Customer Reviews for U-Haul Moving & Storage of Westdale

1 075 évaluations

2800 Edgewood Rd SW   Cedar Rapids, IA 52404
(@ Westdale Mall)

(319) 540-8732

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(319) 540-8732

2800 Edgewood Rd SW
Cedar Rapids, IA 52404
(@ Westdale Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE W. 
Évaluation :
4

Did not advise me that I was responsible for buying straps and ropes to secure my property to prevent damage

Sandra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy L.  |  Expérience générale 
Évaluation :
4

Very nice experience

JEFFREY F. 
Évaluation :
4

My reservation was moved from the 16th Ave. location to the Westdale location. Preston called the night before my pick up and notified me of the change in location. When talking to Preston I asked them about compensation for the change and he stated that there was a U-Haul guarantee that entitled me to 50 $due to the inconvenience. When I brought that up to the Westdale location they said somewhat aggressively “we're not paying that“. After that they told me that I need to contact the 16th Ave. location, and I told them that Preston was the one who told me to do it through them (through the Westdale location). The Westdale location attempted to charge the 16th Ave. location for the 50 $guarantee, but they could not figure out how to do it on their computers. I was told that they would have it figured out by the time I returned the equipment. I returned the equipment early and then called the next day and the person I spoke with said that they don't do anything with that on site, and I would need to call the corporate office. I called the corporate office and it was a 40 minute wait to talk to someone and I was not able to wait. The guarantee seems like a great thing on paper and as a marketing ploy, however it does not seem to be applicable when actually called for. I intend to follow up with the corporate office and the location to try and figure out what the next step will be, but if someone could contact me so we can get the guarantee finalized I would very much appreciate it. Other than that and the inconvenience of the location change things went well.

STEPHEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica B.  |  Online Move In 
Évaluation :
5

none

JUAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
4

Obviously need more staff, but so does everyone else. The trucks could be more detailed. But again sacrificed from being short staffed. So for being short staffed, it was a great experience.

CHRISTY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZACKARY B. 
Évaluation :
5

I loved driving the truck!!! Nice and clean!!!

SHERRI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE C. 
Évaluation :
4

Rachel and I can't remember the other gentleman's name but he was there to assist me on Saturday evening. They both went ABOVE AND BEYOND! Both are an asset to your team.

TASIHA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Nothing...everything was great.

TAWNYA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD H. 
Évaluation :
4

They changed me more than 7 $for gas for 5 miles of driving.

Kofi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

suzanne G.  |  Premières impressions 
Évaluation :
2

Guy is a jerk, Spense? Or Sly? Dunno but not cool.

BRENT M. 
Évaluation :
5

Both gals at rental time and return were very pleasant and helpful.

BARBARA T. 
Évaluation :
5

Nothing comes to mind.

STEVEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
4

Truck share 24/7 did not work, had to go inside to pick up truck.

EVAN G. 
Évaluation :
5

Just need bilingual personal

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS D. 
Évaluation :
5

Your facility and staff were great

ANDREW K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONI M. 
Évaluation :
5

Good experience, friendly staff. Good experience.

jerry j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY S. 
Évaluation :
3

My u-haul was NOT available at the original location that I reserved. When someone makes a reservation at a specific location, why is it NOT available?

MADISON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zendra R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY P. 
Évaluation :
2

I rented 1 appliance dolly and it was never received. When returning the truck, I made it known to the employees working. They aired me that a credit was applied. When reviewing my receipt, they added another appliance dolly and added a credit so my total ended up being the same.

Seth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
4

It would be more convenient for the customers if the trucks were brought up to the front door for pickup. My daughter and I had to walk 40 yards away carrying boxes to the rental van. Maybe because they seem to be short staffed.

FRANCES W. 
Évaluation :
5

Just improve your business

BRUNO NDONGALA T. 
Évaluation :
4

Only thing I don't like, they try to give you these clean looking pictures of the truck then send you off with dents dings, I did not approve an disputed several things. However pick up drop off was a little confusing but I appreciate the team working with me. Strong Uhaul and great gas mileage I didn't burn even a quarter tank moving 19 miles away GREAT!

DEVANTE W. 
Évaluation :
5

The sales person was very helpful and courteous even though trying to juggle the entire store on her own. Highly recommend that this young lady be considered for a rate increase.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

The staff was incredibly friendly and professional!!! Top rate!!

DEBRA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
5

I have rented Car Trailers before and now this Unit. Dru has helped me several times and I have always been impressed with Her. Professional and courteous, she is a valuable asset to U Haul. David Larison, Major US Army Retired.

DAVID L.  |  Premières impressions 
Évaluation :
5

Very nice and helpful staff... very busy but they handled it all so well!

Jenny H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azure A. 
Évaluation :
5

Very friendly and helpful staff.

MIKEL D. 
Évaluation :
3

Just a normal rental shop. Everyone knows their job and does it.

DONNA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK F.  |  Premières impressions 
Évaluation :
1

Staff was not helpful at all. They initially gave us the wrong sized unit and would not even come to look at it. It took hours for us to even get into the right one. The staff also continuously took calls while they were helping us at the counter.

TYLER K.  |  Expérience générale 
Évaluation :
3

I suppose more employees. (Like most businesses these days.) Waited a half hour to check a van in.

DEAN N. 
Évaluation :
5

I ordered a dolly and the app stated it would be with the truck when I picked it up, but it was not. When I went inside I was informed I could just take one from the front, but that was not made clear at all

Sarah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS CARLYLE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAURA H. 
Évaluation :
2

The location at Westdale is always so disorganized. Anytime we have had to go there any request always takes 2 to 3 times longer than it should. Most recently, our pod was supposed to be ready for pick up at 830 and it was ready at 1030.

NATHAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stuart M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan G. 
Évaluation :
5

Trailer leaked water - I reported at drop off

NILE D. 
Évaluation :
5

The app would not allow me to upload photos for the self check in procedure.

BENJAMIN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
5

Rapide et sympathique

Jason M. 
Évaluation :
2

Picking up the truck took me almost an hour. Dropping off took over 30 minutes

MICHAEL T. 
Évaluation :
5

All good 👍

Joseph G. 
Évaluation :
4

Seat wouldn't move. Reservation was for 9. When we came at 9:30, our truck hadn't been checked in from the previous renters. We weren't able to leave until well after 10, and we had friends waiting for us to assist with the move.

PATRICIA V. 
Évaluation :
5

The staff were very helpful and friendly

SALAH A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AMANDA L. 
Évaluation :
2

I called on Friday morning to change my pick up time. The gentleman who I spoke with on the phone was very disorganized and had a difficult time making the adjustment. Then he mistakenly changed my pickup day so when I arrived to pick up the truck, the truck wasn't available.

ANDREW B. 
Évaluation :
2

I selected an appliance dolly when I reserved on line but when I arrived at the Westfalen location, there were none left. Had to use a standard dolly and hurt my back and shoulder doing so.

RONALD W. 
Évaluation :
5

great customer service at the Edgewood site. I had to talk with someone on the phone from a different place and she told me twice i was rude! I had asked her twice to slow down, as she spoke very, very fast. She had a heavy accent . I was not rude and I didn't get her name because she spoke so fast. When I asked her to repeat it , again she said I was rude. I did not appreciate her at all. She is not like the people at Edgewood store in Cedar Rapids Iowa. They are super!!

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
5

Nothing. Great experience. Very helpful and friendly.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F.  |  Premières impressions 
Évaluation :
3

I was upgraded from a 15 foot to a 17 foot truck for free since they were out of 15 foot trucks (even though I reserved it a few weeks in advance. I originally specified picking up at this location and returning at a different location. However, when I was upgraded, the 17 foot truck apparently had to be returned at this location, but I was never informed of this. When I called about this to get it fixed, I was blamed because I agreed to taking the 17 foot truck, even though I was never informed. The lady said it would have been highlighted on the contract that I signed, however I did it on my phone, and the check in process never informed me of this, and the lady said she doesn't know what the phone does. This forced me to put extra miles on the truck and pay more. The lady was also not very understanding or nice.

Cody G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andy F.  |  Expérience générale 
Évaluation :
5

Liked U-Haul offers climate control and that the units are alarmed. Nice to see carts available to move items into you storage unit. There was plenty of room to back up a truck and trailer into loading area. Le personnel était amical et serviable. The only issues I noticed was a truck parked in the loading area for a long period of time that was not actively moving items to and from a unit. I believe this to be a loading area and not a parking garage. The center overhead door was not working to loading area. The restroom facility I used had one toilet that would not flush and there was no soap in the dispenser. Those 3 minor things I mentioned did not affect my decision for my rating. Merci.

Garry I.  |  Premières impressions 
Évaluation :
5

Everything is good

AYUB M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
5

Great experience. Everyone was very helpful. Patti & Dave were both great to work with.

Brett U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney H.  |  Premières impressions 
Évaluation :
2

Richard of Richard's Moving was Awful!!!! He opened the ubox door, without considering load shift. Richard was LOUD, OBNOXIOUS, INCONSIDERATE, I could go on forever…. Heads up NEVER let him unload your ubox.

Karen M. 
Évaluation :
5

There was a mix up when we rented the 4x8 trailer. They had put us in for a 2 way when it was just a 1 way rental. It was a walk-in rental, Mistakes happen, so I'm not mad about it. They're getting it figured out. The process of moving has been stressful and the staff were super helpful the last few months with storage, truck and trailer rentals. Probably the easiest part of this entire moving experience has been dealing with your Uhaul facilities in the Cedar Rapids, IA (Westdale) and Fulton, MO locations. I'm very grateful for all their help. 🙏

ANGELA E. 
Évaluation :
5

Everything was good but I got robbed on my rental

JOHN H.  |  Expérience générale 
Évaluation :
4

I give this location a thumbs up. Good people, good service, good equipment.

RONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE K. 
Évaluation :
2

Too expensive and locks your stuff up if you don’t pay on time even if you will no longer be storing there.

Drew C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
5

Pleased with climate control, cleanliness, and the ability to drive into the facility to load/unload.

Shane M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Could not upload photos using app during after-hours return. App failed to process return.

Terry G. 
Évaluation :
3

I was told to simply leave the truck in under the canopy. I did, and then received a call saying that we had not dropped off the truck. This was two days later. I had dropped the truck off two days early. I was also charged for an after hours drop off which was silly since the drop off was 8:30 AM. There was also a fee assessed for damage/cleaning. I never received an explanation of that after asking.

Dave G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
5

Top notch service. Very helpful staff! Went in super stressed as this was a very last minute move and the staff made sure we were well taken care of!

James C. 
Évaluation :
5

I cannot think of anything that needs improvement. The staff was wonderful and cheerful and explained each detail of the rental procedure! 😊

Kathleen B. 
Évaluation :
5

The staff were great!

Linda R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
3

The storage unit and check in were great. The uhaul truck experience on the other hand was a disaster, I'm very disappointed and had to spend more than I should have and more than what I was told.

Rachel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P.  |  Expérience générale 
Évaluation :
5

Easy to work with and very helpful staff

JOHN G. 
Évaluation :
2

Charged for 2 gallon fuel when returned with more than left with

TRISHA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA B.  |  Expérience générale 
Évaluation :
5

staff is very friendly and helpful

TRACY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah W.  |  Expérience générale 
Évaluation :
5

Love the indoor units, security cameras and the alarm System that is installed with every unit it makes me feel better about my possessions at their facility and like the convenience of accessible dollies within the unit helps a lot

Jennifer F.  |  Premières impressions 
Évaluation :
2

The new facility at Westdale is excellent. I did have some concerns about the service and procedures conducted in the store. If you are interested in hearing about them, please contact me again.

stew r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P.  |  Premières impressions 
Évaluation :
5

We arrived on a Saturday and there were 8-10 people in line. You could sense that the uhaul employees were feeling the pressure but they were very helpful and polite and handled our reservation very well. Great effort and attitude all around. Will use this location again.

KYLE L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bret b.  |  Premières impressions 
Évaluation :
3

More accurate directions on which door or loading/unloading areas is closest to my storage unit would have been helpful. Also not very clear, in fact nonexistent instructions on how to open the loading dock doors without setting the alarms off. Or do they go off regardless? I wouldn't know. No signs or instructions. I'm talking about the big drive in doors not the entrance/exit doors.

Tricia M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F.  |  Premières impressions 
Évaluation :
1

It took over half an hour to get set up, despite already having a reservation. (That's half an hour at the counter, not in line - I wouldn't blame a long line on employees.) Staff took an extremely long time to enter my information, and in some cases I had to spell my name or street address up to four times. For example, when I gave them the name "Margie" and spelled it for them, they spelled it "marde". I then respelled it, and they spelled it "marde" again. I had to spell it twice more before they spelled it correctly. Staff failed to apply my month of free storage from my reservation, and I had to point it out and then they had to back up and do it again. Staff told me I was using the same phone number twice, when I was in fact using two different phone numbers that simply had some digits in common - I have no idea why they couldn't tell two different phone numbers apart, but I had to argue with them for over a minute before they would acknowledge that two distinct phone numbers were not in fact the same phone number. Staff assigned me to the unit in the furthest back of the facility, even though there appeared to be plenty of units available closer to the loading area. (This one could be on the system, or maybe none of those units were the right size. I would normally give them the benefit of the doubt here, were it not for everything else that went wrong.) Staff did not explain the layout of the facility, and pointed me towards the wrong loading area. Staff did not explain how the alarm system worked, or where I was supposed to swipe my access card. I had to provide two street addresses and three phone numbers, and the staff would not explain why. Overall this was one of the worst experiences I've ever had at any business, and if anyone I know ever needs storage I will be strongly recommending that they go anywhere but here.

Gabriel L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA B.  |  Premières impressions 
Évaluation :
5

Keep up the great work and still friendly

Theodore P.  |  Online Move In 
Évaluation :
5

Thanks for the great service!!

Melissa B.  |  Premières impressions 
Évaluation :
5

clean. quick. easy. Agent at the front desk was VERY helpful, courteous, etc, etc.

Gary L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil M.  |  Premières impressions 
Évaluation :
5

I have used this location a number of times...,Always great Respectful customer service, they also follow up to check if everything was okay!

Brenda B.  |  Online Move In 
Évaluation :
5

Excellent service à la clientèle. And care for the customer needs

Larry Y.  |  Premières impressions 
Évaluation :
5

The person who helped me with this process (I wish I had gotten her name) was very knowledgeable, friendly, and efficient. Renting my storage unit was a smooth process. The facility itself is in great shape. Would recommend to anyone looking for storage in Cedar Rapids!

Adam K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J.  |  Premières impressions 
Évaluation :
5

Manager and staff were amazing! The manager was training the new staff member who was helping us, and her patience and instruction was inspirational! Her trainee was kind, and ensured our experience was a good one. U-Haul storage is a much needed service in our area, and my wife and I are glad you are in town, especially with such a great staff! Merci.

James J.  |  Premières impressions 
Évaluation :
5

Great job

adult beverage s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    We have the largest selection in the industry!

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    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

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