Évaluations des clients U-Haul Moving & Storage of West Speedvale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Speedvale

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ERIC K. le

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I was charged $20 for not using the online form/check-in function. I tried, and it did not work on my phone. I then called the general Uhaul help number on the website, and was guided through the return of the vehicle over the phone. However, the employees at this location have no record of this phone call and are not willing to trust me - and therefore have continued to charge me the additional $20 fee. This is unacceptable.

Brock T. le

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Transmission was slipping. Truck felt old

Mariusz C. le

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When I came to pickup a trailer I had booked it took you over 30min to serve me with just 3 people in front of me in line and two of you working there. Trailer shakes when driving down the road at various speeds, did not like the quality.

laura F. le

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The people there are friendly and very helpful.it was an uncomplicated experiance.

Randy H. le

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Le client n'a pas laissé de commentaire.

Jessica H. le

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Le client n'a pas laissé de commentaire.

Margaret R. le

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Long wait times. Come early on busy days.

Taylor V. le

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Great service

Dean C. le

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Maybe not the fault of this location, but I had to wait 4 mos to get the wiring kit for my 2019 RAV4, they fail to notify me numerous times (4 time) that the appt I had made and arrived on time, did not have the kit yet available. Total lack of respect for customers. This was my poorest experience with U-haul buying and having installed a hitch w/wiring. I was not able to use the hitch this past summer, without the wiring being installed to pull a trailer.

Cara C. le

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Le client n'a pas laissé de commentaire.

Emmett T. le

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Le client n'a pas laissé de commentaire.

Murray S. le

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Le client n'a pas laissé de commentaire.

Jessica M. le

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I dropped off the truck after they had closed. I didn't see a drop box for the keys anywhere so I called customer service and we agreed that I could use the mail slot to return the keys.

Frank D. le

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Price was different then when I reserved the trailer. They didnt tell me upon reservation the trailer was only 4 feet tall and subsequently had to rent bigger trailer because of that. Not happy at all.

David P. le

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Le client n'a pas laissé de commentaire.

Melisa H. le

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Le client n'a pas laissé de commentaire.

David T. le

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Nothing! Your service has been wonderful each and every time I use it. The trailers are easy to connect and very affordable. The staff have been excellent during each visit. Thank you for the great service. Cheers!

Kelley W. le

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I rented a trailer to move a lawn tractor. When I called the central phone number to make the reservation I said I needed a flat bed/car trailer and that the vehicle I was moving was 60 inches wide. The trailer I was provided with was wide enough but the ramp and entry at the back of the trailer was not wide enough and I had to have the tractor LIFTED over the side rail of the trailer when I picked it up and again lifted to remove the tractor off the trailer at it's destination at added cost to me all because the trailer would not accommodate it being driven on from the back as planned. Was not happy. This was not the fault of the specific Uhaul dealer/location.

Garry C. le

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Le client n'a pas laissé de commentaire.

Doug H. le

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The service at the counter was very slow. I rented an auto hauler trailer. The U-haul employee attached the trailer to the hitch on the back of my truck.When I attempted to drive the vehicle onto the trailer the trailer popped off the tow ball. Luckily nothing was damaged. Incompetent staff.

NATHAN S. le

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When a customer reserves a car dolly or what have you, it should be ready and maintained. The rear left did not work at all! No one had bothered to test an ensure it was good to go, instead wasting an hour of our time trying to figure this light out. I finally took the initiative and popped off the cover only to find out the wire was not even connected. I went in my tool box and got some electrical tape and got it connected and working. Pretty sad that a customer has to do the repair and that it wasn't maintained .

Ian B. le

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Nothing to do with the location... your phone service was pathetic. I was on the phone for nearly an hour. Has to give the operator exact address locations to search availability. Hung up and Drove to the closest location and booked the trailer there

Duane W. le

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The staff were very helpful and processed our request in a timely fashion. Very clean facility!!

steve T. le

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Nothing service was awsome Kennedy explained everything to a t. Very polite and informative. Ill will recommend to see her on their next move thanks. It was a pleasant experience

Hiroko M. le

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We rented cargo van. Only we couldn't find out how to adjust side mirrors. If those mirrors are adjustable, you should tell the customer.

James S. le

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Will never rent from uhaul again. I had reserved a 20 foot truck for my move. Got there and they only had a 15. My move took extra trips and twice as long due to your company incompetence and ignorance. Will make sure to tell people never to rent from uhaul ever

Nikki S. le

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Le client n'a pas laissé de commentaire.

Warren D. le

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Le client n'a pas laissé de commentaire.

Clifford S. le

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Le client n'a pas laissé de commentaire.

Chelsey T. le

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Le client n'a pas laissé de commentaire.

Ming X. le

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Le client n'a pas laissé de commentaire.

Kevin N. le

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Slightly difficult situation attempting to park my car in the location, as they were offloading old U Haul trucks and had a big forklift moving them around. Had to move my car from a designated parking space to another to allow movement of these derelict trucks.

Cristy T. le

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Customer service was great, timely, funny and kind. Truck was well maintained, clean and easy to use.

Lianne A. le

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Mobile pick up was not as easy as advertised- I had to re- enter all my details just so I could access the hey and was not pre-warned I’d need passport or other ID to do so. It put me behind schedule over an hour and the lockbox wouldn’t open for me straight away.

Adam B. le

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Le client n'a pas laissé de commentaire.

Andy A. le

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Great friendly staff at the location. The call centre for booking was not so good... they seemed to indicate i could not get what I wanted till the 12th (unless i misunderstood) yet when I drove over to the local location they had 3 options sitting there for me.

Sheila C. le

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I was unable to find a secure drop box to return my key. I was forced to put it in the mail slot, against my better judgement.

Bhupinder J. le

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Le client n'a pas laissé de commentaire.

Ian T. le

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General Manager is extremely unhelpful. I would go in person to ask for a adjustment to a reservation or make a new reservation, he would say it was not possible. I would then call Uhaul with no issue

Daniel C. le

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Aside from one incident that took place when I first moved my things there, everything else was great. There is a young woman there that is extremely rude and very unhelpful.

larry b. le

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Uhaul does not pro rate the final month. My contract was started the 29th when I opened acct but when I closed it on Sep 2 I was charged for a full month for 4 days of storage. This is a ripoff

gaston p. le

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2 times in a row! Absolutely fantastic service and prices and no bull crap. You folks made my move far less stressful.

john l. le

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I was at the Speedvale location on Saturday and assisted by Peggy. She was super helpful and I was pleasantly surprised at the rates for services there.

mike a. le

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The only issue is you are so busy sometimes the lineups for product take a long time.

Edward Q. le

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The employee in the afternoon of Thu Aug 22 was extremely helpful, professional and very proficient. He definitely went out of his way to assist in all of my needs today. Very impressed

JOHN H. le

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Very friendly and helpful staff.

Barry E. le

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nil

Michael B. le

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Excellent service. Questions answered fully. Great experience.

Catherine M. le

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We did not agree with the extra charge that was stated in order to access our storage unit when it was convenient for our hours of work. We paid enough for the monthly fees to have access

Molly G. le

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Beautiful storage facility with a great selection of products and services. Brandon provided me with fantastic customer service and would definitely return to this location. 10/10

Hesam E. le

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u-haul sent me to 3 different branches to pick up a truck and an auto-transport. They made me to postpone my trip and lose money to airbnb. They sent me to a different city to drop. %100 disappointed.

JUDY B. le

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Your staff were especially helpful and courteous to me the many times I went back and forth to my unit. Great security too!

joanne h. le

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Right from start to finish the staff including Manager Brandon were helpful, friendly and courteous- we will use you again when the need arises.

ANDREAS p. le

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Very nice experience. U-haul is our "go to" for all moving and storage needs. Thank you for the great service.

Maurice R. le

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All good.

lyla B. le

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Yes the young young man helping me, went out of his way. Was patient with me. Helping me to decide what was best for me to rent. Big kudos for him!!

Michael W. le

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Some of the best staff I’ve encountered at uhaul

christine t. le

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I had an amazing experience with this storage facility! 10/10 would use again.

Barry H. le

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Helpful assistance Courteous and friendly staff

alison k. le

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I have never had any less than very pleasant people helping me and carrying items to my car. I commend in particular Brandon Stagg who has always been friendly and the girl with the tattooed arm.

megan l. le

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wow this establishment is great from its service to its great amount of options to choose from. I feel like they are able to help with anything i throw at them

PAUL B. le

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The employee, Jacklyn Kister, courteous, knowledgable, can do attitude!

Tania S. le

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Great service.

Ron G. le

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Customer service was very good, and quickly solved a major problem when my locker was erroneously booked. I really appreciated the ease in unloading their facility, very clean location. Thanks!

Mike S. le

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My initial invoice online had the truck in US$ and the storage locker in Can$. i could not access my account online from several different devises. I set up auto pay for the storage space,but it fail

Dan V. le

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Easy to deal with.

christine t. le

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Great experience. Friendly staff - Jacqueline was awesome

jessica m. le

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Very happy with everything

arman m. le

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Aneleise and Jennifer were amazing help . Thanks so much

Theresa M. le

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The person I spoke to on the phone to arrange this was lovely and helpful. When we got to the Guelph uhaul, the woman that helped us was professional and helpful though exhausted!

Alison L. le

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Check in process took way too long. However staff were nice and helpful

Fay S. le

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We were disappointed - we rented a 2nd smaller unit and were told that we could not get a one month free for the 2nd unit. If we had rented a bigger unit we would have gotten one month free on the big

joanne h. le

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Both Brandon and Antoinette were very helpful-very clean and bright facility

John A. le

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Keep up the great service

Rebecca M. le

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Smooth move and wonderful people who picked up and dropped off the ubox container within the alotted 2 weeks.

Jack D. le

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Thanks

Christian S. le

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Daniel was extremely professional and helpful throughout the entire process. Even up sold me to the storage unit! We would recommend anyone to your facility.

bryar l. le

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Good people.

Jon B. le

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Branden was very helpful and the facility looks very nice and clean

Michael W. le

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The woman helping me check in was by far the best employee I've ever dealt with at uhaul.

jim f. le

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Very convenient ... Met our needs well

William H. le

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Staff were friendly and approachable. A nice, clean, modern facility!

william s. le

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GREAT PLACE

Grace M. le

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I believe that this was a very poorly managed place. I was assigned a locker with a pole in it, so I had to go get a different one. My kids had spent the day moving and were very fussy

Jennifer F. le

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Excellent customer service!!! Fast and easy service and always a pleasure doing business with staff.

Malcolm C. le

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In my opinion this is the way a business should be run. All the employees that I have encountered are very pleasant to deal with and know what they are talking about. You get what you are promised.

Malcolm C. le

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My experience with this Uhaul location has been nothing but positive since day 1. They made sure that all my needs were met in a timely and professional way, from truck rentals to storage units.

Grace M. le

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The people there were great. But the KMs killed me...If you're gonna advertise $20, why does it have to come to nearly $100 to go to Marden and back..seriously..I'm a single mom, that's a week of food

alicia m. le

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Jaclyn is amazing! She went above and beyond what would be expected!

alex b. le

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They always exceed my expectations. Very friendly and very helpful.

Elaine b. le

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They went above and beyond.

kevin g. le

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I've been to 2 different UHAULs in Guelph. By far, the one on Speedvale is THE best of the 2. Staff was extremely helpful and facility was first rate. I've gone back to use them 3x.

darren m. le

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The best staff ever very clean and friendly

Rosilin T. le

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It served well

asha c. le

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Brandon was very helpful, knowledgeable and polite during our conversation He made the booking very seamless Thank you

Brandon G. le

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Both guy that set up reservation and the lady that filled it were great.

dayle b. le

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Awesome

randy d. le

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Helpful in getting everything setup and done.

dan r. le

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I have nothing but glowing remarks about U-Haul. Thanks for all your help and flexibility. The staff at Guelph on Speedvale were great.

Jonathan G. le

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Fantastic customer service!

jill r. le

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Staff was great! Ubox was delivered on time.

Chenchen T. le

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My driver was very friendly and nice.

allan g. le

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Everyone was extremely helpful and accommodating. I especially want to acknowledge the efforts of Jaclyn Zister, U-Box manager at this location for her great assistance and friendly, outgoing attitude

rocco p. le

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Diane the Manager and the rest of the staff were excellent and very helpful every time I contacted them. They were very accommodating to all of my needs. They always had a friendly attitude.

Daniel A. le

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Very friendly staff.

clayton u. le

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i was told I would get a reciept sent to my email and I have never received my final please send me my email receipt.

jim a. le

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The Manager, Diane was very attendative to my needs. Great to deal with.

Katherine C. le

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I am very pleased with the service from your Speedvale, Guelph faciliry. The employees were extremely helpful and pleasant. If I need moving or storage I am definately going to U haul. Thanks

Trevor G. le

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A large, clean & well run facility. Staff are friendly and eager to assist customers. There are communication issues between Head Office and the branch, not branch fault. UHAUL online Chat is useless

mark m. le

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Amazing service from Sarah who I dealt with. I was annoyed by phoning in to schedule things but Sarah took charge and helped me out. Would recommend Sarah to anyone.

Daniel J P. le

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Was told by 800# that my pod would be available for 9am. Arrived at 9:15 and it wasn't out yet. The girl that helped me was very professional and quickly rectified the error. Overall + experience ☺

Ryan S. le

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Very good. Would use again

Devin C. le

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My driver Sara (or Sarah) was extremely accommodating. The window of availability for dropping off my u-box was narrow due to limited driveway space & she accommodated where she could. Thanks again!

megan c. le

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Our ubox driver Sarah was excellent. Would absolutely recommend to a friend or family member. Thank you uhaul.