Customer Reviews for U-Haul Moving & Storage of Westdale

1 336 évaluations

2800 Edgewood Rd SW   Cedar Rapids, IA 52404
(@ Westdale Mall)

(319) 540-8732

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(319) 540-8732

2800 Edgewood Rd SW
Cedar Rapids, IA 52404
(@ Westdale Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

yvonne J. 
Évaluation :
3

Renting the truck/picking up was great. I was assisted by Edwen and he was very helpful, professional and explained everything to me thoroughly. However, when I returned the truck I was met with Skylar who was extremely rude, wouldn't answer any of my questions and tried to make feel bad when I told him there was a mistake with the gas reading when I left the place and that the guy that worked that day told me “it's ok, it's a little bit lower but just bring it the same way, I'll be here when you come back” but of course he wasn't there when I got back so when I told Skylar that, he basically laughed at me & said “ we'll, you should've checked the text msg they sent you” and walked off. Unbelievable, unprofessional and unacceptable.

LINDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn N.  |  Expérience générale 
Évaluation :
5

Fast and easy to setup pickup time. Excellent service in store. Will definitely be back if I need a trailer for anything else.

Ben S. 
Évaluation :
2

Pickup truck windshield was so filthy it was dangerous to drive. I had to stop on my way home to clean the windshield. “Change oil” message was displayed on the instrument cluster at the beginning. We paid $300 more than the total shown on the website. Absolutely unacceptable and infuriating. Manager did not come out to address the situation.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayelin M. 
Évaluation :
4

Clean, yes. Very old trailer. Lots of damage. Tires were "ok" but with a 1200 mile trip.......I was concerned.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle h.  |  Premières impressions 
Évaluation :
2

We ordered our truck online yo pick up at 7am and online it said we had the truck for 6hrs max. Went to pick it up and we were told we only have 4hrs cuz they are booked and other people have it reserved at 11. That was not cool! We had to bust our butts hauling to get that truck back in time. Very disappointing. And them on top of that it ended up costing me over $109 plus $50 in gas! Not worth it in my opinion!

Kellie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jena S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela D. 
Évaluation :
5

I would highly recommend this location and the staff was great. They tried to get me some funds returned, but I expected a large discount due to the pick up location problems. Easy return(s) and clean an convenient location.

Daron T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alishia W. 
Évaluation :
3

Outside doors wouldn't open automatically for vehicles to go in a couple of times during regular business hours. The directions for getting through the locked door when this happens are very unclear. Perhaps it should be posted: (as I learned): Swipe your card in the right terminal, then in the left terminal, to enter. There could be more of the rolling carts (non-mattress); when a couple of customers were moving at the same time, one had to carry things by hand instead of using the cart.

Tim W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eleanor M.  |  Premières impressions 
Évaluation :
5

The staff was very friendly very knowledgeable and took the time to answer all my questions even though the phone continuously rang and there was a line of people waiting to be helped.

DEBRA D.  |  Premières impressions 
Évaluation :
2

The app crashes and malfunctions all the time. We couldn't pick up because the pick up button wouldn't come up after our first time. And the second time we tried to pick up the app crashed mid try and we had to get help again. Very displeased with virtual pick up over all. And the customer service people on chat are the worst and tell you to just call.

Sydney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don W. 
Évaluation :
5

Janet and her staff are always friendly when I come in ! I am so glad we have a place available to store items until needed

JENNIFER H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNY F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
2

I cannot phathom how Janet represents such a wonderful company. She is an embarrassment to U-Haul corporation.

matthias b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA E.  |  Premières impressions 
Évaluation :
2

Reserved a truck, furniture Dolly, and smaller dolly(2-wheeler “truck”). Get there, and woman says the 2 dollys I reserved are not available, and just because I reserved them does not guarantee availability. Huh??? Then why the heck even reserve anything??? Bad philosophy. I had no choice but to instead rent an obnoxious, too big appliance Dolly.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefan V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELLE D. 
Évaluation :
2

I reserved both a furniture dolly and a utility dolly for moving, and they had neither on hand, so the only choice I had was an obnoxious appliance dolly. A woman told me, “Reserving doesn't guarantee availability”…. what!?!?? That is a ridiculous policy!! Why even have the ability to reserve if it's not guaranteed?? So it's a guessing game if you actually get the supplies you need. Wow, great practice there, UHaul.

Thomas S. 
Évaluation :
5

Personnel were very perfessional and kind.

ALLEN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trentin E. 
Évaluation :
2

I picked up the U Haul in Fitchburg and was told there there was no gas in the truck. I looked down when I started the truck and it said 24 miles left til empty. I brought the truck back in Cedar Rapids only to be informed that I owe them $13,2 for gas I was willing to pay that until the attendant came back and told me that I owed another $20 for a gas surcharge. I walked out very upset and refused to pay these fee. I brought the truck back the same way I got it..EMPTY! I'll never do business with you people and will let people know what happened today. Also I did not receive a contract for two days after I picked up the truck. It was emailed to me. Never got the opportunity to read the contract before I picked up the truck.

Christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zack K. 
Évaluation :
4

Had a mix-up on the trailer during our pick-up. We were originally given a on-way-trailer. Had to go back to the store and exchange it for a different trailer. This added a delay to our schedule. Other then that, our experience was good!

Rick S. 
Évaluation :
4

I was disappointed in the engagement. I had to travel from the original location in Iowa City to Cedar Rapids to pick up the trailer. The trailer should have been transferred to Iowa City for me, the customer. The trailer I booked was not available, but U-Haul did give me a larger trailer for the same cost. Lastly, I was billed and my CC charged for items I did not order and it took several days and phone calls to get this taken care of. However, the staff at both locations and the customer service person at the order store were all very nice.

Gerald A. 
Évaluation :
2

Mislead on reaervation picking pickup and rope locations but uhaul kept changing this since it was a one way.. I called to verify status then I get a text saying in needed to pick the trailer 1-1_2 hours away . They sit on hold to get corrected. Was told I would get a call before 6 nighy before pickup but never happened so I had to call again.. Phone systems sucks many minutes on hold and transfer just so I could get my original request.. Pickup and drop people were polite . Very stressful

scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B. 
Évaluation :
5

Rien

Jerry S. 
Évaluation :
5

Team member was excellent. Friendly, informative and knowledgeable.

Robert D. 
Évaluation :
5

Get a hourly rate after hours…

Doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estefany S. 
Évaluation :
5

Address does not properly show up on google maps. Needs to be adjusted.

Shannon R. 
Évaluation :
2

had to drive an extra 20 miles to pickup. found this out the morning of... equipment we ordered was not in truck.

jonathan A. 
Évaluation :
5

UHaul customer service caused a lot of confusion. First, they called to tell me that the pick-up location was not specified (although it was in my confirmation information. Then, they called me me the night before my pickup saying the trailer I rented had to be taken out of service. Then I had to ask if they had a replacement that was the same size. They did, so what was the purpose of the call? It was unnecessary and left me with the impression that customer service did not know what they were doing. This is no reflection on my local pickup location.

Mark P. 
Évaluation :
5

Nothing! Satisfactory from start to finish!

micheal K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsey H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wayne S. 
Évaluation :
5

I really appreciate what you're doing to keep your customers in top of your preoccupation. For now there is nothing to comment about your service because everything is great Will continue to be your best customer and ask as soon as possible we're in need. Again thanks for everything.

GRACIA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
5

Probably the easiest and most positive U-Haul experience I have ever had. It was quick. The people were responsive and planful. They reached out to us ahead of time when a piece of equipment wasn't available and offered it to us at the same price. Previously (at other facilities) we would arrive and we were charged for equipment they didn't have even though it was pre-ordered...leaving us in a lurch. We have arrived at U hauls and they didn't have our truck, but we were charged. I appreciate this facility and will return here for sure.

Kimberly M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve L. 
Évaluation :
5

They were very accommodating and professional. Great service!

Steve D. 
Évaluation :
5

Very nice and helpful.

Teri A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
1

This transaction was made very difficult by UHaul corporate and their procedures for scheduling equipment. My local vendor had the trailer I needed, but UHaul would not rent it because "it's part of a different fleet". (1 way vs. local rental). I had to cancel my reservation and create a new one at a different location. I was told that if the closer location had not rented the trailer I needed the day before I needed it, they would change my reservation and schedule the original trailer. The day before my rental, I was informed that my reservation was sent to a Corporate UHaul store because the 2nd trailer wasn't available. I was told that I could not rent the original trailer. The next day, I arrived at the Corporate location (which is an extra 20 miles away in another town), and they did not have a local rental trailer available and had to rent a trailer from the 1-way fleet. The manager at that location took my card for incidentals, but ended up renting the trailer to me for free after reviewing all of the notes and issues with my rental. All of the UHaul offices were very helpful, but put under unnecessary stress because of UHaul's policy on 1-way vs. local rentals. The location I wanted to rent from is just over a mile from where I needed the rental. The second location is just over 8 miles. The Corporate location is just over 20 miles. This whole scenario could have been avoided, but instead cost me extra gas, and several hours of drive, phone and counter time to rent from your company.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rainsford B. 
Évaluation :
4

I was in line at 8:00 am to pick up my rental. There was one customer in front of me… 2 phone calls after him and 25 minutes later I was helped. Put calls on hold! The girl was very friendly thou… I was just on a very tight schedule.

AMY L. 
Évaluation :
5

I couldn't get the check-in app to work, but the gentleman checking it in did it very quickly and effciently. He was very friendly and helpful.

Kyle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G. 
Évaluation :
5

I did the online check in thinking it would save time when I arrived, but they asked me to go through the same questions once I arrived and I had to pay again, despite having the credit card loaded from the online checking. This seems like a UHAUL corporate issue, not a location specific issue.

Dustin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talika W. 
Évaluation :
2

I was double booked on a truck and check in time changed. When I called to see why they said a truck went down. I volunteered to driver to a further location so myself and the other person renting would not be impacted as long as the additional miles were taken care of and was told they would be. The miles were not taken care of and the store was not assisting, they dropped the mileage rate but that didn't even come close to covering it my lost $. No solutions, person I was dealing with was nice but didn't know what to do with this issue, manager didn't seem like she cared to help, and I should be greatful for what she was able to do. Ultimately At the end they lied to me. Some number they called told him to process the payment and they would fix on their side to get ride or me, which they did not. Truck was also dusty on outside and in the box. Cab area was good.

STEVEN L. 
Évaluation :
5

The whole experience was fast and painless. I'll definitely be coming back to this location and Uhaul in general

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
2

U-Haul corporate computer system went down while I was there. Took a long time to get hitched up and on the road because of U-Haul corporate system failure. The staff were kind and apologetic, but it was out of their control to fix.

Benjamin M. 
Évaluation :
5

The drop off location was not on the contract, when I originally placed the order I picked the drop off. At this location they told me to call the 800# and that took almost 45min just to get so.wone on the phone..

Socorro G. 
Évaluation :
3

Listen to what the customer was saying.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murlaine M. 
Évaluation :
1

This was my third location , in one day, to pick up. First of all I had made a reservation for a 6X12 trailer. They had all of my car info. When I went to hook up, my car was no able to pull, as it was too small. The computer said it was able to pull. Then I was sent to another Uhaul facility to get a 10' truck and dolly, but my car is a Subaru, and can't be pulled by a dolly, even though dispatch had all my car info and sent me to this location. I then went to a third location and got a 15' truck and dispatch had reserved a dolly again, but I can't use a dolly! I had to drive to another location the next day, 30 minutes away, to get a car transport and they had trouble with the reservation!!!! Finally got the car transport connected and had to drive back to get my car. The young man at the Edgewood store was very nice and helpful!!! This was a messed up day!!! It added to the stress of moving!!!!

Julia V. 
Évaluation :
5

Janet does a great job running this location

Kent F. 
Évaluation :
5

The local U-Haul locations are great, the national level makes renting a truck difficult and needlessly frustrating. I had to reserve and confirm at two separate locations only to end up at a third location. The first reservation was made in person and I was not informed about the 30+ mile change for two days. Better communication between the national and lical levels would be a huge improvement.

aaron T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill O. 
Évaluation :
5

The employees onsite did a good job, but could have used an additional employee or two to help with the Saturday morning rush.

Steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn C. 
Évaluation :
5

The system was slow, which created a long queue.

billy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kadhum A. 
Évaluation :
1

Took almost 45 min past my reservation time due to damaged trucks and issues with them. They will not return emails or messages. They will not honor the “$50 reservation guarantee” or address the multiple safety violation issues with the truck. 1st truck assigned to me was so badly damaged on the driver's door and fender you cannot open it without the door springing back and hitting you. The door seam and fender are crushed so opening the door causes the fender to be shoved in. This adds a spring tension so as soon as you let go of the door, it swings at you shutting. I refused this truck for the condition it is in. The 2nd truck didn't have all the damages marked with the X, and there was a black box and wires resting on the brake pedal. How are you supposed to drive with wires hanging down in the way of the pedals and a box the size of your hand laying on the brake pedal? I had to have them tape it up under the dash out of the way of the brake pedal to even be able to drive it. Because of the issues I was now 45 min behind schedule. This 2nd truck should have been returned and a 3rd one issued. The drivers mirror could not be adjusted. The employee even tried and could not get it to move. So I was looking back at the driver's door and box corner. I could not see down the side of the truck or traffic so I was blind. I only have the very small spot mirror to use as a review mirror. The steering was junk. It swerved back and forth, left to right, every 20 feet. You had to keep moving the wheel to try and keep it in its lane. At highway speed you were having to move the wheel a good 5-7 inches back and forth every few seconds and you still would go into the shoulder and into other lanes. The engine power was almost nothing. Getting onto the highway I could not even reach the min speed by the time I had to merge. With the mirror issue, steering issues, and lack of power I almost got hit by a semi as I was merging. Using a small 4” mirror and trying to focus on a parabolic mirror and fighting the steering and trying to get up to speed resulted in a semi forcing me completely onto the shoulder. If I would not have taken the shoulder I would have collided with the semi. Later after loading items I was over heated and turned on the AC. The AC didn't work. It would only run about 2 mins and shut off. So I had to drive out of my way to a gas station to cool off. This added miles and fuel usage. The odometer was also not correct when I left Uhaul. I took a pic and could not get the upload link to work. Maybe it was because of getting multiple links from changing trucks. I informed the employees at the time of return. They didn't care about any of the issues. I was told a manager “might or might not call you”. Really? After saftey issues and other issues and you can't be bothered? I emailed Uhaul and still have not got a response. The truck should not be on the roadway. I am looking into who (DOT or whoever) to report the trucks conditions to have them pulled off the roadway until they are fixed. This uhaul place will get someone killed. To use the mirror you have to have you chest touching the steering wheel leaning forward all the way so you head is over the wheel. So the few times I tried that, while driving and having to fight the steering wheel, I sprained my lower back. This location could not care any less. So if you want broken down trucks that are not safe to drive and don't even have working mirrors, go to this location. Bring along you duct tape to tape things hanging down in the way of the pedals as well. If you don't care about uncontrolled swerving out of your lane every 20 feet, go with their trucks.

mike L. 
Évaluation :
5

Guy come out, looked over my return and said everything was good. Asked everything go well and I answered it did. Thanks

Richard S. 
Évaluation :
5

Van ran great and the people that work in Westdale location are wonderful!

Stacy M. 
Évaluation :
2

See above

RANDY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy K. 
Évaluation :
5

The check engine light came on a few hours into our trip and we stopped at an AutoZone to have a diagnostic run (P0335 ignition coil E random misfire detected). We called U-Haul roadside assistance to let them know. The check engine light then went off the rest of day 1 and all of day 2. On day 3, it came back on and was still on when we returned the truck. One of the cup holders was broken, but other than that it was a good trip. We got what we needed to get where it needed to go.

Julie Q. 
Évaluation :
2

Car trailer had no brakes. And kept slamming into my truck. Had a bad vibration

Jerry H. 
Évaluation :
5

reserved a covered trailer (6X12); was ready when I had it reserved. The employee helped me hook it up and placed the moving blankets in the trailer for me. Drove through heavy rains and flooded roads and all the contents remained dry with no issues.

Kerry K. 
Évaluation :
5

Everything was great!!!

Bev H. 
Évaluation :
5

Everything was great.

Roger R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loren D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
4

I reserved a small utility trailer. That was easy, but then the cart is auto filled with blankets, boxes, and moving supplies that you must decline over and over. Finally, you enter the credit card information and complete the reservation. However, when I arrived at the pickup location, I had to answer the same questions and provide my credit card again. I thought the reservation and checkout was too long for a simple utility trailer.

Jeffrey A. 
Évaluation :
4

I was not happy with the fact that although I was charged for a whole month and did not use the whole month I received no money back. I wont use them again

Susan L. 
Évaluation :
1

A lady that helped me at the counter was very rude very honest very unacceptable will not be returning to this location

Kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott E. 
Évaluation :
4

The packers were the problem 3 of the heavy-duty plastic tubs were smashed the lids and sides were crushed. The boxes purchased at Uhaul were broken with big holes in them along the sides and bottom. The items shifted in transit.

Susan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce J. 
Évaluation :
5

U-Haul service representatives were polite, helpful and competent. Utility trailer was serviceable for the intended task. Administrative duties needed to process outbound aspect of the rental was a bit tedious, return process was more streamlined.

Charles S. 
Évaluation :
5

The staff was super helpful in finding me the space I needed and It ended up being a great locker, amazing what 5 more feet will do for you.

leah b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELS F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEAN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon N.  |  Premières impressions 
Évaluation :
3

Storing with uhaul was amazing but the main girl that answers the phone needs an attitude check.

jake k.  |  Expérience générale 
Évaluation :
1

Unit was not accessible, door latch was jammed. Unable to unload my truck and was told the only person who can fix the door is at lunch and would have it fixed in the next hour. Came back two hours later and still no access. The clerk said everyone was busy and not able to fix the door, even though the general manager and three uniformed employees were out by the main entrance smoking the entire time. Makes absolutely NO sense, this was not a result of a lack of employees but a result of laziness. Wasted an entire day dealing with inept employees and obviously management, and still do not have a rental unit to unload my truck.

DAVID C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tre W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne P.  |  Expérience générale 
Évaluation :
5

The staff was very helpful.

Richard S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine s.  |  Premières impressions 
Évaluation :
4

It may be helpful to have at least 2 people available at the desk. I waited over 15 minutes to ask a question while hearing 2 people talking and laughing just out of view. They can all hear the door ding when opened so they know there is more than one person in the store. Overall experience was what I needed at the right time. Merci!

Theresa f.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan F.  |  Expérience générale 
Évaluation :
4

No one's perfect!

LESTER P.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicholas K.  |  Expérience générale 
Évaluation :
3

Service was good and all ... Clean building and equipment is great ... But the guy at the counter seemed nervous and I was there for about an hour waiting for him to figure out what he was doing ... He was not very knowledgeable about how to rent equipment... But I would return to this location

Bobby M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY C.  |  Expérience générale 
Évaluation :
3

The staff did not show me how to use the access card so I figured it out myself

Crystal H.  |  Expérience générale 
Évaluation :
5

The guy who waited on me was very courteous and helpful

Amy P.  |  Premières impressions 
Évaluation :
5

I was very impressed! David Larison

DAVID L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashid V.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IsaacTeye N.  |  Premières impressions 
Évaluation :
5

All staff have been so friendly and helpful. When I couldn't figure out how to get in with card, they took time to go with me and showed me how. Yesterday they helped me find an additional unit right across from original. When I went to switch stuff around, the staff cleaning units were friendly. It is not often that you get genuine customer service anymore. Thank you for providing.

Vicky B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S.  |  Premières impressions 
Évaluation :
2

Unit was locked when we arrived even after 4 phone calls and sending someone to obtain the unit. Arrived after hours unit locked. Called in the am assured by Drew it was now unlocked and available. Arrived 45 minutes later it was still locked! Talked to go she said people make mistakes i agree but Drew blatantly lied. She had me on hold 5 minutes while she went to see why their lock was still on it and then assured me it was unlocked! Don't trust her one bit.

Tim H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

suzanne G.  |  Premières impressions 
Évaluation :
5

Good experience, friendly staff. Good experience.

jerry j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zendra R.  |  Premières impressions 
Évaluation :
5

I have rented Car Trailers before and now this Unit. Dru has helped me several times and I have always been impressed with Her. Professional and courteous, she is a valuable asset to U Haul. David Larison, Major US Army Retired.

DAVID L.  |  Premières impressions 
Évaluation :
5

Very nice and helpful staff... very busy but they handled it all so well!

Jenny H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK F.  |  Premières impressions 
Évaluation :
1

Staff was not helpful at all. They initially gave us the wrong sized unit and would not even come to look at it. It took hours for us to even get into the right one. The staff also continuously took calls while they were helping us at the counter.

TYLER K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andy F.  |  Expérience générale 
Évaluation :
5

Liked U-Haul offers climate control and that the units are alarmed. Nice to see carts available to move items into you storage unit. There was plenty of room to back up a truck and trailer into loading area. Le personnel était amical et serviable. The only issues I noticed was a truck parked in the loading area for a long period of time that was not actively moving items to and from a unit. I believe this to be a loading area and not a parking garage. The center overhead door was not working to loading area. The restroom facility I used had one toilet that would not flush and there was no soap in the dispenser. Those 3 minor things I mentioned did not affect my decision for my rating. Merci.

Garry I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney H.  |  Premières impressions 
Évaluation :
5

Everything was good but I got robbed on my rental

JOHN H.  |  Expérience générale 
Évaluation :
2

Too expensive and locks your stuff up if you don’t pay on time even if you will no longer be storing there.

Drew C.  |  Expérience générale 
Évaluation :
5

Pleased with climate control, cleanliness, and the ability to drive into the facility to load/unload.

Shane M.  |  Online Move In 
Évaluation :
5

The staff were great!

Linda R.  |  Expérience générale 
Évaluation :
3

The storage unit and check in were great. The uhaul truck experience on the other hand was a disaster, I'm very disappointed and had to spend more than I should have and more than what I was told.

Rachel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA B.  |  Expérience générale 
Évaluation :
5

staff is very friendly and helpful

TRACY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan N.  |  Expérience générale 
Évaluation :
5

Love the indoor units, security cameras and the alarm System that is installed with every unit it makes me feel better about my possessions at their facility and like the convenience of accessible dollies within the unit helps a lot

Jennifer F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W.  |  Expérience générale 
Évaluation :
4

The only issue was truck rental. ND THEN THE LADY WAS RUDE

Brian F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne C.  |  Expérience générale 
Évaluation :
2

The new facility at Westdale is excellent. I did have some concerns about the service and procedures conducted in the store. If you are interested in hearing about them, please contact me again.

stew r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah V.  |  Expérience générale 
Évaluation :
5

A remember one time, excess waiting at the desk area, but generally well taken care of when someone was available. I imagine it is an uncommon issue.

Thomas H.  |  Expérience générale 
Évaluation :
5

Excellent place. Excellent staff. Wonderful experience. No complaints.

Michelle H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKisha j.  |  Expérience générale 
Évaluation :
2

I wanted to see my storage room, and unload distance so the young lady sent me around the building to the second floor without a code to get in, so back to the counter. Then another young lady decided to help me, and took me thru the building and showed me my unit, not convenient. So she pick another one, sent me around the building to unload, and the doors was locked I couldn't get in. She said oh she forgot she would be there in a few minutes.After almost 2 hours there I just cancel my order and left.. No free month storage is worth being inconvenient this much

BENJAMIN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAINA R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DYLAN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P.  |  Premières impressions 
Évaluation :
2

I called the facility with a question and the person I spoke with was rather rude and unhelpful, even right off the bat upon answering the phone. After arguing with me for several minutes, the employee was able to solve the issue I had called about in 10 seconds which made the rest of the call feel like a waste of time. The unit that was made available for me was very dirty and chalky on the ground. It looked like cement dust or flour and it was everywhere. I had to lay down sheets to prevent my belongings from being caked in it. The one positive is that it was very easy to get into the unit and the loading area was very large

Luke H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
5

Great service and friendly staff! Thank you!

ALAINA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Z.  |  Premières impressions 
Évaluation :
5

There was an issue with my reservation but, the local staff made the right decisions and took care of us.

ROBERT S.  |  Premières impressions 
Évaluation :
5

We arrived on a Saturday and there were 8-10 people in line. You could sense that the uhaul employees were feeling the pressure but they were very helpful and polite and handled our reservation very well. Great effort and attitude all around. Will use this location again.

KYLE L.  |  Premières impressions 
Évaluation :
5

Staff remembered me from the phone call and answered all questions. Everything went smoothly.

Alan R.  |  Premières impressions 
Évaluation :
3

Would be nice to see refunds for unused portions of monthly rent... Or offer weekly storage rates.. Overall very much liked our experience with uhaul

MATTHEW B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lavenia C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bret b.  |  Premières impressions 
Évaluation :
3

More accurate directions on which door or loading/unloading areas is closest to my storage unit would have been helpful. Also not very clear, in fact nonexistent instructions on how to open the loading dock doors without setting the alarms off. Or do they go off regardless? I wouldn't know. No signs or instructions. I'm talking about the big drive in doors not the entrance/exit doors.

Tricia M.  |  Online Move In 
Évaluation :
4

The price for a small one $85 dollars is kinda to high but everything else was pretty good and they where under staff at the westdale location so helping customers took long also

Stacie B.  |  Expérience générale 
Évaluation :
1

Small elevator so multiple trips and had to throw out couch and bed springs cause they wouldn't fin on the elevator or stairway. Took way to long. I had a 10 by 10 by 10 and there were ones ready to use on the first floor yet I had to go to the second. Not happy at all

GIOVANNI A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F.  |  Premières impressions 
Évaluation :
1

It took over half an hour to get set up, despite already having a reservation. (That's half an hour at the counter, not in line - I wouldn't blame a long line on employees.) Staff took an extremely long time to enter my information, and in some cases I had to spell my name or street address up to four times. For example, when I gave them the name "Margie" and spelled it for them, they spelled it "marde". I then respelled it, and they spelled it "marde" again. I had to spell it twice more before they spelled it correctly. Staff failed to apply my month of free storage from my reservation, and I had to point it out and then they had to back up and do it again. Staff told me I was using the same phone number twice, when I was in fact using two different phone numbers that simply had some digits in common - I have no idea why they couldn't tell two different phone numbers apart, but I had to argue with them for over a minute before they would acknowledge that two distinct phone numbers were not in fact the same phone number. Staff assigned me to the unit in the furthest back of the facility, even though there appeared to be plenty of units available closer to the loading area. (This one could be on the system, or maybe none of those units were the right size. I would normally give them the benefit of the doubt here, were it not for everything else that went wrong.) Staff did not explain the layout of the facility, and pointed me towards the wrong loading area. Staff did not explain how the alarm system worked, or where I was supposed to swipe my access card. I had to provide two street addresses and three phone numbers, and the staff would not explain why. Overall this was one of the worst experiences I've ever had at any business, and if anyone I know ever needs storage I will be strongly recommending that they go anywhere but here.

Gabriel L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA B.  |  Premières impressions 
Évaluation :
5

Thank you for the wonderful experience

gary d.  |  Premières impressions 
Évaluation :
5

The manager there, by the name Janice, was very helpful and very pleasant soul to talk to. She made me feel as a welcomed customer which in turn made my experience very pleasant. I Thank God for someone of her nature and heart.

Tony B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolynn B.  |  Expérience générale 
Évaluation :
5

Keep up the great work and still friendly

Theodore P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salifou Z.  |  Expérience générale 
Évaluation :
5

Thanks for the great service!!

jim d.  |  Premières impressions 
Évaluation :
5

clean. quick. easy. Agent at the front desk was VERY helpful, courteous, etc, etc.

Gary L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY S.  |  Premières impressions 
Évaluation :
5

Many thanks to the management. We hope to do another business with the management.

Darius N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil M.  |  Premières impressions 
Évaluation :
5

I have already been recommending U Haul storage to many people!!! Janet & the staff there are wonderful!!

Lu Ann P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A.  |  Online Move In 
Évaluation :
5

I have used this location a number of times...,Always great Respectful customer service, they also follow up to check if everything was okay!

Brenda B.  |  Online Move In 
Évaluation :