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MARK RCustomer Reviews for U-Haul Moving & Storage of West Speedvale
Testimonials From Recent Customers
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Staff very friendly and very accurate
CRAIG MEngine Light was on Truck would chug going up hills The 1/4 tank fuel is crap ( keep the tank full) Truck had less than a 1/4 tank although this was recognized by the sever… it also ment I had to go to the gas station immediately (that is bs) Lastly I returned the truck with slightly over 1/2 a tank (very hard to judge the distance of a drive) anyway I received a credit for $15… this is far below the going value (I'd say I was taken for around $35.00. O don't think u should profit from my miss judgement… that could be considered being taken advantage of ! I wish the transaction was more enjoyable on my part. John OKeefe
JOHN OMore comprehensive locations just like this one in Guelph!
HERCULANO CThe staff made everything easy, from booking the truck to return . Return was so easy, just pull up and the guy checked it over quick and checked mileage and gas and away we went . Took less than 5 minutes . So happy about that . I would use them again in a heart beat
JAMES MI would like to add that I have used U-Haul Moving and Storage at 389 Speedvale Ave. West in Guelph Ontario numerous times. From renting trailers and moving trucks and just recently we have secured a 10' x 10' climate controlled storage locker. Every time we deal with the staff there, we are always greeted with a smile. The staff are very knowledgable and go out of their way to help you out. I would highly recommend U-Haul moving in storage at 389 Speedvale Ave. West in Guelph Ontario.. Mike
Mike P | Premières impressionsVery clean and well organized
FREDERICK R | Premières impressionsThere's always room for improving but my overall experience was good. Thanks to the staff. Regards. M.M.Haroon.
MOHAMMAD HAll good
RANDOLPH DTrailer was dirty but it worked.
COLE VFriendly and helpful staff.
MOHAMMAD IThe whole place is spotless clean. The staff was knowledgeable, kind and helpful. The whole experience was quick and easy no problems.
Clayton OWindshield could use a cleaning on the inside, otherwise great.
DANIEL B1st time renting from this location, impressed with the selection of equipment especially trailers. Will come here again
SCOTT DVery pleased with the facility and the helpful staff
philip w | Expérience généraleStaff is rude and threatened to call police
GURSEWAK SThe Lady who recieved the equipment was super helpful and kind. Kudos for her
OSCAR JThe facility and staff were equally excellent
BONNIE B | Expérience généraleOriginal equipment assigned had broken wiring (signal lights not functioning). Trailer had 5-6 blankets not ordered or requested stored within, so obviously not checked. Previous renter had not completely cleared out debris in corner(s) of unit. Overall I like renting from U Haul and I understand the possible users between commercial and residential requirements. But in the winter perhaps a shelter could be provided to attach/review units that is out of the weather (especially the wind) would make the process more comfortable.
DANIEL MThe truck I used had a quarter of a tank, there was no advice on filling despite the CSR saying there is on the receipt. I checked three times and I see nothing. An easy fix would be to disclose the VOLUME OF THE FUEL TANK so customers might have an idea of how much quarter of a tank is, I had to stop for fuel twice when returning.. The current info be it real or not is unclear which is either by design or apathy. An even easier fix would be a full tank, then I could have just filled it up at the closest gas station to the drop off. Very unimpressed by this lack of transparency
PHILIP ENeed a better payment system
Rebecca H | Expérience généraleNice lady at the service desk. She noticed that the original truck was dirty and reassigned a clean one to me. Very friendly and attentive.
James MWould Reccomend for the size and availability, but the staff is a bit ignorant. I was due to return a trailer on Saturday, it was maybe an hour or so later than "agreed". Any other rental I've ever had through 17 years of buisness would just call and extend the rental. The lady I spoke to was very rude saying I'm late, someone is waiting for the the trailer I need it back now, I explained I would bring it back then but it would take at least 45 mins, can you not rent another one out, and charge me for another day? Was told no. It needs to come back now, when will it be back and I'm getting charged a late fee larger than actually keeping it another day. Won't be coming back to U-Haul. Will use other vendors after that experience.
TROY BIn our experience in renting a trailer during the winter, regardless of location, the hitch is buried in the snow. At this location as well as other locations, we have had to shovel out trailers to be able to hook them up. This should have been done in advance by the staff, not the customer. This has happened with every winter rental at every location. As well snow should be cleared off of the trailers (fenders, top of unit itself) by staff.
FRANCO GVery rude customer experience, Questions weren't answered, especially for a first time who is towing, that too cross country. Ample improvement opportunities in customer handling - for the person who handled the rental.
FELIX PNothing to improve I think as they know their job and are kind and helpful I've gone through lots and they have helped me anyway they can and understanding of my situation
SUSANNE RThe girl behind the counter was exceptional, very professional. To be honest, the Speedvale branch is a pleasure to deal with. Well done U Haul.
SHAWN MVery friendly personnel, well marked location Great snow removal Awesome spot!
NANCY PHad to shovel the truck out of snow. No offer to assist with making the truck safe to use.
MILWAUKEE BThe gentleman that served me went above and beyond. Thank you for that! Gary Thompson
GARY TEverything was good car worked well even though it was a lot of snow outside
ANDREY FWorst experience with uhaul this time, booked it a week ago still when reached to pick up the truck told us that they don’t have truck available and was sending us to another location which was around 25 km, staff was really rude, and when went to give back the truck was told now they don’t have the space to park the truck and was trying to send us to another location again was 15 km away, the staff there was also really bad told us it is jot his job and gave us crap also we did return truck with full tank but idk why i got charged again for 16 something dollars
PRABHJOT SFront desk attendant was very rude and pushy. Argued about several things that there was no reason to argue about. Then when we arrived at the drop off point they had no idea we were coming and tried to tell us that we needed to drop off in Guelph rather than Woodstock even though we had already moved all our vehicles since we were told we would be dropping off in Woodstock. I had to tell several employees in a stern manner that we would not be thrown around the area by the disorganized approach your company uses. We had members of your companies treat us poorly, have no idea what was going on, and try to force us to take hours of extra time out of our day on the day we move everything into our new house. Disappointing that something at simple as a pick up and drop-off can become so convoluted.
KAYLA ECheck in went smooth, drop off went even better the 2 awesome lady’s working this location were very helpful
BRANDON SStaff were friendly and extremely knowledgeable. I love using uhaul and this location is especially great. In and out in just a few minutes.
DAVID WThis location is top notch. Staff are excellent!
MICHAEL HI rented open trailer, I asked the lady to clean the snow she said that we don’t clean this is a open trailer what a stupid answer, i need to use to dump stuff to city, how can i take stuff with snow inside the trailer, poor service
MOHANARAJ MI rented a cargo van I am a senior and was quite surprised that the no equipment is cleaned off of snow .The gentleman ahead of me ask if the van he rented was cleaned off the response there is a brush in the van start it up and you clean it yourself.Really even car lots clean their cars.
Cheryle CNot much at all. Great uhaul team. Great professional and experience team. Kind and professional team helped me by making it easy for me. Alyssa and Cole. Thanks guys keep up the great work
YAQUB QThe staff was so helpful, right from the very beginning of getting set up to when I moved our stuff out. Wish more places had helpful people like this .
JAMES M | Expérience généraleI don't feel that you need to improve anything.
KATHERINE NAlyssa was so kind and professional, she made a stressful day much easier!
Sylvie N | Premières impressionsI had the big 26' moving van and when I picked it up, it had snow and ice on the windshield. Fortunately I had a long scraper on my personal vehicle. But I still had to get a friend to brace me while I stood on the tire to scrape. UHAUL should.include a scaper. It would have also been nice to have it clear of snow and ready to roll. A short person that didn't have climbing abilities would have had trouble. Other than that, it was a good experience.
ANDREW SEfficient and good equipment. Our move went smoothly.
Douglas CNothing that I know of.. thx
WAYNE HCheck your equipment first before giving it to customer.
IAN CThis Uhaul was fantastic! WOW!!! So big and very perfessional. It was quick and easy check in/out. I would highly recommend. PERFECTO!!!!:)
STEVEN LGreat service.
MONICA GMy experience went smoothly and professionally. The pick up and drop off was quick and easy. The truck was clean and drove very well.
DAREN DCan’t think of anything that would improve my experience.
BARRY Fwas a splendid experience!
ETHAN CAll the staff were nice and very efficient. I was in and out for pickup and return in less than 5 minutes
CHRISTAN TAll was good 👍
STEPHEN PStaff kind but could not help with issues with the pickup location
Jordon KHave the rental truck ready for the customer. Customer should not have to retrieve, start and clean off their own truck from the yard?? Not sure if this is even a safe task a customer should be involved in? Crazy, here is your keys, good luck. Truck also leaked inside and damaged my contents. This was from the snow load on the outside of this truck in my opinion, it melted and ran inside of the truck.
TIMOTHY LExcellant customer service!
SCOTT SGreat service at this location, will rent from again.
DMITRY MCompared to other storage unitvcompanies I have used in the past, the facilitiy is inferior. The parts for moving items are cheap and don't hold much. Not a very big variety or number of carts either. The sliding access door indoors is fairly small. After the office closes only a man door is available to access the unit. The man door has no ramp, so if you are using a cart you have to go into the door to load it. Not very user friendly.
kathleen p | Premières impressionskeep up the great work
JAMES WGreat service. Very friendly. Very positive experience. Merci.
SHELLEY MKeep doing what ur doing cuz u guys do a good job
TONYA PPleasant interaction with staff . Very happy with experience.
Alan M | Premières impressionsVery clean, dry and warm storage lockers!!! This is the second time I used U-Haul for long term storage. The last time I used them in 2023-24, I had 2 large storage lockers full of boxes and loose items for 15 months and there were zero signs of mice activity when I moved out. Very secure facility with great carts for moving items from the locker. The bathroom is also very clean and well maintained. Lastly, the website and user portal is very easy to use and is well designed. I will only use U-Haul for any storage in the future!
MICHAEL K | Expérience généraleI recently rented a storage compartment for a two month duration. Every transaction was very professionally handled. I will certainly recommend your rental business to others.
MERLE B | Expérience généraleI had a nasty time on move in. It has been much better since. I reserved your smallest unit a number of weeks before move in. On arrival for move in, I was told there was no reserved smallest unit in my name and there were no other smallest units available. I was stuck with accepting a larger than I need. Yet, when my name was typed in for a rental your system promptly populated my address and telephone number - I DID RESERVE!. I should be getting my present unit for the price of your smallest unit until a smaller unit becomes available for me. Also the above Yes/No questions are hard to answer, for example, on recommending to a friend I would have preferred to say Yes with a caution: Don't count on being able to reserve space ahead of time.
Elbert v | Premières impressions10/10 Would recommend to friends and family
ADAM W | Expérience généraleThis facility needs better security. If you'd like more information for my unsatisfied experience please contact me for further details.
Linda S | Expérience généraleJessie was super helpful and very courteous. It was a pleasure to meet her. If all of your associates are as kind and helpful your business must be in very good hands. Thank you Jessie
JAMES H | Premières impressionsHighly recommend
EDWARD D | Premières impressionsPhone service is not always available.
Abbey H | Premières impressionsStaff helped me immensely. Kindly phoned when the unit became available. The Speedvale facility is the best. K.K.
kathy k | Premières impressionsStaff helped picked the right unit for my needs and were friendly. Storage facilities were clean and bright. Area were people left stuff they no longer wanted is a good idea, just need to keep it better organized and out of the aisle
GREG M | Expérience généraleAlso, please change the fact the lock is not inside the unit and must come during store hours to collect the lock almost wasn't able to lock my unit after this bad experience. Could also tell the front staff to lighten up on the attitude.
Mika W | Déménagement en ligneMy rep Jessie is amazing. She always had the answers I needed and, if not she'd get back to me in a timely manner to clarify. She is definitely customer focus and knowledgeable. The manager, Brandon, is takes pride in the Speevale location. The facility is so clean and always well stocked with carts. The retail space is well stocked and very tidy. Jesse snd Brandon deserve a raise because they put up with me for two years, lol. Shout out to Melissa.
James H | Expérience généraleStaff was terrible. I chose the first available place to switch to, regardless of price, because of how terrible the staff is here.
Brianne P | Expérience généraleIt was generally good! will be using other service soon.
Fan J | Premières impressionsI booked Oct 26 but system wouldn't take it so had to move it up. Please contact me at this email to advise that hen lock in my unit will be removed as move in date I'll be in evenings. Merci
Wendy H | Déménagement en ligneEveryone was friendly and very patient and accommodated us for our second storage although it was a last minute request. We got our second unit close to our first unit so thank you all very much.
tammy c | Premières impressionsGreat team and very helpful
Forence S | Expérience généraleExcellent faciltity. Any interactions were helpful & pleasant. Only one comment of concern would be the phone service when the call through to the facility is busy. It was not helpful although I do believe the person wanted to & was trying to help.
Christine p | Expérience généraleStaff were very attentive and helpful.
MURRAYM P | Déménagement en ligneWould suggest more counter staff at peak hours.
David L | Expérience généraleMelissa, Alissa and the manager are consistently professional. The facility is so clean and the front store has all the items to support moving and storage needs.
James H | Premières impressionsStaff were friendly polite and helpful. I would recommend. To my friends
Deborah G | Expérience généraleFound the staff particularly helpful for anything I needed. I used various services, rented a storage unit, rented a truck and trailers on several occasions
Greg C | Expérience généraleStorage area was absolutely spotless. Staff were extremely helpful, and the facility well designed with accessible washrooms and water fountains. I would recommend to anyone looking for storage in Guelph.
karen p | Expérience généraleGreat experience and would definitely use you again
AARON R | Expérience généraleExcellent, secure, clean, and convenient facility with a very good staff.
Glen D | Expérience généraleOur experience was great. We just did not need the unit anymore. Merci.
Janice S | Expérience généraleOwners and staff a this location were and are always very customer service focused. Great people.
Nathan B | Expérience généraleThe rental was supposed to be move in ready with the lock provided in the locker. I had to go check in, If I knew that I would have chosen the $5 less price!
Andrew B | Déménagement en ligneVery pleased with U-Haul. Good clean storage facility and very helpful and friendly staff. Would most definitely rent here again in the future .
RONALD G | Expérience généraleVery smooth process and very quick, easy and convenient
AARON R | Premières impressionsBrandon Stagg from the guelph location was an excellent help and went beyond expectations for service.
joel b | Premières impressionsExcellent thank you! Very helpful and friendly when I checked in last night to provide my ID and glad we were able to make the switch to a different size unit. Best, Todd Cooper
Todd C | Premières impressionsI went to move in - followed the instructions - but they left a red taped lock on my drive up unit and I could not get in (after office hours) - had a full load in the car, but had to tale it home. Frustrating and waste of time.
Jeff H | Déménagement en ligneRecently the storage unit was opened and was not closed properly. U-Haul's security person put one of their lock tags on it to secure the door from not being opened. I was not informed of this and when my daughter went to the storage unit she found their lock on it. It was quickly removed. My daughter cleaned out the storage unit before the end of March. On the 30th of March I was into U-Haul to let them know the storage unit was now empty and asked about getting April's payment back. The attendant said he would leave a note for the manager who is in on Monday as he is the only one that can issue a credit. Not hearing a word from anyone at U-Haul on Monday I wrote an email to Brandon explaining the situation in full and asked him would I could expect to see my credit returned. No response. On Apr 5th I was back into U-Haul again to speak to Brandon in person. At first he was not in the office but did appear shortly thereafter. He flipped from computer screen, to computer screen, to computer screen and after 15 minutes put a credit through on my credit card. Not very efficient.
leslie d | Expérience généraleProfessional, pleasant staff
philip w | Premières impressionsAll the staff at this location were amazingly awesome 💯 % and the place was too
James B | Expérience généraleAlyssa at west speedvale store in guelph is so great she always supported me and all the time was so helpful and friendly. For sure I recommend use U haul facility
Silvia l | Expérience généraleThank you. met are expectations and proved to be very convenient for our needs. Great staff!!
CESARE P | Expérience généraleAwesome service
Emmanuel O | Expérience généraleThank you for your understanding and patience 🙏 I really did not want to have my stuff auctioned 😩
Lindsay L | Premières impressionsThe facilities are very clean and well heated! Security is very good as well. I have only had positive experiences with U-Haul and would only choose them for my storage needs.
MICHAEL K | Expérience généraleWould recommend it to everyone. Storage room was large and clean. Thank you for your help
kathy k | Expérience généraleI'm now stuck with additional charges... A fully loaded truck... Out gas money... Drove through a storm, and and delayed in returning the truck.
Shelley E | Déménagement en ligneI can't remember the name of the young girl who set me up with my unit, but she gets a 10/10 for personality, customer service, and she was extremely helpful and detailed when she was familiarizing me with the facility and procedures. In my opinion, she's an exceptional representative for your company.
GREGORY M | Expérience généraleIwas especially impressed how clean it was. I will use your facility again if needed.
sharron g | Expérience généraleVery clean. Secure access program! Employees were very friendly!
Kim S | Expérience généraleProvided the service and storage needs we required. I would definitely recommend to others.
Athanasios G | Expérience généraleI was experiencing an emergency move situation and needed to have the smoothest transition as possible. The staff was so helpful and understanding of my situation. We were able to book a truck and rent storage and move everything in within 2hrs. Thank you everyone!
Kirsten d | Premières impressionsAll staff were always very courteous and friendly. The only reason for 4 stars versus 5 was unfortunately the monthly rate, I felt was a little steep. Merci
shawn r | Expérience généraleBrendan was quite helpful.
connie e | Expérience généraleBrandon and EACH and every Staff so very kind and willing to help.Liked the storage place , is of my kind in every respect. I will have all of them on my mind , hard to forget. YES , I do miss them. Love you all Hariette
haritte m | Expérience généraleAs a first time user of a storage unit, I was a little apprehensive. Jessica put me at ease immediately with her professionalism, friendliness and patience. All round excellent experience!
SHARON W | Premières impressionsVery personable service and super clean! The floor cleaning lady was excellent as well.
Gertrude M | Premières impressionsVery clean and well monitored warehouse. Very easy to access. This storage facility feels as safe as storing in your own house!
MICHAEL K | Premières impressionsBefore even considering that you might need storage plan ahead and shop around if you can
Lewis M | Expérience généraleBrandon Stagg was awesome, very helpful and friendly. Would recommend uhaul storage. Great choice for Manager! Thanks again Brandon
shannon s | Premières impressionsI had never signed up for a storage facility and did not know I ever had one. I was sent invoices for the unit without my knowledge of it existing and spent months trying to correct what was clearing a mistake on the part on U-haul. The U-haul website is aggressive with its advertisement pop-ups, it forces add ons down own throat, and this experience has shown me that it is nearly impossible to get a hold of the people who can do anything about this. I doubt I'll ever use U-haul again. Please fix your costumer service. Less robots, more humans.
Spencer C | Expérience généraleI had nothing I could store so I sadly had to let my storage spot go. I have never been so pleased with a company like this place before. The manager and staff are over the top when it comes to service and being friendly. They go above and beyond their expectations
Perry R | Expérience généraleI am so impressed with your facility! Super clean. Friendly, helpful, efficient staff! Super grateful to have gotten a unit there for my daughter's move out/move in. Made the whole process super smooth! Thank you :)
kristen m | Expérience généraleStaff very kind and knowledgeable.
kathy k | Premières impressionsOn site staff were awesome, friendly and accommodating. Send them some love.
Nathan B | Premières impressions24 access was mentioned but did not clarify the requirement to speak ahead or after 7 pm loading doors were restricted to customers' single doors no truck doors. Made it very painful to transport goods by hand through the narrow door. As it was not mentioned causing annoyance and pain. Was under the impression that the unit was move-in ready, did not know until getting there and had to meet the front desk clerk 10 minutes before closing to get a lock changed with the security clasp. I am grateful the lock was included free as a promotion as long not lost, but lots of rushing around after getting the house cleared out was a new experience for me.
Edward W | Déménagement en ligneAmazing and wonderful knowledgeable staff. Very helpful, friendly, and total professionals.
JEFFREY K | Premières impressionsManager Alyssa is great she will make sure you are comfortable and happy with leaving personal stuff in storage she assures you that my belongs will be safe Thank you Alyssa I will come back again to store my holiday decorations and the price is good
Jennifer V | Expérience généraleGreat customer service! Super friendly. Clean facility. Feels very secure!
kristen m | Premières impressionsVery clean and well maintained, great staff, very helpful.
Art S | Expérience généraleJessie is the young lady who served me. She is extremely knowledgeable of all the u-Haul products. She was was very friendly with other customers too. She has the demeanor of enjoyment. You, need to give her a big, fat raise. She went beyond and above when let me through the closer door since I use a walker and it was much closer than the main entrance.
marie j | Expérience généraleStaff really nice. VERY CLEAN!!
Kim S | Premières impressionsBrandon and his team were excellent and very helpful in all areas of their services .Brandon thanks again for the great service for the past 2 years, continue the great work and be safe, God bless you all. Bob
bob b | Expérience généraleUhaul Speedvale staff has always been so professional to me for the last 5 years. I will continue renting from this location
Alice D | Expérience généraleI came after hours as I had a code to unlock in the building and. I found a green lock on my unit. Which I was not made aware about. I drove all the way there to find that out. And trying to get a hold of office as been a problem.
Devin L | Déménagement en ligneMillion thanks to all the staff members for your combined effort to help me every time I come around that l need help, your love, support, care, encouragement, understanding, undivided attention to all the ladies and gentleman: many more thanksgiving to Jennifer, Anabell, please every lady put your name there! I am forever grateful for your kindness, friendship, family oriented work place my gratitude to you all keep good job bravo and kudos Merry Christmas and happy new year 2023. Beatrice
Beatrice O | Expérience généraleThe gentleman who helped me move in was very helpful, friendly, and professional.
Anna S | Déménagement en ligneStaff were horrible. Not friendly acted like they hated their life and job. If you ask a question they made you feel stupid. I'm also absolutely appalled by the the fact that you rent a trailer for $20 and then you have to buy an extension for the brake lights $37 because the one they give you is 1 inch long (also when I asked if we can return the stuff after the guy laughed in my face) and you have to buy a trailer hitch $50 if your vehicle doesn't have one. It's just a huge money grab. The reason we left in the first place was because they keep upping the price of the unit. We started at around $145 and then was paying $200 a month like that's insane. We found a unit for 125$ that's including taxes. People shove garbage in the reuse centre and it's never cleaned out and the alarms that go off every-time you open your unit door that we were told would be fixed 2 years ago still happens so yeah do not ever recommend U-haul. Huge money grab. Will be making sure people know about this dump.
James A | Expérience généraleBest storage facility that I've used and I've used quite a few
Jeff N | Expérience généraleThe drive up unit was the best set up. Just drive up and unload. Price was good as well, we paid almost double for a similar unit when we were in the GTA
brian b | Expérience généraleEverything was perfect.
Anthony B | Premières impressionsCould not access my unit for the first 24 hours because staff did not unlock the unit in preparation for my move in
Roger V | Déménagement en ligneYoung lady was very friendly and helpful.
brenda s | Premières impressionsAlyssa Cox is a valuable employee she's always been so wonderful
Katie M | Expérience généraleThere is a young lady at speedvale,Guelph. I'm not sure of her name but she is a definite asset to your company. She needs to be recognized formally for her incredible customer service. Respectfully Sandy Dennie
Sandy D | Premières impressionsAccess met our needs and account was opened and closed in a timely manner. Very efficient.
Ian K | Expérience généralemerci
BALMINDAR S | Expérience généraleJessie was most helpful, ready with answers to all my questions. She's a keeper!
marie j | Premières impressionsEverything was clean. Staff were knowledgeable and very helpful
Penny K | Premières impressionsThe facility is very well kept. Clean and organised. The layout is excellent. Large auto access door, auto lighting, available dolleys. Initially I have chose this facility for all the above, over a few others. After 3 years, I would still choose this one . Thank you, and Yes, I do recommend it. Only one suggestion to make it perfect: A small roof above the loading area would make the moving in-out possible even in bad weather, a true 24/7 access.
Gabor F | Expérience généraleI had a great experience at U Haul…space was available when I needed it and the size was just what was required to store the items I had. Any contact with site representatives was helpful and completed with courtyard. Pre authorized payment was convenient and meant a worry free rental. Would definitely use again if circumstances warranted.
Ruth H | Expérience généraleAlyssa was awesome, very friendly and understanding of our needs. First time to the facility (Speedvale) and would definitely recommend using U-haul for both storage and truck rental. A+++!
CHEONG N | Premières impressionsI found one of the managers at the Speedvale office in Guelph incredibly rude and dismissive when I asked her why U-Haul does not pro-rate and refund for the month when there are three weeks left. Another manager explained it to me and was helpful. Some lessons in polite and helpful customer service are due to some of your staff.
ROBERTJ M | Expérience généraleThe place was always clean and worker's are respectful and friendly.
kate s | Expérience généraleEveryone was always helpful and the storage area clean. Was a good choice to use uhaul storage during our renovation
Alex M | Expérience généralePrices are waaaay to high. For the same size unit elsewhere it was almost $100 cheaper with security.
ELIZABETH Q | Expérience généraleAll the staff were friendly and professional. Merci.
cathy s | Premières impressionsBy a friend
kate s | Premières impressionsFrom the time my U-box was pulled from long-term storage in Alberta, it's arrival in Ontario, and subsequent unloading into a storage unit, there was nothing but professionalism .. as always.
safley g | Premières impressionsEverything was good
KEVIN R | Premières impressionsKuldip Randhawa was brilliant in handling all my questions and concerns.
MOHAMMAD S | Expérience généraleIt actually went really smoothly.
Privacy R | Premières impressionsThe staff at this location were excellent! Every employee I encountered was pleasant & willing to go above & beyond to be helpful. The whole experience was great & I will be recommending them to anyone who asks
Tara S | Expérience généraleManagement and staff are very helpful and accommodating.
Glenn L | Expérience généraleThe staff are great here & extremely patient & helpful!
Tara S | Premières impressionsWell taken care of by all staff i had contact with over MANY interactions - especially Faisal and Alisha. My only constructive criticism is the payment screens - if memory serves correctly, the screens were backward - asking to enter PIN before showing and approving the amount. I might not be remembering correctly, but i do remember that it was very different and confusing than any other interac/credit card payment system i've used in other retail locations. Suggest re-working to make similar to other retail outlets. Craig 519-993-9221
CRAIG B | Expérience généraleyour counter managers are excellent,,,
Donald S | Premières impressionsThis place is amazing. We felt our stuff was secure. This is a very clean place, climate and security controlled.
Gloria D | Expérience généraleThe girl that served me was very pleasant and helpful, thank you
ken g | Premières impressions24/7 access, nice and clean. Friendly staff and always try to help you.
Syed H | Expérience généraleWhile I needed the storage space I couldn't have asked for a better set up. The facility was always super clean and fresh. Access was great with big sliding doors and great hours.
john l | Expérience généraleGreat experience all around and would definitely use u-haul again.
Joanne B | Expérience généraleThis place is so clean it's impressive. I feel very safe here as well. I individual who showed me how to use the facility was very pleasant and made it all very clear.
Ricky P | Déménagement en ligneMy experience from initial phone call to moving items in to unit was nothing but AMAZING!
Melinda H | Premières impressionsReally appreciate the team going above and beyond actually helping me after hours special thanks.
JOHN M | Expérience généraleAfter an initial problem, Brandon took care of everything much to my satisfaction. Very good service.
Leonard D | Premières impressionsNice and clean place for storage.
Vandhana F | Expérience généraleI would like to Thank you all for accepting me when I first started there, I am very pleased and all of you are approachable. I have no further comment at all, I am contented of what your service are. Hopefully, in the future, if I still need a space, Im still welcome. It just happened that I have to move because My husband and I bought a new house. I definitely recommend this company for the better service, clean environment, friendly relation, good space and safe to go through. Thank you very much to all of you. God bless and be safe.
Sheila N | Expérience généraleStaff were outstanding always willing to help.
JOHN B | Expérience généraleDidn't have my proper unit when I went to move in so had to split my stuff in two units which staff tried to charge extra for. Then, when I was going to move out, a representative said I didn't have to pay the past few days as I'd be paying full month price for 3 days. As a result, I not only got charged full price but actually got charged a late fee on top of that. Then, when I went to confront this issue, the staff proceeded to tell me that uhaul doesn't do prorated payment. Eventually, I had to prove a staff member misled me with facts (notes and call recording). Only then did the staff waive my fee. Horrible experience all the way around.
NATHAN C | Expérience généraleThe front staff are incredibly friendly, accommodating and helpful. The facility was really well maintained by a kind cleaning staff. Thank you for a seamless experience.
Melissa V | Premières impressionsWould. Recommend. You storage. Ti any body looking.
Deborah G | Expérience généralethis facility was very clean and the staff were very helpful. one comment is that customers should be made aware of the only disc lock policy upfront.
Kevin A | Premières impressionsFazel was so friendly and helpful! Facilities were incredibly clean. I was very impressed!!
Leigh M | Premières impressionsGreat service, very clean facility and confident in the security of my stuff.
Art S | Premières impressionsStaff was always super nice. Very clean will use again down the road if needed
Lisa M | Expérience généraleFriendly staff, well maintained, very convenient. The space we chose was enough for our stuff and nice and clean as well. I'd definitely recommend Uhaul to a friend.
Raquel S | Expérience généraleVery smooth transaction and all our needs were met.
George F | Premières impressionsI had a few questions about moving in etc... I waited in line at the location for 90 minutes, but could not wait any longer and had to leave. It was a really horrible experience. There were many folks that were upset. Very bad
Desmond M | Déménagement en ligneThe staff was knowledgeable and helpful
TONY C | Expérience généraleAll staff were great! Very helpful getting us set up with our storage unit and also when we rented a trailer. Definitely will be back!
Rob T | Expérience généraleI really appreciate the honesty and willingness to provide a respectful approachable place. Much appreciated. They are willing to go above and beyond the call of duty to provide a safe soultion to any storage or moving requirements
Taylor F | Expérience généraleI was disappointed entering the office today to close out my storage rental and seeing a sign for the original rental price U signed up for but was charged more for many months. That is fraud. I have a picture of the display. A refund inc. hst for the overcharged months would be appropriate. I wonder if this happens after checking out the swipe logs and noticing customers that do not visit the facility often
Scott P | Expérience généraleAlways easy to access my unit and was very easy to move out of the unit.
Amanda S | Expérience généraleStaff was very friendly and helpful. Thank you! I would definitely recommend U Haul to anyone needing storage or truck rentals!
WILLIAME C | Premières impressionsAvailability and online reservation was very easy and quick. Only downfall was pricing. I saw more competitive pricing at other facilities. When I went inside the U-Haul office they also had a lower price displayed, but I was told that the signage was incorrect.
Emily-Rae S | Déménagement en ligneI have always had a great experience with the staff there I am just not fond of using a storage space
Andrea M | Expérience généraleMy only issue is with the set-up of payments. When I got my first invoice in my email, the total to pay said $0.00; there was no other indication of date or amount. I had the first month of storage free so I just assumed that this was for the first month free. Then maybe 2 weeks later, I got an invoice saying that my payment was late and I had a late fee attached now. Why would I receive an invoice with the total of $0.00 on it? Why would it not state the amount owed. From a customer's point of view, this is inaccurate and confusing. I would appreciate having an invoice that more clearly stated my costs.
Theresa M | Expérience généraleVery convenient well run storage space reasonable rates
diane m | Expérience généraleNice and clean, feel safe to go there alone!
Vali D | Expérience généraleWas told to remove my boat after 2 weeks of being there leaving me high and dry for storage. They did refund me my money without argument which was a plus. My boat storage was out beside the road so not behind any security fencing or anything hence the poor rating for security.
wayne m | Expérience généraleThank you for being there for my move from Toronto to Guelph. I'll recommend your facility to others.
Teah L | Expérience généraleThank you for your assistance in my move to Guelph.
Teah L | Premières impressionsAmazing facility very clean
Candace L | Déménagement en ligneAmazing place and easy to access and use. I would recommend it anyone who needs a safe clean spot to store stuff that can be accessed easily.
Kevin S | Expérience généraleVery friendly and courteous staff and very nice and clean lockers
Ron O | Premières impressionsGreat place to store your goods very clean dry . very well taken care of. Would recomend to any one very reasonable price. Employees very polite and willing to help gteat experience
PAT L | Expérience généraleNot sure why I am receiving these emails as I don’t have a storage unit with uhaul because after receiving confirmation and going there to get the unit there was non available!
Brandi L | Expérience généraleNot thrilled that 24 hour access costs extra.. I work unusual shifts. On the flip side, they waived a late penalty when I was late on a payment. Overall very happy.
connor b | Expérience généraleBooking on the phone was fairly quick and easy. The staff at the Guelph location on Speedvale Rd were excellent. Very helpful and friendly and they made the move very easy.
Phoebe C | Premières impressionsI have not moved in and did not want my starting date to start on the Mar 16. It was to be the 21st of March. The on line registration was the worst scenario, because now I am paying for a week I did not need or want.
Marilyn F | Premières impressionsBrandon and the staff were helpful and accommodating. Great experience.
Suzanne G | Expérience généraleMy experience was excellent right from day one
Duane W | Expérience généralegood experience, staff professional and courteous
Paul M | Premières impressionsThis was an easy decision because of your very helpful staff and your new location in Guelph. The accommodations are amazing with the move-in indoor parking area and the lay-out of your heated storage
denmar d | Premières impressionsThe recommended truck was the perfect size and the recommended storage unit was also the perfect size. There was way too much confusion and waiting to confirm information that had already been confirm
Steven R | Premières impressionsEXCELLENCE!!
rob a | Expérience généraleThe staff were wonderful, the facility was very clean and well looked after. We felt that our belongings were safe and secure.
Fay S | Expérience généraleThe staff were very helpful and processed our request in a timely fashion. Very clean facility!!
Duane W | Premières impressionsGeneral Manager is extremely unhelpful. I would go in person to ask for a adjustment to a reservation or make a new reservation, he would say it was not possible. I would then call Uhaul with no issue
Ian T | Expérience généraleAside from one incident that took place when I first moved my things there, everything else was great. There is a young woman there that is extremely rude and very unhelpful.
Daniel C | Expérience généraleUhaul does not pro rate the final month. My contract was started the 29th when I opened acct but when I closed it on Sep 2 I was charged for a full month for 4 days of storage. This is a ripoff
larry b | Expérience générale2 times in a row! Absolutely fantastic service and prices and no bull crap. You folks made my move far less stressful.
gaston p | Expérience généraleI was at the Speedvale location on Saturday and assisted by Peggy. She was super helpful and I was pleasantly surprised at the rates for services there.
john l | Premières impressionsThe only issue is you are so busy sometimes the lineups for product take a long time.
mike a | Premières impressionsThe employee in the afternoon of Thu Aug 22 was extremely helpful, professional and very proficient. He definitely went out of his way to assist in all of my needs today. Very impressed
Edward Q | Expérience généraleVery friendly and helpful staff.
JOHN H | Premières impressionsnil
Barry E | Premières impressionsExcellent service. Questions answered fully. Great experience.
Michael B | Premières impressionsWe did not agree with the extra charge that was stated in order to access our storage unit when it was convenient for our hours of work. We paid enough for the monthly fees to have access
Catherine M | Expérience généraleBeautiful storage facility with a great selection of products and services. Brandon provided me with fantastic customer service and would definitely return to this location. 10/10
Molly G | Premières impressionsu-haul sent me to 3 different branches to pick up a truck and an auto-transport. They made me to postpone my trip and lose money to airbnb. They sent me to a different city to drop. %100 disappointed.
Hesam E | Premières impressionsYour staff were especially helpful and courteous to me the many times I went back and forth to my unit. Great security too!
JUDY B | Expérience généraleRight from start to finish the staff including Manager Brandon were helpful, friendly and courteous- we will use you again when the need arises.
joanne h | Expérience généraleVery nice experience. U-haul is our "go to" for all moving and storage needs. Thank you for the great service.
ANDREAS p | Expérience généraleAll good.
Maurice R | Expérience généraleYes the young young man helping me, went out of his way. Was patient with me. Helping me to decide what was best for me to rent. Big kudos for him!!
lyla B | Premières impressionsSome of the best staff I’ve encountered at uhaul
Michael W | Expérience généraleI had an amazing experience with this storage facility! 10/10 would use again.
christine t | Expérience généraleHelpful assistance Courteous and friendly staff
Barry H | Premières impressionsI have never had any less than very pleasant people helping me and carrying items to my car. I commend in particular Brandon Stagg who has always been friendly and the girl with the tattooed arm.
alison k | Premières impressionswow this establishment is great from its service to its great amount of options to choose from. I feel like they are able to help with anything i throw at them
megan l | Expérience généraleThe employee, Jacklyn Kister, courteous, knowledgable, can do attitude!
PAUL B | Expérience généraleGreat service.
Tania S | Premières impressionsCustomer service was very good, and quickly solved a major problem when my locker was erroneously booked. I really appreciated the ease in unloading their facility, very clean location. Merci!
Ron G | Premières impressionsMy initial invoice online had the truck in US$ and the storage locker in Can$. i could not access my account online from several different devises. I set up auto pay for the storage space,but it fail
Mike S | Expérience généraleEasy to deal with.
Danny V | Expérience généraleGreat experience. Friendly staff - Jacqueline was awesome
christine t | Premières impressionsVery happy with everything
Jessica M | Premières impressionsAneleise and Jennifer were amazing help . Thanks so much
arman m | Premières impressionsThe person I spoke to on the phone to arrange this was lovely and helpful. When we got to the Guelph uhaul, the woman that helped us was professional and helpful though exhausted!
Theresa M | Premières impressionsCheck in process took way too long. However staff were nice and helpful
Alison L | Premières impressionsWe were disappointed - we rented a 2nd smaller unit and were told that we could not get a one month free for the 2nd unit. If we had rented a bigger unit we would have gotten one month free on the big
Fay S | Premières impressionsBoth Brandon and Antoinette were very helpful-very clean and bright facility
joanne h | Premières impressionsKeep up the great service
John A | Expérience généraleSmooth move and wonderful people who picked up and dropped off the ubox container within the alotted 2 weeks.
Rebecca M | Expérience généraleThanks
Jack D | Expérience généraleDaniel was extremely professional and helpful throughout the entire process. Even up sold me to the storage unit! We would recommend anyone to your facility.
Christian S | Premières impressionsGood people.
bryar l | Premières impressionsBranden was very helpful and the facility looks very nice and clean
Jon B | Premières impressionsThe woman helping me check in was by far the best employee I've ever dealt with at uhaul.
Michael W | Premières impressionsVery convenient ... Met our needs well
jim f | Expérience généraleStaff were friendly and approachable. A nice, clean, modern facility!
William H | Premières impressionsGREAT PLACE
william s | Expérience généraleI believe that this was a very poorly managed place. I was assigned a locker with a pole in it, so I had to go get a different one. My kids had spent the day moving and were very fussy
Grace M | Expérience généraleExcellent customer service!!! Fast and easy service and always a pleasure doing business with staff.
Jennifer F | Premières impressionsIn my opinion this is the way a business should be run. All the employees that I have encountered are very pleasant to deal with and know what they are talking about. You get what you are promised.
Malcolm C | Premières impressionsMy experience with this Uhaul location has been nothing but positive since day 1. They made sure that all my needs were met in a timely and professional way, from truck rentals to storage units.
Malcolm C | Expérience généraleThe people there were great. But the KMs killed me...If you're gonna advertise $20, why does it have to come to nearly $100 to go to Marden and back..seriously..I'm a single mom, that's a week of food
Grace M | Premières impressionsJaclyn is amazing! She went above and beyond what would be expected!
alicia m | Expérience généraleThey always exceed my expectations. Very friendly and very helpful.
alex b | Expérience généraleThey went above and beyond.
Elaine b | Expérience généraleI've been to 2 different UHAULs in Guelph. By far, the one on Speedvale is THE best of the 2. Staff was extremely helpful and facility was first rate. I've gone back to use them 3x.
kevin g | Expérience généraleThe best staff ever very clean and friendly
darren m | RéservationIt served well
Rosilin T | Expérience généraleBrandon was very helpful, knowledgeable and polite during our conversation He made the booking very seamless Thank you
asha c | RéservationBoth guy that set up reservation and the lady that filled it were great.
Brandon G | RéservationAwesome
dayle b | RéservationHelpful in getting everything setup and done.
randy d | RéservationI have nothing but glowing remarks about U-Haul. Thanks for all your help and flexibility. The staff at Guelph on Speedvale were great.
dan r | Expérience généraleFantastic customer service!
Jonathan G | Expérience généraleStaff was great! Ubox was delivered on time.
jill r | Expérience généraleMy driver was very friendly and nice.
Chenchen T | Expérience généraleEveryone was extremely helpful and accommodating. I especially want to acknowledge the efforts of Jaclyn Zister, U-Box manager at this location for her great assistance and friendly, outgoing attitude
allan g | Expérience généraleDiane the Manager and the rest of the staff were excellent and very helpful every time I contacted them. They were very accommodating to all of my needs. They always had a friendly attitude.
rocco p | Expérience généraleVery friendly staff.
Daniel A | Expérience généralei was told I would get a reciept sent to my email and I have never received my final please send me my email receipt.
clayton u | Expérience généraleThe Manager, Diane was very attendative to my needs. Great to deal with.
jim a | Expérience généraleI am very pleased with the service from your Speedvale, Guelph faciliry. The employees were extremely helpful and pleasant. If I need moving or storage I am definately going to U haul. Thanks
Katherine C | Expérience généraleA large, clean & well run facility. Staff are friendly and eager to assist customers. There are communication issues between Head Office and the branch, not branch fault. UHAUL online Chat is useless
Trevor G | Expérience généraleAmazing service from Sarah who I dealt with. I was annoyed by phoning in to schedule things but Sarah took charge and helped me out. Would recommend Sarah to anyone.
mark m | Expérience généraleWas told by 800# that my pod would be available for 9am. Arrived at 9:15 and it wasn't out yet. The girl that helped me was very professional and quickly rectified the error. Overall + experience ☺
Daniel J | Expérience généraleVery good. Would use again
Ryan S | Expérience généraleMy driver Sara (or Sarah) was extremely accommodating. The window of availability for dropping off my u-box was narrow due to limited driveway space & she accommodated where she could. Merci encore!
Devin C | Expérience généraleOur ubox driver Sarah was excellent. Would absolutely recommend to a friend or family member. Thank you uhaul.
megan c | Expérience générale