Évaluations des clients U-Haul Moving & Storage of West Tampa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Tampa

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Joe V. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Le client n'a pas laissé de commentaire.

LISA K. le

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Le client n'a pas laissé de commentaire.

Martea C. le

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Nothing

Lazaro L. le

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Todo 6 estrellas

Russell G. le

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Le client n'a pas laissé de commentaire.

Janay C. le

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Le client n'a pas laissé de commentaire.

Katina P. le

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The guy at the counter was very nice/helpful

Matthew M. le

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N/A; keep up the good work.

Brian N. le

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Le client n'a pas laissé de commentaire.

michael F. le

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I paid for insurance and the trailer hitch popped the front tire when I returned the truck and they charged my account over $200 for the tire damage and it was not my fault.

STEEVE J. le

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Le client n'a pas laissé de commentaire.

Grigory C. le

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Le client n'a pas laissé de commentaire.

John P. le

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The vehicle had a check engine light on, and the windshield wipers were needing replacement. I had to drive at night on the interstate, so when it began to rain I did not feel safe driving this vehicle. The smears from the wipers actually made visibility worse.

MICHAEL T. le

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Le client n'a pas laissé de commentaire.

dexter W. le

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Excellent service Price unbeatable

Anthony C. le

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Le client n'a pas laissé de commentaire.

Andrea K. le

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I have had a treacherous year. I greatly appreciate the assistance you offered in the midst of my traumatic year. THANK YOU

Gregg W. le

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Le client n'a pas laissé de commentaire.

ryan H. le

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The particular truck I rented needs the front end alignment done. It wandered around too easy unloaded and loaded and with or without the trailer. Other wise happy with the rental.

Yoandry S. le

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No rento más un uhaul los camiones se le alteran las millas en el gps me decían q eran 9 millas y el camión marco 14 es demasiado el robo dije q no me pusieran seguro y lo pusieron 28$ d más que dije q no lo quería y llame para reportar que iba entregarlo al otro día y no enviaron la información y me cobraron a 1$ la milla en fin me cobraron 104$ por 2 días un camión d 10’ y hice solo 22millas por mi gps y el truck marco 37millas

Jon S. le

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Great service! From the greeting to the return.

Patricia M. le

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I had to take the truck to a second location to turn it in

Thomas S. le

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Le client n'a pas laissé de commentaire.

Jose C. le

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Good!

Jon H. le

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They assisted in everything I needed and went above and beyond to help out.

Sandro C. le

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The service was ok. Could be better if only some of their representative, not all of them, gets a better understanding of what customer service is.

Ariel R. le

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More guys at the counter!! Overall great evening!

Dean C. le

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Le client n'a pas laissé de commentaire.

Eric C. le

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-Guillermo was very helpful and explain me that I could drop the truck in Riverview.

Erin K. le

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Le client n'a pas laissé de commentaire.

Anthony G. le

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Le client n'a pas laissé de commentaire.

Benlly R. le

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Le client n'a pas laissé de commentaire.

Amr I. le

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I tried to get the truck using the mobile app, they asked me to take a headshot and i did several times but they kept saying that i have to take the photo again and again, and finally they told me through the chat to go inside for verification which was a waste of time really, other than that the trip went smoothly.

Henry G. le

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Le client n'a pas laissé de commentaire.

Juan D. le

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Le client n'a pas laissé de commentaire.

Kamvar R. le

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Very friendly staff.

JORGE L. le

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Le client n'a pas laissé de commentaire.

Yolanda S. le

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Le client n'a pas laissé de commentaire.

Carlos R. le

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Le client n'a pas laissé de commentaire.

Yolanda S. le

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Le client n'a pas laissé de commentaire.

Alexei P. le

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Le client n'a pas laissé de commentaire.

Patrick M. le

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Le client n'a pas laissé de commentaire.

Amy A. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

David D. le

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Great spot. Much better than the one in Ybor.

Reginald T. le

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I always have a satisfying experience at this facility.

Carlos S. le

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Le client n'a pas laissé de commentaire.

George Brian A. le

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Le client n'a pas laissé de commentaire.

Thomas Q. le

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The Team at this location was on the ball, and very attentive

Chris H. le

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Provide sufficient parking for customer vehicles. Parking is a big detriment to visiting this establishment. Fortunately customer service is well above the average.

Paula G. le

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Le client n'a pas laissé de commentaire.

Richard K. le

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Le client n'a pas laissé de commentaire.

Ralph N. le

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Prompt, professional service

Ivan V. le

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Tell the customer in person exactly what would be charge, even if it is in the contract.

Jeremiah N. le

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Le client n'a pas laissé de commentaire.

Louis T. le

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Le client n'a pas laissé de commentaire.

Junior C. le

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GREAT

Oliver P. le

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Very quick and accurate!

dylan S. le

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Great Job all around!

Colin M. le

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Le client n'a pas laissé de commentaire.

Mark G. le

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Great Service. Employees were extremely helpful and friendly. Vehicle was in great condition and served it's purpose exactly as advertised. Couldn't be happier!

James L. le

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Le client n'a pas laissé de commentaire.

Brett N. le

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I love that the unit was temperature controlled and very large! I liked the large hallways and elevator to make moving larger objects around easy. I would have enjoyed longer hours to access The unit

Luis O. le

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No comments

Albert H. le

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Le client n'a pas laissé de commentaire.

Milton F. le

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I returned the trailer 2 days early but was charged a one day late fee for returning the trailer 1 day late. When I sent an email requesting my account be corrected. I was told, "You were not charged an extra day, you were charged the after hours service fee of $20.00 for not doing your own return on our website." That is not what the invoice said. It clearly states a 20 dollar charge for an extra day. It shows I turned the trailer in on 12/10/2019, 1:00 PM. I turned it in two days prior to that date. I turned it in the afternoon of 12/8/2019. If not for the fact that I double checked my credit card statement, I would have been charged the additional funds without challenging this charge. This charge appears to be intentional. Will consider my next rental with a different company,

Emanuel P. le

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Good

CECIL L. le

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Great staff.

Anthony F. le

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Le client n'a pas laissé de commentaire.

francisco F. le

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Le client n'a pas laissé de commentaire.

Rickey P. le

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Staff was very attentive and courteous

Alex S. le

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Le client n'a pas laissé de commentaire.

Raymond G. le

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Staff were very professional and polite.

ryan L. le

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Le client n'a pas laissé de commentaire.

Winston d J. le

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Le client n'a pas laissé de commentaire.

Jessica S. le

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Le client n'a pas laissé de commentaire.

Sergio M. le

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Best location ever

Ivelis O. le

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Love this location and staffs

Luz G. le

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Le client n'a pas laissé de commentaire.

Alan S. le

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Nice and polite employees

Michelle M. le

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Le client n'a pas laissé de commentaire.

Michael J. le

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I had the oldest u-haul on the hwy. A real pile. Thanks

Terri W. le

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Le client n'a pas laissé de commentaire.

William C S. le

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It was a bit of a pain to locate a local fuel point with such a large vehicle. It would be good to ensure there’s better than 1/4 tank at pick-up

Hugo B. le

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Charge less for the extra miles and gas

KEVIN C. le

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Le client n'a pas laissé de commentaire.

Aida R. le

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Le client n'a pas laissé de commentaire.

Philip K. le

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fast and excellent

Ilona K. le

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Terrible. Told me one price and gave me another $80 more. I had no choice but to take it I was traveling from Fla to NY. The truck was old the wheels were worn, the light was on, the tire lights went on. it was running rough. I wanted a newer truck there and he said no. U haul always got excuses and gets away with it. I am disgusted. This makes me mad. They never keep their word. Always charging more money than what is told. U Haul is not honest. I am lucky I made it home with my eldery blind mother. Shame on you U haul for doing the things you do

Gigi B. le

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great expedited services

James S. le

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Couldn't haul what I needed. Inside of tire was bald. Didn't look at it that close to start with but once arrived to use it I saw the inside was bald and didn't trust it to haul my expensive boxes.

Ariel R. le

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The front desk girl didn’t explain anything at all in the rental, just gave me a papers and good to go, I was late for my return and she didn’t say anything about the self return in uhaul.com or after hours policy and for that reason they charged me an extra day ($34.99)! Shouldn’t be lime this! They just gave me my money back for her mistake or poor training!

john C. le

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Le client n'a pas laissé de commentaire.

Gary G. le

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Everything was great at this location. Problem was with web/software issues at both Reservation and at Turn-In just after 7 PM. Tech issues or software/website issues can make or break the whole process: ***Why can't I book online, and/or pay online, and just come in and quickly pick up my trailer or truck? Rental Car co's do it! ***Why do they say I don't have an account under any of my 2 phone numbers or 2 emails, when in fact I've rented from Uhaul a dozen times, and they have my numbers and old orders history, and they send me emails at my email frequently? ***Why is Turn-In after 7 such a pain? Like a moving target of web area 51...Spent a half hour trying to turn the dumb thing in on site, then went home and spent another half hour trying to turn it in from my desktop --- MAKE IT EASY! DUH!...You're going to penalize customers and put obstacles in their path to satisfaction?

ELAINE H. le

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Great manager, very friendly

parthenia K. le

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They charged me 758.00 for less than 20 miles and took out 40.00 after I turned the truck in way early never again will use u haul my account in the negative right now for no reason.

Carlton L. le

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Everything was fine

Mario M. le

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This place has been an awesome experience in many ways for me , mostly Thanks to the people who work there. I have rented quite a few trucks over the years , for various reasons , and recently rented a pair of storage units while I searched for a new house, after selling my previous one. I did not have one problem in that time period with the people , or the equipment , or the facility. I have nothing but praise for this place.

Gisleivy P. le

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Le client n'a pas laissé de commentaire.

James K. le

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Wait lines are long....phone reservations are horrible.

Oraldo G. le

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Le client n'a pas laissé de commentaire.

Alejandro I. le

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Le client n'a pas laissé de commentaire.

Amberly S. le

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Le client n'a pas laissé de commentaire.

Casimiro B. le

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Le client n'a pas laissé de commentaire.

CARLOS ENRIQUE C. le

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Le client n'a pas laissé de commentaire.

Ronald P. le

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Le client n'a pas laissé de commentaire.

rhyan m. le

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With 2 years of storage I am blown out of the water with Uhaul consistency.

Denys J. le

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The only problem I really had was when I was moving my things out of storage, I realized a lot of my things were missing that were definitely put in my storage unit. I have a washer and dryer that leg

javier z. le

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Great service.

Jenice Chiquita C. le

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NICE STORAGE I CAN RELY ON YOU ALL at U-HAUL.

javier m. le

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Service es soss y told de manager my forniture hay have mood

Ana G. le

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Is good

RICHARD/ TOBI L. le

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Never had a problem with anyone or the storage unit.

Samantha F. le

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The 2 ladys that helped with my check in were awesome they were so helpful with getting my set up and making sure i had everything i needed.

Barbara D. le

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Maravilloso storage.

Sarah G. le

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Erica and the rest of the staff were great! Super helpful and friendly! Drop off was quick and easy. Thank you for making the move a little bit easier.

SAMANTHA M. le

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Good

Bobby D. le

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Great customer service but charges weren’t corrected. Still trying to get it handled.

Mulbah G. le

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The manager is the problem, change him please

Xiomara D. le

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Buena atención

Oleksandr V. le

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Fast and convenient

Kathleen N. le

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Great Service! Not only was it fast, but the gentleman had a great sense of humor, and trust me I needed it after my long drive from VA. Thanks a lot!!

Joyce M. le

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Im upset because you dont give refunds to customers that only went over 2day having there stuff to take everything out for that month. I wish i known that i would of took it out before the new month c

Marlly S. le

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I’m unsatisfied with the storage every time I Go to drop something off it’s so over crowded. On Sunday’s it’s horrible the same drive entrances is used an exit there’s no other it’s dangerous.

Jose M. le

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It was my first time renting a storage and when I asked for help they just weren’t really interested in answering some of my questions, trying to make me feel dumb. Such poor service will never rent.

mario m. le

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Excellent service , especially considering that there were more people in line behind me , I wasn't made to feel pressured into making a decision . I was given options and answers for my situation .

brett m. le

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Unprepared. No communication. A very unpleasant experience. Never use them.

Juan S. le

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They were very professional at all the time.

Jeffrey T. le

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Everything was great as far as the staff. The u haul system kept crashing though at checkout

Katelin L. le

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There were roaches in our belongings. This is unacceptable. Also the unresponsiveness of the facility is very disappointing. And if I was like that at my job I would get fired.

javier z. le

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Great service

Carol c. le

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The staff and facilities were friendly and clean easy access and close to home

bessie a. le

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To Uhaul I have been very happy with Uhaul service moving in town or out of town. I will tell my friends when they decide to move call Uhaul.Two thumb up

Rafael O. le

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Perfect. Atención

stephanie t. le

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Very pleased

Mark B. le

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Employees are very helpful and very friendly. The management is very understanding and are willing to work with you. I would use there storage facility again it was clean,safe they made my move easier

ROCKY L. le

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Hello. I didn't have any surprises (that's a good thing). The parking lots could probably be swept more frequently but otherwise, the storage units were clean & I didn't see any pests. Thanks!

david b. le

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You should make it easier to alert customers to the needs for box accessories. The counter person did not supply them when pulled the boxes. I had to come back and ask what to put hanger on.

Jeff M. le

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thank you

RIchard M. le

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Helped my wife load things into her car. They were great.

Jacquelyn B. le

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The power kept ing out during move in with our cars loaded and we couldn't access unit. There was dirty underwear in my unit and when i moved out just a few weeks later my stuff smelled like smoke.

Lana L. le

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I thought I had a 10x15 climate control unit but when I arrived it was not

RICHARD P. le

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I have been a customer for over 5 years and I live elsewhere out of the area and my things was well good and taking care off this Uhaul is the best I will do this again it I had to

CARLOS A. le

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A safe place to storage i recommend

Elizabeth B. le

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Staff/Owner very helpful. They offered to go above and beyond to make pick up and delivery easy ptocess

barbara c. le

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Wonderful staff, and clean facility! They made the process simple! Barb

argueda v. le

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I just have a complaint. Nobody explained to me that if my storage space didn't have AC my mattress would get mold. If somebody would told me that I would sure get the one with AC. I THREW IT AWAY

Robert W. le

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Reserved online a climate controlled unit and when I arrived at the store, neither the size or climate control was available for me. Had to go somewhere else.

luis p. le

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The employees were very friendly and knowledgeable. I will recommend this company and facilitating to anyone who needs help on moving and storage. Thanks for your help.

kenisha s. le

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The 2nd floor was fine and climate controlled so no problems. However, the 1st floor smelled musty. They should not charge for access after 7pm. People need to access stuff after their work day.

Fonda L. le

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Great facility!

JAWARA F. le

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Good facility but there needs to be a better plan in place to open the big bay doors in the back. When you press the intercom no one answers and you have to go all the way to the way to the front

Jonathan S. le

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The woman who delivered our U-Boxes was on time, helpful, and very courteous.

Amariz M. le

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Was a good experience

GREGORY G. le

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The people here are GREAT !!!! After a 20 hour drive, they got me into my storage quickly, answered all my questions, and were very helpful. The facility is very secure. I highly recommend them !!!!

Lennie P. le

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The storage facility doors were always open and you could walk right in the door. No way to email receipts on auto pay accounts and manager and I worked with corporate to inform of issue...

June E M. le

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The lights should come on sooner. It's remote and you have to walk too far before the lights come on. Otherwise A+

Alysha S. le

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Great Service

Sadi B. le

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Professional and caring! Thanks for all your help from your staff and employees.

Johnathan H. le

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thanks

JOSE S. le

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N/A

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