Customer did not leave a comment.PATRICK R.
Customer Reviews for U-Haul Moving & Storage of West Speedvale
Guelph, ON N1H1C7
(its the old home hardware building)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The hitch from the Trailer is real unsafe. While I'm driving it fall off twice.Wilmer R.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Barbara S.
We rented a truck to tow our travel trailer. The truck had 60 ibs pressure in the tires. The trailer lights wouldn't work and as a result we lost our camping trip. The light socket was caked in wet gooey mud. They said the truck had been checked when it clearly hadn't. Any charges you try to apply I'll have reversed....fraud. I'll never use that location again and I'll warn everyone I know about them as well.don M.
Easy pickup and easy returns..I love it.. will be back.PHILIPJ F.
Have 1 more person checking people in because the lineup was long and I've seen it 1 time already in the past.Grant S.
Always a great service here.Garry C.
Keep up the excellent /professional work, I was truly impressed. ðŸ‘ðŸ¼ðŸ‘ðŸ¼ðŸ‘ðŸ¼ðŸ‘ðŸ¼JONATHAN C.
We can't rely on Uhaul for furniture dollies and utility trolleys because on moving day you don't deliver and we're just left to figure it out. What's the point booking them 2 weeks in advance if you won't have them for us? Other than that no issues. Thanks.STUARTALEXANDER M.
Excellent service. Professional staff and highly recommended.MOHAMAD E.
The online booking and check-in system was smooth and efficient and returning the trailer was a simple process. Will definitely be renting from U-Haul again!Marcel D.
The staff is very professional and knowledgeableJoshua S.
Customer did not leave a comment.Catherine O. | Overall Experience
They went above and beyond! Thank you.JOSEPHD S.
On a multi day rental, recommend locking box to protect cargo, this may not occur to some peopleconnor F.
Customer did not leave a comment.Martin A.
What I reserved was on site but given to person who needed it for a longer time period. General Manager did not make an attempt to problem solve. Take it or leave it attitude. Email to head office to share bad experience is ignored. Bad customer experience.Eddy C.
Customer did not leave a comment.Martin S.
Customer did not leave a comment.Stacy H.
Customer did not leave a comment.Robert B.
Everything was good.Shane G.
Was charged a cleaning fee for an open air trailer that was higher than the rental itself. UnacceptableJ L.
Customer did not leave a comment.Patrick B.
Pick-up is timely and friendly. It's excellent. Waiting for delivery..Rahman Z.
Customer did not leave a comment.Kellee-Ann M.
Customer did not leave a comment.D-Mark E.
Customer did not leave a comment.Tammy-Lynn S.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.PIERRE B.
The agent helped me choose the best insurance for my needs and was very friendly! I was in and out quickly!William P.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.brent T.
Great customers services! Thank youVERONICAP V.
Customer did not leave a comment.Terry B.
A great and easy experience getting the trailer I needed. All the staff were very helpful from the moment I walked through the door.WILLIAMGARYD C.
I tried to do the mobile pickup (24/7 share ride option) and the site was not able to find me with my location services on.Hope C.
Customer did not leave a comment.DARRYLTHOMAS M.
When receiving your vehicle the tank is not always full and it is difficult to make sure to return it with the â€œsameâ€ amount of fuel. Maybe you should have your own gas tanks to make sure every vehicle is topped up for the next customertom S.
Customer did not leave a comment.JEFFERYJ R.
I paid so much money for a truck and trailer for 6 hours. 300 $??Mario F.
was charge for a damage that was previously there very poor servicesMarco Antonio O.
Customer did not leave a comment.Michael L.
Just continue what you are doingNHON H.
Try tIkechukwu E.
I rent utility trailers quite often I always find they have what I need the staff is friendly and courteousTAMMY-LYNN S.
WAY too many suggested add on upsells when booking online. Perhaps a "I just want to rent a trailer and let's skip all this other crap" button would work? I realize the money is in the upsell but you reach a point where you are just pissing off the customer. You guys went way past that point.DAVE H.
All good!JOSEPHD S.
We moved ourselves and were fortunate enough to have time between when we gained access to our new home and when we had to leave our old house. We rented a U Haul truck 3 times for a 200 km move. Each move progressively relocated our belongings but did not overwhelm our capacity as seniors with 1 younger assistant to get it done. In the end it was far less expensive than hiring movers. The U Haul facility in both locations was convenient and professional. I just worked well for us.John M.
Website couldn't detect my location and because of this and after hours drop off I was forced to pay uhaul 20 $to check my vehicle inMelissa R.
Customer did not leave a comment.Kyle M.
Would. Recommend. You storage. Ti any body looking.Deborah G. | Overall Experience
The price I was quoted at online checkout was grossly Misrepresented. 34,95 $ plus tax, plus km over the 150km included. I got to the location and was charged 109 $with some best rate guaranteed jargon. Very disappointed in being mislead. I will be using another provider moving forward which is unfortunate as I was a uhual advocate prior to the experience.Dustin F.
I would just suggest that the truck inside was cleaner the cup holders and the door had sticky stuff in it Otherwise everything was greatMelissa E.
Customer did not leave a comment.YAQUB Q.
Customer did not leave a comment.Rodney W.
Customer did not leave a comment.Henrik A.
Customer did not leave a comment.GARYB R.
I would love to be able to have the option to reserve a newer piece of equipment. The one I got was fine, but I anticipate a future need for an annual trailer rental for a one week trip requiring just the 4x8 to haul bicycles on a longer trip. I would hate to be stuck with one of the very old units.John L.
Customer did not leave a comment.JULIA V.
Staff here is awesome, rented trailers many times always with out issue.ALANJ A.
No recommeded changes. The equipment was clean and worked very well. The team was very friendly. Thank you.JIM C.
I reserve the U-Haul for 9 AM due to me having to be out of my apartment by three because other people are moving in at three they gave me less than 14 hours notice that I can't pick it up until three so I had to pay for the other tenants to stay at the motel for a night pay for their moving company to hold everything for one more night and day it cost me over 400 $they were disrespectful to me I will never deal with them againGeorge H.
Online registration took longer than waiting in line. Should have skipped or done for after hours pick up.Quintin C.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Krzysztof A.
Customer did not leave a comment.Richard H.
Good quality van, exceedingly pleasant service!Nicholas D.
The pre-registering didn't go through but only a minor detailDavid M.
Great crew working at Guelph Uhaul! I've used this location many many times & have not had a single issue/disappointment. Doing a great job at this location.Michele S.
You may need more staff at night as it took me over 30 minutes to return the trailerRobert M.
it took a while for the employee to find our equipment. In the end he had to give us something else. So the inventory processes could improve. And the digital interface for rental was quite cumbersome and confusing.THOMASJEFFREY V.
Customer did not leave a comment.Branden C.
The lady who helped with drop off was superJ L.
Friendly staff Safe clean environment Van was in good shape It has been sometime since I have rented with uhaul. Perhaps it is just this location but your company has certainly improved. Service and condition of equipment.Paul A.
I had trouble with your pre registration program otherwise great service.Howard S.
Customer did not leave a comment.Sam W.
DO NOT CHANGE A THING HARD TO IMPROVE ON PROFESSIOALIM W..GREGGJonathan B.
Disappointed that the trailer was not swept out from the prior rental.Amy C.
My reservation gave me a certain price when I booked. However, when we got there and checked in, my mileage tripled even though I did not change my reservation and they tried to charge me at over my reservation price. Luckily I noticed. I also got there on time but the whole reeervation process took forever, this meant we were 30-40 minutes late for moving and our elevator reservation got messed up.Emre E.
Steering wheel was quite sticky. Better wipe down between rentals would be appreciatedLaurie C.
Customer did not leave a comment.Joseph H.
Back cameramulugeta K.
Customer did not leave a comment.JOSE EDUARDO F.
Customer did not leave a comment.CHRISTINE H.
Only extra might be to ensure the user now's how to use the equipment. In my case wasn't an issue but was not asked if I needed to see or be instructed on how to use it.Jiuliano Z.
this facility was very clean and the staff were very helpful. one comment is that customers should be made aware of the only disc lock policy upfront.Kevin A. | First Impressions
Customer did not leave a comment.marie S.
Customer did not leave a comment.STEPHANIE W.
Customer did not leave a comment.Tanda D.
The truck we reserved over a month prior was not available we had to get a smaller truck even though there were three of our reserved truck sizes sitting in the lot. We were told they were for return trips only. The manager did not empathize with this inconvenience at all simply stated that the reservations are based on availability didn't even offer an apology couldn't have cared less.JOSEPHROBERT T.
Improve the mobile check in. It is quite tedious to complete and is very frustrating.Jonathan S.
Customer did not leave a comment.DANIELA L.
Customer did not leave a comment.Andrejs V.
Fazel was so friendly and helpful! Facilities were incredibly clean. I was very impressed!!Leigh M. | First Impressions
Customer did not leave a comment.Honora H. | Online Move In
Everyone was great, the location was safe clean, and well maintained.FIAZ S.
Employees were great. Truck cab was dirty.Clint B.
Customer did not leave a comment.Jacob H.
Customer did not leave a comment.Janet W.
Customer did not leave a comment.Corrina L.
Customer did not leave a comment.MURRAYJAMES D.
Customer did not leave a comment.George P.
Customer did not leave a comment.ross M.
Customer did not leave a comment.Ken D. | Overall Experience
Customer did not leave a comment.George F. | Overall Experience
Customer did not leave a comment.Ruth C. | First Impressions
Great service, very clean facility and confident in the security of my stuff.BRANDON S. | First Impressions
Customer did not leave a comment.Janice B. | Overall Experience
Customer did not leave a comment.Ramona G. | Overall Experience
Staff was always super nice. Very clean will use again down the road if neededLisa M. | Overall Experience
Friendly staff, well maintained, very convenient. The space we chose was enough for our stuff and nice and clean as well. I'd definitely recommend Uhaul to a friend.Raquel S. | Overall Experience
Very smooth transaction and all our needs were met.George F. | First Impressions
Customer did not leave a comment.sarabjeet N. | First Impressions
I had a few questions about moving in etc... I waited in line at the location for 90 minutes, but could not wait any longer and had to leave. It was a really horrible experience. There were many folks that were upset. Very badDesmond M. | Online Move In
Customer did not leave a comment.PHILL C. | First Impressions
The staff was knowledgeable and helpfulTONY C. | Overall Experience
Customer did not leave a comment.Aaron R. | Overall Experience
Customer did not leave a comment.terry l. | Overall Experience
Customer did not leave a comment.Hilary E. | First Impressions
All staff were great! Very helpful getting us set up with our storage unit and also when we rented a trailer. Definitely will be back!Rob T. | Overall Experience
I really appreciate the honesty and willingness to provide a respectful approachable place. Much appreciated. They are willing to go above and beyond the call of duty to provide a safe soultion to any storage or moving requirementsTaylor F. | Overall Experience
Customer did not leave a comment.Jennifer M. | Online Move In
Customer did not leave a comment.Community Living G. | Overall Experience
Customer did not leave a comment.Kennedy R. | Overall Experience
I was disappointed entering the office today to close out my storage rental and seeing a sign for the original rental price U signed up for but was charged more for many months. That is fraud. I have a picture of the display. A refund inc. hst for the overcharged months would be appropriate. I wonder if this happens after checking out the swipe logs and noticing customers that do not visit the facility oftenScott P. | Overall Experience
Customer did not leave a comment.janna E. | First Impressions
Always easy to access my unit and was very easy to move out of the unit.Amanda S. | Overall Experience
Customer did not leave a comment.MICHAELB S. | First Impressions
Customer did not leave a comment.Peg L. | Overall Experience
Staff was very friendly and helpful. Thank you! I would definitely recommend U Haul to anyone needing storage or truck rentals!WILLIAME C. | First Impressions
Customer did not leave a comment.Lorne C. | Overall Experience
Availability and online reservation was very easy and quick. Only downfall was pricing. I saw more competitive pricing at other facilities. When I went inside the U-Haul office they also had a lower price displayed, but I was told that the signage was incorrect.Emily-Rae S. | Online Move In
I have always had a great experience with the staff there I am just not fond of using a storage spaceAndrea M. | Overall Experience
Customer did not leave a comment.Janet W. | First Impressions
Customer did not leave a comment.marius r. | Overall Experience
Customer did not leave a comment.Danielle K. | First Impressions
My only issue is with the set-up of payments. When I got my first invoice in my email, the total to pay said 0,00 $; there was no other indication of date or amount. I had the first month of storage free so I just assumed that this was for the first month free. Then maybe 2 weeks later, I got an invoice saying that my payment was late and I had a late fee attached now. Why would I receive an invoice with the total of 0,00 $ on it? Why would it not state the amount owed. From a customer's point of view, this is inaccurate and confusing. I would appreciate having an invoice that more clearly stated my costs.Theresa M. | Overall Experience
Customer did not leave a comment.peter f. | First Impressions
Very convenient well run storage space reasonable ratesdiane m. | Overall Experience
Customer did not leave a comment.Amanda G. | Overall Experience
Customer did not leave a comment.kim n. | First Impressions
Customer did not leave a comment.Michelle B. | First Impressions
Customer did not leave a comment.Gary D. | Overall Experience
Nice and clean, feel safe to go there alone!Vali Daniela L. | Overall Experience
Was told to remove my boat after 2 weeks of being there leaving me high and dry for storage. They did refund me my money without argument which was a plus. My boat storage was out beside the road so not behind any security fencing or anything hence the poor rating for security.wayne m. | Overall Experience
Thank you for being there for my move from Toronto to Guelph. I'll recommend your facility to others.Teah L. | Overall Experience
Customer did not leave a comment.james s. | Overall Experience
Customer did not leave a comment.john m. | Overall Experience
Thank you for your assistance in my move to Guelph.Teah L. | First Impressions
Amazing facility very cleanCandace L. | Online Move In
Customer did not leave a comment.Zenon i. | Overall Experience
Amazing place and easy to access and use. I would recommend it anyone who needs a safe clean spot to store stuff that can be accessed easily.Kevin S. | Overall Experience
Very friendly and courteous staff and very nice and clean lockersRon O. | First Impressions
Great place to store your goods very clean dry . very well taken care of. Would recomend to any one very reasonable price. Employees very polite and willing to help gteat experiencePAT L. | Overall Experience
Not sure why I am receiving these emails as I don’t have a storage unit with uhaul because after receiving confirmation and going there to get the unit there was non available!Brandi L. | Overall Experience
Customer did not leave a comment.Zenon i. | First Impressions
Customer did not leave a comment.Katherine S. | First Impressions
Customer did not leave a comment.Colin B. | Overall Experience
Customer did not leave a comment.diva f. | First Impressions
Customer did not leave a comment.Karen K. | First Impressions
Not thrilled that 24 hour access costs extra.. I work unusual shifts. On the flip side, they waived a late penalty when I was late on a payment. Overall very happy.connor b. | Overall Experience
Customer did not leave a comment.Wilf B. | Overall Experience
Customer did not leave a comment.Janice S. | First Impressions
Customer did not leave a comment.noble g. | Overall Experience
Customer did not leave a comment.Jim S. | First Impressions
Booking on the phone was fairly quick and easy. The staff at the Guelph location on Speedvale Rd were excellent. Very helpful and friendly and they made the move very easy.Phoebe C. | First Impressions
Customer did not leave a comment.pat c. | Overall Experience
Customer did not leave a comment.stacey h. | First Impressions
Customer did not leave a comment.John J. | First Impressions
I have not moved in and did not want my starting date to start on the Mar 16. It was to be the 21st of March. The on line registration was the worst scenario, because now I am paying for a week I did not need or want.Marilyn F. | First Impressions
Customer did not leave a comment.milika t. | First Impressions
Customer did not leave a comment.Dave G. | Online Move In
Brandon and the staff were helpful and accommodating. Great experience.Suzanne G. | Overall Experience
My experience was excellent right from day oneDuane W. | Overall Experience
good experience, staff professional and courteousPaul M. | First Impressions
This was an easy decision because of your very helpful staff and your new location in Guelph. The accommodations are amazing with the move-in indoor parking area and the lay-out of your heated storagedenmar d. | First Impressions
The recommended truck was the perfect size and the recommended storage unit was also the perfect size. There was way too much confusion and waiting to confirm information that had already been confirmbarb m. | First Impressions
EXCELLENCE!!rob a. | Overall Experience
The staff were wonderful, the facility was very clean and well looked after. We felt that our belongings were safe and secure.Fay S. | Overall Experience
The staff were very helpful and processed our request in a timely fashion. Very clean facility!!Duane W. | First Impressions
General Manager is extremely unhelpful. I would go in person to ask for a adjustment to a reservation or make a new reservation, he would say it was not possible. I would then call Uhaul with no issueIan T. | Overall Experience
Aside from one incident that took place when I first moved my things there, everything else was great. There is a young woman there that is extremely rude and very unhelpful.Daniel C. | Overall Experience
Uhaul does not pro rate the final month. My contract was started the 29th when I opened acct but when I closed it on Sep 2 I was charged for a full month for 4 days of storage. This is a ripofflarry b. | Overall Experience
2 times in a row! Absolutely fantastic service and prices and no bull crap. You folks made my move far less stressful.gaston p. | Overall Experience
I was at the Speedvale location on Saturday and assisted by Peggy. She was super helpful and I was pleasantly surprised at the rates for services there.john l. | First Impressions
The only issue is you are so busy sometimes the lineups for product take a long time.mike a. | First Impressions
The employee in the afternoon of Thu Aug 22 was extremely helpful, professional and very proficient. He definitely went out of his way to assist in all of my needs today. Very impressedEdward Q. | Overall Experience
Very friendly and helpful staff.JOHN H. | First Impressions
nilBarry E. | First Impressions
Excellent service. Questions answered fully. Great experience.Michael B. | First Impressions
We did not agree with the extra charge that was stated in order to access our storage unit when it was convenient for our hours of work. We paid enough for the monthly fees to have accessCatherine M. | Overall Experience
Beautiful storage facility with a great selection of products and services. Brandon provided me with fantastic customer service and would definitely return to this location. 10/10Molly G. | First Impressions
u-haul sent me to 3 different branches to pick up a truck and an auto-transport. They made me to postpone my trip and lose money to airbnb. They sent me to a different city to drop. %100 disappointed.Hesam E. | First Impressions
Your staff were especially helpful and courteous to me the many times I went back and forth to my unit. Great security too!JUDY B. | Overall Experience
Right from start to finish the staff including Manager Brandon were helpful, friendly and courteous- we will use you again when the need arises.joanne h. | Overall Experience
Very nice experience. U-haul is our "go to" for all moving and storage needs. Thank you for the great service.ANDREAS p. | Overall Experience
All good.Maurice R. | Overall Experience
Yes the young young man helping me, went out of his way. Was patient with me. Helping me to decide what was best for me to rent. Big kudos for him!!lyla B. | First Impressions
Some of the best staff I’ve encountered at uhaulMichael W. | Overall Experience
I had an amazing experience with this storage facility! 10/10 would use again.christine t. | Overall Experience
Helpful assistance Courteous and friendly staffBarry H. | First Impressions
I have never had any less than very pleasant people helping me and carrying items to my car. I commend in particular Brandon Stagg who has always been friendly and the girl with the tattooed arm.alison k. | First Impressions
wow this establishment is great from its service to its great amount of options to choose from. I feel like they are able to help with anything i throw at themmegan l. | Overall Experience
The employee, Jacklyn Kister, courteous, knowledgable, can do attitude!PAUL B. | Overall Experience
Great service.Tania S. | First Impressions
Customer service was very good, and quickly solved a major problem when my locker was erroneously booked. I really appreciated the ease in unloading their facility, very clean location. Thanks!Ron G. | First Impressions
My initial invoice online had the truck in US$ and the storage locker in Can$. i could not access my account online from several different devises. I set up auto pay for the storage space,but it failMike S. | Overall Experience
Easy to deal with.Dan V. | Overall Experience
Great experience. Friendly staff - Jacqueline was awesomechristine t. | First Impressions
Very happy with everythingjessica m. | First Impressions
Aneleise and Jennifer were amazing help . Thanks so mucharman m. | First Impressions
The person I spoke to on the phone to arrange this was lovely and helpful. When we got to the Guelph uhaul, the woman that helped us was professional and helpful though exhausted!Theresa M. | First Impressions
Check in process took way too long. However staff were nice and helpfulAlison L. | First Impressions
We were disappointed - we rented a 2nd smaller unit and were told that we could not get a one month free for the 2nd unit. If we had rented a bigger unit we would have gotten one month free on the bigFay S. | First Impressions
Both Brandon and Antoinette were very helpful-very clean and bright facilityjoanne h. | First Impressions
Keep up the great serviceJohn A. | Overall Experience
Smooth move and wonderful people who picked up and dropped off the ubox container within the alotted 2 weeks.Rebecca M. | Overall Experience
ThanksJack D. | Overall Experience
Daniel was extremely professional and helpful throughout the entire process. Even up sold me to the storage unit! We would recommend anyone to your facility.Christian S. | First Impressions
Good people.bryar l. | First Impressions
Branden was very helpful and the facility looks very nice and cleanJon B. | First Impressions
The woman helping me check in was by far the best employee I've ever dealt with at uhaul.Michael W. | First Impressions
Very convenient ... Met our needs welljim f. | Overall Experience
Staff were friendly and approachable. A nice, clean, modern facility!William H. | First Impressions
GREAT PLACEwilliam s. | Overall Experience
I believe that this was a very poorly managed place. I was assigned a locker with a pole in it, so I had to go get a different one. My kids had spent the day moving and were very fussyGrace M. | Overall Experience
Excellent customer service!!! Fast and easy service and always a pleasure doing business with staff.Jennifer F. | First Impressions
In my opinion this is the way a business should be run. All the employees that I have encountered are very pleasant to deal with and know what they are talking about. You get what you are promised.Malcolm C. | First Impressions
My experience with this Uhaul location has been nothing but positive since day 1. They made sure that all my needs were met in a timely and professional way, from truck rentals to storage units.Malcolm C. | Overall Experience
The people there were great. But the KMs killed me...If you're gonna advertise 20 $why does it have to come to nearly 100 $to go to Marden and back..seriously..I'm a single mom, that's a week of foodGrace M. | First Impressions
Jaclyn is amazing! She went above and beyond what would be expected!alicia m. | Overall Experience
They always exceed my expectations. Very friendly and very helpful.alex b. | Overall Experience
They went above and beyond.Elaine b. | Overall Experience
I've been to 2 different UHAULs in Guelph. By far, the one on Speedvale is THE best of the 2. Staff was extremely helpful and facility was first rate. I've gone back to use them 3x.kevin g. | Overall Experience
The best staff ever very clean and friendlydarren m. | Reservation
It served wellRosilin T. | Overall Experience
Brandon was very helpful, knowledgeable and polite during our conversation He made the booking very seamless Thank youasha c. | Reservation
Both guy that set up reservation and the lady that filled it were great.Brandon G. | Reservation
Awesomedayle b. | Reservation
Helpful in getting everything setup and done.randy d. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at 14,95 $!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!