Évaluations des clients U-Haul Moving & Storage of Westchase

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Westchase

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Eddrina S.
Évaluation :

The staff was very nice and professional. I would use them again if necessary and I would recommend them to a friend.

RAYMUNDO E.
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It was my first time renting a uhaul and it could not have been a more worse experience. I got there at 5pm on Friday and was rushed through the rental service with minimal interruptions but was not given the chance to review equipment and gas prior to taking off. I was just given the key and sent on my way. The day after, I found the master lock for the back to be damaged and unusable. I went to target bought my OWN lock and used it. Upon returning the vehicle I informed location of lock situation and all that was said was “okay, I'll make note of that “ as he wrote nothing of it on the computer and nothing of it on a piece of paper for later. Last but not least, I was charged for gas unjustly. I took pictures of where I filled the tank which was dead center of 7/8th and F(which was where it was when I first got it, I have the receipt). Called and was refunded my money but why on earth unjustly charge me to begin with ? What a rolllercoater this was with uhaul.

Marc C.
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Very friendly and helpful service.

J F.
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Le client n'a pas laissé de commentaire.

DOUGLAS L.
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Le client n'a pas laissé de commentaire.

Sonny C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Deisy D.
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Le client n'a pas laissé de commentaire.

Taryton W.
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?

KENNETH E.
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Staff was helpful and courteous. Great group.

Sandra C. | Expérience générale |
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Outstanding Customer Service! Property, Units & Vehicles always very clean. Highly recommend Thank you

Ken E. | Premières impressions |
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Great service, very knowledgeable staff.

Robert F.
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Staff at the location were friendly and helpful. Will use this location again for any moving needs.

Patrick D.
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Le client n'a pas laissé de commentaire.

Khadijah F.
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Le client n'a pas laissé de commentaire.

ADRIEL BERNARD I L.
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Le client n'a pas laissé de commentaire.

Thomas L. | Expérience générale |
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I'll be back

THOMAS L.
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Excellent

YAO Z.
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Le client n'a pas laissé de commentaire.

Kristopher S. | Expérience générale |
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Joanne was amazing extremely helpful and professional. i will recommend uhaul to all:

Kelly Y. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CAROL R.
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Le client n'a pas laissé de commentaire.

Agyemang K.
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Customer service was very satisfactory they should keep it like that

Gery W. | Expérience générale |
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Just exceptional! storage and teamwork at location

CHRISTINE E.
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Employees were competent, helpful and cordial.

ADRIEL BERNARD I L.
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Le client n'a pas laissé de commentaire.

James V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jacob K.
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The staff was more than friendly and deserves recognition.

JOEL C.
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Agent was very helpful

Janice M.
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Le client n'a pas laissé de commentaire.

EMEREMCHIMEZE N.
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Le client n'a pas laissé de commentaire.

Ernestina L.
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Le client n'a pas laissé de commentaire.

HENRIETTA I.
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Le client n'a pas laissé de commentaire.

Johnella J.
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Le client n'a pas laissé de commentaire.

Shade J. | Expérience générale |
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I used the storage unit for a couple of months and i never had any issues. They were very helpful and helped make my moving out process easy.

JAMES H.
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Le client n'a pas laissé de commentaire.

Stephanie C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ADEDOYIN O.
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I had a great experience at this location, the front desk lady is so wonderful,they've ot great customer service at this location.

Erin W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

PRINCESS O.
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Le client n'a pas laissé de commentaire.

Adrienne D.
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No improvements - just praise the man who helped me was awesome.

John H.
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Le client n'a pas laissé de commentaire.

LILLIE A.
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Verify milage. It was 1 mile off, when I got it which means I paid for 1 mile i didnt use. that can be a big deal to a customer.No one wants to pay for something they did not use.

DAFFNEY O.
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The only thing is if a person makes a reservation at a particular time and has to wait for 15 minutes before being service. The time must reflect the actual time of the rental. I don't think it's professional not to reflect the actual time this falls in the category of questionable practices meaning that hidden agenda of charging additional charges upon return.

CASSANDRA J.
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Need more parking for the customers

Robert M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Gery W. | Premières impressions |
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Great management!!

Naomi S.
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Le client n'a pas laissé de commentaire.

NAYTRISHA O.
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The only thing I didn't like about this location is that it seemed that they were short staffed. After receiving my truck and told that it was ready to go, I went all the way home and saw that my moving equipment was missing. So I had to drive back to the Uhaul place to get the equipment that they forgot to load on my truck. Also there is a need for a bigger parking lot. While returning my truck there was a big traffic jam which mad people upset and do ignorant things in the process. OVerall the customer service was great.

Wilfredo R. | Premières impressions |
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Keep the good work guys. And thanks The Rifas family.

DOROTHY D.
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Le client n'a pas laissé de commentaire.

Cruz P.
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I want to be contacted by a district manager immediately

David H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Edgar R.
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Le client n'a pas laissé de commentaire.

Nory T.
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Le client n'a pas laissé de commentaire.

JON B.
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Equipment, staff, and customer service are GREAT! Thank you, Jon-Michel Bobineaux

ERICA D.
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Joann C. was wonderful to work with. She was very friendly and answered all my questions about my reservation. I highly recommend going to see her for your U-Haul needs!!! Thanks Joann :)

Stephanie C. | Premières impressions |
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Joanna is the best

MABEL O.
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During the transaction portion before I actually drove the vehicle off the lot, the staff member told me that the gas tank was 3/4 full. Apparently it was actually 7/8th which was reflected in the paper work I signed, as the manager pointed out when I returned the vehicle, however I was told it was 3/4th during the signing. I understand that it could have been an honest mistake by the staff member who helped me during the transaction when she said "3/4th" instead of "7/8th", but I don't think I should have been charged for the gas because it was 1 mark below were it was originally. Although I was only charged about $3, it's the morale that counts. Most people would have let something so small like that slide.

EDSON M.
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The customer service was just excellent.

MILIKA DENA H.
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Quick service, no issues at all!

RANDALL M.
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Le client n'a pas laissé de commentaire.

Carolyn P.
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Le client n'a pas laissé de commentaire.

LAWRENCE DANTE M. | Premières impressions |
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The lady was very nice and I will recommend to family and friends.

Ian E.
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The counter attendant, Joseph I believe, was very courteous & informative. Made the experience easy & smooth.

Dung N.
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Le client n'a pas laissé de commentaire.

Keir T.
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Le client n'a pas laissé de commentaire.

Ambra J.
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I said I didn't want coverage and was still charged without my permission and on top of that they didn't even put the cheap plan they took 28$

DIFEI W.
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Le client n'a pas laissé de commentaire.

Johvanny M.
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Great service

Connie R.
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Employee was extremely grumpy and rude to everyone who went in. Made mine and several other customers experience unpleasant.

MICHAEL J R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Debra S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

AGYEMANG K.
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The manager Joan is awesome 👏

Cynthia D.
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The key fob didn't work. It caused lots of extra work and effort. The van needed an oil change. From the first moment I started it, it said "Oil Change Required." Other than those two issues, it was good. I am short, but the seat, steering wheel, and mirrors were easy to adjust.

Broderick C.
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Le client n'a pas laissé de commentaire.

Xiaoxing Z.
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Le client n'a pas laissé de commentaire.

Catrina A.
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Le client n'a pas laissé de commentaire.

Mable R.
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Le client n'a pas laissé de commentaire.

Jeremy K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CYNTHIA D.
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Le client n'a pas laissé de commentaire.

TIERE NANVIN SER S.
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Le client n'a pas laissé de commentaire.

AOS A.
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Le client n'a pas laissé de commentaire.

JACK C.
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Le client n'a pas laissé de commentaire.

DONNA R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Luke R.
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Le client n'a pas laissé de commentaire.

Clark C.
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Clown op. No one was wearing masks. State mandate. Asked why no masks...well behind plexiglass no need. Joke. Shut this place down.

Yao Z.
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Le client n'a pas laissé de commentaire.

Allyson N. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Allyson N.
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The lady at the desk was all alone. She could have used some help! Even though she was handling everything solo she was very helpful to me.

MUNACHISO U.
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I had a smooth experience and the lady at the time I returned the equipment was generally nice ...i will sure recommend a friend

Jeremy O.
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Everything went great

DANIELJOSEPH M.
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Le client n'a pas laissé de commentaire.

Stacy B.
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Le client n'a pas laissé de commentaire.

Patricia C.
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The owners are so friendly!

Shelby H.
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The management and help here were very kind, helpful and personable. I, once again, highly recommend them! Even though the location was very busy, I would use it again because of your managers there. They are top notch!

Stacy B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Durell R.
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Le client n'a pas laissé de commentaire.

Ryan W.
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Le client n'a pas laissé de commentaire.

Kristopher S. | Premières impressions |
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Joann was awesome and extremely helpful.

JERMAIN M.
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The lady was very polite and very helpful.

Jason K.
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Nothing. Pick-up and return we're quick and the staff very friendly.

James V. | Premières impressions |
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Le client n'a pas laissé de commentaire.

DADRIAN M.
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Le client n'a pas laissé de commentaire.

Robert M. | Expérience générale |
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the light would not come on in our unit.

JON B.
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I'm only concerned with the quality of customer service I continue to receive...

Christopher H.
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Le client n'a pas laissé de commentaire.

APRIL N.
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The lady who worked with me was very helpful and answered all my questions. Smooth pick up.

Aishat A.
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Le client n'a pas laissé de commentaire.

Ada Violeta N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Alvin T. | Premières impressions |
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Mrs. Joann was excellent very professional.. Yes! I would recommend any of my friends to this U-Haul.. Mrs. Joann was so professional. This is how you treat the customer ... and may GOD Almighty bless her & her family ..once again thank you..

CHANEY DANIELLE C.
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Nothing customer service was awesome!

Nicole C.
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It was challenging to get the truck backed out of the parking spot to get it out of the lot where it was kept.

WILLIAM S.
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Le client n'a pas laissé de commentaire.

PAUL F.
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Le client n'a pas laissé de commentaire.

ALBERTO M.
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Excelent Costumer Services. Maya with the Reservation, Mr. Joe at teh check in, and the Mam who assited me at the check out, were incredible. Thank you all

Angela C.
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This was supposed to be a “contactless” experience, far from it! My rental wasn't ready so I had to go inside the office for help. The clerk started to prepare my order, the truck she brought out to the parking lot didn't match the truck # on my app. When I brought it to her attention she walked over to look at my phone - she wasn't wearing a mask!!! What can be done to improve?? Explain the definition of “contactless” to your employees!!

Kimberly C.
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Le client n'a pas laissé de commentaire.

Victoria C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

William E.
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This review is not about this location specifically, but about the process of actually getting the truck despite having a reservation. I went to the location that I reserved the truck (and was "promised" to me), but the rep there said that he "didn't have any trucks" and that I would need to call the uhaul customer service line. No other help was given. He was dismissive. Called the customer service line and was on hold for about 15 minutes before the line magically disconnected and hung up. Found another location and explained to them the situation to which they were more helpful than the first location, but we still had to drive to another location where they claimed I had a truck. Went to a third location, showed them the reservation and explained the situation, and they initially said they do not have a truck. The customer service here was the most helpful in that they took the matter seriously and were able to get in touch with someone who could locate a truck. After about 30 minutes waiting, we were directed to ANOTHER (this is the fourth), location where we finally were able to receive a truck. I was scheduled to receive my truck at 10:30 AM. I did not actually get one until 1 PM that day. Do better U-haul.

Zachary G.
Évaluation :

What is the point of reserving anything if it's not available when I get there? The last 3 times I've rented anything with uhaul it's a wild fucking goose chase to get the actual shit I reserved. I'm fucking done and never using uhaul again.

Renetta B.
Évaluation :

Always keep Ronald there! He brings so much life to this location!! I've been here in the past and hated it but Ronald is the life and joy of this place. How he speaks with customers to even the staff is very honorable. Oh and with a lot of customers in this location he doesn't get short with whomever he is working with. Ron simply took his time to apologize for everyone's wait and got to everyone one at a time without an attitude rather he took time to enter our world by asking how we're we doing as each of us came to the register. Never get rid of Ronald! He knows how to deal with people and loves people. It's so obvious and for that Ronald is rated 5 stars as a worker. Y'all (Uhaul) have a jewel don't run him off!

YOBANNY C.
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Le client n'a pas laissé de commentaire.

Janus M.
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I told them I needed more time with uhaul. The next day I received multiple calls from them and voicemails telling me to bring it back (my card was on file for them to charge me). When I called them back a man told me someone called from my apartment saying I was parked in their spot, I told him he was lying because it's open parking at my apartment. I just don't like that they constantly called me, basically trying to threaten me to bring it back. Will never go back to this location..

Paul K.
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I had no issues renting a truck and a unit. The truck came with many extras (dolly, moving blankets) that most Uhaul locations do not provide for free. The storage building/units are clean and the place is kept very nice. Looks new but is a few years old. Great experience. Thank you to the people running this Uhaul locaion.

Sophia M.
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Please just continue to keep up the professionalism, the sincerity and the courteousness. I pass up at least three other locations to get to this one. Mrs. Joann Coffey and staff are always courteous

SHEGUN A.
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Le client n'a pas laissé de commentaire.

ALI A.
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One of the easiest check out & check in. Friendly interaction & professional service. Both morning & afternoon shifts are incredible.

Stacey C.
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my truck was leaking rain water on my boxes

PEDRO J.
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Le client n'a pas laissé de commentaire.

Robert M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Demacio J. | Expérience générale |
Évaluation :

The employees are a blessing in the manager is an answer to my prayers. Professionalism and customer service were exceptional. The people that work here are not only hard workers but good genuine hearted Americans and that alone speaks volume!!! U-Haul is not just a business it’s a business that cares!!!

STANSBURY D. | Expérience générale |
Évaluation :

Staff are motivated and friendly. This is a secure and well managed facility. Added security measures ensure that entry gate and elevator access are linked. Only issue is long term budget impact - rent is month to month and rent increases can and have occured with little advance notice. The last increase labelled as "nominal" was in fact 7%. All in all, given that only 2 increases occured during the 20 years I rented, the experience was reasonable.

laquita c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Greg G. | Expérience générale |
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I would use again.

Penolope K. | Expérience générale |
Évaluation :

The managers and staff were great!

Irene E. | Expérience générale |
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The current manager is so kind and friendly. Wish she was there all along.

Robert M. | Premières impressions |
Évaluation :

checking in on a one way, I was disappointed that the on site person suggested I call the 800 # which I did then, after a 10 minute wait online, was told that I needed to call scheduling to check in my one way..... what the heck is that about UHAUL. For god sake. please correct that broken process... after a 12 hour day of packing, driving and unloading in 100 degree heat I don/t need the run around from a person on a phone or in the office.

M M W. | Expérience générale |
Évaluation :

I have seldom worked with an organizations people as friendly and as helpful as JoAnn and her entire staff. Thank you for putting them in place.

Mark E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kierra F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Guadalupe S. | Premières impressions |
Évaluation :

U-Haul was quick in finding a truck same day at a convenient location. Picking up the truck and returning it was easy.

LORRAINE R. | Expérience générale |
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Facility is great, just some of the folks who work there need to remember it doesn't hurt to be nice and courteous to the customers.

Robert M. | Premières impressions |
Évaluation :

The associates were very friendly and helpful.

LaToya S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JUAN B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip L. | Expérience générale |
Évaluation :

The owners were tremendous and really care, and most staff very helpful yet some front desk staff could benefit from some customer service classes yet I commend them working in today's environment of covid. I will say I am disappointed in uhaul for not bringing down prices at all, and I called to ask. I moved to Proguard and hav an alarm on my unit and provided a lock for free, and pay half the price of uhaul. I recommend uhaul consider safety and business practice of Proguard and do some changes. Thanks for storing my belongings for 3 years, Phillip

JANEE monique S. | Expérience générale |
Évaluation :

The unit above my unit (a029) is leaking something oily and it got on my furniture and it will not come out.

Jan B. | Expérience générale |
Évaluation :

Great facility. Met our needs and exceeded our expectations.

frederick d. | Premières impressions |
Évaluation :

Staff act as though he was tired but got the job done

Timothy P. | Expérience générale |
Évaluation :

when I signed up to rent the unit i gave my banking info for auto draft payments. the first payment went without hick up. the second payment i got a notice i was late so i called and gave me banking info again they made the payment. every month forward i would get an email of a late fee assessed and would have to go online to pay my rent payment. i set up auto payment every month and it never would auto pay. for 6+ months i had to pay more than $50 in fees because of their payment system never working and them not notifying me of the payment until after the fees were put onto my account. i finally got fed up with it and moved my stuff out and cancelled my unit. would I recommend this place? no unless you pay for the unit 12 months at once.

MICHEAL P. | Expérience générale |
Évaluation :

Nice and professional staff. They were helpful to me.

regine d. | Premières impressions |
Évaluation :

The young lady (w glasses) was great! When I came in to ask about storage, I asked her, her name because I noticed how much of a professional she is.

Denise Marie H. | Expérience générale |
Évaluation :

Nothing to report

JANEE monique S. | Premières impressions |
Évaluation :

It's was awesome.

Paul G. | Expérience générale |
Évaluation :

The entire experience, from rental to check out, was quick and painless.

Agnes H. | Expérience générale |
Évaluation :

Wow! Great customer service! Efficient! Thanks Katy

Steven M. | Premières impressions |
Évaluation :

The Gentlemen I worked was very helpful and took care of all in the best time possible. My only suggestion would be to have two people working to cut down on long waiting times.

JOSHUA JAMES T. | Expérience générale |
Évaluation :

Had the storage for six years . Never had a problem

David M. | Expérience générale |
Évaluation :

I was blocked to access the storage on the 3rd even when my contract run to the 7th

Jehsi M. | Expérience générale |
Évaluation :

Cheryl and Al were awesome! They were such a great help with getting us into the right unit! Amazing customer service and genuinely nice people! Storage unit was very well maintained!

SARAH AMELA L. | Expérience générale |
Évaluation :

Joe is a very knowledgable subject expert in U-haul products and an outstanding customer service professional.

PATRICIA W. | Expérience générale |
Évaluation :

Ok thanks again

Satyajit S. | Expérience générale |
Évaluation :

Excellent Service and Very Courteous Staff at this Location!

Donna Jean C. | Premières impressions |
Évaluation :

Wonderful personnel who help in every way.

Lakeshia B. | Premières impressions |
Évaluation :

Cheryl was the best.

Kevin B. | Premières impressions |
Évaluation :

Both Al and Cheryl were knowledgeable and quite helpful in selecting and renting a storage unit. The facility itself is clean, looks to be well maintained, and has fire sprinklers.

tex-linetrade F. | Expérience générale |
Évaluation :

The experience at this U haul facility was amazing and the staff was helful and always willing to guide and help where they can . Especially a new employee cheyrl was very helpful. thanks.

LaNesha B. | Expérience générale |
Évaluation :

Great Experience!

Carl S. | Expérience générale |
Évaluation :

The facilities closed early on Sunday night. That caused us pain, for we did not know that. Some areas were 24/7 — we didn’t know that we were in a more restrictive area.

Brandy W. | Expérience générale |
Évaluation :

Everything was perfect. The staff was also very nice & helpful.

Hau L. | Premières impressions |
Évaluation :

Very pleasant staffs and awesome customer service

PRESTON H. | Expérience générale |
Évaluation :

Customer service really counts. Your employees made me feel like a burden instead of a guest.

Erica N. | Réservation |
Évaluation :

Reserved a uhaul & a storage. Location of Uhaul was changed 3x. I went to locate the storage and no one had my reservation. I go up to the location and I had many questions that went unanswered.

SADIE Z. | Expérience générale |
Évaluation :

Very nice staff

drew d. | Expérience générale |
Évaluation :

Staff at this location is fantastic. Knowledgeable,engaged,fast,patient, great attitudes etc. Honestly I can not remember a services staff that I have used for ANYTHING that was even close to as good.

LAURA B. | Expérience générale |
Évaluation :

THANK YOU MARIA AND REGIONAL FOR HELPING ME IN A DARK HOUR IN MY LIFE. GOD BLESS YOU WITH MY SINCEREST DEEPEST APPRECIATION. I LOVE YOU IN THE LORD JESUS CHRIST. THANK YOU. PEACE LAURA B.

mary f. | Expérience générale |
Évaluation :

U have one dangerous habit. We had storage on the second floor. The elevator was occupied for and extended time and the exit doors to the stairs were LOCKED. This is deadly in case of fire.

dale r. | Expérience générale |
Évaluation :

Really nice folks. Thanks.

Paul Anthony T. | Expérience générale |
Évaluation :

Maria and Patrick make this facility hum! They are very customer focused and professional in their approach and attitude. More than willing to help in any way possible and are on top of account always

Brittany H. | Expérience générale |
Évaluation :

Maria was always thorough, available and understanding. I appreciate their service!

YOLANDA W. | Expérience générale |
Évaluation :

NA

ESTELITA B J. | Expérience générale |
Évaluation :

The cleanest storage place I ever visited/checked. I rented a unit at UHAUL Storage Westchase for 5 years. It’s clean, safe and secure. Thank you Maria for your excellent customer service!

Susan M. | Expérience générale |
Évaluation :

I rented a space to store my clothes after Hurricane Harvey. The staff was friendly and helpful. The facility was spotless, and I appreciated the security of a gated building.

Non reviews have been submitted for this location.

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