until after hours. But luckily the gate was broken so I could still access my unit. It wasn't a smooth process at all.
Mikeena M | Premières impressionscheck in kid was rude. Calle me late for being 30 minutes late, did not give me the blankets and was kinda of a shit about the whole experience.
THOMAS BMany people need to know the weight of the trucks for insurance purposes. I found it silly that your employees don't know what 1 ton is. For example, most personal auto liability insurances cover up to 1 ton vehicles for accidents. Knowing what 1 ton is may help your insurance sales go up. Most of your trucks there are probably over 1 ton, especially after items are placed inside. Therefore, liability will far exceed what a personal auto policy covers. Good selling point, just saying. Professional truck companies and employees should know the basic math of a 1 ton truck (1 ton = 2000lbs)
PAULA BThe inside of this trailer was very dirty. I had to sweep the floor twice since it was so dirty before I placed my items inside. A little discouraging knowing how me as a renter of the equipment is documented about everything. Just something that could improve...
TRAVIS BPick up was great! The guy was managing 2 people at a time. Used for an hour. Did what I needed but ended up charging my card almost $70 not the estimate of around $40. If I was trying to budget this I would have been distraught. Disappointed in final price only.
JAMIE JGreat staff and efficient
WILLIAM SGreat experience. No problems.
Jason Fbest uhaul store i have ever experienced, I have been to this store many times, always great service
DANNY NWe had a fantastic experience with U-Haul and specifically this McKinney location. The staff were so very helpful and polite. The pick up and return process was easy and trouble-free. I'd recommned.
MICHAEL PGood service
VICENTE FAdam has always been AMAZING & extremely helpful & knowledgeable! His team runs things they way they should, which is why his store is top notch.
WAYNE MMy truck wasn't ready! I called the 24/7 number, she was very nice n assigned me a new location. Got there and the app couldn't read my location even tho I'm next to the trucks and in front of the building. The 24/7 lady (also very nice) said it's reading 0,75 mile away, which is a dirt field. So couldn't get that truck. And she couldn't change my reservation to yet another location. I was stuck just waiting 2 hours for the original location to open. They opened and they didn't have my reserved truck at all. I had to get a smaller truck, which resulted in 3 trips to complete my move. All the staff I spoke to were very pleasant and tried to help but the actual system is designed very poorly. I would NOT recommend
JENNIFER KMuy bueno
JESUS RGreat service staff. Fast and friendly
WILLIAM SLove, the fact that you guys really care about your customer you go above and beyond to make your customer happy world class customer service remarkable customer service I think you guys so much thank you
KIMBERLA HI am not a U-Haul customer, so you can ignore the site-specific rating above, yet I have had a terrible experience due to repeated emails sent in error. It appears you have the wrong email address associated with an order. Over the last two days, I have received nine emails-seven within one hour and two more the next day-cluttering my inbox. I attempted to correct this by reaching out to customer support, but since then, I have received two more emails. I clicked the unsubscribe link, but that did not stop further messages. To make matters worse, I was then asked to fill out this survey via a link in a further email. I also tried using your "contact form" link, but instead of providing a form, it simply led to a page listing various communication channels. Selecting the "email" channel only redirected me to the bottom of the page, offering no clear way to resolve this issue. I have no other option but to block U-Haul emails and highlight the U-Haul email address as a spam provider to prevent further misdirected emails. Additionally, I suggest passing this feedback along to your communications team, as this fundamental user experience issue reflects poorly on U-Haul.
MYLES JNever used the service. And they used my personal information... totally unfair . Big scam... I will take to court soon.
SUMAN SFriendly and helpful staff.
DAVID WThe u haul on three eighty in mckinney did an excellent job of helping me hold my stuff and move my stuff. I appreciate them and I recommend them to you as well.
joseph j | Expérience généraleI received a truck that only has 3/8 of gas in the tank. I asked for another truck it only had less than 5/16 of gas in the truck. That's not good business.
PAMELA HThe young man did everything he could to get my trailer connector working. Checked the fuses with me, opened up the vehicles manual, gave me some fuses to try, etc... Definitly went above and beyond. J'adore.
jorge gMajor delay. Wouldn't use or recommend U-Box service. Very hard to get updates once box was delayed.
MATTHEW LEmployees were friendly and knowledgable. Quick in and out. Nice guys!!!
JAMES LBad experience yesterday. I will say Isiah was very helpful. All other staff members need customer service training.
Jamie C | Expérience généraleAucun
CYNTHIA AWe turned a section of our couch upside down to fit better not thinking in the least that the floor was dirty. This left about a 4 inch square of black in our couch. I should have known to take something to cover the floor but also weren't thinking one piece would have to be upside down.
PAMELA BThe trailer was not sweep out it had some trash. Please the right finger didn't work hard to use my hazard light from Dallas to Longview. That not good hearing my hazard light going the way.
ROSA TThe truck was not clean, and the handle for rolling up and down the window on the driver's side was broken.
JOAQUIN LNeed more UhAul locations in the McKinney Texas area. All the small dealers have closed up and only the large dealers are left. Maybe some incentives to get them back
KEVIN BVery good help
CHARLES TMerci.
DANIEL CThe only problem was there was damage to the slide latch which I requested fixing multiple times. I had to have a hammer to slide it open.
Mark A | Expérience généraleI was so impressed with this establishment. Very profesional. They run there business like it's there own. I will tell everyone I know they have to go there. It's great experience.
JERRY AThe inside of truck on driver's side had dried mug on mats. There was only 1/4 tank of gas. The young people who were running this location were more interested in talking among themselves than helping us. They did not even walk us to the truck to make sure we understood where everything was on the dashboard.
SUSAN RThe team was frazzled due to an issue with two other reservations so everyone else had to wait and hear about it. It took a long time to get thru the gate and get setup. Of all the people, Max was pleasant.
Stephen RGreat staff, great value, 10/10.
MATTHEW BRien
jeremy rThe front tie-down straps that go around the front wheel came off. This could have resulted in disaster had I not felt the load shifting and my stopping to check.
RICHARD BOnly place i use.
ADRAIN HMuy bien
DANIEL BAll of the guys at this facility were very friendly and helpful. They were patient with me and were very courteous.
JOSHUA HExcellent customer service.
WANDA BI always use them
DEATRICK Esmooth transaction. can't think of any modifications.
CRAIG DThe Uhaul website lists them as being open at 7am. I arrived after 8am. I could see someone inside, but nobody came out to remove the trailer for the 15 minutes I waited. Someone else arrived and said they had told him the day before that they open at 9 on Saturday, but it said 7am on the Uhaul site. I used the app to return the trailer, and dropped the trailer myself. Not thrilled with the lack of on-site help, despite there clearly being staff there in the store. There are dozens of bad reviews online for this site, with some sites having nearly all 1 star reviews for the same sort of issue and lack of customer service. I won't use them again.
WILLIAM PTire blew out. Took nearly 3 hours to get someone out to fix it. Guy was very kind when he got there. First person they called never showed up after telling me someone would be there in 15 minutes. That's a long time and unsafe place to sit for nearly 3 hours. The second person took 90 minutes once they contacted him.
WILLIAM Wabove service
KENNETH MRenting the truck was not a great experience. I went online to rent the truck from the Sweetwater, TX location. I had a confirmation of a pic up date, etc. Luckily I called the location to confirm and I was told they had no trucks at that location and they had me call the regional office in Abilene, TX. They informed me the nearest truck was Colorado City, TX. When I arrived to pick up the truck the dealer was in a run down sketchy motel and he could barley complete the registration/rental agreement. After that challenge, the truck was fine.
MICHAEL R | Premières impressionsEasy. Practical. Good value for moving Christmas celebration to another state and back. Rental process and return was efficient and easy. We will do this again.
Jen HGuys were super fast. Immediately unhooked the trailer and we left.
JOANNA GJackson was super friendly and helpful. Was working super hard in the rain and made the whole process quick and easy
JAMES DWhat you guys are doing right now is great , just keep up the good work.
JERRY PSomething was out of sync with the 24/7 truck share because the truck reserved in the app was not there, I had to shuffle things around with an employee there. All in all it took me an hour to pick up my truck.
Geoffrey HEverything worked perfect! I saved a lot of money by doing this myself, and I'm so glad I did. Merci
GREGORY HCoby and Max were both fantastic! They represent your company very well, and I really appreciate the help provided. Keep up the good work!
GREGORY HAttendant was informative and helpful. Return was seamless.
WILLIE HThe ratchet straps on the car carrier were rusty and very difficult to use, but otherwise the trailer worked flawlessly. The online booking tool originally had me picking up at a different location, but the notifications about moving the pick up location were clear and easy to follow. The location was easy to find and the employees were knowledgeable and efficient. They got me in and out of there very quickly, which I appreciated because I was on the schedule.
WAYNE MGreat customer service- staff very helpful!
RANDALL MWhen there is a change make sure the customer knows before they arrive
VANCE WWhen I walked in to the office, employees were helpful however, I had to call this location about 8 different times over several days before I could get someone on the phone to assist checking out of my unit. They just let their phones roll over to the corporate line who tells you that you need to go to the location. Not convenient when you've moved 1000+ miles away.
Kenney H | Expérience généraleLove this location. Everyone was helpful and friendly!
Samantha H | Expérience généralewhen my stuff was sent to storage either the employees or cops took all of my valuables and was left with a comforter and a tv and a box of trash. when confronted of this they had no knowledge of what happened but yet they knew what items i was refering to.
Saul M | Expérience généraleIn my opinion. The space needs to be bigger. A lot of wasted space for the hight of the storage. No one his or able to stack that high.
Jeff S | Premières impressionsThe team were very friendly and professional. The individual who worked with me should be given a one time award. I think it was Adam Avery, which was on my receipt.
DAVID D | Premières impressionsThe move out date is INCORRECT !!! I moved out of the storage unit September 29, 2024 after hours. I called U-Haul to inform them because I kept getting notifications of uhauls attempt to process a payment and now I'm getting past due notices and addition charges notifications. Your cameras should see that I moved out around 6:00-6:30 pm on September 29, 2024. I don't own any LATE FEES OR ADDITIONAL CHARGES. Not even the log out charge of $10 because it was BOGUS ! Because I shouldn't have to log out fives times before the system accepts it when it only took me one time to login. Once I found out that was going on I put my code in once to sign in and five times or more to sign out! Seems to me that's something purposely done.
ronnye w | Expérience généraleTo expensive
Edward M | Expérience généralePest control was an opportunity. Mice chewed through documents and most of items was covered in feces.
Perry W | Expérience généraleWater damage to clothing and furniture… moved to a new location away from water. New location had rats… rat poop…!
Fredrick W | Expérience généralePersonnel amical.
Jamie C | Premières impressionsClean facility, access to moving carts was very helpful, access to a nice clean restroom was very nice. We didn't realize our storage was inside of the main building so maybe a map would be helpful but otherwise we had a really great experience.
Daniel O | Déménagement en ligneIt was a great 10 years! Thank you for storing our family's needs thru multiple stages of life.
JENNIFER Y | Expérience généraleWe were using the unit to store belongings while our home was being renovated. As we tried to move belongings back, we found our unit was severely infested with bugs. It was so bad, many of our belongings had to be thrown away. Absolutely everything we kept had to be unpacked outside the house then cleaned and sanitized. I talked to a manager who promised call backs and other actions that never took place. We handled the bugs on our own. When we returned again to move more things back to our house, we found there had been a major rodent infestation. Books, pillows, and clothes were chewed through and ruined. Even reusable plastic water bottles were destroyed and there were mouse and rat droppings everywhere in our belongings. I informed the staff. They shrugged and said they'd let the manager know. We closed the unit and will NEVER use another UHaul storage system again. We had other units with other vendors in the area. No bugs, no rodents, no problems.
Kristy S | Expérience généraleDe l'excellent travail!
ANTOINETTE M | Premières impressionsWe had vintageand antique items in storage for an extended period of time. when we finally were able to clean out the last unit, there were rat dropping on everything and vintage linens were chewed up. I noticed there is open space at the top of the walls. I am very disappointed that those open spaces near the roofline were not covered with some sort of metal mesh to keep rodents out. Why are someone else's pest problems now my problem? If you need me to point out the issue, please let me know.
JULIE W | Expérience généraleAccidentally selected an inside unit. Added an external and can't get a refund for the unused, inside unit. Paid the entire month and was told nothing could be done
Christopher M | Déménagement en ligneAs long as Justin is the manager, I can guarantee you, the staff will be great and you will be well treated. He is highly respected by his team and expects a lot out of them. It shows! I was so impressed with their team and level of professionalism. I will miss their faces. Thanks to all of you! ~Theresa
Theresa I | Expérience généraleExcellent
caroline b | Expérience généraleThey were very friendly and helpful, even when we had some issues. They were kind and Justin is a very nice person who worked with me through this. I will refer people to this Facility.
Diana k | Expérience généraleThank You 🙏 Guy's for all of Your help 🙂 you guys 💓 are Awesome 😎👍.
jeffrey s | Premières impressionsVery easy, smooth process. Thank you!
JASON K | Premières impressionsvery pleasant experience
Kathaleen T | Premières impressionsWe had rodent feces and cockroaches in our unit.
Megan E | Expérience généraleI WOULD NEVER RECOMMENDS U-HAUL TO ANYONE !!!! The original storage wasn't available when we arrived to unload, U-Haul representative deleted our reservation, which cost more money with our movers, storage facility and gas with truck. We reserved the movers thru U-Haul for 4 hours. U-Haul kept us there for 1,5 hrs due to our storage unit wasn't available, which that time went into the movers time. This is the Worst experience Ever!!!! We reported all this & management supposed to call back & compensate, but we haven't heard from anyone nor received any compensations. We are writing the CEO and voices all our concerns. This is VERY, VERY AWFUL CONSUMER SERVICE!!!!!!!!!!!!! We originally supposed to be at the East McKinney storage
burnell c | Déménagement en ligneWhen I closed out our storage unit, it was never closed in the system. This resulted in Uhaul trying to charge me rent with a $15 late fee. Someone didn't do their job. Doesn't inspire confidence or trust in the company.
Jennifer p | Expérience généraleThe Manager Justin and staff are always polite and patient when getting me squared away.
Haley T | Premières impressionsThe indoor unit needed more light inside of it
Laura S | Expérience généraleJustin Mathis and His ENTIRE Staff are a GREAT Blessing to Me and My Family! They are ALWAYS Professional, Kind, Helpful, Courteous, Nice, and Go Over and Beyond!
Ethel R | Expérience généraleVery professional and polite staff there Thanks a bunch.
Michael F | Expérience généraleVery hepfull staff I have been to alot of uhaul intown and outtown and this is a very customer oriented staff we will recommend to customers and friends and family thank you
jorge a | Premières impressionsBrook over extended her help to me I am beyond grateful for the whole staff Justin is doing just a wonderful job
India L | Premières impressionsVery professional and friendly as well
HOMER T | Expérience généraleJustin was amazing when I moved in my unit I reserved was too small & quickly got my in a bigger unit. Checking out was easy & fast when I moved out as well!
Maria M | Expérience généraleThank you sooo much Justin. Truly appreciate how much you helped me :)
Ella R | Premières impressionsThe storage units should be dried out more often or at least made waterproofed. We are trying to protect our only belongings, and in a place where it rains often, it makes no sense to NOT waterproof.
Jennifer p | Premières impressionsNothing working at all. Not the code and not the truck
Felicia F | Déménagement en ligneThe best uhaul location in the company hands down. Everyone is helpful and friendly as can be.
reginal c | Premières impressionsI am still waiting on the email confirmation of my move out
CHARLES M | Expérience généraleThe guy that checked me into my rental and storage was very friendly and made sure I new the access rules and walked me to my unit. This made my decision to try this location very pleasant
stacey d | Premières impressionsVery friendly people
Michael F | Premières impressionsEverything was wonderful hours and attendance The service was great thank you
oscar V | Expérience généraleExcellent customer service provided
William D | Expérience généraleVery few hiccups but were resolved quickly. Will use again
Jessica D | Premières impressionsExcellent storage facility! Would use again and recommend highly!
CarlAllen K | Expérience généraleMe and my son went through a hard time after my husband died, but Justin was very understanding and helped us so much with finding what we needed to find to move!
Natasha P | Premières impressionsUHaul needs to figure out a better customer service system. Every uhaul facility I have ever visited has lines out the door and they are SLOW. It's every single place, so it isn't the staff it's a corporate problem. And the stores need to be set up to accommodate these lines.
ALISA P | Expérience généraleMy storage unit had an infestation of roaches and rats or mice. Several items had to be thrown out, and I am hoping I didn't bringing anything with my items when I cleared out my unit.
Brian B | Expérience généraleGreat manager, he answered all the questions timely
Henry K | Expérience généraleEverything went well as planned except me paying an extra day because inside storage closed the last 30 min I needed to finish. Couldn't lock storage back till next day. All is good so I'm happy.
TARON Q | Premières impressionsJustin and Brittany are always amazing and helpful 🙏🏽👍🏽🙌🏽
Cynthia J | Expérience généraleManager and staff are all very friendly and easy to work with. They are VERY BUSY so don't expect to be first in-line. A little patience will get you a lot further than a privileged attitude. They only deserve 5 stars, you give them less, you are probably 99 % of the problem!
RICHARD E | Expérience généraleWhile everything about the facility is fine, I am a bit unhappy with the spot that was assigned to me. Is is a 30' parking slot, but it is situated in such a way that it is difficult to get in and out of. I am storing a truck that takes up every bit of the space and it is something that I drive 5 days a week so it may be an issue. Also, it appears that a lot of water drains through that area and the gravel is just about gone, so come the rainy season it is going to be a giant mud pit.
Jason R | Déménagement en ligneI think this u haul is the best and the staff is great
willy r | Premières impressionsJustin was amazing and extremely helpful! Isaiah rang us up for our truck rental with Justins help and was very kind. Great place to rent from and store your belongings!
Cheyenne F | Expérience généraleNo lock was in my unit like was promised. Gate wouldn't open when we left. Employees were driving uhaul trucks around like maniacs causing lots of dust and almost hit my truck as well as our movers. Very unsafe.
Jeffrey P | Déménagement en ligneI would have continued to store my things at U-Haul, but you kept raising the prices, and unfortunately in todays economic climate that was more than we could afford.
Elizabeth Z | Expérience généraleI love the team and Justin is a awesome person He does so much he deserves a raise.
tamika k | Expérience généraleWhen I moved in with Uhaul's moving truck I was offered a deal since I loaded my truck without knowledge that it was only an in town truck. My things spent nine days in the truck at I believe close to $100 per day something like that I was told that I would be offered half price however when I went to pay for the truck once I loaded it into the storage unit it was full price. I did not like the deception of that. However, I had no choice and loaded my stuff into the storage unit where it stayed for two years. I have given your facility a lot of my Money. I think I over paid for the truck initially although I know it's been three over two years I still think that left a bad taste in my mouth otherwise everything was delightful.
JODI H | Expérience généraleJustin, the general manager, was very professional, highly knowledgable and a joy to work with. U Haul is lucky to have him!!
Kazim O | Expérience généraleIt's a young lady at this location that's terrible rude and unfriendly. She is a bad representation of this company.
Michelle H | Expérience généraleJusting was very helpful. Great experience.
GreenTech C | Premières impressionsEveryone was super helpful! The teamwork is over and above.
Theresa J | Déménagement en ligneSeamless booking and check in
JACK B | Déménagement en ligneJustin and staff were professional, competent and friendly. Whenever someone that we know asks about storage-we recommend this location!! Moving to Mckinney was tough, but Justin made it a positive memory.
Teresa B | Expérience généraleMoving carts were really helpful. All the things provided were thoughtful.
NandanSrikarTej M | Expérience généraleThe price was very reasonable and I was very satisfied with the overall experience with this location
PATRICIA M | Expérience généraleI Love this place, the associate are real nice, make me feel like family especially all the problems I was going thru. Thank you very Justin.
TROY J | Expérience généraleGreat Professional Service!!
Otha B | Expérience généraleDominick H. the customer service rep was awesome, great customer service and very attentive to the customers needs.
Vincent B | Premières impressionsVery secure storage and as clean as a hospital. The folks there are very friendly and professional. This is the cleanest and most secure storage i have used in my life. Please share this with all of you team members. Even the nice lady that is always there making that place shine. Thank you. Kev
KEVIN H | Expérience généraleStaff were rude each time I went, the automatic door was always wide open, there were never any carts to use for moving
Kailey J | Expérience généraleThis is the second time I've had rent a unit from this location,and it's so awesome because they treat you nicely and they're very respectful they're the best,great customer service and I really appreciate your service thank you so much U-Haul we really appreciate your business....
Sylvia H | Premières impressionsWe have been emailed, called, and texted about a storage. Please check your records to make sure before a contact is made. Merci
Sabrina G | Expérience généraleThere were brand new clothes shoes jewelry my son pack and play brand new never been worn or opened & legal documents stolen from my unit! rats ate through a lot of me and my kids clothes food and furniture there was rat poop on all over everything I had inside. There was never an investigation done for my items that were stolen from my unit. Uhaul was not willing to renegotiate another date for me to pay on my unit after I cleared my balance owed. I was over charged $15 late fees then $30 then $50 almost every month. Uhaul charged me almost $1700 for a 20ft truck going one way from Texas to Georgia they automatically charge you for 5days and they don't give you any money back if you bring the truck back without driving all the miles or using all the days! Uhaul will never get my service again especially not for storage very unprofessional unsanitary and distasteful to when it comes to helping customers when someone has stolen from their unit they got cameras and wouldn't even investigate to see what kind of car/person stole from my unit. I pray this doesn't happen to anyone else God bless y'all greedy company customers do not come first here!..I feel totally ripped off and to have my property stolen from me without so much as tag number or brief identification on a suspect really bothers me but God sit high and see low NEVER AGAIN!
CHARDYNAE M | Expérience généraleStaff were super helful
Jacqueline K | Expérience généraleI'm not renting from any other Uhaul, unless it's this location. Justin us truly a blessing and hard worker. It shows not only within him, but his team.
LESLIE M | Expérience généraleJust wish they were open later for convenience. Other than that clean, secure and helpful staff.
DANIEL F | Expérience généraleGreat service
Mark R | Expérience généraleEasy access to my unit.
Teresa S | Expérience généraleI love the friendly knowledgeable staff and the convenience of completing my order with no problem. And the extra touch was having the locks on the truck and in the storage.
curnell j | Premières impressionsI lost my luggage, but no helps from the staffs. Yes, they want us to take the insurance and file a police complaint. I recommend take insurance with no second thoughts. please make it secure.
Arulselvam M | Expérience généraleThe constant rate increases was not fair. There wasn't sufficient notice given nor in my opinion were the increases justified. Also there were a few times when my access card was not working properly. Luckily I only stopped by during business hours. The exit gate is damaged and not working upon my last visit. When a storage parking spot costs $155 per month the gate should always work.
Sherese S | Expérience généraleJustin and his team are awesome. Jackie coordinated everything to a perfection. I was a bit nervous about this move, since we were moving on the day of Thanksgiving and it was expected to rain. But Jackie helped us manage everything so well that despite the rains, no one got wet and none of my stuff got wet either. Kudos to this team.
BHAAVIKA G | Premières impressionsGreat place
BRP B | Premières impressionsThe staff at Uhaul went above all expectations , they were helpful, and passionate about maki g sure all of my needs were met and they did it with a smile. That was special to me moving in to a new area.
CECIL O | Expérience généraleExtermination is well over due, all my BOXES OF things were infested with water-bugs (roaches). Which, I did not appreciate bringing them into my home. Besides that, I was charge excessive fees that were not mine nor my fault. Which, had to be corrected by the GM of your prosper location. If I had to refer a friend or someone it would be to prosper,tx location, where I received the best care and service.
MELINDA D | Expérience généraleMade my move across state really easy
Christopher M | Premières impressionsThe storage units my wife and I reserved for the 27th of the month were not prepared and cleaned for use however my wife continued to receive phone calls repeatedly requesting payment for the units even though they were unoccupied. After speaking with 2 different representatives, an assistant manager and the manager by phone and in person, they attempted to correct the problems but were unable to, so we decided that we should not go forward and rent the units because of the repeated delays and difficulties and the additional costs of time and money. Unfortunate for all concerned parties including U-Haul. This survey requires us to rate the facility and the personnel even though we didn't occupy the units so I was required to do this rating and answer the questions regardless of the response.
Thomas D | Expérience généraleEveryone was some of the nicest Uhaul employees we have met and we have used Uhaul approx 18 times. We have moved 34 times total
Vernon M | Expérience généraleMaybe there was construction nearby or something but our storage unit had a very thick layer of dust on everything. it was difficult to clean the dust off there was so much of it. Also, the price is prohibitive so we emptied our storage unit.
Jeffrey L | Expérience généraleOnly one problem. The storage unit they provided was still occupied and they had to give me another one. It was handled quickly.
tania s | Premières impressionsI think it has changed ownership in recent past and it has been a little better. But the previous owner/manager was a total Asswhole. The only complaints I have for the last Several months is that there was always trash around, on the weekends there was always a very long wait because they only had 2 people working behind the desk. Last thing, when I checked out for the final time, I told the guy I had one more thing to come get the next morning. When I got there, it had already been cleaned output, locked up and my belongings were gone!
steve p | Expérience généraleTwo guys (I didn't get names sadly) helped lift my washer and dryer with no hesitation! I really appreciated it. Thank you again.
Karisma g | Déménagement en ligneTroy is the Best!
Ari C | Expérience généraleThe facility disregarded my contract on the unit I rented by giving it out to someone else. I was told because I hadn't moved in yet it was declared vacant. Never mind my contract and payment I had on auto pay. Luckily for you the facility had an open unit they put me in. This is the only thing that prevented me filing a lawsuit for breaching the contract and damages of the difference between the contracted price and whatever the higher price would be at another facility. Absolute worst business experience in the past five years.
Americas D | Premières impressionsJustin the manager exceptional customer service skills
ledawn s | Expérience généraleJustin the manager is great. He has helped a lot and saved me a few bucks here and there as we traveled from Seattle to McKinney and then had a unit to boot. Well done team
Paul K | Expérience généraleBien
Niranjan R | Premières impressionsJustin Has a GREAT HEART!!! He TRULY Cares About Serving the Public, Community, and Families!!!
Ethel R | Expérience généraleJustin is AMAZING and ALWAYS Goes Over and Beyond for the Clients/Families!!!
Ethel R | Expérience généraleAwesome manager. Very helpful and attentive.
LEEDONNA H | Premières impressionsTroy was very helpful and knowledgable
Paul K | Premières impressionsThis location’s staff is very friendly and quick with the check in and out process
Frank M | Expérience généraleJustin was awesome - very helpful, very knowledgeable, friendly, and calm in the face of angry customers (not me, but someone else who came in while I was there). He manages the facility and employees very professionally and was a real pleasure to deal with during a very stressful and complicated week.
Katlyn W | Déménagement en ligneThe staff and service was exceptional. The two men who helped me were accommodating to our needs and made the whole process as smooth as possible.
Mary T | Premières impressionsUntold countless hours on hold to resolve an issue that should have never been an issue.
John D | Expérience généraleWorst experience of any I have ever had with a storage facility. Roach infestation, water damage to my contents. They never did anything they said they would. They called for payment after I was completely moved out. Never any qualified staff on sight. . Absolutely horrible experience. They have been telling me that their insurance company would be calling me about the damages. Never happened.
Aaron H | Expérience généraleThe space was very clean and there was a lock inside, unopened, for my use which was a very nice surprise!
Theresa J | Premières impressionsWill seemed new on the job but he was friendly, and not afraid to ask for assistance from his supervisor Troy. All were helpful. Kirk was very nice as well
Sharyn A | Premières impressionsPreston's service to us was Awesome! He was kind and considerate of us! He and my dad had great conversations. We Will use him again! Christine C.
Christine C | Premières impressionsThe person That took care of me was very knowledgeable and incredibly friendly.
DANIEL F | Premières impressionsI was told I'd get my first month free and then was charged 150 dollars. Not happy about the false advertisement.
NICHOLAS W | Déménagement en ligneThank you Justin!!!! You’re the best!!!
Maile D | Expérience généraleTroy was beyond excellent. He made the whole experience very professional!!
billy t | Premières impressionsVery helpful employees and very king and polite
Chris K | Expérience généraleUnit not available. Mark was rude "sorry the system glitched." Then he assured me I could have my MOVERS go to Plano and I'd get the same space I had reserved. Got there, they don't even have a 10x20 unit, let alone an outside access. Never again. I was afraid I'd miss my daughter's doctorate graduation because of Uhaul. North Plano saved you.
PAULA S | Premières impressionsStaff is very friendly and accommodating. Very satisfied with the overall experience.
dan r | Expérience généraleIn the time of need your facility was both very convenient and economical. Staff was very helpful and the process to both get set up and pay was very convenient. Thank you for a pleasant experience, Mike
mike t | Expérience généraleAll the gentlemen working at the W McKinney location were so helpful!!! Quick , professional and made our our experience easy!
Darla M | Premières impressionsIt would be nice to be able to continue moving into the unit without the alarm going off every time I open the door.
Theresa J | Déménagement en ligneThank you for the stellar customer service!!
Randi E | Expérience généraleGreat service. Very professional.
Mark N | Premières impressionsWorst service ever at this facility. Misinformed about early move out pro rating of monthly fees. That is stealing when misinformed and it cost me more money if I had been properly informed I would have moved out last month. If you really care someone would call me to get this properly handled with a pro rated refund as I was informed by your employee on site. Brian McGann 214-998-9898
BRIAN M | Expérience généraleThe storage unit we had needs a light to see through the entire unit. It was too dark. The carts were great to have, and plenty of them. The general manager, Taylor, was excellent to work with and made things right after a national Uhaul support person gave the wrong information that cost us an extra $145.
Stan G | Expérience généraleI can’t remember the customer service representative name but her customer service was excellent.
DEWAYNE W | Premières impressionsStore owner / manager in from Phoenix had great customer service.
Thomas P | Premières impressionsVery professional and very helpful
James Z | Expérience généraleMCKINNEY LOCATION IS THE BEST EVER!!! I'm middle aged so clearly I've been all over the county…..
Jessica D | Expérience généraleEverything went smoothly
Steven M | Premières impressionsService okay. But to have my card ran again for an additional day is bs. I picked uhaul up at 1150a I should have had till that time next day to bring back, and for those reasons, I certainly will not recommend anyone use uhaul. Unless you wanna be bamboozled out of extra funds
Ronetta G | Premières impressionsTaylor is a unique talent at this location. She is very helpful and goes out of way to understand the customer and help him/her out. Setting Fantastic example for others on her team. Keep up the great work Taylor. Will come back to UHaul at this location because of your professionalism and courtesy! You should get promoted!
Rohit S | Expérience généraleThe staff are just not responsive to customers and don't follow through. I again had to wait 15 minutes for your staff to stop chatting in your parking to close my storage unit account. Then after requesting to close the account i was told they would need to inspect the unit and then send me an email. None of this occurred. It was luke they were busy, only one other person was getting a trailer. And the parking lot sucks.
Tony F | Expérience généraleWaiting in he faculty for over 1 hour just to be waited on only to find the unit reserved was not available. Horrible inconvenience for planned cross country move.
BRIAN M | Premières impressionsEverything was great except the wait time to be helped, the store seemed understaffed and the LOS seemed slow and difficult. Shouldn't have to wait 30-45 minutes to buy a couple boxes!
john h | Expérience généraleTaylor was very nice and I appreciated her showing me where my unit was. The process to lease a unit was easy. Thanks
VICTORIA T | Premières impressionsGreat location, great staff, great facility! Je les recommande chaudement. They made it easy for me when I was in a rush moving here. So grateful.
Pamela P | Premières impressionsOn a few occasions that looks was in this particular facility l felt like the team lacked awareness customers other than the ones they were serving at that moment., A quick customer acknowledgement in the midst of a busy day will be greatly appreciated. Merci
Kelvin M | Expérience généraleTaylor, the manager, was professional, helpful, took charge, made things easy and was easy to work with. She turned what could have been a bad situation into a great experience.
Fletcher S | Premières impressionsClean, dry and easy access. I did have one problem with U-Haul trucks parking in front of unit but as soon as I notified them about issue they did not block entry to unit. Would recommend.
Linda L | Expérience généraleThanks to the wonderful staff and manager for their kindness and understanding. I was very BLESSED to be treated so respectfully!!!
CLEA C | Expérience généraleThis was a wonderful business. We moved to TX from out of state and we highly recommend this location for your storage needs.
Mario A | Expérience généraleProfessional staff and great facility. Would use them again if needed.
gary s | Expérience généraleNeed to get my man Troy and Brandi some help.
Bryson D | Expérience généraleEmployees at the location were very helpful. Brandi helped us find the unit we needed and provided useful information regarding our check-in and what to expect moving forward. She also, made the truck drop-off seamless.
John B | Premières impressionsStaff was not professional. He rushed the entire transaction. Anytime I would ask a question he would cut me off by answering the question before I could even finish saying it (sometimes he provided the wrong answer because he wouldn't wait to hear my entire question before answering). He was eating his lunch right in front of me as I was trying to get information about my uhaul (normally I wouldn't mind this but this guy was eating mozzarella sticks so he was stretching the cheese out of his mouth while speaking to me. Just very unprofessional). While walking me to my storage unit he was moving quickly. At one point he turned two corners and I didn't know where he went because he was walking so far ahead of me. After we arrived at my storage unit, he opened the door for me then wished me a nice day and walked off. I would have appreciated if he would have asked if I had any questions about the unit (which I did) or offered to walk me back to the front of the storage building because the place was a maze. I had to figure out how to get out on my own since he left immediately after opening the door. I rated 2 stars because the worker was able to complete my reservation without any issues so he at least did that part well.
Asia C | Premières impressionsVery few places to park. Most parking spaces filled with U-Haul trucks or trailers. Also, tricky to turn into coming from McKinney.
CAROL S | Expérience généraleThe only reason I rate AA is because of the wait time to talk to people. Long lines
Tracy B | Expérience généraleOnly problem was sliding glass door wouldn't open alot of times. Had to open by pulling apart
Martha H | Expérience généraleGreat place and people!
Michael S | Expérience généraleStaff was very nice and responsive. Thank you!!
Adelle S | Expérience généraleAwesome service and the facilities were impeccable!
Jonathan L | Premières impressionsAfter arriving with a loaded truck the unit I reserved was not available. It was a much smaller unit. It was marked wrong on their sheet unit size so even the employees didn't know. Plus after not having anymore available units at all they then could not refund me my money and said I need to come back tomorrow. Again another huge inconvenience for me plus gas money to drive back.
Mike K | Premières impressionsVery easy online process for renting and releasing the unit. The app is super!
Brook B | Expérience généraleOnly one issue with this facility, Employees always park their vehicles in the loading zone at the only entrance to the inside units. With this as the only access for "customers" to load and unload for the inside area, its quite inconvenient to have to park behind all of their vehicles when they should be the ones parking out back. Otherwise this would have been a 5 star facility.
Wesley S | Expérience généraleThe wait on phone to talk to someone for help and questions was hard in conjunction with trying to find movers to move me from truck to storage unit and canceling on me. Otherwise, the unit was convenient being at same premises as truck return. The movers that finally came to help move me were excellent.
LINDA T | Premières impressionsConvenient location!
BO A | Expérience généralePlease get your staff extra help on Saturday morning. The poor guy that was there could have used help for the initial morning rush
Michael S | Expérience généraleGreat crew very informative nice and friendly faces if ever need to move will definitely calling uhaul
Lillian L | Premières impressionsNever wore masks, even in the worst part of the pandemic. A definite no-give-a-crap attitude from some of the employees. Garage door track was bent, making locking really difficult. Not impressed.
Bob P | Expérience généraleKevin and his staff did a great job! Much appreciated
Ben P | Expérience généraleAucun
Cynthia J | Premières impressionsSuch great, friendly and professional employees made everything so pleasant and convenient and went out of their way to help me out!
Leo S | Expérience généraleKevin reminded me that there are folks in this world who still care about people. He was more than accomadating and always helpful. The staff seems to enjoy working there. Morality of any business starts at the top. Would tell anyone to go there, even if its out the way.
James T | Expérience généraleMy complaints are as follows: 1.Getting a person on the phone who works at the facility. Long wait times, then a message is taken to be returned later. 2. Long wait times to speak to someone at the facility. They seem short staffed. 3. Computerized billing was not up to date on my account. The result was unwarranted dunning letters about my bill.
Eric A | Expérience généraleThough Brandy is new she handled my move as if she was with the company for a while. Truly impressed and glad things went smoothly.
LaToya H | Premières impressionsAlways friendly and helpful management and staff.
BUDDY H | Expérience généraleThe location was understaffed and the staff that was there did not seem to know what units were what size and whether or not the units were available or not. It took over one hour to rent the units meanwhile I had paid movers waiting and the clock ticking while the chaos in the Uhaul office and the local staff tripped over themselves to figure it out. The most annoying part was the staff did not even seem to care.
RICHARD R | Premières impressionsVery accommodating
Linda L | Premières impressionsKevin is awesome
PENNY M | Expérience généraleCharged me for one unit (10x15) and after paying at the front desk a certain amount, The employee took us to the unit and it had a lock on it indicating that it was occupied. They did not have another large climate controlled unit so they decided to give me 2 smaller units (10x10) for a set price. We went to pay for our 2nd month and the total was for 100 dollars more. The manager said that he would email the main office to keep it the same as before and get back with us. We appreciate the manager working with us and waiting for the results.
larry c | Premières impressionsThey need more counter help
Camilla G | Premières impressionsGreat customer service from employees, as well as management. Professional and efficient. This location is always busy, but everytime I went whoever helped me never made me feel rushed or unimportant. Great team!
Tara L | Expérience généraleDavid is the best. Excellent service and very helpful. Definitely deserves a raise
STEVEN B | Premières impressionsKevin and his team were very helpful throughout the process. Great job guys!
Tom P | Expérience généraleVery efficient and courteous and offered excellent service
LARHONDA M | Premières impressionsI was so mad about how I was so misinformed about the prices .
Lucia M | Déménagement en ligneWe’ll Managed and Maintained Facility , Excellent customer service and support with All the Equipment for Moving or storage Needs, Thank you Kevin.
Pete V | Expérience généraleThe facility is nice and clean and well stocked. The regular employees are knowledgeable and helpful. However when we went on 10/17/2020 there was a replacement crew since the owner was on vacation. The rest of the regular staff was not scheduled to come in until 130 in the afternoon but Saturday mornings are crazy busy and this replacement staff knew about UHaul but not about that location. I had to wait in long lines four times to get problems solved and answers to questions. I still don't have a lot of confidence that the UBox that we filled will be shipped correctly. ALSO THIS FACILITY DOES NOT HAVE ENOUGH PARKING. It is crazy and dangerous there with so many, cars, trucks and people darting all over in a tiny space.
JoAnn G | Expérience générale1. Not enough employees available to handle the number of customers waiting. 30 min wait for a respresentative to help. 2. 800 number for help is useless. No one answers .. long long wait.ended up hanging up. 3. After hours return instructions for people without a phone is useless.
deloris b | Premières impressionsPlease give a shout out to Brandon. Brandon was da bomb! He knows his stuff. He checked me in when I moved in and checked me out when I left about three weeks later. He seems to be a part of a very hard working staff. He definitely needs to be given a raise or at least acknowledged. I did see a couple of very lazy employees. Those guys should be fired. I'm hopeful you guys know your workers better than me and take the right actions.
DAVID B | Expérience généraleAwful communication! Signed up and completed the auto draft process twice! Did not work, and was never advised that it was not working correctly. Never notified that I had a payment due until it was past due and a late fee was applied. You guys are crooks and should be ashamed of how you do business! Uhaul will never get another cent from me or anyone I can turn away!
STEPHEN C | Expérience généraleSeverely understaffed
daniel r | Premières impressionsPhillip was excellent. He was super helpful and polite. He gave outstanding service. Parking at the facility is lacking and on a busy Saturday the place was a zoo waiting for a fender bender.
JoAnn G | Premières impressionsThe staff was EXTREMELY professional and helpful. I have had nothing but the best experiences with this location.
Michael R | Expérience généraleI lowered the rating because the 2 guys that were there during the afternoon wore no masks, even though my wife and I did, and made no moves to put them on. On the other hand, the guy there the next morning put his mask on the moment I entered the door.
Bob P | Premières impressionsEveryone was very helpful and courteous.
MICHAEL P | Expérience généraleAlways great service.
james f | Expérience généraleI rented a climate control unit and was never able to gain entrance through outside glass doors. Card was replaced and still didn't work. After making multiple trips to facility and still unable to gain access through card reader, decided not to use this facility.
Wanda L | Expérience généraleEmployee were not welcoming and friendly. They made me upgrade to size I originally reserve.
Arshad S | Premières impressionsNo accommodations for a 10x20 storage facility that I reserved. All he could offer 4 5x10 spaces and no price adjustment. The alternative was to go to another location, which the employees were respectful and professional.
Wayne C | Premières impressionsThey did not comply with the reservation, I reserved a 10 x20 climate control and did not offer any other practical solutions, ended up going to a different location and cost me about 3 hours unloading time.
Wayne C | Expérience généralePhillip moved me into my storage unit. He was polite, prompt, and very knowledgeable. He took time to explain the billing processes and he gave us a personal tour to our storage location. I appreciate great customer service and support as this tends to be becoming rare experiences with businesses nowadays.
Sherese S | Premières impressionsPricing was much higher than what it was worth. Worst issue was having our things infested with cockroaches. We ended up killing nearly 50 of them which crawled out of our personal belongings once we moved our things into new apartment. Not very happy with that whatsoever. Will not be renting from this facility again. Staff was friendly and knowledgeable, had no other issues, but bugs don't do the great service justice ... - Joseph Ricker
Joseph R | Expérience généraleMy experience with U-Haul Moving & Storage of West McKinney was outstanding and fully satisfactory.
hershel j | Expérience généraleCustomer service was beyond exceptional. Never have I had anyone go to the lengths every person I interacted with had gone.
Jeremy S | Premières impressionsAdrian and Bryson
Nyacka T | Premières impressionsKevin was very professional, helpful and friendly.
Joseph F | Expérience généraleOnly one comment. Having a seperate card reader for check in and door access and trying to handle a cart on the incline in front of the door is difficult. It would be nice if the door could be set to be open for 30 seconds or so.
allen s | Premières impressionsnone
Sean T | Expérience généraleManager Kevin and his staff run a very efficient and excellent facility.
JOHN T | Expérience généraleGreat care and service by Kevin!! Thank you
Larry T | Premières impressionsVery courteous and professional. Easy transaction.
David H | Premières impressionshelpful
joanna b | Premières impressionsI rented 2 large storage units from July - December, 2019. Multiple times I had to negotiate around trucks parked in front of my units. When I moved out, my boxes were infested with roaches.
Kenneth C | Expérience généraleSmall office but nice and friendly.
Charles D | Expérience généraleWe enjoyed our experience at Uhaul!
Sandra F | Expérience généraleBest prices in town. Very helpful and knowledgeable,.
Ida C | Premières impressionsKevin is knowledgeable, helpful and accommodating.
Warren R | Expérience généraleExcellent customer service. Very friendly and helpful employees.
Omar R | Premières impressionsAlways a very friendly staff
Jonathan V | Expérience généraleGood service, helpful employees, location difficult to access for westbound traffic.
Holton L | Expérience généraleWe were waiting for help for an hour, the unit that was rented to us had a lock on it and we had to wait another 30 min for someone to unlock it. The attendant was overwhelmed and clearly stressed.
Mark G | Premières impressionsAlways polite whenever I called. Readily available to answer questions. Whenever I visited it was nice to see a place where the employees seemed to enjoy themselves.
tanya j | Expérience généraleMerci.
Sarah C | Expérience généraleDon't like having to check in after hours but that's no been deal. Great staff
Elizabeth C | Expérience généraleMy expectations have been exceeded!
Jean-gardais M | Expérience généraleWe had a great experience with this location! Bryan was awesome and super helpful!
Audrey L | Expérience générale👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 THANK YOU
Rebeca H | Expérience généraleThe McKinney guys are efficient and professional. They got me checked into a storage unit quickly.
Christopher P | Premières impressionsI liked the facility except for the incline concrete ramp by the entry for the storage area
CHARLIE H | Expérience généraleNot a bad experience.
Holton L | Premières impressionsCheck in process and the return process were handled very well, the staff was courteous and helpful when I had to change the unit that I wanted to store. Merci!
Thomas G | Premières impressionsI own several businesses and if I had a business that Brian, your customer service representative, would fit into, I would hire him in a minute. He was polite, expeditious, and customer oriented!
JOHN C | Premières impressionsGood service, helpful people.
Holton L | Premières impressionsThe team helped me out of a major jam. They were extremely accommodating and thoroughly helpful. I am thankful for the help!
Alex M | Expérience généraleExtremely nice and helpful staff
Sandra F | Expérience généraleGreat Service from the team here!
Matt C | Premières impressionsNita delivered our Ubox to my house. She was professional and gave my family some tips about living in this area of Texas. Great service!
Chris R | Expérience généraleI really enjoyed my experience at U-Haul storage. Brian is very professional, helpful, and knowledgeable. Merci.
Tara N | Premières impressionsN/a
Christopher M | Expérience généraleThe store employee was so helpful!
Nancy G | Expérience généraleHad a storage unit for years and rented numerous trucks and trailers. Always great service.
CHARLES K | Expérience généraleThese people are genuine Texas generous helpful courteous people. ...love em.
robert m | Expérience généraleAlways helpful, at least the guys are. Several times the lady's express an impatient tone and look.
DOUGLAS H | Expérience généraleeveryone was very helpful !
Christine C | Expérience généraleUsed U Box from Wisconsin to McKinney. Very please with the entire process, condition of the box, pick up and delivery in Wisconsin and here in McKinney. Great communication! Very pleased!
Martha H | Expérience généraleNon
carol s | Expérience généraleThis was one of the best experiences I’ve ever had.
Chuck C | Expérience généraleParking for unloading and loading can sometimes be a little hectic.
Russell F | Expérience généraleThe store manger all the way down the chain from outside personnel and everybody in uniform were happy and helpful I always rent from this uhaul if I can great experience
Roderick W | Expérience généraleMy only change would be the addition of a light inside each unit, to make visibility better. I always wished my unit had more light, other than that coming in from the hall.
GARY B | Expérience généraleThis was one such hassle free move experience. Great service!
Kathiresan D | Expérience généraleGreat experience - until your automated gate stop working. I tried to be patient but it has been over a few months without it working. Having to get in and out of RV to put the code was a hassle.
Michael C | Expérience généraleExcellent service
Venkata K | Expérience généraleThis UHaul facility was the best I've worked with. They were very helpful. The only thing I could suggest is the parking is very limited and difficult to find a place when they are busy.
Nancy R | Expérience généraleAccess road to the back parking lot is narrow, trucks and vans are parked alongside it and there are bumps along the road that make it hard to drive out especially with a trailer. staff not friendly
andrea G | Expérience généraleGreat service
Lanae T | Expérience généraleStorage units were unusually over priced.
Karl A | Expérience généraleWith having 6 storage units, we were at the facility constantly and got to know pretty much the entire staff by name. They were always polite & helpful. Treat them right and they will respond well.
John R | Expérience généraleExcellent
WILLA D | Expérience généraleIt was a great experience and will rent from y’all again!
danny t | RéservationAlways have to wait for a unacceptable amount of time
JOHN G | RéservationEveryone was friendly and attentive.
La'Toya H | RéservationKevin the manager was super.....even though he was sick. He didn't want to call his asst Mgr in because he wanted him to have a day off. That's a dedicated guy! Thanks Kevin!
susan h | Expérience généraleOnly concern is constant state of rough road and holes in the gravel driveway
Pamela S | Expérience généraleI was in and out in no time
Debbie S | RéservationAfter scheduling the pickup of my uboxes, I went to the facility to pick them up only to find out they were not ready. They told me the earliest they could get them would be the following day at noon.
Crystal G | Expérience généraleWe used this storage facility for personal and business use for several years. We always had easy access whenever we needed it. Great customer service will keep us coming back for our vehicle rentals
DANA T | Expérience généraleNot all the staff is friendly, I always had the impression that they were just working there but not enjoying it. Very poor people skills towards the clients.
JUAN D | Expérience généraleKevin the General manager was awesome, he was more than accommodating and went out of his way to provide top notch customer service. The entire staff were all excellent!!
JOSHUA N | Expérience généraleI was way overcharged. They were nice and tried to remove frivolous charges but couldn't. I contacted corporate and they didn't help either
DONNA B | Expérience généraleUpon arrival a staff member started barking out orders. Move here not there and then the next staffer conducted himself the same way. We are new customers but treated like trespassers. Not good!
Kevin D | Expérience généraleStaff are not nice. Making fun on customer. Not a good customer service. Hate going there next time.
Phani J | Expérience généraleGreat service. Always ready to help with any issues.
Rick F | Expérience généraleN.D.
Chris G | Expérience généraleEverything was great
TERESA H | Expérience généraleJosh and Kevin did a great job helping me over the course of a couple weeks. Hard-working and they provided outstanding customer service. Great employees that go the extra mile for their customers!
Chris S | Expérience généralePricing is above most storage places. Access areas most of time are blocked by parked vehicles, need more parking to avoid that.
Felix V | Expérience généraleEveryone was knowledgeable and friendly, very helpful.
BARBARA B | Expérience généraleOne time when I went to the facility and they were short handed everyone was very friendly.
sharon t | Expérience généraleYou have to slide your card every time you enter or leave however the place you do this I always blocked with a U-Haul truck and parked cars . This is why I switched to different storage facilitie
JOHN P | Expérience généralevery good
PATRICIA M | Expérience généraleI rented a large unit for a year. My property was secure and in the same condition as when it was put there with exception of some dust. I recommend the facility and would use it again.
CELIA G | Expérience généraleUnder staffed
Jerry W | Expérience généraleEmployees were aloof and not interested in helping. Seemed more like a chore to do their job. Was not greeted and when I walked to a counter w an employee I was asked to move to another counter.
Kory W | Expérience généraleI had up to 5 units at a time over a 6 year period there. I finally moved not because of any dissatisfaction with the facility, but because other facilities were 40 % less expensive!
MICHEAL D | Expérience générale