Customer Reviews for U-Haul Moving & Storage of Westdale

2 026 évaluations

2800 Edgewood Rd SW   Cedar Rapids, IA 52404
(@ Westdale Mall, 29th Ave SW & Wiley Blvd SW)

(319) 540-8732

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(319) 540-8732

2800 Edgewood Rd SW
Cedar Rapids, IA 52404
(@ Westdale Mall, 29th Ave SW & Wiley Blvd SW)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Stuidham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Bisson 
Évaluation :
5

The gal we worked with today, Rosemarie, was super helpful, very knowledgeable and extremely patient. Above and beyond !!! Prices are very reasonable here as well. The location is super nice, clean, safe/secure. Impressive setup!! Helpful employees! Fortement recommandé!

tara bulman 
Évaluation :
5

Great service

Gilbert Trevino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ONTARIEZ HENDERSON 
Évaluation :
5

S.O.

IBRAHIM LANDU 
Évaluation :
5

Great job employees

MARK DELARN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Gutierrez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Walton 
Évaluation :
1

Great customer service oucking up trailer whenni retunred trailer absolutely rudest people ever refused to look at my reciept and issue my full deposit bsck even though the trailer was 14,95 tax was a $1,05 and deposit was $60 and i paid $80 and recieved $4 in return the lady said she didnt csre what the u haul recipet said she isnt going to look st it and its usless to her if i want my 16 back that bad i can come back when i hrabbed my money she said i was rude and i wasnt allowed back i said in getting my kiney back she said good luck with that your not allowed bsck so ill never see that money. I was so pissed i called her a bitch and left the trailer where it stood and ive already contacted my attorney about what happend and u-haul basically stole my money. The lady was african american and as soon asni walked in she rolled her eyes beforeni ever said a word she seen a white guy with tattoos and a motor cycle club shirt on and assumed i was a white trash racist red neck and she treated me that way the whole time even saying typical white boy not realizing im half Puerto Rican. My father n law and i buy and sale cars and mortorcycles and used u haul for years we will never use another one i am going to try and pursue a court case against u haul for not only stealing my money but for the way i was treated calling me a typical white boy treating me like dirt she deserves to be fired sued and shown what it is like to live in reality. Racism is a 2 way street treating me like crap because im a "typical whiteboy" is ridiculous and is demeaning if i said typical black lady id be hung out to dry she deserves everything she gets and uhaul for not discipline her

steven tackett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Brown  |  Expérience générale 
Évaluation :
4

Outdoor sign said wait in your vehicle and someone will come out - not the case - I finally went inside and was taken care of immediately.

curt nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerhort Alford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Ulrich 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A Pore 
Évaluation :
3

Make sure the gas marked on the right line when renting out.

Rarchelle Noye 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominick D'Ambrosio 
Évaluation :
3

Excellent. Only problem was that the app didn't work, had to use counter. Rental agent seemed rushed and annoyed

Dori Lilly 
Évaluation :
5

Keep Janet she is the best thing to ever happen to that place

James Brown 
Évaluation :
2

Owner/manager very rude doesn't care about customer concerns.

Charles White 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob Janavich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Niekrasz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ignacio Suzumu 
Évaluation :
1

Checking lady on Saturday morning- didn’t have a clue how to run a hand - held computer to check in the car trailer rental& billed me 2 times- for cleaning a perfectly clean car trailer!!!! Dumb help!😢🇺🇸

MICHAEL CLAUSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lionel Gomez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia O'Leary 
Évaluation :
5

No issues, very friendly.

Mark Brecht 
Évaluation :
5

Couldn’t have been better

Dean Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff armstrong 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine Hickman 
Évaluation :
5

When I picked up my rental I was told that the gas gage showed just under a quarter tank but when I started the truck the gage was just above the E on the gage and I immediately went and put gas in it for fear of running out. I put about 27 miles on the truck and returned it with the gas gage on a quarter tank and informed the attendant about the discrepancy on the paperwork regarding the gas gage. She asked if I took a picture of the gage and I said I had not because I was more concerned about getting to a gas station for fear of running out. I was shocked to get the receipt with a $30 fuel charge. I was very disappointed to pick up a rental that hadn't been gassed up and more disappointed to have been charged a $30 fuel fee. This was my seconded rental from this location in 2 weeks and had no problems the first time. Sincerely, Ed Laub

edward laub 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Flack 
Évaluation :
5

Excellent service à la clientèle

Jenna McDonnough 
Évaluation :
5

The staff was so helpful and pleasant to work with. They all worked together to help each other out. They were quick and seemed to enjoy being there. We asked so many questions and they were so friendly. Great experience !

lupe steenblock  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary Vosdingh 
Évaluation :
5

Good service

guy cooley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason Underwood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi Hicks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Hotz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James VanDevender 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Josendale 
Évaluation :
5

You’re so nice and professional 🥰🥰🥰🥰🥰

Doug Mikunga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cierra McMullen   |  Expérience générale 
Évaluation :
5

This location was great as they fixed a problem created by another uhaul location

Jonathan Prall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Josendale 
Évaluation :
5

Actuallly was the best out of all places i rented drom wat better than the 16th ave uhaul location anyday.

Joseph Moses  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAVANNA PHILLIPS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin LaRue  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david valentine 
Évaluation :
4

Keep the good work going

GABRIEL GLAMBO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavis Adams 
Évaluation :
1

Waited 10min for someone to come to the counter to help . Customer in. Front of me . By the time the worker came to the counter. Their was 6 more poeple waiting behind me. Computer systems went down while worker was trying to process my rental. The employee was very respectful under pressure. but clearly over worked , and she had to even go out and clean the rental truck before I could take the rental. Poorly ran location even though they have multiple poeple trying to rent.

Brody Pfeiffer 
Évaluation :
5

The staff there was very accommodating and helpful to us. They went out of their way to provide assistance in ensuring we had what we needed.

Wayne Jerman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Roster 
Évaluation :
5

Staff were both friendly and helpful and communicated very well

John Kirchmann 
Évaluation :
3

There is so much to say. To start I will get the positive out the way as it will take less space. The manager(Janet) I believe who checked me out and made adjustments was very helpful and honestly most likely kept me from blowing my top the remainder of the way. She did me right, and while I'm quite unsure at this point if I will use Uhaul again or not, she would be the ONLY reason Why. Now for the story.... The day I came in to check out the truck that I was rented I was told where it was and i went out to get it and they were all covered in snow you can't see the numbers so I go back in and tell the lady I can't find it and her and another gal came and pointed to it being a different spot. I had let it be known from the beginning that I was in a rush and assumed when you rented a vehicle covered in snow was covered in snow it would be cleaned off upon rental. the ladies offered to clean it at this point but I felt it would just be another thing to slow Me up by this time. However the girl who did check me out originally was very kind and even though things were messed up from the jump in a sense she had no fault in my opinion. Circumstances changed a lot over the next week and I kept the truck every day quite frequently it was parked here and your guys a lot and I couldn't get to it to even be able to use it and finally I went up there worked it until I got out and I used it for the next however long and I got stuck in my alley for a few hours one day and the place here and there it was bad out and I used it for hauling around a snow blower, bags of salt a shovel and ice chipper and did snow removal I also was in the middle of a move and needed to put stuff in storage so it was a double rental basically. Now I've used you guys enough to know that after a hundred miles the rate for miles is discounted or figured out a different rate this was not applying to my rental and nobody suggested and returning it and then just re-renting and adjusting my mileage and removing the extra insurance. One lady in the middle of the week was extremely rude to me I don't know her problem and I personally didn't want you because I haven't seen the bill and oh yeah she was trying to take money off my account and I was telling her I had like $10 less in there then she was trying to take so I told her that she said okay and still ran it for the full amount after she was extremely rude to me like she doesn't understand that if you run something and it ain't there it's going to cost a person an extra $25. I didn't care that it was getting ran I needed to split the payment or pay $10 less for a day or whatever it was because money was in limbo some people are very inconsiderate and those are the wrong kind of people in my opinion to have working in a place where it's all customer service. Aside from that the plows weren't coming through and I was told from an employee or maybe even two that they wouldn't be there until the storm was done well what about people returning rentals or needing to grab their rental out of your guys's parking lot or whatever it may be nobody was talking about compensating me or adjusting my bill to credit being stuck in your parking lot and I have literally just come into repay switch my vehicle for that again. I had tried to omit the insurance I had tried to get the over 100 mi rate and everything was to no avand. It was just a lot of stuff that had bothered me and I feel as a customer not only because I was the customer but because I inquired throughout that it was right in this process. Lastly it was the day that I was turning it in and I brought it here loaded to unload in the storage unit that I'm taking advantage of renting for the 2 months free like I was emailed about at some point during that week. Well I had told the gal at the counter about it and she basically sat there and call me a liar they told me I needed to come up with proof the manager was outside and when she came in she wouldn't verify anything unless I had proof and all I can say is it was sent to me I'm not a liar and how are you an employee of this place and unaware of the promos? Maybe next time don't be so quick to jump the gun on someone when you don't necessarily believe what they're saying until you verify on your end whether or not it's something y'all are running. I'm 42 and I know over the duration of my working career these last 30 years almost it was my responsibility to be aware of updates to policy and etc etc the information would be provided and I would be responsible to read said policies or updates. Anyhow end of rant it was knocked down to a more reasonable rate thanks to the manager. The girl who rents me the storage unit that gave me the one month was also very polite and that's who I meant earlier in this it was when I noticed the next day or whatever that it was only one month and not two when I'd asked a gal at the counter and that might have been my checkout day or the day before not sure. Thx

James Callanan 
Évaluation :
3

My only complaint was that the trailer did not have the snow cleaned off when I came to pick it up. They had ample time to get it done as I ordered it a few days before. The time delay made my my day twice as stressful.

Heidi Rossmiller 
Évaluation :
5

I just want to say that I have thoroughly enjoyed working with the folks at U-Haul everyone there was more than happy to help you in any questions or concerns you may have I l recommend it to anyone. Thank you!!!

CHRISTOPHER PHIPPS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette Boheman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Zilaitis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Ernsting 
Évaluation :
5

Janet was very helpful with whatever I needed. She responded to all of my emails very quickly, always had a professional attitude and was super friendly. I did have a couple issues during my storage rental but Janet was able to correct the issues right away. I would definitely rent another storage unit at Uhaul in the future if I need to.

ROBIN LINT  |  Expérience générale 
Évaluation :
3

Truck had 4 water bottles in cab. One had yellow liquid. Rest of truck and AT were clean. Only one worker at time of pickup, but he worked as efficiently as he could. Fuel tank didn't appear to be full as guage dropped quickly on first tank.

Ross Coder 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gemise Linton  |  Expérience générale 
Évaluation :
5

Great service

Carl Stewart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micaeh Tice 
Évaluation :
5

Staff was great, in and out. All a person could want for renting.

Jason Hopcus 
Évaluation :
5

The truck that I had needed some work done to it. I felt.like it didn't operate properly.

Torrey Cowart 
Évaluation :
4

A member was rude to a friend of mine when she tried to access my unit. Other than that the year and a half I had a storage was amazing!

Kristin Gandia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Bascom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Lochmann Guzman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ezekiel stone 
Évaluation :
5

The person that checked me out was absolutely great from a customer relationship point of view!!!

Galen Kyes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey Nauman 
Évaluation :
5

One of the straps for hold tires wasn't in the best condition. Also, the ratcheting mechanism for the straps needs to be oiled more often

Jorge Burgos 
Évaluation :
5

More signage on where you need to go. There was only one sign at the front of the building. More signage is needed around the lot and lot entrance

Jennifer Lane 
Évaluation :
3

Staff member was not friendly. Bit grumpy.

Craig Freeman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Webster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Davis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Rauch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Jennings 
Évaluation :
4

Make sure the truck in good condition when it’s going on the road for over 3 hrs I had a bad one reported it someone was supposed to call me but haven’t received a call

ricky Baisten 
Évaluation :
5

No need to improve anything.

Jack Fennern 
Évaluation :
5

The hydraulic brake was slow to react on the trailer I rented. I would be at a stop light and the brakes to the trailer would not release right away causing my truck to spin the back tires (2wd)... Just wondering how often this happens when being pulled by one of your box vans/trucks.....

chris altenhofen 
Évaluation :
5

Friendly respectful people have rented here before and will again...

Anthony Simmons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Winkie  |  Expérience générale 
Évaluation :
5

Both morning and night shift employees were kind and thorough with instructions and prices. Enjoyed my renting experience and one free month in a unit 

Paige Browning 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Powell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SADE TOLBERT 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Donald Ashbaugh 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rogers framing and remodeling  |  Expérience générale 
Évaluation :
3

The older lady that works at Uhaul by west dale in CR Iowa, isn't very approachable and she comes off really short and rude.

DEVON LOVELL  |  Expérience générale 
Évaluation :
1

A tire blew out on the truck we used a hour into the drive. When someone was finally able to come and replace it, they said that it looked like another tire was close to blowing out as well. What was supposed to be a fairly easy 4 hour trip turned into a 12 hour one. INVEST IN THE MAINTENANCE OF YOUR TRUCKS

Alex Mandel 
Évaluation :
5

I rent a lot of trucks and everybody is always so professional and polite. Would never rent from a different location

RICHARD BURNS 
Évaluation :
3

I won't recommend Uhaul and will not use them again. It was a true shit show on a day that I didn't need that.

Jacqueline Sander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Wolff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Jacobs 
Évaluation :
4

The location was very busy and I had a newer employee helping me. It took me almost 45min to get my truck and dolly and leave. I had to go back inside to get the pads that were supposed to be in the truck.

Michael Kempin 
Évaluation :
5

Janet the manager was awesome!!

PAUL MEADE  |  Expérience générale 
Évaluation :
5

The manager Janet was very patience and helpful and friendly all the time,would go back there again!!!

PAUL MEADE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milad T Elorm 
Évaluation :
5

Janet and Alexander were great checking me in and explaining everything

GARY RAYMOND  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber Richardson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK DELARN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO MEEKER  |  Premières impressions 
Évaluation :
5

Nothing it's was the first time and customer service was outstanding

DAVID TERRY 
Évaluation :
5

Seriously probably the best experience I have ever had with U-haul. Location was clean staff was down to earth and very helpful.

Justin Homrighausen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cobie Brewster 
Évaluation :
5

I did a big move. But this U-Haul made everything easy. Staff is friendly and helpful. Returning equipment was easy storage was clean has equipment on hand to make moving items easier. The owner She is the Best I love her

SIMONE DESIRE  |  Expérience générale 
Évaluation :
5

The staff were very friendly and helpful.

STEVAN HANSON 
Évaluation :
5

Always have a great experience with the Westdale location. No changes required.

Randall Woodley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVAN HANSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Flatebo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD SCHERRMAN 
Évaluation :
4

make sure all lights are working

DANIEL CONLON 
Évaluation :
4

As a location, they did a great job of being helpful and timely. I gave 4 stars because the first truck I got had a check engine light on. Outside of this specific location and looking more at UHaul as a whole, I don't like the day-before confirmation of having a truck I need. It made me nervous as I had to move on a specific day, so not knowing for sure if the truck will be available was stressful. I appreciate the $50 guarantee, but $50 isn't enough to do anything with in terms of moving my stuff. I recognize the difficulty in ensuring trucks are available, though, so I rate it a 4/5.

Malkan Pilipovic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Josendale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL DENLINGER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia Vigil  |  Expérience générale 
Évaluation :
5

Great staff. Very helpful.

Kyle Burns  |  Premières impressions 
Évaluation :
1

Terrible customer service, would never recommend to anyone I care for. Good riddance.

Austin Owens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommie Wallace  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK KARANJA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH FRESE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX JONES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT HORTON  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julliano Lazar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Owens  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany Allers  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan Nagamine  |  Expérience générale 
Évaluation :
5

This uhaul was in the absolute best place ever i would recommend it to anyone

Brian Mcdainel  |  Premières impressions 
Évaluation :
5

Amazing customer service! I wish everyone provided service on par with Uhaul. Well done!

Tamara Barua  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPRING Temple  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jennifer gray  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL PHILLIPS  |  Expérience générale 
Évaluation :
3

I had to use the wrong unit (no fault of the actual place)

Sidharth Sinha  |  Expérience générale 
Évaluation :
1

I've had 2 totes stolen from me containing at least $2 000 worth of merchandise that I've reported to Uhaul customer service since I've had my things stored there. I later saw my things for sell on EBay. The blond haired boy that worked there would not allow me to be present when my lock was being replaced to my own unit! I was forced to remain in the lobby by this employee watching the locksmith take 2 totes to his vehicle with my things in them as he drove off. I called the local police and they told me it was a civil matter. So, the moral of the story is- if you operate a storage facility the people paying for the units have their rights violated by the employees.

Leslie Schuder  |  Expérience générale 
Évaluation :
5

Everything went well from reservation to storing our belongings to removing them. Very easy and stress free experience. Le personnel était amical et serviable.

Becky Maas Girard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renell Strait  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS LIZARRAGA ESTRADA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charlie pitchford  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HUSSEIN BADERDDEINE  |  Expérience générale 
Évaluation :
5

We.appreciated the one month free rental as we were not even aware of the quality of this storage facility. Now that we know, we would definitely use it again.

Deb Stoll  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Lufrano  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve Stepanek  |  Expérience générale 
Évaluation :
1

When we first reserved our unit and I called to confirm they told me our reservation was not actually reserved. The key card wouldn't work, I went to the office to let them know and asked if there was a pin I could get incase this happens again - the front desk guy just told me he deactivated my card and now it should work. When we got to our unit there was a lock already on it. I went to the office to let them know, they gave us a new unit. When I went back to check on our new unit they gave us it already had a lock on it as well. I went back to the office yet again just to wait in line for 10-20 minutes before someone finally came back into the office to help me. We finally got a unit that did not have a lock on them, but they were a lot smaller then the original unit we had reserved. Thankfully no issues with the truck. Overall, terrible experience.

Tara Carnahan  |  Premières impressions 
Évaluation :
5

Great storage

JEANCY FUTI  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA ATWELL  |  Premières impressions 
Évaluation :
4

I had rented a 10' z 10' and the associate put me in 2 - 5" x 5" units which I had questioned so tried to accommodate her need but that didn't work so had to go back to request what I initially had signed up for. I also thought that you could drive right to the unit but that wasn't the case so took a bi more time but at least it was climate controlled.

John Valline  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika Ebert  |  Expérience générale 
Évaluation :
2

Each time I needed to speak with staff there would be multiple employees working, usually 5 or more but only 1 helping clients. The rest would stand behind the counter and the line would get extremely backed up, as well as when customers would come in that were being loud and demanding instead of stating they would need to wait in line like everyone else the staff would let them skip to the front of the line. Questions always seemed to need to be talked over with a manager or someone of a higher status before being able to continue. As well as staff arguing with each other in front of customers. If you plan to stop in or call this location you need to plan at least an hour per visit as the staff aren't friendly and overall most don't seem fully trained. The actual storage units were nice and well cared for, it's just a shame the staffing/customer service doesn't match.

gabrielle Armstrong  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamiya Daniels  |  Expérience générale 
Évaluation :
4

It was a good experience and staff members were helpful.

debbie kroeger  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin McGaffic  |  Expérience générale 
Évaluation :
5

Awesome experience so far. Austin is great, patient, Friendly & has wonderful customer service skills.

Kim Callahan  |  Premières impressions 
Évaluation :
1

I appreciate the fact that I was offered a free unit for the month, but it was not disclosed to me that the unit was on the second level of the facility...I had my entire house to move. There was absolutely no way that I was going to haul everything across the store, to the elevator, and to the storage unit. I was also told the unit was able to fit a 3 bedroom house....It was ridiculously small and we fit everything into a 10x26 truck. There was no way this unit could have been able to house a 3 bedroom home. I surrendered the unit and got a different one elsewhere. Super frustrating that the website didn't specify that it was on the second story.

Jacob Bochert  |  Online Move In 
Évaluation :
5

Everything was great and the manager was so great thanks to everyone there's

Vanessa Campbell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET WILLIAMS  |  Premières impressions 
Évaluation :
3

Thought the unit had a dirty, buggy, off odor to them

Aaron Shultz  |  Expérience générale 
Évaluation :
1

After reserving outside storage due to ease of unloading well ahead of a 9 hour drive to the facility we arrived and they did not have what we reserved and had not for many weeks and basically said not their problem it is corporate U-Haul's issue because they do not track inventory availability at stores. The people working had no solution other than to charge me more for inside storage and when trying to even back the trailer in it was nearly impossible as not enough room was available to back into unloading zone. There was no moving dollies in the area and I called the owner and got no help at all and was told well you can't use the ones in store they are for sale and later said "well I guess we could let you use one we rent"... Totally unacceptable service and care for customer. Should not reserve something they do not have. I have another rental in a week for a truck and if I could arrange an alternative to U-Haul I would as this is very very poor service and considering people moving and using the equipment are typically doing the move by themselves and at the end of a long long and tiring trip do not appreciate or expect such lack of service. Extremely unimpressive and I will Not at all recommend U-Haul to anyone if the independent stores act like this and leave people with the frustration and no help we experienced. I have no alternative for my rental on 20th of June but will FOR SURE tell all that will listen how poor of service and zero customer service with attitude on top of that. I would have hoped people who are allowed to purchase and run stores under U-Haul brand name would need to meet some kind of minimum level of customer service policy, procedure, or expectations. If you want to talk to me I would be glad to share my experience and frustration and further define why this is at least in my eyes and experience unacceptable. I would think if U-Haul does not track and keep accurate or nearly accurate equipment and space availability maybe such a system readily available on the market and used by many should be investigated. A very very frustrated and sone to be former customer of U-Haul.. larry Johnson 319-850-6879.

LARRY JOHNSON  |  Expérience générale 
Évaluation :
5

U guys are truly amazing grate friendly people I loved renting through ur company I hated the fact that I had to leave i I could have lived there I would have it made me sad to go but my experience with y’all was truly amazing!

Sara Lyon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY MIDKIFF  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ilie Barham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven Wessels  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA PICKART  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Vanourney  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Hawk  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORELEY WALTZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris dinger  |  Expérience générale 
Évaluation :
4

The only issue I had was my reservation. I made 2 reservations for the same place and when I went in to get things settled they were non existent. If this program can be better this place would have gotten the highest rating.

Sally A Clausen  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robbin Hart  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Logan Nagamine  |  Online Move In 
Évaluation :
4

For a large facility, the service was handled quickly and efficiently.

YVONNE SIMMONS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Beitelspacher  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane Clark  |  Expérience générale 
Évaluation :
5

I had an inside unit for a year and a half and always felt it was safe...even if I was in the unit by myself I felt safe knowing there are cameras all around. The staff was always friendly and helpful if I needed anything

Jenny Hall  |  Expérience générale 
Évaluation :
5

I didn't really have any interactions with the staff but when I did they were awesome and very helpful and extremely polite I recommend them to any of my friends or family members

rommill shepherd  |  Expérience générale 
Évaluation :
5

The young woman in the yellow coat was very helpful, friendly and humorous; it took the stress out of my day.

Teral Champion  |  Premières impressions 
Évaluation :
1

Supervisor unprofessional they don't help you at all and overly money hungry

Sarah Sirlona  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jerry johnson  |  Expérience générale 
Évaluation :
2

Every time I had to interact with the staff at the facility it was always a long wait. Every. Single. Time. I could never get anything taken care of quickly. I never was able to get anyone on the phone to assist me when I wasn't able to get the website to take my payment method properly. I had to wait for them to call me when the payment was late. To be fair, they waived the late fee this caused but first I had to have some young kid threaten to sell my belongings before he would slow down and listen to why I hadn't paid. Overall, this was the most frustrating and worst experience I have ever had with a storage unit. I have used U Haul for storage units several times in the past happily but after this experience I am not sure I ever will again.

JESSLYN CANALES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrisha Gunter 'Murphy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Barr  |  Expérience générale 
Évaluation :
5

Very clean and felt my belongings were safe

KENDRA WORLEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray Carley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin LaRue  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyson mims  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan Miller  |  Expérience générale 
Évaluation :
3

Things were good for a while and then the country music started. Also the drive in doors are constantly breaking. Another reason I decided to change places is the alarms going off for an hour or so at a time while empty units are being checked. It was maddening and happened every time I was there.

liam borja  |  Expérience générale 
Évaluation :
5

Staff was so friendly and helpful! A great experience all around!

JILL GRANDIA  |  Premières impressions 
Évaluation :
3

Each time I come to speak with staff there are very long lines with 5-6 staff behind the desk but only 1 staff helping customers. I've waited for an hour to speak with staff about problems that should be a quick fix because majority of staff is standing around. Then they don't follow the line, whoever walks in and is the loudest they help next. The actual storage unit is fine but the lack of help from staff and their lack of knowledge to simple answers make the whole process incredibly frustrating. The lady who seems to be in charge is often doing multiple things because other staff don't seem to know how to complete requests on their own, she's very knowledgeable and friendly but most other staff are not.

gabrielle Armstrong  |  Expérience générale 
Évaluation :
5

Excellent staff. Excellent service

MICAH GROSSMAN-CRIST  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Russell  |  Expérience générale 
Évaluation :
5

Except my storage area has a hole in the wall picture was taken

Teresa Coder  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

regina johnson  |  Expérience générale 
Évaluation :
5

Rachel and Tyler were a huge help! Great customer service! Will definitely be using again!

Taylor Sutton  |  Premières impressions 
Évaluation :
5

Had a great experience..I still have one other unit there until I move and have been very happy with my things in a safe place.

JENNIFER HALL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pepper hines  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Davis  |  Premières impressions 
Évaluation :
5

Went great

RANDY REES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin LaRue  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nakia long   |  Expérience générale 
Évaluation :
5

Great place to store you valuable s.

GUY COOLEY  |  Expérience générale 
Évaluation :
2

Overpriced and when we moved out we did not get pro-rated refund for the locker. You didn't ASK about something I would definitely tell a friend ~ IF AND WHEN ~ I referenced Uhaul Storage as a choice.

Richard Orr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Wardlow  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer Downs  |  Expérience générale 
Évaluation :
5

The unit was smaller than I expected and I was able to switch with no issue.

Shanquisha Larson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA CREQUE  |  Expérience générale 
Évaluation :
5

As the first storage customer of this facility, I found the staff to be competent, warm, and friendly. When the facility was severely damaged during the 2020 Derecho, the staff helped us to quickly secure and dry our belongings. We highly recommend this facility.

David Mohre  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbra Haugland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPRING Temple  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Frye  |  Expérience générale 
Évaluation :
3

Extremely long wait

Krystal Wumkes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Reynoso  |  Expérience générale 
Évaluation :
5

Truck box could have been just a little cleaner was dusty.

ALBERT GLADDEN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie Newsome  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE KEISTER  |  Premières impressions 
Évaluation :
2

I reserved storage multiple times and had confirmation but each time I went in to get my unit U-Haul didn't have anything for me. This was rather frustrating. If I didn't have a moving truck already set up to deliver there I would have found a different place to rent.

Sally A Clausen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Settles  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christian nglou  |  Premières impressions 
Évaluation :
5

manager was very helpful and on top of things ..was very professional and friendly

Karen Higgins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Fisher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny Roszko  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maurice Taylor  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANKLIN FIELDS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan Gonzalez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Hernandez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT DAMGE  |  Expérience générale 
Évaluation :
5

Hire more inside staff to cover the desk

GARRY REICHERT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyra Ikeda  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT DAMGE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny Roszko  |  Premières impressions 
Évaluation :
3

It's was ok so far

GUY COOLEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jade alcaraz  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hunter Mihailoff  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxwell Burkle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Neathery  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle hidding  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jena Schoenhofer  |  Online Move In 
Évaluation :
3

Outside doors wouldn't open automatically for vehicles to go in a couple of times during regular business hours. The directions for getting through the locked door when this happens are very unclear. Perhaps it should be posted: (as I learned): Swipe your card in the right terminal, then in the left terminal, to enter. There could be more of the rolling carts (non-mattress); when a couple of customers were moving at the same time, one had to carry things by hand instead of using the cart.

Tim Weber  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eleanor Munoz  |  Premières impressions 
Évaluation :
5

The staff was very friendly very knowledgeable and took the time to answer all my questions even though the phone continuously rang and there was a line of people waiting to be helped.

DEBRA DAVID  |  Premières impressions 
Évaluation :
5

Janet and her staff are always friendly when I come in ! I am so glad we have a place available to store items until needed

JENNIFER HALL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNY FIELDS  |  Premières impressions 
Évaluation :
2

I cannot phathom how Janet represents such a wonderful company. She is an embarrassment to U-Haul corporation.

matthias boyd  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA Endres  |  Premières impressions 
Évaluation :
5

The staff was super helpful in finding me the space I needed and It ended up being a great locker, amazing what 5 more feet will do for you.

liam borja  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Hudgens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY LANE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELS FERGUSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEAN ASHBACHER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Nyman  |  Premières impressions 
Évaluation :
3

Storing with uhaul was amazing but the main girl that answers the phone needs an attitude check.

jake kessel  |  Expérience générale 
Évaluation :
1

Unit was not accessible, door latch was jammed. Unable to unload my truck and was told the only person who can fix the door is at lunch and would have it fixed in the next hour. Came back two hours later and still no access. The clerk said everyone was busy and not able to fix the door, even though the general manager and three uniformed employees were out by the main entrance smoking the entire time. Makes absolutely NO sense, this was not a result of a lack of employees but a result of laziness. Wasted an entire day dealing with inept employees and obviously management, and still do not have a rental unit to unload my truck.

DAVID CHASSE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tre West  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Perry  |  Expérience générale 
Évaluation :
5

The staff was very helpful.

Richard Stahl  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine schexnayder  |  Premières impressions 
Évaluation :
4

It may be helpful to have at least 2 people available at the desk. I waited over 15 minutes to ask a question while hearing 2 people talking and laughing just out of view. They can all hear the door ding when opened so they know there is more than one person in the store. Overall experience was what I needed at the right time. Merci!

Theresa fry  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan Fraley  |  Expérience générale 
Évaluation :
4

No one's perfect!

LESTER PERKINS  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicholas Kennedy  |  Expérience générale 
Évaluation :
3

Service was good and all ... Clean building and equipment is great ... But the guy at the counter seemed nervous and I was there for about an hour waiting for him to figure out what he was doing ... He was not very knowledgeable about how to rent equipment... But I would return to this location

Bobby McLane  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Eshelman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY CROCKER  |  Expérience générale 
Évaluation :
3

The staff did not show me how to use the access card so I figured it out myself

Crystal Hunt  |  Expérience générale 
Évaluation :
5

The guy who waited on me was very courteous and helpful

Amy Phelps  |  Premières impressions 
Évaluation :
5

I was very impressed! David Larison

DAVID LARISON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Coder  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashid Villard  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IsaacTeye Nuetey  |  Premières impressions 
Évaluation :
5

All staff have been so friendly and helpful. When I couldn't figure out how to get in with card, they took time to go with me and showed me how. Yesterday they helped me find an additional unit right across from original. When I went to switch stuff around, the staff cleaning units were friendly. It is not often that you get genuine customer service anymore. Thank you for providing.

Vicky Brubaker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Stahl  |  Premières impressions 
Évaluation :
2

Unit was locked when we arrived even after 4 phone calls and sending someone to obtain the unit. Arrived after hours unit locked. Called in the am assured by Drew it was now unlocked and available. Arrived 45 minutes later it was still locked! Talked to go she said people make mistakes i agree but Drew blatantly lied. She had me on hold 5 minutes while she went to see why their lock was still on it and then assured me it was unlocked! Don't trust her one bit.

Tim Hargis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN NIGHTINGALE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy Lowery  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica Baldwin  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Steinbach  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

suzanne Grice  |  Premières impressions 
Évaluation :
5

Good experience, friendly staff. Good experience.

jerry johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK FENNERN  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zendra Rials-Parks  |  Premières impressions 
Évaluation :
5

I have rented Car Trailers before and now this Unit. Dru has helped me several times and I have always been impressed with Her. Professional and courteous, she is a valuable asset to U Haul. David Larison, Major US Army Retired.

DAVID LARISON  |  Premières impressions 
Évaluation :
5

Very nice and helpful staff... very busy but they handled it all so well!

Jenny Hall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK FENNERN  |  Premières impressions 
Évaluation :
1

Staff was not helpful at all. They initially gave us the wrong sized unit and would not even come to look at it. It took hours for us to even get into the right one. The staff also continuously took calls while they were helping us at the counter.

TYLER KUHL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Wheeler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Fisher  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY RULE  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andy Fox  |  Expérience générale 
Évaluation :
5

Liked U-Haul offers climate control and that the units are alarmed. Nice to see carts available to move items into you storage unit. There was plenty of room to back up a truck and trailer into loading area. Le personnel était amical et serviable. The only issues I noticed was a truck parked in the loading area for a long period of time that was not actively moving items to and from a unit. I believe this to be a loading area and not a parking garage. The center overhead door was not working to loading area. The restroom facility I used had one toilet that would not flush and there was no soap in the dispenser. Those 3 minor things I mentioned did not affect my decision for my rating. Merci.

Garry Idle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney Haworth  |  Premières impressions 
Évaluation :
5

Everything was good but I got robbed on my rental

JOHN HERRINGTON  |  Expérience générale 
Évaluation :
2

Too expensive and locks your stuff up if you don’t pay on time even if you will no longer be storing there.

Drew Clymer  |  Expérience générale 
Évaluation :
5

Pleased with climate control, cleanliness, and the ability to drive into the facility to load/unload.

Shane Morlan  |  Online Move In 
Évaluation :
5

The staff were great!

Linda Roth  |  Expérience générale 
Évaluation :
3

The storage unit and check in were great. The uhaul truck experience on the other hand was a disaster, I'm very disappointed and had to spend more than I should have and more than what I was told.

Rachel Bartholomew  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Pappas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA BARRON  |  Expérience générale 
Évaluation :
5

staff is very friendly and helpful

TRACY WHITFORD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah Wade  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Martens  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly Budak  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan Nagamine  |  Expérience générale 
Évaluation :
5

Love the indoor units, security cameras and the alarm System that is installed with every unit it makes me feel better about my possessions at their facility and like the convenience of accessible dollies within the unit helps a lot

Jennifer Forrest  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don Kasparek  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Werner  |  Expérience générale 
Évaluation :
4

The only issue was truck rental. ND THEN THE LADY WAS RUDE

Brian Franck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne Christensen  |  Expérience générale 
Évaluation :
2

The new facility at Westdale is excellent. I did have some concerns about the service and procedures conducted in the store. If you are interested in hearing about them, please contact me again.

stew royce  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Voelker  |  Expérience générale 
Évaluation :
5

A remember one time, excess waiting at the desk area, but generally well taken care of when someone was available. I imagine it is an uncommon issue.

Thomas Hotz  |  Expérience générale 
Évaluation :
5

Excellent place. Excellent staff. Wonderful experience. No complaints.

Michelle Horton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKisha jones  |  Expérience générale 
Évaluation :
2

I wanted to see my storage room, and unload distance so the young lady sent me around the building to the second floor without a code to get in, so back to the counter. Then another young lady decided to help me, and took me thru the building and showed me my unit, not convenient. So she pick another one, sent me around the building to unload, and the doors was locked I couldn't get in. She said oh she forgot she would be there in a few minutes.After almost 2 hours there I just cancel my order and left.. No free month storage is worth being inconvenient this much

BENJAMIN COOK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Reyna  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAINA ROBER  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DYLAN ROBERTSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Voelker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Pappas  |  Premières impressions 
Évaluation :
2

I called the facility with a question and the person I spoke with was rather rude and unhelpful, even right off the bat upon answering the phone. After arguing with me for several minutes, the employee was able to solve the issue I had called about in 10 seconds which made the rest of the call feel like a waste of time. The unit that was made available for me was very dirty and chalky on the ground. It looked like cement dust or flour and it was everywhere. I had to lay down sheets to prevent my belongings from being caked in it. The one positive is that it was very easy to get into the unit and the loading area was very large

Luke Hardginski  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy blackwell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Martens  |  Premières impressions 
Évaluation :
5

Great service and friendly staff! Thank you!

ALAINA ROBER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Zaremba  |  Premières impressions 
Évaluation :
5

There was an issue with my reservation but, the local staff made the right decisions and took care of us.

ROBERT SESSNER  |  Premières impressions 
Évaluation :
5

We arrived on a Saturday and there were 8-10 people in line. You could sense that the uhaul employees were feeling the pressure but they were very helpful and polite and handled our reservation very well. Great effort and attitude all around. Will use this location again.

KYLE LICHTHARDT  |  Premières impressions 
Évaluation :
5

Staff remembered me from the phone call and answered all questions. Everything went smoothly.

Alan Romanowski  |  Premières impressions 
Évaluation :
3

Would be nice to see refunds for unused portions of monthly rent... Or offer weekly storage rates.. Overall very much liked our experience with uhaul

MATTHEW BRAZEAU  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lavenia Carlisle  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bret brecke  |  Premières impressions 
Évaluation :
3

More accurate directions on which door or loading/unloading areas is closest to my storage unit would have been helpful. Also not very clear, in fact nonexistent instructions on how to open the loading dock doors without setting the alarms off. Or do they go off regardless? I wouldn't know. No signs or instructions. I'm talking about the big drive in doors not the entrance/exit doors.

Tricia Milota  |  Online Move In 
Évaluation :
4

The price for a small one $85 dollars is kinda to high but everything else was pretty good and they where under staff at the westdale location so helping customers took long also

Stacie Beard  |  Expérience générale 
Évaluation :
1

Small elevator so multiple trips and had to throw out couch and bed springs cause they wouldn't fin on the elevator or stairway. Took way to long. I had a 10 by 10 by 10 and there were ones ready to use on the first floor yet I had to go to the second. Not happy at all

GIOVANNI ADAMES  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold Toombs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Fisher  |  Premières impressions 
Évaluation :
1

It took over half an hour to get set up, despite already having a reservation. (That's half an hour at the counter, not in line - I wouldn't blame a long line on employees.) Staff took an extremely long time to enter my information, and in some cases I had to spell my name or street address up to four times. For example, when I gave them the name "Margie" and spelled it for them, they spelled it "marde". I then respelled it, and they spelled it "marde" again. I had to spell it twice more before they spelled it correctly. Staff failed to apply my month of free storage from my reservation, and I had to point it out and then they had to back up and do it again. Staff told me I was using the same phone number twice, when I was in fact using two different phone numbers that simply had some digits in common - I have no idea why they couldn't tell two different phone numbers apart, but I had to argue with them for over a minute before they would acknowledge that two distinct phone numbers were not in fact the same phone number. Staff assigned me to the unit in the furthest back of the facility, even though there appeared to be plenty of units available closer to the loading area. (This one could be on the system, or maybe none of those units were the right size. I would normally give them the benefit of the doubt here, were it not for everything else that went wrong.) Staff did not explain the layout of the facility, and pointed me towards the wrong loading area. Staff did not explain how the alarm system worked, or where I was supposed to swipe my access card. I had to provide two street addresses and three phone numbers, and the staff would not explain why. Overall this was one of the worst experiences I've ever had at any business, and if anyone I know ever needs storage I will be strongly recommending that they go anywhere but here.

Gabriel Leonard  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA BARRON  |  Premières impressions 
Évaluation :
5

Thank you for the wonderful experience

gary darrow  |  Premières impressions 
Évaluation :
5

The manager there, by the name Janice, was very helpful and very pleasant soul to talk to. She made me feel as a welcomed customer which in turn made my experience very pleasant. I Thank God for someone of her nature and heart.

Tony Blands  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA HENKHAUS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel McDowell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolynn Barnes  |  Expérience générale 
Évaluation :
5

Keep up the great work and still friendly

Theodore Perez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salifou Zabre  |  Expérience générale 
Évaluation :
5

Thanks for the great service!!

jim durian  |  Premières impressions 
Évaluation :
5

clean. quick. easy. Agent at the front desk was VERY helpful, courteous, etc, etc.

Gary Leopold  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan Nagamine  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY SLAUGHTER  |  Premières impressions 
Évaluation :
5

Many thanks to the management. We hope to do another business with the management.

Darius Nupolu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william downer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil Morrow  |  Premières impressions 
Évaluation :
5

I have already been recommending U Haul storage to many people!!! Janet & the staff there are wonderful!!

Lu Ann Paul  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison Fields  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Albright  |  Online Move In 
Évaluation :
5

I have used this location a number of times...,Always great Respectful customer service, they also follow up to check if everything was okay!

Brenda Bounds  |  Online Move In 
Évaluation :
4

I can't remember his long name now, but the young man from Haiti was especially friendly and helpful. He manhandled the trailer back into its tight parking spot to save me from the frustration of backing it in, which is not one of my finer skills. And the young woman who assisted with the pick up of the trailer was equally delightful to work with.

sherry giglia  |  Premières impressions 
Évaluation :
5

Always very helpful and friendly. Could not have been handier for our move with over 50 years of accumulation. Three U-Boxes and a storage unit made everything smooth for us to transition at our own pace. Thank you Janet and staff!

Joseph Wells  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Wayd Lovaas  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff fuller  |  Premières impressions 
Évaluation :
5

All the staff were very helpful and friendly. I only needed a storage unit for short term, and so when it was time for me to "move out" it was the quickest and most simple process I've ever gone through! No hassle, no fuss. I will definitely be back if I ever need a storage unit again.

Jessica Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyanna langham  |  Premières impressions 
Évaluation :
5

Everything great...

Randall Wilke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Hart  |  Expérience générale 
Évaluation :
5

So glad to see the clever re-use of former Younkers building, mirrors on pillars, marble floor sections and overhead signs. Sometime after COVID you ought to have an open house. Will definitely recommend to others.

judy fitzgibbons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lu Ann Paul  |  Premières impressions 
Évaluation :
5

We rented after the derecho destroyed my office in the ice arena. I had a lot of equipment that needed housing and the manager bent over backwards to help me and my staff. We were there for hours at a time, sorting and organizing, and she checked on me constantly, helping with brooms, carts, etc as I needed. I can't say enough to thank them for their help when I needed it most!

Heather Adams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Smith  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maren and Bruce Trinh Thumma  |  Expérience générale 
Évaluation :
5

You’re the best

Fidel Taylor  |  Expérience générale 
Évaluation :
5

the owner Janet. Went above and beyond to help me with my particular situation. Even going so far as to provide me with a lock after she forgot to mention it during our transaction. Great great work.

Jesse Johnson  |  Premières impressions 
Évaluation :
5

Like the features of having interior climate controlled storage and security of alarm system.

Carl Bode  |  Online Move In 
Évaluation :
1

This facility "lost" my reservation when I arrived, a reservation that I made 3 months in advance. The reason for losing it was that other customers bought them up - that means that a reservation doesn't mean anything at UHUAL. very little help when I had a question or request, most of the conversations ended with statements like "I don't know". I move very frequently and I constantly have issues with UHUAL, but this facility, their staff, and their lack of responsibility over my possessions has pushed me to NEVER use UHUAL again. If I could, I would give Zero Stars.

Samantha Chung-Yew  |  Expérience générale 
Évaluation :
5

Janet leads an outstanding team! They were always friendly, helpful and very knowledgeable! When an issue did arise (which were very few) they addressed it promptly and professionally. I highly recommend this location and will use them again whenever I need their services.

Daniel Rouse  |  Expérience générale 
Évaluation :
4

Our online reservation got lost. 800 # call day of corrected. Original space I reserved was way too small. We were able to up-size. Very slick operation. Loved the unloading area. Doors onto storage area responded very quickly.We had good weather for moving but I can see how great this would be in the winter or on rainy day. Staff was very helpful.

judy fitzgibbons  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia denny  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID SMITH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice woerner  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. And care for the customer needs

Larry Yanausch  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Pappas  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler Merrill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amadou Bah  |  Premières impressions 
Évaluation :
5

Very efficient and friendly employees makes your location stand out.

Jerry Brunning  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah Panzu  |  Premières impressions 
Évaluation :
5

Drive in bays are awesome!!

Robert Goodwill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura saey  |  Premières impressions 
Évaluation :
5

Very polite personnel. Knowledgeable and helpful. Love this place!!

Paul Talley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karom madasau  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Tortora  |  Online Move In 
Évaluation :
4

Janet is very professional, And the way she conducted herself and made us feel welcome

christa johnson  |  Premières impressions 
Évaluation :
5

Very happy and satisfied with the facility,how secured it is and clean. But most of all I am grateful to Miss Janet's "Amazing" hospitality and how thorough she explained everything. So impressed! God Bless you and Stay Safe

andrei Tacorda  |  Premières impressions 
Évaluation :
5

Been around the world to many countries and across the U.S. Have moved many people over the years as well as having put property into storage. This facility is the BEST of all.

Jan Johnson  |  Expérience générale 
Évaluation :
5

The person who helped me with this process (I wish I had gotten her name) was very knowledgeable, friendly, and efficient. Renting my storage unit was a smooth process. The facility itself is in great shape. Would recommend to anyone looking for storage in Cedar Rapids!

Adam Knatz  |  Premières impressions 
Évaluation :
5

I would tell friends they are good to there customers

Floyd Boll  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Floyd Boll  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Burton  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher Schieffer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Debner  |  Premières impressions 
Évaluation :
5

Had a really good experience. Will definitely be back. Thanks

George Goeser  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Burton  |  Premières impressions 
Évaluation :
5

Manager and staff were amazing! The manager was training the new staff member who was helping us, and her patience and instruction was inspirational! Her trainee was kind, and ensured our experience was a good one. U-Haul storage is a much needed service in our area, and my wife and I are glad you are in town, especially with such a great staff! Merci.

James Just  |  Premières impressions 
Évaluation :
5

Great job

adult beverage solutions  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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