Évaluations des clients U-Haul Moving & Storage of Westchase

The staff was very nice and professional. I would use them again if necessary and I would recommend them to a friend.

It was my first time renting a uhaul and it could not have been a more worse experience. I got there at 5pm on Friday and was rushed through the rental service with minimal interruptions but was not given the chance to review equipment and gas prior to taking off. I was just given the key and sent on my way. The day after, I found the master lock for the back to be damaged and unusable. I went to target bought my OWN lock and used it. Upon returning the vehicle I informed location of lock situation and all that was said was “okay, I'll make note of that “ as he wrote nothing of it on the computer and nothing of it on a piece of paper for later. Last but not least, I was charged for gas unjustly. I took pictures of where I filled the tank which was dead center of 7/8th and F(which was where it was when I first got it, I have the receipt). Called and was refunded my money but why on earth unjustly charge me to begin with ? What a rolllercoater this was with uhaul.

Very friendly and helpful service.

?

Staff was helpful and courteous. Great group.

Outstanding Customer Service! Property, Units & Vehicles always very clean. Highly recommend Thank you

Great service, very knowledgeable staff.

Staff at the location were friendly and helpful. Will use this location again for any moving needs.

I'll be back

Excellent

Joanne was amazing extremely helpful and professional. i will recommend uhaul to all:

Customer service was very satisfactory they should keep it like that

Just exceptional! storage and teamwork at location

Employees were competent, helpful and cordial.

The staff was more than friendly and deserves recognition.

Agent was very helpful

I used the storage unit for a couple of months and i never had any issues. They were very helpful and helped make my moving out process easy.

I had a great experience at this location, the front desk lady is so wonderful,they've ot great customer service at this location.

No improvements - just praise the man who helped me was awesome.

Verify milage. It was 1 mile off, when I got it which means I paid for 1 mile i didnt use. that can be a big deal to a customer.No one wants to pay for something they did not use.

The only thing is if a person makes a reservation at a particular time and has to wait for 15 minutes before being service. The time must reflect the actual time of the rental. I don't think it's professional not to reflect the actual time this falls in the category of questionable practices meaning that hidden agenda of charging additional charges upon return.

Need more parking for the customers

Great management!!

The only thing I didn't like about this location is that it seemed that they were short staffed. After receiving my truck and told that it was ready to go, I went all the way home and saw that my moving equipment was missing. So I had to drive back to the Uhaul place to get the equipment that they forgot to load on my truck. Also there is a need for a bigger parking lot. While returning my truck there was a big traffic jam which mad people upset and do ignorant things in the process. OVerall the customer service was great.

Keep the good work guys. And thanks The Rifas family.

I want to be contacted by a district manager immediately

Equipment, staff, and customer service are GREAT! Thank you, Jon-Michel Bobineaux

Joann C. was wonderful to work with. She was very friendly and answered all my questions about my reservation. I highly recommend going to see her for your U-Haul needs!!! Thanks Joann :)

Joanna is the best

During the transaction portion before I actually drove the vehicle off the lot, the staff member told me that the gas tank was 3/4 full. Apparently it was actually 7/8th which was reflected in the paper work I signed, as the manager pointed out when I returned the vehicle, however I was told it was 3/4th during the signing. I understand that it could have been an honest mistake by the staff member who helped me during the transaction when she said "3/4th" instead of "7/8th", but I don't think I should have been charged for the gas because it was 1 mark below were it was originally. Although I was only charged about $3, it's the morale that counts. Most people would have let something so small like that slide.

The customer service was just excellent.

Quick service, no issues at all!

The lady was very nice and I will recommend to family and friends.

The counter attendant, Joseph I believe, was very courteous & informative. Made the experience easy & smooth.

I said I didn't want coverage and was still charged without my permission and on top of that they didn't even put the cheap plan they took 28$

Great service

Employee was extremely grumpy and rude to everyone who went in. Made mine and several other customers experience unpleasant.

The manager Joan is awesome 👏

The key fob didn't work. It caused lots of extra work and effort. The van needed an oil change. From the first moment I started it, it said "Oil Change Required." Other than those two issues, it was good. I am short, but the seat, steering wheel, and mirrors were easy to adjust.

Clown op. No one was wearing masks. State mandate. Asked why no masks...well behind plexiglass no need. Joke. Shut this place down.

The lady at the desk was all alone. She could have used some help! Even though she was handling everything solo she was very helpful to me.

I had a smooth experience and the lady at the time I returned the equipment was generally nice ...i will sure recommend a friend

Everything went great

The owners are so friendly!

The management and help here were very kind, helpful and personable. I, once again, highly recommend them! Even though the location was very busy, I would use it again because of your managers there. They are top notch!

Joann was awesome and extremely helpful.

The lady was very polite and very helpful.

Nothing. Pick-up and return we're quick and the staff very friendly.

the light would not come on in our unit.

I'm only concerned with the quality of customer service I continue to receive...

The lady who worked with me was very helpful and answered all my questions. Smooth pick up.

Mrs. Joann was excellent very professional.. Yes! I would recommend any of my friends to this U-Haul.. Mrs. Joann was so professional. This is how you treat the customer ... and may GOD Almighty bless her & her family ..once again thank you..

Nothing customer service was awesome!

It was challenging to get the truck backed out of the parking spot to get it out of the lot where it was kept.

Excelent Costumer Services. Maya with the Reservation, Mr. Joe at teh check in, and the Mam who assited me at the check out, were incredible. Thank you all

This was supposed to be a “contactless” experience, far from it! My rental wasn't ready so I had to go inside the office for help. The clerk started to prepare my order, the truck she brought out to the parking lot didn't match the truck # on my app. When I brought it to her attention she walked over to look at my phone - she wasn't wearing a mask!!! What can be done to improve?? Explain the definition of “contactless” to your employees!!

This review is not about this location specifically, but about the process of actually getting the truck despite having a reservation. I went to the location that I reserved the truck (and was "promised" to me), but the rep there said that he "didn't have any trucks" and that I would need to call the uhaul customer service line. No other help was given. He was dismissive. Called the customer service line and was on hold for about 15 minutes before the line magically disconnected and hung up. Found another location and explained to them the situation to which they were more helpful than the first location, but we still had to drive to another location where they claimed I had a truck. Went to a third location, showed them the reservation and explained the situation, and they initially said they do not have a truck. The customer service here was the most helpful in that they took the matter seriously and were able to get in touch with someone who could locate a truck. After about 30 minutes waiting, we were directed to ANOTHER (this is the fourth), location where we finally were able to receive a truck. I was scheduled to receive my truck at 10:30 AM. I did not actually get one until 1 PM that day. Do better U-haul.

What is the point of reserving anything if it's not available when I get there? The last 3 times I've rented anything with uhaul it's a wild fucking goose chase to get the actual shit I reserved. I'm fucking done and never using uhaul again.

Always keep Ronald there! He brings so much life to this location!! I've been here in the past and hated it but Ronald is the life and joy of this place. How he speaks with customers to even the staff is very honorable. Oh and with a lot of customers in this location he doesn't get short with whomever he is working with. Ron simply took his time to apologize for everyone's wait and got to everyone one at a time without an attitude rather he took time to enter our world by asking how we're we doing as each of us came to the register. Never get rid of Ronald! He knows how to deal with people and loves people. It's so obvious and for that Ronald is rated 5 stars as a worker. Y'all (Uhaul) have a jewel don't run him off!

I told them I needed more time with uhaul. The next day I received multiple calls from them and voicemails telling me to bring it back (my card was on file for them to charge me). When I called them back a man told me someone called from my apartment saying I was parked in their spot, I told him he was lying because it's open parking at my apartment. I just don't like that they constantly called me, basically trying to threaten me to bring it back. Will never go back to this location..

I had no issues renting a truck and a unit. The truck came with many extras (dolly, moving blankets) that most Uhaul locations do not provide for free. The storage building/units are clean and the place is kept very nice. Looks new but is a few years old. Great experience. Thank you to the people running this Uhaul locaion.

Please just continue to keep up the professionalism, the sincerity and the courteousness. I pass up at least three other locations to get to this one. Mrs. Joann Coffey and staff are always courteous

One of the easiest check out & check in. Friendly interaction & professional service. Both morning & afternoon shifts are incredible.

my truck was leaking rain water on my boxes

The employees are a blessing in the manager is an answer to my prayers. Professionalism and customer service were exceptional. The people that work here are not only hard workers but good genuine hearted Americans and that alone speaks volume!!! U-Haul is not just a business it’s a business that cares!!!

Staff are motivated and friendly. This is a secure and well managed facility. Added security measures ensure that entry gate and elevator access are linked. Only issue is long term budget impact - rent is month to month and rent increases can and have occured with little advance notice. The last increase labelled as "nominal" was in fact 7%. All in all, given that only 2 increases occured during the 20 years I rented, the experience was reasonable.

I would use again.

The managers and staff were great!

The current manager is so kind and friendly. Wish she was there all along.

checking in on a one way, I was disappointed that the on site person suggested I call the 800 # which I did then, after a 10 minute wait online, was told that I needed to call scheduling to check in my one way..... what the heck is that about UHAUL. For god sake. please correct that broken process... after a 12 hour day of packing, driving and unloading in 100 degree heat I don/t need the run around from a person on a phone or in the office.

I have seldom worked with an organizations people as friendly and as helpful as JoAnn and her entire staff. Thank you for putting them in place.

U-Haul was quick in finding a truck same day at a convenient location. Picking up the truck and returning it was easy.

Facility is great, just some of the folks who work there need to remember it doesn't hurt to be nice and courteous to the customers.

The associates were very friendly and helpful.

The owners were tremendous and really care, and most staff very helpful yet some front desk staff could benefit from some customer service classes yet I commend them working in today's environment of covid. I will say I am disappointed in uhaul for not bringing down prices at all, and I called to ask. I moved to Proguard and hav an alarm on my unit and provided a lock for free, and pay half the price of uhaul. I recommend uhaul consider safety and business practice of Proguard and do some changes. Thanks for storing my belongings for 3 years, Phillip

The unit above my unit (a029) is leaking something oily and it got on my furniture and it will not come out.

Great facility. Met our needs and exceeded our expectations.

Staff act as though he was tired but got the job done

when I signed up to rent the unit i gave my banking info for auto draft payments. the first payment went without hick up. the second payment i got a notice i was late so i called and gave me banking info again they made the payment. every month forward i would get an email of a late fee assessed and would have to go online to pay my rent payment. i set up auto payment every month and it never would auto pay. for 6+ months i had to pay more than $50 in fees because of their payment system never working and them not notifying me of the payment until after the fees were put onto my account. i finally got fed up with it and moved my stuff out and cancelled my unit. would I recommend this place? no unless you pay for the unit 12 months at once.

Nice and professional staff. They were helpful to me.

The young lady (w glasses) was great! When I came in to ask about storage, I asked her, her name because I noticed how much of a professional she is.

Nothing to report

It's was awesome.

The entire experience, from rental to check out, was quick and painless.

Wow! Great customer service! Efficient! Thanks Katy

The Gentlemen I worked was very helpful and took care of all in the best time possible. My only suggestion would be to have two people working to cut down on long waiting times.

Had the storage for six years . Never had a problem

I was blocked to access the storage on the 3rd even when my contract run to the 7th

Cheryl and Al were awesome! They were such a great help with getting us into the right unit! Amazing customer service and genuinely nice people! Storage unit was very well maintained!

Joe is a very knowledgable subject expert in U-haul products and an outstanding customer service professional.

Ok thanks again

Excellent Service and Very Courteous Staff at this Location!

Wonderful personnel who help in every way.

Cheryl was the best.

Both Al and Cheryl were knowledgeable and quite helpful in selecting and renting a storage unit. The facility itself is clean, looks to be well maintained, and has fire sprinklers.

The experience at this U haul facility was amazing and the staff was helful and always willing to guide and help where they can . Especially a new employee cheyrl was very helpful. thanks.

Great Experience!

The facilities closed early on Sunday night. That caused us pain, for we did not know that. Some areas were 24/7 — we didn’t know that we were in a more restrictive area.

Everything was perfect. The staff was also very nice & helpful.

Very pleasant staffs and awesome customer service

Customer service really counts. Your employees made me feel like a burden instead of a guest.

Reserved a uhaul & a storage. Location of Uhaul was changed 3x. I went to locate the storage and no one had my reservation. I go up to the location and I had many questions that went unanswered.

Very nice staff

Staff at this location is fantastic. Knowledgeable,engaged,fast,patient, great attitudes etc. Honestly I can not remember a services staff that I have used for ANYTHING that was even close to as good.

THANK YOU MARIA AND REGIONAL FOR HELPING ME IN A DARK HOUR IN MY LIFE. GOD BLESS YOU WITH MY SINCEREST DEEPEST APPRECIATION. I LOVE YOU IN THE LORD JESUS CHRIST. THANK YOU. PEACE LAURA B.

U have one dangerous habit. We had storage on the second floor. The elevator was occupied for and extended time and the exit doors to the stairs were LOCKED. This is deadly in case of fire.

Really nice folks. Thanks.

Maria and Patrick make this facility hum! They are very customer focused and professional in their approach and attitude. More than willing to help in any way possible and are on top of account always

Maria was always thorough, available and understanding. I appreciate their service!

NA

The cleanest storage place I ever visited/checked. I rented a unit at UHAUL Storage Westchase for 5 years. It’s clean, safe and secure. Thank you Maria for your excellent customer service!

I rented a space to store my clothes after Hurricane Harvey. The staff was friendly and helpful. The facility was spotless, and I appreciated the security of a gated building.