Customer Reviews for U-Haul Moving & Storage of Westbelt

1 080 évaluations

10515 Southwest Frwy   Houston, TX 77074
(24 hour access - outside units and designated interior halls only)

(713) 981-9431

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(713) 981-9431

10515 Southwest Frwy
Houston, TX 77074
(24 hour access - outside units and designated interior halls only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

The truck was returned before time but we still got a charge of 20

SHELAY D. 
Évaluation :
3

I have stored my RV here for several years. During hurricane Harvey I also had 2 small storage units rented. On 9/30/21 my RV was stolen in broad daylight at 17:45. Culprit was able to access the lot by tailing in on another customer's access code. On exit with my RV in tow, the gate was locked and he forced his way out, damaging the exit gate after he destroyed my hitch lock. Staff contacted me quite promptly, but security cameras lack range and resolution to be truly helpful. I recommend that additional video cameras be added to the system, perhaps a license plate reader/camera would be enough to read the vehicles of all those who come and go at all hours at this storage. I will be willing use this storage facility with more confidence when the security is upgraded to help out the excellent staff here.

RICHARD R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DINH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAOYE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Madhavadas N.  |  Expérience générale 
Évaluation :
5

Bien

ANTHONY S.  |  Premières impressions 
Évaluation :
5

The staff was very informative and explained everything. Also, they were helpful in advising what purchases I would need to make things move smoothly. Glad I chose U-haul.

Jeanette S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrance M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD EUGENE D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wardell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS B. 
Évaluation :
3

Ridding on the truck is like been on horseback. The break makes some ugly sounds and the engine is not efficient. It consumes gas's; might need servicing.

OLUKAYODE JELILI O. 
Évaluation :
1

For the rain on Friday all my things were wet the equipment had holes in the ceiling

CLAUDIA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis A. 
Évaluation :
5

Le personnel était amical et serviable.

NATHAN M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN I.  |  Expérience générale 
Évaluation :
5

Very impressed with the warm reception and did not realize that this location was that big. The grounds were amazingly clean and very well kept. Service was amazing, kudos to manager

Tomasa R. 
Évaluation :
5

The customer service was amazing!

REBECCA D. 
Évaluation :
5

The people here are so understanding it's seems unreal ! Great Job team

Troinisha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana B.  |  Expérience générale 
Évaluation :
5

The staff Brian Kelly are very helpful and friendly. Excellent customer service Bryan. Thank you so much for your help.

DELIA N.  |  Premières impressions 
Évaluation :
5

let them keep up the good work

OSOGHO I.  |  Premières impressions 
Évaluation :
5

Everything was great. My One-way move went off without a hitch. Customer service attendants was very helpful and curious 😀.

Deborah V. 
Évaluation :
5

I've considered storing me belongings with other facilities but when you are doing business with a staff that knows their customers by name; Safe; low staff turnover; facilities very clean and the worry free "first month free" U-HAUL is my go-to for storage, Thank U-Haul! Linda and all the staff at Southwest/Beltway are Amazing

DEBRA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad H. 
Évaluation :
5

Todo bien gracias.

WILFREDO C.  |  Expérience générale 
Évaluation :
5

Found exactly what we were looking for. Check-in was quick and easy.

BECKY S.  |  Premières impressions 
Évaluation :
5

The personnel who attended to me was pleasant, friendly, and very helpful.

Motunrayo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bertha B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BASRI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelly E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana B.  |  Premières impressions 
Évaluation :
5

Wonderful staff and very helpful.

Sophia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOPHIA B. 
Évaluation :
1

That customer service not honesty they over charged me 20 $for overnight although I drop it before they close before 7 PM but the recheck it in until the next day morning and they end up charging me 20 $

OSMAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMEKA C. 
Évaluation :
1

There was a rep that was very rude and very unruly and I recommend he should be fired immediately because I rented the truck and I returned in perfect shape but the customer service was horrible and i would never go to that branch again so please look into it thank you and God bless

Olugbenga A. 
Évaluation :
5

Muy excelente para mi necesidad y productividad y sobre todo la persona que nos atendió fue muy excelente persona muy profesional tapita y muy amable una atención excelente muy profesional en su trabajo muy destacado y muy limpia sobre todo en su aspecto muy amable y destacada se merece un ☺️💯

Olga O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydell H.  |  Premières impressions 
Évaluation :
4

The overhead was dirty inside the truck

JESSICA W. 
Évaluation :
5

Great job

Clotilde S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zakiyyah D. 
Évaluation :
1

The person was rude and blamed us for things we didn't do. She claimed the truck was dirty. It was that way when we picked it up. Then griped about the balnkets not being folded. We didn't even use the balnkets.

kenneth S. 
Évaluation :
4

Négatives: No 24 hr access for one unit. A fee for 24 hr access to the second unit.

MIKE C.  |  Premières impressions 
Évaluation :
5

I had a great experience at this location, because I had an awful experience at the Buffalo Speedway location and Hwy 90 location. Thank you to the gentleman that assisted me even after hours, it was greatly appreciated. I will use this location in the future and recommend to others.

SCARLET S. 
Évaluation :
5

Service was great! Good attention.

Maria G. 
Évaluation :
5

The front desk agent was helpful and assisted me with my storage needs.

Lundria P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

The Staff were Exceptionally Kind and went above and beyond. Super Professional.

TYRONE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbigail P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamza K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arvell P.  |  Expérience générale 
Évaluation :
5

Clean, secure, and well lit. I would definitely rent here again if the occasion arose.

Larry D.  |  Expérience générale 
Évaluation :
3

LOWER THE MILEAGE RATE

EDWARD JR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raheem s.  |  Premières impressions 
Évaluation :
1

I am 71 year old widow living on Social Security and have to carefully budget my expenses. When I decided to move from Houston Texas to Lubbock Texas to live with my daughters family, a friend told me that U-Haul now had a moving and storage plan much like the Pod system. So I phoned U-Haul in the later part of 2020 to inquire about the moving boxes, storage and shipping to my new home. The services and costs have been misrepresented every step of the way and I have spent no less than 2 to 3 hours on hold each time I attempt to phone and clear up a mis-representation of service and costs. The initial upfront communications were great and They assured me that they would be with me every step in the process....When I inquired about how many boxes I would need to store and move my 3 bedroom, 2 bath home. I was told that each box will hold a one bedroom apartment full of furnishings, so 3 boxes should suffice....after giving away over half of my furnishings it still required 5 boxes! At the end of packing I had to give away several more pieces of furniture that I really had intended to keep, but could not justify renting a sixth box. I was given a price of 59,95 $ per month for each box stored and 1 779,85 $ to move to my home in Lubbock. I asked how much notice I needed to give for the move and they said 24 hours was sufficient. Because of the additional number of boxes, the box storage went from 179,85 $ per month for a four month period to 299,75 $ per month, which is 479,60 $ more than I had budgeted for the four months. When I was ready to move, I phoned U-Haul to give them more than a 2 week notice for the furniture delivery vs the 24 hours that I was told was required. I requested the delivery for April 21st. They phoned me back to tell me that April 27th was the soonest they could deliver! They also gave me a price of 2 120,00 $ instead of 177 985 $that I was quoted! I spent at least 2 hours a day for 3 consecutive days on hold....on the phone trying to reach U-Haul customer service...I finally got in touch with Marty at the local U-Haul. He called back the next day and in an attempt to rectify the situation, he changed the delivery charge back to my quote amount.....but then I discovered that the boxes were only delivered to the U-Haul facility in Lubbock and once there, I had to hire additional movers at a cost of almost 1 000 $to deliver to my home. To compensate me for U-Hauls failure to advise me of this, he refunded one months rent to me -299,75 $ which seemed fair. My my next months rental payment was to be due on the date of my delivery (April 27th) which I should not owe as I was having it delivered that day. Yet the Lubbock U-Haul facility changed my credit card 59,95 $ per day for the additional 5 days that they could not accommodate my requested date, even I was told a 24 hour notice was sufficient! I do not feel that I should be penalized the 5 day rental due U-Hauls failure to follow through on their promises and not advise me of the additional approximate 1 000 $cost to deliver the furniture. I spent over 3 hours yesterday attempting to speak to someone about this and when someone finally answered, he said I realize your time is important and I can't help with this, so I am going to transfer you to the dispute resolution department.....then on hold for another 35 minutes. When some answered, I asked if this was the dispute resolution department and she said no, I need to transfer you to customer service. I was really getting upset and told her That customer service is who transferred me to her. She said, I am so sorry, let me try this....transferred me to another department....on hold for another 20 minutes. By this time, I am irate and asked him if he was in the dispute resolution department and he said no. I almost lost it! I started telling him my plight rather loudly (no curse word involved) and he hung up on me! I respectfully request a resolution to this matter....to have the 5 days of rental in Lubbock refunded and at least half of the cost of the movers from U-Haul to my home. The total for the movers was 996,95 $. So I believe a total of 798,20 $ would be fair compensation. Leaving me still with extra cost of almost 500,00 $, not including the hours of time and undue stress attempting to reach someone at U-Haul to get this issue resolved. In my opinion, this was not a misunderstanding on U-Haul's part, but rather a total mis-representation of services and failure to inform me of all additional steps and costs involved in the move. I prefer communication by text or phone call, as I receive so many emails that it could get overlooked. Regards, Patricia Cantrell Phone: 713-502-9955 Email: patkaycantrell@yahoo.com 1803 Atlanta Avenue Lubbock, Texas 79416

patricia C. 
Évaluation :
5

10515 southwest Highway in Houston great location very understandable the location at 11300 the worst rude customer service lady dont go there unless you want to be talk at I had updated my time for pick up system sent a confirmation i showed the confirmation # she still saying my system is already updated I had to hold my fiancé back.

MONICUE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHEILA B.  |  Expérience générale 
Évaluation :
5

GREAT CUSTOMER SERVICE OFFERED BY MANAGER MARTI AND STAF. i HIGHYLY RECOMEND THIS SITE.

DAVID F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARION W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tabitha B. 
Évaluation :
5

Very helpful and very Curtis

Arvell P.  |  Premières impressions 
Évaluation :
5

Très bien

Julie M. 
Évaluation :
5

Just keep up the good work

IRVIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAUDIA M. 
Évaluation :
5

They did not offer a free credit towards my unit as I was told by email I had.

BOBBIE D. 
Évaluation :
5

Excellent service à la clientèle

EDDIE W. 
Évaluation :
5

Martin and the staff are fast ,friendly and very professional... Wonderful experience will definitely use them in the near future!!!!

Brandon H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATONYA F. 
Évaluation :
5

The staff was very friendly

FELECIA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus L. 
Évaluation :
5

Aucun

Bamidele J. 
Évaluation :
5

Martin and his team is awesome!!!

ZAVERIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES P.  |  Expérience générale 
Évaluation :
5

Martin and the staff was always very friendly and very helpful.

Zaverie H.  |  Expérience générale 
Évaluation :
5

The Manager was great. Thank you so much for the help.

SAMUEL M. 
Évaluation :
5

Good customer service! Thank you.

ROY H. 
Évaluation :
5

Great service

Dely A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ream B. 
Évaluation :
5

The staff helped me in the rain!

Patricia M. 
Évaluation :
5

excellent staff to deal with. Thank You

AMINMOHAMED L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chelsea W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

What you did and your explanation of the contract was perfect. Keep it up

NDUBUISI N. 
Évaluation :
5

Eager to be of assistance and very helpful with getting the right size unit for items arriving from out of town.

Bobbie d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan A. 
Évaluation :
5

The lady that rent me the truck was so nice and explained everything with extremely patient.

Monica O. 
Évaluation :
5

The seats had dog hair and smelled funny last time but good experience and customer service each time

REGINE W. 
Évaluation :
5

ALL of the staff was informative, professional and just great! I had a brief chance to speak with each one while there. Special thanks to Brian and Gary , who checked me in and who checked me out. Also the last gentleman I spoke with who kept me company with information about future rentals and recipes while I waited to be picked up after dropping off the truck. Even the customer service rep who answered my call when I was stuck in traffic to update my drop off time was excellent. Thanks again for making my move so much easier!! Will recommend and use you guys again. Stay safe!!

Chrystal H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARESSA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet F. 
Évaluation :
5

Good service

SYED IQBAL A. 
Évaluation :
3

The truck stank..had to roll down windows..difficulty in getting in touch with location to advise I did not get the sofa cover i paid for ..unsuccessful in reaching by phone

BEVERLY P. 
Évaluation :
5

This location was a pleasure to deal with, however my reservation was made for another location then changed. The location it was changed to did not have the equipment and did not bother to notify me. After driving in heavy traffic to get there for 45 minutes it was switched to the location I picked up at. I will use that location in the future.

robert S. 
Évaluation :
5

Have more than one customer representative available,so that the waiting time is not so long .

CARMEN MARIA S. 
Évaluation :
3

Have the rental after hours explained more in detail. I was charged for 2 days when i used it for 6 hrs

Charles G. 
Évaluation :
4

Due to had to be rushed to bring truck back.

EDDIE W. 
Évaluation :
5

Everything was great.

Samantha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D. 
Évaluation :
2

The equipment was working the light,

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Just continue doing what you are doing. Everyone of your employees that I came in contact with were friendly yet professional.

RILEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakeira H. 
Évaluation :
4

The people work here were super helpful. They answered all my questions without being bothered by me asking. Extremely friendly and made me feel like I was in good hands. I want to say the gentleman who took the U-Haul back his name was “Gary”. The absolute best. Super friendly

Nohemy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tina O. 
Évaluation :
4

The equipment was clean, but the brakes on the truck were about to give out. I had to really press on the brakes to stop. This is a safety hazard. Would have liked a discount, but safety did not seem to be a concern for UHaul. I'm pretty the guys at the front desk are not the ones responsible for fixing brakes on truck. I did let the gentleman know that received the truck when I returned it.

Emmitt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY DON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDROS S. 
Évaluation :
5

Great job!!

Brandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosie j.  |  Premières impressions 
Évaluation :
5

Great people great safe social distancing choices also

Jasmond S. 
Évaluation :
4

Keep doing what you doing

Isaac G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Broderick A.  |  Premières impressions 
Évaluation :
4

Equipment brake lights and turn signals did not work

Donald M. 
Évaluation :
1

I drop online and I see they charge me over 25 $for Clening I Use for cigaret display move only and truck already clean so please refund me 25,00 $

Fnu M. 
Évaluation :
5

On the vehicle when you press the breaks the steering wheel turned back-and-forth and it was hard to hold. Also the driver seat was very difficult to adjust. Actually I could not adjust it at all, I had to get the employee & then my husband to adjust it. BUT the employee gets a 100 % AWESOME rate. He was helpful, smiling & informative. I rent a u-haul for my business about once a month. This employee went above and beyond.

Kim L. 
Évaluation :
5

Good customer service

Roy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald B. 
Évaluation :
5

Perfect

tawana A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margie G. 
Évaluation :
5

I love the service there it's the only location I use because of that

tony W. 
Évaluation :
4

Everything very satisfactory except the initial return check in. I was not advised at pickup to return to a specific location on the property so I parked the truck back in the spot I got it from and took keys to office like many other vehicle rentals do. Was told to go get truck and park it in a specific location for check in inspection. After that all went smoothly.

Allan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy J. 
Évaluation :
3

Desk clerk was very rude on check in.

Camille C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
5

Brian was great. He made the process easy

Mike G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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