Évaluations des clients U-Haul Moving & Storage of Westfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Westfield

Cote générale :

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loria e. | Expérience générale |
Évaluation :

Thanks so much for working with me when I was late on my payments although I had to pay late fees no one mess with my things! I appreciate your patience.

Dorothy D. | Premières impressions |
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Keep up the good work

NICHOLAS K.
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The first two times when I came in to purchase boxes, tape, equipment and to book my truck and services the young ladies at the desk were amazing. Very friendly and helpful with positive attitudes. The 3rd time on my moving day neither me or my family members had a good experience. Monica Durbin made the experience awkward. When we walked in she stared at my nephew whom is very tall and and black male. He is only 19 and that made him and I both very uncomfortable. He came into the location with me because he was helping me move. Don't know why she felt the need to stare at him like he didn't belong but it was odd. I think maybe this company should do a bias training for their employees. Also I originally arranged for 2 dollys. Her and the other gentlemen there @ 10:50 am on Friday 2/26 informed me that they didn't have any dolly's even though I reserved 2. I thought that was very inconsiderate of this location not to take reservations seriously because obviously that would be a major inconvenience to me, to have my movers move heavy boxes with their hands, which would ultimately delay my total move. Those 2 employees were very unfazed and unapologetic about the mishap. They just kept repeating they are all gone. Of anything the man was condescending and told me I hadn't paid for anything just reserved it. He then told me he'd check for another truck that had to go to the shop and was able to find me one out of 2. I had to go to another location to rent a dolly just because of the lack of organization at this location. When I told them this location ran out of them they thought it was strange and unprofessional. I've used this location when I moved 3 years ago without a problem but I most certainly won't be back.

MICHAEL P. | Premières impressions |
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Was very nice took care of me and the experience was smooth.

Erika B.
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Le client n'a pas laissé de commentaire.

Rodel B.
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Additional rented equipment was not ready and one is not available. Amount was deducted from the total rent.

SAYWON S.
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Le client n'a pas laissé de commentaire.

WESLEY C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DERRICK B.
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Le client n'a pas laissé de commentaire.

Donell B.
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Received the truck almost on Empty. Returned the truck the same day I rented it, when It was due Sunday which was 2 days later . I've rented 5 or 6 trucks in the past. Charged 29 dollars when I returned it at the same fuel level I received it at. No one could find out exactly why, charged my card 59 dollars for a late fee. I will never rent a truck from uhaul again.

Mark T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Adrian P.
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Le client n'a pas laissé de commentaire.

DAVID S.
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I have had a storage unit at this location for years and they have always been super professional and provided exceptional service . it shows as I was seeing how they were training their new team member. I will be closing my storage as I am moving to a new house, but if I ever need one again, this is where I'll go

Tiffany L.
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Le client n'a pas laissé de commentaire.

TEKEITHSHA F.
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Le client n'a pas laissé de commentaire.

TOMMY B.
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I'm fully satisfied with the service I recieved from this location..

ANGELADAWN P.
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I really don't know what to suggest for improvements...from what I saw and experienced with my recent rental, your company is efficiently ran! And customer interaction was awesome!

TERESA M.
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Le client n'a pas laissé de commentaire.

Gil S.
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Le client n'a pas laissé de commentaire.

Christina H.
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Absolutely amazing customer service from everyone I worked with. Great experience from start to finish!

Joziah U.
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Le client n'a pas laissé de commentaire.

Lloyd R.
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Doing Great!

CHASITI G.
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Le client n'a pas laissé de commentaire.

BRUCE R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

christy m. | Expérience générale |
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I called and told the office staff I was moving out and they told me I would not be charged and I was the day I moved out and they would not give me my money back. I don’t appreciate it and it’s poor communication and customer service. I would like my money back because it’s not fair that uhaul had poor communication!!!!!!!!

WESLEY S.
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Check tire pressures, 20psi in 1 and another was low as well. Trailer handled poorly, even after filling tires to correct pressure. Trailer was loaded properly, have never had an issue, many years of experience loading..

SHARON P.
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Le client n'a pas laissé de commentaire.

NANCY G.
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Le client n'a pas laissé de commentaire.

NANCY G.
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Le client n'a pas laissé de commentaire.

RONALD GORDON B.
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Ava was extremely helpful and knowledgeable.

Gary R.
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Le client n'a pas laissé de commentaire.

ALEJANDRO A.
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Le client n'a pas laissé de commentaire.

Robert E. | Expérience générale |
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Simply Professional in all aspects!

YVONNE H.
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I was greeted like I was an old friend. I had to extend the U-Haul rental everyday due to the movers changing plans at last moment. I received my free storage and the staff was exceptional and very courteous to me. The female that answers the phone at this location is very professional and had the paperwork ready for me when we arrived. Thank you for making moving almost a pleasant experience.

ANDREW M.
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Great service

HENRY ALEXANDER R.
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I could not have asked for a more helpful and professional staff with my motorcycle trailer rental. Having been my first time pulling a trailer, they were patient and meticulous in explaining to me how to properly load and drive the trailer with my bike in tow. Great prices, excellent equipment and a helpful staff will bring me back for all my trailer rental needs from now on.

JOSE C.
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The person that checked us out was very friendly and courteous!!!

Travis G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

gloria W.
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Add the flat mobile phone charger adapter inside the cabin. Place a button to turn on light in back rear inside truck

RICHARD B.
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Le client n'a pas laissé de commentaire.

EINAR L.
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Le client n'a pas laissé de commentaire.

Brannon G.
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The staff members were very nice and helpful, excellent customer service. The app was very easy to use and the customer service rep was very efficient. Will definitely recommend this location to others.

CALVIN M.
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stole my money

Shpat T.
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Love the staff very helpful and friendly especially Dennis

MARIANA A.
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Le client n'a pas laissé de commentaire.

Stephanie A.
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Make sure there is a strong enough battery that doesn't die on the renter twice. The roadside assistance takes 2 hours to respond.

Breanna F.
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Le client n'a pas laissé de commentaire.

daniel B.
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Le client n'a pas laissé de commentaire.

LINDA P.
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Le client n'a pas laissé de commentaire.

GYULER A.
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The young lady was very knowledgeable and kind

Annette H. | Premières impressions |
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I've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experience

JACKSON M.
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everything was ok Thanks for your service.

TAYLOR B.
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Le client n'a pas laissé de commentaire.

Wes W.
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Le client n'a pas laissé de commentaire.

ANGELICA C.
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Le client n'a pas laissé de commentaire.

SOKPHAL L.
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Perfect don't have to do anything

Yvette P.
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Get more help at the desk, wait times are extremely long

Tanveer A.
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Le client n'a pas laissé de commentaire.

Johnny F. | Premières impressions |
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The employees were friendly and courteous. It was such a long walk to my storage unit that I pulled a muscle in one of my legs. It would have been nice to have a motorized cart for the elderly. Seniors should be offered priority on easy acsess units..... Other than that, excellent service.

JOSEPHINE M.
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My experience with U - Haul was extremely pleasant. The staff was very professional, friendly and courteous. This was my first rental from this location and it will not be the last. Keep up the good work!

michelle M.
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Le client n'a pas laissé de commentaire.

CYNTHIA A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Peter A.
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The process for mobile checkout was tedious and not clear markings.

TIFFANY W. | Expérience générale |
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I stored my things from 2016-2020 the increase every few months for “pest control” was ridiculous especially when I cleaned out my initial unit 219 and saw several dead mice. Some had eaten through some of my belongings. Then I moved to a smaller unit 226 because I only had a few things to store and after only being in that unit a month you charge an increase for “pest control” . Thank fully I no longer need your services because you definitely price gauge and don’t deliver. My initial unit 219 was also broken into in 2017 but I was being upcharged for “security” and maintenance of the lighting and pest. What a joke

LaDavid T.
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Loved the truck, was clean an ready to use. Also, service team was very helpful.

Juanita M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BELINDA M.
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Great service and the truck was 26ft with great smooth drive.

Anthony V.
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Give them a rates

RAMON A.
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Le client n'a pas laissé de commentaire.

Donovynn S.
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I accidentally left my tool kit in glove compartment.please call me

JEROME L.
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Yes

Vanesa S.
Évaluation :

Awesome customer service!!

greta f. | Premières impressions |
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General manager Dennis Cain was so very helpful and made my experience smooth and quick.

Charlie H.
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Review and rethink your rental policies! As a hardworking PROFESSIONAL looking to rent a van for a few hours I shouldn't have to call my boss and interrupt their family time on the weekend. That's a very ghetto policy. I work with high level professionals and their personal time AWAY from work on weekends is valuable. Furthermore the self-checkout policy to avoid this problem was inoperable over the weekend forcing me to deal with a clerk that overcharged me for the rental. Based on this experience alone I'll do everything possible to avoid renting from Uhaul if this is what I have to deal with.

EDGAR C.
Évaluation :

Everything fine 👍

Robert J.
Évaluation :

Very rude and hateful. Trucks everywhere and you could not even pull in safely. Lady in office was terrible! Had me walk around entire yard looking for her “little guy” to give the keys to. I would appreciate a call from corporate to discuss. This place is unbelievably bad.

MELODY N.
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The staff on 10/17 did not assist me efficiently as I would hope. I walked around searching for this elusive qr location code for more than half an hour. I kept coming back explaining that I did not see it, and that I needed to be somewhere soon.

PALADIN M.
Évaluation :

Horrible customer service and experience every time we use UHAUL. We will no longer use this service in the future. Blessings

KATHY L.
Évaluation :

I was happy with my service and I will be using them again in the very near future.

APRIL P.
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Friendly and professional. Thank you so very much!

RHONDA O. | Premières impressions |
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Le client n'a pas laissé de commentaire.

RYAN CHRISTOPHER L.
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The staff was very knowledgeable and made me feel like family. Thanks a bunch!

Donald H.
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This was the worst experience of our life. First the reservation wasn't what I put in so I had to pay more than expected. Then once we had the truck loaded it wouldn't start. I went to your website to get roadside assistance. That was useless. Finally I got someone on the phone at roadside assistance who helped us. Was told it would be 90 minutes. Turns out we had to wait 6 hours. Then when I went to turn the truck in they wanted to double charge me because we didn't bring it back the same day when we were told we wouldn't. I really doubt I will ever use UHaul again. The local people were no help. Horrible customer service.

RHONDA O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Anthony T. | Expérience générale |
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Best U-Haul I’ve ever been to. Best customer service and facility.

TIMOTHY A.
Évaluation :

Make website user friendly.

EDUARDO V.
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Le client n'a pas laissé de commentaire.

Garry E.
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Le client n'a pas laissé de commentaire.

ERNESTO R.
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Le client n'a pas laissé de commentaire.

VIRGEL H.
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Le client n'a pas laissé de commentaire.

Mai J.
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Le client n'a pas laissé de commentaire.

JULIA D.
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Just dropped off truck. No problems

DARRION Y.
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There was no dolley in the Uhaul when i was told there would be

ALORYA V.
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Better Customer Service. Staff Seemed Sluggish , and Card Readers Didn't work . The Uhaul and 45&Richey Has Great Customer Service Etc. Communication And Presentation are Key.

Ruben G.
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Great customer service experience

Joshua U.
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Y'all were awesome, thank you for refunding me for the extra day since I didn't know my Uhaul was due at a certain time!

ROBERT LEE V.
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Le client n'a pas laissé de commentaire.

Charles M.
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Le client n'a pas laissé de commentaire.

Brian M.
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Thank you for helping us during a stressful move, we needed some flexibility and appreciate the help that we got from Uhaul.

NESTOR R.
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Le client n'a pas laissé de commentaire.

cindy v. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BENJAMIN C JR S.
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Le client n'a pas laissé de commentaire.

Dion D.
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Le client n'a pas laissé de commentaire.

PATTIE J.
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Excellent

JAMES V.
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Follow up with customer when there us no truck available..if I wouldn't if called to confirm I would id been screwed..it was terrible experience sent to 3 locations

SHANA K.
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I really appreciate how easy and smooth the mobile check in progress is. Thanks for making this process so easy for me.

HERBERT WAYNE Z.
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Friendly, courteous, efficient! Couldn't have been any easier.

CHARLOTTE R.
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Le client n'a pas laissé de commentaire.

Damaris G.
Évaluation :

Our truck broke down- after only 30 miles of being driven oil gauge prompt low oil then no oil. As a result we lost about 5 hours of moving time, and had to empty out the trailer and put our things on our own trucks. The store did cover the charge for the truck and all I was responsible for was the mileage and safe insurance but nothing can compensate the hours lost and labor caused due to mechanical issues.

RONALD T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

kathryn H.
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Le client n'a pas laissé de commentaire.

Tasha O.
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Did not receive my Refund I was told I would get back and did not so I was out of $100!!! But they were nice..

BEULAH R.
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Nothing

Jeffrey M.
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Le client n'a pas laissé de commentaire.

Antonio S.
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Le client n'a pas laissé de commentaire.

Cammie C.
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Better description of key drop. Key drop photo looks nothing like actual key drop. Description of location would be better (key drop located at garage door).

RANDAL W.
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Nothing

PHILLIP H.
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Le client n'a pas laissé de commentaire.

NOE G.
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Why they ask me, to call my boss on Saturday to make sure I had a job???? I'm sorry but is very stupid! I'm not asking for a lone.

LANCE M.
Évaluation :

Excellent customer service.

leah h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Triniche F. | Expérience générale |
Évaluation :

Move out request was on 08-10-20. Was charged for 08-13-20 thru 09-13-20 when in fact my request for move out was before this. Got emails for late notice. When I called to see what what was going on still not clear. Walked in and another lock was on the storage that wasn't mine I apparently got charged for. Had to talk to someone again. And 17 days later finally clear.

evelyn b. | Premières impressions |
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All staff members,on the phone and in person has been very nice.

david k. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Charles K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

leah h. | Premières impressions |
Évaluation :

Patient and understanding staff and management team. With everything going on in the world today, it's good to see people still have, use and practice humanity.

Leah H. | Expérience générale |
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I've been using this location off and on for over 10 yrs, as well as my family, even before the mgr. Leticia came on board. I have only had great experiences.

Victoria G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

enrique a. | Expérience générale |
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Le client n'a pas laissé de commentaire.

deborah h. | Expérience générale |
Évaluation :

Yall need a gate for the amount of rent people pay to store their belongings here. Your units are way overpriced. I got 2 storage rooms somewhere else for less than half of the one 1 had here.

princella w. | Expérience générale |
Évaluation :

There were rats and pest in the storage. The staff always seemed angry all the time. I would not go bk to uhaul in my life

JEFFERY W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

shandra h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DEON D. | Expérience générale |
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I appreciated the most of the 7 years was the fact that U-Haul worked with me and not against me. I didn’t lose anything. Everything was where I remembered.

Maria A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

enrique a. | Premières impressions |
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Le client n'a pas laissé de commentaire.

HAROLD W. | Expérience générale |
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Had been there since 2016 it was just time to downsize. Great associates ease of the web site all equals a A++. Thank you, Harold Williams

Amanda M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KERTRINA H. | Expérience générale |
Évaluation :

This is my 3rd year using this location and I've never experienced any problems. Excellent facility and service as well.

Brenda G. | Expérience générale |
Évaluation :

This is the second time that I've had my stuff in storage there I go there because of the great customer service and I feel secure when I'm there everything is well lit the people are wonderful especially Leticia and when Christina was there also I recommend this towards to everyone the people there are great management is the best

leticia t. | Expérience générale |
Évaluation :

Employees friendly and very helpful. Manger Leticia very friendly and she explain and ask if we needed anything else. Love service there

Connie G. | Expérience générale |
Évaluation :

I had a great experience

Margaret D. | Premières impressions |
Évaluation :

Thank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!

Tsegbemi E. | Premières impressions |
Évaluation :

The 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!

Charles K. | Premières impressions |
Évaluation :

Your representative was friendly, helpful and efficient

Jacqulyn s. | Premières impressions |
Évaluation :

The staff was so friendly, helpful, and patient with me and I really appreciate that.

keisha p. | Premières impressions |
Évaluation :

I love this Uhaul location everytime I rent a truck or get a storage the ppl are so nice and they do what they can to help you thanks to the team that was there on Dec 14,2019 y'all did a good job 👍

Linda D. | Expérience générale |
Évaluation :

The only suggestion I have is to include an upright dolly for customer use along with your flat dolly's. Some items too heavy to lift up from the floor when you have no upper-body strength.

Lebruce P. | Expérience générale |
Évaluation :

All good no problem

BETH W. | Expérience générale |
Évaluation :

A

Artisha N. | Expérience générale |
Évaluation :

This is the 1st time a storage says 1st month rent is free that I have used and it actually was Then the customer service they go above and beyond.

Regina M. | Premières impressions |
Évaluation :

Great customer service ...

Shiquesia M. | Expérience générale |
Évaluation :

Thank you guys for keeping my belongings safe. Thank you for your kindness and generosity! Will recommend to anyone..

Yvonne T. | Expérience générale |
Évaluation :

Best location to deal with

quin c. | Expérience générale |
Évaluation :

The management staff is very unprofessional I would never recommend anyone to this location and probably not this company after my experience with them.

Ruby D. | Premières impressions |
Évaluation :

great exprence with Christina

Craig H. | Premières impressions |
Évaluation :

The two young ladies at the 1960 location and the at 45 north location where excellent in there customer service presentation , they represent the company well, thanks lady

jazzy b. | Expérience générale |
Évaluation :

Keep up the Great Work!

Brenda J. | Premières impressions |
Évaluation :

The woman who assisted me was very kind and addressed all my concerns.

CAROL B. | Expérience générale |
Évaluation :

If ever in need of storage. This location will be my only choice

annie v. | Premières impressions |
Évaluation :

Friendly environment

Dari H. | Premières impressions |
Évaluation :

I've rented here before and I have always had a good experience! I will continue to use this facility as long as I'm live in near it!

Beverly D. | Expérience générale |
Évaluation :

Website says storage access hours are 5am - 10pm but when I arrived there at 530am and could not get in

lori m. | Expérience générale |
Évaluation :

There doesn’t seem to be enough staff to handle All the activity causing lines of people to wait. The staff are working consistently but cannot be in two places at one time. Waits were not long bu

Peggy W. | Premières impressions |
Évaluation :

Great customer service

Stephen G. | Premières impressions |
Évaluation :

Good service,Very clean location

francis c. | Premières impressions |
Évaluation :

Very pleasant

summer F. | Premières impressions |
Évaluation :

They were able to help with all of our concerns and issues. They are very nice at this location! Thank you for everything.

jose g. | Expérience générale |
Évaluation :

..

Tracy D. | Expérience générale |
Évaluation :

The customer service was great Letecia always does and excellent job to satisfy everyone. I never had a bad experience with this location since Letecia has been here. I just got a bad running truck.

Jasmine b. | Premières impressions |
Évaluation :

They was very helpful

evonne c. | Expérience générale |
Évaluation :

The facility was always clean, SOME staff was really polite while SOME didn’t care. Need to wrk on communications and consistency with information to customers. Alot of hidden fees.

Yolanda H. | Expérience générale |
Évaluation :

Great Experience

Maria T. | Premières impressions |
Évaluation :

Everyone has been helpful and courteous. Very clean.

micheal s. | Premières impressions |
Évaluation :

I'm SO DISAPPOINTED AND I FEEL DISRESPECTED. THEY CHARGED ME FOR THIER MISTAKE.

sharon s. | Premières impressions |
Évaluation :

Your employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.

Sandra W. | Premières impressions |
Évaluation :

They were very kind & accommodating after our long move. Customer service was over the top! Thank you Victor & staff for your southern hospitality.

Luis R. | Premières impressions |
Évaluation :

Good

WILLARD A. | Expérience générale |
Évaluation :

Entrance door broken, which made it a fiasco trying to access our unit with our card. We were highly satisfied with the business until this visit. Moved from the area was the reason for closing unit.

CArolyn D. | Premières impressions |
Évaluation :

The lady that rented my Uhaul was wonderful I really thank her for all she did nothing but smiles sincerely Carolyn davis

KERTRINA H. | Premières impressions |
Évaluation :

Reservation process smooth and unit very clean.

Roger A. | Expérience générale |
Évaluation :

Second time using this facility. Both times have been great. Highly recommend them to anyone needing storage space.

ashli f. | Expérience générale |
Évaluation :

I got great, fast and friendly service. Thanks U- haul.

Tyra G. | Expérience générale |
Évaluation :

My storage was broken into staff was no help

ASHLEY V. | Expérience générale |
Évaluation :

Long lines and rude staff. My storage had a water leak and no one cared!

william w. | Expérience générale |
Évaluation :

My free month of storage was not on file when I moved from Kentucky to Texas. This is not the facilities fault but the person that did my reservations. Very disappointing.

JOHN L. | Expérience générale |
Évaluation :

Beautiful facility. I will rent from U haul again. Thanks so much. I really appreciate all of your help.

CHRISTOPHER P. | Expérience générale |
Évaluation :

had to wait a while to be helped. (10 - 15 mins) Other than that the service and facilities are great.

Hank C. | Expérience générale |
Évaluation :

The female latin mgr was rude. She had the most horrendous customer service I have ever encountered. A long story short an employee had me cut corners and she cursed me and made me pay for it. Terribl

sarah s. | Expérience générale |
Évaluation :

I live in Utah and have never used this Uhaul which is apparently in Texas??? I hope none of my cards were hacked???

Donna B. | Expérience générale |
Évaluation :

I moved out of my storage section on 5/26/18, and was told I do not owe anything, yet I am getting emails that my payment is past due and I am being charged late fees. I need this resolved.

Tichelle F. | Expérience générale |
Évaluation :

Loved it

Michael V. | Expérience générale |
Évaluation :

i will be back

Non reviews have been submitted for this location.

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