While everyone was wonderful, the self storage unit I reserved was not available! I reserved a 10x15 and when I got to the store they only had a 5x5 available. Thank goodness I did not show up with my 3bedroom house to store. That was the next day! I only had a car full of stuff. I had to rent the 5x5 and Uhaul states they will contact me when a bigger unit is available. Again, very nice people and had my unit been available it would have been 5+ stars rating.
Theresa G | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of West Rome
Testimonials From Recent Customers
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Customer service was excellent
ALVIN A | Premières impressionsGreat staff who were very helpful and friendly.
GERALD B | Expérience généraleKim made the entire process easy from the rental of the truck., to the rental of the unit., to the checkout process. Everything was quick and easy.
Vickie M | Expérience généraleEverything was great.the work there was GREAT 😃
MELINDA L | Expérience généraleRented the trailer end of a truck. The roof leaked and wet boxes, and a $350 down sleeping bag.
ROBERT C | Expérience généraleKym Penn and her staff were a wonderful, helpful, knowledgeable, Friendly Customer service team. They went over and beyond the call of duty. 5 stars wouldn't be enough for a well done team. ‼️
Larissa R | Expérience généraleI’ll comeback and rent again if needed nice location and staff
SHAMUS C | Expérience généraleKind, considerate, courteous, hard working, staff, a special shout out to Kym Penn of the Shorter Ave Rome Ga 30165 location.
Larissa R | Premières impressionsMs. Kym was VERY helpful. She made the process very quick and painless.
Vickie M | Premières impressionsKym was very helpful and knowledgeable!
Donna P | Premières impressionsYou need to provide additional staffing for this location.
Dennis R | Expérience généraleYour office is really difficult to reach by phone which was really frustrating. Also, your online app was helpful for paying rent but I tried to moveout through the app which is advertised as convenient but I ended up having to come into the office and take time out of my day to complete move out almost a month later and you were going to charge me rent if I didn't do so even though I wasn't using my unit for a long time. This also could be done over phone, but apparently I cannot access your office that way.
Sofia H | Expérience généraleGreat customer service! Easy to move! Thank you so much
KEONA L | Premières impressionsEasy to rent! Easy to pay! Great staff!
GERALD B | Expérience généraleRental was easy to take care of. Staff always friendly and helpful.
Jan Q | Expérience généraleI have great things to say about my experience with U Haul I would recommend them to any one who needs there service.
LUELLA G | Premières impressionsI had an amazing experience with U-Haul. I rented a 24 footer and three storage units using the U-Haul app and it was SUPER easy and fast. The truck was in good condition, clean cabin and rear and ice cold AC. The storage facility was very clean and equipped with digital code access. Closing out the storage units was just as easy as renting them.
REGINALD S | Expérience généraleKim the manager is great as well as her staff.
GERALD B | Premières impressionsThe check-in process was very confusing! Had no idea I had to check-in before entering the code to open the exterior door. The email didn't say this and the signage "disarm" box doesntl explain that at all. I had to have a U-haul person come explain the two code boxes. I have rented at a lot of storage units and have NEVER had to enter the code at 2 different points. I just went and watched the video and it clearly explains this but it in the email or at the door.
Scott J | Déménagement en ligneKeep up the good job
Valerie H | Premières impressionsGreat facility
Christine O | Premières impressionsI rented a one way truck move and storage when I got there they did not have a storage facility to fit all my things in they book me a storage five minutes away from my previous address I then had my things on your truck for 4 days with no were to go. I called several times to complain and get a credit and just got the run around now im stuck owing money that I don't have because of the poor customer service I received.
PATRICIA P | Expérience généraleWe just really need a storage very soon.
FRANK H | Premières impressionsStaff was Very helpful and appliances were available for use!
Charzhondra T | Premières impressionsWhile the set up and customer service at the store was excellent, i was either given an already sold unit or not given a key to the lock. So we were stuck at the storage with loads of stuff and no place to put it and people there to help load and unload from their personal vehicles. We called the customer service line and they attempted to contact someone from the store but that didn't work either. So we were stuck with all of this stuff unloaded inside the building and no where to put it so we had to use a unit that my husband saw was open. Now we will probably have to remove and move all the stuff again today once we speak with someone at the store. Very much an inconvenience, a huge inconvenience
toris r | Premières impressionsVery clean. Friendly and helpful staff. Je la recommande fortement.
Michael P | Expérience généraleNeed better directions in the maze of storage units.
chris b | Premières impressions