Évaluations des clients U-Haul Moving & Storage of West McKinney
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of West McKinney
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
michael L. le
Easy as could be!
Donna R. le
Easy drop off!
Brian N. le
More people on the front line.
Michael L. le
The owner and his staff were very professional
Roger G. le
McKenzie greeted me immediately upon entering the store and I really appreciate that. McKenzie was very nice and explained everything! very well and more than I got from my last rental a week earlier at a different store. Kevin was also helpful and explained things well when I checked it in. The store is lacking in space for product outside which also makes maneuvering difficult but that’s not there fault.
Oualiyou A. le
Excellent keep it up
Charles J. le
Everything was great thank you.
lawrence M. le
Irene did a great job of providing service
Bruce S. le
Great too
Christopher C. le
The location is convenient but the woman we dealt with dropping off the truck was not very personable or friendly.
Dan C. le
Great people and very professional. Clean equipment
Cynthia B. le
Key box for after hours was broken and anyone could take keys for vehicles dropped off
SHARON H. le
Gentleman was outside to receive vehicle. Inspected it a timely manner.
STAN H. le
The employees are fine. The computer system was down AGAIN, resulting in long delays.
Larry L. le
Perfect service. Once we were able to deliver the truck and trailer to one location. Glad it was them. They were great. Customer oriented.
JEFFRY R. le
Kevin is very nice and helpful. When I let them.know that a bulb was out on the trailer, he was out there and fixed it before I made it back to the car, and he's the owner!
Layton S. le
If you have an appointment, they should honor that over someone that doesn't.
Jonathan V. le
Always a very friendly staff
Holton L. le
Good service, helpful employees, location difficult to access for westbound traffic.
Mark G. le
We were waiting for help for an hour, the unit that was rented to us had a lock on it and we had to wait another 30 min for someone to unlock it. The attendant was overwhelmed and clearly stressed.
tanya j. le
Always polite whenever I called. Readily available to answer questions. Whenever I visited it was nice to see a place where the employees seemed to enjoy themselves.
Sarah C. le
Thank you!
Elizabeth C. le
Don't like having to check in after hours but that's no been deal. Great staff
Jean-gardais M. le
My expectations have been exceeded!
Audrey L. le
We had a great experience with this location! Bryan was awesome and super helpful!
Rebeca H. le
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 THANK YOU
Christopher P. le
The McKinney guys are efficient and professional. They got me checked into a storage unit quickly.
CHARLIE H. le
I liked the facility except for the incline concrete ramp by the entry for the storage area
Holton L. le
Not a bad experience.
Thomas G. le
Check in process and the return process were handled very well, the staff was courteous and helpful when I had to change the unit that I wanted to store. Thanks!
JOHN C. le
I own several businesses and if I had a business that Brian, your customer service representative, would fit into, I would hire him in a minute. He was polite, expeditious, and customer oriented!
Holton L. le
Good service, helpful people.
Alex M. le
The team helped me out of a major jam. They were extremely accommodating and thoroughly helpful. I am thankful for the help!
Sandra F. le
Extremely nice and helpful staff
Matt C. le
Great Service from the team here!
Chris R. le
Nita delivered our Ubox to my house. She was professional and gave my family some tips about living in this area of Texas. Great service!
Tara N. le
I really enjoyed my experience at U-Haul storage. Brian is very professional, helpful, and knowledgeable. Thank you!
Christopher M. le
N/a
Nancy G. le
The store employee was so helpful!
CHARLES KATHLEEN D. le
Had a storage unit for years and rented numerous trucks and trailers. Always great service.
robert m. le
These people are genuine Texas generous helpful courteous people. ...love em.
DOUGLAS H. le
Always helpful, at least the guys are. Several times the lady’s express an impatient tone and look.
Christine C. le
everyone was very helpful !
Martha H. le
Used U Box from Wisconsin to McKinney. Very please with the entire process, condition of the box, pick up and delivery in Wisconsin and here in McKinney. Great communication! Very pleased!
carol s. le
No
Chuck C. le
This was one of the best experiences I’ve ever had.
Russell F. le
Parking for unloading and loading can sometimes be a little hectic.
Roderick W. le
The store manger all the way down the chain from outside personnel and everybody in uniform were happy and helpful I always rent from this uhaul if I can great experience
GARY B. le
My only change would be the addition of a light inside each unit, to make visibility better. I always wished my unit had more light, other than that coming in from the hall.
Kathiresan D. le
This was one such hassle free move experience. Great service!
Michael C. le
Great experience - until your automated gate stop working. I tried to be patient but it has been over a few months without it working. Having to get in and out of RV to put the code was a hassle.
Venkata K. le
Excellent service
Nancy R. le
This UHaul facility was the best I've worked with. They were very helpful. The only thing I could suggest is the parking is very limited and difficult to find a place when they are busy.
andrea G. le
Access road to the back parking lot is narrow, trucks and vans are parked alongside it and there are bumps along the road that make it hard to drive out especially with a trailer. staff not friendly
Michael L. le
Great service
Karl A. le
Storage units were unusually over priced.
John R. le
With having 6 storage units, we were at the facility constantly and got to know pretty much the entire staff by name. They were always polite & helpful. Treat them right and they will respond well.
WILLA D. le
Excellent
danny t. le
It was a great experience and will rent from y’all again!
JOHN GRADY P. le
Always have to wait for a unacceptable amount of time
La'Toya H. le
Everyone was friendly and attentive.
susan h. le
Kevin the manager was super.....even though he was sick. He didn’t want to call his asst Mgr in because he wanted him to have a day off. That’s a dedicated guy! Thanks Kevin!
Pamela S. le
Only concern is constant state of rough road and holes in the gravel driveway
Debbie S. le
I was in and out in no time
Crystal G. le
After scheduling the pickup of my uboxes, I went to the facility to pick them up only to find out they were not ready. They told me the earliest they could get them would be the following day at noon.
DANA T. le
We used this storage facility for personal and business use for several years. We always had easy access whenever we needed it. Great customer service will keep us coming back for our vehicle rentals
JUAN D. le
Not all the staff is friendly, I always had the impression that they were just working there but not enjoying it. Very poor people skills towards the clients.
Joshua N. le
Kevin the General manager was awesome, he was more than accommodating and went out of his way to provide top notch customer service. The entire staff were all excellent!!
DONNA B. le
I was way overcharged. They were nice and tried to remove frivolous charges but couldn’t. I contacted corporate and they didn’t help either
Kevin D. le
Upon arrival a staff member started barking out orders. Move here not there and then the next staffer conducted himself the same way. We are new customers but treated like trespassers. Not good!
Phani J. le
Staff are not nice. Making fun on customer. Not a good customer service. Hate going there next time.
Rick F. le
Great service. Always ready to help with any issues.
Chris G. le
NA
TERESA H. le
Everything was great
Chris S. le
Josh and Kevin did a great job helping me over the course of a couple weeks. Hard-working and they provided outstanding customer service. Great employees that go the extra mile for their customers!
Felix V. le
Pricing is above most storage places. Access areas most of time are blocked by parked vehicles, need more parking to avoid that.
BARBARA B. le
Everyone was knowledgeable and friendly, very helpful.
sharon t. le
One time when I went to the facility and they were short handed everyone was very friendly.
JOHN P. le
You have to slide your card every time you enter or leave however the place you do this I always blocked with a U-Haul truck and parked cars . This is why I switched to different storage facilitie
PATRICIA M. le
very good
CELIA G. le
I rented a large unit for a year. My property was secure and in the same condition as when it was put there with exception of some dust. I recommend the facility and would use it again.
Jerry W. le
Under staffed
Kory W. le
Employees were aloof and not interested in helping. Seemed more like a chore to do their job. Was not greeted and when I walked to a counter w an employee I was asked to move to another counter.
MICHEAL D. le
I had up to 5 units at a time over a 6 year period there. I finally moved not because of any dissatisfaction with the facility, but because other facilities were 40% less expensive!