Customer Reviews for U-Haul Moving & Storage of West Tampa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Tampa

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Joslyn R.
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Customer did not leave a comment.

Timothy G.
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Customer did not leave a comment.

Christopher A.
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Juan D.
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LISA B. | Overall Experience |
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Customer did not leave a comment.

Juan P.
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Guillermo was awesome

Benjamin P.
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Customer did not leave a comment.

George T.
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Customer did not leave a comment.

Yolanda S. | Overall Experience |
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The staff was very helpful and polite. Thank you Uhaul Truck and Storage for taking good care of your customers. You are/were a Godsend and I really appreciate you help. Blessings!!❤

Samuel E.
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Customer did not leave a comment.

tony P.
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Customer did not leave a comment.

Jake V.
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Pick Up was easy and quick. Drop off after hours was not as efficient, but was understandable. The only thing I wish was different was the communication of what the process was for dropping off after hours. (What pictures needed to be taken, where to park, where to drop the keys etc.) Other that that, it was a enjoyable and seamless experience.

Kamisha G.
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Customer did not leave a comment.

Javier A.
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Absolutely nothing

bridgett S.
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Customer did not leave a comment.

Keisha J.
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They are awesome at this location. I will definitely be back and making this my favorite location

Keisha J.
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Customer did not leave a comment.

maria R.
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Anissa M.
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Customer did not leave a comment.

JASMINE M. | Overall Experience |
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Customer did not leave a comment.

James S.
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Asked and paid for a dolly for moving boxes and didnt get. The truck didnt need to be on the road it drank more gas than the rental cost. First one I ever got from yall that ate gas like that. I brought it up when I dropped it off and they acted like they didnt care I spent 400 in gas and paid almost 600 for the rent. Last several times I made that trip one way I only spent 150 in gas same distance same weight and same truck being towed behind it. Going up hill it struggled to go like it should of. A 7 to 9 hour trip took 15 hours cause of this and on top of it all gas prices were much lower this time. But being a mechanic and knowing these pretty well I know the fuel pump is going out. I'd request a refund or half back but I doubt yall will do anything about it. Hopefully this reaches the right people.

Theresa W.
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Customer did not leave a comment.

Ariel R.
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Workers in this location are super nice, sometimes I returned the equipment and they didn’t entered into the system and system charged me more, and also i when there at 6:50 and they told me that they where close and this location supposed to close at 7pm! Other than that all perfect

David W.
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Always excellent service. Michael Reyes and staff are always personable.

michael n. | First Impressions |
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Everyone was extremely helpful and friendly

Elias Q.
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That service is already there keep it up good job

Jamie N.
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Service was excellent and super efficient. However, the truck rode so rough, I kept checking to see if the park brake was on. Braking had to be well planned out, but that may be because the tires were bald. The physical appearance of the truck was excellent

Lawrence M.
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The staff at location was good, but corporate office was horrible. They somehow had my account linked to another person that I did not know; therefore alerting my account. This took at least 30 minutes on the phone, but still could not resolve the issue or provide me a resolution. I was totally disappointed with this staff.

luis R.
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Customer did not leave a comment.

DERRICK T.
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I had a great experience. Employees were friendly and efficient...I would definitely recommend this location.

Joseph Q.
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The front desk is like hidden with too many supplies to sell at the main door. It needs to be organized better.

Carlos C.
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Customer did not leave a comment.

JENA W. | Overall Experience |
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Very simple and quick process to rent/return a vehicle, as well as when renting a unit. Completely stress and worry free.

John L.
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The manager Mike was very professional

FRANCIS S.
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Customer did not leave a comment.

maria R.
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Making sure is working properly

Mathew R.
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Customer did not leave a comment.

Victor B.
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Customer did not leave a comment.

Jason E.
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Customer did not leave a comment.

Juan D.
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Joshua S.
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Continue being wonderful! The general manager at this location was so pleasant to interact with sets a wonderful example of what good customer service is for his staff.

Alberto V.
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Customer did not leave a comment.

Javier R.
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Customer did not leave a comment.

John G.
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Customer did not leave a comment.

Betty J.
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Customer did not leave a comment.

William S.
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This is the best Uhaul facility I've ever been to.

Rene G.
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Customer did not leave a comment.

Joe V.
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Customer did not leave a comment.

Daniel S.
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Customer did not leave a comment.

LISA K.
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Customer did not leave a comment.

Martea C.
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Nothing

Lazaro L.
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Todo 6 estrellas

Russell G.
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Customer did not leave a comment.

Janay C.
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Customer did not leave a comment.

Katina P.
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The guy at the counter was very nice/helpful

Matthew M.
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N/A; keep up the good work.

Brian N.
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Customer did not leave a comment.

michael F.
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I paid for insurance and the trailer hitch popped the front tire when I returned the truck and they charged my account over $200 for the tire damage and it was not my fault.

STEEVE J.
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Customer did not leave a comment.

Grigory C.
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Customer did not leave a comment.

John P.
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The vehicle had a check engine light on, and the windshield wipers were needing replacement. I had to drive at night on the interstate, so when it began to rain I did not feel safe driving this vehicle. The smears from the wipers actually made visibility worse.

MICHAEL T.
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Customer did not leave a comment.

dexter W.
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Excellent service Price unbeatable

Anthony C.
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Customer did not leave a comment.

Andrea K. | Overall Experience |
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I have had a treacherous year. I greatly appreciate the assistance you offered in the midst of my traumatic year. THANK YOU

Gregg W.
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Customer did not leave a comment.

ryan H.
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The particular truck I rented needs the front end alignment done. It wandered around too easy unloaded and loaded and with or without the trailer. Other wise happy with the rental.

Yoandry S.
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No rento más un uhaul los camiones se le alteran las millas en el gps me decían q eran 9 millas y el camión marco 14 es demasiado el robo dije q no me pusieran seguro y lo pusieron 28$ d más que dije q no lo quería y llame para reportar que iba entregarlo al otro día y no enviaron la información y me cobraron a 1$ la milla en fin me cobraron 104$ por 2 días un camión d 10’ y hice solo 22millas por mi gps y el truck marco 37millas

Jon S.
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Great service! From the greeting to the return.

Patricia M.
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I had to take the truck to a second location to turn it in

Thomas S.
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Customer did not leave a comment.

Jose C. | Overall Experience |
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Good!

Jon H.
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They assisted in everything I needed and went above and beyond to help out.

Sandro C.
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The service was ok. Could be better if only some of their representative, not all of them, gets a better understanding of what customer service is.

Ariel R.
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More guys at the counter!! Overall great evening!

Dean C.
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Customer did not leave a comment.

Eric C.
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-Guillermo was very helpful and explain me that I could drop the truck in Riverview.

Erin K.
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Customer did not leave a comment.

Anthony G.
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Customer did not leave a comment.

Benlly R.
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Customer did not leave a comment.

Amr I.
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I tried to get the truck using the mobile app, they asked me to take a headshot and i did several times but they kept saying that i have to take the photo again and again, and finally they told me through the chat to go inside for verification which was a waste of time really, other than that the trip went smoothly.

Henry G.
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Juan D.
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Kamvar R.
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Very friendly staff.

JORGE L.
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Customer did not leave a comment.

Yolanda S.
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Carlos R.
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Yolanda S.
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Customer did not leave a comment.

Alexei P.
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Patrick M.
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Amy A.
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James K.
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David D.
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Great spot. Much better than the one in Ybor.

Reginald T.
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I always have a satisfying experience at this facility.

Carlos S.
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Customer did not leave a comment.

George Brian A.
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Customer did not leave a comment.

Thomas Q.
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The Team at this location was on the ball, and very attentive

Chris H.
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Provide sufficient parking for customer vehicles. Parking is a big detriment to visiting this establishment. Fortunately customer service is well above the average.

Paula G.
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Customer did not leave a comment.

Richard K.
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Ralph N.
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Prompt, professional service

Ivan V.
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Tell the customer in person exactly what would be charge, even if it is in the contract.

Jeremiah N.
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Customer did not leave a comment.

Louis T.
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Customer did not leave a comment.

Junior C.
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GREAT

Oliver P.
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Very quick and accurate!

dylan S.
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Great Job all around!

Brett N. | Overall Experience |
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I love that the unit was temperature controlled and very large! I liked the large hallways and elevator to make moving larger objects around easy. I would have enjoyed longer hours to access The unit

CECIL L. | Overall Experience |
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Great staff.

Raymond G. | Overall Experience |
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Staff were very professional and polite.

Gigi B. | First Impressions |
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great expedited services

ELAINE H. | Overall Experience |
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Great manager, very friendly

rhyan m. | Overall Experience |
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With 2 years of storage I am blown out of the water with Uhaul consistency.

Denys J. | Overall Experience |
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The only problem I really had was when I was moving my things out of storage, I realized a lot of my things were missing that were definitely put in my storage unit. I have a washer and dryer that leg

javier z. | Overall Experience |
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Great service.

Jenice Chiquita C. | Overall Experience |
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NICE STORAGE I CAN RELY ON YOU ALL at U-HAUL.

javier m. | Overall Experience |
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Service es soss y told de manager my forniture hay have mood

Ana G. | First Impressions |
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Is good

RICHARD/ TOBI L. | Overall Experience |
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Never had a problem with anyone or the storage unit.

Samantha F. | First Impressions |
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The 2 ladys that helped with my check in were awesome they were so helpful with getting my set up and making sure i had everything i needed.

Barbara D. | Overall Experience |
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Maravilloso storage.

Sarah G. | First Impressions |
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Erica and the rest of the staff were great! Super helpful and friendly! Drop off was quick and easy. Thank you for making the move a little bit easier.

SAMANTHA M. | Overall Experience |
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Good

Bobby D. | First Impressions |
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Great customer service but charges weren’t corrected. Still trying to get it handled.

Mulbah G. | Overall Experience |
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The manager is the problem, change him please

Xiomara D. | First Impressions |
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Buena atención

Oleksandr V. | First Impressions |
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Fast and convenient

Kathleen N. | First Impressions |
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Great Service! Not only was it fast, but the gentleman had a great sense of humor, and trust me I needed it after my long drive from VA. Thanks a lot!!

Joyce M. | Overall Experience |
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Im upset because you dont give refunds to customers that only went over 2day having there stuff to take everything out for that month. I wish i known that i would of took it out before the new month c

Marlly S. | First Impressions |
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I’m unsatisfied with the storage every time I Go to drop something off it’s so over crowded. On Sunday’s it’s horrible the same drive entrances is used an exit there’s no other it’s dangerous.

Jose M. | First Impressions |
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It was my first time renting a storage and when I asked for help they just weren’t really interested in answering some of my questions, trying to make me feel dumb. Such poor service will never rent.

mario m. | First Impressions |
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Excellent service , especially considering that there were more people in line behind me , I wasn't made to feel pressured into making a decision . I was given options and answers for my situation .

brett m. | Overall Experience |
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Unprepared. No communication. A very unpleasant experience. Never use them.

Juan S. | Overall Experience |
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They were very professional at all the time.

Jeffrey T. | Overall Experience |
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Everything was great as far as the staff. The u haul system kept crashing though at checkout

Katelin L. | Overall Experience |
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There were roaches in our belongings. This is unacceptable. Also the unresponsiveness of the facility is very disappointing. And if I was like that at my job I would get fired.

javier z. | First Impressions |
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Great service

Carol c. | Overall Experience |
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The staff and facilities were friendly and clean easy access and close to home

bessie a. | First Impressions |
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To Uhaul I have been very happy with Uhaul service moving in town or out of town. I will tell my friends when they decide to move call Uhaul.Two thumb up

Rafael O. | First Impressions |
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Perfect. Atención

stephanie t. | Overall Experience |
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Very pleased

Mark B. | Overall Experience |
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Employees are very helpful and very friendly. The management is very understanding and are willing to work with you. I would use there storage facility again it was clean,safe they made my move easier

ROCKY L. | Overall Experience |
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Hello. I didn't have any surprises (that's a good thing). The parking lots could probably be swept more frequently but otherwise, the storage units were clean & I didn't see any pests. Thanks!

david b. | Overall Experience |
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You should make it easier to alert customers to the needs for box accessories. The counter person did not supply them when pulled the boxes. I had to come back and ask what to put hanger on.

Jeff M. | Overall Experience |
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thank you

RIchard M. | Overall Experience |
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Helped my wife load things into her car. They were great.

Jacquelyn B. | Overall Experience |
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The power kept ing out during move in with our cars loaded and we couldn't access unit. There was dirty underwear in my unit and when i moved out just a few weeks later my stuff smelled like smoke.

Lana L. | First Impressions |
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I thought I had a 10x15 climate control unit but when I arrived it was not

RICHARD P. | Overall Experience |
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I have been a customer for over 5 years and I live elsewhere out of the area and my things was well good and taking care off this Uhaul is the best I will do this again it I had to

CARLOS A. | Overall Experience |
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A safe place to storage i recommend

Elizabeth B. | Overall Experience |
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Staff/Owner very helpful. They offered to go above and beyond to make pick up and delivery easy ptocess

barbara c. | Reservation |
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Wonderful staff, and clean facility! They made the process simple! Barb

argueda v. | Overall Experience |
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I just have a complaint. Nobody explained to me that if my storage space didn't have AC my mattress would get mold. If somebody would told me that I would sure get the one with AC. I THREW IT AWAY

Robert W. | Reservation |
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Reserved online a climate controlled unit and when I arrived at the store, neither the size or climate control was available for me. Had to go somewhere else.

luis p. | Overall Experience |
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The employees were very friendly and knowledgeable. I will recommend this company and facilitating to anyone who needs help on moving and storage. Thanks for your help.

kenisha s. | Overall Experience |
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The 2nd floor was fine and climate controlled so no problems. However, the 1st floor smelled musty. They should not charge for access after 7pm. People need to access stuff after their work day.

Fonda L. | Overall Experience |
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Great facility!

JAWARA F. | Overall Experience |
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Good facility but there needs to be a better plan in place to open the big bay doors in the back. When you press the intercom no one answers and you have to go all the way to the way to the front

Jonathan S. | Overall Experience |
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The woman who delivered our U-Boxes was on time, helpful, and very courteous.

Amariz M. | Reservation |
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Was a good experience

GREGORY G. | Reservation |
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The people here are GREAT !!!! After a 20 hour drive, they got me into my storage quickly, answered all my questions, and were very helpful. The facility is very secure. I highly recommend them !!!!

Lennie P. | Overall Experience |
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The storage facility doors were always open and you could walk right in the door. No way to email receipts on auto pay accounts and manager and I worked with corporate to inform of issue...

June E M. | Overall Experience |
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The lights should come on sooner. It's remote and you have to walk too far before the lights come on. Otherwise A+

Alysha S. | Overall Experience |
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Great Service

Sadi B. | Overall Experience |
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Professional and caring! Thanks for all your help from your staff and employees.

Johnathan H. | Overall Experience |
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thanks

JOSE S. | Overall Experience |
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N/A

No reviews have been submitted for this location.

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