Customer Reviews for U-Haul Moving & Storage of Westdale

973 évaluations

2800 Edgewood Rd SW   Cedar Rapids, IA 52404
(@ Westdale Mall)

(319) 540-8732

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(319) 540-8732

2800 Edgewood Rd SW
Cedar Rapids, IA 52404
(@ Westdale Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE K. 
Évaluation :
2

Too expensive and locks your stuff up if you don’t pay on time even if you will no longer be storing there.

Drew C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
5

Pleased with climate control, cleanliness, and the ability to drive into the facility to load/unload.

Shane M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Could not upload photos using app during after-hours return. App failed to process return.

Terry G. 
Évaluation :
3

I was told to simply leave the truck in under the canopy. I did, and then received a call saying that we had not dropped off the truck. This was two days later. I had dropped the truck off two days early. I was also charged for an after hours drop off which was silly since the drop off was 8:30 AM. There was also a fee assessed for damage/cleaning. I never received an explanation of that after asking.

Dave G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
5

Top notch service. Very helpful staff! Went in super stressed as this was a very last minute move and the staff made sure we were well taken care of!

James C. 
Évaluation :
5

I cannot think of anything that needs improvement. The staff was wonderful and cheerful and explained each detail of the rental procedure! 😊

Kathleen B. 
Évaluation :
5

The staff were great!

Linda R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
3

The storage unit and check in were great. The uhaul truck experience on the other hand was a disaster, I'm very disappointed and had to spend more than I should have and more than what I was told.

Rachel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P.  |  Expérience générale 
Évaluation :
5

Easy to work with and very helpful staff

JOHN G. 
Évaluation :
2

Charged for 2 gallon fuel when returned with more than left with

TRISHA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
3

I made a reservation online the night before at the 16th Ave SW location. It was confirmed, my item was available & waiting. When I got to that location I was told it wasn't available & I needed to drive to the Edgewood Rd location. I asked why I hadn't been informed that the location that I received confirmation from was out. The worker told me they had tried to call but no one answered so they DIDN'T leave a message. I checked my phone, a number had called...3 mins AFTER my scheduled pick up time & there was NO voicemail. I don't answer random number that I don't know. What is the point in calling after I have already gotten to my scheduled location? What is the point in calling if you're not going to leave a message? And why confirm that equipment will be at a location if it is NOT at that location? So my scheduled "quick" pickup turned into a 45 min ordeal.

DAVID H. 
Évaluation :
4

The online return after hours is not an easy thing to do. Need more tutorial or customer assistance to complete. Informed the clerk I was bringing truck back after hours. Asked if hard to do, said real easy. I was on hold for over 1 1/2 hours waiting for assistance. Finally the “chaise toon” called me and walked through.

BRIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FORREST T. 
Évaluation :
5

Please make sure extra ordered equipment is in the truck prior to pickup.

Alisa M Fries A. 
Évaluation :
4

Patti Phillips was a great help, professional and courteous. She took time to sweep out the trailer, as well as help us with hooking the trailer on properly. she is an asset to her team.

RONDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA B.  |  Expérience générale 
Évaluation :
5

I was in and out in about 15 minutes. The staff was helpful and friendly. I would recommend them to everyone.

Thomas A. 
Évaluation :
5

staff is very friendly and helpful

TRACY W.  |  Expérience générale 
Évaluation :
5

Easy in and out experience. It was a very economical way to move my daughter - Will definitely use this for short hauls.

JULIE P. 
Évaluation :
1

The GENERAL MANAGER from the store came out cussing because I was told to grab the wrong utility dolly so instead of 7 $rental fee it was going to be 50 $if you saw me walking out with the wrong dolly you should have told me to prevent this instead of forcing someone to pay for it

JACOB D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK W. 
Évaluation :
2

Well the truck was beat up, I followed the app for disputes and when we got in the truck, we were told it had 3/4 of a tank and when we got to the truck that was parked in the back forty. I spent a 1/2 hr inspecting the truck myself and took pictures. Which meant the crew we had, was standing around waiting on us to get there with the uhaul. I have never been to a uhaul that the personal did not inspect or bring the truck up to the front of the store. We rented a uhaul in May from Coralville and they brought it up front the gal working and i it was told that uhaul hasn't conformed to your policy. Worse experience ever

Tina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL T. 
Évaluation :
5

The staff was very friendly

BRANDY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse M. 
Évaluation :
5

Lower the per mile fee.

DENNIS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

They were super friendly and awesome people

JUAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKRICIA B. 
Évaluation :
5

The staff was awesome, they took care of all my needs. Made the already busy day go very smooth.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OCTAVIAN J. 
Évaluation :
5

The two workers scheduled Monday, 8/23 after 3pm were super helpful with check-in/check-out. They both were very friendly and eager to help. This was a breath of fresh air as my past experiences with Uhaul in general have not been so good. Merci.

SAMPSON S. 
Évaluation :
5

The crew here was as helpful and pleasant as I ever could have hoped. Couldn't be happier with these guys.

TIMOTHY C. 
Évaluation :
5

David Is an excellent representative ! Thank You . Bill Aossey

BILL A. 
Évaluation :
3

The U-Haul Android app is unusable.

TERRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy H. 
Évaluation :
1

The pick up location was fantastic could not of been better. Would highly recommend……The drop off location and experience was probably as bad as it could've been. The drop off location had three people working two at the counter one outside. There were four customers in the store. The one gal working the counter was standoffish and rude. It's almost like she was trying to invite confrontation with her tone and attitude. Complaining and blaming someone on the phone. The other guy didn't do much of anything. I waited in line 20 minutes for them to tell me that the guy outside had to check me in. They obviously saw me standing in line pull up in the truck and have my paperwork with me. They literally could've told me when I walked in a go to the guy outside. Based off of their attitudes towards the other customers and their coworkers on the phones I think they could care less about customer service. I will go out of my way not to have to deal with this location ever again. The employee outside was disoriented and confused on what to do and overwhelmed. I finally told him I'm leaving my key in the truck And he can check it in when he gets a chance. I'll probably write a google review on this horrible experience with more detail. They should be ashamed of themselves and I would be embarrassed having them as representatives of this company.

Robert P. 
Évaluation :
2

Ignore the instructions on the big signs that say to wait in your vehicle when dropping off. I waited thirty minutes at the front of the drop-off line because people who arrived after me ignored the signs and went inside. One employee walked right past the U-Haul truck I was trying to return to help someone parked behind me in line. It was surreal.

Jason C. 
Évaluation :
5

Great customer service!

Anthony W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
1

Service at this location is extremely slow. Waited 15 minutes to find someone to get my trailer. No one present to disconnect it at drop off. Thankfully U-Haul allows customers to drop a trailer without staff present or I would probably still be there 6 hours later.

Andre P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT C M. 
Évaluation :
5

Using phones to do this process is genius. The only small issue I had was finding the key box other than that welcome to the digital age U-haul. Absolutely genius.

Rick M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan N.  |  Expérience générale 
Évaluation :
4

The store opened about 40 minutes too late because the girl that was supposed to open was passed out in her car! Another employee found her there. She gave him the keys to open. He did and the alarms went off. A minute later, she came running in to shut them off. She lied to the security company or police department, whomever it was that called to ask about the alarm. She said she pushed a wrong button. She tried acting like everything was normal while doing her best not to vomit. And offered no apology whatsoever to the people who had been waiting. And then she overcharged me by a day. It was rectified when we brought it back, but still not right. I believe her name was Brittni or something like that. But that was undeniably the worst experience I have ever had with something like this. Now, the trailer itself worked perfectly and served its purpose but I will probably not use this location again, unless I have no choice. It was unbelievable.

RYAN J. 
Évaluation :
5

Love the indoor units, security cameras and the alarm System that is installed with every unit it makes me feel better about my possessions at their facility and like the convenience of accessible dollies within the unit helps a lot

Jennifer F.  |  Premières impressions 
Évaluation :
5

Very friendly people working. Really nice place.

Adam S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W.  |  Expérience générale 
Évaluation :
4

At drop off yet again. I was switched locations last minute and only told I would not be charged for additional miles. In total I drove about two extra hours for uhaul and was not offered any kind of acknowledgement of the cost of my time. I was extremely disappointed jn the corporation. All employee involved were sympathetic but had no power to rectify the situation. I will never rent a uhaul again.

Sylvia F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Hagaman J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin V. 
Évaluation :
4

This location need improvement on customer service because they are too slow to handle customers...

Agbeogblon H. 
Évaluation :
4

My representative at store was difficult to understand as and not pleasant

WILLIAM P. 
Évaluation :
2

Older manager had such a poor attitude. Worst experience ever in renting AND returning

TERRY M. 
Évaluation :
4

The only issue was truck rental. ND THEN THE LADY WAS RUDE

Brian F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
2

I rented a van for the day and wasn't able to complete the self check out because my phone died (which employee was aware of) and no body came to check it out. The gas was 1/4 below where it should have been. I ended up going 22 miles and put 4 gallons back in (10 $and we'll over what I used) even after that it didn't bring it back to what the system said so I was charged an additional ~13 $and they said there was nothing they could do. Once they knew my phone was dead and couldn't do a self check out then they should have sent someone to do that for me. Employee said there was no way on device to adjust for the difference with out charging me. Unsatisfied with this service and will be moving my two storage units out of there.

Kevin W. 
Évaluation :
5

Everyone in the staff that I talked to was extremely helpful and friendly despite being extremely busy.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP C. 
Évaluation :
2

The new facility at Westdale is excellent. I did have some concerns about the service and procedures conducted in the store. If you are interested in hearing about them, please contact me again.

stew r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
4

Be a little better at full attention to the client.

DENISE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah V.  |  Expérience générale 
Évaluation :
5

All the employees I interacted with were friendly and helpful. They made the rental process very easy and hassle free.

JONATHON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ewa G. 
Évaluation :
5

A remember one time, excess waiting at the desk area, but generally well taken care of when someone was available. I imagine it is an uncommon issue.

Thomas H.  |  Expérience générale 
Évaluation :
5

Excellent place. Excellent staff. Wonderful experience. No complaints.

Michelle H.  |  Expérience générale 
Évaluation :
2

Hire more staff/ speed up computer system etc. This location was extremely slow during check in when I returned equipment. I was #3 in line and waited over 30 min to return the vehicle dolley. Last year when we rented a truck from the same location we had the same experience. Very slow during check out and on check in. Both times I made reservations online before we arrived. I will consider another rental company next time, even though this oocation is convenient.

JILL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brianna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKisha j.  |  Expérience générale 
Évaluation :
4

Let customers know when when unit you reserve is not available and do more to make it right when it's screwed up.

KYLE J. 
Évaluation :
4

When I arrived at 7:00am to pickup my trailer, the persons who was suppose to open didn't show up so the manager had to be called-in. Dru, who as the other employee who did show up on-time was very apologetic for her co-worker and was very sweet and polite to us. I would give Dru an “A+” for her customer service! Thank you Dru for taking care of us during a bad situation.

Rick S. 
Évaluation :
2

I wanted to see my storage room, and unload distance so the young lady sent me around the building to the second floor without a code to get in, so back to the counter. Then another young lady decided to help me, and took me thru the building and showed me my unit, not convenient. So she pick another one, sent me around the building to unload, and the doors was locked I couldn't get in. She said oh she forgot she would be there in a few minutes.After almost 2 hours there I just cancel my order and left.. No free month storage is worth being inconvenient this much

BENJAMIN C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEANNE R. 
Évaluation :
5

They helped us find the part that we needed when we couldn't get all the lights to work which made it possible for us to take the dolly

SHAWN O. 
Évaluation :
3

Windshield was extremely dirty on pickup.

KEEGAN S. 
Évaluation :
5

Don't change a thing!

ELIJAH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R.  |  Premières impressions 
Évaluation :
5

Nothing. This location is awesome. The entire staff was helpful and really friendly. Great experience.

Justin R. 
Évaluation :
1

40 minutes late and they double your rate.

RYAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NORA M. 
Évaluation :
4

Had trouble contacting them via phone to extend the rental. I would call, they would say they were busy and take my name/number, and then I never heard back from them. I think I did this three times.

DARIN L. 
Évaluation :
5

Everyone was very nice. I had never driven a Uhaul before and the gentleman checking me in was so kind to me and explained everything, even helped me adjust the mirrors. The woman checking me in was very kind as well. Both had a great positive attitude. The site is in a great location and has everything you need for a move

CYNTHIA C. 
Évaluation :
5

Very friendly service, no problems dropping of the truck, truck did not have a cruise control, but My GPS has speed warnings and it let Me know if My speed wandered up to high and beeped at Me.

DOUGLAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

The owner was what made our sticky situation go smoothly. If it wasn't for her we may not have gotten my mother out of elder abuse situation that was preplaned with the Coralville location that did not enter the organization credit card number as told. Needless to say our issues got handled when they could have clearly said sorry but she didn't she held the truck u til the field rep & the organization for it worked out.

Janelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber S. 
Évaluation :
4

Improve communication and logistics. Original plans were made a month in advance at Corallville location. Lack of unboxed caused rerouting and 8 hours of extra driving.

MELINDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAINA R.  |  Expérience générale 
Évaluation :
5

Nothing.

STEPHEN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam N. 
Évaluation :
1

I reserved the truck specifically because I needed the truck overnight. When I arrived I used the online check in and found the truck. When I went inside to receive my key the employees behind the counter were anything but professional. One of the employees had given the key for my reserved truck away before I had gotten there. There was a lot of talking on the phone in a very unprofessional manner to were they offered me a larger truck. I didn't need nor want a larger truck, but I was willing to take it. The employee assured me that I'd have it for the same 24 hour time frame. While on the same or different phone call I was told that I'd have to have the new larger truck back by 6pm. As the employees already put me an hour behind schedule this was going to push it. I was left with little options either I took a cargo van and I could have it back overnight, take the larger truck and have it back by 6 or they'd refund my money. This was unacceptable, but I was left with no other options as I needed a truck to move. We were only able to move half of what we need to move because of this tight time frame. The larger truck had a massive exhaust leak at while it had 60 thousand miles on it, it drove like it had 200+ thousand miles on it. My entire experience was awful, and I will not recommend this location nor your company to anyone.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL E V. 
Évaluation :
1

It was awful, our reservation was ‘bumped' x3 in spite of reserving 6 weeks ahead. Staff not concerned or helpful AT ALL, ended up sitting with my daughter's possessions on the lawn of her old apartment for 5 hours, YES 5 Hours! While I sat outside with it. Then we were told we could only have it from 5pm until 9 am, and we're told if we were late in returning it we would be charged. Her uncle ended up on hold for 45 minutes trying to reach someone on the 800#. He spoke with Christy (I think was her name) who was AMAZING, and kind, she fixed the reservation so we had it until 430 pm and sent confirmation. When we went to return it, early I might add, they tried to charge us for a late fee. I appreciate the fact that is was a busy college move in day, but damn! We made a reservation 6 weeks ahead, why were WE bumped x3, starting with the original reservation we made on line, only to receive a call a few days later to let me know the truck I was allowed to reserve online was never available.?! I don't know what we will do next year, but it won't be uhaul

AARON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DYLAN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P.  |  Premières impressions 
Évaluation :
2

I called the facility with a question and the person I spoke with was rather rude and unhelpful, even right off the bat upon answering the phone. After arguing with me for several minutes, the employee was able to solve the issue I had called about in 10 seconds which made the rest of the call feel like a waste of time. The unit that was made available for me was very dirty and chalky on the ground. It looked like cement dust or flour and it was everywhere. I had to lay down sheets to prevent my belongings from being caked in it. The one positive is that it was very easy to get into the unit and the loading area was very large

Luke H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
5

Great service and friendly staff! Thank you!

ALAINA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Z.  |  Premières impressions 
Évaluation :
5

There was an issue with my reservation but, the local staff made the right decisions and took care of us.

ROBERT S.  |  Premières impressions 
Évaluation :
5

We arrived on a Saturday and there were 8-10 people in line. You could sense that the uhaul employees were feeling the pressure but they were very helpful and polite and handled our reservation very well. Great effort and attitude all around. Will use this location again.

KYLE L.  |  Premières impressions 
Évaluation :
5

Staff remembered me from the phone call and answered all questions. Everything went smoothly.

Alan R.  |  Premières impressions 
Évaluation :
3

Would be nice to see refunds for unused portions of monthly rent... Or offer weekly storage rates.. Overall very much liked our experience with uhaul

MATTHEW B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lavenia C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bret b.  |  Premières impressions 
Évaluation :
3

More accurate directions on which door or loading/unloading areas is closest to my storage unit would have been helpful. Also not very clear, in fact nonexistent instructions on how to open the loading dock doors without setting the alarms off. Or do they go off regardless? I wouldn't know. No signs or instructions. I'm talking about the big drive in doors not the entrance/exit doors.

Tricia M.  |  Online Move In 
Évaluation :
4

The price for a small one 85 $dollars is kinda to high but everything else was pretty good and they where under staff at the westdale location so helping customers took long also

Stacie B.  |  Expérience générale 
Évaluation :
1

Small elevator so multiple trips and had to throw out couch and bed springs cause they wouldn't fin on the elevator or stairway. Took way to long. I had a 10 by 10 by 10 and there were ones ready to use on the first floor yet I had to go to the second. Not happy at all

GIOVANNI A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F.  |  Premières impressions 
Évaluation :
1

It took over half an hour to get set up, despite already having a reservation. (That's half an hour at the counter, not in line - I wouldn't blame a long line on employees.) Staff took an extremely long time to enter my information, and in some cases I had to spell my name or street address up to four times. For example, when I gave them the name "Margie" and spelled it for them, they spelled it "marde". I then respelled it, and they spelled it "marde" again. I had to spell it twice more before they spelled it correctly. Staff failed to apply my month of free storage from my reservation, and I had to point it out and then they had to back up and do it again. Staff told me I was using the same phone number twice, when I was in fact using two different phone numbers that simply had some digits in common - I have no idea why they couldn't tell two different phone numbers apart, but I had to argue with them for over a minute before they would acknowledge that two distinct phone numbers were not in fact the same phone number. Staff assigned me to the unit in the furthest back of the facility, even though there appeared to be plenty of units available closer to the loading area. (This one could be on the system, or maybe none of those units were the right size. I would normally give them the benefit of the doubt here, were it not for everything else that went wrong.) Staff did not explain the layout of the facility, and pointed me towards the wrong loading area. Staff did not explain how the alarm system worked, or where I was supposed to swipe my access card. I had to provide two street addresses and three phone numbers, and the staff would not explain why. Overall this was one of the worst experiences I've ever had at any business, and if anyone I know ever needs storage I will be strongly recommending that they go anywhere but here.

Gabriel L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA B.  |  Premières impressions 
Évaluation :
5

Thank you for the wonderful experience

gary d.  |  Premières impressions 
Évaluation :
5

The manager there, by the name Janice, was very helpful and very pleasant soul to talk to. She made me feel as a welcomed customer which in turn made my experience very pleasant. I Thank God for someone of her nature and heart.

Tony B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolynn B.  |  Expérience générale 
Évaluation :
5

Keep up the great work and still friendly

Theodore P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salifou Z.  |  Expérience générale 
Évaluation :
5

Thanks for the great service!!

Melissa B.  |  Premières impressions 
Évaluation :
5

clean. quick. easy. Agent at the front desk was VERY helpful, courteous, etc, etc.

Gary L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY S.  |  Premières impressions 
Évaluation :
5

Many thanks to the management. We hope to do another business with the management.

Darius N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil M.  |  Premières impressions 
Évaluation :
5

I have already been recommending U Haul storage to many people!!! Janet & the staff there are wonderful!!

Lu Ann P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A.  |  Online Move In 
Évaluation :
5

I have used this location a number of times...,Always great Respectful customer service, they also follow up to check if everything was okay!

Brenda B.  |  Online Move In 
Évaluation :
4

I can't remember his long name now, but the young man from Haiti was especially friendly and helpful. He manhandled the trailer back into its tight parking spot to save me from the frustration of backing it in, which is not one of my finer skills. And the young woman who assisted with the pick up of the trailer was equally delightful to work with.

sherry g.  |  Premières impressions 
Évaluation :
5

Always very helpful and friendly. Could not have been handier for our move with over 50 years of accumulation. Three U-Boxes and a storage unit made everything smooth for us to transition at our own pace. Thank you Janet and staff!

Joseph W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Wayd L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff f.  |  Premières impressions 
Évaluation :
5

All the staff were very helpful and friendly. I only needed a storage unit for short term, and so when it was time for me to "move out" it was the quickest and most simple process I've ever gone through! No hassle, no fuss. I will definitely be back if I ever need a storage unit again.

Jessica M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyanna l.  |  Premières impressions 
Évaluation :
5

Everything great...

Randall W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy H.  |  Expérience générale 
Évaluation :
5

So glad to see the clever re-use of former Younkers building, mirrors on pillars, marble floor sections and overhead signs. Sometime after COVID you ought to have an open house. Will definitely recommend to others.

judy f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lu Ann P.  |  Premières impressions 
Évaluation :
5

We rented after the derecho destroyed my office in the ice arena. I had a lot of equipment that needed housing and the manager bent over backwards to help me and my staff. We were there for hours at a time, sorting and organizing, and she checked on me constantly, helping with brooms, carts, etc as I needed. I can't say enough to thank them for their help when I needed it most!

Heather A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maren and Bruce T.  |  Expérience générale 
Évaluation :
5

You’re the best

Fidel T.  |  Expérience générale 
Évaluation :
5

the owner Janet. Went above and beyond to help me with my particular situation. Even going so far as to provide me with a lock after she forgot to mention it during our transaction. Great great work.

Jesse J.  |  Premières impressions 
Évaluation :
5

Like the features of having interior climate controlled storage and security of alarm system.

Carl B.  |  Online Move In 
Évaluation :
1

This facility "lost" my reservation when I arrived, a reservation that I made 3 months in advance. The reason for losing it was that other customers bought them up - that means that a reservation doesn't mean anything at UHUAL. very little help when I had a question or request, most of the conversations ended with statements like "I don't know". I move very frequently and I constantly have issues with UHUAL, but this facility, their staff, and their lack of responsibility over my possessions has pushed me to NEVER use UHUAL again. If I could, I would give Zero Stars.

Samantha C.  |  Expérience générale 
Évaluation :
5

Janet leads an outstanding team! They were always friendly, helpful and very knowledgeable! When an issue did arise (which were very few) they addressed it promptly and professionally. I highly recommend this location and will use them again whenever I need their services.

Daniel R.  |  Expérience générale 
Évaluation :
4

Our online reservation got lost. 800 # call day of corrected. Original space I reserved was way too small. We were able to up-size. Very slick operation. Loved the unloading area. Doors onto storage area responded very quickly.We had good weather for moving but I can see how great this would be in the winter or on rainy day. Staff was very helpful.

judy f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice w.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. And care for the customer needs

Larry Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amadou B.  |  Premières impressions 
Évaluation :
5

Very efficient and friendly employees makes your location stand out.

Jerry B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Online Move In 
Évaluation :
4

Janet is very professional, And the way she conducted herself and made us feel welcome

christa j.  |  Premières impressions 
Évaluation :
5

Very happy and satisfied with the facility,how secured it is and clean. But most of all I am grateful to Miss Janet's "Amazing" hospitality and how thorough she explained everything. So impressed! God Bless you and Stay Safe

andrei T.  |  Premières impressions 
Évaluation :
5

The person who helped me with this process (I wish I had gotten her name) was very knowledgeable, friendly, and efficient. Renting my storage unit was a smooth process. The facility itself is in great shape. Would recommend to anyone looking for storage in Cedar Rapids!

Adam K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J.  |  Premières impressions 
Évaluation :
5

Manager and staff were amazing! The manager was training the new staff member who was helping us, and her patience and instruction was inspirational! Her trainee was kind, and ensured our experience was a good one. U-Haul storage is a much needed service in our area, and my wife and I are glad you are in town, especially with such a great staff! Merci.

James J.  |  Premières impressions 
Évaluation :
5

Great job

adult beverage s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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