Évaluations des clients U-Haul Moving & Storage of Westbelt

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Westbelt

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Lloyd W. le

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Le client n'a pas laissé de commentaire.

Walter T. le

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Staff was ALWAYS helpful and polite .

Colene H. le

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Thanks Julia and Linda for all your help!

Roland F. le

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Mgmt. Need to get on the same page. Very poor communication, understanding & listening to customers need. Will not go back ! Addresses: 10515 Southwest Frwy. Houston, Tx. Manager name Glen.

Larry S. le

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Le client n'a pas laissé de commentaire.

Leah B. le

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Would appreciate if they be more friendly less with the attitude

Leah B. le

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Be more faster and have a better attitude

Robert O. le

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Customer service could have been better. Check-in was painfully slow. Calling two phone numbers for verification? Not accepting my California driver's license when I just moved to Texas, so I'm forced to go through the hassle of locating an electronic copy of my new lease agreement? I never received a printed copy of a contract (it was sent via email). I had trouble registering on the U-Haul app because I didn't receive a verification code, so I just returned the van at 7 p.m. and had to drop the keys in the box. When I looked at my order number (Reservation: 97086350), it shows that the van was returned the next morning at 8:11 a.m. (to collect an additional $20 for after-hours return?). I'm not sure if there will be an additional cost because I haven't received a final invoice. I will need it for my expense report (I was moving stuff for work).

DONALD T. le

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The elevator is turned off after hours so I couldn't visit my unit when I had the time

dipak P. le

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Le client n'a pas laissé de commentaire.

Yesenia G. le

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Le client n'a pas laissé de commentaire.

Kashif A. le

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Le client n'a pas laissé de commentaire.

Orlando G. le

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Ask for to much private information

Richard W. le

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faster process getting the uhaul

Edwyn C. le

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Le client n'a pas laissé de commentaire.

James C. le

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The guys working Were fast polite and did not waste anyone’s time. They were very efficient on inspecting the vehicle during the return. Will definitely recommend and use again!

April G. le

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They help you to your best with best price recommendation!

Muhammad S. le

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Horrible, rude, unclean, no pre inspection. Dolly and carpet sealed inside for no reason,charge $50 miles in advance l. 100$ downpayment dispute of having insurance. 4.25/gal gass rate, wrong pre trip milage, wrong pre.trip gass guage reading... it was bad... never coming back to this location.

steve M. le

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Le client n'a pas laissé de commentaire.

Hal F. le

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Le client n'a pas laissé de commentaire.

ramon D. le

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Perfect

Nidal F. le

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The special price 19.95 was a good price but the mileage add 26.50 was too high

Cleopa G. le

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Linda Jiles was my rep at this location. I had to repeat the same thing to her several times. I've rented uhauls before and have never been treated this way. The manager went into this story of how terrorist and criminals like to rent U hauls. I'm still trying to figure which one he took me for, like that's all who would rent a Uhaul. I requested pick up at a different location and for some reason was contacted by this location. They have awful customer service.

Ebony J. le

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Representative would not honor convenience fee as expressed in my contract, signed by myself and a U-Haul representative that issued the contract. Representative attempted to prove point by intentionally overlooking information in the contract, and was upset that my contract fees did not read as most normally do. Representative then demanded additional payment because he “does not trust” what was written in my contract. Very unprofessional.

adewunmi J. le

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Nothing .

DEBASIS D. le

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Store manager Glenn is a nice and helping guy. My over all experience was great.

angel M. le

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Very good.

Shenita M. le

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Le client n'a pas laissé de commentaire.

Veronica M. le

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I called Uhaul to set up my reservation. The rude CSR completed my 1 day rental with an estimated time. I asked am I paying by the hour or for 1 full day? She said the day but it’s an estimate. She then sent me to a business that was not open to pick up my truck.. waste of time. 2nd reservation: I set up a mobile move for this location. I arrived and had to wait while the smart aleck rep go through all the steps again... waste of time. He did point out that I could pay with a different card at check out and the return time however I thought nothing of UHAUL’s bogus estimated time. Unless you’re sending people to help. How do you know how long it’s going to take? Hence the reason for a 1 day rental. I guess about 4:30 I received a rude call from a different rude guy basically saying bringing the truck and chastising me like a kid. Luckily I had just completed my move. I returned the car, the rep charged the wrong card. I have to wait 3 days for the reversal but she’s upset with me. The entire $20 turn $115 for a few hours experience was overwhelming and not worth it. Next time, I’ll pay movers.

Reneisha H. le

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The GM there was not personable and had very poor customer service skills. I honestly was surprised his title is General Manager. This location should really think about replacing Mr. McKee with someone who is more willing to help their customers!!!!! When it was time for me to return the truck it was customers in front of me one of the ladies in front of me said loud & clear I can go in front of her because she was still waiting on something. I get to Mr. GM, tell him I’m returning a truck & he says he’s helping the customers behind me & it’ll be a moment, like sir if you don’t feel like getting up just say that cause we both heard the customer say I can get in front of her. Worst customer service ever I will not be returning under no circumstances!

Jonathan L. le

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I was scheduled to pick up my truck at 2 AM and was unable to do so. I appreciated the assurance from staff members that this issue would not occur for future customers.

Ralph Z. le

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The location was unorganized and short staffed. The female employ was rude and not pleasant. I would not recommend this location to anyone.

Jerry H. le

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The whole experience was very good and I am extremely pleased with the U-Haul rental experience. Thanks

Jose T. le

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Very good customer service tank you very mouch

James G. le

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They were able to accommodate me since I was having trouble presenting in person. That was invaluable and made my move possible.

Charles M. le

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Couldn’t get a hold of anyone by phone. Neighbors whom were very active kept throwing garbage in my spot so I moved.

Edwards W. le

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I FEEL SECURED WITH MY THINGS STORED THERE.

Little S. le

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Very helpful

Sally C. le

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I am disappointed that I was not given a credit for my April payment.

thomas c. le

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they were always very helpful and accomodating

Christopher K. le

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Outstanding service

Mike G. le

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Brian was great. He made the process easy

Victor A. le

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Very nice people

SYLVIA D. le

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I have stored my R.V. at this location for almost 19 years. I never had any break ins or damage to my coach. I am donating my coach and that is the reason for my leaving the storage space.

shewanna b. le

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Nice storage facility

WILLIAM CHRISTOPHER R. le

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This was one of the best Uhaul security storage stores we have ever used. The place is clean, well guarded and the management and their team are super friendly, proffesional and very security concious

Larhonda F. le

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You guys did an excellent job great customer service friendly and very consistent/patient with me and answered any question I had I would definitely refer u guys 👏

CLARA F. le

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I have been renting a storage unit from U-Haul for about 12 years, and I have always had excellent service. Highly recommended.

Larry C. le

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Very nice facility with easy access

DEMETRIA D. le

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I liked dealing with trustworthy people.

ROBERT D. le

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Self made rules and Linda is very rude from the beginning to the end of this contract I tried to avoid her as much as possible. She needs some customer service skills. Will not refer to this location.

jerry b. le

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We had no trouble but there were random vehicles parked everywhere and the property was not clean.

darlene t. le

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Staff do not treat people with respect. Do not explain everything. I have tried talking with management but they are not willing to give me all of my money back. They say one thing but don't follow up

CHARLIE B. le

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Thanks for all your help

chilindia m. le

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The process of obtaining and leaving the storage unit was quick and efficient.

William M. le

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This uhaul storage company is the most expensive one I've used in Houston Texas, the one in 34th St charged me 35$ for the same size storage unit and this one charged me 79.00$ the guy at the desk wa

Jude A. le

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Great facility

JEFFERY B. le

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Will be back

Matthew S. le

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Billing was an issue when trying to transfer the account after my father passed away in may of 2017. Air conditioning was out for extended period of time and damage resulted to some items in my unit

USA DIRECT M. le

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..........

nelson b. le

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Don't know what's going on but the dude Glen has something going on around there. Him an E6 or setting stuff up an robbing people

BRENDA A. le

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This U-Haul facility is outstanding, and always accommodating to your needs, especially kudos to Linda extremely pleasant and helpful.