Customer Reviews for U-Haul Moving & Storage of West Speedvale

6 170 évaluations

389 Speedvale Ave W   Guelph, ON N1H1C7
(its the old home hardware building, across from conestoga guelph campus)

(226) 314-1642

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(226) 314-1642

389 Speedvale Ave W
Guelph, ON N1H1C7
(its the old home hardware building, across from conestoga guelph campus)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M 
Évaluation :
5

Great location, lots of available equipment and helpful efficient staff.

Randolph L 
Évaluation :
4

I was treated well and the gentleman even hitched up the trailer for me

STEVE K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F 
Évaluation :
5

Philip in Lex, KY was so helpful and great customer oriented individual. Merci

Yuji S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vinit P 
Évaluation :
5

Excellent thank you! Very helpful and friendly when I checked in last night to provide my ID and glad we were able to make the switch to a different size unit. Best, Todd Cooper

Todd C  |  Premières impressions 
Évaluation :
1

I went to move in - followed the instructions - but they left a red taped lock on my drive up unit and I could not get in (after office hours) - had a full load in the car, but had to tale it home. Frustrating and waste of time.

Jeff H  |  Online Move In 
Évaluation :
5

I rent equipment often from this location & have always found the staff very friendly & helpful. I've never had any issue with any equipment.

Michele S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicky F 
Évaluation :
3

Recently the storage unit was opened and was not closed properly. U-Haul's security person put one of their lock tags on it to secure the door from not being opened. I was not informed of this and when my daughter went to the storage unit she found their lock on it. It was quickly removed. My daughter cleaned out the storage unit before the end of March. On the 30th of March I was into U-Haul to let them know the storage unit was now empty and asked about getting April's payment back. The attendant said he would leave a note for the manager who is in on Monday as he is the only one that can issue a credit. Not hearing a word from anyone at U-Haul on Monday I wrote an email to Brandon explaining the situation in full and asked him would I could expect to see my credit returned. No response. On Apr 5th I was back into U-Haul again to speak to Brandon in person. At first he was not in the office but did appear shortly thereafter. He flipped from computer screen, to computer screen, to computer screen and after 15 minutes put a credit through on my credit card. Not very efficient.

leslie d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy H  |  Expérience générale 
Évaluation :
5

since I am a regular customer in the system ,checking in was a breeze and checking out was even faster ...

RONALDE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine K 
Évaluation :
4

Mechanically maintain vehicle.

George F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Muhammad H 
Évaluation :
5

Professional, pleasant staff

philip w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

floriano a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jurg R 
Évaluation :
5

All the staff at this location were amazingly awesome 💯 % and the place was too

James B  |  Expérience générale 
Évaluation :
5

Alyssa at west speedvale store in guelph is so great she always supported me and all the time was so helpful and friendly. For sure I recommend use U haul facility

Silvia l  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diva f  |  Expérience générale 
Évaluation :
5

The girl who helped me in the morning had great customer service.

justin b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THORSTEN A 
Évaluation :
1

Prices are ridiculous won’t be using again!

Brodie A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Muhammad H 
Évaluation :
3

I wasn’t super impressed that my truck was in Kitchener and my trailer was in Guelph, I booked this several months ago, no one was able to arrange this?

Caleb R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russ L 
Évaluation :
4

Location has been brilliant since it opened. As large and diverse a fleet as could be asked for. However, This truck had no reversing mirror, usually they have a camera/ mirror to assist when reversing. The receiver for the drivers seat belt was busted which could damage your hand when feeling for it. Inside the truck was very clean as usual.

Garry C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIEA C 
Évaluation :
5

Good job

Erny P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jane B 
Évaluation :
1

When renting a truck you sign an agreement stating you will return the truck with a quarter tank of gas. When I was given the keys and did the walk around the man mentioned that the tank was a hair under a quarter tank and to just top it up. I was in a hurry so figured it wouldn't be a big deal. I drove straight to a gas station to top it up so that I would know the cost of the gas that I shouldn't have been responsible for, it ended up being $35!!!!! I then used the truck to move a few appliances from Costco to my home, total kms approximately 70 and stopped for gas to top it up as I had agreed to. Went to drop off the truck and explained the situation, the man who had handed me the keys and mentioned the gas being low was not there. They offered me no compensation and I was out $35 for topping up the gas from the previous customer who would have been charged $49 for bringing it back under a quarter. Definitely left a sour taste in my mouth and will not use Speedvale location in Guelph again.

chris d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tori c  |  Premières impressions 
Évaluation :
4

Fuel economy could be better, bit in all fairness not bad.

lyndon t 
Évaluation :
5

Easy to do business with Good vehicle Thanks

Shirley k 
Évaluation :
5

A very welcoming experience, thank you

Roger P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D  |  Expérience générale 
Évaluation :
5

When I picked up my 5x8 trailer it was coated with 2-3 inches of ice on the entire front of trailer and fenders. Ice chunks fell off while driving on 401 as day warmed up, a bit of a hazzard. There were other 5x8s in the lot that were ice free. Why not assign those?

Jay B 
Évaluation :
1

Ordered a car trailer to go drive 4 hours to pick up and car and 4 hours home….. the staff wouldn't let me hook the trailer up myself said they are responsible for doing it so I said ok when he was done I did a quick walk around and everything. Seemed good….. only to fine out couple hours in we hit a bump on the road and the trailer comes right off the hitch slamming into the back of the truck…. After about 20 min of looking everything over I was confused as to how it happened until I went to hook the trailer back knto the truck I then noticed there was only a 1 1/4 inch ball on !!!! It's supposed to be a 2 inch ball !!!!!!

Dustan B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michel p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff W 
Évaluation :
2

The truck door seem to have a problem closing properly as wind/road noise and cold air coming thru while driving on the highway was quite unpleasant. More importantly the gas tank was not full and the requirement to return with the same amount of fuel is a total scam. I say this because the guage does not register fuel level until minutes after engine being on so as a customer worried about fuel penalty one would inevitiably put more than required. I pumped in increments of $20, $10, $10, $10 and checking the guage after each by turning on ignition but the guage was registering very little movement. Even after pumping $50 it was still not equal to original. I reluctantly stopped pumping at that point. After driving for a couple of minutes the guage registered proper reading which was way passed the original point. The contract had a note about refuelling which I thought only added to the problem. The gist of what it says is that customer must return with same amount of fuel or return as is for uhaul to pump at a preagreed upon price per litre PLUS service fee. Neither of which was coveyed to me but simply told to bring back with same amount of fuel. You should do better. PS: Your per kilometer mileage charge is ridiculously high and not advertised. I thought the rental would include a certain amount of kms and extra kms put on would be at additional cost. I neede the truck so I had to get it from uhaul but won't make the same mistake again.

Najib Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Don M 
Évaluation :
5

Another great experience

JOE G 
Évaluation :
5

The ladies at the check in were super helpful and it was a pleasure to deal with them

Beth W 
Évaluation :
5

No improvement necessary, it couldn’t have been easier

Ralph M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cameron S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanmugapriyan G 
Évaluation :
3

I waited for close an hour to get my reservation and leave.

Russel W 
Évaluation :
5

Van was very dirty in interior cab. Van shook when applying brakes

ANDREW M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S 
Évaluation :
5

THE LADIES AT THIS LOCATION ARE AWESOME VERY HELPFULL!!!!

James M 
Évaluation :
1

This is my third review for this location. I have been to many locations for the U-Haul rental. Overall, with some exceptions the experience has been really shitty! I am sorry to use such language but there is no other way to express the "experience". The equipment is all good and great, however the biggest part of the experience for a customer is the 'human experience'. That interaction 'constantly' has been below average, especially at this location. There is no positivity, cheerfulness or even normal basic courtesy from the basic staff. They seem to be "instructed" not to use words like, please, thank you or other such pleasantries. That's not all! They are quite evidently forbidden even to respond to any such pleasantries. During some of my initial visits I gave the benefit of doubt to the staff, thinking that they must be going through something that I am not aware of or it is a human thing to have ups and downs in life. As this has been the constant factor in their interaction, I feel there is something else going on. The moment you step in, the look on the faces of staff is as if you're there 'to borrow (for free) a mattress from them in the middle of night, the one on which they were sleeping'. Nothing is more unwelcoming than such a cold dead look on the staff. Once you ignore that and move on, be up for some rolled eyes and cold shoulders if you ask some questions. I personally would be happier to transact with a kiosk or a computer than to meet the staff there. Maybe they're not being paid for what they're doing as it certainly seems so. I am not sure if others (which white skins tones!) have experienced this as well, if yes then this is just a behavioural issue. If not, then this is a more serious racist thing as I definitely look "Indian" in my appearance. I feel so humiliated every time I go there. The only reason a lot of people visit them is their monopoly in the business they're in.

Sachin D 
Évaluation :
4

Thank you. met are expectations and proved to be very convenient for our needs. Great staff!!

CESARE P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

artur m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elimar M 
Évaluation :
5

Deliver the vehicle to the customer

wuzzy w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat P  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Lori Z 
Évaluation :
5

Vehicle was not cleaned but otherwise excellent

Asa G 
Évaluation :
5

I have zero complaints, the employees were great at assisting with everything, the trailer was well maintained and rode smoothly. Overall amazing all around

michael w 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel l  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin b 
Évaluation :
4

Well they took a deposit on my card saying once I return the truck the money would be put back in my card right away. I return the truck and they said they returned the money to my card I still have not received it then when I asked they said it might take 3-6 business days . Which is not ok as I needed that money today .

cory w 
Évaluation :
5

My pickup location was changed a few days before which wasn't as clear as it should be given how busy people are when moving. Alyssa was incredibly helpful and the rest of the team was so friendly. Truly a welcome surprise during stressful times. Thank you to the Speedvale team.

Danielle M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rasim D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mebs K 
Évaluation :
5

They were pleasant to deal with in person, easy to book online, the truck was clean and in good condition. Overall a positive experience!

Daniel B 
Évaluation :
5

I've rented from this location several times. Staff are always friendly, knowledgeable, and professional.

Paul M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R 
Évaluation :
5

Awesome service

Emmanuel O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandor N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel M 
Évaluation :
5

My check in and check out experience were fantastic. Thanks again to the team at Speedvale!

Cass Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSSA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erwin l 
Évaluation :
4

Excellent customer care on both ends Sarnia and Guelph very friendly professional team

DREW W 
Évaluation :
3

Have someone stay in the main entrance so you don't have to track someone down. Also maybe put a sign on the front saying where the key return actually is after hours so you don't spend 20 minutes looking for it

Zack B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milutin Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florin A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl S 
Évaluation :
5

Nothing to improve! Great customer service!

John H 
Évaluation :
2

My overall experience with U-Haul was below average from overall maintenance of truck and lack of communication. Firstly the truck I was given under my rental had maintenance issues right off the bat. Something under the body of the truck would make a terrible noise whenever I stopped. As well, upon breaking after 2x days into my journey, the whole truck would shake so violently that I would transfer into the manual gears and go down any hills with a slightly then average decline extremely slow and with my hazards on. Lastly, I was taking this U-Haul from Ontario to Fort Nelson, BC. Knowing I was going into BC, it is mandated in the winter tires or chains. Upon picking up my U-Haul, I expressed this concern but was assured it was going to be okay. Once on my journey and before entering into BC, I called U-Haul again confirming my concerns and was told to get chains. Which is fine, but it would have been a lot better and easier if I was told that before I started my journey so I didn't have to use my allotted km's finding chains and manage this my very strict schedule. Not impressed. Lastly, I called to arrange to get my truck looked at in Calgary while I was enroute, I was told I would have a call on the day the inspection would happen as I was on a time schedule. I never got the call or even a follow up.

Rena D 
Évaluation :
5

First truck had a check engine light on. Second truck would beep at me when I tried to exit the vehicle yet nothing was on and key was removed.

JONATHANROBERT P 
Évaluation :
4

Thank you for your understanding and patience 🙏 I really did not want to have my stuff auctioned 😩

Lindsay L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norm M 
Évaluation :
5

High quality equipment, staff were very helpful and accommodating, easy to modify and extend a rental.

Asa G 
Évaluation :
5

Customer service was excellent and caring Assistance was much appreciated Thank you as a loyal customer

patty o 
Évaluation :
5

Truck windshield covered in ice and snow. No brush nor was it scraped and prepared for us to leave right away. Took 15 mins to clear. Employees were complaining and blaming the computer system for the slowness and having to try 3 different computers to check out.

sylvia m 
Évaluation :
4

Everything was good except the vehicle didn’t say the model on it, so I wasn’t able to look up the gas tank size and put an extra quarter tank of gas in thinking it was 117L tank, which costed me $30 or so.

Curtis D 
Évaluation :
5

Always great service when dealing with UHAUL. thank you

DINO M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENNAN W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leigh H 
Évaluation :
3

I'm frustrated as I've been stressed and on the go . My boyfriend and I moved from Guelph to Calgary. I didn't even think to check the time the trailer had to be back. It wasn't verbally mentioned. And to return trailer on the correct day just late and having to pay for the day was an added stress and cost to our move.

Melissa W 
Évaluation :
5

The facilities are very clean and well heated! Security is very good as well. I have only had positive experiences with U-Haul and would only choose them for my storage needs.

MICHAEL K  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LLYOD R  |  Expérience générale 
Évaluation :
5

Would recommend it to everyone. Storage room was large and clean. Thank you for your help

kathy k  |  Expérience générale 
Évaluation :
1

I'm now stuck with additional charges... A fully loaded truck... Out gas money... Drove through a storm, and and delayed in returning the truck.

Shelley E  |  Online Move In 
Évaluation :
5

I can't remember the name of the young girl who set me up with my unit, but she gets a 10/10 for personality, customer service, and she was extremely helpful and detailed when she was familiarizing me with the facility and procedures. In my opinion, she's an exceptional representative for your company.

GREGORY M  |  Expérience générale 
Évaluation :
5

Iwas especially impressed how clean it was. I will use your facility again if needed.

sharron g  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet W  |  Expérience générale 
Évaluation :
5

Very clean. Secure access program! Employees were very friendly!

Kim S  |  Expérience générale 
Évaluation :
5

Provided the service and storage needs we required. I would definitely recommend to others.

Athanasios G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T  |  Expérience générale 
Évaluation :
5

I was experiencing an emergency move situation and needed to have the smoothest transition as possible. The staff was so helpful and understanding of my situation. We were able to book a truck and rent storage and move everything in within 2hrs. Thank you everyone!

Kirsten d  |  Premières impressions 
Évaluation :
4

All staff were always very courteous and friendly. The only reason for 4 stars versus 5 was unfortunately the monthly rate, I felt was a little steep. Merci

shawn r  |  Expérience générale 
Évaluation :
4

Brendan was quite helpful.

connie e  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie g  |  Expérience générale 
Évaluation :
5

Brandon and EACH and every Staff so very kind and willing to help.Liked the storage place , is of my kind in every respect. I will have all of them on my mind , hard to forget. YES , I do miss them. Love you all Hariette

haritte m  |  Expérience générale 
Évaluation :
5

As a first time user of a storage unit, I was a little apprehensive. Jessica put me at ease immediately with her professionalism, friendliness and patience. All round excellent experience!

SHARON W  |  Premières impressions 
Évaluation :
5

Very personable service and super clean! The floor cleaning lady was excellent as well.

Gertrude M  |  Premières impressions 
Évaluation :
5

Very clean and well monitored warehouse. Very easy to access. This storage facility feels as safe as storing in your own house!

MICHAEL K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy v  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat P  |  Premières impressions 
Évaluation :
4

Before even considering that you might need storage plan ahead and shop around if you can

Lewis M  |  Expérience générale 
Évaluation :
5

Brandon Stagg was awesome, very helpful and friendly. Would recommend uhaul storage. Great choice for Manager! Thanks again Brandon 

shannon s  |  Premières impressions 
Évaluation :
1

I had never signed up for a storage facility and did not know I ever had one. I was sent invoices for the unit without my knowledge of it existing and spent months trying to correct what was clearing a mistake on the part on U-haul. The U-haul website is aggressive with its advertisement pop-ups, it forces add ons down own throat, and this experience has shown me that it is nearly impossible to get a hold of the people who can do anything about this. I doubt I'll ever use U-haul again. Please fix your costumer service. Less robots, more humans.

Spencer C  |  Expérience générale 
Évaluation :
5

I had nothing I could store so I sadly had to let my storage spot go. I have never been so pleased with a company like this place before. The manager and staff are over the top when it comes to service and being friendly. They go above and beyond their expectations

Perry R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin O  |  Premières impressions 
Évaluation :
5

I am so impressed with your facility! Super clean. Friendly, helpful, efficient staff! Super grateful to have gotten a unit there for my daughter's move out/move in. Made the whole process super smooth! Thank you :)

kristen m  |  Expérience générale 
Évaluation :
4

Staff very kind and knowledgeable.

kathy k  |  Premières impressions 
Évaluation :
5

On site staff were awesome, friendly and accommodating. Send them some love.

Nathan B  |  Premières impressions 
Évaluation :
3

24 access was mentioned but did not clarify the requirement to speak ahead or after 7 pm loading doors were restricted to customers' single doors no truck doors. Made it very painful to transport goods by hand through the narrow door. As it was not mentioned causing annoyance and pain. Was under the impression that the unit was move-in ready, did not know until getting there and had to meet the front desk clerk 10 minutes before closing to get a lock changed with the security clasp. I am grateful the lock was included free as a promotion as long not lost, but lots of rushing around after getting the house cleared out was a new experience for me.

Edward W  |  Online Move In 
Évaluation :
5

Amazing and wonderful knowledgeable staff. Very helpful, friendly, and total professionals.

JEFFREY K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E  |  Premières impressions 
Évaluation :
5

Manager Alyssa is great she will make sure you are comfortable and happy with leaving personal stuff in storage she assures you that my belongs will be safe Thank you Alyssa I will come back again to store my holiday decorations and the price is good

Jennifer V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA F  |  Expérience générale 
Évaluation :
5

Great customer service! Super friendly. Clean facility. Feels very secure!

kristen m  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS A  |  Expérience générale 
Évaluation :
5

Very clean and well maintained, great staff, very helpful.

Art S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

arun p  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tien N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie H  |  Premières impressions 
Évaluation :
5

Jessie is the young lady who served me. She is extremely knowledgeable of all the u-Haul products. She was was very friendly with other customers too. She has the demeanor of enjoyment. You, need to give her a big, fat raise. She went beyond and above when let me through the closer door since I use a walker and it was much closer than the main entrance.

marie j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAO C  |  Expérience générale 
Évaluation :
5

Staff really nice. VERY CLEAN!!

Kim S  |  Premières impressions 
Évaluation :
5

Brandon and his team were excellent and very helpful in all areas of their services .Brandon thanks again for the great service for the past 2 years, continue the great work and be safe, God bless you all. Bob

bob b  |  Expérience générale 
Évaluation :
5

Uhaul Speedvale staff has always been so professional to me for the last 5 years. I will continue renting from this location

Alice D  |  Expérience générale 
Évaluation :
2

I came after hours as I had a code to unlock in the building and. I found a green lock on my unit. Which I was not made aware about. I drove all the way there to find that out. And trying to get a hold of office as been a problem.

Devin L  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim K  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Madison H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren S  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Head k  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharron S  |  Expérience générale 
Évaluation :
5

Million thanks to all the staff members for your combined effort to help me every time I come around that l need help, your love, support, care, encouragement, understanding, undivided attention to all the ladies and gentleman: many more thanksgiving to Jennifer, Anabell, please every lady put your name there! I am forever grateful for your kindness, friendship, family oriented work place my gratitude to you all keep good job bravo and kudos Merry Christmas and happy new year 2023. Beatrice

Beatrice O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graeme H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianna M  |  Premières impressions 
Évaluation :
5

The gentleman who helped me move in was very helpful, friendly, and professional.

Anna S  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mulanga K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBEN P  |  Expérience générale 
Évaluation :
1

Staff were horrible. Not friendly acted like they hated their life and job. If you ask a question they made you feel stupid. I'm also absolutely appalled by the the fact that you rent a trailer for $20 and then you have to buy an extension for the brake lights $37 because the one they give you is 1 inch long (also when I asked if we can return the stuff after the guy laughed in my face) and you have to buy a trailer hitch $50 if your vehicle doesn't have one. It's just a huge money grab. The reason we left in the first place was because they keep upping the price of the unit. We started at around $145 and then was paying $200 a month like that's insane. We found a unit for 125$ that's including taxes. People shove garbage in the reuse centre and it's never cleaned out and the alarms that go off every-time you open your unit door that we were told would be fixed 2 years ago still happens so yeah do not ever recommend U-haul. Huge money grab. Will be making sure people know about this dump.

James A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky P  |  Expérience générale 
Évaluation :
5

Best storage facility that I've used and I've used quite a few

Jeff N  |  Expérience générale 
Évaluation :
5

The drive up unit was the best set up. Just drive up and unload. Price was good as well, we paid almost double for a similar unit when we were in the GTA

brian b  |  Expérience générale 
Évaluation :
5

Everything was perfect.

Anthony B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P  |  Premières impressions 
Évaluation :
3

Could not access my unit for the first 24 hours because staff did not unlock the unit in preparation for my move in

Roger V  |  Online Move In 
Évaluation :
5

Young lady was very friendly and helpful.

brenda s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah G  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

helene g  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert H  |  Premières impressions 
Évaluation :
5

Alyssa Cox is a valuable employee she's always been so wonderful

Katie M  |  Expérience générale 
Évaluation :
5

There is a young lady at speedvale,Guelph. I'm not sure of her name but she is a definite asset to your company. She needs to be recognized formally for her incredible customer service. Respectfully Sandy Dennie

Sandy D  |  Premières impressions 
Évaluation :
5

Access met our needs and account was opened and closed in a timely manner. Very efficient.

Ian K  |  Expérience générale 
Évaluation :
4

merci

BALMINDAR S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLINJ B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wen S  |  Premières impressions 
Évaluation :
5

Jessie was most helpful, ready with answers to all my questions. She's a keeper!

marie j  |  Premières impressions 
Évaluation :
5

Everything was clean. Staff were knowledgeable and very helpful

Penny K  |  Premières impressions 
Évaluation :
5

The facility is very well kept. Clean and organised. The layout is excellent. Large auto access door, auto lighting, available dolleys. Initially I have chose this facility for all the above, over a few others. After 3 years, I would still choose this one . Thank you, and Yes, I do recommend it. Only one suggestion to make it perfect: A small roof above the loading area would make the moving in-out possible even in bad weather, a true 24/7 access.

Gabor F  |  Expérience générale 
Évaluation :
5

I had a great experience at U Haul…space was available when I needed it and the size was just what was required to store the items I had. Any contact with site representatives was helpful and completed with courtyard. Pre authorized payment was convenient and meant a worry free rental. Would definitely use again if circumstances warranted.

Ruth H  |  Expérience générale 
Évaluation :
5

Alyssa was awesome, very friendly and understanding of our needs. First time to the facility (Speedvale) and would definitely recommend using U-haul for both storage and truck rental. A+++!

CHEONG N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yassin R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted k  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler N  |  Expérience générale 
Évaluation :
4

I found one of the managers at the Speedvale office in Guelph incredibly rude and dismissive when I asked her why U-Haul does not pro-rate and refund for the month when there are three weeks left. Another manager explained it to me and was helpful. Some lessons in polite and helpful customer service are due to some of your staff.

ROBERTJ M  |  Expérience générale 
Évaluation :
5

The place was always clean and worker's are respectful and friendly.

kate s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rino m  |  Expérience générale 
Évaluation :
5

Everyone was always helpful and the storage area clean. Was a good choice to use uhaul storage during our renovation 

Alex M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA F  |  Premières impressions 
Évaluation :
2

Prices are waaaay to high. For the same size unit elsewhere it was almost $100 cheaper with security.

ELIZABETH Q  |  Expérience générale 
Évaluation :
5

All the staff were friendly and professional. Merci.

cathy s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob E  |  Premières impressions 
Évaluation :
4

By a friend

kate s  |  Premières impressions 
Évaluation :